Workplace Diversity Online Bundle, 2 Certificate Courses

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Workplace Diversity Online Bundle, 2 Certificate Courses

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AU$299

Save AU$239 (44%)
OFF RRP AU$538
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Get Workplace Diversity and Generation Gaps in this Bundle

1. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.

Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.

By the end of this Workplace Diversity Online Short Course, you should be able to:

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

2. Generation Gaps: Successfully Integrate Employees of All Ages Into Your Workplace

The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.  Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.

By the end of this Generation Gaps Online Short Course, you will be able to:

  • History behind generation gaps
  • What are Traditionalists
  • What are Baby Boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Workplace Diversity 2 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Workplace Diversity Online Course

Section One: Getting Started

  • Workshop Objectives

Section Two: Diversity, what is it?

  • Group & Discriminatory Terms

Section Three: Stereotypes

  • Stereotype or Plain Bias
  • Stereotype or Plain Bias
  • It Starts With You

Section Four: Tearing Down the Baggage Barriers

  • Changing Your Approach
  • Workplace Changes
  • Social Changes

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication
  • The Power of Tone
  • Communicating With Power

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send

Section Seven: Taking a Proactive Approach

  • Why a Diversity Audit
  • Conducting a Diversity Audit
  • Stop Discrimination
  • Definitions
  • Discourage Discrimination

Section Eight: Coping with Discrimination

  • The Warning Signs
  • Reprisal Discrimination
  • So what should you do?

Section Nine: From a Managers Perspective

  • Create Detailed Records
  • Next Actions
  • Investigate the Complaint

Section Ten: From an Organisational Perspective

  • Receiving a Complaint
  • Making a Decision
  • Document, Document, Document
  • The Follow-Up
  • Lessons Learned

Section Eleven: Employee Discipline

  • How to Prepare & Conduct Disciplinary Meetings
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Powerful Words

Course 2 - Certificate In Generation Gaps Online Course

Module One - Getting Started

Module Two - History

  • What generations exist in the workplace
  • What defines a generation
  • What this means in our workplace

Module Three - Traditionalist

  • Their background
  • Their characters
  • Their working style

Module Four - Baby Boomers

  • Their background
  • Their characters
  • Their working style

Module Five - Generation X

  • Their background
  • Their characters
  • Their working style

Generation Six - Generation Y

  • Their background
  • Their characters
  • Their working style

Module Seven - Differentiations Between

  • Background
  • Attitude
  • Working style
  • Life experience

Module Eight - Finding Common Ground

  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge

Module Nine - Conflict Management (Part 1)

  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes

Module Ten - Conflict Management (Part 2)

  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan

Module Eleven - The Power of 4

  • Benefits of generation gaps
  • How to learn from each other
  • Embracing the unfamiliar

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Workplace Diversity and Generation Gaps in this Bundle

1. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.

Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.

By the end of this Workplace Diversity Online Short Course, you should be able to:

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

2. Generation Gaps: Successfully Integrate Employees of All Ages Into Your Workplace

The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.  Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.

By the end of this Generation Gaps Online Short Course, you will be able to:

  • History behind generation gaps
  • What are Traditionalists
  • What are Baby Boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Workplace Diversity 2 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Workplace Diversity Online Course

Section One: Getting Started

  • Workshop Objectives

Section Two: Diversity, what is it?

  • Group & Discriminatory Terms

Section Three: Stereotypes

  • Stereotype or Plain Bias
  • Stereotype or Plain Bias
  • It Starts With You

Section Four: Tearing Down the Baggage Barriers

  • Changing Your Approach
  • Workplace Changes
  • Social Changes

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication
  • The Power of Tone
  • Communicating With Power

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send

Section Seven: Taking a Proactive Approach

  • Why a Diversity Audit
  • Conducting a Diversity Audit
  • Stop Discrimination
  • Definitions
  • Discourage Discrimination

Section Eight: Coping with Discrimination

  • The Warning Signs
  • Reprisal Discrimination
  • So what should you do?

Section Nine: From a Managers Perspective

  • Create Detailed Records
  • Next Actions
  • Investigate the Complaint

Section Ten: From an Organisational Perspective

  • Receiving a Complaint
  • Making a Decision
  • Document, Document, Document
  • The Follow-Up
  • Lessons Learned

Section Eleven: Employee Discipline

  • How to Prepare & Conduct Disciplinary Meetings
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Powerful Words

Course 2 - Certificate In Generation Gaps Online Course

Module One - Getting Started

Module Two - History

  • What generations exist in the workplace
  • What defines a generation
  • What this means in our workplace

Module Three - Traditionalist

  • Their background
  • Their characters
  • Their working style

Module Four - Baby Boomers

  • Their background
  • Their characters
  • Their working style

Module Five - Generation X

  • Their background
  • Their characters
  • Their working style

Generation Six - Generation Y

  • Their background
  • Their characters
  • Their working style

Module Seven - Differentiations Between

  • Background
  • Attitude
  • Working style
  • Life experience

Module Eight - Finding Common Ground

  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge

Module Nine - Conflict Management (Part 1)

  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes

Module Ten - Conflict Management (Part 2)

  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan

Module Eleven - The Power of 4

  • Benefits of generation gaps
  • How to learn from each other
  • Embracing the unfamiliar

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$299 Save AU$239 (44%)
OFF RRP AU$538
Delivery Method Online
Get Info Pack

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Benefits:
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  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
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Features:
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  • Complement your individual course purchase.
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Course Summary

Course ID No.: 020WD2CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 12-16 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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