Ultimate Workplace Diversity Online Bundle, 10 Certificate Courses

The Most Comprehensive Diversity Bundle

Ultimate Workplace Diversity Online Bundle, 10 Certificate Courses

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Get Workplace Diversity, Generation Gaps, Managing Human Resources, Workplace Harassment, Workplace Violence, Interpersonal Skills, Millennial Onboarding, Talent Management, Employee Recruitment and Conduct Annual Employee Reviews in this Bundle

1. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.

Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.

By the end of this Workplace Diversity Online Short Course, you should be able to:

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

2. Generation Gaps: Successfully Integrate Employees of All Ages Into Your Workplace

The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.  Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.

By the end of this Generation Gaps Online Short Course, you will be able to:

  • History behind generation gaps
  • What are Traditionalists
  • What are Baby Boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

3. Managing Human Resources: Manage Human Resources In Your Workplace

The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.

Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.

Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.

By the end of this Managing Human Resources Online Course, you will be able to:

  • Describe different aspects of Human Resource Management
  • Define Human Resources Management terms
  • Recruit, interview, and retain employees
  • Follow up effectively new employees
  • Be an advocate for your employees’ health and safety
  • Provide articulate feedback to employees
  • Correctly manage situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace

4. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

By the end of this Workplace Harassment Online Short Course, you will be able to:

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

5. Workplace Violence: Identify & Manage Violence In Your Workplace

Workplace violence is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence.

Workplace harassment training is essential to the welfare of all businesses and their employees. Allowing workplace harassment to continue will cause legal problems while destroying company morale. Many people are uncertain about what constitutes harassment, and they are confused when their actions are pointed out as demeaning. Legally, harassment is any word, gesture, or action that offends people or makes them feel uncomfortable or intimidated.

You never know how sensitive people are, so never say or do anything if you are not sure how it will be received.

By the end of this Workplace Violence Online Short Course, you will be able to:

  • Define workplace violence
  • Understand bullies and how to avoid hiring them
  • Create a risk assessment and understand how to handle violence
  • Recognise social and business responsibility
  • Develop relevant policies and procedures
  • Learn how to investigate complaints

6. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

7. Millennial Onboarding: Master The Advantages & Challenges Of Hiring Millennials

More than ever, millennials – those born between 1980 and 1995 – are entering the workforce and becoming a vital part of our organizations. These workers bring a unique outlook on life to their jobs, and may also pose unique challenges. Taking time to customize the onboarding process for millennial employees helps promote employee retention and ensures that millennials are properly socialized into the workplace. Customizing the onboarding process for millennial employees benefits both the employee and the workplace.

Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market. 

Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.

By the end of this Millennial Onboarding Online Short Course, you will be able to:

  • Define onboarding
  • Discuss the characteristics of Millennials
  • Create an onboarding process for Millennials
  • Develop action plans for working with Millennials
  • Learn from introspection

8. Talent Management: Talented Employees are the Key to Success.

Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company's workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce, and attracting better and more skilled new hires.

We all know that training and retraining is expensive, and our Talent Management course will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come. 

By the end of this Talent Management Online Short Course, you will be able to:

  • Define talent and talent management
  • Understand the benefits of talent management
  • Recognise performance management and ways to review talent
  • Identify employee engagement
  • Create assessments and training programs
  • Learn how to improve employee retention

9. Employee Recruitment: Reduce Your Costs with a Great Employee Recruitment Program

Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.

Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!

By the end of this Employee Recruitment Online Short Course, you will be able to:

  • Defining recruitment
  • Understanding the selection process
  • Recognising the GROW model and how to set goals
  • Preparing for the interview and question process
  • Identifying and avoiding bias when making offers
  • Discovering ways to retain talent and measure growth

10. Conduct Annual Employee Reviews: Understand the process of conducting an annual review

An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the pathway to success.  A poorly designed annual review can have the reverse effect.  

With our Conducting Annual Employee Reviews course, you will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Course Objectives:

  • Understand the process of conducting an annual review.
  • Determine the categories for an annual review.
  • Know the mistakes managers make during an annual review.
  • Understand the concept of pay for performance.
  • Know how to tie employee compensation to firm-wide returns.
  • Know the value of employee communication.
  • Gauge employees’ happiness.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Workplace Diversity 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Workplace Diversity Online Course

Section One: Getting Started

  • Workshop Objectives

Section Two: Diversity, what is it?

  • Group & Discriminatory Terms

Section Three: Stereotypes

  • Stereotype or Plain Bias
  • Stereotype or Plain Bias
  • It Starts With You

Section Four: Tearing Down the Baggage Barriers

  • Changing Your Approach
  • Workplace Changes
  • Social Changes

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication
  • The Power of Tone
  • Communicating With Power

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send

Section Seven: Taking a Proactive Approach

  • Why a Diversity Audit
  • Conducting a Diversity Audit
  • Stop Discrimination
  • Definitions
  • Discourage Discrimination

Section Eight: Coping with Discrimination

  • The Warning Signs
  • Reprisal Discrimination
  • So what should you do?

Section Nine: From a Managers Perspective

  • Create Detailed Records
  • Next Actions
  • Investigate the Complaint

Section Ten: From an Organisational Perspective

  • Receiving a Complaint
  • Making a Decision
  • Document, Document, Document
  • The Follow-Up
  • Lessons Learned

Section Eleven: Employee Discipline

  • How to Prepare & Conduct Disciplinary Meetings
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Powerful Words

Course 2 - Certificate In Generation Gaps Online Course

Module One - Getting Started

Module Two - History

  • What generations exist in the workplace
  • What defines a generation
  • What this means in our workplace

Module Three - Traditionalist

  • Their background
  • Their characters
  • Their working style

Module Four - Baby Boomers

  • Their background
  • Their characters
  • Their working style

Module Five - Generation X

  • Their background
  • Their characters
  • Their working style

Generation Six - Generation Y

  • Their background
  • Their characters
  • Their working style

Module Seven - Differentiations Between

  • Background
  • Attitude
  • Working style
  • Life experience

Module Eight - Finding Common Ground

  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge

Module Nine - Conflict Management (Part 1)

  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes

Module Ten - Conflict Management (Part 2)

  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan

Module Eleven - The Power of 4

  • Benefits of generation gaps
  • How to learn from each other
  • Embracing the unfamiliar

Module Twelve - Wrapping Up

Course 3 - Certificate In Managing Human Resources Online Course

Section One: Getting Started

  • Objectives

Section Two: What is HR?

  • Human Resources in 2010?
  • Human Resource Influencers

Section Three: Recruiting and Interviewing

  • Interview for what exactly?
  • Setting the scene to Interview
  • Five Steps to a Successful Interview
  • Behaviourally Based Questions

Section Four: Induction and Retention

  • Start as you mean to go on
  • Induction/Orientation Checklist

Section Five: Keeping Track

  • The Follow Up
  • Follow Up Schedules
  • Scary Statistics

Section Six: Health & Safety in the Workplace

  • Why all the urgency?
  • Understanding the Industry Specific Rules of your Country
  • Training for HR Managers

Section Seven: Workplace Discrimination & Harassment

  • Definitions
  • Bullying in the Workplace
  • A Manager has Responsibilities
  • An Employer has Greater Responsibility

Section Eight: Wellness in the Workplace

  • The Business Benefits of Wellness in the Workplace
  • Steps to Implementing a Wellness Program

Section Nine: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Ten: Employee Discipline

  • The General Discipline Process
  • Progressive Discipline
  • How to Prepare & Conduct Disciplinary Meetings
  • Following Up

Section Eleven: The Dreaded D Word

  • Making the Decision
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Words from the Wise
  • Action Plans and Evaluations

Course 4 - Certificate In Workplace Harassment Online Course

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Course 5 - Certificate In Workplace Violence Online Course

Module One - Getting Started

Module Two - What is Workplace Harassment?

  • How to identify
  • Costs to your business
  • Legal
  • Psychological

Module Three - Identifying the Bully

  • Abusive workplace behaviors
  • Bullying and personality disorders
  • Narcissism

Module Four - How to Handle Workplace Violence

  • Types of behavior
  • Target the behavior, not the person
  • implement an action plan

Module Five - Risk Assessment (Part 1)

  • Understanding anger and aggression
  • Defusing and de-escalating strategies
  • Communication skills
  • Tactical options

Module Six - Risk Assessment (Part 2)

  • Identifying the hazard
  • Assessing the risk
  • Controlling the risk
  • Evaluating and review

Module Seven - Being the Victim

  • What is not considered bullying
  • Steps to take

Module Eight - Checklist for Employers

  • 4 step process
  • Addressing all employees
  • Code of Ethics
  • Policy and preocedures

Module Nine - Interview Process

  • Identify a bully in the interview process
  • Warning signs

Module Ten - Investigation Process

  • Advising your supervisor
  • Lodging the complaint
  • Initial response
  • The investigation
  • The findings
  • Review and closure

Module Eleven - Developing a Workplace Harassment Policy

  • Scope and philosophy
  • Principles
  • intent
  • Options
  • Informal complaint process
  • Formal investigation process

Module Twelve - Wrapping Up

Course 6 - Certificate In Interpersonal Skills Online Course

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 7 - Certificate In Millennial Onboarding Online Course

Module One: Getting Started

Module Two: Purpose of Onboarding

  • Lesson One: Start Up Costs
  • Lesson Two: Employee Anxiety
  • Lesson Three: Employee Turnover
  • Lesson Four: Employee Expectations
  • Lesson Five: Case Study

Module Three: Introduction

  • Lesson One: Why Onboarding?
  • Lesson Two: Importance of Onboarding
  • Lesson Three: Making Employess Feel Welcome
  • Lesson Four: First Day Checklist
  • Lesson Five: Case Study

Module Four: Millennials and Onboarding

  • Lesson One: Who Are Millennials?
  • Lesson Two: How Do Millennials Differ from Other Workers?
  • Lesson Three: Investiture Socialization - Let Them Be Themselves!
  • Lesson Four: Informal Rather than Formal Onboarding Processes
  • Lesson Five: Case Study

Module Five: Onboarding Checklist

  • Lesson One: Pre-Arrival
  • Lesson Two: Arrival
  • Lesson Three: First Day
  • Lesson Four: First Week
  • Lesson Five: First Month
  • Lesson Six: Case Study

Module Six: Engaging the Millennial Employee

  • Lesson One: Create an Informal Program
  • Lesson Two: Engage Employees One on One
  • Lesson Three: The Role of Human Resources
  • Lesson Four: The Role of Managers
  • Lesson Five: Case Study

Module Seven: Following Up With the Millennial Employee

  • Lesson One: Initial Check-In - One on one
  • Lesson Two: Following up - Regular, Informal Follow Ups
  • Lesson Three: Setting Schedules - Millennials and Work Life
  • Lesson Four: Mentoring and the Millennial
  • Lesson Five: Case Study

Module Eight: Setting Expectations with the Millennial Employee

  • Lesson One: Define Requirements - Provide Specific Instructions
  • Lesson Two: Identify Opportunities for Improvement and Growth
  • Lesson Three: Set Verbal Expectations
  • Lesson Four: Put It In Writing
  • Lesson Five: Case Study

Module Nine: Mentoring the Millennial

  • Lesson One: Be Hands-On and Involved
  • Lesson Two: Serial Mentoring
  • Lesson Three: Be a Mentor, Not an Authority Figure
  • Lesson Four: Focus Millennia's Exploratory Drive on Work
  • Lesson Five: Case Study

Module Ten: Assigning Work to the Millennial Employee

  • Lesson One: Provide Clear Structure and Guidelines
  • Lesson Two: Provide Specific Benchmarks
  • Lesson Three: Set Boundaries and Provide Reality Checks
  • Lesson Four: Guide, Don't Dictate
  • Lesson Five: Case Study

Module Eleven: Providing Feedback

  • Lesson One: Millennials Thrive on Feedback!
  • Lesson Two: Characteristics of Quality Feedback
  • Lesson Three: Informal Feedback
  • Lesson Four: Formal Feedback
  • Lesson Five: Case Study

Module Twelve: Wrapping Up

Course 8 - Certificate In Talent Management Online Course

Module One - Getting Started

Module Two - Defining Talent

  • What is talent management?
  • Types of talent
  • Skills and knowledge defined

Module Three - Understanding Talent Management

  • Guidelines
  • Importance and benefits
  • Challenges
  • Key elements to developing a winning strategy

Module Four - Performance Management

  • Performance management defined
  • Benefits
  • How to keep your employees motivated

Module Five - Talent Reviews

  • 360 degree feedback
  • Talent calibration
  • Maintaining an effective workforce
  • Looking to the future

Module Six - Succession and Career Planning

  • What is succession planning?
  • Developing a plan
  • Executing the plan
  • Overcoming roadblocks

Module Seven - Engagement

  • Employee engagement
  • Generating engagement
  • Influences

Module Eight - Competency Assessments

  • Competency assessment defined
  • Implementation
  • Final destination

Module Nine - Coaching, Training and Development

  • Setting goals
  • Developing options
  • Providing feedback
  • Wrapping up

Module Ten - Do's and Don'ts

  • Do's and don'ts
  • Tips for talent management

Module Eleven - Employee Retention

  • Goals and motivation
  • The expectancy theory
  • Object oriented theory

Module Twelve - Wrapping Up

Course 9 - Certificate In Employee Recruitment Online Course

Module One - Getting Started

Module Two - Introduction to Recruitment

  • What is recruitment?
  • Challenges and trends
  • Sourcing candidates
  • Requirements

Module Three - The Selection Process

  • Job analysis and descriptions
  • The approach
  • The recruitment interview
  • Testing

Module Four - Goal Setting

  • Using the G.R.O.W Model
  • Identifying goal areas
  • Setting SMART goals
  • Using a productivity journal

Module Five - The Interview

  • Phone interviews
  • Traditional interviews
  • Situational interviews
  • Stress interviews

Module Six - Types of Interview Questions

  • Direct questions
  • Non-direct questions
  • Hypothetical or Situational questions
  • Behavioral descriptive questions

Module Seven - Avoiding Bias in your Selection

  • Expectancy effect
  • Primacy effect
  • Obtaining bias information
  • Stereotyping

Module Eight - The Background Check

  • Preparation
  • Data collection
  • Illegal questions
  • Being thorough without being pushy

Module Nine - Making your Offer

  • Outlining the offer
  • Negotiation techniques
  • Dealing with difficult issues
  • Sealing the deal

Module Ten - Orientation and Retention

  • Getting off on the right track
  • Your orientation program
  • The checklist
  • Following up

Module Eleven - Measuring the Results

  • Cost breakdown
  • Employee quality
  • Recruiter effectiveness
  • Fine tuning

Module Twelve - Wrapping Up

Course 10 - Certificate In Conduct Annual Employee Reviews Online Course

Module One: Getting Started

  • Course Objectives 

Module Two: How to Conduct Annual Reviews

  • Develop the Process 
  • Set Benchmarks Early 
  • Agreement with Set Benchmarks 
  • Hold an Effective Meeting 

Module Three: Categories for Annual Review I

  • Company Mission and Values 
  • Customer Service and Quality Control 
  • Problem - Solving/Judgment 
  • Production

Module Four: Categories for Annual Review II

  • Work Style 
  • Resource Management 
  • Communications Skills 
  • Teamwork 

Module Five: Common Mistakes Managers Make when Conducting Employee Reviews I

  • Contrast Effect 
  • Similar-to-me Effect 
  • Halo (or horn) Effect 
  • Central Tendency 

Module Six: Common Mistakes Managers Make when Conducting Employee Reviews II

  • Leniency/Desire to Please 
  • First Impression Bias 
  • Rater Bias 
  • Recency Effect 

Module Seven: Successful Tips for Concept of Pay for Performance

  • No Surprises 
  • Focus on the Basics 
  • Show Clear Disparity 
  • One for All and All for One 

Module Eight: How to Tie Employee Compensation to Firm-Wide Returns

  • Set Quarterly Revenue Target 
  • Set Employee Goal 
  • Conduct Quarterly Reviews 
  • Pay Out Quarterly 

Module Nine: How to Communicate Employee Expectations Effectively

  • Have Regular Conversations 
  • State What's Working 
  • Be Honest 
  • Provide Mentoring 

Module Ten: Meaningful Questions to Gauge Employee Happiness I

  • Ask Questions Frequently 
  • How Transparent is Management? 
  • Rate Quality of Facility? 
  • Contributing Factors to Work Easier? 

Module Eleven: Meaningful Questions to Gauge Employee Happiness II

  • What makes you Productive? 
  • Recognition? 
  • Opportunities to Grow and Advance? 
  • Confidence in Leadership? 

Module Twelve: Wrapping Up

  • Words from the Wise

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
44%
4 star
32%
3 star
16%
2 star
6%
1 star
2%
(1136)
Average rating 3.5 out of 5 stars

14 August 2020 02:51:30 AM

Received the knowledge and skills that I needed

13 August 2020 11:42:21 PM

!

24 July 2020 01:23:15 AM

This is a must for companies without an anti-harassment policy, even small companies should have one, it means that if there is a complaint then the policy document can be followed and it kind of takes the personal out of it so you can consider the process apart of your job, not "getting involved" as I think sometimes in small companies it's seen as. Also if the people harracing you are management then you know depending on the size of the company that you can look for help outside of the company, i.e. The Police or relevant body in the UK.

14 July 2020 04:42:44 AM

Good, practical advise and steps to follow if a discrimination complaint occurs. Obviously it's written with an American perspective, but I imagine it would be pretty much the same process in the U.K.

13 July 2020 11:53:54 PM

This was great, very informative!

11 June 2020 12:12:28 AM

N/A

9 June 2020 08:52:22 AM

Very good. I enjoyed it. Would love a bit more slides or even for the case studies to be videos/ scenarios

8 June 2020 08:11:54 AM

Great learning. Case studies are not realistic though...

7 June 2020 11:52:41 AM

Great!

7 June 2020 08:39:04 AM

This course has given me exactly what my employer needed for my new role in the organisation. Bought this as a part of a bundle and honestly it includes everything I need to know about the position.

13 May 2020 09:33:50 PM

A totally new topic for me and lots to learn.

10 May 2020 12:06:58 AM

Great and informative. Enlightening.

26 April 2020 08:26:22 PM

Easy to understand and learn

25 April 2020 11:37:16 PM

Great course

25 April 2020 03:09:26 AM

Great course

24 April 2020 02:51:19 AM

Great course

13 April 2020 12:10:30 PM

I really liked learning more about HR

27 January 2020 02:00:13 AM

Nice to learn this. Informative.

27 January 2020 01:54:38 AM

Its fun knowing about the 4 generations. My dad is a traditionalist where else baby boomer. Realizing conflict that exist. I think conflicts with workplace were more of unhealthy competition and stereotyping.

10 December 2019 03:46:40 AM

none

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1.  Who are Courses For Success?

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About this Course

Get Workplace Diversity, Generation Gaps, Managing Human Resources, Workplace Harassment, Workplace Violence, Interpersonal Skills, Millennial Onboarding, Talent Management, Employee Recruitment and Conduct Annual Employee Reviews in this Bundle

1. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.

Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.

By the end of this Workplace Diversity Online Short Course, you should be able to:

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

2. Generation Gaps: Successfully Integrate Employees of All Ages Into Your Workplace

The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.  Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.

By the end of this Generation Gaps Online Short Course, you will be able to:

  • History behind generation gaps
  • What are Traditionalists
  • What are Baby Boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

3. Managing Human Resources: Manage Human Resources In Your Workplace

The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.

Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.

Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.

By the end of this Managing Human Resources Online Course, you will be able to:

  • Describe different aspects of Human Resource Management
  • Define Human Resources Management terms
  • Recruit, interview, and retain employees
  • Follow up effectively new employees
  • Be an advocate for your employees’ health and safety
  • Provide articulate feedback to employees
  • Correctly manage situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace

4. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

By the end of this Workplace Harassment Online Short Course, you will be able to:

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

5. Workplace Violence: Identify & Manage Violence In Your Workplace

Workplace violence is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence.

Workplace harassment training is essential to the welfare of all businesses and their employees. Allowing workplace harassment to continue will cause legal problems while destroying company morale. Many people are uncertain about what constitutes harassment, and they are confused when their actions are pointed out as demeaning. Legally, harassment is any word, gesture, or action that offends people or makes them feel uncomfortable or intimidated.

You never know how sensitive people are, so never say or do anything if you are not sure how it will be received.

By the end of this Workplace Violence Online Short Course, you will be able to:

  • Define workplace violence
  • Understand bullies and how to avoid hiring them
  • Create a risk assessment and understand how to handle violence
  • Recognise social and business responsibility
  • Develop relevant policies and procedures
  • Learn how to investigate complaints

6. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

7. Millennial Onboarding: Master The Advantages & Challenges Of Hiring Millennials

More than ever, millennials – those born between 1980 and 1995 – are entering the workforce and becoming a vital part of our organizations. These workers bring a unique outlook on life to their jobs, and may also pose unique challenges. Taking time to customize the onboarding process for millennial employees helps promote employee retention and ensures that millennials are properly socialized into the workplace. Customizing the onboarding process for millennial employees benefits both the employee and the workplace.

Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market. 

Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.

By the end of this Millennial Onboarding Online Short Course, you will be able to:

  • Define onboarding
  • Discuss the characteristics of Millennials
  • Create an onboarding process for Millennials
  • Develop action plans for working with Millennials
  • Learn from introspection

8. Talent Management: Talented Employees are the Key to Success.

Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company's workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce, and attracting better and more skilled new hires.

We all know that training and retraining is expensive, and our Talent Management course will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come. 

By the end of this Talent Management Online Short Course, you will be able to:

  • Define talent and talent management
  • Understand the benefits of talent management
  • Recognise performance management and ways to review talent
  • Identify employee engagement
  • Create assessments and training programs
  • Learn how to improve employee retention

9. Employee Recruitment: Reduce Your Costs with a Great Employee Recruitment Program

Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.

Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!

By the end of this Employee Recruitment Online Short Course, you will be able to:

  • Defining recruitment
  • Understanding the selection process
  • Recognising the GROW model and how to set goals
  • Preparing for the interview and question process
  • Identifying and avoiding bias when making offers
  • Discovering ways to retain talent and measure growth

10. Conduct Annual Employee Reviews: Understand the process of conducting an annual review

An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the pathway to success.  A poorly designed annual review can have the reverse effect.  

With our Conducting Annual Employee Reviews course, you will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Course Objectives:

  • Understand the process of conducting an annual review.
  • Determine the categories for an annual review.
  • Know the mistakes managers make during an annual review.
  • Understand the concept of pay for performance.
  • Know how to tie employee compensation to firm-wide returns.
  • Know the value of employee communication.
  • Gauge employees’ happiness.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

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Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Workplace Diversity 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Workplace Diversity Online Course

Section One: Getting Started

  • Workshop Objectives

Section Two: Diversity, what is it?

  • Group & Discriminatory Terms

Section Three: Stereotypes

  • Stereotype or Plain Bias
  • Stereotype or Plain Bias
  • It Starts With You

Section Four: Tearing Down the Baggage Barriers

  • Changing Your Approach
  • Workplace Changes
  • Social Changes

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication
  • The Power of Tone
  • Communicating With Power

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send

Section Seven: Taking a Proactive Approach

  • Why a Diversity Audit
  • Conducting a Diversity Audit
  • Stop Discrimination
  • Definitions
  • Discourage Discrimination

Section Eight: Coping with Discrimination

  • The Warning Signs
  • Reprisal Discrimination
  • So what should you do?

Section Nine: From a Managers Perspective

  • Create Detailed Records
  • Next Actions
  • Investigate the Complaint

Section Ten: From an Organisational Perspective

  • Receiving a Complaint
  • Making a Decision
  • Document, Document, Document
  • The Follow-Up
  • Lessons Learned

Section Eleven: Employee Discipline

  • How to Prepare & Conduct Disciplinary Meetings
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Powerful Words

Course 2 - Certificate In Generation Gaps Online Course

Module One - Getting Started

Module Two - History

  • What generations exist in the workplace
  • What defines a generation
  • What this means in our workplace

Module Three - Traditionalist

  • Their background
  • Their characters
  • Their working style

Module Four - Baby Boomers

  • Their background
  • Their characters
  • Their working style

Module Five - Generation X

  • Their background
  • Their characters
  • Their working style

Generation Six - Generation Y

  • Their background
  • Their characters
  • Their working style

Module Seven - Differentiations Between

  • Background
  • Attitude
  • Working style
  • Life experience

Module Eight - Finding Common Ground

  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge

Module Nine - Conflict Management (Part 1)

  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes

Module Ten - Conflict Management (Part 2)

  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan

Module Eleven - The Power of 4

  • Benefits of generation gaps
  • How to learn from each other
  • Embracing the unfamiliar

Module Twelve - Wrapping Up

Course 3 - Certificate In Managing Human Resources Online Course

Section One: Getting Started

  • Objectives

Section Two: What is HR?

  • Human Resources in 2010?
  • Human Resource Influencers

Section Three: Recruiting and Interviewing

  • Interview for what exactly?
  • Setting the scene to Interview
  • Five Steps to a Successful Interview
  • Behaviourally Based Questions

Section Four: Induction and Retention

  • Start as you mean to go on
  • Induction/Orientation Checklist

Section Five: Keeping Track

  • The Follow Up
  • Follow Up Schedules
  • Scary Statistics

Section Six: Health & Safety in the Workplace

  • Why all the urgency?
  • Understanding the Industry Specific Rules of your Country
  • Training for HR Managers

Section Seven: Workplace Discrimination & Harassment

  • Definitions
  • Bullying in the Workplace
  • A Manager has Responsibilities
  • An Employer has Greater Responsibility

Section Eight: Wellness in the Workplace

  • The Business Benefits of Wellness in the Workplace
  • Steps to Implementing a Wellness Program

Section Nine: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Ten: Employee Discipline

  • The General Discipline Process
  • Progressive Discipline
  • How to Prepare & Conduct Disciplinary Meetings
  • Following Up

Section Eleven: The Dreaded D Word

  • Making the Decision
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Words from the Wise
  • Action Plans and Evaluations

Course 4 - Certificate In Workplace Harassment Online Course

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Course 5 - Certificate In Workplace Violence Online Course

Module One - Getting Started

Module Two - What is Workplace Harassment?

  • How to identify
  • Costs to your business
  • Legal
  • Psychological

Module Three - Identifying the Bully

  • Abusive workplace behaviors
  • Bullying and personality disorders
  • Narcissism

Module Four - How to Handle Workplace Violence

  • Types of behavior
  • Target the behavior, not the person
  • implement an action plan

Module Five - Risk Assessment (Part 1)

  • Understanding anger and aggression
  • Defusing and de-escalating strategies
  • Communication skills
  • Tactical options

Module Six - Risk Assessment (Part 2)

  • Identifying the hazard
  • Assessing the risk
  • Controlling the risk
  • Evaluating and review

Module Seven - Being the Victim

  • What is not considered bullying
  • Steps to take

Module Eight - Checklist for Employers

  • 4 step process
  • Addressing all employees
  • Code of Ethics
  • Policy and preocedures

Module Nine - Interview Process

  • Identify a bully in the interview process
  • Warning signs

Module Ten - Investigation Process

  • Advising your supervisor
  • Lodging the complaint
  • Initial response
  • The investigation
  • The findings
  • Review and closure

Module Eleven - Developing a Workplace Harassment Policy

  • Scope and philosophy
  • Principles
  • intent
  • Options
  • Informal complaint process
  • Formal investigation process

Module Twelve - Wrapping Up

Course 6 - Certificate In Interpersonal Skills Online Course

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 7 - Certificate In Millennial Onboarding Online Course

Module One: Getting Started

Module Two: Purpose of Onboarding

  • Lesson One: Start Up Costs
  • Lesson Two: Employee Anxiety
  • Lesson Three: Employee Turnover
  • Lesson Four: Employee Expectations
  • Lesson Five: Case Study

Module Three: Introduction

  • Lesson One: Why Onboarding?
  • Lesson Two: Importance of Onboarding
  • Lesson Three: Making Employess Feel Welcome
  • Lesson Four: First Day Checklist
  • Lesson Five: Case Study

Module Four: Millennials and Onboarding

  • Lesson One: Who Are Millennials?
  • Lesson Two: How Do Millennials Differ from Other Workers?
  • Lesson Three: Investiture Socialization - Let Them Be Themselves!
  • Lesson Four: Informal Rather than Formal Onboarding Processes
  • Lesson Five: Case Study

Module Five: Onboarding Checklist

  • Lesson One: Pre-Arrival
  • Lesson Two: Arrival
  • Lesson Three: First Day
  • Lesson Four: First Week
  • Lesson Five: First Month
  • Lesson Six: Case Study

Module Six: Engaging the Millennial Employee

  • Lesson One: Create an Informal Program
  • Lesson Two: Engage Employees One on One
  • Lesson Three: The Role of Human Resources
  • Lesson Four: The Role of Managers
  • Lesson Five: Case Study

Module Seven: Following Up With the Millennial Employee

  • Lesson One: Initial Check-In - One on one
  • Lesson Two: Following up - Regular, Informal Follow Ups
  • Lesson Three: Setting Schedules - Millennials and Work Life
  • Lesson Four: Mentoring and the Millennial
  • Lesson Five: Case Study

Module Eight: Setting Expectations with the Millennial Employee

  • Lesson One: Define Requirements - Provide Specific Instructions
  • Lesson Two: Identify Opportunities for Improvement and Growth
  • Lesson Three: Set Verbal Expectations
  • Lesson Four: Put It In Writing
  • Lesson Five: Case Study

Module Nine: Mentoring the Millennial

  • Lesson One: Be Hands-On and Involved
  • Lesson Two: Serial Mentoring
  • Lesson Three: Be a Mentor, Not an Authority Figure
  • Lesson Four: Focus Millennia's Exploratory Drive on Work
  • Lesson Five: Case Study

Module Ten: Assigning Work to the Millennial Employee

  • Lesson One: Provide Clear Structure and Guidelines
  • Lesson Two: Provide Specific Benchmarks
  • Lesson Three: Set Boundaries and Provide Reality Checks
  • Lesson Four: Guide, Don't Dictate
  • Lesson Five: Case Study

Module Eleven: Providing Feedback

  • Lesson One: Millennials Thrive on Feedback!
  • Lesson Two: Characteristics of Quality Feedback
  • Lesson Three: Informal Feedback
  • Lesson Four: Formal Feedback
  • Lesson Five: Case Study

Module Twelve: Wrapping Up

Course 8 - Certificate In Talent Management Online Course

Module One - Getting Started

Module Two - Defining Talent

  • What is talent management?
  • Types of talent
  • Skills and knowledge defined

Module Three - Understanding Talent Management

  • Guidelines
  • Importance and benefits
  • Challenges
  • Key elements to developing a winning strategy

Module Four - Performance Management

  • Performance management defined
  • Benefits
  • How to keep your employees motivated

Module Five - Talent Reviews

  • 360 degree feedback
  • Talent calibration
  • Maintaining an effective workforce
  • Looking to the future

Module Six - Succession and Career Planning

  • What is succession planning?
  • Developing a plan
  • Executing the plan
  • Overcoming roadblocks

Module Seven - Engagement

  • Employee engagement
  • Generating engagement
  • Influences

Module Eight - Competency Assessments

  • Competency assessment defined
  • Implementation
  • Final destination

Module Nine - Coaching, Training and Development

  • Setting goals
  • Developing options
  • Providing feedback
  • Wrapping up

Module Ten - Do's and Don'ts

  • Do's and don'ts
  • Tips for talent management

Module Eleven - Employee Retention

  • Goals and motivation
  • The expectancy theory
  • Object oriented theory

Module Twelve - Wrapping Up

Course 9 - Certificate In Employee Recruitment Online Course

Module One - Getting Started

Module Two - Introduction to Recruitment

  • What is recruitment?
  • Challenges and trends
  • Sourcing candidates
  • Requirements

Module Three - The Selection Process

  • Job analysis and descriptions
  • The approach
  • The recruitment interview
  • Testing

Module Four - Goal Setting

  • Using the G.R.O.W Model
  • Identifying goal areas
  • Setting SMART goals
  • Using a productivity journal

Module Five - The Interview

  • Phone interviews
  • Traditional interviews
  • Situational interviews
  • Stress interviews

Module Six - Types of Interview Questions

  • Direct questions
  • Non-direct questions
  • Hypothetical or Situational questions
  • Behavioral descriptive questions

Module Seven - Avoiding Bias in your Selection

  • Expectancy effect
  • Primacy effect
  • Obtaining bias information
  • Stereotyping

Module Eight - The Background Check

  • Preparation
  • Data collection
  • Illegal questions
  • Being thorough without being pushy

Module Nine - Making your Offer

  • Outlining the offer
  • Negotiation techniques
  • Dealing with difficult issues
  • Sealing the deal

Module Ten - Orientation and Retention

  • Getting off on the right track
  • Your orientation program
  • The checklist
  • Following up

Module Eleven - Measuring the Results

  • Cost breakdown
  • Employee quality
  • Recruiter effectiveness
  • Fine tuning

Module Twelve - Wrapping Up

Course 10 - Certificate In Conduct Annual Employee Reviews Online Course

Module One: Getting Started

  • Course Objectives 

Module Two: How to Conduct Annual Reviews

  • Develop the Process 
  • Set Benchmarks Early 
  • Agreement with Set Benchmarks 
  • Hold an Effective Meeting 

Module Three: Categories for Annual Review I

  • Company Mission and Values 
  • Customer Service and Quality Control 
  • Problem - Solving/Judgment 
  • Production

Module Four: Categories for Annual Review II

  • Work Style 
  • Resource Management 
  • Communications Skills 
  • Teamwork 

Module Five: Common Mistakes Managers Make when Conducting Employee Reviews I

  • Contrast Effect 
  • Similar-to-me Effect 
  • Halo (or horn) Effect 
  • Central Tendency 

Module Six: Common Mistakes Managers Make when Conducting Employee Reviews II

  • Leniency/Desire to Please 
  • First Impression Bias 
  • Rater Bias 
  • Recency Effect 

Module Seven: Successful Tips for Concept of Pay for Performance

  • No Surprises 
  • Focus on the Basics 
  • Show Clear Disparity 
  • One for All and All for One 

Module Eight: How to Tie Employee Compensation to Firm-Wide Returns

  • Set Quarterly Revenue Target 
  • Set Employee Goal 
  • Conduct Quarterly Reviews 
  • Pay Out Quarterly 

Module Nine: How to Communicate Employee Expectations Effectively

  • Have Regular Conversations 
  • State What's Working 
  • Be Honest 
  • Provide Mentoring 

Module Ten: Meaningful Questions to Gauge Employee Happiness I

  • Ask Questions Frequently 
  • How Transparent is Management? 
  • Rate Quality of Facility? 
  • Contributing Factors to Work Easier? 

Module Eleven: Meaningful Questions to Gauge Employee Happiness II

  • What makes you Productive? 
  • Recognition? 
  • Opportunities to Grow and Advance? 
  • Confidence in Leadership? 

Module Twelve: Wrapping Up

  • Words from the Wise

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(1136)
Average rating 3.5 out of 5 stars
5 star
44%
4 star
32%
3 star
16%
2 star
6%
1 star
2%

14 August 2020 02:51:30 AM

Received the knowledge and skills that I needed

13 August 2020 11:42:21 PM

!

24 July 2020 01:23:15 AM

This is a must for companies without an anti-harassment policy, even small companies should have one, it means that if there is a complaint then the policy document can be followed and it kind of takes the personal out of it so you can consider the process apart of your job, not "getting involved" as I think sometimes in small companies it's seen as. Also if the people harracing you are management then you know depending on the size of the company that you can look for help outside of the company, i.e. The Police or relevant body in the UK.

14 July 2020 04:42:44 AM

Good, practical advise and steps to follow if a discrimination complaint occurs. Obviously it's written with an American perspective, but I imagine it would be pretty much the same process in the U.K.

13 July 2020 11:53:54 PM

This was great, very informative!

11 June 2020 12:12:28 AM

N/A

9 June 2020 08:52:22 AM

Very good. I enjoyed it. Would love a bit more slides or even for the case studies to be videos/ scenarios

8 June 2020 08:11:54 AM

Great learning. Case studies are not realistic though...

7 June 2020 11:52:41 AM

Great!

7 June 2020 08:39:04 AM

This course has given me exactly what my employer needed for my new role in the organisation. Bought this as a part of a bundle and honestly it includes everything I need to know about the position.

13 May 2020 09:33:50 PM

A totally new topic for me and lots to learn.

10 May 2020 12:06:58 AM

Great and informative. Enlightening.

26 April 2020 08:26:22 PM

Easy to understand and learn

25 April 2020 11:37:16 PM

Great course

25 April 2020 03:09:26 AM

Great course

24 April 2020 02:51:19 AM

Great course

13 April 2020 12:10:30 PM

I really liked learning more about HR

27 January 2020 02:00:13 AM

Nice to learn this. Informative.

27 January 2020 01:54:38 AM

Its fun knowing about the 4 generations. My dad is a traditionalist where else baby boomer. Realizing conflict that exist. I think conflicts with workplace were more of unhealthy competition and stereotyping.

10 December 2019 03:46:40 AM

none

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Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

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No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

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No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
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"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

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Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

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We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

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Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

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Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Course Summary

Course ID: 020WD10CB
Delivery Mode: Online
Access: Unlimited Lifetime
Time: Study at your own pace
Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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