Ultimate Manager Management Online Bundle, 10 Certificate Courses

The Most Comprehensive Manager Management Bundle

Ultimate Manager Management Online Bundle, 10 Certificate Courses

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Get Manager Management, Coaching and Mentoring, Performance Management, Employee Motivation, Office Politics for Managers, Middle Management, Conflict Resolution, Delivering Constructive Criticism, Goal Setting & Getting Things Done and Leadership and Influence in this Bundle

1. Manager Management: Transform Your Managers Into Your Greatest Asset

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this course you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This course will expand your knowledge and provide a way for you to teach and lead new and experienced managers. As every manager knows that learning never stops, this course will have something for everyone.

By the end of this Manager Management Online Short Course, you will be able to:

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate performance
  • How to handle complications
  • Communicate between employees and their managers

2. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

By the end of this Coaching and Mentoring Online Course, you will be able to:

  • Identify the difference between mentoring and coaching,
  • Understand the GROW model.
  • Identify and set appropriate goals using the SMART method of setting goals.
  • Understand how to identify the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee
  • Understand how to create a preliminary plan.
  • Finalise a plan or wrap it up motivating your employee to work within them.
  • Identify the benefits of fostering trust with your employee.
  • Identify the steps in giving effective feedback.
  • Identify and overcome obstacles that hinder the growth and development of your employee.
  • Identify the end and how to transition your employee to other growth opportunities.
  • How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.

3. Performance Management: Focus Everyone on the same Priorities to Improve Performance

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.

By the end of this Performance Management Online Short Course, you will be able to:

  • Define performance management
  • Understand how performance management works and the tools to make it work
  • Learn the three phases of performance management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management
  • Identify Kolb's learning cycle
  • Recognise the importance of motivation
  • Develop a performance journal and performance plan

4. Employee Motivation: How to Motivate your Team to Achieve Organizational Goals

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation course will give you several types of tools to become a great motivator, including goal setting and influencing skills. You will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

By the end of this Employee Motivation Online Short Course, you will be able to:

  • Defining motivation, an employer's role in it and how the employee can play a part
  • Identifying the importance of Employee Motivation
  • Identifying methods of Employee MOtivation
  • Describing the theories which pertain to Employee Motivation - with particular reference to psychology
  • Identifying personality types and how they fit into a plan for Employee Motivation
  • Setting clear and defined goals
  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward

5. Office Politics for Managers: Create & Maintain Better Relationships In Your Workplace

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

By the end of this Office Politics for Managers Online Short Course, you will be able to:

  • Understand the purpose and benefits of office politics
  • Setting boundaries and ground rules for new employees
  • Learn to interact and influence among colleagues
  • Learn how to manage various personality types in the office
  • Determine how to gain support and effectively network
  • Recognize how you are a part of a group and how you function

6. Middle Management: Grow any Business with Great Middle Management Skills

Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals.

It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter what the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.

By the end of this Middle Management Online Short Course, you will be able to:

  • Define management
  • Understand ethics in the workplace
  • Manage information and make decisions
  • be familiar with the control process
  • Use organisational strategies to facilitate change

7. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

8. Delivering Constructive Criticism: How to Manage Criticism to Benefit Your Organization

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. 

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

By the end of this Delivering Constructive Criticism Online Short Course, you will be able to:

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognise the importance of setting goals and the method used to set them

9. Goal Setting & Getting Things Done: Become a Productivity Pro & Blaze Through Your To-Do Lists

Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This course will provide the knowledge and skills you need to complete more tasks, and get things done.

Our Goal Setting and Getting Things Done course will cover strategies to help you deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in your professional and personal life. You will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive.

By the end of this Goal Setting online short course, you will be able to:

  • Overcome procrastination
  • Manage time effectively
  • Accomplish important tasks
  • Self-motivate
  • Create SMART goals

10. Leadership and Influence:Become a Great & Influential Leader

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

By the end of this Leadership and Influence Online short Course, you will be able to:

  • Understand what leadership means.
  • Explain the Great Man Theory.
  • Explain the Trait Theory.
  • Understand Transformational Leadership.
  • Understand how to adapt your leadership styles for the people you lead.
  • Understand leading by Directing
  • Understand leading by Coaching
  • Understand leading by Participating
  • Understand leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Ultimate Manager Management 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Manager Management Online Course

Module One - Getting Started

Module Two - Grooming a New Manager

  • Set specific goals
  • Authority (What they can and can't do)
  • Create a shared vision
  • The more they learn, the more responsibility they get

Module Three - Coaching and Mentoring (Part 1)

  • Writing performance reviews
  • Provide clear and timely feedback
  • Praise in public, criticise in private
  • Make sure your door is always open

Module Four - Coaching and Mentoring (Part 2)

  • Offer advice, not the solution
  • Create a supportive environment
  • Build ownership
  • 360 degree feedback

Module Five - Measuring Performance

  • Staying within their budget
  • Setting measurable objectives
  • Skip level feedback
  • Collaborate on criteria to be evaluated

Module Six - Motivating Managers

  • Provide the needed resources
  • Bonuses and incentives
  • Give credit for good work
  • Keep them challenged

Module Seven - Signs of Poor Management

  • Missed deadlines
  • Team turnover
  • Losing customers
  • Little or no growth

Module Eight - Trust Your Team of Managers

  • Do not micromanage
  • Promote open and honest communication
  • Reward initiative
  • Trust, but verify

Module Nine - When an Employee Complains about their Manager

  • Keep the information confidential
  • Gather information from both sides
  • Coach or delegate the solution
  • Follow-up with the manager or employee

Module Ten - When do You Step In?

  • Unsafe or dangerous events
  • Legal ramifications
  • Severe financial costs
  • Repeated failures after coaching has occurred

Module Eleven - Remember these Basic Qualities

  • Express confidence in their abilities
  • Practice what you preach
  • Have an open door
  • Their success is your success

Module Twelve - Wrapping Up

Course 2 - Certificate In Coaching and Mentoring Online Course

Section One: Getting Started

  • Objectives

Section Two: Coaching, Mentoring, aren’t they the same?

  • Coaching
  • Mentoring
  • The G.R.O.W. Model

Section Three: Setting Goals

  • “G” for Goals
  • Identifying Appropriate Goal Areas
  • Create SMART Goals

Section Four: The Reality of GROW

  • Understanding Where You Are
  • Past Performance

Section Five: Options of GROW…

  • Your Path to BIG Success
  • The Best Approach
  • Structuring a Plan. 22

Section Six: It’s a Wrap

  • Create a Development Plan
  • First Step
  • Motivation

Section Seven: The Importance of Trust

  • What is Trust?
  • Trust & Coaching
  • How to Build a Trusting Relationship

Section Eight: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Nine: Obstacles & Roadblocks

  • Frequent Obstacles
  • Maslow’s Hierarchy of Needs Pyramid
  • Reviewing Progress & Re-evaluating Goals
  • Focusing on Progress not Shortfalls

Section Ten: Reaching the End

  • Achieving the Goal
  • Record the Achievements

Section Eleven: How Mentoring Differs from Coaching

  • Blending the Two Models
  • GROW Model & Mentoring
  • It’s all About Relationships

Section Twelve: Wrapping it Up

Course 3 - Certificate In Performance Management Online Course

Module One - Getting Started

Module Two - The Basics (Part 1)

  • What is performance management?
  • How does performance management work?
  • Tools

Module Three - The Basics (Part 2)

  • Three phase process
  • Assessments
  • Performance reviews

Module Four - Goal Setting

  • SMART goal setting
  • Specific goals
  • Measureable goals
  • Attainable goals
  • Realistic goals
  • Timely goals
  • Monitoring results

Module Five - Establishing Performance Goals

  • Strategic planning
  • Job analysis
  • Setting goals
  • Motivation

Module Six - 360 Degree Feedback

  • What is 360 degree feedback?
  • Vs. traditional performance reviews
  • The components

Module Seven - Competency Assessments

  • Competency assessment defined
  • Implementation
  • Final destination

Module Eight - Kolb's Learning Cycle

  • Experience
  • Observation
  • Conceptualisation
  • Experimentation

Module Nine - Motivation

  • Key factors
  • The motivation organisation
  • Identifying personal motivators
  • Evaluating and adapting

Module Ten - The Performance Journal

  • Record goals and accomplishments
  • Linking with your employees or managers
  • Implementing a performance coach
  • Keeping track

Module Eleven - Creating a Performance Plan

  • Goals
  • Desired results
  • Prioritization
  • Measure
  • Evaluation

Module Twelve - Wrapping Up

Course 4 - Certificate In Employee Motivation Online Course

Module One - Getting Started

Module Two - A Psychological Approach

  • Herzberg's Theory of Motivation
  • Maslow's Hierarchy of needs
  • The two models and motivation

Module Three - Object-Oriented Theory

  • The carrot
  • The whip
  • The plant

Module Four - Using Reinforcement Theory

  • A history of Reinforcement Theory
  • Behavior modification in four steps
  • Appropriate uses in the workplace

Module Five - Using Expectancy Theory

  • A history of Expectancy Theory
  • Understanding the three factors
  • Using the three factors to motivate in the workplace

Module Six - Personality's Role in Motivation

  • Identifying youe personality type
  • Identifying others' personality type
  • Motivators by personality type

Module Seven - Setting Goals

  • Goals and motivation
  • Setting SMART goals
  • Evaluating and adapting

Module Eight - A Personal Toolbox

  • Building your own motivational plan
  • Encouraging growth and development
  • Getting others to see the glass half-full

Module Nine - Motivation on the Job

  • The key factors
  • Creating a motivational organisation
  • Creating a motivational job

Module Ten - Addressing Specific Morale Issues

  • Dealing with individual morale problems
  • Addressing team morale
  • What to do when the whole company is de-motivated

Module Eleven - Keeping yourself Motivated

  • Identifying personal motivators
  • Maximising your motivators
  • Evaluating and Adapting

Module Twelve - Wrapping Up

Course 5 - Certificate In Office Politics for Managers Online Course

Module One - Getting Started

Module Two - New Hires

  • Company core values
  • Building relationships
  • Encourage respect
  • Setting ground rules

Module Three - It's About Interacting and Influencing

  • Dealing with different personalities
  • Build a culture of collaboration
  • Be nice to everyone (not just those who can help you)
  • Be a team player

Module Four - Dealing with Rumors, Gossip and Half-Truths

  • It's effects on morale
  • Reinforce the truth with facts
  • Do not participate
  • Deal with it swiftly

Module Five - Office Personalities (Part 1)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned / Nancy

Module Six - Office Personalities (Part 2)

  • Information keeper
  • Know-it-all
  • The apple-polisher
  • Nosey neighbour

Module Seven - Getting Support for your Projects

  • Gain trust through honesty
  • Be assertive
  • Blow your own horn
  • Make allies

Module Eight - Conflict Resolution

  • The importance of forgiveness
  • Neutralizing emotions
  • The benefits of a resolution
  • The agreement frame

Module Nine - Ethics

  • Benefits of an ethical environment
  • Lead by example
  • Ensuring ethical behavior
  • Addressing unethical behavior

Module Ten - You Are Not an Island

  • Never burn a bridge
  • Take the high road
  • Trust is a two-way street
  • Don't hide in your office

Module Eleven - Social Events Outside of Work

  • How to decline politely
  • Rules when attending
  • Meeting new people
  • Conversation dos and don'ts

Module Twelve - Wrapping Up

Course 6 - Certificate In Middle Management Online Course

Module One - Getting Started

Module Two - Introduction to Management

  • What is management?
  • What do managers do?
  • What does it take to be a manager?
  • Why does management matter?

Module Three - Ethics and Social Responsibility

  • What is ethical workplace behavior?
  • What is unethical workplace behavior?
  • How to make ethical decisions
  • What is social responsibility?

Module Four - Managing Information

  • Why information matters
  • Strategic importance of information
  • Characteristics and costs of useful information
  • Getting and sharing information

Module Five - Decision-Making

  • What is rational decision-making?
  • Steps to rational decision-making
  • Limits to rational decision-making
  • Improving decision-making

Module Six - Control

  • Basics of control
  • The control process
  • Is control necesary or possible?
  • How and what to control
  • Control methods

Module Seven - Organisational Strategy

  • Basics of organisational strategy
  • Sustainable competitive advantage
  • Strategy-making process
  • Corporate, industry, firm level strategies

Module Eight - Innovation and Change

  • Organisational innovation
  • Why innovation matters
  • Managing innovation
  • Organisational change
  • Why change occurs and why it matters
  • Managing change

Module Nine - Organisational Structures and Process

  • Departmentalisation
  • Organisational authority
  • Job design
  • Designing organisational process

Module Ten - Managing Teams

  • The good and the bad of using teams
  • Kinds of teams
  • Work team characteristics
  • Enhancing work team effectiveness
  • Steps

Module Eleven - Motivation and Leadership

  • Basics of motivation
  • Equity theory
  • Expectancy theory
  • What is leadership?
  • Situational leadership
  • Strategic leadership

Module Twelve - Wrapping Up

Course 7 - Certificate In Conflict Resolution Online Course

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 8 - Certificate In Delivering Constructive Criticism Online Course

Module One - Getting Started

Module Two - When Should Feedback Occur?

  • Repeated events or behavior
  • Breaches in Company policy
  • When informal feedback has not worked
  • Immediately after the occurrence

Module Three - Preparing and Planning

  • Gather facts on the issue
  • Practice your tone
  • Create an action plan
  • Keep written records

Module Four - Choosing a Time and Place

  • Check the ego at the door
  • Criticize in private, praise in public
  • It has to be face to face
  • Create a safe atmosphere

Module Five - During the session (Part 1)

  • The feedback sandwich
  • Monitor body language
  • Check for understanding
  • Practice active listening

Module Six - During the Session (Part 2)

  • Set goals
  • Be collaborative
  • Ask for a self-assessment
  • Always keep emotions in check

Module Seven - Setting Goals

  • SMART goals
  • The Three P's
  • Ask for their input
  • Be as specific as possible

Module Eight - Diffusing Anger or Negative Emotions

  • Choose the correct words
  • Stay on topic
  • Empathize
  • Try to avoid "You messages"

Module Nine - What Not to Do

  • Attacking or blaming
  • Not giving them a chance to speak
  • Talking down
  • Becoming emotional

Module Ten - After the Session (Part 1)

  • Set up a follow-up meeting
  • Make yourself available
  • Be very specific with the instuctions
  • Provide support and resources

Module Eleven - After the Session (Part 2)

  • Focus on the future
  • Measuring results
  • Was the action plan followed?
  • If improvement is not seen, then what?

Module Twelve - Wrapping Up

Course 9 - Certificate In Goal Setting & Getting Things Done Online Course

Module One - Getting Started

Module Two - Overcoming Procrastination (Part 1)

  • Eat that frog
  • Just do it
  • The 15 minute rule
  • Chop it up

Module Three - Overcoming Procrastination (Part 2)

  • Remove distractions
  • Start small and build
  • Reward yourself
  • Set realistic deadlines

Module Four - Four P's of Goal Setting

  • They need to be positive
  • They need to be personal
  • They need to be possible
  • They need to be prioritised

Module Five - Improving Motivation

  • Remember peak moments
  • Write down your goals
  • Use gamification
  • Track your progress

Module Six - Wise Time Management

  • Urgent/important matrix
  • The 80/20 rule
  • Utilise a calendar
  • Create a ritual

Module Seven - Tips for Completing Tasks

  • One minute rule
  • Five minute rule
  • Break up large tasks
  • Utilise technology

Module Eight - Increase your Productivity

  • Repeat what works
  • Get faster
  • Remove "should" from your dictionary
  • Build on your successes

Module Nine - "To Do"List Characteristics

  • Focus on the important
  • Chunk, Block, Tackle
  • Make it a habit
  • Plan ahead

Module Ten - Smart Goals

  • Specific
  • Measurable
  • Attainable
  • Realistic
  • Timely

Module Eleven - Mistakes will Happen

  • Accept it
  • Bouncing back
  • Adapt and learn from them
  • If needed, ask for help

Module Twelve - Wrapping Up

Course 10 - Certificate In Leadership and Influence Online Course

Section One: Getting Started

Section Two: How Leadership Evolved

  • What is Leadership
  • Leadership Characteristics
  • Leadership Principles
  • Leadership through the ages
  • The Great Man
  • The Trait Theory
  • Transformational Leadership

Section Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Section Four: A Personal Evaluation

  • Kouzes and Posner
  • A Personal Inventory
  • Create an Action Plan

Section Five: Modeling the Way

  • Inspirational Role Model
  • Influencing Others’ Perspectives

Section Six: Inspiring a Shared Vision

  • Choose Your Vision
  • Communicate Your Vision
  • Identifying the Benefit for Others

Section Seven: Challenging the Process

  • Your Inner Innovator
  • Room for Improvement
  • Lobbying for Change

Section Eight: Enabling Others to Act

  • Encouraging Growth
  • Creating Mutual Respect
  • The Importance of Trust

Section Nine: Encouraging the Heart

  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Section Ten: Influencing Skills

  • The Art of Persuasion
  • The Principles of Influence

Section Eleven: Setting Goals

  • Create SMART Goals
  • Long-Term Plans
  • Creating a Support System

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
47%
4 star
31%
3 star
16%
2 star
5%
1 star
2%
(2812)
Average rating 3.5 out of 5 stars

19 October 2019 03:34:22 AM

Great Learning

17 October 2019 01:08:10 AM

I am very happy to have done this course. very helpful information. Looking forward to the next course .

Tony Ashek

15 October 2019 03:53:09 PM

Lite and Easy

9 October 2019 08:49:39 PM

It has helped me overcome procrastination and helped me get tasks done efficiently.

9 October 2019 01:40:08 PM

Excellent, Need I say any more.

7 October 2019 05:41:31 PM

7 October 2019 05:29:11 PM

5 October 2019 07:54:10 PM

I enjoyed this course, it is always good to look back and re-visit what was once learned and see where you can improve. Easy to follow and to the point.

3 October 2019 08:16:25 PM

awesome

3 October 2019 12:12:40 PM

great

2 October 2019 12:37:34 PM

great work

30 September 2019 06:45:46 PM

This course gives fantastic information about overcoming procrastination, setting goals,getting organized and staying motivated! I reccomend this course to anyone wanting to improve themselves and their work.

27 September 2019 10:58:39 AM

Truly inspiring, it was very refreshing to take such a course! Taught me very enlightening lessons I can apply to my everyday life and also teach others easily!

26 September 2019 09:25:57 PM

Each mini Course is more interesting than the previous one!! This one I will definitely put in practice!

26 September 2019 02:29:57 PM

GREAT COURSE

24 September 2019 10:18:53 AM

THIS CLASS HAS MANY GOOD CONFLICT RESOLUTION IDEAS

23 September 2019 10:24:10 AM

The course was enjoyable and refreshed my position as a Manager / Supervisor.

17 September 2019 08:25:48 PM

I found this section of the course to be very useful as a continue it to study, this section gave me more of an understanding in goal setting and getting things done at work and at home through the various different strategies and acronyms used throughout the course and the detailed information presented to.

15 September 2019 05:46:33 PM

I enjoyed completing this.

13 September 2019 05:22:32 PM

very useful information and fact that can guide me to achieve my goal

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About this Course

Get Manager Management, Coaching and Mentoring, Performance Management, Employee Motivation, Office Politics for Managers, Middle Management, Conflict Resolution, Delivering Constructive Criticism, Goal Setting & Getting Things Done and Leadership and Influence in this Bundle

1. Manager Management: Transform Your Managers Into Your Greatest Asset

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this course you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This course will expand your knowledge and provide a way for you to teach and lead new and experienced managers. As every manager knows that learning never stops, this course will have something for everyone.

By the end of this Manager Management Online Short Course, you will be able to:

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate performance
  • How to handle complications
  • Communicate between employees and their managers

2. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

By the end of this Coaching and Mentoring Online Course, you will be able to:

  • Identify the difference between mentoring and coaching,
  • Understand the GROW model.
  • Identify and set appropriate goals using the SMART method of setting goals.
  • Understand how to identify the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee
  • Understand how to create a preliminary plan.
  • Finalise a plan or wrap it up motivating your employee to work within them.
  • Identify the benefits of fostering trust with your employee.
  • Identify the steps in giving effective feedback.
  • Identify and overcome obstacles that hinder the growth and development of your employee.
  • Identify the end and how to transition your employee to other growth opportunities.
  • How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.

3. Performance Management: Focus Everyone on the same Priorities to Improve Performance

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.

By the end of this Performance Management Online Short Course, you will be able to:

  • Define performance management
  • Understand how performance management works and the tools to make it work
  • Learn the three phases of performance management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management
  • Identify Kolb's learning cycle
  • Recognise the importance of motivation
  • Develop a performance journal and performance plan

4. Employee Motivation: How to Motivate your Team to Achieve Organizational Goals

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation course will give you several types of tools to become a great motivator, including goal setting and influencing skills. You will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

By the end of this Employee Motivation Online Short Course, you will be able to:

  • Defining motivation, an employer's role in it and how the employee can play a part
  • Identifying the importance of Employee Motivation
  • Identifying methods of Employee MOtivation
  • Describing the theories which pertain to Employee Motivation - with particular reference to psychology
  • Identifying personality types and how they fit into a plan for Employee Motivation
  • Setting clear and defined goals
  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward

5. Office Politics for Managers: Create & Maintain Better Relationships In Your Workplace

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

By the end of this Office Politics for Managers Online Short Course, you will be able to:

  • Understand the purpose and benefits of office politics
  • Setting boundaries and ground rules for new employees
  • Learn to interact and influence among colleagues
  • Learn how to manage various personality types in the office
  • Determine how to gain support and effectively network
  • Recognize how you are a part of a group and how you function

6. Middle Management: Grow any Business with Great Middle Management Skills

Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals.

It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter what the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.

By the end of this Middle Management Online Short Course, you will be able to:

  • Define management
  • Understand ethics in the workplace
  • Manage information and make decisions
  • be familiar with the control process
  • Use organisational strategies to facilitate change

7. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

8. Delivering Constructive Criticism: How to Manage Criticism to Benefit Your Organization

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. 

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

By the end of this Delivering Constructive Criticism Online Short Course, you will be able to:

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognise the importance of setting goals and the method used to set them

9. Goal Setting & Getting Things Done: Become a Productivity Pro & Blaze Through Your To-Do Lists

Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This course will provide the knowledge and skills you need to complete more tasks, and get things done.

Our Goal Setting and Getting Things Done course will cover strategies to help you deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in your professional and personal life. You will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive.

By the end of this Goal Setting online short course, you will be able to:

  • Overcome procrastination
  • Manage time effectively
  • Accomplish important tasks
  • Self-motivate
  • Create SMART goals

10. Leadership and Influence:Become a Great & Influential Leader

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

By the end of this Leadership and Influence Online short Course, you will be able to:

  • Understand what leadership means.
  • Explain the Great Man Theory.
  • Explain the Trait Theory.
  • Understand Transformational Leadership.
  • Understand how to adapt your leadership styles for the people you lead.
  • Understand leading by Directing
  • Understand leading by Coaching
  • Understand leading by Participating
  • Understand leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Ultimate Manager Management 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Manager Management Online Course

Module One - Getting Started

Module Two - Grooming a New Manager

  • Set specific goals
  • Authority (What they can and can't do)
  • Create a shared vision
  • The more they learn, the more responsibility they get

Module Three - Coaching and Mentoring (Part 1)

  • Writing performance reviews
  • Provide clear and timely feedback
  • Praise in public, criticise in private
  • Make sure your door is always open

Module Four - Coaching and Mentoring (Part 2)

  • Offer advice, not the solution
  • Create a supportive environment
  • Build ownership
  • 360 degree feedback

Module Five - Measuring Performance

  • Staying within their budget
  • Setting measurable objectives
  • Skip level feedback
  • Collaborate on criteria to be evaluated

Module Six - Motivating Managers

  • Provide the needed resources
  • Bonuses and incentives
  • Give credit for good work
  • Keep them challenged

Module Seven - Signs of Poor Management

  • Missed deadlines
  • Team turnover
  • Losing customers
  • Little or no growth

Module Eight - Trust Your Team of Managers

  • Do not micromanage
  • Promote open and honest communication
  • Reward initiative
  • Trust, but verify

Module Nine - When an Employee Complains about their Manager

  • Keep the information confidential
  • Gather information from both sides
  • Coach or delegate the solution
  • Follow-up with the manager or employee

Module Ten - When do You Step In?

  • Unsafe or dangerous events
  • Legal ramifications
  • Severe financial costs
  • Repeated failures after coaching has occurred

Module Eleven - Remember these Basic Qualities

  • Express confidence in their abilities
  • Practice what you preach
  • Have an open door
  • Their success is your success

Module Twelve - Wrapping Up

Course 2 - Certificate In Coaching and Mentoring Online Course

Section One: Getting Started

  • Objectives

Section Two: Coaching, Mentoring, aren’t they the same?

  • Coaching
  • Mentoring
  • The G.R.O.W. Model

Section Three: Setting Goals

  • “G” for Goals
  • Identifying Appropriate Goal Areas
  • Create SMART Goals

Section Four: The Reality of GROW

  • Understanding Where You Are
  • Past Performance

Section Five: Options of GROW…

  • Your Path to BIG Success
  • The Best Approach
  • Structuring a Plan. 22

Section Six: It’s a Wrap

  • Create a Development Plan
  • First Step
  • Motivation

Section Seven: The Importance of Trust

  • What is Trust?
  • Trust & Coaching
  • How to Build a Trusting Relationship

Section Eight: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Nine: Obstacles & Roadblocks

  • Frequent Obstacles
  • Maslow’s Hierarchy of Needs Pyramid
  • Reviewing Progress & Re-evaluating Goals
  • Focusing on Progress not Shortfalls

Section Ten: Reaching the End

  • Achieving the Goal
  • Record the Achievements

Section Eleven: How Mentoring Differs from Coaching

  • Blending the Two Models
  • GROW Model & Mentoring
  • It’s all About Relationships

Section Twelve: Wrapping it Up

Course 3 - Certificate In Performance Management Online Course

Module One - Getting Started

Module Two - The Basics (Part 1)

  • What is performance management?
  • How does performance management work?
  • Tools

Module Three - The Basics (Part 2)

  • Three phase process
  • Assessments
  • Performance reviews

Module Four - Goal Setting

  • SMART goal setting
  • Specific goals
  • Measureable goals
  • Attainable goals
  • Realistic goals
  • Timely goals
  • Monitoring results

Module Five - Establishing Performance Goals

  • Strategic planning
  • Job analysis
  • Setting goals
  • Motivation

Module Six - 360 Degree Feedback

  • What is 360 degree feedback?
  • Vs. traditional performance reviews
  • The components

Module Seven - Competency Assessments

  • Competency assessment defined
  • Implementation
  • Final destination

Module Eight - Kolb's Learning Cycle

  • Experience
  • Observation
  • Conceptualisation
  • Experimentation

Module Nine - Motivation

  • Key factors
  • The motivation organisation
  • Identifying personal motivators
  • Evaluating and adapting

Module Ten - The Performance Journal

  • Record goals and accomplishments
  • Linking with your employees or managers
  • Implementing a performance coach
  • Keeping track

Module Eleven - Creating a Performance Plan

  • Goals
  • Desired results
  • Prioritization
  • Measure
  • Evaluation

Module Twelve - Wrapping Up

Course 4 - Certificate In Employee Motivation Online Course

Module One - Getting Started

Module Two - A Psychological Approach

  • Herzberg's Theory of Motivation
  • Maslow's Hierarchy of needs
  • The two models and motivation

Module Three - Object-Oriented Theory

  • The carrot
  • The whip
  • The plant

Module Four - Using Reinforcement Theory

  • A history of Reinforcement Theory
  • Behavior modification in four steps
  • Appropriate uses in the workplace

Module Five - Using Expectancy Theory

  • A history of Expectancy Theory
  • Understanding the three factors
  • Using the three factors to motivate in the workplace

Module Six - Personality's Role in Motivation

  • Identifying youe personality type
  • Identifying others' personality type
  • Motivators by personality type

Module Seven - Setting Goals

  • Goals and motivation
  • Setting SMART goals
  • Evaluating and adapting

Module Eight - A Personal Toolbox

  • Building your own motivational plan
  • Encouraging growth and development
  • Getting others to see the glass half-full

Module Nine - Motivation on the Job

  • The key factors
  • Creating a motivational organisation
  • Creating a motivational job

Module Ten - Addressing Specific Morale Issues

  • Dealing with individual morale problems
  • Addressing team morale
  • What to do when the whole company is de-motivated

Module Eleven - Keeping yourself Motivated

  • Identifying personal motivators
  • Maximising your motivators
  • Evaluating and Adapting

Module Twelve - Wrapping Up

Course 5 - Certificate In Office Politics for Managers Online Course

Module One - Getting Started

Module Two - New Hires

  • Company core values
  • Building relationships
  • Encourage respect
  • Setting ground rules

Module Three - It's About Interacting and Influencing

  • Dealing with different personalities
  • Build a culture of collaboration
  • Be nice to everyone (not just those who can help you)
  • Be a team player

Module Four - Dealing with Rumors, Gossip and Half-Truths

  • It's effects on morale
  • Reinforce the truth with facts
  • Do not participate
  • Deal with it swiftly

Module Five - Office Personalities (Part 1)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned / Nancy

Module Six - Office Personalities (Part 2)

  • Information keeper
  • Know-it-all
  • The apple-polisher
  • Nosey neighbour

Module Seven - Getting Support for your Projects

  • Gain trust through honesty
  • Be assertive
  • Blow your own horn
  • Make allies

Module Eight - Conflict Resolution

  • The importance of forgiveness
  • Neutralizing emotions
  • The benefits of a resolution
  • The agreement frame

Module Nine - Ethics

  • Benefits of an ethical environment
  • Lead by example
  • Ensuring ethical behavior
  • Addressing unethical behavior

Module Ten - You Are Not an Island

  • Never burn a bridge
  • Take the high road
  • Trust is a two-way street
  • Don't hide in your office

Module Eleven - Social Events Outside of Work

  • How to decline politely
  • Rules when attending
  • Meeting new people
  • Conversation dos and don'ts

Module Twelve - Wrapping Up

Course 6 - Certificate In Middle Management Online Course

Module One - Getting Started

Module Two - Introduction to Management

  • What is management?
  • What do managers do?
  • What does it take to be a manager?
  • Why does management matter?

Module Three - Ethics and Social Responsibility

  • What is ethical workplace behavior?
  • What is unethical workplace behavior?
  • How to make ethical decisions
  • What is social responsibility?

Module Four - Managing Information

  • Why information matters
  • Strategic importance of information
  • Characteristics and costs of useful information
  • Getting and sharing information

Module Five - Decision-Making

  • What is rational decision-making?
  • Steps to rational decision-making
  • Limits to rational decision-making
  • Improving decision-making

Module Six - Control

  • Basics of control
  • The control process
  • Is control necesary or possible?
  • How and what to control
  • Control methods

Module Seven - Organisational Strategy

  • Basics of organisational strategy
  • Sustainable competitive advantage
  • Strategy-making process
  • Corporate, industry, firm level strategies

Module Eight - Innovation and Change

  • Organisational innovation
  • Why innovation matters
  • Managing innovation
  • Organisational change
  • Why change occurs and why it matters
  • Managing change

Module Nine - Organisational Structures and Process

  • Departmentalisation
  • Organisational authority
  • Job design
  • Designing organisational process

Module Ten - Managing Teams

  • The good and the bad of using teams
  • Kinds of teams
  • Work team characteristics
  • Enhancing work team effectiveness
  • Steps

Module Eleven - Motivation and Leadership

  • Basics of motivation
  • Equity theory
  • Expectancy theory
  • What is leadership?
  • Situational leadership
  • Strategic leadership

Module Twelve - Wrapping Up

Course 7 - Certificate In Conflict Resolution Online Course

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 8 - Certificate In Delivering Constructive Criticism Online Course

Module One - Getting Started

Module Two - When Should Feedback Occur?

  • Repeated events or behavior
  • Breaches in Company policy
  • When informal feedback has not worked
  • Immediately after the occurrence

Module Three - Preparing and Planning

  • Gather facts on the issue
  • Practice your tone
  • Create an action plan
  • Keep written records

Module Four - Choosing a Time and Place

  • Check the ego at the door
  • Criticize in private, praise in public
  • It has to be face to face
  • Create a safe atmosphere

Module Five - During the session (Part 1)

  • The feedback sandwich
  • Monitor body language
  • Check for understanding
  • Practice active listening

Module Six - During the Session (Part 2)

  • Set goals
  • Be collaborative
  • Ask for a self-assessment
  • Always keep emotions in check

Module Seven - Setting Goals

  • SMART goals
  • The Three P's
  • Ask for their input
  • Be as specific as possible

Module Eight - Diffusing Anger or Negative Emotions

  • Choose the correct words
  • Stay on topic
  • Empathize
  • Try to avoid "You messages"

Module Nine - What Not to Do

  • Attacking or blaming
  • Not giving them a chance to speak
  • Talking down
  • Becoming emotional

Module Ten - After the Session (Part 1)

  • Set up a follow-up meeting
  • Make yourself available
  • Be very specific with the instuctions
  • Provide support and resources

Module Eleven - After the Session (Part 2)

  • Focus on the future
  • Measuring results
  • Was the action plan followed?
  • If improvement is not seen, then what?

Module Twelve - Wrapping Up

Course 9 - Certificate In Goal Setting & Getting Things Done Online Course

Module One - Getting Started

Module Two - Overcoming Procrastination (Part 1)

  • Eat that frog
  • Just do it
  • The 15 minute rule
  • Chop it up

Module Three - Overcoming Procrastination (Part 2)

  • Remove distractions
  • Start small and build
  • Reward yourself
  • Set realistic deadlines

Module Four - Four P's of Goal Setting

  • They need to be positive
  • They need to be personal
  • They need to be possible
  • They need to be prioritised

Module Five - Improving Motivation

  • Remember peak moments
  • Write down your goals
  • Use gamification
  • Track your progress

Module Six - Wise Time Management

  • Urgent/important matrix
  • The 80/20 rule
  • Utilise a calendar
  • Create a ritual

Module Seven - Tips for Completing Tasks

  • One minute rule
  • Five minute rule
  • Break up large tasks
  • Utilise technology

Module Eight - Increase your Productivity

  • Repeat what works
  • Get faster
  • Remove "should" from your dictionary
  • Build on your successes

Module Nine - "To Do"List Characteristics

  • Focus on the important
  • Chunk, Block, Tackle
  • Make it a habit
  • Plan ahead

Module Ten - Smart Goals

  • Specific
  • Measurable
  • Attainable
  • Realistic
  • Timely

Module Eleven - Mistakes will Happen

  • Accept it
  • Bouncing back
  • Adapt and learn from them
  • If needed, ask for help

Module Twelve - Wrapping Up

Course 10 - Certificate In Leadership and Influence Online Course

Section One: Getting Started

Section Two: How Leadership Evolved

  • What is Leadership
  • Leadership Characteristics
  • Leadership Principles
  • Leadership through the ages
  • The Great Man
  • The Trait Theory
  • Transformational Leadership

Section Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Section Four: A Personal Evaluation

  • Kouzes and Posner
  • A Personal Inventory
  • Create an Action Plan

Section Five: Modeling the Way

  • Inspirational Role Model
  • Influencing Others’ Perspectives

Section Six: Inspiring a Shared Vision

  • Choose Your Vision
  • Communicate Your Vision
  • Identifying the Benefit for Others

Section Seven: Challenging the Process

  • Your Inner Innovator
  • Room for Improvement
  • Lobbying for Change

Section Eight: Enabling Others to Act

  • Encouraging Growth
  • Creating Mutual Respect
  • The Importance of Trust

Section Nine: Encouraging the Heart

  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Section Ten: Influencing Skills

  • The Art of Persuasion
  • The Principles of Influence

Section Eleven: Setting Goals

  • Create SMART Goals
  • Long-Term Plans
  • Creating a Support System

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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5 star
47%
4 star
31%
3 star
16%
2 star
5%
1 star
2%

19 October 2019 03:34:22 AM

Great Learning

17 October 2019 01:08:10 AM

I am very happy to have done this course. very helpful information. Looking forward to the next course .

Tony Ashek

15 October 2019 03:53:09 PM

Lite and Easy

9 October 2019 08:49:39 PM

It has helped me overcome procrastination and helped me get tasks done efficiently.

9 October 2019 01:40:08 PM

Excellent, Need I say any more.

7 October 2019 05:41:31 PM

7 October 2019 05:29:11 PM

5 October 2019 07:54:10 PM

I enjoyed this course, it is always good to look back and re-visit what was once learned and see where you can improve. Easy to follow and to the point.

3 October 2019 08:16:25 PM

awesome

3 October 2019 12:12:40 PM

great

2 October 2019 12:37:34 PM

great work

30 September 2019 06:45:46 PM

This course gives fantastic information about overcoming procrastination, setting goals,getting organized and staying motivated! I reccomend this course to anyone wanting to improve themselves and their work.

27 September 2019 10:58:39 AM

Truly inspiring, it was very refreshing to take such a course! Taught me very enlightening lessons I can apply to my everyday life and also teach others easily!

26 September 2019 09:25:57 PM

Each mini Course is more interesting than the previous one!! This one I will definitely put in practice!

26 September 2019 02:29:57 PM

GREAT COURSE

24 September 2019 10:18:53 AM

THIS CLASS HAS MANY GOOD CONFLICT RESOLUTION IDEAS

23 September 2019 10:24:10 AM

The course was enjoyable and refreshed my position as a Manager / Supervisor.

17 September 2019 08:25:48 PM

I found this section of the course to be very useful as a continue it to study, this section gave me more of an understanding in goal setting and getting things done at work and at home through the various different strategies and acronyms used throughout the course and the detailed information presented to.

15 September 2019 05:46:33 PM

I enjoyed completing this.

13 September 2019 05:22:32 PM

very useful information and fact that can guide me to achieve my goal

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The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 020MMGT10CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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