Ultimate Digital Citizenship Online Bundle, 10 Certificate Courses

Make Your Mark In The Digital World

Ultimate Digital Citizenship Online Bundle, 10 Certificate Courses

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Get Digital Citizenship, Social Media in the Workplace, Media and Public Relations, Personal Branding, Cyber Security, Internet Marketing Fundamentals, Business Etiquette, Interpersonal Skills, Communication Strategies, and Negotiation Skills in this Bundle

1. Digital Citizenship: Learn How to use Technology Appropriately

The Internet has changed the way that people connect, communicate, and conduct business. The digital age has provided many benefits, but it does have a downside.

Given the sheer volume of digital information that we send and receive each day, it is important to learn basic citizenship skills. These skills will help prevent missteps and keep your digital relationships running smoothly.

At the end of this Digital Citizenship Online Short Course, you should be able to:

  • Define digital citizenship.
  • Use technology appropriately.
  • Use social networking to create your brand.
  • Protect your reputation online.
  • Practice safe use of technology.
  • Understand digital etiquette.

2. Social Media in the Workplace: Develop Workplace Social Media Strategies and Policy

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.

To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees feel free to network while staying focused at work.  Our Social Media in the Workplace Online Course will help you get there.

By the end of the Social Media in the Workplace Online Course, you will be able to:

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a socila media policy
  • Keeping your social media secure
  • Establishing rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media

3. Media and Public Relations: Learn the Skills to Master Media & Public Relations

In this course, you will get knowledge you need to manage effectively your image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities.

Networking and public relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. This course is designed to give you practical teaching and hands-on tools that will get you networking once you complete this course.

By the end of this course, you will be able to:

  • Network for success
  • Manage "Meet and Greet" opportunities
  • Dress for success
  • Write effectively
  • Set goals
  • Manage media relations
  • Plan issue and crisis communication
  • Use social media
  • Deliver effective employee communication

4. Personal Branding: Manage Your Personal Brand To Help You Achieve Your Goals

In the information age, personal branding is necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company becoming public. Taking control of your public image is no longer an option. Identifying and using the tools that affect personal branding correctly will ensure that the public sees the image that you want them to see. A positive brand is necessary for success.

Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in your personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed.

With our Personal Branding Online Short Course, you will be able to share your vision and passions with others in your company. Utilize this knowledge through Social Media to define and influence how others see you. You are your brand so protect it. Live it.

At the end of this Personal Branding Online Short Course, you should be able to:

  • Define your image.
  • Control your image.
  • Understand how to sharpen your brand.
  • Use social media appropriately.
  • Manage your brand in a crisis.
  • Develop a professional appearance.

5. Cyber Security: Discover the Fundamentals of Cybersecurity!

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.

With our “Cybersecurity” course, you will discover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected.

By the end of this Certificate In Cyber Security Online Course, you will be able to:

  • Understand different types of malware and security breaches
  • Know the types of cyberattacks to look out for
  • Develop effective prevention methods

6. Internet Marketing Fundamentals: Gain the Skills required to Market Your Business Online

Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer's dream come true, especially with Social Media, as you have a low cost marketing tool that can reach a large audience.

Internet Marketing Fundamentals will provide you with a great set of skills to market your business online. Content is the king of Internet marketing, and your will need to know how to utilize your great content. If you want your business to grow then you need to understand Internet Marketing Fundamentals.

By the end of this Internet Marketing Fundamentals course, you will be able to:

  • Know how to conduct market research
  • Develop a workable internet marketing campaign
  • Recognise your target market
  • Understand your brand
  • Grasp SEO and website characteristics
  • Find and capture leads

7. Business Etiquette: Look and Sound Your Best in Any Situation

Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)

Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.

At the end of this Business Etiquette Online Short Course, you should be able to:

  • Identify what business etiquette is and why it’s important.
  • Network with confidence.
  • Present themselves professionally.
  • Understand the importance of dress codes and what they mean.
  • Understand how to use a business card effectively.
  • Remember names easily.
  • How to conduct themselves at a business lunch.
  • Understand basic guidelines regarding, grammar standards in all written communication.
  • Understand telephone etiquette.
  • Understand the benefits of international etiquette

8. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

9. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

10. Negotiation Skill: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Digital Citizenship 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Digital Citizenship

Module One: Getting Started  

  • Course Objectives 

Module Two: What Is Digital Citizenship? 

  • What Is Digital Citizenship? 
  • Engaging with Others 
  • It’s a Moving Target 
  • Belonging to a Community 
  • Case Study 

Module Three: Being a Good Citizen  

  • Build It Up  
  • Real World Influences 
  • Use Technology Appropriately 
  • The Golden Rule  
  • Case Study 

Module Four: Best Practices for Sharing 

  • Digital Footprints 
  • Personal and Work Lives 
  • Stop and Think Before You Post 
  • Do Not Overshare  
  • Case Study 

Module Five: Networking and Personal Branding (I) 

  • Personal Branding 
  • Be Yourself 
  • Social Networking 
  • If You Share It, Expect Everyone to See It 
  • Case Study 

Module Six: Networking and Personal Branding (II) 

  • Introduce Colleagues 
  • Volunteer to Help Others 
  • Blog 
  • Guard Your Reputation  
  • Case Study 

Module Seven: Digital Security and Safety (I) 

  • Don’t Trust Anyone You Don’t      Know   
  • Enable 2-Step Verification Processes 
  • Public Wi-Fi
  • Public Computers 
  • Case Study 

Module Eight: Digital Security and Safety (II) 

  • Email and Attachments 
  • Password Rules 
  • Back Up Your Files 
  • Update Your Software  
  • Case Study   

Module Nine: Dealing with the Dark side  

  • See It, Report It 
  • Bullying and Harassment 
  • Trolling 
  • Shared Something You Shouldn’t Have? 
  • Case Study 

Module Ten: Digital Etiquette (I) 

  • Respect and Tone  
  • Speak Up, Not Out 
  • Topics to Avoid  
  • Keep Private Messages Private  
  • Case Study 

Module Eleven: Digital Etiquette (II) 

  • Educate Yourself 
  • Information Processing 
  • Internet Boldness 
  • Permission to Share  
  • Case Study 

Module Twelve: Wrapping Up

Course 2 - Social Media in the Workplace

Module One - Getting Started

Module Two - Who is Social Media?

  • Online communities
  • User created content
  • Information sharing
  • Communication tools

Module Three - Defining your Social Media Policy (Part 1)

  • It should be a living document
  • Choosing an information officer
  • What can and cannot be shared
  • Legal and ethic specifications

Module Four - Defining your Social Media Policy (Part 2)

  • New hire orientation
  • Let common sense guide you
  • Nothing offensive
  • Rules on soliciting and personal posts

Module Five - Creating a Living Document

  • What is a living document?
  • How often is it revised?
  • Who will be in charge?
  • Change management

Module Six - Keeping an Eye on Security

  • Password rules
  • Needs constant monitoring
  • Keeping information confidential
  • Protecting intellectual property

Module Seven - Rules to Follow when Positing (Part 1)

  • Always show respect
  • Stop and think before you post
  • Always be honest
  • Never discredit or talk ill of competitors

Module Eight - Rules to Follow when Posting (Part 2)

  • Be transparent
  • Act like you would in real life
  • Grammar and spelling still counts
  • Never post when you are angry

Module Nine - Benefits of Social Media

  • From audience to author
  • Builds customer loyalty
  • Speed and flexibility in communication
  • Two way communications

Module Ten - The Pitfalls of Social Media

  • Bullying
  • Group think
  • Trolling
  • Remember, it is out there forever

Module Eleven - Listen to Your Customers

  • They provide great feedback
  • It makes them happy
  • Improves your brand
  • Improves product development

Module Twelve - Wrapping Up

Course 3 - Media and Public Relations

Module One - Getting Started

Module Two - Networking for Success (Part 1)

  • Creating an effective introduction
  • Making a great first impression

Module Three  - Networking for Success (Part 2)

  • Minimising nervousness
  • Using business cards effectively
  • Remembering names

Module Four - The Meet and Greet

  • The three-step process
  • The four levels of conversation

Module Five - Dressing for Success

  • The meaning of colours
  • Interpreting common dress codes
  • Deciding what to wear

Module Six - Writing

  • Busniess letters
  • Writing proposals
  • Reports
  • Executive summaries

Module Seven - Setting Goals

  • Understanding goals
  • SMART goals
  • Helping others with goal setting

Module Eight - Media Relations

  • Television
  • Print
  • Web presence, blogs and the internet

Module Nine - Issues and Crisis Communication Planning

  • Gauging the impending crisis level
  • Providing feedback and insights
  • How information will be distributed
  • Tracking the overall effect

Module Ten - Social Media (The PR Toolkit)

  • Blogs
  • Wikis
  • Podcasts
  • Social bookmarks
  • RSS feeds

Module Eleven - Employee Communications

  • Verbal communication
  • Non-verbal communication skills (Body language)
  • Email etiquette
  • Negotiation skills
  • Making an impact

Module Twelve - Wrapping Up

Course 4 - Personal Branding

Module One: Getting Started

Module Two: Defining Yourself (I)

  • Lesson One: If you Don't, they will
  • Lesson Two: Brand Mantra
  • Lesson Three: Be Real
  • Lesson Four: SWOT Analysis
  • Lesson Five: Case Study

Module Three: Defining  Yourself (II)

  • Lesson One: Pillars
  • Lesson Two: Passions
  • Lesson Three: Define Your Strengths
  • Lesson Four: The Three C's
  • Lesson Five: Case Study

Module Four: Controlling and Developing Your Image

  • Lesson One: Clear and Defined
  • Lesson Two: Consistent Image
  • Lesson Three: It Takes a Commitment
  • Lesson Four: Live it Every Day
  • Lesson Five: Case Study

Module Five: Personal and Professional Influences

  • Lesson One: Corporate and Personal Integration
  • Lesson Two: They Will Influence Each Other
  • Lesson Three: Be a Professional
  • Lesson Four: Build Rapport
  • Lesson Five: Case Study

Module Six: Sharpening Your Brand

  • Lesson One: Blogging
  • Lesson Two: Authenticity is Key
  • Lesson Three: Transparency
  • Lesson Four: Networking
  • Lesson Five: Case Study

Module Seven: Appearance Matters

  • Lesson One: First Impressions
  • Lesson Two: Rise Out of the Crowd
  • Lesson Three: True Reflection
  • Lesson Four: Dress for Success
  • Lesson Five: Case Study

Module Eight: Social Media (I)

  • Lesson One: Needs constant Monitoring
  • Lesson Two: Security
  • Lesson Three: Have an Objective
  • Lesson Four: Promote
  • Lesson Five: Case Study

Module Nine: Social Media Part (II)

  • Lesson One: It's a Tool
  • Lesson Two: Content is King
  • Lesson Three: Have a Gimmick
  • Lesson Four: Don't Ignore any Mentions
  • Lesson Five: Case Study

Module Ten: Brand Management During a Crisis

  • Lesson One: Caught in a Bad Spot
  • Lesson Two: Never Burn a Bridge
  • Lesson Three: Information
  • Lesson Four: Monitor and Respond
  • Lesson Five: Case Study

Module Eleven: Branding Personality Traits

  • Lesson One: Identify Your Unique Values
  • Lesson Two: Be Bold
  • Lesson Three: Think Outside the Box
  • Lesson Four: Fail. Learn. Repeat
  • Lesson Five: Case Study

Module Twelve : Wrapping Up

Course 5 - Cyber Security

Module One: Getting Started

  • Module Two: Cyber security Fundamentals 
  • What is Cyberspace? 
  • What is Cyber security ?
  • Why is Cyber security Important? 
  • What is a Hacker? 

Module Three: Types of Malware

  • Worms 
  • Viruses 
  • Spyware 
  • Trojans

Module Four: Cyber Security Breaches

  • Phishing 
  • Identity Theft 
  • Harassment 
  • Cyberstalking

Module Five: Types of Cyber Attacks

  • Password Attacks 
  • Denial of Service Attacks 
  • Passive Attack 
  • Penetration Testing

Module Six: Prevention Tips

  • Craft a Strong Password 
  • Two-Step Verification 
  • Download Attachments with Care 
  • Question Legitimacy of Websites

Module Seven: Mobile Protection

  • No Credit Card Numbers 
  • Place Lock on Phone 
  • Don’t Save Passwords 
  • No Personalized Contacts Listed

Module Eight: Social Network Security

  • Don’t Reveal Location 
  • Keep Birthdate Hidden 
  • Have Private Profile 
  • Don’t Link Accounts

Module Nine: Prevention Software

  • Firewalls 
  • Virtual Private Networks 
  • Anti-Virus & Anti-Spyware 
  • Routine Updates

Module Ten: Critical Cyber Threats

  • Critical Cyber Threats 
  • Cyber terrorism 
  • Cyberwarfare 
  • Cyberespionage

Module Eleven: Defense Against Hackers

  • Cryptography 
  • Digital Forensics 
  • Intrusion Detection 
  • Legal Recourse

Module Twelve: Wrapping Up

Course 6 - Internet Marketing Fundamentals

Module One - Getting Started

Module Two - SWOT Analysis in Marketing

  • Strength
  • Weaknesses
  • Opportunities
  • Threats

Module Three - Marketing Research

  • Consume all media
  • Find the right price
  • Product development and improvement
  • Identify your target audience

Module Four - Real Time Marketing

  • Dynamic Content
  • Engagement builds followers
  • Constant readiness
  • The time, the place, the media

Module Five - Brand Management

  • Every interaction counts
  • Consistent through all media
  • Unique qualities
  • Needs to be actively managed

Module Six - Social Media (Part 1)

  • You are building a community
  • A personal touch
  • Brand champions
  • Make it easy to share

Module Seven - Social Media (Part 2)

  • Content is King
  • Blog and interact
  • Webinars
  • Constant monitoring

Module Eight - SEO Basics

  • Relevant and original content
  • Keywords
  • Value proposition
  • Linking

Module Nine - Website Characteristics

  • SEO Optimisation
  • Landing page
  • Analytics
  • Mobile and tablet friendly

Module Ten - Capturing Leads

  • Lead management and generation
  • Give something away
  • Quality vs Quantity
  • Capture repeat customers

Module Eleven - Campaign Characteristics

  • Tailored for your audience
  • Use powerful words
  • The 4 W's of a campaign
  • Monitor and tweak

Module Twelve - Wrapping Up

Course 7 - Business Etiquette

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Course 8 - Interpersonal Skills

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 9 - Communication Strategies

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 10 - Negotiation Skills

Module One - Getting Started

Module Two - Understanding Negotiation

  • Types of negotiations
  • The three phases
  • Skills for successful negotiation

Module Three - Getting Prepared

  • Establishing your WATNA and BATNA
  • Identifying your WAP
  • Identifying your ZOPA
  • Personal preparation

Module Four - Laying the Groundwork

  • Setting the time and place
  • Establishing common ground
  • Creating a negotiation framework
  • The negotiation process

Module Five - Phase One - Exchanging Information

  • Getting off on the right foot
  • What to share
  • What to keep to yourself

Module Six - Phase Two - Bargaining

  • What to expect
  • Techniques to try
  • How to break an impasse

Module Seven - About Mutual Gain

  • Three ways to see your options
  • About mutual gain
  • Creating a mutual gain solution
  • What do I want?
  • What do they want?
  • What do we want?

Module Eight - Phase Three - Closing

  • Reaching consensus
  • Building an agreement
  • Setting the terms of the agreement

Module Nine - Dealing with Difficult Issues

  • Being prepared for environmental tactics
  • Dealing with personal attacks
  • Controlling your emotions
  • Deciding when it's time to walk away

Module Ten - Negotiating Outside the Boardroom

  • Adapting the process for smaller negotiations
  • Negotiating via telephone
  • Negotiating via email

Module Eleven - Negotiating on Behalf of Someone Else

  • Choosing the negotiating team
  • Covering all the bases
  • Dealing with tough questions

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Digital Citizenship, Social Media in the Workplace, Media and Public Relations, Personal Branding, Cyber Security, Internet Marketing Fundamentals, Business Etiquette, Interpersonal Skills, Communication Strategies, and Negotiation Skills in this Bundle

1. Digital Citizenship: Learn How to use Technology Appropriately

The Internet has changed the way that people connect, communicate, and conduct business. The digital age has provided many benefits, but it does have a downside.

Given the sheer volume of digital information that we send and receive each day, it is important to learn basic citizenship skills. These skills will help prevent missteps and keep your digital relationships running smoothly.

At the end of this Digital Citizenship Online Short Course, you should be able to:

  • Define digital citizenship.
  • Use technology appropriately.
  • Use social networking to create your brand.
  • Protect your reputation online.
  • Practice safe use of technology.
  • Understand digital etiquette.

2. Social Media in the Workplace: Develop Workplace Social Media Strategies and Policy

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.

To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees feel free to network while staying focused at work.  Our Social Media in the Workplace Online Course will help you get there.

By the end of the Social Media in the Workplace Online Course, you will be able to:

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a socila media policy
  • Keeping your social media secure
  • Establishing rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media

3. Media and Public Relations: Learn the Skills to Master Media & Public Relations

In this course, you will get knowledge you need to manage effectively your image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities.

Networking and public relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. This course is designed to give you practical teaching and hands-on tools that will get you networking once you complete this course.

By the end of this course, you will be able to:

  • Network for success
  • Manage "Meet and Greet" opportunities
  • Dress for success
  • Write effectively
  • Set goals
  • Manage media relations
  • Plan issue and crisis communication
  • Use social media
  • Deliver effective employee communication

4. Personal Branding: Manage Your Personal Brand To Help You Achieve Your Goals

In the information age, personal branding is necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company becoming public. Taking control of your public image is no longer an option. Identifying and using the tools that affect personal branding correctly will ensure that the public sees the image that you want them to see. A positive brand is necessary for success.

Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in your personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed.

With our Personal Branding Online Short Course, you will be able to share your vision and passions with others in your company. Utilize this knowledge through Social Media to define and influence how others see you. You are your brand so protect it. Live it.

At the end of this Personal Branding Online Short Course, you should be able to:

  • Define your image.
  • Control your image.
  • Understand how to sharpen your brand.
  • Use social media appropriately.
  • Manage your brand in a crisis.
  • Develop a professional appearance.

5. Cyber Security: Discover the Fundamentals of Cybersecurity!

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.

With our “Cybersecurity” course, you will discover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected.

By the end of this Certificate In Cyber Security Online Course, you will be able to:

  • Understand different types of malware and security breaches
  • Know the types of cyberattacks to look out for
  • Develop effective prevention methods

6. Internet Marketing Fundamentals: Gain the Skills required to Market Your Business Online

Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer's dream come true, especially with Social Media, as you have a low cost marketing tool that can reach a large audience.

Internet Marketing Fundamentals will provide you with a great set of skills to market your business online. Content is the king of Internet marketing, and your will need to know how to utilize your great content. If you want your business to grow then you need to understand Internet Marketing Fundamentals.

By the end of this Internet Marketing Fundamentals course, you will be able to:

  • Know how to conduct market research
  • Develop a workable internet marketing campaign
  • Recognise your target market
  • Understand your brand
  • Grasp SEO and website characteristics
  • Find and capture leads

7. Business Etiquette: Look and Sound Your Best in Any Situation

Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)

Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.

At the end of this Business Etiquette Online Short Course, you should be able to:

  • Identify what business etiquette is and why it’s important.
  • Network with confidence.
  • Present themselves professionally.
  • Understand the importance of dress codes and what they mean.
  • Understand how to use a business card effectively.
  • Remember names easily.
  • How to conduct themselves at a business lunch.
  • Understand basic guidelines regarding, grammar standards in all written communication.
  • Understand telephone etiquette.
  • Understand the benefits of international etiquette

8. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

9. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

10. Negotiation Skill: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

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The Ultimate Digital Citizenship 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Digital Citizenship

Module One: Getting Started  

  • Course Objectives 

Module Two: What Is Digital Citizenship? 

  • What Is Digital Citizenship? 
  • Engaging with Others 
  • It’s a Moving Target 
  • Belonging to a Community 
  • Case Study 

Module Three: Being a Good Citizen  

  • Build It Up  
  • Real World Influences 
  • Use Technology Appropriately 
  • The Golden Rule  
  • Case Study 

Module Four: Best Practices for Sharing 

  • Digital Footprints 
  • Personal and Work Lives 
  • Stop and Think Before You Post 
  • Do Not Overshare  
  • Case Study 

Module Five: Networking and Personal Branding (I) 

  • Personal Branding 
  • Be Yourself 
  • Social Networking 
  • If You Share It, Expect Everyone to See It 
  • Case Study 

Module Six: Networking and Personal Branding (II) 

  • Introduce Colleagues 
  • Volunteer to Help Others 
  • Blog 
  • Guard Your Reputation  
  • Case Study 

Module Seven: Digital Security and Safety (I) 

  • Don’t Trust Anyone You Don’t      Know   
  • Enable 2-Step Verification Processes 
  • Public Wi-Fi
  • Public Computers 
  • Case Study 

Module Eight: Digital Security and Safety (II) 

  • Email and Attachments 
  • Password Rules 
  • Back Up Your Files 
  • Update Your Software  
  • Case Study   

Module Nine: Dealing with the Dark side  

  • See It, Report It 
  • Bullying and Harassment 
  • Trolling 
  • Shared Something You Shouldn’t Have? 
  • Case Study 

Module Ten: Digital Etiquette (I) 

  • Respect and Tone  
  • Speak Up, Not Out 
  • Topics to Avoid  
  • Keep Private Messages Private  
  • Case Study 

Module Eleven: Digital Etiquette (II) 

  • Educate Yourself 
  • Information Processing 
  • Internet Boldness 
  • Permission to Share  
  • Case Study 

Module Twelve: Wrapping Up

Course 2 - Social Media in the Workplace

Module One - Getting Started

Module Two - Who is Social Media?

  • Online communities
  • User created content
  • Information sharing
  • Communication tools

Module Three - Defining your Social Media Policy (Part 1)

  • It should be a living document
  • Choosing an information officer
  • What can and cannot be shared
  • Legal and ethic specifications

Module Four - Defining your Social Media Policy (Part 2)

  • New hire orientation
  • Let common sense guide you
  • Nothing offensive
  • Rules on soliciting and personal posts

Module Five - Creating a Living Document

  • What is a living document?
  • How often is it revised?
  • Who will be in charge?
  • Change management

Module Six - Keeping an Eye on Security

  • Password rules
  • Needs constant monitoring
  • Keeping information confidential
  • Protecting intellectual property

Module Seven - Rules to Follow when Positing (Part 1)

  • Always show respect
  • Stop and think before you post
  • Always be honest
  • Never discredit or talk ill of competitors

Module Eight - Rules to Follow when Posting (Part 2)

  • Be transparent
  • Act like you would in real life
  • Grammar and spelling still counts
  • Never post when you are angry

Module Nine - Benefits of Social Media

  • From audience to author
  • Builds customer loyalty
  • Speed and flexibility in communication
  • Two way communications

Module Ten - The Pitfalls of Social Media

  • Bullying
  • Group think
  • Trolling
  • Remember, it is out there forever

Module Eleven - Listen to Your Customers

  • They provide great feedback
  • It makes them happy
  • Improves your brand
  • Improves product development

Module Twelve - Wrapping Up

Course 3 - Media and Public Relations

Module One - Getting Started

Module Two - Networking for Success (Part 1)

  • Creating an effective introduction
  • Making a great first impression

Module Three  - Networking for Success (Part 2)

  • Minimising nervousness
  • Using business cards effectively
  • Remembering names

Module Four - The Meet and Greet

  • The three-step process
  • The four levels of conversation

Module Five - Dressing for Success

  • The meaning of colours
  • Interpreting common dress codes
  • Deciding what to wear

Module Six - Writing

  • Busniess letters
  • Writing proposals
  • Reports
  • Executive summaries

Module Seven - Setting Goals

  • Understanding goals
  • SMART goals
  • Helping others with goal setting

Module Eight - Media Relations

  • Television
  • Print
  • Web presence, blogs and the internet

Module Nine - Issues and Crisis Communication Planning

  • Gauging the impending crisis level
  • Providing feedback and insights
  • How information will be distributed
  • Tracking the overall effect

Module Ten - Social Media (The PR Toolkit)

  • Blogs
  • Wikis
  • Podcasts
  • Social bookmarks
  • RSS feeds

Module Eleven - Employee Communications

  • Verbal communication
  • Non-verbal communication skills (Body language)
  • Email etiquette
  • Negotiation skills
  • Making an impact

Module Twelve - Wrapping Up

Course 4 - Personal Branding

Module One: Getting Started

Module Two: Defining Yourself (I)

  • Lesson One: If you Don't, they will
  • Lesson Two: Brand Mantra
  • Lesson Three: Be Real
  • Lesson Four: SWOT Analysis
  • Lesson Five: Case Study

Module Three: Defining  Yourself (II)

  • Lesson One: Pillars
  • Lesson Two: Passions
  • Lesson Three: Define Your Strengths
  • Lesson Four: The Three C's
  • Lesson Five: Case Study

Module Four: Controlling and Developing Your Image

  • Lesson One: Clear and Defined
  • Lesson Two: Consistent Image
  • Lesson Three: It Takes a Commitment
  • Lesson Four: Live it Every Day
  • Lesson Five: Case Study

Module Five: Personal and Professional Influences

  • Lesson One: Corporate and Personal Integration
  • Lesson Two: They Will Influence Each Other
  • Lesson Three: Be a Professional
  • Lesson Four: Build Rapport
  • Lesson Five: Case Study

Module Six: Sharpening Your Brand

  • Lesson One: Blogging
  • Lesson Two: Authenticity is Key
  • Lesson Three: Transparency
  • Lesson Four: Networking
  • Lesson Five: Case Study

Module Seven: Appearance Matters

  • Lesson One: First Impressions
  • Lesson Two: Rise Out of the Crowd
  • Lesson Three: True Reflection
  • Lesson Four: Dress for Success
  • Lesson Five: Case Study

Module Eight: Social Media (I)

  • Lesson One: Needs constant Monitoring
  • Lesson Two: Security
  • Lesson Three: Have an Objective
  • Lesson Four: Promote
  • Lesson Five: Case Study

Module Nine: Social Media Part (II)

  • Lesson One: It's a Tool
  • Lesson Two: Content is King
  • Lesson Three: Have a Gimmick
  • Lesson Four: Don't Ignore any Mentions
  • Lesson Five: Case Study

Module Ten: Brand Management During a Crisis

  • Lesson One: Caught in a Bad Spot
  • Lesson Two: Never Burn a Bridge
  • Lesson Three: Information
  • Lesson Four: Monitor and Respond
  • Lesson Five: Case Study

Module Eleven: Branding Personality Traits

  • Lesson One: Identify Your Unique Values
  • Lesson Two: Be Bold
  • Lesson Three: Think Outside the Box
  • Lesson Four: Fail. Learn. Repeat
  • Lesson Five: Case Study

Module Twelve : Wrapping Up

Course 5 - Cyber Security

Module One: Getting Started

  • Module Two: Cyber security Fundamentals 
  • What is Cyberspace? 
  • What is Cyber security ?
  • Why is Cyber security Important? 
  • What is a Hacker? 

Module Three: Types of Malware

  • Worms 
  • Viruses 
  • Spyware 
  • Trojans

Module Four: Cyber Security Breaches

  • Phishing 
  • Identity Theft 
  • Harassment 
  • Cyberstalking

Module Five: Types of Cyber Attacks

  • Password Attacks 
  • Denial of Service Attacks 
  • Passive Attack 
  • Penetration Testing

Module Six: Prevention Tips

  • Craft a Strong Password 
  • Two-Step Verification 
  • Download Attachments with Care 
  • Question Legitimacy of Websites

Module Seven: Mobile Protection

  • No Credit Card Numbers 
  • Place Lock on Phone 
  • Don’t Save Passwords 
  • No Personalized Contacts Listed

Module Eight: Social Network Security

  • Don’t Reveal Location 
  • Keep Birthdate Hidden 
  • Have Private Profile 
  • Don’t Link Accounts

Module Nine: Prevention Software

  • Firewalls 
  • Virtual Private Networks 
  • Anti-Virus & Anti-Spyware 
  • Routine Updates

Module Ten: Critical Cyber Threats

  • Critical Cyber Threats 
  • Cyber terrorism 
  • Cyberwarfare 
  • Cyberespionage

Module Eleven: Defense Against Hackers

  • Cryptography 
  • Digital Forensics 
  • Intrusion Detection 
  • Legal Recourse

Module Twelve: Wrapping Up

Course 6 - Internet Marketing Fundamentals

Module One - Getting Started

Module Two - SWOT Analysis in Marketing

  • Strength
  • Weaknesses
  • Opportunities
  • Threats

Module Three - Marketing Research

  • Consume all media
  • Find the right price
  • Product development and improvement
  • Identify your target audience

Module Four - Real Time Marketing

  • Dynamic Content
  • Engagement builds followers
  • Constant readiness
  • The time, the place, the media

Module Five - Brand Management

  • Every interaction counts
  • Consistent through all media
  • Unique qualities
  • Needs to be actively managed

Module Six - Social Media (Part 1)

  • You are building a community
  • A personal touch
  • Brand champions
  • Make it easy to share

Module Seven - Social Media (Part 2)

  • Content is King
  • Blog and interact
  • Webinars
  • Constant monitoring

Module Eight - SEO Basics

  • Relevant and original content
  • Keywords
  • Value proposition
  • Linking

Module Nine - Website Characteristics

  • SEO Optimisation
  • Landing page
  • Analytics
  • Mobile and tablet friendly

Module Ten - Capturing Leads

  • Lead management and generation
  • Give something away
  • Quality vs Quantity
  • Capture repeat customers

Module Eleven - Campaign Characteristics

  • Tailored for your audience
  • Use powerful words
  • The 4 W's of a campaign
  • Monitor and tweak

Module Twelve - Wrapping Up

Course 7 - Business Etiquette

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Course 8 - Interpersonal Skills

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 9 - Communication Strategies

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 10 - Negotiation Skills

Module One - Getting Started

Module Two - Understanding Negotiation

  • Types of negotiations
  • The three phases
  • Skills for successful negotiation

Module Three - Getting Prepared

  • Establishing your WATNA and BATNA
  • Identifying your WAP
  • Identifying your ZOPA
  • Personal preparation

Module Four - Laying the Groundwork

  • Setting the time and place
  • Establishing common ground
  • Creating a negotiation framework
  • The negotiation process

Module Five - Phase One - Exchanging Information

  • Getting off on the right foot
  • What to share
  • What to keep to yourself

Module Six - Phase Two - Bargaining

  • What to expect
  • Techniques to try
  • How to break an impasse

Module Seven - About Mutual Gain

  • Three ways to see your options
  • About mutual gain
  • Creating a mutual gain solution
  • What do I want?
  • What do they want?
  • What do we want?

Module Eight - Phase Three - Closing

  • Reaching consensus
  • Building an agreement
  • Setting the terms of the agreement

Module Nine - Dealing with Difficult Issues

  • Being prepared for environmental tactics
  • Dealing with personal attacks
  • Controlling your emotions
  • Deciding when it's time to walk away

Module Ten - Negotiating Outside the Boardroom

  • Adapting the process for smaller negotiations
  • Negotiating via telephone
  • Negotiating via email

Module Eleven - Negotiating on Behalf of Someone Else

  • Choosing the negotiating team
  • Covering all the bases
  • Dealing with tough questions

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 020DCZ10CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Course Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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