Ultimate Admin Online Bundle, 6 Certificate Courses

Open Up Doors In Your Career

Ultimate Admin Online Bundle, 6 Certificate Courses

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Open Up Doors In Your Career With This Bundle!

The Ultimate Admin Certificate is six information packed administrative courses rolled into one at one amazing price. To provide you with a complete education experience, the courses include customer services, admin, medical secretary and legal secretary Certificates. This can help you open up doors in your career and enjoy a wealth of experience.

These online administration courses take approximately 55 hours to complete. The great advantage to studying online is that you can study at your own pace, improving your knowledge while working full time, or study full time to secure your certification to help you boost your career.

During your studies you will enjoy the convenience of online support and you also get lifetime access to your study modules, so you can return to them as and when needed.

By the end of this course, you will learn :

  • Get a good understanding of customer service and the different types of customer service
  • Learn about the consumer rights in the United Kingdom
  • Understand what you need to do to make a good first impression
  • Learn how to care for your customers’ needs
  • Identify the importance of customer retention and how to get them back time and time again
  • Determine face to face and telephonic customer service levels
  • How to deal with difficult customers and diffuse the situation

Legal Secretary Certificate – 17 Modules

  • Get an introduction to the duties of a legal secretary
  • Learn the correct legal writing and proofreading skills needed
  • Understand how to maintain confidentiality in a law office
  • Learn different aspects of UK law
  • Understand about the different court systems in the UK
  • Learn about the appeals process
  • Identify the skills needed to become a legal secretary
  • Useful legal terms and abbreviations

Office Management Certificate – 18 Modules

  • How to handle staff and understand their performance
  • The legal side of various policies and health and safety
  • Communication in an office environment
  • How to deal with customers and individuals
  • The financial side of office management
  • Office layouts
  • The art of delegation
  • Social media
  • How to handle meetings, including chairing them

Medical Secretary Certificate – 16 Modules

  • The first module covers a basic introduction to being a medical secretary along with duties and more
  • Learn how to manage appointment scheduling in an effective way
  • Identify with the filing systems used in medical offices.
  • Determine the importance of patient confidentiality
  • Learn the importance of patient records
  • Understand medical jargon and terminology
  • Learn about computer usage in the medical industry
  • Get a good understanding of health and safety in the medical industry
  • Learn about supplies and inventory management
  • Communication skills and so much more

Reception Certificate – 17 Modules

  • Identify the role of the receptionist
  • Learn the different types of receptionists and the differences between them
  • Determine the essentials of communication
  • Get an understanding of good telephone skills
  • Learn how to send formal and informal messages
  • Learn about database management
  • Health and Safety in the workplace
  • Understand the importance of confidentiality
  • Identify successful meetings and learn about minute taking
  • Learn about time management and organisational skills
  • Learn about the importance of teamwork, a neat reception area and so much more

Admin and PA Certificate – 21 Modules

  • Get an introduction into the PA Certificate Course
  • Learn about diary management.
  • Get to grips with business letter writing
  • Identify the telephone skills needed as a PA
  • Learn how to manage hotel and travel arrangement bookings and more
  • Understand what you need to set up a new filing system
  • Gain valuable time management skills
  • Learn about work planning and confidence building
  • Improve typing skills
  • Learn how to organise meetings
  • Learn more about Microsoft Office
  • Determine customer communication skills

Course Fast Facts:

  1. Become a successful professional with this course bundle
  2. Comprehensive 6 course Accredited Ultimate Admin Online Bundle
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Admin experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses at Courses for Success are accessed online via our learning management system by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course 1 : Level 2 & 3 Customer Services Certificate

Module 1: Understanding Customer Services

  • What customer service is
  • About the different types of customer service
  • About customer service terminology
  • Why customer service is so important 

Module 2 : The Customer

  • Who the customer is
  • About consumer rights law in the UK
  • The difference between internal and external customers
  • How to find your niche within the industry 

Module 3 : Attitude Is Everything

  • How to make a great first impression
  • Why getting your clothing right is essential to the image you wish to convey
  • How body language affects the way you are perceived
  • About the power of a positive attitude 

Module 4 : Caring For Your Customer’s Needs

  • About the client’s perspective of customer service
  • How to best meet a customer’s needs
  • How to exceed customer expectations
  • Why communication is key to caring for a customer

Module 5 : Customer Retention: How to Get Them Back

  • How to provide an effective after sales service
  • What to do when the customer is wrong
  • How to listen to and effectively deal with complaints
  • Why you need to show empathy with a complaining customer

Module 6 : Face to Face Customer Service

  • How to create a positive first impression
  • How to use your body language to communicate effectively
  • About other forms of non-verbal communication
  • How talking down your competition can have a negative effect on your image 

Module 7 : Telephone Customer Service

  • About telephone etiquette
  • The advantages and disadvantages of telephone customer service
  • 11 Tips for providing better telephone customer service
  • Why an efficient employee will take pre-emptive measures to improve customer satisfaction 

Module 8 : Electronic Customer Service

  • The advantages and disadvantages of electronic customer service
  • What “Netiquette” is
  • The do’s and don’ts of sending emails
  • How to provide effective customer service electronically 

Module 9 : Rescuing Difficult Customers

  • How to diffuse anger
  • Why keeping a calm demeanour will help solve issues faster
  • How to control your emotions
  • Why you should deal with a customer's anger before solving their problem 

Module 10 : Escalation

  • How to handle abusive customers
  • Why you shouldn’t cave in to unreasonable demands
  • When you should tell a customer “enough is enough”
  • How to handle physical threats 

Module 11 : Make an Impression Every Time

  • How to retain customers through best service
  • Why your focus should also be on creating as uncomplicated and simple an experience as possible
  • Why any effective and talented customer service professional will have the ability to convince others of their opinion
  • A recap of the skills you need for customer service jobs

 

Course 2 : Level 3 Legal Secretary Certificate

Module 1: General Duties and Day-to-Day Operations of a Legal Secretary

  • Managing letters and post
  • How to take messages
  • Filing and preparation of forms and documents
  • Billing, invoicing and client care

Module 2 : Legal Writing and Proofreading Skills

  • Legal writing mistakes
  • Tips and insights on correct legal writing
  • Punctuation, capitalisation, italics, numerals
  • Form paragraphs and form files

Module 3 : Client Confidentiality in Law Firms

  • What is confidentiality and why is it important?
  • Implementing confidentiality in a law office
  • How to maintain confidentiality
  • Records safety and security

Module 4 : The English Legal System

  • Introduction to the English legal system
  • Aspects of UK law
  • History of the English legal system
  • Laws governing debt recovery, bailiffs, default notices

Module 5 : Court Systems and Structures

  • Understanding court systems in the UK
  • Supreme Court, High Court, Crown Court, technology and Construction court
  • Queen's Bench, Court of Protection, County Courts, magistrates' courts 

Module 6 : Legal Aid

  • Aims and objectives of legal aid
  • Eligibility for legal aid
  • Civil legal advice
  • Legal aid in criminal cases 

Module 7 : Civil Litigation

  • Civil litigation initial procedures
  • Pre-action protocols, Civil Procedure Rules (CPR)
  • Out of Court settlements
  • Claim forms and Particulars of Claim 

Module 8 : Land and Conveyancing Practice

  • Explanation of terms: Deed, Freehold, Leasehold
  • Registration of land
  • Submission of forms for searches
  • Title information documents 

Module 9 : Wills and Probate Law Practice

  • Basic contents of a Will
  • Executors, codicils
  • Grant of Probate and Grant of Letters of Administration
  • Form IHT 200, 205, D18, D21, etc.

Module 10 : Family Law

  • Starting legal proceedings in matters relating to family law
  • Divorce petitions and facts of evidence
  • Court Action
  • Affidavit in support of the Petition 

Module 11 : Criminal Law

  • Starting proceedings in criminal cases
  • Different types of crimes
  • Magistrates' court and Crown Courts
  • Warrants, Summons and witness statements

Module 12 : Company and Business Law

  • How to start a company
  • Types of business entities
  • Memorandum of Association
  • Articles of Association, company seal 

Module 13 : Licensing

  • Licensing Act 2003 and the period prior to the Act
  • Objectives of licensing regulations
  • Premises License
  • Personal License 

Module 14 : Appeals, Judicial Review and Case Stated

  • Appeals against criminal cases
  • Criminal Cases Review Commission
  • Appeals against civil cases
  • Skeleton Arguments 

Module 15: Skills for Success

  • How a legal secretary can help the fee earner
  • Important skills
  • Setting up new client appointments
  • Dictation and Transcription 

Module 16: Finding Employment as a Legal Secretary

  • Importance of legal secretaries
  • The job seeking process
  • What prospective law firms are looking for
  • Writing an effective cover letter 

Module 17: Glossary of Legal Terms

  • 50+ useful terms and abbreviations

 

Course 3 : Medical Secretary Certificate

Module 1: Introduction, Job Role and Responsibilities

  • Who is a medical secretary?
  • Job role and duties
  • Overview of attributes and skills
  • Job profile

Module 2 : How to manage Appointment Scheduling

  • Why appointment scheduling is crucial to medical offices
  • Guidelines for successful appointment scheduling
  • Tips and strategies to make appointments for new patients and established patients
  • Types of appointment reminders 

Module 3 : Filing Systems in Medical Offices

  • Importance of filing in medical offices
  • Effects of using an unreliable or inefficient filing system
  • Guidelines to set up a medical filing system
  • Alphabetic, numeric and geographical filing systems 

Module 4 : Patient Confidentiality in the Healthcare Industry

  • Importance of patient confidentiality
  • The concept of patient confidentiality and what it entails
  • Difference between patient privacy and confidentiality
  • Factors that increase breach of confidentiality in a medical office

Module 5 : Definition, Purpose and Benefits of Medical Records

  • Importance of medical records
  • Form and content
  • Guidelines to create medical records
  • Difference between medical records and health records 

Module 6 : Understanding Medical Terminology and Jargon

  • What is medical terminology?
  • Importance of medical terminology for non-clinical staff
  • Pathology and X-rays
  • Important medical terms that you should be familiar with 

Module 7 : Information Technology and Computer Usage in Healthcare Administration

  • Understanding the basic operation of a computer
  • Electronic prescriptions
  • Patient Registration
  • Patient Administration system 

Module 8 : Information Technology and Computers

  • Importance of information technology and software in the healthcare industry
  • Basic components of a computer workstation
  • Computer applications for non-clinical staff
  • Word processing, spreadsheets, internet and intranet 

Module 9 : Medical Records Management

  • Medical records in clinics and hospitals
  • Types of physical filing systems for medical files
  • Guidelines for good record keeping
  • Tips to maintain paper medical records

Module 10 : Health and Safety in a Healthcare Setting

  • Importance of health and safety in the healthcare sector
  • Types of risks and hazards
  • Guidelines and tips to reduce hazards
  • Clinical waste disposal 

Module 11 : Supplies and Inventory Management and Administration

  • Definition of inventory
  • Manual inventory systems for smaller medical offices
  • Tips for medical inventory management
  • Different types of medical inventory

Module 12 : Communication Skills in a Medical Office

  • Greeting new and established patients
  • Etiquette in the reception area; patient information booklets
  • Managing incoming and outgoing telephone calls
  • Managing incoming and outgoing correspondence 

Module 13 : Communication Skills in a Medical Office Part II

  • Nonverbal communication and body language (kinesics)
  • Facial expressions, gestures, posture and eye contact
  • Professional dress code in medical offices
  • Cross-cultural capabilities and communication skills 

Module 14 : Law, Medical Services and Ethics

  • History of medical ethics
  • Importance and relevance of medical ethics
  • Principles and aspects of medical ethics
  • Regulatory bodies that govern medical ethics 

Module 15: Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration

  • Medical coding and billing process
  • Patient check-in
  • Medical coding procedures
  • Patient checkout 

Module 16: Career Information and Prospects

  • Review of duties and skills required
  • Education, training and development
  • Job prospects and hours of work
  • Medical secretary interview questions

 

Course 4 : Office Management & Reception Certificate

Module 1: Introduction

  • Who is an Office Manager
  • Typical Duties of an Office Manager
  • Skills Essential for an Office Manager
  • Education and Qualifications 

Module 2 : Personality/Confidence

  • Personality and Personality Development
  • Importance of Personality Development
  • Most Important Personality Traits of an Office Manager
  • How to Project Confidence

Module 3 : Meeting and Greeting customers

  • First impression is everything
  • Leadership is creative thought and not reactive thinking
  • Creative Vs. Reactive
  • First impression of a company

Module 4 : Effective Communication

  • Communication and Effective Communication
  • Importance of Effective Communication
  • The Art of Effective Interpersonal Communication
  • Building Effective Communication in an Organisation 

Module 5 : Reception Workstation & Teamwork

  • Essentials for a reception
  • Face of the office
  • Qualifications and skills
  • Prospects of a career as a receptionist 

Module 6 : Development & Implementation of new Administrative Systems

  • What is an Administrative System?
  • What is Administrative Management?
  • Traditional Administrative Systems
  • Strategy Formulation 

Module 7 : Recording office expenditure and managing the budget

  • The Importance of keeping Record of Expenses
  • Maintaining Expense Records
  • How to Keep Records
  • Kinds of Expenses to Record 

Module 8 : Organising the office layout and maintaining supplies

  • Office layout: What it means
  • Objectives of Office Layout
  • Importance of Office Layout
  • Principle of Office Layout 

Module 9 : Organising and chairing meetings

  • What is a meeting?
  • Different types of meetings
  • Chairing a meeting
  • Do you need a chairperson?

Module 10 : Ensuring adequate staff levels

  • What is staffing?
  • The groundwork
  • Required number of personnel
  • Finding temporary staff 

Module 11 : Managing Performance

  • Definition of performance management
  • How it works
  • Planning an individual's personal performance
  • The benefits 

Module 12 : Delegation

  • What is delegation of work?
  • Necessity of work delegation
  • When to delegate work
  • What work to delegate 

Module 13 : Promoting Staff Development and Training

  • What is staff development and training?
  • Importance of training and development
  • What you need to do to train staff
  • Coaching and mentoring 

Module 14 : Implementing and Promoting an Equality and Diversity Policy

  • Equality and diversity in the workplace
  • The meaning of equality and diversity
  • Legal support for equality and diversity
  • Environment of equality and diversity 

Module 15: Writing reports

  • Presenting a report: Basics
  • How to earn attention and support
  • Report style writing
  • Business reporting 

Module 16: Health & Safety

  • Economic reasoning
  • A health and safety management system
  • The spirit of the law
  • Policy and commitment 

Module 17: Attending Conferences and Training

  • Benefits of Attending Conferences and Conventions
  • Personal and Professional benefits of a Conference
  • Understanding Conference Benefits and Quantifying Them
  • Getting the maximum from Conferences 

Module 18: Management of Social Media

  • Internet Marketing Strategy
  • Why Bother?
  • Digital Channels Overview
  • The Digital Channels

 

Course 5 : Reception Certificate

Module 1: The Role of the Receptionist

  • What is a receptionist? We will define the nature of the role, and explain exactly what a front of house receptionist is
  • How to be prepared for literally anything - one day is never the same as the next
  • Being the face of the company - what you need to do, how you need to do it, what you need to wear, and how you need to present yourself
  • A general overview of the duties of a receptionist 

Module 2 : The Different Types of Receptionist and the Subtle Differences Between Them

  • The different types of receptionist roles there are in the job market, and why there are subtle differences between them
  • Legal receptionists
  • Medical receptionists
  • Educational institute receptionists 

Module 3 : The Essentials of Communication

  • The principles to create a powerful first impression. How can this be done?
  • The principles to confirm how your message comes across. How can you check the message received is the correct one?
  • How to use voice, tone, and language to build trust, credibility, and confidence
  • How can you identify the customer's needs? 

Module 4 : Practice Good Telephone Skills

  • How to communicate using the tone of your voice and the language you use
  • How the lack of body language can sometimes impact on telephone conversations
  • The appropriate language to use during a professional telephone call
  • Follow up actions after a telephone conversation 

Module 5 : Sending Formal Messages/Sending Informal Messages

  • We will reiterate the importance of good quality telephone skills
  • What is a formal message?
  • What is an informal message?
  • The vital nature of confidentiality when taking and sending messages 

Module 6 : Database Management and Booking/Reservation Procedures

  • What a database may be used for
  • Confidentiality in terms of database use
  • How to maintain a database in the most effective way
  • The kinds of bookings/reservations you may need to do as part of your reception work 

Module 7 : Following Routine Administrative Procedures and Developing Filing Systems

  • What are routine administrative tasks or procedures? A general overview
  • The differences between the duties of a receptionist and the duties of a secretary
  • The routine daily administrative tasks you should be undertaking as a receptionist
  • What is a filing system, and why is it important? 

Module 8 : Security & Safety Issues / Health & Safety Considerations in the Workplace

  • What is health & safety?
  • Who has the responsibility to ensure health and safety in the workplace?
  • What types of accidents or incidents can occur?
  • How can we all stay safe during our working hours? 

Module 9 : Confidentiality

  • What is confidentiality, and why is it important?
  • Data Protection, and how it affects both you and the workplace
  • The consequences of a breach of confidentiality
  • How to maintain confidentiality 

Module 10 : Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements

  • What makes a successful meeting/pre-arrangements you need to make
  • What is minute-taking? How it is part of a receptionist's job, and how to do it
  • How minutes should be presented after the meeting, in terms of format and content
  • What arrangements may you need to make in terms of accommodation for meeting attendees? 

Module 11 : Organisational Skills & Time Management

  • What are organisational skills?
  • How can you prioritise?
  • Scenarios to help you understand how prioritising works in practice
  • Time management, how you can make it work for you 

Module 12 : Effective Business Communication

  • How written and verbal communication differs
  • What types of business communication in a written form you may need to use
  • Written communication formats
  • Formal and informal written communication

Module 13 : How Technology is Important in Reception Work

  • How technology plays a part in administrative work overall
  • What types of technology you may need to use
  • What software packages you may need to use
  • Away from the computer, how most of your daily working life includes technology in some guise 

Module 14 : The Importance of Team Work

  • What is team work?
  • How does team work relate to a receptionist role?
  • What attributes make a good team player?
  • What are the advantages of team work, and are there any disadvantages?

Module 15: Reception Area Appearance

  • Why the appearance of the reception area is just as important as personal appearance
  • How to make a reception area look welcoming, yet professional
  • Small extras which make all the difference
  • Reception area maintenance 

Module 16: Career Progression / From Receptionist to…

  • The types of receptionist roles you can undertake, with one eye on career progression
  • The possible future career roads a current receptionist can take
  • The skills you can master during your time as a receptionist, to make you indispensable during your future career choices
  • Administrative career roads in more depth 

Module 17: To Sum It All Up: Reception Work Explained

  • A reiteration on what reception work is in its most basic form
  • Summing up the key skills and attributes a top receptionist should have
  • The importance of first impressions - let's sum it all up again!
  • How to get into reception work

 

Course 6 : Level 3 Admin, PA & Secretarial Certificate

Module 1: Introduction to the PA Course

  • The role of a personal assistant/secretary
  • Associated job role and responsibilities
  • Requisite skills required for the job
  • The difference between a personal assistant and a secretary

Module 2 : Diary Management

  • Manage dates, times and schedule appointments
  • How to be creative and develop a user-friendly diary system
  • Use our tips and implement them into the role of a PA
  • How to plan ahead successfully 

Module 3 : Business Letter Writing

  • How to write a good business letter
  • How a business letter should be structured and edited
  • Common mistakes to avoid
  • How to be persuasive while maintaining courtesy 

Module 4 : Composing faxes, memorandums and emails

  • How to compose and send faxes
  • How to write memorandums
  • How to create and send emails
  • Things to avoid when doing the above 

Module 5 : Telephone skills as a PA

  • How to make phone calls and speak in a professional tone
  • Tips on how you should communicate with people over the phone
  • Mistakes that should be avoided while communicating on the telephone
  • How to conduct business and represent your company over the phone 

Module 6 : Hotel and travel arrangements

  • What you should look for when booking a hotel for business travel
  • Things you should avoid when making travel arrangements
  • How to plan and execute a successful business trip
  • The role of a PA in booking hotels and making other travel arrangements for business travel

Module 7 : Filing systems

  • How to set up a good filing system
  • What you should avoid when creating a filing system
  • How to categorise, sub-categorise and manage your filing system
  • Why it is important to have a good system when running a successful business

Module 8 : Time Management Skills

  • How to manage your time at work efficiently
  • What to avoid when trying to get tasks done
  • How to improve on your weak points
  • How to identify the importance of tasks 

Module 9 : Invoicing/Petty cash

  • How to create invoices and send them
  • What you should avoid when creating invoices
  • How to handle petty cash
  • Why invoicing and petty cash handling are crucial to a business 

Module 10 : Customer Care

  • The importance of customer care
  • Your role as a PA when dealing with customers
  • Things you should avoid when dealing with customer care
  • How to represent your company in a professional manner 

Module 11 : Customer Complaints Management

  • How to handle customer complaints
  • Understand and execute a proper complaints procedure
  • What should be avoided when dealing with complaints
  • The importance of a good complaints procedure

Module 12 : Work Planning

  • How to plan your work into a schedule
  • The importance of proper work planning
  • Things you should avoid when planning your work
  • How to structure your plans for improved efficiency 

Module 13 : Document Presentation and Proofreading

  • How to present written documents
  • The basics of what to include when preparing and sending documents
  • How to proofread your work
  • The importance of document presentation and proofreading 

Module 14 : Confidence Building Module

  • How to improve your confidence at work
  • How you can benefit from improved confidence
  • What to expect when your confidence improves
  • Signs of lack of self-confidence 

Module 15: Typing and audio skills to proficient level or further if you already touch type/Audio transcribe

  • Improve your typing skills beyond a beginner level
  • Tips on how to improve your touch typing
  • How to effectively transcribe audio
  • Mistakes and errors to avoid 

Module 16: How to Organise Effective Meetings

  • Why meetings are important and what they achieve
  • How you should plan and organise a meeting
  • Things to avoid
  • The aspects of a successful meeting and how to execute them 

Module 17: How to use Microsoft Outlook

  • What Microsoft Outlook is
  • What Microsoft Outlook can do
  • How it can help you in the workplace
  • Simple tricks on how to get the most out of Microsoft Outlook 

Module 18: How to use Excel – the Basics

  • How to understand the basics of Excel
  • How to easily navigate Excel
  • Why Excel is a useful tool for making spreadsheets
  • Simple ideas for troubleshooting

Module 19 : How to use PowerPoint (Basics)

  • Understand the basics of PowerPoint
  • How to navigate PowerPoint
  • How you can benefit from using PowerPoint
  • Troubleshooting guide for basic PowerPoint

Module 20 : Word Processing with Microsoft Word

  • How to successfully use Microsoft Word
  • How to navigate around Microsoft Word
  • Tips and tricks for easy use or shortcuts
  • Troubleshoot simple problems in Word

Module 21 : Customer Communication and Reception Skills

  • The importance of customer communication skills
  • The most important reception skills
  • How to handle tasks at work efficiently
  • What to avoid and how to overcome problems with customer communication

 

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Open Up Doors In Your Career With This Bundle!

The Ultimate Admin Certificate is six information packed administrative courses rolled into one at one amazing price. To provide you with a complete education experience, the courses include customer services, admin, medical secretary and legal secretary Certificates. This can help you open up doors in your career and enjoy a wealth of experience.

These online administration courses take approximately 55 hours to complete. The great advantage to studying online is that you can study at your own pace, improving your knowledge while working full time, or study full time to secure your certification to help you boost your career.

During your studies you will enjoy the convenience of online support and you also get lifetime access to your study modules, so you can return to them as and when needed.

By the end of this course, you will learn :

  • Get a good understanding of customer service and the different types of customer service
  • Learn about the consumer rights in the United Kingdom
  • Understand what you need to do to make a good first impression
  • Learn how to care for your customers’ needs
  • Identify the importance of customer retention and how to get them back time and time again
  • Determine face to face and telephonic customer service levels
  • How to deal with difficult customers and diffuse the situation

Legal Secretary Certificate – 17 Modules

  • Get an introduction to the duties of a legal secretary
  • Learn the correct legal writing and proofreading skills needed
  • Understand how to maintain confidentiality in a law office
  • Learn different aspects of UK law
  • Understand about the different court systems in the UK
  • Learn about the appeals process
  • Identify the skills needed to become a legal secretary
  • Useful legal terms and abbreviations

Office Management Certificate – 18 Modules

  • How to handle staff and understand their performance
  • The legal side of various policies and health and safety
  • Communication in an office environment
  • How to deal with customers and individuals
  • The financial side of office management
  • Office layouts
  • The art of delegation
  • Social media
  • How to handle meetings, including chairing them

Medical Secretary Certificate – 16 Modules

  • The first module covers a basic introduction to being a medical secretary along with duties and more
  • Learn how to manage appointment scheduling in an effective way
  • Identify with the filing systems used in medical offices.
  • Determine the importance of patient confidentiality
  • Learn the importance of patient records
  • Understand medical jargon and terminology
  • Learn about computer usage in the medical industry
  • Get a good understanding of health and safety in the medical industry
  • Learn about supplies and inventory management
  • Communication skills and so much more

Reception Certificate – 17 Modules

  • Identify the role of the receptionist
  • Learn the different types of receptionists and the differences between them
  • Determine the essentials of communication
  • Get an understanding of good telephone skills
  • Learn how to send formal and informal messages
  • Learn about database management
  • Health and Safety in the workplace
  • Understand the importance of confidentiality
  • Identify successful meetings and learn about minute taking
  • Learn about time management and organisational skills
  • Learn about the importance of teamwork, a neat reception area and so much more

Admin and PA Certificate – 21 Modules

  • Get an introduction into the PA Certificate Course
  • Learn about diary management.
  • Get to grips with business letter writing
  • Identify the telephone skills needed as a PA
  • Learn how to manage hotel and travel arrangement bookings and more
  • Understand what you need to set up a new filing system
  • Gain valuable time management skills
  • Learn about work planning and confidence building
  • Improve typing skills
  • Learn how to organise meetings
  • Learn more about Microsoft Office
  • Determine customer communication skills

Course Fast Facts:

  1. Become a successful professional with this course bundle
  2. Comprehensive 6 course Accredited Ultimate Admin Online Bundle
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Admin experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses at Courses for Success are accessed online via our learning management system by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course 1 : Level 2 & 3 Customer Services Certificate

Module 1: Understanding Customer Services

  • What customer service is
  • About the different types of customer service
  • About customer service terminology
  • Why customer service is so important 

Module 2 : The Customer

  • Who the customer is
  • About consumer rights law in the UK
  • The difference between internal and external customers
  • How to find your niche within the industry 

Module 3 : Attitude Is Everything

  • How to make a great first impression
  • Why getting your clothing right is essential to the image you wish to convey
  • How body language affects the way you are perceived
  • About the power of a positive attitude 

Module 4 : Caring For Your Customer’s Needs

  • About the client’s perspective of customer service
  • How to best meet a customer’s needs
  • How to exceed customer expectations
  • Why communication is key to caring for a customer

Module 5 : Customer Retention: How to Get Them Back

  • How to provide an effective after sales service
  • What to do when the customer is wrong
  • How to listen to and effectively deal with complaints
  • Why you need to show empathy with a complaining customer

Module 6 : Face to Face Customer Service

  • How to create a positive first impression
  • How to use your body language to communicate effectively
  • About other forms of non-verbal communication
  • How talking down your competition can have a negative effect on your image 

Module 7 : Telephone Customer Service

  • About telephone etiquette
  • The advantages and disadvantages of telephone customer service
  • 11 Tips for providing better telephone customer service
  • Why an efficient employee will take pre-emptive measures to improve customer satisfaction 

Module 8 : Electronic Customer Service

  • The advantages and disadvantages of electronic customer service
  • What “Netiquette” is
  • The do’s and don’ts of sending emails
  • How to provide effective customer service electronically 

Module 9 : Rescuing Difficult Customers

  • How to diffuse anger
  • Why keeping a calm demeanour will help solve issues faster
  • How to control your emotions
  • Why you should deal with a customer's anger before solving their problem 

Module 10 : Escalation

  • How to handle abusive customers
  • Why you shouldn’t cave in to unreasonable demands
  • When you should tell a customer “enough is enough”
  • How to handle physical threats 

Module 11 : Make an Impression Every Time

  • How to retain customers through best service
  • Why your focus should also be on creating as uncomplicated and simple an experience as possible
  • Why any effective and talented customer service professional will have the ability to convince others of their opinion
  • A recap of the skills you need for customer service jobs

 

Course 2 : Level 3 Legal Secretary Certificate

Module 1: General Duties and Day-to-Day Operations of a Legal Secretary

  • Managing letters and post
  • How to take messages
  • Filing and preparation of forms and documents
  • Billing, invoicing and client care

Module 2 : Legal Writing and Proofreading Skills

  • Legal writing mistakes
  • Tips and insights on correct legal writing
  • Punctuation, capitalisation, italics, numerals
  • Form paragraphs and form files

Module 3 : Client Confidentiality in Law Firms

  • What is confidentiality and why is it important?
  • Implementing confidentiality in a law office
  • How to maintain confidentiality
  • Records safety and security

Module 4 : The English Legal System

  • Introduction to the English legal system
  • Aspects of UK law
  • History of the English legal system
  • Laws governing debt recovery, bailiffs, default notices

Module 5 : Court Systems and Structures

  • Understanding court systems in the UK
  • Supreme Court, High Court, Crown Court, technology and Construction court
  • Queen's Bench, Court of Protection, County Courts, magistrates' courts 

Module 6 : Legal Aid

  • Aims and objectives of legal aid
  • Eligibility for legal aid
  • Civil legal advice
  • Legal aid in criminal cases 

Module 7 : Civil Litigation

  • Civil litigation initial procedures
  • Pre-action protocols, Civil Procedure Rules (CPR)
  • Out of Court settlements
  • Claim forms and Particulars of Claim 

Module 8 : Land and Conveyancing Practice

  • Explanation of terms: Deed, Freehold, Leasehold
  • Registration of land
  • Submission of forms for searches
  • Title information documents 

Module 9 : Wills and Probate Law Practice

  • Basic contents of a Will
  • Executors, codicils
  • Grant of Probate and Grant of Letters of Administration
  • Form IHT 200, 205, D18, D21, etc.

Module 10 : Family Law

  • Starting legal proceedings in matters relating to family law
  • Divorce petitions and facts of evidence
  • Court Action
  • Affidavit in support of the Petition 

Module 11 : Criminal Law

  • Starting proceedings in criminal cases
  • Different types of crimes
  • Magistrates' court and Crown Courts
  • Warrants, Summons and witness statements

Module 12 : Company and Business Law

  • How to start a company
  • Types of business entities
  • Memorandum of Association
  • Articles of Association, company seal 

Module 13 : Licensing

  • Licensing Act 2003 and the period prior to the Act
  • Objectives of licensing regulations
  • Premises License
  • Personal License 

Module 14 : Appeals, Judicial Review and Case Stated

  • Appeals against criminal cases
  • Criminal Cases Review Commission
  • Appeals against civil cases
  • Skeleton Arguments 

Module 15: Skills for Success

  • How a legal secretary can help the fee earner
  • Important skills
  • Setting up new client appointments
  • Dictation and Transcription 

Module 16: Finding Employment as a Legal Secretary

  • Importance of legal secretaries
  • The job seeking process
  • What prospective law firms are looking for
  • Writing an effective cover letter 

Module 17: Glossary of Legal Terms

  • 50+ useful terms and abbreviations

 

Course 3 : Medical Secretary Certificate

Module 1: Introduction, Job Role and Responsibilities

  • Who is a medical secretary?
  • Job role and duties
  • Overview of attributes and skills
  • Job profile

Module 2 : How to manage Appointment Scheduling

  • Why appointment scheduling is crucial to medical offices
  • Guidelines for successful appointment scheduling
  • Tips and strategies to make appointments for new patients and established patients
  • Types of appointment reminders 

Module 3 : Filing Systems in Medical Offices

  • Importance of filing in medical offices
  • Effects of using an unreliable or inefficient filing system
  • Guidelines to set up a medical filing system
  • Alphabetic, numeric and geographical filing systems 

Module 4 : Patient Confidentiality in the Healthcare Industry

  • Importance of patient confidentiality
  • The concept of patient confidentiality and what it entails
  • Difference between patient privacy and confidentiality
  • Factors that increase breach of confidentiality in a medical office

Module 5 : Definition, Purpose and Benefits of Medical Records

  • Importance of medical records
  • Form and content
  • Guidelines to create medical records
  • Difference between medical records and health records 

Module 6 : Understanding Medical Terminology and Jargon

  • What is medical terminology?
  • Importance of medical terminology for non-clinical staff
  • Pathology and X-rays
  • Important medical terms that you should be familiar with 

Module 7 : Information Technology and Computer Usage in Healthcare Administration

  • Understanding the basic operation of a computer
  • Electronic prescriptions
  • Patient Registration
  • Patient Administration system 

Module 8 : Information Technology and Computers

  • Importance of information technology and software in the healthcare industry
  • Basic components of a computer workstation
  • Computer applications for non-clinical staff
  • Word processing, spreadsheets, internet and intranet 

Module 9 : Medical Records Management

  • Medical records in clinics and hospitals
  • Types of physical filing systems for medical files
  • Guidelines for good record keeping
  • Tips to maintain paper medical records

Module 10 : Health and Safety in a Healthcare Setting

  • Importance of health and safety in the healthcare sector
  • Types of risks and hazards
  • Guidelines and tips to reduce hazards
  • Clinical waste disposal 

Module 11 : Supplies and Inventory Management and Administration

  • Definition of inventory
  • Manual inventory systems for smaller medical offices
  • Tips for medical inventory management
  • Different types of medical inventory

Module 12 : Communication Skills in a Medical Office

  • Greeting new and established patients
  • Etiquette in the reception area; patient information booklets
  • Managing incoming and outgoing telephone calls
  • Managing incoming and outgoing correspondence 

Module 13 : Communication Skills in a Medical Office Part II

  • Nonverbal communication and body language (kinesics)
  • Facial expressions, gestures, posture and eye contact
  • Professional dress code in medical offices
  • Cross-cultural capabilities and communication skills 

Module 14 : Law, Medical Services and Ethics

  • History of medical ethics
  • Importance and relevance of medical ethics
  • Principles and aspects of medical ethics
  • Regulatory bodies that govern medical ethics 

Module 15: Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration

  • Medical coding and billing process
  • Patient check-in
  • Medical coding procedures
  • Patient checkout 

Module 16: Career Information and Prospects

  • Review of duties and skills required
  • Education, training and development
  • Job prospects and hours of work
  • Medical secretary interview questions

 

Course 4 : Office Management & Reception Certificate

Module 1: Introduction

  • Who is an Office Manager
  • Typical Duties of an Office Manager
  • Skills Essential for an Office Manager
  • Education and Qualifications 

Module 2 : Personality/Confidence

  • Personality and Personality Development
  • Importance of Personality Development
  • Most Important Personality Traits of an Office Manager
  • How to Project Confidence

Module 3 : Meeting and Greeting customers

  • First impression is everything
  • Leadership is creative thought and not reactive thinking
  • Creative Vs. Reactive
  • First impression of a company

Module 4 : Effective Communication

  • Communication and Effective Communication
  • Importance of Effective Communication
  • The Art of Effective Interpersonal Communication
  • Building Effective Communication in an Organisation 

Module 5 : Reception Workstation & Teamwork

  • Essentials for a reception
  • Face of the office
  • Qualifications and skills
  • Prospects of a career as a receptionist 

Module 6 : Development & Implementation of new Administrative Systems

  • What is an Administrative System?
  • What is Administrative Management?
  • Traditional Administrative Systems
  • Strategy Formulation 

Module 7 : Recording office expenditure and managing the budget

  • The Importance of keeping Record of Expenses
  • Maintaining Expense Records
  • How to Keep Records
  • Kinds of Expenses to Record 

Module 8 : Organising the office layout and maintaining supplies

  • Office layout: What it means
  • Objectives of Office Layout
  • Importance of Office Layout
  • Principle of Office Layout 

Module 9 : Organising and chairing meetings

  • What is a meeting?
  • Different types of meetings
  • Chairing a meeting
  • Do you need a chairperson?

Module 10 : Ensuring adequate staff levels

  • What is staffing?
  • The groundwork
  • Required number of personnel
  • Finding temporary staff 

Module 11 : Managing Performance

  • Definition of performance management
  • How it works
  • Planning an individual's personal performance
  • The benefits 

Module 12 : Delegation

  • What is delegation of work?
  • Necessity of work delegation
  • When to delegate work
  • What work to delegate 

Module 13 : Promoting Staff Development and Training

  • What is staff development and training?
  • Importance of training and development
  • What you need to do to train staff
  • Coaching and mentoring 

Module 14 : Implementing and Promoting an Equality and Diversity Policy

  • Equality and diversity in the workplace
  • The meaning of equality and diversity
  • Legal support for equality and diversity
  • Environment of equality and diversity 

Module 15: Writing reports

  • Presenting a report: Basics
  • How to earn attention and support
  • Report style writing
  • Business reporting 

Module 16: Health & Safety

  • Economic reasoning
  • A health and safety management system
  • The spirit of the law
  • Policy and commitment 

Module 17: Attending Conferences and Training

  • Benefits of Attending Conferences and Conventions
  • Personal and Professional benefits of a Conference
  • Understanding Conference Benefits and Quantifying Them
  • Getting the maximum from Conferences 

Module 18: Management of Social Media

  • Internet Marketing Strategy
  • Why Bother?
  • Digital Channels Overview
  • The Digital Channels

 

Course 5 : Reception Certificate

Module 1: The Role of the Receptionist

  • What is a receptionist? We will define the nature of the role, and explain exactly what a front of house receptionist is
  • How to be prepared for literally anything - one day is never the same as the next
  • Being the face of the company - what you need to do, how you need to do it, what you need to wear, and how you need to present yourself
  • A general overview of the duties of a receptionist 

Module 2 : The Different Types of Receptionist and the Subtle Differences Between Them

  • The different types of receptionist roles there are in the job market, and why there are subtle differences between them
  • Legal receptionists
  • Medical receptionists
  • Educational institute receptionists 

Module 3 : The Essentials of Communication

  • The principles to create a powerful first impression. How can this be done?
  • The principles to confirm how your message comes across. How can you check the message received is the correct one?
  • How to use voice, tone, and language to build trust, credibility, and confidence
  • How can you identify the customer's needs? 

Module 4 : Practice Good Telephone Skills

  • How to communicate using the tone of your voice and the language you use
  • How the lack of body language can sometimes impact on telephone conversations
  • The appropriate language to use during a professional telephone call
  • Follow up actions after a telephone conversation 

Module 5 : Sending Formal Messages/Sending Informal Messages

  • We will reiterate the importance of good quality telephone skills
  • What is a formal message?
  • What is an informal message?
  • The vital nature of confidentiality when taking and sending messages 

Module 6 : Database Management and Booking/Reservation Procedures

  • What a database may be used for
  • Confidentiality in terms of database use
  • How to maintain a database in the most effective way
  • The kinds of bookings/reservations you may need to do as part of your reception work 

Module 7 : Following Routine Administrative Procedures and Developing Filing Systems

  • What are routine administrative tasks or procedures? A general overview
  • The differences between the duties of a receptionist and the duties of a secretary
  • The routine daily administrative tasks you should be undertaking as a receptionist
  • What is a filing system, and why is it important? 

Module 8 : Security & Safety Issues / Health & Safety Considerations in the Workplace

  • What is health & safety?
  • Who has the responsibility to ensure health and safety in the workplace?
  • What types of accidents or incidents can occur?
  • How can we all stay safe during our working hours? 

Module 9 : Confidentiality

  • What is confidentiality, and why is it important?
  • Data Protection, and how it affects both you and the workplace
  • The consequences of a breach of confidentiality
  • How to maintain confidentiality 

Module 10 : Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements

  • What makes a successful meeting/pre-arrangements you need to make
  • What is minute-taking? How it is part of a receptionist's job, and how to do it
  • How minutes should be presented after the meeting, in terms of format and content
  • What arrangements may you need to make in terms of accommodation for meeting attendees? 

Module 11 : Organisational Skills & Time Management

  • What are organisational skills?
  • How can you prioritise?
  • Scenarios to help you understand how prioritising works in practice
  • Time management, how you can make it work for you 

Module 12 : Effective Business Communication

  • How written and verbal communication differs
  • What types of business communication in a written form you may need to use
  • Written communication formats
  • Formal and informal written communication

Module 13 : How Technology is Important in Reception Work

  • How technology plays a part in administrative work overall
  • What types of technology you may need to use
  • What software packages you may need to use
  • Away from the computer, how most of your daily working life includes technology in some guise 

Module 14 : The Importance of Team Work

  • What is team work?
  • How does team work relate to a receptionist role?
  • What attributes make a good team player?
  • What are the advantages of team work, and are there any disadvantages?

Module 15: Reception Area Appearance

  • Why the appearance of the reception area is just as important as personal appearance
  • How to make a reception area look welcoming, yet professional
  • Small extras which make all the difference
  • Reception area maintenance 

Module 16: Career Progression / From Receptionist to…

  • The types of receptionist roles you can undertake, with one eye on career progression
  • The possible future career roads a current receptionist can take
  • The skills you can master during your time as a receptionist, to make you indispensable during your future career choices
  • Administrative career roads in more depth 

Module 17: To Sum It All Up: Reception Work Explained

  • A reiteration on what reception work is in its most basic form
  • Summing up the key skills and attributes a top receptionist should have
  • The importance of first impressions - let's sum it all up again!
  • How to get into reception work

 

Course 6 : Level 3 Admin, PA & Secretarial Certificate

Module 1: Introduction to the PA Course

  • The role of a personal assistant/secretary
  • Associated job role and responsibilities
  • Requisite skills required for the job
  • The difference between a personal assistant and a secretary

Module 2 : Diary Management

  • Manage dates, times and schedule appointments
  • How to be creative and develop a user-friendly diary system
  • Use our tips and implement them into the role of a PA
  • How to plan ahead successfully 

Module 3 : Business Letter Writing

  • How to write a good business letter
  • How a business letter should be structured and edited
  • Common mistakes to avoid
  • How to be persuasive while maintaining courtesy 

Module 4 : Composing faxes, memorandums and emails

  • How to compose and send faxes
  • How to write memorandums
  • How to create and send emails
  • Things to avoid when doing the above 

Module 5 : Telephone skills as a PA

  • How to make phone calls and speak in a professional tone
  • Tips on how you should communicate with people over the phone
  • Mistakes that should be avoided while communicating on the telephone
  • How to conduct business and represent your company over the phone 

Module 6 : Hotel and travel arrangements

  • What you should look for when booking a hotel for business travel
  • Things you should avoid when making travel arrangements
  • How to plan and execute a successful business trip
  • The role of a PA in booking hotels and making other travel arrangements for business travel

Module 7 : Filing systems

  • How to set up a good filing system
  • What you should avoid when creating a filing system
  • How to categorise, sub-categorise and manage your filing system
  • Why it is important to have a good system when running a successful business

Module 8 : Time Management Skills

  • How to manage your time at work efficiently
  • What to avoid when trying to get tasks done
  • How to improve on your weak points
  • How to identify the importance of tasks 

Module 9 : Invoicing/Petty cash

  • How to create invoices and send them
  • What you should avoid when creating invoices
  • How to handle petty cash
  • Why invoicing and petty cash handling are crucial to a business 

Module 10 : Customer Care

  • The importance of customer care
  • Your role as a PA when dealing with customers
  • Things you should avoid when dealing with customer care
  • How to represent your company in a professional manner 

Module 11 : Customer Complaints Management

  • How to handle customer complaints
  • Understand and execute a proper complaints procedure
  • What should be avoided when dealing with complaints
  • The importance of a good complaints procedure

Module 12 : Work Planning

  • How to plan your work into a schedule
  • The importance of proper work planning
  • Things you should avoid when planning your work
  • How to structure your plans for improved efficiency 

Module 13 : Document Presentation and Proofreading

  • How to present written documents
  • The basics of what to include when preparing and sending documents
  • How to proofread your work
  • The importance of document presentation and proofreading 

Module 14 : Confidence Building Module

  • How to improve your confidence at work
  • How you can benefit from improved confidence
  • What to expect when your confidence improves
  • Signs of lack of self-confidence 

Module 15: Typing and audio skills to proficient level or further if you already touch type/Audio transcribe

  • Improve your typing skills beyond a beginner level
  • Tips on how to improve your touch typing
  • How to effectively transcribe audio
  • Mistakes and errors to avoid 

Module 16: How to Organise Effective Meetings

  • Why meetings are important and what they achieve
  • How you should plan and organise a meeting
  • Things to avoid
  • The aspects of a successful meeting and how to execute them 

Module 17: How to use Microsoft Outlook

  • What Microsoft Outlook is
  • What Microsoft Outlook can do
  • How it can help you in the workplace
  • Simple tricks on how to get the most out of Microsoft Outlook 

Module 18: How to use Excel – the Basics

  • How to understand the basics of Excel
  • How to easily navigate Excel
  • Why Excel is a useful tool for making spreadsheets
  • Simple ideas for troubleshooting

Module 19 : How to use PowerPoint (Basics)

  • Understand the basics of PowerPoint
  • How to navigate PowerPoint
  • How you can benefit from using PowerPoint
  • Troubleshooting guide for basic PowerPoint

Module 20 : Word Processing with Microsoft Word

  • How to successfully use Microsoft Word
  • How to navigate around Microsoft Word
  • Tips and tricks for easy use or shortcuts
  • Troubleshoot simple problems in Word

Module 21 : Customer Communication and Reception Skills

  • The importance of customer communication skills
  • The most important reception skills
  • How to handle tasks at work efficiently
  • What to avoid and how to overcome problems with customer communication

 

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 070NSA200
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate

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