Ultimate Achieving Success with Difficult People Online Bundle, 10 Certificate Courses

Learn about the behaviour that makes completing even the simplest tasks difficult

Ultimate Achieving Success with Difficult People Online Bundle, 10 Certificate Courses

NOW ONLY

AU$1399

Save AU$4601 (77%)
OFF RRP AU$6000
Get Info Pack

Learn about the behaviour that makes completing even the simplest tasks difficult - 10 Courses in this Bundle

  1.  Achieving Success with Difficult People

  2.  Interpersonal Communication

  3.  Building Teams That Work

  4.  Effective Communication

  5.  Managing Customer Service

  6.  Teaching Adult Learners

  7.  Individual Excellence

  8.  Leadership Skills

  9.  Stress Management

  10.  Skills for Making Great Decisions

1. Achieving Success with Difficult People: Do you know people whose behavior makes completing even the simplest tasks difficult?

Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members?

Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

2. Interpersonal Communication: Learn How To Communicate Effectively

This Certificate in Interpersonal Communication Online Course will teach you how communicating successfully depends on effective use of communication strategies and behaviors.

Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate.

It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two sides of the same coin. A smile can have many meanings. And so can silence.

3. Building Teams That Work: Master the Skills You'll Need to Effectively Manage Projects

Teams are becoming a staple in today's workplace. In this building teams that work online course, you'll learn the components of a successful team and the stages of its development.

You'll master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you'll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Along the way, you'll follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting a number of people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.

4. Effective Communication: Learn How to Become a Great Conversationalist

If you often find yourself at a loss for words or lack confidence in your communication abilities, you'll appreciate this Certificate in Effective Communication Online Course.

With the help of a patient instructor and a supportive community of your fellow students, you'll work step by step through the process of becoming a great conversationalist.

You'll learn to use communication to build rapport and create environments of trust, warmth, and respect.

Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.

5. Managing Customer Service: Learn How to Communicate more Clearly and Effectively with the Customers

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks with this Certificate in Managing Customer Service Online Course.

6. Teaching Adult Learners: Learn Teaching Techniques That Will Turn your Students into Active Learners and Set Them Up for Success

First, we’ll explore the unique needs and motivations of adult students and find out just what they’re expecting from your class. After that, we’ll examine your students’ different learning styles and multiple intelligences and look at how you can teach to each learner’s strengths. We’ll also talk about ways to get misbehaving or under-achieving students back on track.

Next, we’ll delve into a host of innovative teaching techniques that will turn your students into active learners and set them up for success. We’ll also look at high-tech, low-tech, and no-tech educational tools you can use to capture and hold your students’ attention.

We’ll follow that up by tackling a challenging topic: how to organize your material effectively and design strong lesson plans. We’ll also talk about creating a warm, welcoming classroom environment and preparing a fun orientation.

In addition, we’ll look at how to create effective tests and how to teach your students good study skills. We’ll also check out a wide range of assessments that will help you grade anything from a hairstyle to an ESL essay. And finally, we’ll talk about making your classroom accessible and enjoyable for students with disabilities.

If you’re training to teach adults, the information and hands-on activities in this Certificate in Teaching Adult Learners Online Course will give you the confidence you need to succeed—and you’ll know all the tricks and techniques for winning over this fun, exciting, and very demanding group of student

7. Individual Excellence: Develop a Fulfilling Career Plan and Improve Relationships with Co-workers, Friends, and Family

With this Certificate in Individual Excellence Online Course, you'll learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict in your life. Develop a fulfilling career plan and improve relationships with co-workers, friends, and family

8. Leadership Skills: Enjoy Success in Your Career and Have More Control Over Your Destiny

Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.

This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.

9. Stress Management: Explore the physiological, social, and psychological impacts of stress

Stress is at epidemic levels in the world today. It affects every aspect of the body, mind, and spirit, resulting in a wide range of symptoms from headaches or stomach ailments to heart disease and death. Currently, as many as 90% of all visits to health-care providers in the United States are considered stress-related.

In this certificate program, you'll explore the physiological, social, and psychological impacts of stress and study modalities to get stress under control. You'll examine the relationship between stress and health, nutrition, and physical activity, and discover how stress can develop in the workplace. You'll trace both the psychological and physiological effects of stress, and understand how stress affects health and wellbeing. Finally, you'll learn about the different therapies that can help reduce stress, including how healthy living habits—such as exercise and diet—can help counteract the negative impact of stress.

At the end of this program, you'll appreciate the importance of recognizing the impact of stress, and you'll have gained knowledge of strategies and therapies to reduce and manage stress.

10. Skills for Making Great Decisions: Learn Your Ability To Make Good Decisions and Judgement

With this Certificate in Skills for Making Great Decisions Online Course, you'll learn how to deal effectively with crisis, how to use your emotions as decision-making tools, and how to work with others to make good decisions. You'll develop some important guidelines for when to take risks, when to trust your luck, and what to do if you make a mistake. The goal of this course is to give you the power to live the best life you can and make the very most of every opportunity.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  2. Instructors lead each course and you will be able to interact with them and ask questions
  3. You can study from home or at work at your own pace in your own time
  4. You can download printer friendly course material or save for viewing off line
  5. You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete each course receive a certificate of completion per course, with a passing score (for the online assessment) and will be issued a certificate via email.

Ultimate Achieving Success with Difficult People Online Bundle, 10 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Achieving Success with Difficult People Online Course

There are 12 units of study

Identifying Preferred Communication Styles
In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

Analyzing Your Own Difficult-Person Situation
In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Dealing With Hostile-Aggressive Personality Types
Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

Deaing With Difficult Passive Personality Types
In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

Dealing With Aggressive Subcategories of Difficult Intuitors
In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Identitfying and Dealing With Relaters
Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

Developing Skills to Become More Flexible
In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieve.

Exploring Resilience-Building Strategies
In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

Discovering the Importance of Assertiveness to Positive Relationships
After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

Changing Your Own Assertiveness Skills
You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Learning Techniques to Improve Your Listening Abilities
Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.

Course 2 - Certificate in Interpersonal Communication Online Course

There are 12 units of study

Communication Basics

In this lesson, we'll explore two detailed models that explain the complex nature of communication. You'll learn how words, the situation, what's going on in the heads of those communicating, and even environment are all connected—and that they all change from one communication event to the next. I'll explain a way to think about and use language that will help you more effectively avoid misunderstandings.

Communication Misunderstandings

Have you ever been in a situation where you don't know whether to say less, say more, or say nothing? In this lesson, you'll learn seven premises of communication that will help you through those times. Have you ever felt shy, apprehensive, or reluctant about communicating? This lesson will help you understand that reluctance and offer you two strategies for improving communication competence.

The Personal Side of Communication

In this lesson, you'll learn how our individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how we communicate. You'll also explore how we all seek gratification of specific human needs through the unique and complicated communication process.

Language and Logic

In this lesson, I'll show you how language affects reasoning abilities. You'll learn about constructing useful word maps that benefit your decision making as well as strategies you can use to avoid mental traps that can clog your thinking process. You'll also learn that language has limits, often making it difficult to separate fact from fiction.

Nonverbal Messages

Can you say something without uttering a word? In addition to voice, facial expression, and body movement, today we'll talk about other ways people send messages without making a sound. You'll also learn that men and women develop and use very different nonverbal communication behaviors—sending messages of either inclusion or exclusion.

Intercultural Communication Differences

In this lesson, we'll look at cultural identity and how it molds habits of communication no matter what the language of the culture is. You'll learn how cultures of the world are divided into two main categories. You'll examine how individuals and groups generalize and stereotype others and the psychological reasons for doing that.

Effective Listening

In this lesson, we'll explore types of listening as well as the discipline listening requires. We'll go over the barriers to effective listening, and strategies you can use to improve your listening habits. We'll compare poor listening to empathic listening, and then evaluate the effects each has on personal and professional communication success.

Gender Communication Differences

In this lesson, you're invited to examine gender differences from the inside out. You'll learn how brain structure as well as physical structure helps determine how men and women communicate. You'll learn about the ways humans learn to act as either masculine or feminine and who teaches them. We'll explore how differences in masculine and feminine behavior manifest themselves in personal and business relationships.

Relationship Dynamics

In today's lesson, you'll learn the three main characteristics that make up any relationship as well as the stages that all relationships go through. I'll show you how to identify relationship stages in order to evaluate relationships you have. You'll explore how self-disclosure and psychological balance affects relationships and discover the role lying plays in relationships.

Communication Rules

Today we'll examine several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others. You'll learn three rules for effective communication behavior that will help you know when and how to adjust your communication behavior. You'll also learn how you can influence the behavior of others in the communication situation.

Conversation Climate

In this lesson, you'll learn how people can change the direction of a conversation to advance a personal agenda. We'll go over strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation. We'll also explore the nature of communication cohesiveness within small groups and where individuality fits in group membership.

Interpersonal Conflict Resolution

In our last lesson, you'll learn how to identify various types of interpersonal conflicts and then we'll discuss some myths about conflict. We'll explore ways in which men and women handle conflict differently, and how different cultural groups approach and resolve conflict. You'll learn how to dissect a conflict and apply four steps to successful conflict resolution at work, within the family, or among friends.

Course 3 - Certificate in Building Teams That Work Online Course

There are 12 units of study

Learning All About Teams

If you're on a team, this course is for you. Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In our first lesson, you'll learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.

 Building an Enthusiastic and Productive Team

Do you want to know the secrets of building passionate and dynamic teams? It's not as hard as you might think—I promise. We'll begin today's lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, we'll discuss how to choose participants and clarify everyone's roles and responsibilities.

 Developing a Strong Team

Don't go into a team blind. In this lesson, you'll learn all the stages that teams go through and how to move successfully through each one. We'll also discuss the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements? We'll also discuss how to approach them and get the best response.

Cultivating Leadership Skills

Are you aspiring to be a team leader, or do you already have a team to direct? A lot of today's teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. First, you'll find out what your specific leadership qualities are. Next, learn how to develop the two areas of leadership responsibility: designing and coaching. By the end of this lesson, you'll be confident enough to accept a leadership role with poise and purpose.

Ramping Up Team Spirit

Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you'll measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.

Holding Great Meetings

Have you ever attended a meeting that made you yawn and want to dash for the door? Nobody likes to sit through those. In this lesson, you'll learn how to avoid those types of meetings by understanding the ground rules. We'll also talk about some of those first-day jitters every new team has. Finally, we'll talk about the problems that derail meetings from their full potential.

Making Decisions and Solving Problems

Your team exists in order to make good decisions and solve one or more problems. Communication is the key to accomplishing both. In this lesson, you'll learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.

Completing Team Projects

Your team's job is to deliver the project on time, within budget, and working well when it's first put into place. This is a lot of responsibility, and in order for the team to get going, it needs a plan. In this lesson, we'll talk about how you can create this plan. You'll also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.

Assembling a Virtual Team

If you're a fan of all the technology gizmos on the market today, I think you'll really like this lesson. Have you heard of virtual teams? With these teams, members live and work in different places. Today, you'll discover what virtual teams are, what technology they use, and how teammates can work well in this environment.

Avoiding Obstacles

You have your team up and running, and all of a sudden, things start going awry. Why? You may be facing one of the many obstacles that teams confront. It's better to know how to avoid negative traps before you fall into them. In this lesson, you'll learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.

Dealing With Interpersonal Conflicts

In this lesson, we're going to deal with something that none of us likes very much—conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. Conflict is a natural part of dealing with other people, and it's typical in teams as well. We'll look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.

Assessing Team Progress

How do you know your team is doing what it's supposed to be doing and if there's room for improvement? The best way is to assess your team's progress and use different methods to realign when necessary. That's what we'll discuss today as we finish up the course.

Course 4 - Certificate in Effective Communication Online Course

There are 12 units of study

Introduction to the Keys to Effective Communication

In our first lesson, you'll learn the qualities that make someone a great communicator. I'll teach you the five components of achievable goals and how to create win-win situations. You'll benefit from setting your own communication goals in clear steps that are easy to reach. You'll be able to apply the new skills you learn to your own life, and I'll be right here to guide you in the Discussion Area to help you build your confidence and learn to communicate more powerfully.

Rapport

Building rapport is the first great key to effective communication. Great communicators know how to get and keep rapport with others. In today's lesson, you'll learn how to build rapport with almost anyone. The potent tools are easy to understand and use. And after this lesson, you'll become a better listener and know how to keep respect alive in your conversations. You'll also learn the art of reflective listening, and I'll give you lots of examples and stories of how others turned frustrating communications into successful ones.

Pacing, Linking and Leading

Today you'll learn how to pace and lead your conversations toward win-win outcomes. You'll learn how to contain a conversation, keeping it on track and moving toward your goals. You'll understand how and when to use different styles of communication, and you'll learn how to contain a conversation so things go smoothly. Interrupting gracefully and breaking rapport are skills you'll learn to use in uncomfortable situations. I'll give you lots of examples on how this works so you'll learn quickly.

Mastering Learning Style

In this lesson, you'll master the three learning and communication styles. You'll uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with. You'll learn how your brain works, and we'll go through an exercise to help you mobilize your brain power. This lesson is always a student favorite!

Regaining Lost Rapport

Today, you'll learn some great ways to regain lost rapport and keep conversations positive. When we lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You'll also learn how to acquire flexibility in your communication style, enabling you to stay in great rapport with all types of people.

Mastering Motivation

In this lesson, you'll learn some useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. So today, you'll find out how to inspire coworkers and family members toward mutual outcomes. As you master your motivation skills, other things fall into place. Relationships heal and communication improves. You'll develop a strong sixth sense about the people you come in contact with. These practical hands on skills are something you can use for the rest of your life.

Group Presentations

Today, we'll explore presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome. After finishing this lesson, you'll understand how to use first, second and third-person perspective to increase your awareness and understanding. I'll also show you ways to feel comfortable in many kinds of group situations.

Communication in Leadership and Teamwork

Imagine that you're a part of a team in which the leadership is genuine. Imagine knowing how to step into the shoes of a true leader. In today's lesson, we'll explore leadership and teamwork. You'll learn how to build a great work or family team where each team member gives one another equal value and respect. You'll see how a great leader can elicit and set the goals for his or her team and develop the vision for the group. The leader uses the knowledge and capabilities of each person, and places team members so each person performs optimally. Effective leaders inspire, guide, and bring out the best in each and all.

Communication with Children

In today's lesson, you'll learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and our words go in deeply. You'll learn why the early years of a child's life are so important. This information is relevant at any age, but especially important with young children. Information about brain development and early literacy dovetails beautifully with the other wonderful things you'll learn in this course.

Subconscious Communication

Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In today's lesson, you'll find out how to use affirmations effectively. You'll understand how your subconscious mind works, and you'll learn more about non-verbal communication, which is 96% of communication. I'll also teach you how to apply the strategies to your personal situations.

Managing Stressful Communication and Anger

Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, we'll focus on centering and tools to use when you're stressed or angry. You'll understand how to manage transition times so that change is graceful. You'll learn how to hold efficient, productive, and fun family meetings. Family meetings reduce the stress in your home and increase the communication among the members of your household. You'll also find out how to apply these techniques to any group.

Review of the Keys to Effective Communication

In each of our lessons, the material has been building up to this point, and today is the grand finale. In our final lesson today, we'll pull together and review everything you've learned. We'll go back and take a look at your communication goals to see how far you've come, and you'll set new goals to help you effectively apply your skills to your life after the course. You'll gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You'll use these strategies for the rest of your life!

Course 5 - Certificate in Managing Customer Service Online Course

 There are 12 units of study

Winning Customer Service

Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Customers Revealed

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

Customer Expectations

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

Customer Service: Why Do I?

A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

The Decline (and Revival) of Customer Service

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Moving Forward With The Four P's

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

Traits of Outstanding Customer Reps

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

Measuring Customer Service

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join us for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Customer Service Communication

Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, we'll discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Helping Upset Customers

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. We'll also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Motivating Your Team Part I

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

Motivating Your Team Part II

As we close our course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As we all know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Course 6 - Certificate in Teaching Adult Learners Online Course

There are 12 units of study

Keys to Success in Your Teaching Career

A great classroom starts with a great teacher—and that’s you! In this lesson, we’ll look at how you can grow in your job as an adult educator by enhancing your professionalism and managing your time effectively. In addition, we’ll look at ways to boost your confidence and establish your authority in the classroom.

Creating a Positive Learning Environment

Adult students are different than kids, and understanding those differences can help you reach and teach them. Today we’ll look at what makes adult learners tick and how you can best meet their needs. In addition, we’ll talk about preparing for that big first day by getting your paperwork in order. Finally, we’ll look at seven different seating arrangements and the pros and cons of each.

Understanding Learning Styles

Jill is a risk-taker who loves testing the rules. Germaine is a shy bookworm. Claire is an artist, while Dave’s your most popular student. All of these adults have different learning styles and intelligences—and to win them over, you’ll need to teach to their strengths. In this lesson, we’ll explore two different models of learning styles, and take a look at the eight intelligences you’ll want to factor into your lesson plans.

Managing, Supervising, and Counseling Your Students

Zzzzzzz. That’s the sound of Darren snoozing in the corner as you’re trying to lecture. Meanwhile, Emily and Sherelle are too busy gossiping about their weekend dates to pay any attention to you. Does this sound like your classroom? If so, you’ll enjoy today’s lesson, where you’ll learn loads of tricks to get misbehaving students back on track. We’ll also talk about ways to get shy violets to participate, and look at an effective conflict management technique.

Basic Teaching Methods

Remember the old days, when teachers lectured for hours while students took notes or dozed? Those days are gone—and good riddance! Today, we’ll talk about a host of innovative techniques, from window paning and role-playing to mnemonics and visualization, that work like magic in a student-centered classroom. But we’ll also take a peek at lectures and other classic teaching techniques, and see what part they can play in a modern-day learning environment.

Planning Your Course

"Proper prior planning" may be a cliché, but it’s also an excellent idea. In this lesson, we’ll look at the up-front work that can set you up for success in the classroom. First, you’ll discover the 12 steps for creating a dynamite course outline. After that, we’ll delve into lesson planning—and finally, we’ll talk about laying the groundwork for a welcoming orientation.

Educational Aids and Classroom Technology

Just as an interior decorator accents a room with bright colors and great fabrics, you can accent your classroom presentations with the right audiovisual aids. Today, we’ll look at high-tech, low-tech, and no-tech educational aids and technology you can use to capture and keep your students’ attention. In addition, we’ll talk about setting up your classroom so that everyone can benefit from videos and other on-screen material.

Creating Effective Presentations

What motivates your students to learn? Today, we’ll look at the 10 needs and desires that bring learners to your classroom—and you’ll discover how to tap into those motivators during your presentations. We’ll also look at how to create powerful presentation openings, content, and closings. Then we’ll explore the art of questioning and talk about the best way to ask and answer questions in your classroom.

Grading and Advising Your Students

In this lesson, we’ll discuss the A-B-C’s of grading and talk about ways to write top-notch test questions. In addition, you’ll discover great tools for assessing any type of skill, from cake-baking to hairdressing. You’ll also find out how to avoid the most common mistakes teachers make when they assess students, so you can achieve the Goldilocks standard of grading: not too harsh, not too easy, but just right.

Teaching Students Who Have Special Needs

You want every student to feel welcome in your classroom—so today we’ll look at making your class accessible and enjoyable for students with disabilities. First, we’ll look at the Americans with Disabilities Act (ADA), and you’ll learn how to comply with this law. Next, we’ll talk about learning disabilities—in particular, dyslexia and attention-deficit/hyperactivity disorder (ADHD). And finally, we’ll explore ways to show courtesy and respect to students with any type of disability.

Teaching Study Skills and Test-Taking Techniques

Even if you create great lessons, your students will succeed only if they’re good studiers and efficient test-takers. In this lesson, we’ll explore ways to beef up your students’ study skills and look at strategies for test-taking. In addition, we’ll discuss test anxiety and talk about tailoring your tips on studying to each learner’s strengths.

Starting a Career as an Adult Educator

Enough about your students—today's lesson is all about you! Whether you're a brand-new teacher or an experienced educator looking for new classroom opportunities, you'll find tips here on how to power up your job search. We'll start by talking about two keys to a successful job hunt: a great résumé and a winning portfolio. After that, we'll discuss how you can target the right schools and wow them with your letter-writing and interview skills

Course 7 - Certificate in Individual Excellence Online Course

There are 12 units of study

Introduction: Your Career Plan
Career planning creates a road map for your life. It determines what you do and when you do it. Effective career planning begins with a self-assessment, continues on to researching potential career moves, and ends with goal setting. Today, we'll show you how to start developing a useful career plan, regardless of whether you're at the beginning of your journey or have been traveling on the road for a while.
 
Goal Setting and Creativity
In our first lesson, we identified goal setting as an important ingredient in developing your career plan. We shared a step-by-step process for creating and implementing meaningful goals. In this lesson, we'll investigate many more elements of effective goal setting. We'll also explore the nature of creative thinking and share methods for increasing your creativity.
 
Interpersonal Communication (Getting People To Listen and Listening So People Speak)
Whenever two or more people interact, communication takes place. Unfortunately, communication often leads to misunderstanding, frustration, and dissatisfaction. Today, you'll learn how to become a better verbal communicator. We'll help you develop a clear message, deliver it through the right communication channels, and improve your listening and understanding of body language and other forms of nonverbal communication.
 
Written Communication
Now that you have a good understanding of verbal communication, it's time to discuss written communication. In this lesson, we'll present principles and concepts to help you plan, organize, and write your ideas so that you become a master communicator. We'll also discuss the various types of written documents such as reports, memos, e-mails, letters, proposals, policies, and procedures.
 
Becoming and Staying Organized
Personal organization is a highly desirable goal, but one that many people find hard to achieve. It's not about having good intentions or telling a close friend, "This year I'm going to be organized!" The keys to personal organization are awareness, preparation, execution, and follow-through. Our objective for today's lesson is to help you use these keys to open the doors that will lead you to becoming organized.
 
Problem Solving and Decision-Making
Life is filled with opportunities, problems, and choices. So, today, we'll examine key elements of problem solving, present a model of decision-making, and discuss how to use numerical methods to arrive at the best solutions.
 
Time Management (Taking Control
In this lesson, we'll discuss time management, which should really be called self management. The ability to use time wisely makes it easier to accomplish tasks, improves performance, and reduces stress. So, your goal should be to use time to increase your productivity and accomplish a greater number of objectives. The concepts we'll discuss today will help you do just that.
 
Stress Management (Is Stress Desirable?)
Stress is an unavoidable part of life and can't be eliminated. You experience stress during a salary negotiation, a visit to the dentist for a root canal, or at an exciting basketball game. When you manage your stress, you increase your chances of enjoying a fulfilling and rewarding life. In this lesson, we'll help you understand what stress really is, identify where it comes from, find out how it affects you, and learn some stress reduction and coping strategies.
 
Risk Management (How Much Should You Take?)
Risk taking and risk avoiding are parts of everyday life. Life requires choices and choices require risks. These days, how well you identify, research, measure, and take risks is a big part of what determines how successful you will be. Today, we'll help you understand what risk is and present concepts and strategies to help you take calculated risks and make the right choices.
 
Conflict Management (Should It Be Avoided?)
Most people dislike conflict. But it's often unavoidable. Conflict comes from your beliefs, opinions, values, desires, needs, and habits. Contrary to what many people think, conflict is not necessarily undesirable. In this lesson, you'll learn where conflict comes from and examine different strategies that can help you manage it constructively.
 
Financial Skills (Part I)
Some people call accounting the language of business. To be able to use this language, you need to have a good grasp of key financial concepts and fundamentals. So, today, we'll discuss the differences between bookkeeping and accounting, share basic accounting terms, show you various types of accounting methods, and walk you through the two most widely used financial statements.
 
Financial Skills (Part II)
In our final lesson, we'll continue our discussion of accounting and finance. We'll examine various types of costs, determine what cash flow really means, identify key differences between financial and cost accounting, and explore how to make rational investments. After all, you don't mind making a little money, do you?

Course 8 - Certificate in Leadership Skills Online Course

There are 12 units of study

Leadership Qualities and Models
Do you think you know what leadership is? In our first lesson, you'll see how many ways there are to answer that question. And you'll start to get a sense of what leaders really do. We'll begin to share our thoughts and use roles models as ways to showcase the kinds of behavior that we'll work at together. This lesson always generates lots of discussion!

Leadership Responsibilities
In this thought-provoking lesson, we'll look at the responsibilities leaders have to individuals and to organizations. And you'll begin to look at some of the leadership tools we'll use in this course—readings, ideas from great leaders, and your journal—to get you thinking about what you can do to behave like a leader.

Value-Centered Leadership
We do what we believe in, don't we? In today's lesson, we'll look at two important aspects of leadership: its relationship with principles and its relationship with emotional intelligence. If you've ever known someone whose behavior seemed out of touch, you'll find out why in this lesson.

Leadership Self-Assessment
Leaders know themselves well, so in this lesson we'll talk about methods you can use to get to know yourself better. We'll learn about personality type assessments and behavioral assessments. This study will be particularly fun and will have an impact on your behavior in all aspects of your life.

Team Building
You probably already know that successful leaders are team builders, but do you know what types of teams are possible or how to build them? We'll take a closer look in today's lesson. Every one of us has been on some kind of a team, so this lesson has guidance and insights for us all.

Communication
Leaders are often differentiated from others by the power of their communication skills. Today, you'll get a sense of why and how when I guide you through some simple but insightful methods you can use to improve your communication skills. This lesson helps many students start changing their behavior right away!

Coaching or Mentoring
Today, we'll begin to explore the types of behavior that successful leaders portray—leaders guide and support others by asking questions, providing advice and feedback, supporting others, and building morale. This lesson will provide you with plenty of practical tips and much to think about.

Behavioral Styles
If you're wondering how leaders can balance being themselves and being a public figure, this lesson will help! We'll look at something called Situational Leadership, as well as how leaders relate to organizations. This lesson will be an eye-opener!

Influence and Collaboration
Ready to learn more about your own behavior? Today we'll look at how leaders make decisions and influence others without forcing them. We'll answer some challenging questions and explore some insightful guidelines, as well.

Providing Strategic Vision
Everyone turns to a leader for strategic vision, but do you know how to think strategically? This is an important lesson because it takes some of the mystery out of the terms strategy and vision.

Creating/Changing Culture
Today we'll discuss another big topic: how leaders effect change. In this lesson, we'll look at some very specific things that leaders—and you—can do to effect change. As in all our lessons, you'll read quotes from famous writers about change and leadership that will help stimulate your own ideas.

Facilitating Creative Thinking
Leaders aren't the only ones who have great new ideas, and so our course will end with a look at how leaders inspire creative thinking in others. It's a logical and fun way to end—pointing you in the direction of your own new ideas. The last thing we'll do is take a thought-provoking look at what it means to be creative.

Course 9 - Certificate in Stress Management Online Course

The Stress Management certificate program consists of a total of 9 courses:

  • Physiology of Stress
  • Social Context of Stress
  • Psychology of Stress
  • The Effects of Stress on Health
  • Stress and Nutrition
  • Stress and Physical Activity
  • Workplace Stress
  • Journaling: Healthy Living Through Self-Discovery
  • Stress Reduction Techniques and Therapies

Course 10 - Certificate in Skills for Making Great Decisions Online Course

There are 12 units of study

Born Decision Makers

Your brain is amazingly well-equipped with all kinds of tools for making great decisions! Natural skills, such as pattern matching and problem framing, often help you make wise choices. But just owning tools doesn't mean you know how to use them skillfully. In our first lesson, we'll discuss how to make the most of some of your natural abilities and also avoid some common pitfalls, like bias, myopia, and overconfidence.

Needs, Wants, and Actions

Did you know that you make decisions virtually every minute of every day, even in your sleep? Just as drops of water, given enough time, can carve out a canyon, all those decisions—even the little ones—will eventually have a huge impact on your life. In this lesson, you'll learn about five kinds of decisions you make every day, as well as the critical difference between actions and intentions!

Achieving Personal Goals

What's the difference between a goal and a dream? A goal is something you can control through your own efforts, where a dream depends on luck or fate. When you want something, how do you know if it's a dream or a goal? How can you make your wishes come true? You'll find many of the answers in this lesson. We'll talk about short-term and long-term goals, the steps for achieving goals, and how to know when you should change your goals.

Making Everyday Decisions

In today's lesson, we'll discuss when and how to pay close attention to those little, seemingly unimportant everyday decisions that really do make a difference. You'll learn how to identify three types of decisions—conscious, unconscious, and subconscious—and know when decisions for change need to be made. You'll develop some very useful skills for planning, prioritizing, and dealing with that thief of time, procrastination.

Dealing With Crisis

What is a crisis? Is it something that happens outside of you, or is it how you feel? What are the qualities that make a situation critical? How can you make the best decisions possible when time and information are limited but you're under a lot of pressure to take action? Today's lesson will help you cope with uncertainty and prepare for the unexpected. You'll learn techniques that can help you relax and cope better, regardless of what may be happening around you.

Dealing With Our Emotions

Life would certainly be dull if we didn't have feelings! Good feelings—like love, joy, and laughter—give us pleasure. Bad feelings—like confusion, sorrow, and guilt—can help us learn and grow. But feelings often conflict with logic and reason and get us in trouble. How do you know whether to listen to your emotions or ignore them when it comes to making decisions? You'll find some of the answers in this lesson

Making Decisions With Others

Like emotions, other people certainly help to make life worth living. But boy—can they ever complicate things when it comes to making good decisions! In this lesson, we'll discuss some important skills for setting good boundaries with others and dealing with disagreement. You'll learn how to develop attitudes that are essential for good relationships and how to work effectively with others to make the best possible decisions.

Learning to Manage Risk

You've heard the expression "Nothing ventured, nothing gained." Sometimes you have to risk a little to gain a lot. But when is it best to go out on a limb, and when is it best to hold on to the trunk? In today's lesson, we'll go over some foolproof guidelines for managing risk. You'll also decide if you're basically a risk-taker, a play-it-safe type, or somewhere in between.

Understanding Luck

Luck happens. But are we completely at its mercy, blown around on the sea of life by the winds of change? The answer is no! In this lesson, you'll learn how the element of luck affects what you expect from life and how to use that to your advantage. You'll find out how to avoid being misled by superstition and wishful thinking, as well as how to use positive expectations to help steer your life the way you want it to go.

Recovering From Mistakes

Have you ever made a mistake? Do you expect that you may someday make another one? If so, then the topics we'll explore in this lesson are important! You'll learn about some of the main reasons we make poor decisions, as well as both healthy and unhealthy ways to respond to your own errors. You'll learn how to recover from mistakes, turning them into opportunities to learn and grow.

Changing Habits

Habits can be terrific time-savers! They often allow us to do the right thing automatically, without even having to think about it. On the other hand, we all know that there are those other kinds of habits—the ones that lead us to do the wrong things automatically! This lesson will give you power over your own habits as you learn skills for developing good habits and getting rid of the ones you don't need.

Decision- Making Tools and Resources

Throughout this course, you'll use a journal to help you learn about and practice some good decision-making skills. In our final lesson, you'll learn more about the power of journaling. You'll also get some ideas for how to use other very useful decision-making tools, including notes, lists, and diagrams. Finally, you'll get some good ideas about when to consult experts and when to wing it on your own.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Learn about the behaviour that makes completing even the simplest tasks difficult - 10 Courses in this Bundle

  1.  Achieving Success with Difficult People

  2.  Interpersonal Communication

  3.  Building Teams That Work

  4.  Effective Communication

  5.  Managing Customer Service

  6.  Teaching Adult Learners

  7.  Individual Excellence

  8.  Leadership Skills

  9.  Stress Management

  10.  Skills for Making Great Decisions

1. Achieving Success with Difficult People: Do you know people whose behavior makes completing even the simplest tasks difficult?

Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members?

Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

2. Interpersonal Communication: Learn How To Communicate Effectively

This Certificate in Interpersonal Communication Online Course will teach you how communicating successfully depends on effective use of communication strategies and behaviors.

Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate.

It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two sides of the same coin. A smile can have many meanings. And so can silence.

3. Building Teams That Work: Master the Skills You'll Need to Effectively Manage Projects

Teams are becoming a staple in today's workplace. In this building teams that work online course, you'll learn the components of a successful team and the stages of its development.

You'll master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you'll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Along the way, you'll follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting a number of people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.

4. Effective Communication: Learn How to Become a Great Conversationalist

If you often find yourself at a loss for words or lack confidence in your communication abilities, you'll appreciate this Certificate in Effective Communication Online Course.

With the help of a patient instructor and a supportive community of your fellow students, you'll work step by step through the process of becoming a great conversationalist.

You'll learn to use communication to build rapport and create environments of trust, warmth, and respect.

Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.

5. Managing Customer Service: Learn How to Communicate more Clearly and Effectively with the Customers

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks with this Certificate in Managing Customer Service Online Course.

6. Teaching Adult Learners: Learn Teaching Techniques That Will Turn your Students into Active Learners and Set Them Up for Success

First, we’ll explore the unique needs and motivations of adult students and find out just what they’re expecting from your class. After that, we’ll examine your students’ different learning styles and multiple intelligences and look at how you can teach to each learner’s strengths. We’ll also talk about ways to get misbehaving or under-achieving students back on track.

Next, we’ll delve into a host of innovative teaching techniques that will turn your students into active learners and set them up for success. We’ll also look at high-tech, low-tech, and no-tech educational tools you can use to capture and hold your students’ attention.

We’ll follow that up by tackling a challenging topic: how to organize your material effectively and design strong lesson plans. We’ll also talk about creating a warm, welcoming classroom environment and preparing a fun orientation.

In addition, we’ll look at how to create effective tests and how to teach your students good study skills. We’ll also check out a wide range of assessments that will help you grade anything from a hairstyle to an ESL essay. And finally, we’ll talk about making your classroom accessible and enjoyable for students with disabilities.

If you’re training to teach adults, the information and hands-on activities in this Certificate in Teaching Adult Learners Online Course will give you the confidence you need to succeed—and you’ll know all the tricks and techniques for winning over this fun, exciting, and very demanding group of student

7. Individual Excellence: Develop a Fulfilling Career Plan and Improve Relationships with Co-workers, Friends, and Family

With this Certificate in Individual Excellence Online Course, you'll learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict in your life. Develop a fulfilling career plan and improve relationships with co-workers, friends, and family

8. Leadership Skills: Enjoy Success in Your Career and Have More Control Over Your Destiny

Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.

This program/course is a good choice for those looking for project management experience and those aspiring to obtain a PMI credential. It's also an excellent choice for existing PMI credential holders looking for an approved activity for PMI's continuing certification PDUs. At the end of this course, you'll receive a certificate indicating your completion of PDUs equal to the number of hours of this course through ed2go, R.E.P. #3213. Please visit pmi.org to learn more about PMI's credentials and how they may fit into your continuing education plans.

9. Stress Management: Explore the physiological, social, and psychological impacts of stress

Stress is at epidemic levels in the world today. It affects every aspect of the body, mind, and spirit, resulting in a wide range of symptoms from headaches or stomach ailments to heart disease and death. Currently, as many as 90% of all visits to health-care providers in the United States are considered stress-related.

In this certificate program, you'll explore the physiological, social, and psychological impacts of stress and study modalities to get stress under control. You'll examine the relationship between stress and health, nutrition, and physical activity, and discover how stress can develop in the workplace. You'll trace both the psychological and physiological effects of stress, and understand how stress affects health and wellbeing. Finally, you'll learn about the different therapies that can help reduce stress, including how healthy living habits—such as exercise and diet—can help counteract the negative impact of stress.

At the end of this program, you'll appreciate the importance of recognizing the impact of stress, and you'll have gained knowledge of strategies and therapies to reduce and manage stress.

10. Skills for Making Great Decisions: Learn Your Ability To Make Good Decisions and Judgement

With this Certificate in Skills for Making Great Decisions Online Course, you'll learn how to deal effectively with crisis, how to use your emotions as decision-making tools, and how to work with others to make good decisions. You'll develop some important guidelines for when to take risks, when to trust your luck, and what to do if you make a mistake. The goal of this course is to give you the power to live the best life you can and make the very most of every opportunity.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  2. Instructors lead each course and you will be able to interact with them and ask questions
  3. You can study from home or at work at your own pace in your own time
  4. You can download printer friendly course material or save for viewing off line
  5. You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete each course receive a certificate of completion per course, with a passing score (for the online assessment) and will be issued a certificate via email.

Ultimate Achieving Success with Difficult People Online Bundle, 10 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Achieving Success with Difficult People Online Course

There are 12 units of study

Identifying Preferred Communication Styles
In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

Analyzing Your Own Difficult-Person Situation
In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Dealing With Hostile-Aggressive Personality Types
Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

Deaing With Difficult Passive Personality Types
In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

Dealing With Aggressive Subcategories of Difficult Intuitors
In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Identitfying and Dealing With Relaters
Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

Developing Skills to Become More Flexible
In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieve.

Exploring Resilience-Building Strategies
In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

Discovering the Importance of Assertiveness to Positive Relationships
After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

Changing Your Own Assertiveness Skills
You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Learning Techniques to Improve Your Listening Abilities
Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.

Course 2 - Certificate in Interpersonal Communication Online Course

There are 12 units of study

Communication Basics

In this lesson, we'll explore two detailed models that explain the complex nature of communication. You'll learn how words, the situation, what's going on in the heads of those communicating, and even environment are all connected—and that they all change from one communication event to the next. I'll explain a way to think about and use language that will help you more effectively avoid misunderstandings.

Communication Misunderstandings

Have you ever been in a situation where you don't know whether to say less, say more, or say nothing? In this lesson, you'll learn seven premises of communication that will help you through those times. Have you ever felt shy, apprehensive, or reluctant about communicating? This lesson will help you understand that reluctance and offer you two strategies for improving communication competence.

The Personal Side of Communication

In this lesson, you'll learn how our individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how we communicate. You'll also explore how we all seek gratification of specific human needs through the unique and complicated communication process.

Language and Logic

In this lesson, I'll show you how language affects reasoning abilities. You'll learn about constructing useful word maps that benefit your decision making as well as strategies you can use to avoid mental traps that can clog your thinking process. You'll also learn that language has limits, often making it difficult to separate fact from fiction.

Nonverbal Messages

Can you say something without uttering a word? In addition to voice, facial expression, and body movement, today we'll talk about other ways people send messages without making a sound. You'll also learn that men and women develop and use very different nonverbal communication behaviors—sending messages of either inclusion or exclusion.

Intercultural Communication Differences

In this lesson, we'll look at cultural identity and how it molds habits of communication no matter what the language of the culture is. You'll learn how cultures of the world are divided into two main categories. You'll examine how individuals and groups generalize and stereotype others and the psychological reasons for doing that.

Effective Listening

In this lesson, we'll explore types of listening as well as the discipline listening requires. We'll go over the barriers to effective listening, and strategies you can use to improve your listening habits. We'll compare poor listening to empathic listening, and then evaluate the effects each has on personal and professional communication success.

Gender Communication Differences

In this lesson, you're invited to examine gender differences from the inside out. You'll learn how brain structure as well as physical structure helps determine how men and women communicate. You'll learn about the ways humans learn to act as either masculine or feminine and who teaches them. We'll explore how differences in masculine and feminine behavior manifest themselves in personal and business relationships.

Relationship Dynamics

In today's lesson, you'll learn the three main characteristics that make up any relationship as well as the stages that all relationships go through. I'll show you how to identify relationship stages in order to evaluate relationships you have. You'll explore how self-disclosure and psychological balance affects relationships and discover the role lying plays in relationships.

Communication Rules

Today we'll examine several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others. You'll learn three rules for effective communication behavior that will help you know when and how to adjust your communication behavior. You'll also learn how you can influence the behavior of others in the communication situation.

Conversation Climate

In this lesson, you'll learn how people can change the direction of a conversation to advance a personal agenda. We'll go over strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation. We'll also explore the nature of communication cohesiveness within small groups and where individuality fits in group membership.

Interpersonal Conflict Resolution

In our last lesson, you'll learn how to identify various types of interpersonal conflicts and then we'll discuss some myths about conflict. We'll explore ways in which men and women handle conflict differently, and how different cultural groups approach and resolve conflict. You'll learn how to dissect a conflict and apply four steps to successful conflict resolution at work, within the family, or among friends.

Course 3 - Certificate in Building Teams That Work Online Course

There are 12 units of study

Learning All About Teams

If you're on a team, this course is for you. Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In our first lesson, you'll learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.

 Building an Enthusiastic and Productive Team

Do you want to know the secrets of building passionate and dynamic teams? It's not as hard as you might think—I promise. We'll begin today's lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, we'll discuss how to choose participants and clarify everyone's roles and responsibilities.

 Developing a Strong Team

Don't go into a team blind. In this lesson, you'll learn all the stages that teams go through and how to move successfully through each one. We'll also discuss the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements? We'll also discuss how to approach them and get the best response.

Cultivating Leadership Skills

Are you aspiring to be a team leader, or do you already have a team to direct? A lot of today's teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. First, you'll find out what your specific leadership qualities are. Next, learn how to develop the two areas of leadership responsibility: designing and coaching. By the end of this lesson, you'll be confident enough to accept a leadership role with poise and purpose.

Ramping Up Team Spirit

Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you'll measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.

Holding Great Meetings

Have you ever attended a meeting that made you yawn and want to dash for the door? Nobody likes to sit through those. In this lesson, you'll learn how to avoid those types of meetings by understanding the ground rules. We'll also talk about some of those first-day jitters every new team has. Finally, we'll talk about the problems that derail meetings from their full potential.

Making Decisions and Solving Problems

Your team exists in order to make good decisions and solve one or more problems. Communication is the key to accomplishing both. In this lesson, you'll learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.

Completing Team Projects

Your team's job is to deliver the project on time, within budget, and working well when it's first put into place. This is a lot of responsibility, and in order for the team to get going, it needs a plan. In this lesson, we'll talk about how you can create this plan. You'll also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.

Assembling a Virtual Team

If you're a fan of all the technology gizmos on the market today, I think you'll really like this lesson. Have you heard of virtual teams? With these teams, members live and work in different places. Today, you'll discover what virtual teams are, what technology they use, and how teammates can work well in this environment.

Avoiding Obstacles

You have your team up and running, and all of a sudden, things start going awry. Why? You may be facing one of the many obstacles that teams confront. It's better to know how to avoid negative traps before you fall into them. In this lesson, you'll learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.

Dealing With Interpersonal Conflicts

In this lesson, we're going to deal with something that none of us likes very much—conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. Conflict is a natural part of dealing with other people, and it's typical in teams as well. We'll look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.

Assessing Team Progress

How do you know your team is doing what it's supposed to be doing and if there's room for improvement? The best way is to assess your team's progress and use different methods to realign when necessary. That's what we'll discuss today as we finish up the course.

Course 4 - Certificate in Effective Communication Online Course

There are 12 units of study

Introduction to the Keys to Effective Communication

In our first lesson, you'll learn the qualities that make someone a great communicator. I'll teach you the five components of achievable goals and how to create win-win situations. You'll benefit from setting your own communication goals in clear steps that are easy to reach. You'll be able to apply the new skills you learn to your own life, and I'll be right here to guide you in the Discussion Area to help you build your confidence and learn to communicate more powerfully.

Rapport

Building rapport is the first great key to effective communication. Great communicators know how to get and keep rapport with others. In today's lesson, you'll learn how to build rapport with almost anyone. The potent tools are easy to understand and use. And after this lesson, you'll become a better listener and know how to keep respect alive in your conversations. You'll also learn the art of reflective listening, and I'll give you lots of examples and stories of how others turned frustrating communications into successful ones.

Pacing, Linking and Leading

Today you'll learn how to pace and lead your conversations toward win-win outcomes. You'll learn how to contain a conversation, keeping it on track and moving toward your goals. You'll understand how and when to use different styles of communication, and you'll learn how to contain a conversation so things go smoothly. Interrupting gracefully and breaking rapport are skills you'll learn to use in uncomfortable situations. I'll give you lots of examples on how this works so you'll learn quickly.

Mastering Learning Style

In this lesson, you'll master the three learning and communication styles. You'll uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with. You'll learn how your brain works, and we'll go through an exercise to help you mobilize your brain power. This lesson is always a student favorite!

Regaining Lost Rapport

Today, you'll learn some great ways to regain lost rapport and keep conversations positive. When we lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You'll also learn how to acquire flexibility in your communication style, enabling you to stay in great rapport with all types of people.

Mastering Motivation

In this lesson, you'll learn some useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. So today, you'll find out how to inspire coworkers and family members toward mutual outcomes. As you master your motivation skills, other things fall into place. Relationships heal and communication improves. You'll develop a strong sixth sense about the people you come in contact with. These practical hands on skills are something you can use for the rest of your life.

Group Presentations

Today, we'll explore presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome. After finishing this lesson, you'll understand how to use first, second and third-person perspective to increase your awareness and understanding. I'll also show you ways to feel comfortable in many kinds of group situations.

Communication in Leadership and Teamwork

Imagine that you're a part of a team in which the leadership is genuine. Imagine knowing how to step into the shoes of a true leader. In today's lesson, we'll explore leadership and teamwork. You'll learn how to build a great work or family team where each team member gives one another equal value and respect. You'll see how a great leader can elicit and set the goals for his or her team and develop the vision for the group. The leader uses the knowledge and capabilities of each person, and places team members so each person performs optimally. Effective leaders inspire, guide, and bring out the best in each and all.

Communication with Children

In today's lesson, you'll learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and our words go in deeply. You'll learn why the early years of a child's life are so important. This information is relevant at any age, but especially important with young children. Information about brain development and early literacy dovetails beautifully with the other wonderful things you'll learn in this course.

Subconscious Communication

Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In today's lesson, you'll find out how to use affirmations effectively. You'll understand how your subconscious mind works, and you'll learn more about non-verbal communication, which is 96% of communication. I'll also teach you how to apply the strategies to your personal situations.

Managing Stressful Communication and Anger

Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, we'll focus on centering and tools to use when you're stressed or angry. You'll understand how to manage transition times so that change is graceful. You'll learn how to hold efficient, productive, and fun family meetings. Family meetings reduce the stress in your home and increase the communication among the members of your household. You'll also find out how to apply these techniques to any group.

Review of the Keys to Effective Communication

In each of our lessons, the material has been building up to this point, and today is the grand finale. In our final lesson today, we'll pull together and review everything you've learned. We'll go back and take a look at your communication goals to see how far you've come, and you'll set new goals to help you effectively apply your skills to your life after the course. You'll gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You'll use these strategies for the rest of your life!

Course 5 - Certificate in Managing Customer Service Online Course

 There are 12 units of study

Winning Customer Service

Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Customers Revealed

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

Customer Expectations

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

Customer Service: Why Do I?

A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

The Decline (and Revival) of Customer Service

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Moving Forward With The Four P's

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

Traits of Outstanding Customer Reps

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

Measuring Customer Service

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join us for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Customer Service Communication

Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, we'll discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Helping Upset Customers

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. We'll also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Motivating Your Team Part I

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

Motivating Your Team Part II

As we close our course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As we all know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Course 6 - Certificate in Teaching Adult Learners Online Course

There are 12 units of study

Keys to Success in Your Teaching Career

A great classroom starts with a great teacher—and that’s you! In this lesson, we’ll look at how you can grow in your job as an adult educator by enhancing your professionalism and managing your time effectively. In addition, we’ll look at ways to boost your confidence and establish your authority in the classroom.

Creating a Positive Learning Environment

Adult students are different than kids, and understanding those differences can help you reach and teach them. Today we’ll look at what makes adult learners tick and how you can best meet their needs. In addition, we’ll talk about preparing for that big first day by getting your paperwork in order. Finally, we’ll look at seven different seating arrangements and the pros and cons of each.

Understanding Learning Styles

Jill is a risk-taker who loves testing the rules. Germaine is a shy bookworm. Claire is an artist, while Dave’s your most popular student. All of these adults have different learning styles and intelligences—and to win them over, you’ll need to teach to their strengths. In this lesson, we’ll explore two different models of learning styles, and take a look at the eight intelligences you’ll want to factor into your lesson plans.

Managing, Supervising, and Counseling Your Students

Zzzzzzz. That’s the sound of Darren snoozing in the corner as you’re trying to lecture. Meanwhile, Emily and Sherelle are too busy gossiping about their weekend dates to pay any attention to you. Does this sound like your classroom? If so, you’ll enjoy today’s lesson, where you’ll learn loads of tricks to get misbehaving students back on track. We’ll also talk about ways to get shy violets to participate, and look at an effective conflict management technique.

Basic Teaching Methods

Remember the old days, when teachers lectured for hours while students took notes or dozed? Those days are gone—and good riddance! Today, we’ll talk about a host of innovative techniques, from window paning and role-playing to mnemonics and visualization, that work like magic in a student-centered classroom. But we’ll also take a peek at lectures and other classic teaching techniques, and see what part they can play in a modern-day learning environment.

Planning Your Course

"Proper prior planning" may be a cliché, but it’s also an excellent idea. In this lesson, we’ll look at the up-front work that can set you up for success in the classroom. First, you’ll discover the 12 steps for creating a dynamite course outline. After that, we’ll delve into lesson planning—and finally, we’ll talk about laying the groundwork for a welcoming orientation.

Educational Aids and Classroom Technology

Just as an interior decorator accents a room with bright colors and great fabrics, you can accent your classroom presentations with the right audiovisual aids. Today, we’ll look at high-tech, low-tech, and no-tech educational aids and technology you can use to capture and keep your students’ attention. In addition, we’ll talk about setting up your classroom so that everyone can benefit from videos and other on-screen material.

Creating Effective Presentations

What motivates your students to learn? Today, we’ll look at the 10 needs and desires that bring learners to your classroom—and you’ll discover how to tap into those motivators during your presentations. We’ll also look at how to create powerful presentation openings, content, and closings. Then we’ll explore the art of questioning and talk about the best way to ask and answer questions in your classroom.

Grading and Advising Your Students

In this lesson, we’ll discuss the A-B-C’s of grading and talk about ways to write top-notch test questions. In addition, you’ll discover great tools for assessing any type of skill, from cake-baking to hairdressing. You’ll also find out how to avoid the most common mistakes teachers make when they assess students, so you can achieve the Goldilocks standard of grading: not too harsh, not too easy, but just right.

Teaching Students Who Have Special Needs

You want every student to feel welcome in your classroom—so today we’ll look at making your class accessible and enjoyable for students with disabilities. First, we’ll look at the Americans with Disabilities Act (ADA), and you’ll learn how to comply with this law. Next, we’ll talk about learning disabilities—in particular, dyslexia and attention-deficit/hyperactivity disorder (ADHD). And finally, we’ll explore ways to show courtesy and respect to students with any type of disability.

Teaching Study Skills and Test-Taking Techniques

Even if you create great lessons, your students will succeed only if they’re good studiers and efficient test-takers. In this lesson, we’ll explore ways to beef up your students’ study skills and look at strategies for test-taking. In addition, we’ll discuss test anxiety and talk about tailoring your tips on studying to each learner’s strengths.

Starting a Career as an Adult Educator

Enough about your students—today's lesson is all about you! Whether you're a brand-new teacher or an experienced educator looking for new classroom opportunities, you'll find tips here on how to power up your job search. We'll start by talking about two keys to a successful job hunt: a great résumé and a winning portfolio. After that, we'll discuss how you can target the right schools and wow them with your letter-writing and interview skills

Course 7 - Certificate in Individual Excellence Online Course

There are 12 units of study

Introduction: Your Career Plan
Career planning creates a road map for your life. It determines what you do and when you do it. Effective career planning begins with a self-assessment, continues on to researching potential career moves, and ends with goal setting. Today, we'll show you how to start developing a useful career plan, regardless of whether you're at the beginning of your journey or have been traveling on the road for a while.
 
Goal Setting and Creativity
In our first lesson, we identified goal setting as an important ingredient in developing your career plan. We shared a step-by-step process for creating and implementing meaningful goals. In this lesson, we'll investigate many more elements of effective goal setting. We'll also explore the nature of creative thinking and share methods for increasing your creativity.
 
Interpersonal Communication (Getting People To Listen and Listening So People Speak)
Whenever two or more people interact, communication takes place. Unfortunately, communication often leads to misunderstanding, frustration, and dissatisfaction. Today, you'll learn how to become a better verbal communicator. We'll help you develop a clear message, deliver it through the right communication channels, and improve your listening and understanding of body language and other forms of nonverbal communication.
 
Written Communication
Now that you have a good understanding of verbal communication, it's time to discuss written communication. In this lesson, we'll present principles and concepts to help you plan, organize, and write your ideas so that you become a master communicator. We'll also discuss the various types of written documents such as reports, memos, e-mails, letters, proposals, policies, and procedures.
 
Becoming and Staying Organized
Personal organization is a highly desirable goal, but one that many people find hard to achieve. It's not about having good intentions or telling a close friend, "This year I'm going to be organized!" The keys to personal organization are awareness, preparation, execution, and follow-through. Our objective for today's lesson is to help you use these keys to open the doors that will lead you to becoming organized.
 
Problem Solving and Decision-Making
Life is filled with opportunities, problems, and choices. So, today, we'll examine key elements of problem solving, present a model of decision-making, and discuss how to use numerical methods to arrive at the best solutions.
 
Time Management (Taking Control
In this lesson, we'll discuss time management, which should really be called self management. The ability to use time wisely makes it easier to accomplish tasks, improves performance, and reduces stress. So, your goal should be to use time to increase your productivity and accomplish a greater number of objectives. The concepts we'll discuss today will help you do just that.
 
Stress Management (Is Stress Desirable?)
Stress is an unavoidable part of life and can't be eliminated. You experience stress during a salary negotiation, a visit to the dentist for a root canal, or at an exciting basketball game. When you manage your stress, you increase your chances of enjoying a fulfilling and rewarding life. In this lesson, we'll help you understand what stress really is, identify where it comes from, find out how it affects you, and learn some stress reduction and coping strategies.
 
Risk Management (How Much Should You Take?)
Risk taking and risk avoiding are parts of everyday life. Life requires choices and choices require risks. These days, how well you identify, research, measure, and take risks is a big part of what determines how successful you will be. Today, we'll help you understand what risk is and present concepts and strategies to help you take calculated risks and make the right choices.
 
Conflict Management (Should It Be Avoided?)
Most people dislike conflict. But it's often unavoidable. Conflict comes from your beliefs, opinions, values, desires, needs, and habits. Contrary to what many people think, conflict is not necessarily undesirable. In this lesson, you'll learn where conflict comes from and examine different strategies that can help you manage it constructively.
 
Financial Skills (Part I)
Some people call accounting the language of business. To be able to use this language, you need to have a good grasp of key financial concepts and fundamentals. So, today, we'll discuss the differences between bookkeeping and accounting, share basic accounting terms, show you various types of accounting methods, and walk you through the two most widely used financial statements.
 
Financial Skills (Part II)
In our final lesson, we'll continue our discussion of accounting and finance. We'll examine various types of costs, determine what cash flow really means, identify key differences between financial and cost accounting, and explore how to make rational investments. After all, you don't mind making a little money, do you?

Course 8 - Certificate in Leadership Skills Online Course

There are 12 units of study

Leadership Qualities and Models
Do you think you know what leadership is? In our first lesson, you'll see how many ways there are to answer that question. And you'll start to get a sense of what leaders really do. We'll begin to share our thoughts and use roles models as ways to showcase the kinds of behavior that we'll work at together. This lesson always generates lots of discussion!

Leadership Responsibilities
In this thought-provoking lesson, we'll look at the responsibilities leaders have to individuals and to organizations. And you'll begin to look at some of the leadership tools we'll use in this course—readings, ideas from great leaders, and your journal—to get you thinking about what you can do to behave like a leader.

Value-Centered Leadership
We do what we believe in, don't we? In today's lesson, we'll look at two important aspects of leadership: its relationship with principles and its relationship with emotional intelligence. If you've ever known someone whose behavior seemed out of touch, you'll find out why in this lesson.

Leadership Self-Assessment
Leaders know themselves well, so in this lesson we'll talk about methods you can use to get to know yourself better. We'll learn about personality type assessments and behavioral assessments. This study will be particularly fun and will have an impact on your behavior in all aspects of your life.

Team Building
You probably already know that successful leaders are team builders, but do you know what types of teams are possible or how to build them? We'll take a closer look in today's lesson. Every one of us has been on some kind of a team, so this lesson has guidance and insights for us all.

Communication
Leaders are often differentiated from others by the power of their communication skills. Today, you'll get a sense of why and how when I guide you through some simple but insightful methods you can use to improve your communication skills. This lesson helps many students start changing their behavior right away!

Coaching or Mentoring
Today, we'll begin to explore the types of behavior that successful leaders portray—leaders guide and support others by asking questions, providing advice and feedback, supporting others, and building morale. This lesson will provide you with plenty of practical tips and much to think about.

Behavioral Styles
If you're wondering how leaders can balance being themselves and being a public figure, this lesson will help! We'll look at something called Situational Leadership, as well as how leaders relate to organizations. This lesson will be an eye-opener!

Influence and Collaboration
Ready to learn more about your own behavior? Today we'll look at how leaders make decisions and influence others without forcing them. We'll answer some challenging questions and explore some insightful guidelines, as well.

Providing Strategic Vision
Everyone turns to a leader for strategic vision, but do you know how to think strategically? This is an important lesson because it takes some of the mystery out of the terms strategy and vision.

Creating/Changing Culture
Today we'll discuss another big topic: how leaders effect change. In this lesson, we'll look at some very specific things that leaders—and you—can do to effect change. As in all our lessons, you'll read quotes from famous writers about change and leadership that will help stimulate your own ideas.

Facilitating Creative Thinking
Leaders aren't the only ones who have great new ideas, and so our course will end with a look at how leaders inspire creative thinking in others. It's a logical and fun way to end—pointing you in the direction of your own new ideas. The last thing we'll do is take a thought-provoking look at what it means to be creative.

Course 9 - Certificate in Stress Management Online Course

The Stress Management certificate program consists of a total of 9 courses:

  • Physiology of Stress
  • Social Context of Stress
  • Psychology of Stress
  • The Effects of Stress on Health
  • Stress and Nutrition
  • Stress and Physical Activity
  • Workplace Stress
  • Journaling: Healthy Living Through Self-Discovery
  • Stress Reduction Techniques and Therapies

Course 10 - Certificate in Skills for Making Great Decisions Online Course

There are 12 units of study

Born Decision Makers

Your brain is amazingly well-equipped with all kinds of tools for making great decisions! Natural skills, such as pattern matching and problem framing, often help you make wise choices. But just owning tools doesn't mean you know how to use them skillfully. In our first lesson, we'll discuss how to make the most of some of your natural abilities and also avoid some common pitfalls, like bias, myopia, and overconfidence.

Needs, Wants, and Actions

Did you know that you make decisions virtually every minute of every day, even in your sleep? Just as drops of water, given enough time, can carve out a canyon, all those decisions—even the little ones—will eventually have a huge impact on your life. In this lesson, you'll learn about five kinds of decisions you make every day, as well as the critical difference between actions and intentions!

Achieving Personal Goals

What's the difference between a goal and a dream? A goal is something you can control through your own efforts, where a dream depends on luck or fate. When you want something, how do you know if it's a dream or a goal? How can you make your wishes come true? You'll find many of the answers in this lesson. We'll talk about short-term and long-term goals, the steps for achieving goals, and how to know when you should change your goals.

Making Everyday Decisions

In today's lesson, we'll discuss when and how to pay close attention to those little, seemingly unimportant everyday decisions that really do make a difference. You'll learn how to identify three types of decisions—conscious, unconscious, and subconscious—and know when decisions for change need to be made. You'll develop some very useful skills for planning, prioritizing, and dealing with that thief of time, procrastination.

Dealing With Crisis

What is a crisis? Is it something that happens outside of you, or is it how you feel? What are the qualities that make a situation critical? How can you make the best decisions possible when time and information are limited but you're under a lot of pressure to take action? Today's lesson will help you cope with uncertainty and prepare for the unexpected. You'll learn techniques that can help you relax and cope better, regardless of what may be happening around you.

Dealing With Our Emotions

Life would certainly be dull if we didn't have feelings! Good feelings—like love, joy, and laughter—give us pleasure. Bad feelings—like confusion, sorrow, and guilt—can help us learn and grow. But feelings often conflict with logic and reason and get us in trouble. How do you know whether to listen to your emotions or ignore them when it comes to making decisions? You'll find some of the answers in this lesson

Making Decisions With Others

Like emotions, other people certainly help to make life worth living. But boy—can they ever complicate things when it comes to making good decisions! In this lesson, we'll discuss some important skills for setting good boundaries with others and dealing with disagreement. You'll learn how to develop attitudes that are essential for good relationships and how to work effectively with others to make the best possible decisions.

Learning to Manage Risk

You've heard the expression "Nothing ventured, nothing gained." Sometimes you have to risk a little to gain a lot. But when is it best to go out on a limb, and when is it best to hold on to the trunk? In today's lesson, we'll go over some foolproof guidelines for managing risk. You'll also decide if you're basically a risk-taker, a play-it-safe type, or somewhere in between.

Understanding Luck

Luck happens. But are we completely at its mercy, blown around on the sea of life by the winds of change? The answer is no! In this lesson, you'll learn how the element of luck affects what you expect from life and how to use that to your advantage. You'll find out how to avoid being misled by superstition and wishful thinking, as well as how to use positive expectations to help steer your life the way you want it to go.

Recovering From Mistakes

Have you ever made a mistake? Do you expect that you may someday make another one? If so, then the topics we'll explore in this lesson are important! You'll learn about some of the main reasons we make poor decisions, as well as both healthy and unhealthy ways to respond to your own errors. You'll learn how to recover from mistakes, turning them into opportunities to learn and grow.

Changing Habits

Habits can be terrific time-savers! They often allow us to do the right thing automatically, without even having to think about it. On the other hand, we all know that there are those other kinds of habits—the ones that lead us to do the wrong things automatically! This lesson will give you power over your own habits as you learn skills for developing good habits and getting rid of the ones you don't need.

Decision- Making Tools and Resources

Throughout this course, you'll use a journal to help you learn about and practice some good decision-making skills. In our final lesson, you'll learn more about the power of journaling. You'll also get some ideas for how to use other very useful decision-making tools, including notes, lists, and diagrams. Finally, you'll get some good ideas about when to consult experts and when to wing it on your own.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$1399 Save AU$4601 (77%)
OFF RRP AU$6000
Delivery Method Online
Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Share this course

Course Summary

Course ID No.: 007SDP10CB
Delivery Mode: Online
Course Access: 6-8 Weeks Per Course
Time required: 240 Hours
Assessments: Yes
Qualification: Certificate

Start Dates

This course is available to begin on the following dates

  • 16 October
  • 13 November
  • 11 December
  • 15 January

Learn More With Course Bundles

Popular Courses and Bundles

Get a FREE Career Planner