Tough Topics: Talking to Employees about Personal Hygiene Online Bundle, 5 Certificate Courses

Learn How To Deal With Tough Situations

Tough Topics: Talking to Employees about Personal Hygiene Online Bundle, 5 Certificate Courses

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Get Tough Topics: Talking to Employees about Personal Hygiene, Influence & Persuasion, Code of Conduct: Setting the Tone for Your Workplace, Communication Strategies and English as a Second Language: A Workplace Communications Primer in this Bundle

1. Tough Topics: Talking to Employees about Personal Hygiene: Learn How To Deal With Tough Situations

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.

This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.

2. Influence and Persuasion: Speak With Persuasion And Become Influential

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also receive an introduction to basic neuro linguistic programming techniques.

3. Code of Conduct: Setting the Tone for Your Workplace: How to properly Conduct Yourself in the Workplace

In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isn’t. This course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.

Over the duration of this Code of Conduct: Setting the Tone for Your Workplace course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it.

4. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

5. English as a Second Language: A Workplace Communications Primer: Improve Verbal And Written Communication Skills

For people with intermediate competency in English as a second language, this course helps identify and fix deficiencies in effective workplace communication. It will provide the knowledge and tools to improve verbal and written communication skills, and the chance to practice them.

This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Tough Topics: Talking to Employees about Personal Hygiene Online Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Tough Topics: Talking to Employees about Personal Hygiene Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Let's Talk About It!

  •     Introduction
  •     On A Personal Note
  •     A Business Case

Session 3: Guidelines for Difficult Conversations

  •     A Step-by-Step Guide
  •     Step One: Set the Time and Place
  •     Step Two: Use a Soft Opener that Asks for Feedback
  •     Step Three: Describe the Issue as You or Others Have Observed It
  •     Step Four: Describe the Impact on the Employee and the Workplace
  •     Step Five: Outline the Options
  •     Getting the Facts
  •     Making Connections

Session 4: Overcoming Objections

  •     Common Barriers
  •     The Person Becomes Offended
  •     The Person Won’t Admit That They Have a Problem
  •     The Person Refuses To Change Their Hygiene Habits or Appearance
  •     The Issue Reoccurs Frequently
  •     The Person Feels Discriminated Against Because They Have a Disability
  •     Making Connections

Session 5: Bad Hair Days (And Weeks... and Months...)

  •     Case Study
  •     Suggested Approach
  •     Dealing with Dandruff

Session 6: Addressing Piercings and Body Artwork

  •     Case Study
  •     A Note about Body Art

Session 7: Helping Employees Dress for Success

  •     Introduction
  •     Dress Code Violations
  •     Special Scenarios
  •     Offering Resources

Session 8: Bad Breath

  •     Bad Breath, Part One
  •     Bad Breath, Part Two

Session 9: Body Odor

  •     Inadequate Personal Hygiene, Part One
  •     Inadequate Personal Hygiene, Part Two
  •     Inadequate Personal Hygiene, Part Three
  •     Excessive Personal Hygiene
  •     Medical Reasons
  •     The Scent of Alcohol or Drugs

Session 10: Gastrointestinal Issues

  •     Case Study
  •     Dealing with Flatulence
  •     Dealing with Incontinence, Part One
  •     Dealing with Incontinence, Part Two

Session 11: Bad Habits

  •     Making Connections

Session 12: Putting it into Practice

  •     Making Connections

Session 13: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate In Influence and Persuasion Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment-Article
  •     Pre-Assignment-Questions

Session 2: Understanding Persuasion

  •     How Persuasion Works
  •     Predictability
  •     Reciprocation
  •     Consistency and Commitment
  •     Social Evidence
  •     Authority
  •     Liking
  •     Scarcity
  •     Self-Interest
  •     Pre-Assignment Review

Session 3: Preparing to Persuade

  •     Pushing and Pulling
  •     Communicating with Confidence
  •     Have a Purpose
  •     Have an Outcome
  •     Make Sure the Receiver is Ready
  •     Apply Positive Intent
  •     Words to Watch Out For
  •     Your Inner Self Talk
  •     Frame of Reference
  •     Suspending Belief

Session 4: Getting Off on the Right Foot

  •     Building Rapport
  •     About Rapport
  •     Establish and Maintain Rapport
  •     Matching and Mirroring
  •     Body Language
  •     Voice Characteristics
  •     Pacing
  •     Scenario One
  •     Scenario Two
  •     Leading

Session 5: Presentation Strategies

  •     Five Points for Any Presentation
  •     The Five S Framework
  •     Preparing with the Five S Pattern

Session 6: Using Stories to Persuade

  •     The Importance of Story
  •     Stories Have to Make You Stand Out
  •     Your Story has to be Believable
  •     Storytelling Works When it Makes Something More
  •     Have a Beginning, Middle, and End
  •     Be Conscious of Our Attention Span
  •     Storytelling Time

Session 7: Using Neuro Linguistic Programming

  •     Defining Neuro Linguistic Programming
  •     Neuro + Linguistic + Programming =
  •     So What Does it Mean?
  •     A Brief History
  •     Understanding Common NLP Terms
  •     Embedding Positive or Negative Commands
  •     Storytelling Time
  •     Influencing Outcomes
  •     Presuppositions as Questions
  •     Insightful Sentences

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 3 - Certificate In Code of Conduct: Setting the Tone for Your Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Is It, and Why?

  • For Your Consideration, Part One
  • For Your Consideration, Part Two
  • Pre-Assignment Review

 Session 3: What to Leave In, What to Leave Out

  • What to Leave In, What to Leave Out
  • What to Include
  • What to Exclude
  • Identifying Areas of Risk, Part One
  • Identifying Areas of Risk, Part Two
  • Evaluation Methods
  • Who Writes It? Part One
  • Who Writes It? Part Two

 Session 4: What’s It All About?

  • In a Word
  • Spreading the Word
  • Training
  • Violations

 Session 5: A Random Sample

  • Sample Codes
  • Asimov’s Three Laws of Robotics
  • Code of Conduct for Members of the United States Armed Forces
  • Principles of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Response Programmes
  • For Your Consideration

 Session 6: What to Do When You Make a Mistake

  • What to Do When You Make a Mistake

 Session 7: Auditing

  • Auditing
  • Auditing Techniques
  • Sample Audit Questions

 Session 8: Putting it Together

  • The Toolbox
  • Online resources
  • Making Connections
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Communication Strategies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In English as a Second Language: A Workplace Communications Primer Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Pre-Assignment 1
  •     Pre-Assignment 2

Session 2: Self Awareness – Skills of Self and Others

  •     Skills, Influences and Environment, Part One
  •     Skills, Influences and Environment, Part Two
  •     Skills, Influences and Environment, Part Three
  •     Skills, Influences and Environment, Part Four

Session 3: Words and Positive Workplace Culture

  •     Language in the Workplace, Part One
  •     Language in the Workplace, Part Two
  •     The Tone of the Message, Part One
  •     The Tone of the Message, Part Two
  •     The Tone of the Message, Part Three
  •     The Tone of the Message, Part Four
  •     The Tone of the Message, Part Five
  •     Reflective Journal, Part One
  •     Reflective Journal, Part Two

Session 4: Productive Conversations

  •     Productive Conversations
  •     Defining Emotional Intelligence, Part One
  •     Defining Emotional Intelligence, Part 2
  •     Productive Word Choices, Part One
  •     Productive Word Choices, Part Two
  •     Productive Word Choices, Part Three

Session 5: Telephone/Videoconferencing

  •     Review
  •     Telephone/Videoconferencing, Part One
  •     Telephone/Videoconferencing, Part Two
  •     Telephone/Videoconferencing, Part Three
  •     Telephone
  •     Videoconferencing, Part One
  •     Videoconferencing, Part Two

Session 6: Wordsmith’s Toolbox

  •     Bones of Good Writing
  •     Parts of Speech
  •     From Words to Sentences
  •     Punctuation, Part One
  •     Punctuation, Part Two
  •     Punctuation, Part Three
  •     Grammar Guidelines

Session 7: Putting Words to Work

  •     Good Communications, Part One
  •     Good Communications, Part Two
  •     Ingredients of an Effective Email, Part One
  •     Ingredients of an Effective Email, Part Two
  •     Ingredients of an Effective Email, Part Three
  •     Ingredients of an Effective Email, Part Four
  •     Ingredients of an Effective Email, Part Five
  •     Ingredients of an Effective Email, Part Six
  •     Ingredients of a Good Proposal
  •     Selling your Brand and Ideas

Session 8: Individual Action Planning

  •     Setting your Intention
  •     Building Your Plan
  •     Building Your Team
  •     Decision Wheel Method

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Tough Topics: Talking to Employees about Personal Hygiene, Influence & Persuasion, Code of Conduct: Setting the Tone for Your Workplace, Communication Strategies and English as a Second Language: A Workplace Communications Primer in this Bundle

1. Tough Topics: Talking to Employees about Personal Hygiene: Learn How To Deal With Tough Situations

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.

This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.

2. Influence and Persuasion: Speak With Persuasion And Become Influential

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also receive an introduction to basic neuro linguistic programming techniques.

3. Code of Conduct: Setting the Tone for Your Workplace: How to properly Conduct Yourself in the Workplace

In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isn’t. This course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.

Over the duration of this Code of Conduct: Setting the Tone for Your Workplace course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it.

4. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

5. English as a Second Language: A Workplace Communications Primer: Improve Verbal And Written Communication Skills

For people with intermediate competency in English as a second language, this course helps identify and fix deficiencies in effective workplace communication. It will provide the knowledge and tools to improve verbal and written communication skills, and the chance to practice them.

This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Tough Topics: Talking to Employees about Personal Hygiene Online Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Tough Topics: Talking to Employees about Personal Hygiene Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Let's Talk About It!

  •     Introduction
  •     On A Personal Note
  •     A Business Case

Session 3: Guidelines for Difficult Conversations

  •     A Step-by-Step Guide
  •     Step One: Set the Time and Place
  •     Step Two: Use a Soft Opener that Asks for Feedback
  •     Step Three: Describe the Issue as You or Others Have Observed It
  •     Step Four: Describe the Impact on the Employee and the Workplace
  •     Step Five: Outline the Options
  •     Getting the Facts
  •     Making Connections

Session 4: Overcoming Objections

  •     Common Barriers
  •     The Person Becomes Offended
  •     The Person Won’t Admit That They Have a Problem
  •     The Person Refuses To Change Their Hygiene Habits or Appearance
  •     The Issue Reoccurs Frequently
  •     The Person Feels Discriminated Against Because They Have a Disability
  •     Making Connections

Session 5: Bad Hair Days (And Weeks... and Months...)

  •     Case Study
  •     Suggested Approach
  •     Dealing with Dandruff

Session 6: Addressing Piercings and Body Artwork

  •     Case Study
  •     A Note about Body Art

Session 7: Helping Employees Dress for Success

  •     Introduction
  •     Dress Code Violations
  •     Special Scenarios
  •     Offering Resources

Session 8: Bad Breath

  •     Bad Breath, Part One
  •     Bad Breath, Part Two

Session 9: Body Odor

  •     Inadequate Personal Hygiene, Part One
  •     Inadequate Personal Hygiene, Part Two
  •     Inadequate Personal Hygiene, Part Three
  •     Excessive Personal Hygiene
  •     Medical Reasons
  •     The Scent of Alcohol or Drugs

Session 10: Gastrointestinal Issues

  •     Case Study
  •     Dealing with Flatulence
  •     Dealing with Incontinence, Part One
  •     Dealing with Incontinence, Part Two

Session 11: Bad Habits

  •     Making Connections

Session 12: Putting it into Practice

  •     Making Connections

Session 13: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate In Influence and Persuasion Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment-Article
  •     Pre-Assignment-Questions

Session 2: Understanding Persuasion

  •     How Persuasion Works
  •     Predictability
  •     Reciprocation
  •     Consistency and Commitment
  •     Social Evidence
  •     Authority
  •     Liking
  •     Scarcity
  •     Self-Interest
  •     Pre-Assignment Review

Session 3: Preparing to Persuade

  •     Pushing and Pulling
  •     Communicating with Confidence
  •     Have a Purpose
  •     Have an Outcome
  •     Make Sure the Receiver is Ready
  •     Apply Positive Intent
  •     Words to Watch Out For
  •     Your Inner Self Talk
  •     Frame of Reference
  •     Suspending Belief

Session 4: Getting Off on the Right Foot

  •     Building Rapport
  •     About Rapport
  •     Establish and Maintain Rapport
  •     Matching and Mirroring
  •     Body Language
  •     Voice Characteristics
  •     Pacing
  •     Scenario One
  •     Scenario Two
  •     Leading

Session 5: Presentation Strategies

  •     Five Points for Any Presentation
  •     The Five S Framework
  •     Preparing with the Five S Pattern

Session 6: Using Stories to Persuade

  •     The Importance of Story
  •     Stories Have to Make You Stand Out
  •     Your Story has to be Believable
  •     Storytelling Works When it Makes Something More
  •     Have a Beginning, Middle, and End
  •     Be Conscious of Our Attention Span
  •     Storytelling Time

Session 7: Using Neuro Linguistic Programming

  •     Defining Neuro Linguistic Programming
  •     Neuro + Linguistic + Programming =
  •     So What Does it Mean?
  •     A Brief History
  •     Understanding Common NLP Terms
  •     Embedding Positive or Negative Commands
  •     Storytelling Time
  •     Influencing Outcomes
  •     Presuppositions as Questions
  •     Insightful Sentences

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 3 - Certificate In Code of Conduct: Setting the Tone for Your Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Is It, and Why?

  • For Your Consideration, Part One
  • For Your Consideration, Part Two
  • Pre-Assignment Review

 Session 3: What to Leave In, What to Leave Out

  • What to Leave In, What to Leave Out
  • What to Include
  • What to Exclude
  • Identifying Areas of Risk, Part One
  • Identifying Areas of Risk, Part Two
  • Evaluation Methods
  • Who Writes It? Part One
  • Who Writes It? Part Two

 Session 4: What’s It All About?

  • In a Word
  • Spreading the Word
  • Training
  • Violations

 Session 5: A Random Sample

  • Sample Codes
  • Asimov’s Three Laws of Robotics
  • Code of Conduct for Members of the United States Armed Forces
  • Principles of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Response Programmes
  • For Your Consideration

 Session 6: What to Do When You Make a Mistake

  • What to Do When You Make a Mistake

 Session 7: Auditing

  • Auditing
  • Auditing Techniques
  • Sample Audit Questions

 Session 8: Putting it Together

  • The Toolbox
  • Online resources
  • Making Connections
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Communication Strategies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In English as a Second Language: A Workplace Communications Primer Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Pre-Assignment 1
  •     Pre-Assignment 2

Session 2: Self Awareness – Skills of Self and Others

  •     Skills, Influences and Environment, Part One
  •     Skills, Influences and Environment, Part Two
  •     Skills, Influences and Environment, Part Three
  •     Skills, Influences and Environment, Part Four

Session 3: Words and Positive Workplace Culture

  •     Language in the Workplace, Part One
  •     Language in the Workplace, Part Two
  •     The Tone of the Message, Part One
  •     The Tone of the Message, Part Two
  •     The Tone of the Message, Part Three
  •     The Tone of the Message, Part Four
  •     The Tone of the Message, Part Five
  •     Reflective Journal, Part One
  •     Reflective Journal, Part Two

Session 4: Productive Conversations

  •     Productive Conversations
  •     Defining Emotional Intelligence, Part One
  •     Defining Emotional Intelligence, Part 2
  •     Productive Word Choices, Part One
  •     Productive Word Choices, Part Two
  •     Productive Word Choices, Part Three

Session 5: Telephone/Videoconferencing

  •     Review
  •     Telephone/Videoconferencing, Part One
  •     Telephone/Videoconferencing, Part Two
  •     Telephone/Videoconferencing, Part Three
  •     Telephone
  •     Videoconferencing, Part One
  •     Videoconferencing, Part Two

Session 6: Wordsmith’s Toolbox

  •     Bones of Good Writing
  •     Parts of Speech
  •     From Words to Sentences
  •     Punctuation, Part One
  •     Punctuation, Part Two
  •     Punctuation, Part Three
  •     Grammar Guidelines

Session 7: Putting Words to Work

  •     Good Communications, Part One
  •     Good Communications, Part Two
  •     Ingredients of an Effective Email, Part One
  •     Ingredients of an Effective Email, Part Two
  •     Ingredients of an Effective Email, Part Three
  •     Ingredients of an Effective Email, Part Four
  •     Ingredients of an Effective Email, Part Five
  •     Ingredients of an Effective Email, Part Six
  •     Ingredients of a Good Proposal
  •     Selling your Brand and Ideas

Session 8: Individual Action Planning

  •     Setting your Intention
  •     Building Your Plan
  •     Building Your Team
  •     Decision Wheel Method

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

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Delivery Method Online
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  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
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Features:
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Course Summary

Course ID No.: 002TTEPHOC5CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours
Assessments: Yes
Qualification: Certificate

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