Ultimate Six Sigma and Lean Process Online Bundle, 10 Certificate Courses

The Most Comprehensive Six Sigma and Lean Process Bundle

Ultimate Six Sigma and Lean Process Online Bundle, 10 Certificate Courses

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Eliminate Defects and Waste in Your Business Processes - 10 Courses in this Bundle

  1.  Six Sigma and Lean Process

  2.  Project Management

  3.  Supply Chain Management

  4.  Creative Problem Solving

  5.  High Performance Teams Inside the Company

  6.  Developing a Lunch and Learn

  7.  Meeting Management

  8.  Performance Management

  9.  Conflict Resolution

  10.  Team Building For Managers 

1. Six Sigma and Lean Process: Eliminate Defects and Waste in Your Business Processes

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

Our Lean Process And Six Sigma course will provide an introduction to this way of thinking that has changed so many corporations in the world. This course will give you an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in own organizations.

By the end of this Six Sigma and Lean Process Online Short Course, you will be able to:

  • Develop a 360 degree view of Six Sigma and how it can be implemented in any organization
  • Identify the fundamentals of lean manufacturing, lean enterprise and lean principles
  • Describe the key dimensions of quality - product features and freedom from deficiencies
  • Develop attributes and value according to the Kano Model
  • Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers
  • Describe what is required to regulate a process
  • Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs and external failure costs
  • Using basic techniques such as DMAIC and how to identify Six Sigma Projects
  • Use specific criteria to evaluate a project
  • Discover root causes of a problem
  • Design and install new controls to hold the gains and to prevent the problem from returning

2. Project Management: Being Able to Manage Projects is Important in Getting Things Done

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

This Project Management Online Short Course will give you an overview of the entire project management process, as well as key project management tools that they can use every day.

By the end of this Project Management Online Short Course, you will be able to:

  • Define projects, project management, and project managers
  • Identify the five process groups and nine knowledge areas as defined by the PMI
  • Describe the triple constraint
  • Perform a project needs assessment and write goals, requirements and deliverables
  • Create key project documents, including the statement of work, project planning worksheet, and project charter
  • Build a project schedule by estimating time, cost and resources
  • Understand and use the work breakdown structure
  • Create project  planning documents, such as a schedule, risk management plan, and communication plan
  • Use planning tools, including the Gantt chart, network diagram, and RACI chart
  • Establish and use baselines
  • Monitor and maintain the project
  • Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project

3. Supply Chain Management: Effectively Manage Product Distribution & Achieve Customer Satisfaction

Learn how to develop and implement effective supply chain management systems that improve performance, lowers costs and achieves customer satisfaction.

Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today's global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.

With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

This Supply Chain Management Online Short Course course has been carefully designed to help you better understand the systems and concepts of supply chain management.

By the end of this Certificate In Supply Chain Management Course, you will be able to:

  • Identify how supply chain management relates to customer satisfaction, improving performance, lowering costs and product development
  • Define the terms procurement, upstream and downstream, raw material, forecasting, carrying cost, inventory, order generation, order taking, order fulfillment and returns management
  • Understand the levels of supply chain management and their effects strategic, tactical and operational
  • Comprehend the flows of supply chain management and data warehouses, product flow, information flow and finances flow
  • Take a look at inventory management
  • Study supply chain groups
  • Review tracking and monitoring methods
  • Examine supply chain event management

4. Creative Problem Solving: Solve Problems Quickly and Easily

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This course will give you an overview of the entire creative problem solving process, as well as key problem solving tools that you can use every day.

By the end of this Creative Problem Solving Online Short Course, you will be able to:

  • Understand problems and the creative problem solving process
  • Identify types of information to gather and key questions to ask in problem solving
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and re-refine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality
  • Follow up with solution implementation to celebrate successes and identify improvements

5. High Performance Teams Inside the Company: Create High Performance Teams That Will Lead to Optimum Productivity

High Performance Teams (Non-remote Workers) are organizations, teams or groups working inside an office environmentthat are focused on achieving the same goals.

Developing high performing teams instills intrinsic motivation within employees. They find meaning in their work, and this satisfies them more than extrinsic motivators such as commissions. When employees are intrinsically motivated at work, they are less likely to leave the organization. Satisfied employees are loyal, and loyalty reduces turnover. It ensures that only qualified employees staff the organization. Success is assured when qualified employees have a genuine interest in the success of the business.

With our High Performance Teams (Non -remote Workers) Course, you will begin to see how important it is to develop a core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success!

Course Objectives:

  • Understand the benefits of high performance teams
  • Address challenges
  • Conduct effective meetings
  • Be able to see the big picture
  • Work collaboratively
  • Adequately praise team members

6. Developing a Lunch and Learn: How To Run Effective Casual Meetings over Lunch and Engage Staff

The working lunch can develop a negative reputation among employees.  It often involves being in a roomful of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc.

Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.

By studying this course you will gain a solid understanding of the true benefits of a well organised Lunch & Learn, improve efficiency in your workplace and achieve business goals while enjoying a more laid-back and friendly approach to training.

By the end of this Developing a Lunch and Learn Online Short Course, you will be able to:

  • Understand what a lunch and learn is and is not
  • Be able to set up and break down
  • Create new content
  • Address difficult situations and people
  • Create useful takeaways
  • Use feedback to improve future lunch and learns

7. Meeting Management: Learn How To Develop and Implement Meeting Management

This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.  

The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

By the end of this Meeting Management Online Short Course, you will be able to:

  • Plan and prepare
  • Identify the participants
  • Choose the time and place
  • Create the agenda
  • Set up the meeting space
  • Incorporate your electronic options
  • Meeting roles and responsibilities
  • Use an agenda
  • Chairing a meeting
  • Deal with disruptions
  • Professionally deal with personality conflicts
  • Take minutes
  • Make the most of your meetings using games, activities and prizes

8. Performance Management: Focus Everyone on the same Priorities to Improve Performance

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.

By the end of this Performance Management Online Short Course, you will be able to:

  • Define performance management
  • Understand how performance management works and the tools to make it work
  • Learn the three phases of performance management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management
  • Identify Kolb's learning cycle
  • Recognise the importance of motivation
  • Develop a performance journal and performance plan

9. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

10. Team Building For Managers: Create An Environment of Greater Collaboration and Collegiality Through Team Building

Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.

With our Team Building For Managers course, you will learn how important team building is and how beneficial it can be. Through this course, you will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this course and create a positive atmosphere within your company with the use of teams.

By the end of this Team Building For Managers Online Short Course, you will be able to:

  • Discuss the benefits of team work
  • Understand the importance of intentionally fostering teamwork
  • Determine strategies your organization can take to build teams
  • Understand the benefits of games and social activities in building a team
  • Apply the principles of team building to your own organization

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Six Sigma and Lean Process 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Six Sigma and Lean Process

Module One - Getting Started

Module Two - Understanding Lean

  • About six sigma
  • About lean
  • History behind lean
  • Toyota production systems
  • The toyota precepts

Module Three - Liker's Toyota Way

  • Philosophy
  • Process
  • People and partners
  • Problem solving

Module Four - The TPS House

  • The goals of TPS
  • The first pillar - Just in time (JIT)
  • The second pillar - Jidoka (Error-free production)
  • Kaizen (Continuous improvement)
  • The foundation of the house

Module Five - The Five Principles of Lean Business

  • Value
  • Value Stream
  • Flow
  • Pull
  • Seek perfection

Module Six - The First Improvement Concept (Value)

  • Basic characteristics
  • Satisfiers
  • Delighters
  • Applying the Kano model

Module Seven - The Second Improvement Concept (Waste)

  • Muda
  • Mura
  • Muri
  • The new wasters

Module Eight - The Third Improvement Concept (Variation)

  • Common cause
  • Special cause
  • Tampering
  • Structural

Module Nine - The Fourth Improvement Concept (Complexity)

  • What is complexity?
  • What causes complexity?
  • How to simplify?

Module Ten - The Fifth Improvement Concept (Continuous Improvement)

  • The PDSA cycle (Plan, Do, Study, Act)
  • The DMAIC method

Module Eleven - The Improvement Toolkit

  • Gemba
  • Genchi Genbutsu
  • Womack's Principle
  • Kaizen
  • A roadmap for implementation

Module Twelve - Wrapping Up

Course 2 - Certificate In Project Management

Module One - Getting Study

Module Two - Key Concepts (Part 1)

  • What is a project?
  • What is project management?
  • What is a project manager?

Module Three - Key Concepts (Part 2)

  • About the Project Management Institute (PMI)
  • About the Project Management Body of Knowledge (PMBOK)
  • The five process groups
  • The nine knowledge areas
  • The triple contraint

Module Four - Initiation (Part 1)

  • Identifying your Stakeholders
  • Assessing Needs and Wants
  • Setting a SMART project goal
  • Creating requirements and deliverables

Module Five - Initiation (Part 2)

  • Creating a statement of work
  • Completing the project planning worksheet
  • Completing the project charter

Module Six - Planning (Part 1)

  • Managing expectations
  • Creating a task list
  • Estimating time
  • Estimating resources
  • Estimating costs

Module Seven - Planning (Part 2)

  • Building the work breadkdown structure
  • Creating the schedule
  • Creating a risk management plan
  • Creating a communication plan

Module Eight - Planning Tools

  • The Gantt Chart
  • The Network Diagram
  • Using a RACI Chart
  • Going the extra mile: Microsoft Project

Module Nine - Executing the Project

  • Establishing baselines
  • Monitoring project progress
  • Triple constraint reduction methods

Module Ten - Maintaining and Controlling the Project

  • Making the most of status updates
  • Managing change
  • Monitoring risks

Module Eleven - Closing Out

  • Preparing for closeout
  • Celebrating successes
  • Learning from project challenges
  • Scope verification
  • A final to-do list

Module Twelve - Wrapping Up

Course 3 - Certificate In Supply Chain Management

Module One - Getting Started

Module Two - Why Supply Chain Management?

  • Customer satisfaction
  • Improving performance
  • Lowering costs
  • Product development

Module Three - Key Terms (Part 1)

  • Procurement
  • Upstream and downstream
  • Raw material
  • Forecasting
  • Carrying cost

Module Four - Key Terms (Part 2)

  • Inventory
  • Oder generation
  • Order taking
  • Order fulfillment
  • Returns management

Module Five - Three Levels of Supply Chain Management

  • Strategic level
  • Tactical level
  • Operational level
  • Bullwhip effect

Module Six - Five Stages of Supply Chain Management

  • Plan
  • Source
  • Make
  • Deliver
  • Return

Module Seven - The Flows of Supply Chain Management

  • The product flow
  • The information flow
  • The finances flow
  • Data warehouses

Module Eight - Inventory Management

  • Levels of inventory
  • Just-in-time inventory
  • Keeping accurate records
  • Inventory calculator

Module Nine - Supply Chain Groups

  • The suppliers
  • The producers
  • The customers
  • The customer's customers

Module Ten - Tracking and Monitoring

  • Dashboard
  • RFID's
  • Alert generation
  • Stock keeping unit (SKU)

Module Eleven - Supply Chain Event Management

  • Inventory alerts
  • Supplier alerts
  • Bottlenecking
  • Being proactive

Module Twelve - Wrapping Up

Course 4 - Certificate In Creative Problem Solving

Section One: Getting Started

  • Objectives
  • Action Plans

Section Two: The Problem Solving Method

  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving?

Section Three: Gathering Information

  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering

Section Four: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement

Section Five: Getting Prepared to Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity

Section Six: Generating Solutions, Part One

  • Brainstorming Rules (Key to Success)
  • Basic Brainstorming
  • Brainwriting and Mind Mapping
  • Brainwriting
  • Mind Mapping

Section Seven: Generating Solutions, Part Two

  • The Morphological Matrix
  • The Six Thinking Hats

Section Eight: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
  • Using Cost/Benefit Analysis

Section Nine: Selecting a Solution

  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems

Section Ten: Planning Your Next Steps

  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting

Section Eleven: Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Section Twelve: Wrapping Up

Course 5 - Certificate In High Performance Team Inside the Company

Module One: Getting Started

  • Course Objectives 

Module Two: The Benefits of High Performance Teams

  • Creates Loyalty
  • Optimum Productivity 
  • Collaboration 
  • Creates Visibility 

Module Three: Challenges of High Performance Teams

  • Can Create Competition 
  • High Turnover Rate 
  • Negative Focus on Productivity 
  • Fear of Failure 

Module Four: How to Build and Lead High Performance Teams

  • Promote Understanding 
  • Provide Adequate Knowledge 
  • Facilitate Effective Interaction 
  • Conduct Effective Meetings

Module Five: Characteristics of High Performance Teams

  • Understand the Big Picture 
  • Have Common Goals 
  • Work Collaboratively 
  • Produce Quality Results 

Module Six: Roles of an Effective Team Leader

  • Provides Adequate Training 
  • Timely, Constructive Feedback
  • Views Mistakes as Opportunities 
  • Environment of Problem-solving 

Module Seven: Leading High Performance Teams (I)

  • Vision 
  • Patience 
  • Humility 
  • Humor 

Module Eight: Leading High Performance Teams (II)

  • Courage 
  • Compliance 
  • Tolerance 
  • Gratitude 

Module Nine: Ideas for Motivating High Performance Teams

  • Let Employees Be Idealists 
  • No Negative Criticism 
  • Give Ample Praise 
  • Have Lunch with Each Employee 

Module Ten: Steps to Retaining High Performers

  • Give Them Visibility 
  • Keep Them Entertained 
  • Reward Them 
  • Provide Them with Mentors 

Module Eleven: Augmenting Team Performance

  • Authority 
  • Ask Questions 
  • Quickly Resolve Differences 
  • Practice Unanimity 

Module Twelve: Wrapping Up

Course 6 - Certificate In Developing Lunch and Learn

Module One - Getting Started

Module Two - The Prep Work

  • Finding the best location
  • Setting up the location
  • Focus group
  • Practice

Module Three - Creating the Content (Part 1)

  • Picking the right topic
  • Hands on works great
  • Stay focused
  • Keep it informal

Module Four - Creating the Content (Part 2)

  • Make it interactive
  • Review it thoroughly
  • Creating a customised presentation
  • Back it up

Module Five - During the Session

  • Ground rules
  • Quick opening
  • Parking lot
  • Adjusting on the fly

Module Six - Food and Facilities

  • Providing food
  • People bringing their own
  • Eat during or after?
  • Clean up or teardown

Module Seven - Take Away Material

  • Handouts and take away material
  • Quizzes or self-tests
  • Websites with minutes and session notes
  • Reference material ot white paper

Module Eight - Difficult Situations or People

  • Disruptions
  • Food issues
  • Senior management buy in
  • People not participating

Module Nine - What a Lunch and Learn is Not

  • Heavy or serious topics
  • Required training
  • Replacement for traditional training
  • Just a free lunch

Module Ten - Best Practices (Part 1)

  • Obtain feedback and tweak
  • Utilise star employees
  • Provide an agenda ahead of time
  • Keep the session casual and loose

Module Eleven - Best Practices (Part 2)

  • Use it as a refresher
  • Networking opportunity
  • Upper management Q&A session
  • Put it on a regular schedule

Module Twelve - Wrapping Up

Course 7 - Certificate In Meeting Management

Module One - Getting Started

Module Two - Planning and Preparing (Part 1)

  • Identifying the Participants
  • Choosing the Time and Place
  • Creating the Agenda

Module Three - Planning and Preparing (Part 2)

  • Lesson One: Gathering Materials
  • Lesson Two: Sending Invitations
  • Lesson Three: Making Logistical Arrangements

Module Four - Setting up the Meeting Space

  • Lesson One: The Basic Essentials
  • Lesson Two: The Extra Touches
  • Lesson Three: Choosing a Physical Arrangement

Module Five - Electronic Options

  • Lesson One: Overview of Choices Available
  • Lesson Two: Things to Consider
  • Lesson Three: Making a Final Decision

Module Six - Meeting Roles and Responsibilities

  • Lesson One: The Chairperson
  • Lesson Two: The Minute Taker
  • Lesson Three: The Attendees
  • Lesson Four: Variations for Large and Small Meetings

Module Seven - Chairing a Meeting (Part 1)

  • Lesson One: Getting Off On the Right Foot
  • Lesson Two: The Role of The Agenda
  • Lesson Three: Using a Parking Lot

Module Eight - Chairing a Meeting (Part 2)

  • Lesson One: Keeping the Meeting on Track
  • Lesson Two: Dealing with Overtime
  • Lesson Three: Holding Participants Accountable

Module Nine - Dealing with Disruptions

  • Lesson One: Running In and Out
  • Lesson Two: Cell Phone and PDA Ringing
  • Lesson Three: Off On a Tangent
  • Lesson Four: Personality Conflict

Module Ten - Taking Minutes

  • Lesson One: What are Minutes?
  • Lesson Two: What Do I Record?

Module Eleven - Making the Most of your Meeting

  • Lesson One: The 50 Minute Meeting
  • Lesson Two: Using Games
  • Lesson Three: Giving Prizes
  • Lesson Four: Stuffed Magic

Module Twelve - Wrapping Up

Course 8 - Certificate In Performance Management

Module One - Getting Started

Module Two - The Basics (Part 1)

  • What is performance management?
  • How does performance management work?
  • Tools

Module Three - The Basics (Part 2)

  • Three phase process
  • Assessments
  • Performance reviews

Module Four - Goal Setting

  • SMART goal setting
  • Specific goals
  • Measureable goals
  • Attainable goals
  • Realistic goals
  • Timely goals
  • Monitoring results

Module Five - Establishing Performance Goals

  • Strategic planning
  • Job analysis
  • Setting goals
  • Motivation

Module Six - 360 Degree Feedback

  • What is 360 degree feedback?
  • Vs. traditional performance reviews
  • The components

Module Seven - Competency Assessments

  • Competency assessment defined
  • Implementation
  • Final destination

Module Eight - Kolb's Learning Cycle

  • Experience
  • Observation
  • Conceptualisation
  • Experimentation

Module Nine - Motivation

  • Key factors
  • The motivation organisation
  • Identifying personal motivators
  • Evaluating and adapting

Module Ten - The Performance Journal

  • Record goals and accomplishments
  • Linking with your employees or managers
  • Implementing a performance coach
  • Keeping track

Module Eleven - Creating a Performance Plan

  • Goals
  • Desired results
  • Prioritization
  • Measure
  • Evaluation

Module Twelve - Wrapping Up

Course 9 - Certificate In Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 10 - Certificate In Team Building For Managers

Module One: Getting Started

Module Two: What Are the Benefits of Team Building?

  • Better Communication and Conflict Resolution
  • Effectiveness
  • Motivation
  • Camaraderie

Module Three: Types of Team Building Activities    

  • Games
  • Activities
  • Education
  • Social Gatherings
  • Module Four: Games
  • Games for Introductions
  • Games to Build Camaraderie
  • Games for Problem-Solving
  • Games to Stimulate Interaction

Module Five: More Team Building Games

  • Games to Build Trust
  • Games to Motivate
  • Games to Build Communication
  • Games for Conflict Resolution

Module Six: Activities

  • Activities to Build Camaraderie
  • Activities for Idea Sharing
  • Activities to Build Trust
  • Activities to Stimulate Interaction

Module Seven: More Team Building Activities

  • Activities to Motivate
  • Activities to Improve Working Together
  • Activities to Build Communication
  • Activities for Conflict Resolution

Module Eight: Social Gatherings

  • Singing/Karaoke
  • Dinner/Potlucks
  • Physical Activities
  • Meetings

Module Nine: Common Mistakes When Team Building

  • Allowing Cliques to Develop
  • Not Delegating Tasks
  • Rewarding in Private/Criticizing in Public
  • Disjointed Plans of Grandeur

Module Ten: Formatting a Team Building Plan

  • Define the Goal
  • Consult Team Members
  • Research and Create Structure
  • Keep It Fun

Module Eleven: Evaluate

  • Was the Goal Met?
  • Was the Team Building Cohesive?
  • What Did the Team Think of the Team Building?
  • How Can the Team Building Be Improved for Next Time?

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
40%
4 star
35%
3 star
18%
2 star
5%
1 star
2%
(3702)
Average rating 3.5 out of 5 stars

Caitlyn Hall

21 November 2020 02:54:55 PM

this course will help me get ahead in my career

Abigale Dixon

20 November 2020 06:24:54 AM

what i like about this course is that its very detailed it will also help you to become a very good successful problem solver

Sonia Smith

24 October 2020 02:17:31 PM

Easy to understand but also very detailed and informative.

Pelesa Tui

14 October 2020 11:21:39 AM

Excellent course

Pelesa Tui

9 October 2020 05:42:33 PM

excellent course

Julia Elizabeth Shadwick

1 October 2020 03:18:13 PM

Conflict happens when differences come to light causing disagreement. workplace collaboration is paramount to company success. a number of techniques are used to aid in the conflict resolution process. Bringing the conflict into the openly use of an action plan, involving ground rules and understanding the c/r process requires multiple solutions and frameworks that get to the root cause of the conflict. Use of the fish one diagram is one effective model leading to a win win solution.

Francis Listi

1 October 2020 12:56:56 PM

It was good.

Laura Haisma

24 September 2020 12:05:12 PM

great thanks

Portia Moshwene

13 September 2020 06:40:18 AM

i have enjoyed the course. i have learn skills and techniques on how to manage meetings.

Lorenzo Unale

11 September 2020 06:12:21 AM

great info on team building never heard of this before

Majel Wisotsky

8 September 2020 11:42:49 AM

Great course!

Hannah Corrado

31 August 2020 02:52:49 AM

Good

Norhan Zaghloul

29 August 2020 11:46:21 PM

This course really helped me

Celeste Molinar

27 August 2020 07:45:31 AM

Was great

Portia Moshwene

19 August 2020 05:16:13 AM

i have enjoyed the conflict resolution course: the phases and styles. its detailed and case studies are relevant. i am enlightened and know how i will handle conflict in future.

Julie Thomas

2 August 2020 05:32:49 PM

overview of how to prepare, participate and expectations in preparing for and conducting a meeting.

Stephen Burt

28 July 2020 03:08:45 AM

Great info

Georgina Scholz

15 July 2020 03:08:43 PM

I have really really enjoyed studying this course

Thank you so much

Hoping to continue with my study with you

Georgie

Georgina Scholz

9 July 2020 02:33:08 PM

So Glad to be ableto study again

Sherella Nash

25 June 2020 08:01:22 AM

Really useful

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If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
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About this Course

Eliminate Defects and Waste in Your Business Processes - 10 Courses in this Bundle

  1.  Six Sigma and Lean Process

  2.  Project Management

  3.  Supply Chain Management

  4.  Creative Problem Solving

  5.  High Performance Teams Inside the Company

  6.  Developing a Lunch and Learn

  7.  Meeting Management

  8.  Performance Management

  9.  Conflict Resolution

  10.  Team Building For Managers 

1. Six Sigma and Lean Process: Eliminate Defects and Waste in Your Business Processes

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

Our Lean Process And Six Sigma course will provide an introduction to this way of thinking that has changed so many corporations in the world. This course will give you an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in own organizations.

By the end of this Six Sigma and Lean Process Online Short Course, you will be able to:

  • Develop a 360 degree view of Six Sigma and how it can be implemented in any organization
  • Identify the fundamentals of lean manufacturing, lean enterprise and lean principles
  • Describe the key dimensions of quality - product features and freedom from deficiencies
  • Develop attributes and value according to the Kano Model
  • Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers
  • Describe what is required to regulate a process
  • Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs and external failure costs
  • Using basic techniques such as DMAIC and how to identify Six Sigma Projects
  • Use specific criteria to evaluate a project
  • Discover root causes of a problem
  • Design and install new controls to hold the gains and to prevent the problem from returning

2. Project Management: Being Able to Manage Projects is Important in Getting Things Done

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

This Project Management Online Short Course will give you an overview of the entire project management process, as well as key project management tools that they can use every day.

By the end of this Project Management Online Short Course, you will be able to:

  • Define projects, project management, and project managers
  • Identify the five process groups and nine knowledge areas as defined by the PMI
  • Describe the triple constraint
  • Perform a project needs assessment and write goals, requirements and deliverables
  • Create key project documents, including the statement of work, project planning worksheet, and project charter
  • Build a project schedule by estimating time, cost and resources
  • Understand and use the work breakdown structure
  • Create project  planning documents, such as a schedule, risk management plan, and communication plan
  • Use planning tools, including the Gantt chart, network diagram, and RACI chart
  • Establish and use baselines
  • Monitor and maintain the project
  • Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project

3. Supply Chain Management: Effectively Manage Product Distribution & Achieve Customer Satisfaction

Learn how to develop and implement effective supply chain management systems that improve performance, lowers costs and achieves customer satisfaction.

Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today's global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.

With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

This Supply Chain Management Online Short Course course has been carefully designed to help you better understand the systems and concepts of supply chain management.

By the end of this Certificate In Supply Chain Management Course, you will be able to:

  • Identify how supply chain management relates to customer satisfaction, improving performance, lowering costs and product development
  • Define the terms procurement, upstream and downstream, raw material, forecasting, carrying cost, inventory, order generation, order taking, order fulfillment and returns management
  • Understand the levels of supply chain management and their effects strategic, tactical and operational
  • Comprehend the flows of supply chain management and data warehouses, product flow, information flow and finances flow
  • Take a look at inventory management
  • Study supply chain groups
  • Review tracking and monitoring methods
  • Examine supply chain event management

4. Creative Problem Solving: Solve Problems Quickly and Easily

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This course will give you an overview of the entire creative problem solving process, as well as key problem solving tools that you can use every day.

By the end of this Creative Problem Solving Online Short Course, you will be able to:

  • Understand problems and the creative problem solving process
  • Identify types of information to gather and key questions to ask in problem solving
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and re-refine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality
  • Follow up with solution implementation to celebrate successes and identify improvements

5. High Performance Teams Inside the Company: Create High Performance Teams That Will Lead to Optimum Productivity

High Performance Teams (Non-remote Workers) are organizations, teams or groups working inside an office environmentthat are focused on achieving the same goals.

Developing high performing teams instills intrinsic motivation within employees. They find meaning in their work, and this satisfies them more than extrinsic motivators such as commissions. When employees are intrinsically motivated at work, they are less likely to leave the organization. Satisfied employees are loyal, and loyalty reduces turnover. It ensures that only qualified employees staff the organization. Success is assured when qualified employees have a genuine interest in the success of the business.

With our High Performance Teams (Non -remote Workers) Course, you will begin to see how important it is to develop a core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success!

Course Objectives:

  • Understand the benefits of high performance teams
  • Address challenges
  • Conduct effective meetings
  • Be able to see the big picture
  • Work collaboratively
  • Adequately praise team members

6. Developing a Lunch and Learn: How To Run Effective Casual Meetings over Lunch and Engage Staff

The working lunch can develop a negative reputation among employees.  It often involves being in a roomful of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc.

Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.

By studying this course you will gain a solid understanding of the true benefits of a well organised Lunch & Learn, improve efficiency in your workplace and achieve business goals while enjoying a more laid-back and friendly approach to training.

By the end of this Developing a Lunch and Learn Online Short Course, you will be able to:

  • Understand what a lunch and learn is and is not
  • Be able to set up and break down
  • Create new content
  • Address difficult situations and people
  • Create useful takeaways
  • Use feedback to improve future lunch and learns

7. Meeting Management: Learn How To Develop and Implement Meeting Management

This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.  

The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

By the end of this Meeting Management Online Short Course, you will be able to:

  • Plan and prepare
  • Identify the participants
  • Choose the time and place
  • Create the agenda
  • Set up the meeting space
  • Incorporate your electronic options
  • Meeting roles and responsibilities
  • Use an agenda
  • Chairing a meeting
  • Deal with disruptions
  • Professionally deal with personality conflicts
  • Take minutes
  • Make the most of your meetings using games, activities and prizes

8. Performance Management: Focus Everyone on the same Priorities to Improve Performance

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.

By the end of this Performance Management Online Short Course, you will be able to:

  • Define performance management
  • Understand how performance management works and the tools to make it work
  • Learn the three phases of performance management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management
  • Identify Kolb's learning cycle
  • Recognise the importance of motivation
  • Develop a performance journal and performance plan

9. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

10. Team Building For Managers: Create An Environment of Greater Collaboration and Collegiality Through Team Building

Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.

With our Team Building For Managers course, you will learn how important team building is and how beneficial it can be. Through this course, you will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this course and create a positive atmosphere within your company with the use of teams.

By the end of this Team Building For Managers Online Short Course, you will be able to:

  • Discuss the benefits of team work
  • Understand the importance of intentionally fostering teamwork
  • Determine strategies your organization can take to build teams
  • Understand the benefits of games and social activities in building a team
  • Apply the principles of team building to your own organization

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Six Sigma and Lean Process 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Six Sigma and Lean Process

Module One - Getting Started

Module Two - Understanding Lean

  • About six sigma
  • About lean
  • History behind lean
  • Toyota production systems
  • The toyota precepts

Module Three - Liker's Toyota Way

  • Philosophy
  • Process
  • People and partners
  • Problem solving

Module Four - The TPS House

  • The goals of TPS
  • The first pillar - Just in time (JIT)
  • The second pillar - Jidoka (Error-free production)
  • Kaizen (Continuous improvement)
  • The foundation of the house

Module Five - The Five Principles of Lean Business

  • Value
  • Value Stream
  • Flow
  • Pull
  • Seek perfection

Module Six - The First Improvement Concept (Value)

  • Basic characteristics
  • Satisfiers
  • Delighters
  • Applying the Kano model

Module Seven - The Second Improvement Concept (Waste)

  • Muda
  • Mura
  • Muri
  • The new wasters

Module Eight - The Third Improvement Concept (Variation)

  • Common cause
  • Special cause
  • Tampering
  • Structural

Module Nine - The Fourth Improvement Concept (Complexity)

  • What is complexity?
  • What causes complexity?
  • How to simplify?

Module Ten - The Fifth Improvement Concept (Continuous Improvement)

  • The PDSA cycle (Plan, Do, Study, Act)
  • The DMAIC method

Module Eleven - The Improvement Toolkit

  • Gemba
  • Genchi Genbutsu
  • Womack's Principle
  • Kaizen
  • A roadmap for implementation

Module Twelve - Wrapping Up

Course 2 - Certificate In Project Management

Module One - Getting Study

Module Two - Key Concepts (Part 1)

  • What is a project?
  • What is project management?
  • What is a project manager?

Module Three - Key Concepts (Part 2)

  • About the Project Management Institute (PMI)
  • About the Project Management Body of Knowledge (PMBOK)
  • The five process groups
  • The nine knowledge areas
  • The triple contraint

Module Four - Initiation (Part 1)

  • Identifying your Stakeholders
  • Assessing Needs and Wants
  • Setting a SMART project goal
  • Creating requirements and deliverables

Module Five - Initiation (Part 2)

  • Creating a statement of work
  • Completing the project planning worksheet
  • Completing the project charter

Module Six - Planning (Part 1)

  • Managing expectations
  • Creating a task list
  • Estimating time
  • Estimating resources
  • Estimating costs

Module Seven - Planning (Part 2)

  • Building the work breadkdown structure
  • Creating the schedule
  • Creating a risk management plan
  • Creating a communication plan

Module Eight - Planning Tools

  • The Gantt Chart
  • The Network Diagram
  • Using a RACI Chart
  • Going the extra mile: Microsoft Project

Module Nine - Executing the Project

  • Establishing baselines
  • Monitoring project progress
  • Triple constraint reduction methods

Module Ten - Maintaining and Controlling the Project

  • Making the most of status updates
  • Managing change
  • Monitoring risks

Module Eleven - Closing Out

  • Preparing for closeout
  • Celebrating successes
  • Learning from project challenges
  • Scope verification
  • A final to-do list

Module Twelve - Wrapping Up

Course 3 - Certificate In Supply Chain Management

Module One - Getting Started

Module Two - Why Supply Chain Management?

  • Customer satisfaction
  • Improving performance
  • Lowering costs
  • Product development

Module Three - Key Terms (Part 1)

  • Procurement
  • Upstream and downstream
  • Raw material
  • Forecasting
  • Carrying cost

Module Four - Key Terms (Part 2)

  • Inventory
  • Oder generation
  • Order taking
  • Order fulfillment
  • Returns management

Module Five - Three Levels of Supply Chain Management

  • Strategic level
  • Tactical level
  • Operational level
  • Bullwhip effect

Module Six - Five Stages of Supply Chain Management

  • Plan
  • Source
  • Make
  • Deliver
  • Return

Module Seven - The Flows of Supply Chain Management

  • The product flow
  • The information flow
  • The finances flow
  • Data warehouses

Module Eight - Inventory Management

  • Levels of inventory
  • Just-in-time inventory
  • Keeping accurate records
  • Inventory calculator

Module Nine - Supply Chain Groups

  • The suppliers
  • The producers
  • The customers
  • The customer's customers

Module Ten - Tracking and Monitoring

  • Dashboard
  • RFID's
  • Alert generation
  • Stock keeping unit (SKU)

Module Eleven - Supply Chain Event Management

  • Inventory alerts
  • Supplier alerts
  • Bottlenecking
  • Being proactive

Module Twelve - Wrapping Up

Course 4 - Certificate In Creative Problem Solving

Section One: Getting Started

  • Objectives
  • Action Plans

Section Two: The Problem Solving Method

  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving?

Section Three: Gathering Information

  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering

Section Four: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement

Section Five: Getting Prepared to Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity

Section Six: Generating Solutions, Part One

  • Brainstorming Rules (Key to Success)
  • Basic Brainstorming
  • Brainwriting and Mind Mapping
  • Brainwriting
  • Mind Mapping

Section Seven: Generating Solutions, Part Two

  • The Morphological Matrix
  • The Six Thinking Hats

Section Eight: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
  • Using Cost/Benefit Analysis

Section Nine: Selecting a Solution

  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems

Section Ten: Planning Your Next Steps

  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting

Section Eleven: Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Section Twelve: Wrapping Up

Course 5 - Certificate In High Performance Team Inside the Company

Module One: Getting Started

  • Course Objectives 

Module Two: The Benefits of High Performance Teams

  • Creates Loyalty
  • Optimum Productivity 
  • Collaboration 
  • Creates Visibility 

Module Three: Challenges of High Performance Teams

  • Can Create Competition 
  • High Turnover Rate 
  • Negative Focus on Productivity 
  • Fear of Failure 

Module Four: How to Build and Lead High Performance Teams

  • Promote Understanding 
  • Provide Adequate Knowledge 
  • Facilitate Effective Interaction 
  • Conduct Effective Meetings

Module Five: Characteristics of High Performance Teams

  • Understand the Big Picture 
  • Have Common Goals 
  • Work Collaboratively 
  • Produce Quality Results 

Module Six: Roles of an Effective Team Leader

  • Provides Adequate Training 
  • Timely, Constructive Feedback
  • Views Mistakes as Opportunities 
  • Environment of Problem-solving 

Module Seven: Leading High Performance Teams (I)

  • Vision 
  • Patience 
  • Humility 
  • Humor 

Module Eight: Leading High Performance Teams (II)

  • Courage 
  • Compliance 
  • Tolerance 
  • Gratitude 

Module Nine: Ideas for Motivating High Performance Teams

  • Let Employees Be Idealists 
  • No Negative Criticism 
  • Give Ample Praise 
  • Have Lunch with Each Employee 

Module Ten: Steps to Retaining High Performers

  • Give Them Visibility 
  • Keep Them Entertained 
  • Reward Them 
  • Provide Them with Mentors 

Module Eleven: Augmenting Team Performance

  • Authority 
  • Ask Questions 
  • Quickly Resolve Differences 
  • Practice Unanimity 

Module Twelve: Wrapping Up

Course 6 - Certificate In Developing Lunch and Learn

Module One - Getting Started

Module Two - The Prep Work

  • Finding the best location
  • Setting up the location
  • Focus group
  • Practice

Module Three - Creating the Content (Part 1)

  • Picking the right topic
  • Hands on works great
  • Stay focused
  • Keep it informal

Module Four - Creating the Content (Part 2)

  • Make it interactive
  • Review it thoroughly
  • Creating a customised presentation
  • Back it up

Module Five - During the Session

  • Ground rules
  • Quick opening
  • Parking lot
  • Adjusting on the fly

Module Six - Food and Facilities

  • Providing food
  • People bringing their own
  • Eat during or after?
  • Clean up or teardown

Module Seven - Take Away Material

  • Handouts and take away material
  • Quizzes or self-tests
  • Websites with minutes and session notes
  • Reference material ot white paper

Module Eight - Difficult Situations or People

  • Disruptions
  • Food issues
  • Senior management buy in
  • People not participating

Module Nine - What a Lunch and Learn is Not

  • Heavy or serious topics
  • Required training
  • Replacement for traditional training
  • Just a free lunch

Module Ten - Best Practices (Part 1)

  • Obtain feedback and tweak
  • Utilise star employees
  • Provide an agenda ahead of time
  • Keep the session casual and loose

Module Eleven - Best Practices (Part 2)

  • Use it as a refresher
  • Networking opportunity
  • Upper management Q&A session
  • Put it on a regular schedule

Module Twelve - Wrapping Up

Course 7 - Certificate In Meeting Management

Module One - Getting Started

Module Two - Planning and Preparing (Part 1)

  • Identifying the Participants
  • Choosing the Time and Place
  • Creating the Agenda

Module Three - Planning and Preparing (Part 2)

  • Lesson One: Gathering Materials
  • Lesson Two: Sending Invitations
  • Lesson Three: Making Logistical Arrangements

Module Four - Setting up the Meeting Space

  • Lesson One: The Basic Essentials
  • Lesson Two: The Extra Touches
  • Lesson Three: Choosing a Physical Arrangement

Module Five - Electronic Options

  • Lesson One: Overview of Choices Available
  • Lesson Two: Things to Consider
  • Lesson Three: Making a Final Decision

Module Six - Meeting Roles and Responsibilities

  • Lesson One: The Chairperson
  • Lesson Two: The Minute Taker
  • Lesson Three: The Attendees
  • Lesson Four: Variations for Large and Small Meetings

Module Seven - Chairing a Meeting (Part 1)

  • Lesson One: Getting Off On the Right Foot
  • Lesson Two: The Role of The Agenda
  • Lesson Three: Using a Parking Lot

Module Eight - Chairing a Meeting (Part 2)

  • Lesson One: Keeping the Meeting on Track
  • Lesson Two: Dealing with Overtime
  • Lesson Three: Holding Participants Accountable

Module Nine - Dealing with Disruptions

  • Lesson One: Running In and Out
  • Lesson Two: Cell Phone and PDA Ringing
  • Lesson Three: Off On a Tangent
  • Lesson Four: Personality Conflict

Module Ten - Taking Minutes

  • Lesson One: What are Minutes?
  • Lesson Two: What Do I Record?

Module Eleven - Making the Most of your Meeting

  • Lesson One: The 50 Minute Meeting
  • Lesson Two: Using Games
  • Lesson Three: Giving Prizes
  • Lesson Four: Stuffed Magic

Module Twelve - Wrapping Up

Course 8 - Certificate In Performance Management

Module One - Getting Started

Module Two - The Basics (Part 1)

  • What is performance management?
  • How does performance management work?
  • Tools

Module Three - The Basics (Part 2)

  • Three phase process
  • Assessments
  • Performance reviews

Module Four - Goal Setting

  • SMART goal setting
  • Specific goals
  • Measureable goals
  • Attainable goals
  • Realistic goals
  • Timely goals
  • Monitoring results

Module Five - Establishing Performance Goals

  • Strategic planning
  • Job analysis
  • Setting goals
  • Motivation

Module Six - 360 Degree Feedback

  • What is 360 degree feedback?
  • Vs. traditional performance reviews
  • The components

Module Seven - Competency Assessments

  • Competency assessment defined
  • Implementation
  • Final destination

Module Eight - Kolb's Learning Cycle

  • Experience
  • Observation
  • Conceptualisation
  • Experimentation

Module Nine - Motivation

  • Key factors
  • The motivation organisation
  • Identifying personal motivators
  • Evaluating and adapting

Module Ten - The Performance Journal

  • Record goals and accomplishments
  • Linking with your employees or managers
  • Implementing a performance coach
  • Keeping track

Module Eleven - Creating a Performance Plan

  • Goals
  • Desired results
  • Prioritization
  • Measure
  • Evaluation

Module Twelve - Wrapping Up

Course 9 - Certificate In Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 10 - Certificate In Team Building For Managers

Module One: Getting Started

Module Two: What Are the Benefits of Team Building?

  • Better Communication and Conflict Resolution
  • Effectiveness
  • Motivation
  • Camaraderie

Module Three: Types of Team Building Activities    

  • Games
  • Activities
  • Education
  • Social Gatherings
  • Module Four: Games
  • Games for Introductions
  • Games to Build Camaraderie
  • Games for Problem-Solving
  • Games to Stimulate Interaction

Module Five: More Team Building Games

  • Games to Build Trust
  • Games to Motivate
  • Games to Build Communication
  • Games for Conflict Resolution

Module Six: Activities

  • Activities to Build Camaraderie
  • Activities for Idea Sharing
  • Activities to Build Trust
  • Activities to Stimulate Interaction

Module Seven: More Team Building Activities

  • Activities to Motivate
  • Activities to Improve Working Together
  • Activities to Build Communication
  • Activities for Conflict Resolution

Module Eight: Social Gatherings

  • Singing/Karaoke
  • Dinner/Potlucks
  • Physical Activities
  • Meetings

Module Nine: Common Mistakes When Team Building

  • Allowing Cliques to Develop
  • Not Delegating Tasks
  • Rewarding in Private/Criticizing in Public
  • Disjointed Plans of Grandeur

Module Ten: Formatting a Team Building Plan

  • Define the Goal
  • Consult Team Members
  • Research and Create Structure
  • Keep It Fun

Module Eleven: Evaluate

  • Was the Goal Met?
  • Was the Team Building Cohesive?
  • What Did the Team Think of the Team Building?
  • How Can the Team Building Be Improved for Next Time?

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(3702)
Average rating 3.5 out of 5 stars
5 star
40%
4 star
35%
3 star
18%
2 star
5%
1 star
2%

Caitlyn Hall

21 November 2020 02:54:55 PM

this course will help me get ahead in my career

Abigale Dixon

20 November 2020 06:24:54 AM

what i like about this course is that its very detailed it will also help you to become a very good successful problem solver

Sonia Smith

24 October 2020 02:17:31 PM

Easy to understand but also very detailed and informative.

Pelesa Tui

14 October 2020 11:21:39 AM

Excellent course

Pelesa Tui

9 October 2020 05:42:33 PM

excellent course

Julia Elizabeth Shadwick

1 October 2020 03:18:13 PM

Conflict happens when differences come to light causing disagreement. workplace collaboration is paramount to company success. a number of techniques are used to aid in the conflict resolution process. Bringing the conflict into the openly use of an action plan, involving ground rules and understanding the c/r process requires multiple solutions and frameworks that get to the root cause of the conflict. Use of the fish one diagram is one effective model leading to a win win solution.

Francis Listi

1 October 2020 12:56:56 PM

It was good.

Laura Haisma

24 September 2020 12:05:12 PM

great thanks

Portia Moshwene

13 September 2020 06:40:18 AM

i have enjoyed the course. i have learn skills and techniques on how to manage meetings.

Lorenzo Unale

11 September 2020 06:12:21 AM

great info on team building never heard of this before

Majel Wisotsky

8 September 2020 11:42:49 AM

Great course!

Hannah Corrado

31 August 2020 02:52:49 AM

Good

Norhan Zaghloul

29 August 2020 11:46:21 PM

This course really helped me

Celeste Molinar

27 August 2020 07:45:31 AM

Was great

Portia Moshwene

19 August 2020 05:16:13 AM

i have enjoyed the conflict resolution course: the phases and styles. its detailed and case studies are relevant. i am enlightened and know how i will handle conflict in future.

Julie Thomas

2 August 2020 05:32:49 PM

overview of how to prepare, participate and expectations in preparing for and conducting a meeting.

Stephen Burt

28 July 2020 03:08:45 AM

Great info

Georgina Scholz

15 July 2020 03:08:43 PM

I have really really enjoyed studying this course

Thank you so much

Hoping to continue with my study with you

Georgie

Georgina Scholz

9 July 2020 02:33:08 PM

So Glad to be ableto study again

Sherella Nash

25 June 2020 08:01:22 AM

Really useful

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

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Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
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"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

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19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

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Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

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26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Course Summary

Course ID: 020LPAS10CB
Delivery Mode: Online
Access: Unlimited lifetime
Time: Study at your own pace
Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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