Ultimate Conflict Resolution Online Bundle, 10 Certificate Courses

The Most Comprehensive Conflict Resolution Bundle

Ultimate Conflict Resolution Online Bundle, 10 Certificate Courses

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Learn How To Resolve Conflicts of Any Size - 10 Courses in this Bundle

  1. Conflict Resolution

  2. Communication Strategies

  3. Interpersonal Skills

  4. Stress Management

  5. Negotiation Skills

  6. Body Language Basics

  7. Appreciative Inquiry

  8. Critical Thinking

  9. Emotional Intelligence 

  10. Anger Management

1. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This conflict resolution course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. 

Enrol in our workplace conflict settlement classes today!

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

2. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!

Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

By the end of this Anger Management Online Short Course, you will be able to:

  • Understand anger dynamics.
  • Understand the myths of anger.
  • Know the right and wrong ways of dealing with anger.
  • Know techniques in controlling anger.
  • See differences between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • How to making a disagreement constructive.
  • Understand hot buttons and personal anger dynamics.
  • Understand the alter, avoid and accept response to anger.

3. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

4. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

5. Stress Management: How To Address and Overcome Stressfull Situations

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.

The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.

By the end of this Stress Management Online Course, you will be able to:

  • Identify the best approach to a stressful situation (Alter, Avoid or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

6. Negotiation Skills: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

7. Body Language Basics: Understanding Body Language is a Great Advantage in Daily Communication

Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.

Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.

By the end of this Body Language Basics Online Short Course, you will be able to:

  • Define body language
  • Understand the benefits and purpose of interpreting body language
  • Learn to interpret basic body language movements
  • Recognise common mistakes when interpreting body language
  • Understand your own body language and what you are communicating
  • Practice your body language skills

8. Appreciative Inquiry: Strengthen an Organization by Creating a Positive Environment

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories you are able to transform your organization.

By the end of this Appreciative Inquiry Online Short Course, you will be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognise positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

9. Critical Thinking: Analyze and Evaluate Information to Boost Your Performance

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Our Critical Thinking course will lead you to be a more rational and disciplined thinker. It will reduce bias which will provide a greater understanding of the environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.

By the end of this Critical Thinking Online Short Course, you will be able to:

  • Understand the components of critical thinking
  • Utilise non-linear thinking
  • Use logical thinking
  • Recognise what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem solving abilities

10. Emotional Intelligence: Control Your Actions and Emotions in A Positive Way

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.

By the end of this Emotional Intelligence Online Short Course, you will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Understand, use and manage your emotions
  • Verbally communicate with others
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence
  • Relate emotional intelligence to the workplace
  • Balance optimisim and pessimism
  • Effectively impact others

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by CoursesForSuccess.com are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Conflict Resolution 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Conflict Resolution Online Course

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 2 - Certificate In Anger Management Online Course

Section One: Getting Started

  • Objectives

Section Two: The Nature of Anger

  • The Pentagon of Anger
  • Fight or Flight
  • Myths about Anger

Section Three: The Right & Wrong

  • Wrong ways of Dealing with Anger
  • Right Ways of Dealing with Anger

Section Four: Controlling Anger

  • The Warning Signs
  • Coping Thoughts
  • Using Relaxation Techniques
  • The Need to Vent

Section Five: Separate the People from the Problem

  • Objective or Subjective Language
  • Identifying the Problem
  • Using “I” Messages

Section Six: Working the Problem Together

  • The Art of Disagreement
  • 10 Negotiation Tips
  • Building Consensus
  • Brainstorming Rules (Key to Success)

Section Seven: Solving the Problem Together

  • Choosing the Best Solution
  • Implementing, Evaluating, and Adapting

Section Eight: Dealing with Your Anger

  • What are Hot Buttons
  • Identifying Your Hot Buttons
  • Your Anger Log

Section Nine: Alter Avoid Accept

  • Alter
  • Avoid
  • Accept

Section Ten: Dealing with Angry People

  • De-escalate the Situation
  • When to Back Off

Section Eleven: Pulling It All Together

  • Process Overview
  • Put it into Practise

Section Twelve: Wrapping Up

Course 3 - Certificate In Communication Strategies Online Course

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 4 - Certificate In Interpersonal Skills Online Course

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 5 - Certificate In Stress Management Online Course

Module One - Getting Started

Module Two - Understanding Stress

  • What is stress?
  • What is eustress?
  • Understanding the triple A approach

Module Three - Creating a Stress-Reducing Lifestyle

  • Eating properly
  • Exercising regularly
  • Sleeping well

Module Four - Altering the Situation

  • The first A
  • Identifying appropriate situations
  • Creating effective actions

Module Five - Avoiding the Situation

  • The second A
  • Identifying appropriate situations
  • Creating effective actions

Module Six - Accepting the Situation

  • The third A
  • Identifying appropriate situations
  • Creating effective actions

Module Seven - Using Routines to Reduce Stress

  • Planning meals
  • Organising chores
  • Using a to-do list

Module Eight  - Environmental Relaxation Techniques

  • Finding a Sanctuary
  • Using music
  • Seeing the humor

Module Nine - Physical Relaxation Techniques

  • Soothing stretches
  • Deep breathing
  • Tensing and relaxing
  • Meditation

Module Ten - Coping with Major Events

  • Establishing a support system
  • Creating a plan
  • Knowing when to seek help

Module Eleven - Our Challenge to You

  • Creating a stress log
  • Week One: Recording events
  • Week Two: Identifying stressors and creating a plan
  • Week Three: Creating new habits

Module Twelve - Wrapping Up

Course 6 - Certificate In Negotiation Skills Online Course

Module One - Getting Started

Module Two - Understanding Negotiation

  • Types of negotiations
  • The three phases
  • Skills for successful negotiation

Module Three - Getting Prepared

  • Establishing your WATNA and BATNA
  • Identifying your WAP
  • Identifying your ZOPA
  • Personal preparation

Module Four - Laying the Groundwork

  • Setting the time and place
  • Establishing common ground
  • Creating a negotiation framework
  • The negotiation process

Module Five - Phase One - Exchanging Information

  • Getting off on the right foot
  • What to share
  • What to keep to yourself

Module Six - Phase Two - Bargaining

  • What to expect
  • Techniques to try
  • How to break an impasse

Module Seven - About Mutual Gain

  • Three ways to see your options
  • About mutual gain
  • Creating a mutual gain solution
  • What do I want?
  • What do they want?
  • What do we want?

Module Eight - Phase Three - Closing

  • Reaching consensus
  • Building an agreement
  • Setting the terms of the agreement

Module Nine - Dealing with Difficult Issues

  • Being prepared for environmental tactics
  • Dealing with personal attacks
  • Controlling your emotions
  • Deciding when it's time to walk away

Module Ten - Negotiating Outside the Boardroom

  • Adapting the process for smaller negotiations
  • Negotiating via telephone
  • Negotiating via email

Module Eleven - Negotiating on Behalf of Someone Else

  • Choosing the negotiating team
  • Covering all the bases
  • Dealing with tough questions

Module Twelve - Wrapping Up

Course 7 - Certificate In Body Language Basics Online Course

Module One - Getting Started

Module Two -Communicating with Body Language

  • Learning a new language
  • The power of body language
  • More than words
  • Actions speak louder than words

Module Three - Reading Body Language

  • Head position
  • Translating gestures into words
  • Open vs Closed body language
  • The eyes have it

Module Four - Body Language Mistakes

  • Poor posture
  • Invading personal space
  • Quick movements
  • Fidgeting

Module Five - Gender Differences

  • Facial Expressions
  • Personal Distances
  • Female Body Language
  • Male Body Language

Module Six - Nonverbal Communication

  • Common gestures
  • The signals you send to others
  • It's not what you say, it's how you say it
  • What your posture says

Module Seven - Facial Expressions

  • Linked with emotion
  • Micro-expressions
  • Facial action coding systems (FACS)
  • Universal facial expressions

Module Eight - Body Language in Business

  • Communicate with power
  • Cultural differences
  • Building trust
  • Mirroring

Module Nine - Lying and Body Language

  • Watch their hands
  • Forced smiles
  • Eye contact
  • Changes in posture

Module Ten - Improve your Body Language

  • Be aware of your movements
  • The power of confidence
  • Position and posture
  • Practice in a mirror

Module Eleven - Matching your Words to your Movement

  • Involuntary movements
  • Say what you mean
  • Always be consistent
  • Actions will trump words

Module Twelve - Wrapping Up

Course 8 - Certificate In Appreciative Inquiry Online Course

Module One - Geting Started

Module Two - Introducing Appreciative Inquiry

  • What is Appreciative Inquiry?
  • Generating a Better Future
  • Engaging People in Positive Thought
  • Change the Person, Change the Organisation

Module Three - Changing the Way You Think

  • Shifting from "What's Wrong?" to "What's Right?"
  • It's not eliminating mistakes - It's holding up success
  • Positive language will affect people's thinking
  • Limit or remove negative phrasing

Module Four - Four D Model

  • Discovery
  • Dream
  • Design
  • Delivery

Module Five - Four I Model

  • Initiate
  • Inquire
  • Imagine
  • Innovate

Module Six - Appreciative Inquiry Interview Style

  • Framing positive questions
  • Solicit positive stories
  • Finding what works
  • Recognize the reoccurring themes

Module Seven - Anticipatory Reality

  • Imagining a successful future will affect the present
  • Controlling negative anticipation
  • Current decisions will be influenced positively
  • Base it on Data and Real examples

Module Eight - The Power of Positive Imagery

  • Shaping performance with positive imagery
  • Being better prepared for adversity
  • People are more flexible and creative
  • Think of the perfect situation

Module Nine - Influencing Change Through Appreciative Inquiry

  • Using strengths to solve challenges
  • Confidence will promote positive change
  • Inquiry is a seed change
  • People will gravitate towards what is expected of them

Module Ten - Coaching and Managing with Appreciative Inquiry

  • Build around what works
  • Focus on increases
  • Recognise the best in people
  • Limit or remove negative comments

Module Eleven - Creating a Positive Core

  • Strengths
  • Best Practices
  • Peak Experiences
  • Successes

Module Twelve - Wrapping Up

Course 9 - Certificate In Critical Thinking Online Course

Module One - Getting Started

Module Two - Components of Critical Thinking

  • Applying reason
  • Open Mindedness
  • Analysis
  • Logic

Module Three - Non-Linear Thinking

  • Step out of your comfort zone
  • Don't jump to conclusions
  • Expect and initiate change
  • Being ready to adapt

Module Four - Logical Thinking

  • Ask the right questions
  • Organise the data
  • Evaluate the information
  • Draw conclusions

Module Five - Critical Thinker (Part 1)

  • Active listening
  • Be curious
  • Be disciplined
  • Be humble

Module Six - Critical Thinking (Part 2)

  • Seeing the big picture
  • Objectivity
  • Using your emotions
  • Being self-aware

Module Seven - Evaluate the Information

  • Making assumptions
  • Watch out for the bias
  • Ask clarifying questions
  • SWOT analysis

Module Eight - Benefits of Critical Thinking

  • Being more persuasive
  • Better communication
  • Better problem solving
  • Increased emotional intelligence

Module Nine - Changing your Perspective

  • Limitations of your point of view
  • Considering others viewpoint
  • Influences on bias
  • When new information arrives

Module Ten - Problem Solving

  • Identify inconsistencies
  • Trust your instincts
  • Asking why?
  • Evaluate the solution(s)

Module Eleven - Putting it all Together

  • Retaining your new skills
  • Reflect and learn from mistakes
  • Always ask questions
  • Practicing critical thinking

Module Twelve - Wrapping Up

Course 10 - Certificate In Emotional Intelligence Online Course

Module One - Getting Started

Module Two - What is Emotional Intelligence?

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Module Three - Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions

Module Four - Verbal Communication Skills

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Module Five - Non-Verbal Communication Skills

  • Body Language
  • It's not what you say, it's how you say it

Module Six - Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Module Seven - Tools to Regulate your Emotions

  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up

Module Eight - Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Module Nine - Business Practices (Part 1)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Module Ten - Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
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4 star
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3 star
18%
2 star
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1 star
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(1898)
Average rating 3.5 out of 5 stars

14 September 2019 04:01:15 PM

I found this course very informative and well written.

10 September 2019 05:10:53 PM

The course was so easy to understand and navigate through. was very educational and informative.

9 September 2019 02:37:15 PM

This course is good

9 September 2019 02:20:21 PM

This was an informative course that opens the brain to more constructive ways to deal with anger

8 September 2019 11:56:12 PM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

8 September 2019 09:45:07 AM

Good course with good examples

6 September 2019 03:23:00 AM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

4 September 2019 10:15:25 AM

well done organization

3 September 2019 08:38:35 AM

thanks a bunch!

31 August 2019 07:59:24 PM

Great course

29 August 2019 02:54:27 PM

A helpful course

29 August 2019 01:04:44 PM

An informative and helpful course

29 August 2019 01:03:56 PM

An informative and helpful course

29 August 2019 11:38:25 AM

awsome information on how to interpret body language and gestures from different cultures and gender

24 August 2019 07:18:14 PM

I was very happy with this course and feel I have learnt alot. The information was well written and clear to read.

23 August 2019 04:43:33 PM

enjoyed the information provided in this course and look forward to trying it out in the real world

21 August 2019 02:11:01 PM

Thank you. Brilliant.

21 August 2019 02:01:14 PM

It really helped me.

18 August 2019 11:33:12 PM

Thank you for the specific course. Communication strategies allow me to better communicate with other people.

15 August 2019 01:41:47 PM

.

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About this Course

Learn How To Resolve Conflicts of Any Size - 10 Courses in this Bundle

  1. Conflict Resolution

  2. Communication Strategies

  3. Interpersonal Skills

  4. Stress Management

  5. Negotiation Skills

  6. Body Language Basics

  7. Appreciative Inquiry

  8. Critical Thinking

  9. Emotional Intelligence 

  10. Anger Management

1. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This conflict resolution course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. 

Enrol in our workplace conflict settlement classes today!

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

2. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!

Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

By the end of this Anger Management Online Short Course, you will be able to:

  • Understand anger dynamics.
  • Understand the myths of anger.
  • Know the right and wrong ways of dealing with anger.
  • Know techniques in controlling anger.
  • See differences between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • How to making a disagreement constructive.
  • Understand hot buttons and personal anger dynamics.
  • Understand the alter, avoid and accept response to anger.

3. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

4. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

5. Stress Management: How To Address and Overcome Stressfull Situations

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.

The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.

By the end of this Stress Management Online Course, you will be able to:

  • Identify the best approach to a stressful situation (Alter, Avoid or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

6. Negotiation Skills: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

7. Body Language Basics: Understanding Body Language is a Great Advantage in Daily Communication

Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.

Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.

By the end of this Body Language Basics Online Short Course, you will be able to:

  • Define body language
  • Understand the benefits and purpose of interpreting body language
  • Learn to interpret basic body language movements
  • Recognise common mistakes when interpreting body language
  • Understand your own body language and what you are communicating
  • Practice your body language skills

8. Appreciative Inquiry: Strengthen an Organization by Creating a Positive Environment

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories you are able to transform your organization.

By the end of this Appreciative Inquiry Online Short Course, you will be able to:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognise positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

9. Critical Thinking: Analyze and Evaluate Information to Boost Your Performance

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Our Critical Thinking course will lead you to be a more rational and disciplined thinker. It will reduce bias which will provide a greater understanding of the environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.

By the end of this Critical Thinking Online Short Course, you will be able to:

  • Understand the components of critical thinking
  • Utilise non-linear thinking
  • Use logical thinking
  • Recognise what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem solving abilities

10. Emotional Intelligence: Control Your Actions and Emotions in A Positive Way

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.

By the end of this Emotional Intelligence Online Short Course, you will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Understand, use and manage your emotions
  • Verbally communicate with others
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence
  • Relate emotional intelligence to the workplace
  • Balance optimisim and pessimism
  • Effectively impact others

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Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

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The courses offered by CoursesForSuccess.com are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

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The Conflict Resolution 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Conflict Resolution Online Course

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 2 - Certificate In Anger Management Online Course

Section One: Getting Started

  • Objectives

Section Two: The Nature of Anger

  • The Pentagon of Anger
  • Fight or Flight
  • Myths about Anger

Section Three: The Right & Wrong

  • Wrong ways of Dealing with Anger
  • Right Ways of Dealing with Anger

Section Four: Controlling Anger

  • The Warning Signs
  • Coping Thoughts
  • Using Relaxation Techniques
  • The Need to Vent

Section Five: Separate the People from the Problem

  • Objective or Subjective Language
  • Identifying the Problem
  • Using “I” Messages

Section Six: Working the Problem Together

  • The Art of Disagreement
  • 10 Negotiation Tips
  • Building Consensus
  • Brainstorming Rules (Key to Success)

Section Seven: Solving the Problem Together

  • Choosing the Best Solution
  • Implementing, Evaluating, and Adapting

Section Eight: Dealing with Your Anger

  • What are Hot Buttons
  • Identifying Your Hot Buttons
  • Your Anger Log

Section Nine: Alter Avoid Accept

  • Alter
  • Avoid
  • Accept

Section Ten: Dealing with Angry People

  • De-escalate the Situation
  • When to Back Off

Section Eleven: Pulling It All Together

  • Process Overview
  • Put it into Practise

Section Twelve: Wrapping Up

Course 3 - Certificate In Communication Strategies Online Course

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 4 - Certificate In Interpersonal Skills Online Course

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 5 - Certificate In Stress Management Online Course

Module One - Getting Started

Module Two - Understanding Stress

  • What is stress?
  • What is eustress?
  • Understanding the triple A approach

Module Three - Creating a Stress-Reducing Lifestyle

  • Eating properly
  • Exercising regularly
  • Sleeping well

Module Four - Altering the Situation

  • The first A
  • Identifying appropriate situations
  • Creating effective actions

Module Five - Avoiding the Situation

  • The second A
  • Identifying appropriate situations
  • Creating effective actions

Module Six - Accepting the Situation

  • The third A
  • Identifying appropriate situations
  • Creating effective actions

Module Seven - Using Routines to Reduce Stress

  • Planning meals
  • Organising chores
  • Using a to-do list

Module Eight  - Environmental Relaxation Techniques

  • Finding a Sanctuary
  • Using music
  • Seeing the humor

Module Nine - Physical Relaxation Techniques

  • Soothing stretches
  • Deep breathing
  • Tensing and relaxing
  • Meditation

Module Ten - Coping with Major Events

  • Establishing a support system
  • Creating a plan
  • Knowing when to seek help

Module Eleven - Our Challenge to You

  • Creating a stress log
  • Week One: Recording events
  • Week Two: Identifying stressors and creating a plan
  • Week Three: Creating new habits

Module Twelve - Wrapping Up

Course 6 - Certificate In Negotiation Skills Online Course

Module One - Getting Started

Module Two - Understanding Negotiation

  • Types of negotiations
  • The three phases
  • Skills for successful negotiation

Module Three - Getting Prepared

  • Establishing your WATNA and BATNA
  • Identifying your WAP
  • Identifying your ZOPA
  • Personal preparation

Module Four - Laying the Groundwork

  • Setting the time and place
  • Establishing common ground
  • Creating a negotiation framework
  • The negotiation process

Module Five - Phase One - Exchanging Information

  • Getting off on the right foot
  • What to share
  • What to keep to yourself

Module Six - Phase Two - Bargaining

  • What to expect
  • Techniques to try
  • How to break an impasse

Module Seven - About Mutual Gain

  • Three ways to see your options
  • About mutual gain
  • Creating a mutual gain solution
  • What do I want?
  • What do they want?
  • What do we want?

Module Eight - Phase Three - Closing

  • Reaching consensus
  • Building an agreement
  • Setting the terms of the agreement

Module Nine - Dealing with Difficult Issues

  • Being prepared for environmental tactics
  • Dealing with personal attacks
  • Controlling your emotions
  • Deciding when it's time to walk away

Module Ten - Negotiating Outside the Boardroom

  • Adapting the process for smaller negotiations
  • Negotiating via telephone
  • Negotiating via email

Module Eleven - Negotiating on Behalf of Someone Else

  • Choosing the negotiating team
  • Covering all the bases
  • Dealing with tough questions

Module Twelve - Wrapping Up

Course 7 - Certificate In Body Language Basics Online Course

Module One - Getting Started

Module Two -Communicating with Body Language

  • Learning a new language
  • The power of body language
  • More than words
  • Actions speak louder than words

Module Three - Reading Body Language

  • Head position
  • Translating gestures into words
  • Open vs Closed body language
  • The eyes have it

Module Four - Body Language Mistakes

  • Poor posture
  • Invading personal space
  • Quick movements
  • Fidgeting

Module Five - Gender Differences

  • Facial Expressions
  • Personal Distances
  • Female Body Language
  • Male Body Language

Module Six - Nonverbal Communication

  • Common gestures
  • The signals you send to others
  • It's not what you say, it's how you say it
  • What your posture says

Module Seven - Facial Expressions

  • Linked with emotion
  • Micro-expressions
  • Facial action coding systems (FACS)
  • Universal facial expressions

Module Eight - Body Language in Business

  • Communicate with power
  • Cultural differences
  • Building trust
  • Mirroring

Module Nine - Lying and Body Language

  • Watch their hands
  • Forced smiles
  • Eye contact
  • Changes in posture

Module Ten - Improve your Body Language

  • Be aware of your movements
  • The power of confidence
  • Position and posture
  • Practice in a mirror

Module Eleven - Matching your Words to your Movement

  • Involuntary movements
  • Say what you mean
  • Always be consistent
  • Actions will trump words

Module Twelve - Wrapping Up

Course 8 - Certificate In Appreciative Inquiry Online Course

Module One - Geting Started

Module Two - Introducing Appreciative Inquiry

  • What is Appreciative Inquiry?
  • Generating a Better Future
  • Engaging People in Positive Thought
  • Change the Person, Change the Organisation

Module Three - Changing the Way You Think

  • Shifting from "What's Wrong?" to "What's Right?"
  • It's not eliminating mistakes - It's holding up success
  • Positive language will affect people's thinking
  • Limit or remove negative phrasing

Module Four - Four D Model

  • Discovery
  • Dream
  • Design
  • Delivery

Module Five - Four I Model

  • Initiate
  • Inquire
  • Imagine
  • Innovate

Module Six - Appreciative Inquiry Interview Style

  • Framing positive questions
  • Solicit positive stories
  • Finding what works
  • Recognize the reoccurring themes

Module Seven - Anticipatory Reality

  • Imagining a successful future will affect the present
  • Controlling negative anticipation
  • Current decisions will be influenced positively
  • Base it on Data and Real examples

Module Eight - The Power of Positive Imagery

  • Shaping performance with positive imagery
  • Being better prepared for adversity
  • People are more flexible and creative
  • Think of the perfect situation

Module Nine - Influencing Change Through Appreciative Inquiry

  • Using strengths to solve challenges
  • Confidence will promote positive change
  • Inquiry is a seed change
  • People will gravitate towards what is expected of them

Module Ten - Coaching and Managing with Appreciative Inquiry

  • Build around what works
  • Focus on increases
  • Recognise the best in people
  • Limit or remove negative comments

Module Eleven - Creating a Positive Core

  • Strengths
  • Best Practices
  • Peak Experiences
  • Successes

Module Twelve - Wrapping Up

Course 9 - Certificate In Critical Thinking Online Course

Module One - Getting Started

Module Two - Components of Critical Thinking

  • Applying reason
  • Open Mindedness
  • Analysis
  • Logic

Module Three - Non-Linear Thinking

  • Step out of your comfort zone
  • Don't jump to conclusions
  • Expect and initiate change
  • Being ready to adapt

Module Four - Logical Thinking

  • Ask the right questions
  • Organise the data
  • Evaluate the information
  • Draw conclusions

Module Five - Critical Thinker (Part 1)

  • Active listening
  • Be curious
  • Be disciplined
  • Be humble

Module Six - Critical Thinking (Part 2)

  • Seeing the big picture
  • Objectivity
  • Using your emotions
  • Being self-aware

Module Seven - Evaluate the Information

  • Making assumptions
  • Watch out for the bias
  • Ask clarifying questions
  • SWOT analysis

Module Eight - Benefits of Critical Thinking

  • Being more persuasive
  • Better communication
  • Better problem solving
  • Increased emotional intelligence

Module Nine - Changing your Perspective

  • Limitations of your point of view
  • Considering others viewpoint
  • Influences on bias
  • When new information arrives

Module Ten - Problem Solving

  • Identify inconsistencies
  • Trust your instincts
  • Asking why?
  • Evaluate the solution(s)

Module Eleven - Putting it all Together

  • Retaining your new skills
  • Reflect and learn from mistakes
  • Always ask questions
  • Practicing critical thinking

Module Twelve - Wrapping Up

Course 10 - Certificate In Emotional Intelligence Online Course

Module One - Getting Started

Module Two - What is Emotional Intelligence?

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Module Three - Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions

Module Four - Verbal Communication Skills

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Module Five - Non-Verbal Communication Skills

  • Body Language
  • It's not what you say, it's how you say it

Module Six - Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Module Seven - Tools to Regulate your Emotions

  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up

Module Eight - Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Module Nine - Business Practices (Part 1)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Module Ten - Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Average rating 3.5 out of 5 stars
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3 star
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2 star
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1 star
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14 September 2019 04:01:15 PM

I found this course very informative and well written.

10 September 2019 05:10:53 PM

The course was so easy to understand and navigate through. was very educational and informative.

9 September 2019 02:37:15 PM

This course is good

9 September 2019 02:20:21 PM

This was an informative course that opens the brain to more constructive ways to deal with anger

8 September 2019 11:56:12 PM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

8 September 2019 09:45:07 AM

Good course with good examples

6 September 2019 03:23:00 AM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

4 September 2019 10:15:25 AM

well done organization

3 September 2019 08:38:35 AM

thanks a bunch!

31 August 2019 07:59:24 PM

Great course

29 August 2019 02:54:27 PM

A helpful course

29 August 2019 01:04:44 PM

An informative and helpful course

29 August 2019 01:03:56 PM

An informative and helpful course

29 August 2019 11:38:25 AM

awsome information on how to interpret body language and gestures from different cultures and gender

24 August 2019 07:18:14 PM

I was very happy with this course and feel I have learnt alot. The information was well written and clear to read.

23 August 2019 04:43:33 PM

enjoyed the information provided in this course and look forward to trying it out in the real world

21 August 2019 02:11:01 PM

Thank you. Brilliant.

21 August 2019 02:01:14 PM

It really helped me.

18 August 2019 11:33:12 PM

Thank you for the specific course. Communication strategies allow me to better communicate with other people.

15 August 2019 01:41:47 PM

.

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Course Summary

Course ID No.: 020CR10CB
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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