Ultimate Business Online Ethics Bundle, 10 Certificate Courses

The Most Comprehensive Business Ethics Bundle


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Get Business Ethics, Social Learning, Business Etiquette, Social Media in the Workplace, Business Acumen, Developing Corporate Behavior, Knowledge Management, Safety in the Workplace, Risk Assessment and Management and Office Politics for Managers in this Bundle

1. Business Ethics: Business Ethics are Vital for an Organization to be Successful

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.

It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

By the end of this Business Ethics Online Short Course, you will be able to:

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work
  • Recognise social and business responsibility
  • Identify ethical and unethical behavior
  • Learn how to make ethical decisions and lead with integrity

2. Social Learning: Creating Learning Communities that Benefit Your Organization!

Social Learning is an effective way to train your employees through modelling positive behaviours. It is a great way to promote cohesion and involvement as it builds a culture of learning. You will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback.

With our Social Learning course you will be creating learning communities that benefit every aspect of your organization. You will learn new behaviours through observation and modelling and be instilled with a passion for learning.

At the end of this Social Learning Online Short Course, you should be able to:

  • Define and use social learning.
  • Identify social learning tools.
  • Manipulate group dynamics and culture.
  • Craft and lead role play scenarios.
  • Practice being a role model.
  • Understand modeling and observation.

3. Business Etiquette: Look and Sound Your Best in Any Situation

Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)

Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.

At the end of this Business Etiquette Online Short Course, you should be able to:

  • Identify what business etiquette is and why it’s important.
  • Network with confidence.
  • Present themselves professionally.
  • Understand the importance of dress codes and what they mean.
  • Understand how to use a business card effectively.
  • Remember names easily.
  • How to conduct themselves at a business lunch.
  • Understand basic guidelines regarding, grammar standards in all written communication.
  • Understand telephone etiquette.
  • Understand the benefits of international etiquette.

4. Social Media in the Workplace: Develope Workplace Social Media Strategies and Policy

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.

To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees feel free to network while staying focused at work.  Our Social Media in the Workplace Online Course will help you get there.

By the end of the Social Media in the Workplace Online Course, you will be able to:

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a socila media policy
  • Keeping your social media secure
  • Establishing rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media

5. Business Acumen: Increase your Financial Literacy & Improve Business Sense

Improve your judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase your financial literacy and improve business sense. 

Business Acumen will give you an advantage everyone wishes they had. The Business Acumen Online Short Course will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

By the end of this Business Acumen Online Short Course, you will be able to:

  • Know how to see the big picture
  • Develop a risk management strategy
  • Know how to practice financial literacy
  • Develop critical thinking
  • Practive management acumen
  • Find key financial levers

6. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?  

In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company. 

By the end of this Developing Corporate Behavior Online Short Course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

7. Knowledge Management: How to Manage Knowledge Across Your Organization

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge!

The Knowledge Management course will give you the tools that you will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

By the end of this course, you will be able to:

  • Understand the basic concept of knowledge management
  • Identify the dos and dont's of knowledge management
  • Identify the knowledge management life cycle
  • Identify the new knowledge management paradigm
  • Identify the knowledge management models
  • Understand how to build a knowledge management rational for your company
  • Understand how to customise knowledge management definitions
  • Identify the steps to implementing knowledge management in your organisation
  • Identify tips for success
  • Understand the advance topics in knowledge management

8. Safety in the Workplace: Deliver Health and Safety in the Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Our Health & Safety in the Workplace Online Short Course will be instrumental in reviewing common hazards, safety techniques and after completion, you will have the tools to create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

By the end of this Safety in the Workplace Online Course, you will be able to:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.

9. Risk Assessment and Management: Knowing How To Manage Risk and Hazards are Vital in an Organization

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.

Through our Risk Assessment and Management Online Short Course you will be aware of hazards and risk that you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you with the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

By the end of this Risk Assessment and Management Online Short Course, you will be able to:

  • Identify hazards and risks
  • Update control measures
  • Grasp the fundamentals of accident reports
  • Identify risk management techniques
  • Outline a disaster recovery plan
  • Communicate to the organisation

10. Office Politics for Managers: Create & Maintain Better Relationships In Your Workplace

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

By the end of this Office Politics for Managers Online Short Course, you will be able to:

  • Understand the purpose and benefits of office politics
  • Setting boundaries and ground rules for new employees
  • Learn to interact and influence among colleagues
  • Learn how to manage various personality types in the office
  • Determine how to gain support and effectively network
  • Recognize how you are a part of a group and how you function

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Business Ethics 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Business Ethics

Module One - Getting Started

Module Two - What is Ethics?

  • What is Business Ethics?
  • 10 Benefits of managing ethics

Module Three - Implementing Ethics in the Workplace

  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities

Module Four - Employer / Employee Rights

  • Privacy policies
  • Harrassment issues
  • Technology

Module Five - Business and Social Responsibilities

  • Identifying types of responsibilities
  • Handling conflicting social and business reponsibilities

Module Six - Ethical Decisions

  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles

Module Seven - Whistle Blowing

  • Criteria and risk
  • The process
  • When you should "blow the whistle"

Module Eight - Managerial Ethics

  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior

Module Nine - Unethical Behavior

  • Recognise and identify
  • Preventing
  • Addressing
  • Interventions

Module Ten - Ethics in Business (Part 1)

  • Organisation basics
  • Addressing the needs
  • Ethical principles

Module Eleven - Ethics in Business (Part 2)

  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module Twelve - Wrapping Up

Course 2 - Social Learning

Module One: Getting Started  

  • Course Objectives 

Module Two: Setting the Right Group Dynamic (I) 

  • Communicating 
  • Collaborating 
  • Sharing of Best Practices 
  • Refining Ideas 

Module Three: Setting the Right Group Dynamic (II) 

  • Diversity Builds Knowledge  
  • Social Interactions 
  • People Are Different 
  • Dealing with Difficult People  
  • Case Study   

Module Four: Develop a Social Learning Culture at Work (I) 

  • Making the Connection  
  • Tagging Star Employees 
  • Recognizing Teaching Moments 
  • Culture of Questioning 
  • Case Study 

Module Five: Develop a Social Learning Culture at Work (II) 

  • Safe to Share Environment 
  • Instilling a Passion for Learning 
  • Instill a Sense of Sharing 
  • Learning in the Social Unit 
  • Case Study   

Module Six: Develop a Culture of Social Learning at Work (III) 

  • Remove Fear of Feedback or Criticism   
  • Creating a Social Unit 
  • Imitation and Modeling 
  • Empowering Learners 
  • Case Study   

Module Seven: Role Playing (I) 

  • Identify Work Related Scenarios
  • Add Variables 
  • Assign Roles 
  • Prepare Role-Players 
  • Case Study   

Module Eight: Role Playing (II) 

  • Act It Out 
  • Debrief
  • Mirror Good Examples 
  • General Role Playing Tips 
  • Case Study 

Module Nine: Utilizing the Right Tools (I) 

  • Mentoring 
  • Social Media 
  • Critical Thinking 
  • Gamification  
  • Case Study 

Module Ten: Utilizing the Right Tools (II)

  • Relevant Resources Selection  
  • Job Shadowing 
  • Knowledge Management 
  • Social Facilitation  
  • Case Study   

Module Eleven: Modeling and Observational Learning 

  • Inspired by Leaders 
  • Boosting Self-Efficacy 
  • Peer Role Models 
  • Generating Engagement 
  • Case Study   

Module Twelve: Wrapping Up

Course 3 - Business Etiqutte

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Course 4 - Social Media in the Workplace

Module One - Getting Started

Module Two - Who is Social Media?

  • Online communities
  • User created content
  • Information sharing
  • Communication tools

Module Three - Defining your Social Media Policy (Part 1)

  • It should be a living document
  • Choosing an information officer
  • What can and cannot be shared
  • Legal and ethic specifications

Module Four - Defining your Social Media Policy (Part 2)

  • New hire orientation
  • Let common sense guide you
  • Nothing offensive
  • Rules on soliciting and personal posts

Module Five - Creating a Living Document

  • What is a living document?
  • How often is it revised?
  • Who will be in charge?
  • Change management

Module Six - Keeping an Eye on Security

  • Password rules
  • Needs constant monitoring
  • Keeping information confidential
  • Protecting intellectual property

Module Seven - Rules to Follow when Positing (Part 1)

  • Always show respect
  • Stop and think before you post
  • Always be honest
  • Never discredit or talk ill of competitors

Module Eight - Rules to Follow when Posting (Part 2)

  • Be transparent
  • Act like you would in real life
  • Grammar and spelling still counts
  • Never post when you are angry

Module Nine - Benefits of Social Media

  • From audience to author
  • Builds customer loyalty
  • Speed and flexibility in communication
  • Two way communications

Module Ten - The Pitfalls of Social Media

  • Bullying
  • Group think
  • Trolling
  • Remember, it is out there forever

Module Eleven - Listen to Your Customers

  • They provide great feedback
  • It makes them happy
  • Improves your brand
  • Improves product development

Module Twelve - Wrapping Up

Course 5 - Business Acumen

Module One - Getting Started

Module Two - Seeing the Big Picture

  • Short and long term interactions
  • Recognize growth opportunities
  • Mindfulness of decisions
  • Everything is related

Module Three - KPI's (Key Performance Indicators)

  • Decisiveness
  • Flexible
  • Strong initiative
  • Being intuitive

Module Four - Risk Management Strategies

  • Continuous assessment
  • Internal and external factors
  • Making adjustments and corrections
  • Knowing when to pull the trigger or plug

Module Five - Recognizing Learning Events

  • Develop a sense of always learning
  • Evaluate past decisions
  • Problems are learning opportunities
  • Recognize your blind spots

Module Six - You Need to Know These Answers and More

  • What makes my company money?
  • What were sales last year?
  • What is our profit margin?
  • What were our costs?

Module Seven - Financial Literacy (Part 1)

  • Assets
  • Financial Ratios
  • Liabilities
  • Equity

Module Eight - Financial Literacy (Part 2)

  • Income statement
  • Balance sheet
  • Cash flow statement
  • Read, read and read

Module Nine - Business Acumen in Management

  • Talent management
  • Change management
  • Asset management
  • Organisational management

Module Ten - Critical Thinking in Business

  • Ask the right questions
  • Organise data
  • Evalute the information
  • Make the decision

Module Eleven - Key Financial Levers

  • Investing in people
  • Effective communication
  • Process improvement
  • Goal alignment

Module Twelve - Wrapping Up

Course 6 - Developing Corporate Behavior

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module Two: The Science of

  • What is Behavior?
  • Psychology
  • Sociology
  • Anthropology

Module Three: Benefits for Corporate Behavior

  • Employee Safety
  • Conservation of Materials
  • Engagement
  • Improved Employee Performance

Module Four: Most Common Categories of Corporate Behavior 

  • Managerial Structure
  • Values and Ethics
  • Employee Accountability
  • Workplace Incidents

Module Five: Managerial Structure

  • Clearly Defined Management
  • Qualified Management Team
  • Obvious Advancement Path
  • Apparent Grievance Procedures

Module Six: Company Values and Ethics 

  • Environmental
  • Charity and Community Outreach
  • Integrity
  • Diversity

Module Seven: Employee Accountability 

  • Attitude
  • Attendance
  • Honesty
  • Substance Abuse & Workplace Violence

Module Eight: Workplace Incidents 

  • Safety
  • Prejudice & Discrimination
  • Vandalism & Theft
  • Harassment or Bullying

Module Nine: Designing and Implementing

  • Group Planning
  • Define Preferred Organizational Behaviors
  • Hiring
  • Training Employees

Module Ten: Corporate Team Behavior 

  • Team Building
  • Better Communication
  • Conflict Resolution
  • to the Company and the Department

Module Eleven: Auditing Corporate Behavior 

  • Affirm Ethical Behavior
  • Investigate and Review Reported Incidents
  • Determine Progress
  • Get Employee Feedback & Revise

Module Twelve: Wrapping Up

Course 7 - Knowledge Management

Module One - Getting Started

Module Two - Understanding Knowledge Management

  • What is knowledge?
  • What is knowledge management?
  • A brief history
  • Applications in the workplace

Module Three - Dos and Dont's

  • Data, information and knowledge
  • The tactic mode
  • The explicit mode
  • Identifying conversation categories

Module Four - The Knowledge Management Life Cycle

  • Understanding episodes
  • Acquistion
  • Knowledge
  • Integration

Module Five - The New Knowledge Management Paradigm

  • Paradigms of the past
  • The new paradigm
  • Implications and applications
  • The knowledge management endgame

Module Six - Knowledge Management Models

  • The nNnaka and Takeuchi Model (SECI)
  • Wiig Model
  • Kakabadse Model
  • Boisot Model

Module Seven - Building a Knowledge Management Rationale

  • Why rationale is necessary
  • Building a business case
  • Finding success stories
  • The Commoditization / Customization Model

Module Eight - Customising Knowledge Management Definations

  • Components of a knowledge management definition
  • Customising the components
  • Sample definitions
  • Creating KMBOK

Module Nine - Implementing Knowledge Management in your Organisation

  • Gathering support
  • Identifying opportunities for revenue streams
  • Key knowledge management techniques
  • A map for success
  • The no-budget scenario

Module Ten - Tips for Success

  • About the chief knowledge officer
  • Knowledge management skill checklist
  • The knowledge management imperative
  • The hype curve
  • Barriers and helpers to success

Module Eleven - Advance Topics

  • The knowledge management maturity model
  • Absorptive capacity
  • Rustiness
  • Process model types

Module Twelve - Wrapping Up

Course 8 - Health and Safety in the Workplace

Module One: Getting Started

Module Two: An Overview

  • Work Safety and Health Legislations
  • Roles & Duties
  • Safety Planning
  • Case Study

Module Three: Types of Hazards

  • Computer Workstations
  • Ergonomics
  • Fire Prevention
  • Fitness & Wellness
  • Heat Stress.
  • Stress
  • Violence
  • Case Study

Module Four: Managers Role

  • Promoting & Enforcing Safety Standards
  • Elements of a Health and Safety Program
  • Responsibilities
  • Corporate Culture
  • Case Study

Module Five: Training

  • Reasons for Training
  • Definition
  • Orientation
  • On the Job Training
  • Safety Meetings
  • Planning and Conducting a Training Session
  • Case Study

Module Six: Stress Management

  • Altering
  • Avoiding
  • Accepting
  • Relaxation Techniques
  • Using Routines to Reduce Stress
  • Case Study

Module Seven: Workplace Violence

  • What is Workplace Violence?
  • Identifying
  • Addressing
  • Implementing a Workplace Harassment Policy
  • Case Study

Module Eight: Identifying Your Company Hazards

  • Conducting an Inspection
  • Prioritizing Deficiencies
  • Report & Following Up
  • Case Study

Module Nine: Drug & Alcohol Abuse

  • For Employees
  • For Managers or Supervisors
  • When to Address
  • Implementing a “No Tolerance” Rule
  • Case Study

Module Ten: Writing the Safety Plan

  • Management Involvement
  • Responsibility
  • Employee Involvement
  • Follow Through with Accident Investigations
  • Training of Employees
  • Case Study

Module Eleven: Implement the Plan

  • Selecting an Employee Representative
  • Identifying Roles
  • Assigning Responsibility
  • Follow Through
  • Case Study

Module Twelve: Wrapping Up

Course 9 - Risk Assessment and Management

Module One - Getting Started

Module Two - Identifying Hazards and Risks

  • What is a hazard?
  • What is a risk?
  • Consult with employees
  • Likelihood scale

Module Three - Seeking Out Problems before They Happen (Part 1)

  • Unique to your business
  • Walk around
  • Long term and short term
  • Common issues

Module Four - Seeking Out Problems before They Happen (Part 2)

  • Ask "What would happen if....?"
  • External events
  • Worst case scenarios
  • Consequence scale

Module Five - Everyone's Responsibility

  • See it, report it
  • If it's not safe, don't do it
  • Take appropriate precautions
  • Communicating to the organisation

Module Six - Tracking and Updating Control Measures

  • What is a Control Measure?
  • Your business procedures
  • Are they adequate?
  • Updating and maintaining

Module Seven - Risk Management Techniques

  • Reduce the risk
  • Transfer the risk
  • Avoid the risk
  • Accept the risk

Module Eight - General Office Safety and Reporting

  • Accident reports
  • Accident response plans
  • Emergency action plan
  • Training and education

Module Nine - Business Impact Analysis

  • Gather information
  • Identify vulnerabilities
  • Analyse information
  • Implement recommendations

Module Ten - Disaster Recvoery Plan

  • Make it before you need it
  • Test, update and repeat
  • Hot, warm and cold sites
  • Keep documentation simple and clear

Module Eleven - Summary of Risk Assessment

  • What are the hazards?
  • Who might be harmed?
  • Are current control measures sufficient?
  • If not, change control measures

Module Twelve - Wrapping Up

Course 10 - Office Politics for Managers

Module One - Getting Started

Module Two - New Hires

  • Company core values
  • Building relationships
  • Encourage respect
  • Setting ground rules

Module Three - It's About Interacting and Influencing

  • Dealing with different personalities
  • Build a culture of collaboration
  • Be nice to everyone (not just those who can help you)
  • Be a team player

Module Four - Dealing with Rumors, Gossip and Half-Truths

  • It's effects on morale
  • Reinforce the truth with facts
  • Do not participate
  • Deal with it swiftly

Module Five - Office Personalities (Part 1)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned / Nancy

Module Six - Office Personalities (Part 2)

  • Information keeper
  • Know-it-all
  • The apple-polisher
  • Nosey neighbour

Module Seven - Getting Support for your Projects

  • Gain trust through honesty
  • Be assertive
  • Blow your own horn
  • Make allies

Module Eight - Conflict Resolution

  • The importance of forgiveness
  • Neutralizing emotions
  • The benefits of a resolution
  • The agreement frame

Module Nine - Ethics

  • Benefits of an ethical environment
  • Lead by example
  • Ensuring ethical behavior
  • Addressing unethical behavior

Module Ten - You Are Not an Island

  • Never burn a bridge
  • Take the high road
  • Trust is a two-way street
  • Don't hide in your office

Module Eleven - Social Events Outside of Work

  • How to decline politely
  • Rules when attending
  • Meeting new people
  • Conversation dos and don'ts

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Business Ethics, Social Learning, Business Etiquette, Social Media in the Workplace, Business Acumen, Developing Corporate Behavior, Knowledge Management, Safety in the Workplace, Risk Assessment and Management and Office Politics for Managers in this Bundle

1. Business Ethics: Business Ethics are Vital for an Organization to be Successful

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.

It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

By the end of this Business Ethics Online Short Course, you will be able to:

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work
  • Recognise social and business responsibility
  • Identify ethical and unethical behavior
  • Learn how to make ethical decisions and lead with integrity

2. Social Learning: Creating Learning Communities that Benefit Your Organization!

Social Learning is an effective way to train your employees through modelling positive behaviours. It is a great way to promote cohesion and involvement as it builds a culture of learning. You will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback.

With our Social Learning course you will be creating learning communities that benefit every aspect of your organization. You will learn new behaviours through observation and modelling and be instilled with a passion for learning.

At the end of this Social Learning Online Short Course, you should be able to:

  • Define and use social learning.
  • Identify social learning tools.
  • Manipulate group dynamics and culture.
  • Craft and lead role play scenarios.
  • Practice being a role model.
  • Understand modeling and observation.

3. Business Etiquette: Look and Sound Your Best in Any Situation

Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)

Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.

At the end of this Business Etiquette Online Short Course, you should be able to:

  • Identify what business etiquette is and why it’s important.
  • Network with confidence.
  • Present themselves professionally.
  • Understand the importance of dress codes and what they mean.
  • Understand how to use a business card effectively.
  • Remember names easily.
  • How to conduct themselves at a business lunch.
  • Understand basic guidelines regarding, grammar standards in all written communication.
  • Understand telephone etiquette.
  • Understand the benefits of international etiquette.

4. Social Media in the Workplace: Develope Workplace Social Media Strategies and Policy

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.

To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees feel free to network while staying focused at work.  Our Social Media in the Workplace Online Course will help you get there.

By the end of the Social Media in the Workplace Online Course, you will be able to:

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a socila media policy
  • Keeping your social media secure
  • Establishing rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media

5. Business Acumen: Increase your Financial Literacy & Improve Business Sense

Improve your judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase your financial literacy and improve business sense. 

Business Acumen will give you an advantage everyone wishes they had. The Business Acumen Online Short Course will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

By the end of this Business Acumen Online Short Course, you will be able to:

  • Know how to see the big picture
  • Develop a risk management strategy
  • Know how to practice financial literacy
  • Develop critical thinking
  • Practive management acumen
  • Find key financial levers

6. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?  

In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company. 

By the end of this Developing Corporate Behavior Online Short Course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

7. Knowledge Management: How to Manage Knowledge Across Your Organization

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge!

The Knowledge Management course will give you the tools that you will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

By the end of this course, you will be able to:

  • Understand the basic concept of knowledge management
  • Identify the dos and dont's of knowledge management
  • Identify the knowledge management life cycle
  • Identify the new knowledge management paradigm
  • Identify the knowledge management models
  • Understand how to build a knowledge management rational for your company
  • Understand how to customise knowledge management definitions
  • Identify the steps to implementing knowledge management in your organisation
  • Identify tips for success
  • Understand the advance topics in knowledge management

8. Safety in the Workplace: Deliver Health and Safety in the Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Our Health & Safety in the Workplace Online Short Course will be instrumental in reviewing common hazards, safety techniques and after completion, you will have the tools to create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

By the end of this Safety in the Workplace Online Course, you will be able to:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.

9. Risk Assessment and Management: Knowing How To Manage Risk and Hazards are Vital in an Organization

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.

Through our Risk Assessment and Management Online Short Course you will be aware of hazards and risk that you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you with the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

By the end of this Risk Assessment and Management Online Short Course, you will be able to:

  • Identify hazards and risks
  • Update control measures
  • Grasp the fundamentals of accident reports
  • Identify risk management techniques
  • Outline a disaster recovery plan
  • Communicate to the organisation

10. Office Politics for Managers: Create & Maintain Better Relationships In Your Workplace

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

By the end of this Office Politics for Managers Online Short Course, you will be able to:

  • Understand the purpose and benefits of office politics
  • Setting boundaries and ground rules for new employees
  • Learn to interact and influence among colleagues
  • Learn how to manage various personality types in the office
  • Determine how to gain support and effectively network
  • Recognize how you are a part of a group and how you function

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The Ultimate Business Ethics 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Business Ethics

Module One - Getting Started

Module Two - What is Ethics?

  • What is Business Ethics?
  • 10 Benefits of managing ethics

Module Three - Implementing Ethics in the Workplace

  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities

Module Four - Employer / Employee Rights

  • Privacy policies
  • Harrassment issues
  • Technology

Module Five - Business and Social Responsibilities

  • Identifying types of responsibilities
  • Handling conflicting social and business reponsibilities

Module Six - Ethical Decisions

  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles

Module Seven - Whistle Blowing

  • Criteria and risk
  • The process
  • When you should "blow the whistle"

Module Eight - Managerial Ethics

  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior

Module Nine - Unethical Behavior

  • Recognise and identify
  • Preventing
  • Addressing
  • Interventions

Module Ten - Ethics in Business (Part 1)

  • Organisation basics
  • Addressing the needs
  • Ethical principles

Module Eleven - Ethics in Business (Part 2)

  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module Twelve - Wrapping Up

Course 2 - Social Learning

Module One: Getting Started  

  • Course Objectives 

Module Two: Setting the Right Group Dynamic (I) 

  • Communicating 
  • Collaborating 
  • Sharing of Best Practices 
  • Refining Ideas 

Module Three: Setting the Right Group Dynamic (II) 

  • Diversity Builds Knowledge  
  • Social Interactions 
  • People Are Different 
  • Dealing with Difficult People  
  • Case Study   

Module Four: Develop a Social Learning Culture at Work (I) 

  • Making the Connection  
  • Tagging Star Employees 
  • Recognizing Teaching Moments 
  • Culture of Questioning 
  • Case Study 

Module Five: Develop a Social Learning Culture at Work (II) 

  • Safe to Share Environment 
  • Instilling a Passion for Learning 
  • Instill a Sense of Sharing 
  • Learning in the Social Unit 
  • Case Study   

Module Six: Develop a Culture of Social Learning at Work (III) 

  • Remove Fear of Feedback or Criticism   
  • Creating a Social Unit 
  • Imitation and Modeling 
  • Empowering Learners 
  • Case Study   

Module Seven: Role Playing (I) 

  • Identify Work Related Scenarios
  • Add Variables 
  • Assign Roles 
  • Prepare Role-Players 
  • Case Study   

Module Eight: Role Playing (II) 

  • Act It Out 
  • Debrief
  • Mirror Good Examples 
  • General Role Playing Tips 
  • Case Study 

Module Nine: Utilizing the Right Tools (I) 

  • Mentoring 
  • Social Media 
  • Critical Thinking 
  • Gamification  
  • Case Study 

Module Ten: Utilizing the Right Tools (II)

  • Relevant Resources Selection  
  • Job Shadowing 
  • Knowledge Management 
  • Social Facilitation  
  • Case Study   

Module Eleven: Modeling and Observational Learning 

  • Inspired by Leaders 
  • Boosting Self-Efficacy 
  • Peer Role Models 
  • Generating Engagement 
  • Case Study   

Module Twelve: Wrapping Up

Course 3 - Business Etiqutte

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Course 4 - Social Media in the Workplace

Module One - Getting Started

Module Two - Who is Social Media?

  • Online communities
  • User created content
  • Information sharing
  • Communication tools

Module Three - Defining your Social Media Policy (Part 1)

  • It should be a living document
  • Choosing an information officer
  • What can and cannot be shared
  • Legal and ethic specifications

Module Four - Defining your Social Media Policy (Part 2)

  • New hire orientation
  • Let common sense guide you
  • Nothing offensive
  • Rules on soliciting and personal posts

Module Five - Creating a Living Document

  • What is a living document?
  • How often is it revised?
  • Who will be in charge?
  • Change management

Module Six - Keeping an Eye on Security

  • Password rules
  • Needs constant monitoring
  • Keeping information confidential
  • Protecting intellectual property

Module Seven - Rules to Follow when Positing (Part 1)

  • Always show respect
  • Stop and think before you post
  • Always be honest
  • Never discredit or talk ill of competitors

Module Eight - Rules to Follow when Posting (Part 2)

  • Be transparent
  • Act like you would in real life
  • Grammar and spelling still counts
  • Never post when you are angry

Module Nine - Benefits of Social Media

  • From audience to author
  • Builds customer loyalty
  • Speed and flexibility in communication
  • Two way communications

Module Ten - The Pitfalls of Social Media

  • Bullying
  • Group think
  • Trolling
  • Remember, it is out there forever

Module Eleven - Listen to Your Customers

  • They provide great feedback
  • It makes them happy
  • Improves your brand
  • Improves product development

Module Twelve - Wrapping Up

Course 5 - Business Acumen

Module One - Getting Started

Module Two - Seeing the Big Picture

  • Short and long term interactions
  • Recognize growth opportunities
  • Mindfulness of decisions
  • Everything is related

Module Three - KPI's (Key Performance Indicators)

  • Decisiveness
  • Flexible
  • Strong initiative
  • Being intuitive

Module Four - Risk Management Strategies

  • Continuous assessment
  • Internal and external factors
  • Making adjustments and corrections
  • Knowing when to pull the trigger or plug

Module Five - Recognizing Learning Events

  • Develop a sense of always learning
  • Evaluate past decisions
  • Problems are learning opportunities
  • Recognize your blind spots

Module Six - You Need to Know These Answers and More

  • What makes my company money?
  • What were sales last year?
  • What is our profit margin?
  • What were our costs?

Module Seven - Financial Literacy (Part 1)

  • Assets
  • Financial Ratios
  • Liabilities
  • Equity

Module Eight - Financial Literacy (Part 2)

  • Income statement
  • Balance sheet
  • Cash flow statement
  • Read, read and read

Module Nine - Business Acumen in Management

  • Talent management
  • Change management
  • Asset management
  • Organisational management

Module Ten - Critical Thinking in Business

  • Ask the right questions
  • Organise data
  • Evalute the information
  • Make the decision

Module Eleven - Key Financial Levers

  • Investing in people
  • Effective communication
  • Process improvement
  • Goal alignment

Module Twelve - Wrapping Up

Course 6 - Developing Corporate Behavior

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module Two: The Science of

  • What is Behavior?
  • Psychology
  • Sociology
  • Anthropology

Module Three: Benefits for Corporate Behavior

  • Employee Safety
  • Conservation of Materials
  • Engagement
  • Improved Employee Performance

Module Four: Most Common Categories of Corporate Behavior 

  • Managerial Structure
  • Values and Ethics
  • Employee Accountability
  • Workplace Incidents

Module Five: Managerial Structure

  • Clearly Defined Management
  • Qualified Management Team
  • Obvious Advancement Path
  • Apparent Grievance Procedures

Module Six: Company Values and Ethics 

  • Environmental
  • Charity and Community Outreach
  • Integrity
  • Diversity

Module Seven: Employee Accountability 

  • Attitude
  • Attendance
  • Honesty
  • Substance Abuse & Workplace Violence

Module Eight: Workplace Incidents 

  • Safety
  • Prejudice & Discrimination
  • Vandalism & Theft
  • Harassment or Bullying

Module Nine: Designing and Implementing

  • Group Planning
  • Define Preferred Organizational Behaviors
  • Hiring
  • Training Employees

Module Ten: Corporate Team Behavior 

  • Team Building
  • Better Communication
  • Conflict Resolution
  • to the Company and the Department

Module Eleven: Auditing Corporate Behavior 

  • Affirm Ethical Behavior
  • Investigate and Review Reported Incidents
  • Determine Progress
  • Get Employee Feedback & Revise

Module Twelve: Wrapping Up

Course 7 - Knowledge Management

Module One - Getting Started

Module Two - Understanding Knowledge Management

  • What is knowledge?
  • What is knowledge management?
  • A brief history
  • Applications in the workplace

Module Three - Dos and Dont's

  • Data, information and knowledge
  • The tactic mode
  • The explicit mode
  • Identifying conversation categories

Module Four - The Knowledge Management Life Cycle

  • Understanding episodes
  • Acquistion
  • Knowledge
  • Integration

Module Five - The New Knowledge Management Paradigm

  • Paradigms of the past
  • The new paradigm
  • Implications and applications
  • The knowledge management endgame

Module Six - Knowledge Management Models

  • The nNnaka and Takeuchi Model (SECI)
  • Wiig Model
  • Kakabadse Model
  • Boisot Model

Module Seven - Building a Knowledge Management Rationale

  • Why rationale is necessary
  • Building a business case
  • Finding success stories
  • The Commoditization / Customization Model

Module Eight - Customising Knowledge Management Definations

  • Components of a knowledge management definition
  • Customising the components
  • Sample definitions
  • Creating KMBOK

Module Nine - Implementing Knowledge Management in your Organisation

  • Gathering support
  • Identifying opportunities for revenue streams
  • Key knowledge management techniques
  • A map for success
  • The no-budget scenario

Module Ten - Tips for Success

  • About the chief knowledge officer
  • Knowledge management skill checklist
  • The knowledge management imperative
  • The hype curve
  • Barriers and helpers to success

Module Eleven - Advance Topics

  • The knowledge management maturity model
  • Absorptive capacity
  • Rustiness
  • Process model types

Module Twelve - Wrapping Up

Course 8 - Health and Safety in the Workplace

Module One: Getting Started

Module Two: An Overview

  • Work Safety and Health Legislations
  • Roles & Duties
  • Safety Planning
  • Case Study

Module Three: Types of Hazards

  • Computer Workstations
  • Ergonomics
  • Fire Prevention
  • Fitness & Wellness
  • Heat Stress.
  • Stress
  • Violence
  • Case Study

Module Four: Managers Role

  • Promoting & Enforcing Safety Standards
  • Elements of a Health and Safety Program
  • Responsibilities
  • Corporate Culture
  • Case Study

Module Five: Training

  • Reasons for Training
  • Definition
  • Orientation
  • On the Job Training
  • Safety Meetings
  • Planning and Conducting a Training Session
  • Case Study

Module Six: Stress Management

  • Altering
  • Avoiding
  • Accepting
  • Relaxation Techniques
  • Using Routines to Reduce Stress
  • Case Study

Module Seven: Workplace Violence

  • What is Workplace Violence?
  • Identifying
  • Addressing
  • Implementing a Workplace Harassment Policy
  • Case Study

Module Eight: Identifying Your Company Hazards

  • Conducting an Inspection
  • Prioritizing Deficiencies
  • Report & Following Up
  • Case Study

Module Nine: Drug & Alcohol Abuse

  • For Employees
  • For Managers or Supervisors
  • When to Address
  • Implementing a “No Tolerance” Rule
  • Case Study

Module Ten: Writing the Safety Plan

  • Management Involvement
  • Responsibility
  • Employee Involvement
  • Follow Through with Accident Investigations
  • Training of Employees
  • Case Study

Module Eleven: Implement the Plan

  • Selecting an Employee Representative
  • Identifying Roles
  • Assigning Responsibility
  • Follow Through
  • Case Study

Module Twelve: Wrapping Up

Course 9 - Risk Assessment and Management

Module One - Getting Started

Module Two - Identifying Hazards and Risks

  • What is a hazard?
  • What is a risk?
  • Consult with employees
  • Likelihood scale

Module Three - Seeking Out Problems before They Happen (Part 1)

  • Unique to your business
  • Walk around
  • Long term and short term
  • Common issues

Module Four - Seeking Out Problems before They Happen (Part 2)

  • Ask "What would happen if....?"
  • External events
  • Worst case scenarios
  • Consequence scale

Module Five - Everyone's Responsibility

  • See it, report it
  • If it's not safe, don't do it
  • Take appropriate precautions
  • Communicating to the organisation

Module Six - Tracking and Updating Control Measures

  • What is a Control Measure?
  • Your business procedures
  • Are they adequate?
  • Updating and maintaining

Module Seven - Risk Management Techniques

  • Reduce the risk
  • Transfer the risk
  • Avoid the risk
  • Accept the risk

Module Eight - General Office Safety and Reporting

  • Accident reports
  • Accident response plans
  • Emergency action plan
  • Training and education

Module Nine - Business Impact Analysis

  • Gather information
  • Identify vulnerabilities
  • Analyse information
  • Implement recommendations

Module Ten - Disaster Recvoery Plan

  • Make it before you need it
  • Test, update and repeat
  • Hot, warm and cold sites
  • Keep documentation simple and clear

Module Eleven - Summary of Risk Assessment

  • What are the hazards?
  • Who might be harmed?
  • Are current control measures sufficient?
  • If not, change control measures

Module Twelve - Wrapping Up

Course 10 - Office Politics for Managers

Module One - Getting Started

Module Two - New Hires

  • Company core values
  • Building relationships
  • Encourage respect
  • Setting ground rules

Module Three - It's About Interacting and Influencing

  • Dealing with different personalities
  • Build a culture of collaboration
  • Be nice to everyone (not just those who can help you)
  • Be a team player

Module Four - Dealing with Rumors, Gossip and Half-Truths

  • It's effects on morale
  • Reinforce the truth with facts
  • Do not participate
  • Deal with it swiftly

Module Five - Office Personalities (Part 1)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned / Nancy

Module Six - Office Personalities (Part 2)

  • Information keeper
  • Know-it-all
  • The apple-polisher
  • Nosey neighbour

Module Seven - Getting Support for your Projects

  • Gain trust through honesty
  • Be assertive
  • Blow your own horn
  • Make allies

Module Eight - Conflict Resolution

  • The importance of forgiveness
  • Neutralizing emotions
  • The benefits of a resolution
  • The agreement frame

Module Nine - Ethics

  • Benefits of an ethical environment
  • Lead by example
  • Ensuring ethical behavior
  • Addressing unethical behavior

Module Ten - You Are Not an Island

  • Never burn a bridge
  • Take the high road
  • Trust is a two-way street
  • Don't hide in your office

Module Eleven - Social Events Outside of Work

  • How to decline politely
  • Rules when attending
  • Meeting new people
  • Conversation dos and don'ts

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 020BE10CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Course Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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