Self Development Skills Online Bundle, 3 Certificate Courses

Learn How To Grow And Develop Personally And Professionally...

Self Development Skills Online Bundle, 3 Certificate Courses

NOW ONLY

AU$349

Save AU$458 (57%)
OFF RRP AU$807
Get Info Pack

Get Conflict Resolution, Emotional Intelligence and Interpersonal Skills in this Bundle!

1.Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

2.Emotional Intelligence: Control Your Actions and Emotions in A Positive Way

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.

By the end of this Emotional Intelligence Online Short Course, you will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Understand, use and manage your emotions
  • Verbally communicate with others
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence
  • Relate emotional intelligence to the workplace
  • Balance optimisim and pessimism
  • Effectively impact others

3.Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Self Development Skills You Need Learning 3 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 2 - Certificate in Emotional Intelligence

Module One - Getting Started

Module Two - What is Emotional Intelligence?

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Module Three - Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions

Module Four - Verbal Communication Skills

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Module Five - Non-Verbal Communication Skills

  • Body Language
  • It's not what you say, it's how you say it

Module Six - Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Module Seven - Tools to Regulate your Emotions

  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up

Module Eight - Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Module Nine - Business Practices (Part 1)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Module Ten - Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 3 - Certificate in Interpersonal Skills

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up


 

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
35%
4 star
36%
3 star
19%
2 star
7%
1 star
3%
(952)
Average rating 3.5 out of 5 stars

13 January 2020 02:22:00 PM

Best educational system

1 January 2020 06:01:38 PM

Great and very rewarding

20 December 2019 04:27:54 PM

Quick, and easily accessible study option. very flexible so I could fit everything in with my daily routines.

20 December 2019 05:04:03 AM

dobre treści

19 December 2019 11:24:02 AM

Great insights on overall personal performance

14 December 2019 08:02:28 AM

Very good course - I have learnt and gain much out of the learning

2 December 2019 05:27:02 PM

The course is very very useful. It will help lots.

27 November 2019 04:35:48 AM

Wiele przydatnych przykładów

27 October 2019 08:29:06 PM

Thank you for the information, it is very informative.

24 October 2019 12:45:57 PM

Very helpful and insightful course.

24 October 2019 08:55:15 AM

The course content is interesting – I learned a lot

23 October 2019 04:43:53 PM

The course is basic but exceptional, It provides essential tools to resolve conflict
I am going to practice this at work, it will help a lot
Every manager, supervisor or leader, in general, should learn and do this course. I will recommend this course with my coworkers, thank you

Ivon

18 October 2019 07:44:36 PM

Overall it was a good short course. Wasn't too much information that I was left boared it was a perfect amount.

7 October 2019 05:41:31 PM

7 October 2019 05:29:11 PM

3 October 2019 03:20:58 PM

awesome

3 October 2019 12:12:40 PM

great

2 October 2019 12:37:34 PM

great work

24 September 2019 10:18:53 AM

THIS CLASS HAS MANY GOOD CONFLICT RESOLUTION IDEAS

14 September 2019 04:01:15 PM

I found this course very informative and well written.

Load more reviews Loading...
About this Course

Get Conflict Resolution, Emotional Intelligence and Interpersonal Skills in this Bundle!

1.Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

2.Emotional Intelligence: Control Your Actions and Emotions in A Positive Way

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.

By the end of this Emotional Intelligence Online Short Course, you will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Understand, use and manage your emotions
  • Verbally communicate with others
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence
  • Relate emotional intelligence to the workplace
  • Balance optimisim and pessimism
  • Effectively impact others

3.Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Self Development Skills You Need Learning 3 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 2 - Certificate in Emotional Intelligence

Module One - Getting Started

Module Two - What is Emotional Intelligence?

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Module Three - Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions

Module Four - Verbal Communication Skills

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Module Five - Non-Verbal Communication Skills

  • Body Language
  • It's not what you say, it's how you say it

Module Six - Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Module Seven - Tools to Regulate your Emotions

  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up

Module Eight - Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Module Nine - Business Practices (Part 1)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Module Ten - Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 3 - Certificate in Interpersonal Skills

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up


 

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(952)
Average rating 3.5 out of 5 stars
5 star
35%
4 star
36%
3 star
19%
2 star
7%
1 star
3%

13 January 2020 02:22:00 PM

Best educational system

1 January 2020 06:01:38 PM

Great and very rewarding

20 December 2019 04:27:54 PM

Quick, and easily accessible study option. very flexible so I could fit everything in with my daily routines.

20 December 2019 05:04:03 AM

dobre treści

19 December 2019 11:24:02 AM

Great insights on overall personal performance

14 December 2019 08:02:28 AM

Very good course - I have learnt and gain much out of the learning

2 December 2019 05:27:02 PM

The course is very very useful. It will help lots.

27 November 2019 04:35:48 AM

Wiele przydatnych przykładów

27 October 2019 08:29:06 PM

Thank you for the information, it is very informative.

24 October 2019 12:45:57 PM

Very helpful and insightful course.

24 October 2019 08:55:15 AM

The course content is interesting – I learned a lot

23 October 2019 04:43:53 PM

The course is basic but exceptional, It provides essential tools to resolve conflict
I am going to practice this at work, it will help a lot
Every manager, supervisor or leader, in general, should learn and do this course. I will recommend this course with my coworkers, thank you

Ivon

18 October 2019 07:44:36 PM

Overall it was a good short course. Wasn't too much information that I was left boared it was a perfect amount.

7 October 2019 05:41:31 PM

7 October 2019 05:29:11 PM

3 October 2019 03:20:58 PM

awesome

3 October 2019 12:12:40 PM

great

2 October 2019 12:37:34 PM

great work

24 September 2019 10:18:53 AM

THIS CLASS HAS MANY GOOD CONFLICT RESOLUTION IDEAS

14 September 2019 04:01:15 PM

I found this course very informative and well written.

Load more reviews Loading...

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$349 Save AU$458 (57%)
OFF RRP AU$807
Delivery Method

Online - Certificate

Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Share this course

Course Summary

Course ID: 020SDS3CB
Delivery Mode: Online
Access: Unlimited Lifetime
Time: Study at your own pace
Duration: 18-22 Hours for total bundle
Assessments: Yes
Qualification: Certificate

Save With Our Course Bundles

Popular Courses and Bundles

Get a FREE Career Planner