The Hotel Industry Online Bundle, 2 Courses

Learn How To Pursue A Career In The Hotel Industry

The Hotel Industry Online Bundle, 2 Courses

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AU$339

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Learn How To Pursue A Career In The Hotel Industry 

The hotel industry Certificate is a complete overview for anyone who is looking to progress their career in the hospitality industry. It is two information packed courses rolled into one package, giving you insight into the position of a hotel receptionist and a hotel manager, helping you gain the knowledge and skills you need to enjoy a successful career in one of the millions of hotels around the world.

Introduction to the Hotel Industry Certificate

This Certificate provides you with lifetime access to the modules which gives you a chance to revisit the modules at any time. The Certificate will provide you with useful advice, tips and insight into working within the hotel industry, from communication skills and taking reservations to completing paperwork and understanding the basic terminology used daily in this fast paced and exciting industry.

By the end of this course, you will learn :

Hotel Receptionist Certificate – 16 modules

In this course, you can expect to learn the following:

  • Overview – this helps you understand the role of hotel receptionist
  • Learn the basic procedures based around this position from common tasks to taking reservations and your responsibilities.
  • Determine the importance of customer service. Learn about communication and how to make a good first impression.
  • Identify with the different communication skills. Learn about verbal, non-verbal and written communication skills you will need in this role.
  • Learn the importance of excellent telephone etiquette along with your administrative duties and how to prioritise effectively.
  • Get advice and tips on dealing with difficult guests. You will also learn about safety and security and your role in ensuring this at all times.
  • Know the hospitality standards from branding to star ratings.
  • Get insight into the right dress code and why this is so important.
  • Learn effective ways to reduce stress.
  • Identify with the legal issues surrounding the industry and the importance of adhering to the codes at all times.

Hotel Management Certificate – 23 modules

In this second course of the Hotel Industry Certificate you will learn the following:

  • Understand the different products and services offered at hotels. What should be on offer and how to deal with clients when you don't offer a certain product or service.
  • Get useful knowledge on hotels from the various room types to the rates, classifications and different staff required.
  • Learn the importance of personal appearance and the skills you will need in this industry.
  • Know the importance of being able to speak English and why you need excellent local knowledge.
  • Learn how to take reservations, how to welcome guests and what telephone skills are needed, such as dealing with wake up calls or room service.
  • Make sure you know the various payment methods and how to deal with foreign currency.
  • Get valuable insight into the reception area, housekeeping and the leadership qualities you will need.
  • Learn the different terminology, know what paperwork you will need to complete and what marketing to consider.
  • Another valuable lesson you will get when taking this course is how to deal with emergencies at your hotel.

Course Fast Facts:

  1. Learn everything you need to know about Hotel Industry
  2. Comprehensive 2 course Accredited Certificate in Hotel Industry Online Bundle, 2 Courses
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Hotel Industry experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online via our learning management system by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course 1 : Hotel Reception Certificate

Module 1: An Overview of Hotel Reception

  • To learn about different training options for hotel reception jobs
  • To understand the career opportunities available in hotel reception
  • To know what you need to be a success in hotel reception
  • To find out what you can expect throughout this course

Module 2 : Hotel Reception Standard Procedures

  • To learn about the most common tasks for hotel receptionists
  • To learn how to check guests in and out
  • To understand how to take reservations
  • To learn about the guest services a hotel receptionist is responsible for

Module 3 : Customer Service in Hotel Reception

  • To learn about the fundamentals of customer service
  • To learn about the importance of empathy for travellers
  • To understand more about communicating with customers at the desk
  • To learn how important a first impression is for a customer

Module 4 : Communication Skills Required for Hotel Reception

  • To learn about the fundamentals of communication
  • To understand how verbal skills play a role in hotel reception
  • To understand how non-verbal communication skills play a role in hotel reception
  • To understand the importance of written communication skills in the workplace

Module 5 : Telephone Handling in a Hotel

  • To understand the fundamentals of telephone etiquette
  • To understand why telephone etiquette is important in a hotel
  • To learn about the dos of telephone etiquette
  • To learn about the don'ts of telephone etiquette

Module 6 : How to Handle Difficult Hotel Guests

  • To learn about difficult hotel guests
  • To explore some common types of difficult hotel guests
  • To learn some tips that will help in dealing with difficult guests
  • To understand how to put these tips into practice

Module 7 : Administrative Skills as a Hotel Receptionist

  • To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
  • To learn about the main duties, clerical, and technical skills required for hotel reception work
  • To understand the importance of good communication and organisational abilities
  • To know how to prioritise, multitask, and problem solve easily

Module 8 : Computer Skills and Programs

  • To understand the importance of key skills and computer programs for receptionists
  • To explain the need for a property management system in hotel reception work
  • To be introduced to the OPERA Property Management System program (PMS)
  • To become comfortable with the basic functions of the OPERA PMS

Module 9 : Brand Standards in the Hospitality World

  • To understand the concept of branding and how it applies to the hospitality industry
  • To explain the value of establishing a standard and what is expected from a branded hotel
  • To determine the importance and impact of standards in the industry
  • To understand what a star rating is and how it is applied to any hotel

Module 10 : Being a Team Player: Working with Other Hotel Departments

  • To learn about the importance of teamwork
  • To learn about the key characteristics of a team player
  • To learn how to work with the kitchen
  • To learn how to work with maintenance and housekeeping

Module 11 : Safety and Security in the Hotel

  • To understand hotel safety and security
  • To explore different safety topics that apply to the workplace
  • To explore different security topics that apply to the workplace
  • To understand the hotel receptionist's role in maintaining a safe and secure environment

Module 12 : Sales and Marketing as a Hotel Receptionist

  • To learn about selling and marketing hotel services as a receptionist
  • To differentiate between upselling and cross-selling approaches
  • To understand the benefits of reception upselling and cross-selling products and services
  • To know some basic hotel sales techniques and when to apply them

Module 13 : Dressing the Part: Creating the Professional Look in Hospitality

  • To learn what it means to dress for professionalism
  • To understand how to dress for an interview
  • To learn about choosing appropriate clothing for work
  • To learn about grooming for hospitality

Module 14 : Keeping Stress Under Control on the Job

  • To explore the definition of stress
  • To understand how stress applies to the role of the hotel receptionist
  • To discover ways to keep stress under control
  • To understand why it is important to control stress in the workplace

Module 15: Legal Issues in Hospitality

  • To explain the importance of adhering to codes, laws, and regulations in hospitality
  • To understand the rules of disclosure pertaining to business and domain names
  • To explain fire safety regulations and how to adhere to them in the hotel
  • To know the importance of the Credit Card Order within the Data Protection Act

Module 16: The Future for Hotel Receptionists

  • To understand the role of the hotel receptionist
  • To explore the history of the hotel receptionist
  • To explore the basic requirements of becoming a hotel receptionist
  • To explore continuing education and training for hotel receptionists

 

Course 2 : Hotel Management Certificate

Module 1 : Introduction to the Industry

  • The basics of the industry.
  • The scope of the industry.
  • The basics of hotel management.
  • Hotel management planning.

 Module 2 : Products and Services Offered in the Hospitality Industry

  • The various products and services you should offer.
  • Additional products and services customers often seek.
  • How to handle customers when you do not have the products.
  • The future of services within the hospitality industry.

Module 3 : About Hotels

  • The different room types.
  • More about the rates.
  • The type of staff that are required for running a hotel.
  • The classifications of hotels.

Module 4 : Personal Appearance and Skills

  • What is expected from a manager with their appearance.
  • The skills expected from a manager.
  • Why those skills are important.
  • How to build your skill set.

Module 5 : The English Language & Your Local Knowledge

  • The importance of language as a hotel manager.
  • How to improve your English if required.
  • The importance of having local knowledge.
  • How to improve your local knowledge.

Module 6 : Types of Customers and Relationships

  • Types of customers.
  • How to identify their requirements.
  • Dealing with walk-in guests.
  • Disabled guests.

Module 7 : Taking Reservations by Phone and Email

  • How to take reservations by phone.
  • How to take reservations by email and online.
  • Information you need to learn about them.
  • Supplying confirmation of the booking.

Module 8 : Welcoming Guests and Checking in and Checking Out

  • How to greet guests.
  • How to perform the checking in procedure.
  • How to assign the rooms.
  • How to complete the checking out procedure.

Module 9 : The Do’s and Don’ts of Interacting with Guests

  • How to correctly interact with the guests.
  • The reasons why this makes a difference.
  • How not to interact with the guests.
  • The reasons why this makes a difference.

Module 10 : Developing your Skills on the Telephone

  • The key to dealing with guests via the telephone.
  • How to deal with a wake up call.
  • How to deal with guest requests via the telephone.
  • How to deal with room service.

Module 11 : Payment Methods and Dealing with Foreign Cash

  • The different payment methods.
  • How to deal with foreign currency.
  • About providing foreign exchange services.
  • How to understand exchange rates.

Module 12 : Front Desk Management

  • What we mean by front desk management.
  • The basics.
  • Understanding roles.
  • The importance of hiring the correct person.

Module 13 : Housekeeping and Servicing Rooms

  • The basics of housekeeping.
  • The basics of servicing rooms.
  • The importance of these roles.
  • General cleaning of the hotel.

Module 14 : Building and Facility Management

  • The basics of building management.
  • The basics of facility management.
  • Dealing with emergencies.
  • The importance of understanding these roles.

Module 15: Front of House Restaurant and Bar

  • The basic running of the restaurant.
  • The basic running of the bar.
  • Dealing with the restaurant/bar managers.
  • Delegating jobs.

Module 16: Dealing with Lost & Found and Late Checkouts

  • How to deal with the issue of items that have been lost and found.
  • The length of time items are kept.
  • How to deal with the issue of late checkouts.
  • Dealing with special requests.

Module 17: Hotel Terminology

  • The key terms and their meaning.
  • Their importance to the industry.
  • Learn what GOPPAR is
  • Learn what an unconstrained demand is

Module 18: Career Progression

  • How your career can progress from start to finish.
  • The changing responsibilities with this progression.
  • The need for additional qualifications.
  • International opportunities.

Module 19: Leadership Qualities and Engaging with Staff

  • The qualities of a successful leader.
  • How to develop those qualities.
  • How to engage with staff.
  • Common mistakes that are made with staff.

Module 20: The Key to Paperwork

  • The different types of paperwork.
  • How to organise things into a system.
  • The importance of checking everything.
  • The key to not being stressed by piles of paperwork.

Module 21: Dealing with Emergencies

  • How to troubleshoot.
  • Example of issues and how to deal with them.
  • How to deal with medical emergencies.
  • How to deal with overbooking.

Module 22: Dealing with Costs

  • How to deal with costs.
  • The importance of upselling.
  • How to provide value for lower costs.
  • How to reduce costs.

Module 23: Marketing your Hotel

  • The basics of marketing your hotel.
  • The importance of keeping up with technology.
  • Hotel websites.
  • Using third parties.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Learn How To Pursue A Career In The Hotel Industry 

The hotel industry Certificate is a complete overview for anyone who is looking to progress their career in the hospitality industry. It is two information packed courses rolled into one package, giving you insight into the position of a hotel receptionist and a hotel manager, helping you gain the knowledge and skills you need to enjoy a successful career in one of the millions of hotels around the world.

Introduction to the Hotel Industry Certificate

This Certificate provides you with lifetime access to the modules which gives you a chance to revisit the modules at any time. The Certificate will provide you with useful advice, tips and insight into working within the hotel industry, from communication skills and taking reservations to completing paperwork and understanding the basic terminology used daily in this fast paced and exciting industry.

By the end of this course, you will learn :

Hotel Receptionist Certificate – 16 modules

In this course, you can expect to learn the following:

  • Overview – this helps you understand the role of hotel receptionist
  • Learn the basic procedures based around this position from common tasks to taking reservations and your responsibilities.
  • Determine the importance of customer service. Learn about communication and how to make a good first impression.
  • Identify with the different communication skills. Learn about verbal, non-verbal and written communication skills you will need in this role.
  • Learn the importance of excellent telephone etiquette along with your administrative duties and how to prioritise effectively.
  • Get advice and tips on dealing with difficult guests. You will also learn about safety and security and your role in ensuring this at all times.
  • Know the hospitality standards from branding to star ratings.
  • Get insight into the right dress code and why this is so important.
  • Learn effective ways to reduce stress.
  • Identify with the legal issues surrounding the industry and the importance of adhering to the codes at all times.

Hotel Management Certificate – 23 modules

In this second course of the Hotel Industry Certificate you will learn the following:

  • Understand the different products and services offered at hotels. What should be on offer and how to deal with clients when you don't offer a certain product or service.
  • Get useful knowledge on hotels from the various room types to the rates, classifications and different staff required.
  • Learn the importance of personal appearance and the skills you will need in this industry.
  • Know the importance of being able to speak English and why you need excellent local knowledge.
  • Learn how to take reservations, how to welcome guests and what telephone skills are needed, such as dealing with wake up calls or room service.
  • Make sure you know the various payment methods and how to deal with foreign currency.
  • Get valuable insight into the reception area, housekeeping and the leadership qualities you will need.
  • Learn the different terminology, know what paperwork you will need to complete and what marketing to consider.
  • Another valuable lesson you will get when taking this course is how to deal with emergencies at your hotel.

Course Fast Facts:

  1. Learn everything you need to know about Hotel Industry
  2. Comprehensive 2 course Accredited Certificate in Hotel Industry Online Bundle, 2 Courses
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Hotel Industry experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online via our learning management system by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course 1 : Hotel Reception Certificate

Module 1: An Overview of Hotel Reception

  • To learn about different training options for hotel reception jobs
  • To understand the career opportunities available in hotel reception
  • To know what you need to be a success in hotel reception
  • To find out what you can expect throughout this course

Module 2 : Hotel Reception Standard Procedures

  • To learn about the most common tasks for hotel receptionists
  • To learn how to check guests in and out
  • To understand how to take reservations
  • To learn about the guest services a hotel receptionist is responsible for

Module 3 : Customer Service in Hotel Reception

  • To learn about the fundamentals of customer service
  • To learn about the importance of empathy for travellers
  • To understand more about communicating with customers at the desk
  • To learn how important a first impression is for a customer

Module 4 : Communication Skills Required for Hotel Reception

  • To learn about the fundamentals of communication
  • To understand how verbal skills play a role in hotel reception
  • To understand how non-verbal communication skills play a role in hotel reception
  • To understand the importance of written communication skills in the workplace

Module 5 : Telephone Handling in a Hotel

  • To understand the fundamentals of telephone etiquette
  • To understand why telephone etiquette is important in a hotel
  • To learn about the dos of telephone etiquette
  • To learn about the don'ts of telephone etiquette

Module 6 : How to Handle Difficult Hotel Guests

  • To learn about difficult hotel guests
  • To explore some common types of difficult hotel guests
  • To learn some tips that will help in dealing with difficult guests
  • To understand how to put these tips into practice

Module 7 : Administrative Skills as a Hotel Receptionist

  • To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
  • To learn about the main duties, clerical, and technical skills required for hotel reception work
  • To understand the importance of good communication and organisational abilities
  • To know how to prioritise, multitask, and problem solve easily

Module 8 : Computer Skills and Programs

  • To understand the importance of key skills and computer programs for receptionists
  • To explain the need for a property management system in hotel reception work
  • To be introduced to the OPERA Property Management System program (PMS)
  • To become comfortable with the basic functions of the OPERA PMS

Module 9 : Brand Standards in the Hospitality World

  • To understand the concept of branding and how it applies to the hospitality industry
  • To explain the value of establishing a standard and what is expected from a branded hotel
  • To determine the importance and impact of standards in the industry
  • To understand what a star rating is and how it is applied to any hotel

Module 10 : Being a Team Player: Working with Other Hotel Departments

  • To learn about the importance of teamwork
  • To learn about the key characteristics of a team player
  • To learn how to work with the kitchen
  • To learn how to work with maintenance and housekeeping

Module 11 : Safety and Security in the Hotel

  • To understand hotel safety and security
  • To explore different safety topics that apply to the workplace
  • To explore different security topics that apply to the workplace
  • To understand the hotel receptionist's role in maintaining a safe and secure environment

Module 12 : Sales and Marketing as a Hotel Receptionist

  • To learn about selling and marketing hotel services as a receptionist
  • To differentiate between upselling and cross-selling approaches
  • To understand the benefits of reception upselling and cross-selling products and services
  • To know some basic hotel sales techniques and when to apply them

Module 13 : Dressing the Part: Creating the Professional Look in Hospitality

  • To learn what it means to dress for professionalism
  • To understand how to dress for an interview
  • To learn about choosing appropriate clothing for work
  • To learn about grooming for hospitality

Module 14 : Keeping Stress Under Control on the Job

  • To explore the definition of stress
  • To understand how stress applies to the role of the hotel receptionist
  • To discover ways to keep stress under control
  • To understand why it is important to control stress in the workplace

Module 15: Legal Issues in Hospitality

  • To explain the importance of adhering to codes, laws, and regulations in hospitality
  • To understand the rules of disclosure pertaining to business and domain names
  • To explain fire safety regulations and how to adhere to them in the hotel
  • To know the importance of the Credit Card Order within the Data Protection Act

Module 16: The Future for Hotel Receptionists

  • To understand the role of the hotel receptionist
  • To explore the history of the hotel receptionist
  • To explore the basic requirements of becoming a hotel receptionist
  • To explore continuing education and training for hotel receptionists

 

Course 2 : Hotel Management Certificate

Module 1 : Introduction to the Industry

  • The basics of the industry.
  • The scope of the industry.
  • The basics of hotel management.
  • Hotel management planning.

 Module 2 : Products and Services Offered in the Hospitality Industry

  • The various products and services you should offer.
  • Additional products and services customers often seek.
  • How to handle customers when you do not have the products.
  • The future of services within the hospitality industry.

Module 3 : About Hotels

  • The different room types.
  • More about the rates.
  • The type of staff that are required for running a hotel.
  • The classifications of hotels.

Module 4 : Personal Appearance and Skills

  • What is expected from a manager with their appearance.
  • The skills expected from a manager.
  • Why those skills are important.
  • How to build your skill set.

Module 5 : The English Language & Your Local Knowledge

  • The importance of language as a hotel manager.
  • How to improve your English if required.
  • The importance of having local knowledge.
  • How to improve your local knowledge.

Module 6 : Types of Customers and Relationships

  • Types of customers.
  • How to identify their requirements.
  • Dealing with walk-in guests.
  • Disabled guests.

Module 7 : Taking Reservations by Phone and Email

  • How to take reservations by phone.
  • How to take reservations by email and online.
  • Information you need to learn about them.
  • Supplying confirmation of the booking.

Module 8 : Welcoming Guests and Checking in and Checking Out

  • How to greet guests.
  • How to perform the checking in procedure.
  • How to assign the rooms.
  • How to complete the checking out procedure.

Module 9 : The Do’s and Don’ts of Interacting with Guests

  • How to correctly interact with the guests.
  • The reasons why this makes a difference.
  • How not to interact with the guests.
  • The reasons why this makes a difference.

Module 10 : Developing your Skills on the Telephone

  • The key to dealing with guests via the telephone.
  • How to deal with a wake up call.
  • How to deal with guest requests via the telephone.
  • How to deal with room service.

Module 11 : Payment Methods and Dealing with Foreign Cash

  • The different payment methods.
  • How to deal with foreign currency.
  • About providing foreign exchange services.
  • How to understand exchange rates.

Module 12 : Front Desk Management

  • What we mean by front desk management.
  • The basics.
  • Understanding roles.
  • The importance of hiring the correct person.

Module 13 : Housekeeping and Servicing Rooms

  • The basics of housekeeping.
  • The basics of servicing rooms.
  • The importance of these roles.
  • General cleaning of the hotel.

Module 14 : Building and Facility Management

  • The basics of building management.
  • The basics of facility management.
  • Dealing with emergencies.
  • The importance of understanding these roles.

Module 15: Front of House Restaurant and Bar

  • The basic running of the restaurant.
  • The basic running of the bar.
  • Dealing with the restaurant/bar managers.
  • Delegating jobs.

Module 16: Dealing with Lost & Found and Late Checkouts

  • How to deal with the issue of items that have been lost and found.
  • The length of time items are kept.
  • How to deal with the issue of late checkouts.
  • Dealing with special requests.

Module 17: Hotel Terminology

  • The key terms and their meaning.
  • Their importance to the industry.
  • Learn what GOPPAR is
  • Learn what an unconstrained demand is

Module 18: Career Progression

  • How your career can progress from start to finish.
  • The changing responsibilities with this progression.
  • The need for additional qualifications.
  • International opportunities.

Module 19: Leadership Qualities and Engaging with Staff

  • The qualities of a successful leader.
  • How to develop those qualities.
  • How to engage with staff.
  • Common mistakes that are made with staff.

Module 20: The Key to Paperwork

  • The different types of paperwork.
  • How to organise things into a system.
  • The importance of checking everything.
  • The key to not being stressed by piles of paperwork.

Module 21: Dealing with Emergencies

  • How to troubleshoot.
  • Example of issues and how to deal with them.
  • How to deal with medical emergencies.
  • How to deal with overbooking.

Module 22: Dealing with Costs

  • How to deal with costs.
  • The importance of upselling.
  • How to provide value for lower costs.
  • How to reduce costs.

Module 23: Marketing your Hotel

  • The basics of marketing your hotel.
  • The importance of keeping up with technology.
  • Hotel websites.
  • Using third parties.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$339 Save AU$199 (37%)
OFF RRP AU$538
Delivery Method

Online - Certificate of Completion

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Benefits:
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Course Summary

Course ID No.: 070NSA189
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate of Completion

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