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Conflict Resolution Online Bundle, 2 Certificate Courses

Learn How To Resolve Conflicts of Any Size


Get Conflict Resolution and Anger Management in this Bundle

1. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame with this Conflict Resolution Training Course. Choose a Workplace Conflict Resolution Course for conflict resolution in the workplace training.

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

2. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!

Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

By the end of this Anger Management Online Short Course, you will be able to:

  • Understand anger dynamics.
  • Understand the myths of anger.
  • Know the right and wrong ways of dealing with anger.
  • Know techniques in controlling anger.
  • See differences between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • How to making a disagreement constructive.
  • Understand hot buttons and personal anger dynamics.
  • Understand the alter, avoid and accept response to anger.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with CoursesForSuccess.com Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Conflict Resolution 2 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Conflict Resolution Online Course

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 2 - Certificate In Anger Management Online Course

Section One: Getting Started

  • Objectives

Section Two: The Nature of Anger

  • The Pentagon of Anger
  • Fight or Flight
  • Myths about Anger

Section Three: The Right & Wrong

  • Wrong ways of Dealing with Anger
  • Right Ways of Dealing with Anger

Section Four: Controlling Anger

  • The Warning Signs
  • Coping Thoughts
  • Using Relaxation Techniques
  • The Need to Vent

Section Five: Separate the People from the Problem

  • Objective or Subjective Language
  • Identifying the Problem
  • Using “I” Messages

Section Six: Working the Problem Together

  • The Art of Disagreement
  • 10 Negotiation Tips
  • Building Consensus
  • Brainstorming Rules (Key to Success)

Section Seven: Solving the Problem Together

  • Choosing the Best Solution
  • Implementing, Evaluating, and Adapting

Section Eight: Dealing with Your Anger

  • What are Hot Buttons
  • Identifying Your Hot Buttons
  • Your Anger Log

Section Nine: Alter Avoid Accept

  • Alter
  • Avoid
  • Accept

Section Ten: Dealing with Angry People

  • De-escalate the Situation
  • When to Back Off

Section Eleven: Pulling It All Together

  • Process Overview
  • Put it into Practise

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
48%
4 star
33%
3 star
13%
2 star
4%
1 star
2%
(417)
Average rating 4 out of 5 stars

23 June 2019 11:24:40 PM

Easy step by step format of learning and then to follow up with brief multi choice questions. Overall, informative and enjoyable.

5 June 2019 07:31:47 PM

Great course for anyone

20 May 2019 02:00:30 PM

well written and easy to follow. i was able to reflect on my position and also situations with others at each step through the course, thank you

12 May 2019 06:36:32 PM

great cause,easy steps to follow and very informative

7 May 2019 03:11:10 AM

I learned a lot from this course.

21 April 2019 02:11:34 AM

I found this course Amazingly useful

21 April 2019 01:59:36 AM

I found the courses very useful as it proffer solution to the common challenges of everyday lives, not just in the work place but also in marriage, families, friends etc. As a matter of fact where there is a need for more than one person to live, work or co exist, conflict resolution will a viable tool need to see more productivity in every area of life.

14 April 2019 10:11:46 PM

I found the course to be a comprehensive introduction to Anger Management, very informative and the test at the end of each module to be a good method to review at the point of learning.

11 April 2019 04:43:07 PM

I have learnt a lot from the anger Management course. Very informative.

25 March 2019 11:42:19 PM

Excellent Course

21 March 2019 12:29:01 PM

loved doing this course.

21 March 2019 12:15:57 PM

a very informative course. reiterated lots I knew and learnt some things I did not know

18 March 2019 12:00:42 PM

Very useful course for any one who work in a group and even in personal life.

17 March 2019 11:54:53 AM

Excellent Structure of the course

17 March 2019 10:51:55 AM

Well structured course

4 March 2019 11:27:24 PM

Although many of the mentioned lints seems logical, the course brought up many helpful techniques how to really deal with either my anger or the one of others. The language level was easy to understand and clear. I like the question at the end of each module.

18 February 2019 04:11:46 PM

Great course

18 February 2019 04:04:30 PM

Great course

17 February 2019 10:57:01 AM

After being told to do the course i'm happy i have
It has been a great overview not only for my own anger but also helped in a big way to handle other situations personnally and professionally

6 February 2019 06:43:35 AM

This course is structured and helpful.

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Course Summary

Course ID No.: 020CR2CB
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 12-16 Hours for total bundle
Assessments: Yes
Qualification: Certificate