The Complete Cleaning Course Online Bundle, 5 Certificate Courses

Learn How To Run A Successful Cleaning Business

The Complete Cleaning Course Online Bundle, 5 Certificate Courses

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Learn How To Run A Successful Cleaning Business

With the complete cleaning course, you will be guided through everything that you need to know in order to run a successful cleaning business. With this course, you will study several important areas that will provide you with a good knowledge of the cleaning industry, including key certificates and regulations that play a significant role in your ability to work successfully in this industry.

What you Will Learn

This course combines five different Certificates, helping you to gain a wide range of knowledge and information. The course comprises of the following:

The Ironing Certificate Course

The ironing Certificate will guide you through how to successfully establish your own ironing services business. Covering 11 individual modules, you will learn the following key points throughout the duration of the course.

  • Understanding the demand for your new service.
  • How you can establish your business in the shortest period of time.
  • How to create your business plan.
  • Understanding the items you will iron and the services to offer.
  • The art of ironing and the key equipment that you need.
  • How to deal with customers.

Thanks to this course, you will be ready to launch your own business and turn it into a success.

British Cleaning Certificate Award

The British Cleaning Certification Award covers 22 modules and deals with every aspect of the cleaning industry from start to finish. In this course you will cover the following:

  • The basics of the cleaning industry, including how to launch your business.
  • The variety of cleaning jobs.
  • The key equipment that you need.
  • Handling chemicals safely.
  • The key cleaning techniques.
  • All about the main cleaning products and clothing.
  • Different cleaning routines for different rooms and situations.
  • Dealing with waste.

After this course, you will be suitably trained to cope with any cleaning situation or location, as well as having an industry recognised certificate.

Oven Cleaning Certificate

Oven cleaning is now a big business and this certificate will provide you with all the necessary knowledge to successfully launch your own oven cleaning business. In addition, you will see that there is more to cleaning an oven than you perhaps initially realised. In this course you will learn the following:

  • The importance of learning how to clean ovens professionally.
  • The variety of jobs that are actually available.
  • An understanding of the oven cleaning equipment that you will require.
  • The importance of safety, especially when dealing with chemicals.
  • Health and safety legislation for the industry.
  • Techniques and methods that should be employed.
  • How to identify and clean the most popular types of cookers.
  • How to clean an oven and be environmentally friendly.
  • The business side of running this kind of service.

Overall, our oven cleaning certificate will provide you with the perfect opportunity to not only put together a business plan, but to execute it correctly and launch your own oven cleaning business.

Customer Services Course

Our customer services course deals with something that is extremely important, how to make sure that your customers are happy with the service they have been provided. This course will help you to either work in this field or have a better understanding of what is expected of you in your current career. During this course, you will learn the following:

  • The different types of customer service.
  • An understanding of the consumer rights laws.
  • How to make that all-important first impression.
  • How to have the correct attitude, even down to what you are wearing.
  • The importance of communication and seeing things from their side.
  • How to retain customers and deal with complaints in an effective manner.
  • How to deal with customers - face to face and by telephone or online.
  • Dealing with difficult customers.

Our customer services course will put you in a better position to deal with even the most difficult of customers. This will result in happier customers that will keep on coming back time and time again.

Business Basics Certificate

Our business basics Certificate consists of 16 modules and is designed to provide you with the basics that you require in order to create and run your own successful business. In this course you are going to learn the following:

  • How to start your own business and come up with a winning idea.
  • The key to having your own business plan.
  • Market research and why it is important.
  • Branding and setting your own goals.
  • Dealing with finance, including cash flow.
  • Dealing with marketing, including social media.
  • Legal issues, including tax and any other requirements.
  • Technology and its role.

Our business course covers every aspect of running your own company. We will take you through the process from start to finish to help you to get your business up and running.

Course Fast Facts:

  1. Learn the fundamentals of Cleaning Business
  2. Comprehensive 5 course Accredited Complete Cleaning Course Online Bundle
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Cleaning experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online via our learning management system by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course 1 : Level 2 & 3 Customer Services Certificate

Module 1: Understanding Customer Services

  • What customer service is
  • About the different types of customer service
  • About customer service terminology
  • Why customer service is so important

Module 2 : The Customer

  • Who the customer is
  • About consumer rights law in the UK
  • The difference between internal and external customers
  • How to find your niche within the industry

Module 3 : Attitude Is Everything

  • How to make a great first impression
  • Why getting your clothing right is essential to the image you wish to convey
  • How body language affects the way you are perceived
  • About the power of a positive attitude

Module 4 : Caring For Your Customer’s Needs

  • About the client’s perspective of customer service
  • How to best meet a customer’s needs
  • How to exceed customer expectations
  • Why communication is key to caring for a customer

Module 5 : Customer Retention: How to Get Them Back

  • How to provide an effective after sales service
  • What to do when the customer is wrong
  • How to listen to and effectively deal with complaints
  • Why you need to show empathy with a complaining customer

Module 6 : Face to Face Customer Service

  • How to create a positive first impression
  • How to use your body language to communicate effectively
  • About other forms of non-verbal communication
  • How talking down your competition can have a negative effect on your image

Module 7 : Telephone Customer Service

  • About telephone etiquette
  • The advantages and disadvantages of telephone customer service
  • 11 Tips for providing better telephone customer service
  • Why an efficient employee will take pre-emptive measures to improve customer satisfaction

Module 8 : Electronic Customer Service

  • The advantages and disadvantages of electronic customer service
  • What “Netiquette” is
  • The do’s and don’ts of sending emails
  • How to provide effective customer service electronically

Module 9 : Rescuing Difficult Customers

  • How to diffuse anger
  • Why keeping a calm demeanour will help solve issues faster
  • How to control your emotions
  • Why you should deal with a customer's anger before solving their problem

Module 10 : Escalation

  • How to handle abusive customers
  • Why you shouldn’t cave in to unreasonable demands
  • When you should tell a customer “enough is enough”
  • How to handle physical threats

Module 11 : Make an Impression Every Time

  • How to retain customers through best service
  • Why your focus should also be on creating as uncomplicated and simple an experience as possible
  • Why any effective and talented customer service professional will have the ability to convince others of their opinion
  • A recap of the skills you need for customer service jobs

 

Course 2 : British Cleaning Certificate Award

Module 1: Finding Your Career: A Job in the Cleaning Corps

  • To learn why the cleaning sector is a stable business opportunity
  • To learn about the skills you need to become a professional cleaner
  • To learn about the skills you can develop when you become a professional cleaner
  • To learn about the kind of lifestyle you can lead as a professional cleaner

Module 2 : The Different Types of Cleaning Jobs

  • To understand the realm of domestic cleaning
  • To know the difference between commercial cleaning jobs and domestic ones
  • To discover how to become a carpet cleaner
  • To understand the tasks and skills necessary for ironing work

Module 3 : Cleaning Equipment

  • To know the equipment you will need for both domestic and commercial cleaning work
  • To know the equipment you will need to clean windows
  • To know the equipment necessary for carpet cleaning
  • To know the equipment necessary for a successful ironing business

Module 4 : Chemical Safety and Competence

  • To learn about the different types of chemicals you encounter in cleaning
  • To learn the difference between acidic, alkaline and neutral chemicals
  • To understand safety processes when working with chemicals
  • To learn about safe chemical storage

Module 5 : About The Job

  • To learn about the typical working hours and conditions for cleaners
  • To understand how much holiday time you can expect to receive
  • To study an example of a typical day as a cleaner
  • To understand what a typical cleaner can earn

Module 6 : Meeting Clients and Your Behaviour in Clients’ Homes/Workplaces

  • To know how to properly present yourself to your clients
  • To understand how to act professionally in a home
  • To understand how to act professionally in a commercial setting
  • To understand how to communicate with your clients verbally

Module 7 : Keyholding and Alarm Codes for Cleaners

  • To understand proper keyholding practices for you and potential staff
  • To know how to appropriately use security information such as alarm codes
  • To understand the consequences to your business if the security of your client is breached
  • To know how to follow protocol in the case that an employee breaches your rules

Module 8 : Food Kitchen & Cleaning

  • How to clean surfaces
  • What the best way to dust is
  • How to effectively clean glass and mirrors
  • What are the best techniques to clean hardwood flooring

Module 9 : Cleaning Products & Clothing

  • Know which clothing you should wear to keep safe
  • Understand what basic cleaning products you will need as a cleaner
  • Know what specialist equipment you may need for tougher jobs
  • Why you may want to consider branding your clothing

Module 10 : Food Kitchen Cleaning

  • Clean a microwave
  • Know Techniques for cleaning an oven
  • Understand the best way to clean a cooker top (gas & electric)
  • Know how to clean a refrigerator

Module 11 : Commercial Kitchen Cleaning

  • To know how commercial kitchen cleaning differs from domestic
  • To know how to best clean the sinks in commercial kitchens
  • To understand the techniques to clean commercial ovens and steamers, as well as other kitchen equipment such as food trolleys
  • To understand the procedures for cleaning the kitchen sides and preparation areas

Module 12 : Bathrooms & Toilets

  • To learn about what you need to professionally clean a toilet
  • To understand the cleaning routine for a bathroom and toilet
  • To understand why you should use colour coded cloths
  • To learn how to unclog drains

Module 13 : Hospital / Medical practice Cleaning

  • To know which areas of the hospital you will be expected to clean
  • To identify the techniques required to clean hospital wards, corridors and toilets
  • To understand the health and safety requirements for hospital cleaners
  • To know how to find hospital cleaner jobs

Module 14 : Office Cleaning

  • To learn how cleaning offices differs from domestic cleaning
  • To learn how to deal with office rubbish
  • To learn how to clean office desks, lifts and vending areas
  • To learn different techniques for cleaning staff toilets

Module 15: Industrial Cleaning Equipment

  • To know what industrial cleaning equipment is available to you as a cleaning professional for the general workplace, or in a commercial kitchen
  • To understand the difference between wet and dry industrial vacuum cleaners
  • To know what pieces of equipment do not require electricity
  • To know how to appropriately use industrial cleaning equipment

Module 16: Green & Steam Cleaning

  • About home-made green cleaning products
  • How to use green cleaning for antibacterial cleaning
  • The most effective uses of steam cleaning
  • About steam cleaning equipment and attachments

Module 17: Pressure Washing & Machine Sweeping

  • To learn about pressure washing
  • To learn about different kinds of pressure washers
  • To learn about machine sweeping and floor scrubbers
  • To learn about the legal aspects of using heavy equipment

Module 18: Reporting Procedures

  • To understand why reporting procedures are important to a cleaning professional
  • To know what regulations you have to be aware of
  • To understand and know about Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations. (RIDDOR)
  • To be able to identify what an accident book is

Module 19 : Cleaning External Surfaces/Areas

  • To know how to optimise your planning for working outside
  • To understand how to prepare a work schedule and information sheet
  • To understand how to properly manage health and safety standards
  • Know the extra safety precautions that must be taken when using pressure washers for commercial purposes

Module 20 : Dealing with Non-Routine Waste

  • To learn about the different categories of waste
  • To learn about the different types of waste containers
  • To learn about the importance of maintaining cleanliness in waste container holding areas
  • To learn about controlling the transfer flow of waste

Module 21 : Running An Ironing Service

  • To be able to articulate what an ironing service entails
  • To know whether you would be best suited working for yourself or someone else
  • To understand how to iron shirts, trousers and skirts properly
  • To know how to get wrinkles out of fabrics

Module 22 : Starting Your Own Cleaning Business

  • To understand the pros and cons of running a cleaning business
  • To learn about important things that self-employed people should consider
  • To understand whether you should take a hands off approach to running your business
  • To learn about the reasons for and against investing in vehicles and premises

Module 23 : Marketing A Cleaning Business

  • To understand the best methods to advertise your business
  • To know how word of mouth affects your reputation
  • To know the best way to get recommendations through promotions
  • To be able to explain why you should build a website for your business

Module 24 : Taking on Staff

  • To learn about the pros and cons of hiring staff
  • To understand your role in hiring staff
  • To learn about the differences between employees and contractors
  • To learn how to use your employees to grow your business in a positive way

Module 25 : Communication Skills and Dealing with Customer Complaints

  • To identify and practice the appropriate communication skills necessary for a professional appearance
  • To know and understand what bad communication habits are, how you can identify them, and what you need to do instead
  • To know the appropriate protocol to handle complaints from clients and staff, and how to act and behave accordingly
  • To be able to identify when the appropriate time is to let a client go due to their inappropriate behaviour

Module 26 : Business Insurance, Equipment & Tax

  • To understand what insurance you need as a cleaner and where you can find it
  • To learn how much business insurance for cleaners costs
  • To understand how income tax will affect you and your business
  • To learn what business equipment you will need

 

Course 3 : Oven Cleaning Certificate

Module 1: Oven Cleaning an Introduction

  • The type of work you will do
  • Why you will be the mysterious solution to homeowners when it comes to removing baked on food debris
  • The type of work that pays the most
  • The equipment you need, and where to find it the cheapest

Module 2 : Why Train in Oven Cleaning?

  • The best place to find any positions for this line of work
  • The best route to market to get the most out of this course
  • The only difference to owning your service to working for someone else
  • How you can get a stable and reliable contract for oven cleaning in the commercial sector

Module 3 : The Different Types of Oven Cleaning Jobs Available

  • About the importance of oven cleaning for food establishments
  • The safest route to take when you first begin
  • The benefits to working in the residential/domestic sector
  • Why you may be shadowed when you work in commercial kitchens

Module 4 : Oven Cleaning Equipment

  • About the range of cleaning products you need to get the job done to superior levels of cleanliness
  • The tools you need to use your cleaning products
  • The purposes of each cleaning product in your stock inventory
  • The PPE You’ll need to comply with health and safety at work regulations

Module 5 : Chemical Safety, Compliance and Legal Requirements

  • The key legislations that apply to your business for chemical safety
  • Who is responsible for health and safety compliance
  • The documents you need supplied with industrial strength cleaning chemicals
  • The three different types of cleaning products you will be using

Module 6 : Working Conditions

  • Why the solutions you use will allow you to get every part of grease removed from inside ovens, making your job much easier
  • The length of time you can expect per job
  • Why you’re best to wear a face-mask when cleaning ovens
  • Pricing guidelines for your service

Module 7 : Oven Cleaning Techniques and Standards Expected

  • The techniques to “deep clean ovens
  • To understand the process to streamline your work
  • The components to clean with your dip tank
  • Which tools to use for different surfaces

Module 8 : Cleaning AGA and Rayburn Cookers

  • The difference between the two types of cookers
  • The temperatures these cookers operate at consistently and why you they must be off for cleaning
  • How to clean these types of cookers
  • The type of enamel and the care you need to pay attention to when cleaning the outside of the cooker

Module 9 : Commercial Oven Cleaning

  • What’s really involved in commercial oven cleaning
  • Why you must have an industrial dip tank
  • How a dry steam cleaner will make your work easier, faster, or just an eco-friendly solution for your clients
  • The equipment you need your steam cleaner to have

Module 10 : Green Oven Cleaning

  • About environmentally Friendly Cleaning Solutions
  • The most powerful natural de-greaser for cleaning ovens
  • How to clean cookers and parts without the use of your dip tank
  • How to use a steam cleaner on ovens

Module 11 : Running an Oven Cleaning Service

  • What an oven cleaning service entails
  • Additional services to boost customer satisfaction and retention
  • How many ovens you can expect to clean on a working day
  • Where to find jobs if you don't want to run your own business

Module 12 : Starting Your Own Oven Cleaning Service

  • The initial start up costs for an oven cleaning business
  • How much of a marketing budget you can expect to require when starting your own independent business
  • The Pros of Starting an Oven Cleaning Business
  • How to develop an Online Presence

Module 13 : Business Insurance, Equipment & Tax

  • The risks to your business by not having adequate insurance cover in place
  • The types of commercial cleaning contracts that may stipulate the amount of insurance cover your policy must insure you to the amount of
  • The equipment you need to manage your business administration duties
  • Why you need to register for self-employment as early as possible

Module 14 : Hiring People to Work for You

  • The benefits of hiring your own staff
  • When a contractor would be more suited to your business
  • Employer responsibilities
  • When you need a written health and safety policy

 

Course 4 : Start Your Own Ironing Business Certificate

Module 1: Getting Started

  • Why you should become an ironer
  • The advantages of owning your own ironing business
  • About the demand for ironing services
  • How you can be up and running in no time at all

Module 2 : Research, Planning & Finance

  • Why research is vital before you start your business
  • Why you must have a business plan before you begin
  • What your business plan should include
  • The 5 options for raising finance

Module 3 : Working From Home

  • About the advantages of working from home
  • How to avoid the pitfalls of working from home
  • What you need to consider when working from home
  • Why working from home is the most cost effective way of starting your business

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Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email///mce_host/info)(coursesforsuccess.com">email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

5.  Do I require to have finished high school to complete this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Please see the number of Hours to complete on Course Duration, under course summary.

14.  What is included with the course?

The onetime fee includes all training materials, including online content, diagrams, videos if included, interactive instructions and quizzes, plus you will receive a certificate upon completion.

15.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

16.  Is the course interactive?

Yes, all our courses are interactive.

17.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

18.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

 

You will also receive a CPD Certificate, CPD stands for Continuing Professional Development. It refers to the process of tracking and documenting the skills, knowledge, and experience that you gain both formally and informally as you work, beyond any initial training. Continuing Professional Development is important because it delivers benefits to the individual, their profession and the public. CPD ensures your capabilities keep pace with the current standards of others in the same field.

 

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Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

19.  Will this course be credited by universities?

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20.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

21.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

22.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

23.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

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We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

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About this Course

Learn How To Run A Successful Cleaning Business

With the complete cleaning course, you will be guided through everything that you need to know in order to run a successful cleaning business. With this course, you will study several important areas that will provide you with a good knowledge of the cleaning industry, including key certificates and regulations that play a significant role in your ability to work successfully in this industry.

What you Will Learn

This course combines five different Certificates, helping you to gain a wide range of knowledge and information. The course comprises of the following:

The Ironing Certificate Course

The ironing Certificate will guide you through how to successfully establish your own ironing services business. Covering 11 individual modules, you will learn the following key points throughout the duration of the course.

  • Understanding the demand for your new service.
  • How you can establish your business in the shortest period of time.
  • How to create your business plan.
  • Understanding the items you will iron and the services to offer.
  • The art of ironing and the key equipment that you need.
  • How to deal with customers.

Thanks to this course, you will be ready to launch your own business and turn it into a success.

British Cleaning Certificate Award

The British Cleaning Certification Award covers 22 modules and deals with every aspect of the cleaning industry from start to finish. In this course you will cover the following:

  • The basics of the cleaning industry, including how to launch your business.
  • The variety of cleaning jobs.
  • The key equipment that you need.
  • Handling chemicals safely.
  • The key cleaning techniques.
  • All about the main cleaning products and clothing.
  • Different cleaning routines for different rooms and situations.
  • Dealing with waste.

After this course, you will be suitably trained to cope with any cleaning situation or location, as well as having an industry recognised certificate.

Oven Cleaning Certificate

Oven cleaning is now a big business and this certificate will provide you with all the necessary knowledge to successfully launch your own oven cleaning business. In addition, you will see that there is more to cleaning an oven than you perhaps initially realised. In this course you will learn the following:

  • The importance of learning how to clean ovens professionally.
  • The variety of jobs that are actually available.
  • An understanding of the oven cleaning equipment that you will require.
  • The importance of safety, especially when dealing with chemicals.
  • Health and safety legislation for the industry.
  • Techniques and methods that should be employed.
  • How to identify and clean the most popular types of cookers.
  • How to clean an oven and be environmentally friendly.
  • The business side of running this kind of service.

Overall, our oven cleaning certificate will provide you with the perfect opportunity to not only put together a business plan, but to execute it correctly and launch your own oven cleaning business.

Customer Services Course

Our customer services course deals with something that is extremely important, how to make sure that your customers are happy with the service they have been provided. This course will help you to either work in this field or have a better understanding of what is expected of you in your current career. During this course, you will learn the following:

  • The different types of customer service.
  • An understanding of the consumer rights laws.
  • How to make that all-important first impression.
  • How to have the correct attitude, even down to what you are wearing.
  • The importance of communication and seeing things from their side.
  • How to retain customers and deal with complaints in an effective manner.
  • How to deal with customers - face to face and by telephone or online.
  • Dealing with difficult customers.

Our customer services course will put you in a better position to deal with even the most difficult of customers. This will result in happier customers that will keep on coming back time and time again.

Business Basics Certificate

Our business basics Certificate consists of 16 modules and is designed to provide you with the basics that you require in order to create and run your own successful business. In this course you are going to learn the following:

  • How to start your own business and come up with a winning idea.
  • The key to having your own business plan.
  • Market research and why it is important.
  • Branding and setting your own goals.
  • Dealing with finance, including cash flow.
  • Dealing with marketing, including social media.
  • Legal issues, including tax and any other requirements.
  • Technology and its role.

Our business course covers every aspect of running your own company. We will take you through the process from start to finish to help you to get your business up and running.

Course Fast Facts:

  1. Learn the fundamentals of Cleaning Business
  2. Comprehensive 5 course Accredited Complete Cleaning Course Online Bundle
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Cleaning experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online via our learning management system by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course 1 : Level 2 & 3 Customer Services Certificate

Module 1: Understanding Customer Services

  • What customer service is
  • About the different types of customer service
  • About customer service terminology
  • Why customer service is so important

Module 2 : The Customer

  • Who the customer is
  • About consumer rights law in the UK
  • The difference between internal and external customers
  • How to find your niche within the industry

Module 3 : Attitude Is Everything

  • How to make a great first impression
  • Why getting your clothing right is essential to the image you wish to convey
  • How body language affects the way you are perceived
  • About the power of a positive attitude

Module 4 : Caring For Your Customer’s Needs

  • About the client’s perspective of customer service
  • How to best meet a customer’s needs
  • How to exceed customer expectations
  • Why communication is key to caring for a customer

Module 5 : Customer Retention: How to Get Them Back

  • How to provide an effective after sales service
  • What to do when the customer is wrong
  • How to listen to and effectively deal with complaints
  • Why you need to show empathy with a complaining customer

Module 6 : Face to Face Customer Service

  • How to create a positive first impression
  • How to use your body language to communicate effectively
  • About other forms of non-verbal communication
  • How talking down your competition can have a negative effect on your image

Module 7 : Telephone Customer Service

  • About telephone etiquette
  • The advantages and disadvantages of telephone customer service
  • 11 Tips for providing better telephone customer service
  • Why an efficient employee will take pre-emptive measures to improve customer satisfaction

Module 8 : Electronic Customer Service

  • The advantages and disadvantages of electronic customer service
  • What “Netiquette” is
  • The do’s and don’ts of sending emails
  • How to provide effective customer service electronically

Module 9 : Rescuing Difficult Customers

  • How to diffuse anger
  • Why keeping a calm demeanour will help solve issues faster
  • How to control your emotions
  • Why you should deal with a customer's anger before solving their problem

Module 10 : Escalation

  • How to handle abusive customers
  • Why you shouldn’t cave in to unreasonable demands
  • When you should tell a customer “enough is enough”
  • How to handle physical threats

Module 11 : Make an Impression Every Time

  • How to retain customers through best service
  • Why your focus should also be on creating as uncomplicated and simple an experience as possible
  • Why any effective and talented customer service professional will have the ability to convince others of their opinion
  • A recap of the skills you need for customer service jobs

 

Course 2 : British Cleaning Certificate Award

Module 1: Finding Your Career: A Job in the Cleaning Corps

  • To learn why the cleaning sector is a stable business opportunity
  • To learn about the skills you need to become a professional cleaner
  • To learn about the skills you can develop when you become a professional cleaner
  • To learn about the kind of lifestyle you can lead as a professional cleaner

Module 2 : The Different Types of Cleaning Jobs

  • To understand the realm of domestic cleaning
  • To know the difference between commercial cleaning jobs and domestic ones
  • To discover how to become a carpet cleaner
  • To understand the tasks and skills necessary for ironing work

Module 3 : Cleaning Equipment

  • To know the equipment you will need for both domestic and commercial cleaning work
  • To know the equipment you will need to clean windows
  • To know the equipment necessary for carpet cleaning
  • To know the equipment necessary for a successful ironing business

Module 4 : Chemical Safety and Competence

  • To learn about the different types of chemicals you encounter in cleaning
  • To learn the difference between acidic, alkaline and neutral chemicals
  • To understand safety processes when working with chemicals
  • To learn about safe chemical storage

Module 5 : About The Job

  • To learn about the typical working hours and conditions for cleaners
  • To understand how much holiday time you can expect to receive
  • To study an example of a typical day as a cleaner
  • To understand what a typical cleaner can earn

Module 6 : Meeting Clients and Your Behaviour in Clients’ Homes/Workplaces

  • To know how to properly present yourself to your clients
  • To understand how to act professionally in a home
  • To understand how to act professionally in a commercial setting
  • To understand how to communicate with your clients verbally

Module 7 : Keyholding and Alarm Codes for Cleaners

  • To understand proper keyholding practices for you and potential staff
  • To know how to appropriately use security information such as alarm codes
  • To understand the consequences to your business if the security of your client is breached
  • To know how to follow protocol in the case that an employee breaches your rules

Module 8 : Food Kitchen & Cleaning

  • How to clean surfaces
  • What the best way to dust is
  • How to effectively clean glass and mirrors
  • What are the best techniques to clean hardwood flooring

Module 9 : Cleaning Products & Clothing

  • Know which clothing you should wear to keep safe
  • Understand what basic cleaning products you will need as a cleaner
  • Know what specialist equipment you may need for tougher jobs
  • Why you may want to consider branding your clothing

Module 10 : Food Kitchen Cleaning

  • Clean a microwave
  • Know Techniques for cleaning an oven
  • Understand the best way to clean a cooker top (gas & electric)
  • Know how to clean a refrigerator

Module 11 : Commercial Kitchen Cleaning

  • To know how commercial kitchen cleaning differs from domestic
  • To know how to best clean the sinks in commercial kitchens
  • To understand the techniques to clean commercial ovens and steamers, as well as other kitchen equipment such as food trolleys
  • To understand the procedures for cleaning the kitchen sides and preparation areas

Module 12 : Bathrooms & Toilets

  • To learn about what you need to professionally clean a toilet
  • To understand the cleaning routine for a bathroom and toilet
  • To understand why you should use colour coded cloths
  • To learn how to unclog drains

Module 13 : Hospital / Medical practice Cleaning

  • To know which areas of the hospital you will be expected to clean
  • To identify the techniques required to clean hospital wards, corridors and toilets
  • To understand the health and safety requirements for hospital cleaners
  • To know how to find hospital cleaner jobs

Module 14 : Office Cleaning

  • To learn how cleaning offices differs from domestic cleaning
  • To learn how to deal with office rubbish
  • To learn how to clean office desks, lifts and vending areas
  • To learn different techniques for cleaning staff toilets

Module 15: Industrial Cleaning Equipment

  • To know what industrial cleaning equipment is available to you as a cleaning professional for the general workplace, or in a commercial kitchen
  • To understand the difference between wet and dry industrial vacuum cleaners
  • To know what pieces of equipment do not require electricity
  • To know how to appropriately use industrial cleaning equipment

Module 16: Green & Steam Cleaning

  • About home-made green cleaning products
  • How to use green cleaning for antibacterial cleaning
  • The most effective uses of steam cleaning
  • About steam cleaning equipment and attachments

Module 17: Pressure Washing & Machine Sweeping

  • To learn about pressure washing
  • To learn about different kinds of pressure washers
  • To learn about machine sweeping and floor scrubbers
  • To learn about the legal aspects of using heavy equipment

Module 18: Reporting Procedures

  • To understand why reporting procedures are important to a cleaning professional
  • To know what regulations you have to be aware of
  • To understand and know about Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations. (RIDDOR)
  • To be able to identify what an accident book is

Module 19 : Cleaning External Surfaces/Areas

  • To know how to optimise your planning for working outside
  • To understand how to prepare a work schedule and information sheet
  • To understand how to properly manage health and safety standards
  • Know the extra safety precautions that must be taken when using pressure washers for commercial purposes

Module 20 : Dealing with Non-Routine Waste

  • To learn about the different categories of waste
  • To learn about the different types of waste containers
  • To learn about the importance of maintaining cleanliness in waste container holding areas
  • To learn about controlling the transfer flow of waste

Module 21 : Running An Ironing Service

  • To be able to articulate what an ironing service entails
  • To know whether you would be best suited working for yourself or someone else
  • To understand how to iron shirts, trousers and skirts properly
  • To know how to get wrinkles out of fabrics

Module 22 : Starting Your Own Cleaning Business

  • To understand the pros and cons of running a cleaning business
  • To learn about important things that self-employed people should consider
  • To understand whether you should take a hands off approach to running your business
  • To learn about the reasons for and against investing in vehicles and premises

Module 23 : Marketing A Cleaning Business

  • To understand the best methods to advertise your business
  • To know how word of mouth affects your reputation
  • To know the best way to get recommendations through promotions
  • To be able to explain why you should build a website for your business

Module 24 : Taking on Staff

  • To learn about the pros and cons of hiring staff
  • To understand your role in hiring staff
  • To learn about the differences between employees and contractors
  • To learn how to use your employees to grow your business in a positive way

Module 25 : Communication Skills and Dealing with Customer Complaints

  • To identify and practice the appropriate communication skills necessary for a professional appearance
  • To know and understand what bad communication habits are, how you can identify them, and what you need to do instead
  • To know the appropriate protocol to handle complaints from clients and staff, and how to act and behave accordingly
  • To be able to identify when the appropriate time is to let a client go due to their inappropriate behaviour

Module 26 : Business Insurance, Equipment & Tax

  • To understand what insurance you need as a cleaner and where you can find it
  • To learn how much business insurance for cleaners costs
  • To understand how income tax will affect you and your business
  • To learn what business equipment you will need

 

Course 3 : Oven Cleaning Certificate

Module 1: Oven Cleaning an Introduction

  • The type of work you will do
  • Why you will be the mysterious solution to homeowners when it comes to removing baked on food debris
  • The type of work that pays the most
  • The equipment you need, and where to find it the cheapest

Module 2 : Why Train in Oven Cleaning?

  • The best place to find any positions for this line of work
  • The best route to market to get the most out of this course
  • The only difference to owning your service to working for someone else
  • How you can get a stable and reliable contract for oven cleaning in the commercial sector

Module 3 : The Different Types of Oven Cleaning Jobs Available

  • About the importance of oven cleaning for food establishments
  • The safest route to take when you first begin
  • The benefits to working in the residential/domestic sector
  • Why you may be shadowed when you work in commercial kitchens

Module 4 : Oven Cleaning Equipment

  • About the range of cleaning products you need to get the job done to superior levels of cleanliness
  • The tools you need to use your cleaning products
  • The purposes of each cleaning product in your stock inventory
  • The PPE You’ll need to comply with health and safety at work regulations

Module 5 : Chemical Safety, Compliance and Legal Requirements

  • The key legislations that apply to your business for chemical safety
  • Who is responsible for health and safety compliance
  • The documents you need supplied with industrial strength cleaning chemicals
  • The three different types of cleaning products you will be using

Module 6 : Working Conditions

  • Why the solutions you use will allow you to get every part of grease removed from inside ovens, making your job much easier
  • The length of time you can expect per job
  • Why you’re best to wear a face-mask when cleaning ovens
  • Pricing guidelines for your service

Module 7 : Oven Cleaning Techniques and Standards Expected

  • The techniques to “deep clean ovens
  • To understand the process to streamline your work
  • The components to clean with your dip tank
  • Which tools to use for different surfaces

Module 8 : Cleaning AGA and Rayburn Cookers

  • The difference between the two types of cookers
  • The temperatures these cookers operate at consistently and why you they must be off for cleaning
  • How to clean these types of cookers
  • The type of enamel and the care you need to pay attention to when cleaning the outside of the cooker

Module 9 : Commercial Oven Cleaning

  • What’s really involved in commercial oven cleaning
  • Why you must have an industrial dip tank
  • How a dry steam cleaner will make your work easier, faster, or just an eco-friendly solution for your clients
  • The equipment you need your steam cleaner to have

Module 10 : Green Oven Cleaning

  • About environmentally Friendly Cleaning Solutions
  • The most powerful natural de-greaser for cleaning ovens
  • How to clean cookers and parts without the use of your dip tank
  • How to use a steam cleaner on ovens

Module 11 : Running an Oven Cleaning Service

  • What an oven cleaning service entails
  • Additional services to boost customer satisfaction and retention
  • How many ovens you can expect to clean on a working day
  • Where to find jobs if you don't want to run your own business

Module 12 : Starting Your Own Oven Cleaning Service

  • The initial start up costs for an oven cleaning business
  • How much of a marketing budget you can expect to require when starting your own independent business
  • The Pros of Starting an Oven Cleaning Business
  • How to develop an Online Presence

Module 13 : Business Insurance, Equipment & Tax

  • The risks to your business by not having adequate insurance cover in place
  • The types of commercial cleaning contracts that may stipulate the amount of insurance cover your policy must insure you to the amount of
  • The equipment you need to manage your business administration duties
  • Why you need to register for self-employment as early as possible

Module 14 : Hiring People to Work for You

  • The benefits of hiring your own staff
  • When a contractor would be more suited to your business
  • Employer responsibilities
  • When you need a written health and safety policy

 

Course 4 : Start Your Own Ironing Business Certificate

Module 1: Getting Started

  • Why you should become an ironer
  • The advantages of owning your own ironing business
  • About the demand for ironing services
  • How you can be up and running in no time at all

Module 2 : Research, Planning & Finance

  • Why research is vital before you start your business
  • Why you must have a business plan before you begin
  • What your business plan should include
  • The 5 options for raising finance

Module 3 : Working From Home

  • About the advantages of working from home
  • How to avoid the pitfalls of working from home
  • What you need to consider when working from home
  • Why working from home is the most cost effective way of starting your business

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Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

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Yes, we have a 7-day money-back refund guarantee. Just send us an email to email///mce_host/info)(coursesforsuccess.com">email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

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The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

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No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

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Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

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There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Please see the number of Hours to complete on Course Duration, under course summary.

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The onetime fee includes all training materials, including online content, diagrams, videos if included, interactive instructions and quizzes, plus you will receive a certificate upon completion.

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All the required material for your course is included in the online system, you do not need to buy anything else.

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Yes, all our courses are interactive.

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Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

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You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

 

You will also receive a CPD Certificate, CPD stands for Continuing Professional Development. It refers to the process of tracking and documenting the skills, knowledge, and experience that you gain both formally and informally as you work, beyond any initial training. Continuing Professional Development is important because it delivers benefits to the individual, their profession and the public. CPD ensures your capabilities keep pace with the current standards of others in the same field.

 

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Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

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Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

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Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

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Course Summary

Course ID: 070NSA184
Delivery Mode: Online
Access: Unlimited lifetime access to course material
Time: Study at your own pace
Assessments: Yes
Qualification: Certificate of Completion

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