Social and Emotional Competencies in the Workplace Training Online Bundle, 5 Certificate Courses

Learn How to Cope with Workplace Politics

Social and Emotional Competencies in the Workplace Training Online Bundle, 5 Certificate Courses

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Get Beyond Workplace Politics, Emotional Intelligence, Encouraging Sustainability and Social Responsibility in Business, Building Relationships for Success in Sales, Effective Planning and Scheduling in this Bundle

1. Beyond Workplace Politics:How to Cope with Workplace Politics

This elearning version of Beyond Workplace Politics: Using Social and Emotional Competencies will allow you to use Social and Emotional Competencies to lessen the impact of workplace politics in your career.

Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy.

After you complete this course, you will be able to:

  • Understand what Workplace Politics is and why it is not always bad.
  • Distinguish between formal and informal workplace hierarchies.
  • Use practical steps to negate the influence of rumors.
  • Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
  • Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
  • Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
  • Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
  • Identify good relationship skills.
  • See the importance of responsible decision making and identify decision traps that should be avoided.
  • Create your own Workplace Philosophy Statement.

2. Emotional Intelligence:Develop Your Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.

3. Encouraging Sustainability and Social Responsibility in Business:Learn Basics Of Corporate Social Responsibility

Today’s leading businesses realize that there is more to their bottom line than financial success. Thriving businesses also ensure that the people and environment in the areas that they operate benefit from their presence. Corporate social responsibility programs and sustainability practices can help build true profitability that incorporates all of these elements.

This course will introduce you to the basics of sustainability and corporate social responsibility using ISO 26000 guidelines as a framework. These principles include organizational governance and ethics, operating practices, human rights and labor practices, environmental awareness and sustainability, consumer issues, and community involvement.

After you complete this Encouraging Sustainability and Social Responsibility in Business course, you will be able to:

  • Define sustainability and social responsibility.
  • Discuss the principles of social responsibility in business.
  • Apply the principles of sustainability and social responsibility in the context of ISO 26000.
  • Develop a program for sustainability and social responsibility in business.

4. Building Relationships for Success in Sales:Learn How to Create Strong Client Relationship 

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

After you complete this course, you will be able to:

  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base.
  • Learn how to apply communication techniques to build your network.
  • Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
  • Recognize the key interpersonal skills and practice using them.

5. Effective Planning and Scheduling:Learn How To Use Planning And Scheduling Tools

Creating an accurate schedule is more of an art than a science. However, there are some tools and techniques that you can use to be as precise as possible. This course will introduce you to the most commonly used tools and show you how to apply them to everyday scenarios. We recommend that you complete “Intermediate Project Management” before beginning this course.

This course will teach you how to use a variety of planning and scheduling tools, including the work breakdown structure, network diagrams, program evaluation and review technique (PERT), and Gantt charts. You will also learn how to properly estimate time, schedule resources, identify task dependencies, manage risks, communicate your schedule, and keep the schedule updated.

After you complete this Effective Planning and Scheduling course, you will be able to:

  • Define and create a Work Breakdown Structure.
  • Identify and understand task relationships.
  • Estimate task durations and determine project duration.
  • Construct a network diagram.
  • Calculate the critical path of a project.
  • Use the Program Evaluation and Review Technique (PERT) to create estimates.
  • Plan for risks.
  • Create a communication plan.
  • Effectively allocate project resources.
  • Update and monitor the project schedule

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

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  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

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Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Social and Emotional Competencies in the Workplace 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Beyond Workplace Politics: Using Social and Emotional Competencies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

Session 2: What is Workplace Politics?

  • Workplace Politics
  • Formal Versus Informal Hierarchy
  • What to Do About Rumors

Session 3: Lessons from Social and Emotional Intelligence

  • History of Social and Emotional Intelligence
  • Defining Social and Emotional Intelligence

Session 4: Self-Awareness

  • Understanding Self-Awareness

Session 5: Self-Management

  • Understanding Self-Management
  • Improving Self-Management through Reflection
  • Reflective Diary

Session 6: Social Awareness

  • Empathy, Organizational and Service Awareness
  • Empathy
  • Organizational Awareness
  • Service Awareness

Session 7: Good Relationship Skills

  • Identifying Relationship Skills
  • N’Derial III, Part One
  • N’Derial III, Part Two
  • Individual Action Steps
  • Reflection

Session 8: Responsible Decision Making

  • Decision Making
  • Decision-Making Traps
  • Decision Wheel
  • Decision Wheel Method

Session 9: Creating Your Workplace Philosophy

  • Philosophy Statement
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Emotional Intelligence Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment 
  • Pre-Course Assessment

Session 2: History of Emotional Intelligence

  • History of Emotional Intelligence, Part One
  • Making Connections, Part One
  • Making Connections, Part Two
  • History of Emotional Intelligence, Part Two

Session 3: Emotional Intelligence Defined

  • Definitions and Thoughts
  • The Six Seconds Model
  • Making Connections

Session 4: Blueprint

  • Instructions
  • Identify Emotions
  • Understand and Manage
  • Use and Communicate

Session 5: Optimism 

  • Defining Optimism and Pessimism
  • Choosing Our Approach
  • ABC's of Optimism
  • Pessimism versus Optimism
  • VET Process 
  • Adversities

Session 6: Validating Emotions in Others

  • The VALUE Technique
  • The SOLER Technique
  • Communication Technique

Session 7: Understanding Emotions

  • The Seven Human Emotions
  • What Do Emotions Tell Us?
  • Applying Emotional Intelligence
  • Positives and Negatives
  • The Emotional Map
  • Plutchik's Wheel of Emotions

Session 8: Setting Your Personal Vision

  • Defining Your Principles
  • Creating Your Vision
  • Understanding Your Values
  • Defining Our Values
  • Identifying Our Influences
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • What's Standing in Your Way?
  • Think in Terms of Relationships
  • Relationship Worksheet
  • Creating Your Vision Statement

Session 9: A Personal Action Plan

  • Starting Point 
  • Where I Want to Go
  • How I Will Get There
  • Summary
  • Recommended Reading List

Course 3 - Certificate in Encouraging Sustainability and Social Responsibility in Business Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment: Definitions
  •     Pre-Assignment: Why Get Involved?
  •     Pre-Assignment: Making Connections

Session 2: What is Corporate Social Responsibility?

  •     A Business Case for Corporate Social Responsibility
  •     Roles and Responsibilities
  •     Business Challenges
  •     Frame Your Business Case
  •     Case Study
  •     Do You Have To Do It All At Once?
  •     Pre-Assignment Review
  •     About the ISO 26000 Standards
  •     The International Organization for Standardization (ISO)
  •     Making Connections

Session 3: Creating a Corporate Social Responsibility Program

  •     Setting Up the Project Vision
  •     Creating the Project Plan
  •     Engaging Stakeholders and Employees
  •     Objective Statements
  •     Implementation Tips
  •     Making Connections
  •     Measuring, Reporting, and Revising
  •     Making Connections

Session 4: Corporate Social Responsibility Principles

  •     Due Diligence
  •     Case Studies
  •     Making Connections
  •     Protecting Human Rights
  •     Human Rights Challenges
  •     Organizational Governance and Ethics
  •     ISO 26000 Principles
  •     Making Connections
  •     Operating Practices
  •     Political Considerations
  •     Human Rights and Labor Practices
  •     Making Connections

Session 5: Environmental Awareness and Sustainability

  •     Creating Community
  •     Making Connections
  •     Consumer Issues
  •     Community Involvement
  •     Making Connections
  •     Review the List
  •     Project Plan

Session 6: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 4 - Certificate in Building Relationships for Success in Sales Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Focusing on Your Customer

  • Customer Focused Selling
  • Minimizing Challenges
  • Becoming Customer Focused
  • Understanding Effort vs. Results
  • How You Fit in the Quadrants
  • Considering the Possibilities

 Session 3: What Influences People in Forming Relationships?

  • Influences at Work
  • Appearance
  • Similarity
  • Complementarity
  • Reciprocity
  • Competence
  • Proximity
  • Exchange
  • The Effect of the Influences
  • Building Customer Connections
  • Building Common Ground

 Session 4: Disclosure

  • Disclosure
  • Self-Awareness and the Johari Windows
  • Understanding the Johari Window
  • Building Relationships with the Johari Window
  • Working with the Johari Window

 Session 5: How to Win Friends and Influence People

  • About Dale Carnegie
  • Discussing Carnegie's Principles
  • Talking about Interests
  • Try to See Things from Their Point of View
  • Changing the View
  • Genuinely Like Other People
  • Liking Others through Common Ground
  • Smile
  • Make Them Feel Important
  • Remembering Names
  • Don't Criticize Others
  • Avoid Criticizing
  • What's in it for Me?
  • Comparing the Stories
  • Carnegie's Principles

 Session 6: Communication Skills for Relationship Selling

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Using Open Questions
  • Creating Customer Focused Questions
  • Good Listeners

 Session 7: Non-Verbal Messages

  • Non-Verbal Messages
  • Managing Your Messages
  • Voice
  • Qualities of a Good Voice

 Session 8: Managing the Mingling

  • Understanding Networking
  • Tips for Remembering Names

 Session 9: The Handshake

  • The Handshake
  • Improving Your Handshake
  • Tips for Success
  • Business Card Etiquette

 Session 10: Small Talk

  • Small Talk
  • Making Small Talk
  • Starting Conversations
  • Small Talk Tips
  • Exit Lines
  • Creating Exit Lines

 Session 11: Networking

  • Organizing Your Network
  • Networking Tips
  • Wise Words
  • Revisiting the Pre-Assignment
  • John and Jane
  • Questions for Reflection
  • Our Thoughts

 Session 12: Personal Development

  • Personal Action Plan
  • Achieving My Goals

Course 5 - Certificate in Effective Planning and Scheduling Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Projects and Schedules

  •     Making Connections

Session 3: The Work Breakdown Structure (WBS)

  •     What is a Work Breakdown Structure?
  •     Sample WBS
  •     The Role of a Work Breakdown Structure
  •     Creating a Work Breakdown Structure
  •     Steps for Creating the Work Breakdown Structure
  •     Types of Work Breakdown Structure Diagrams: Deliverable-Based
  •     Types of Work Breakdown Structure Diagrams: Activity-Based
  •     Types of Work Breakdown Structure Diagrams: Deliverable/Activity-Based
  •     Work Breakdown Structure Formats
  •     Indented List
  •     Spreadsheet
  •     Organizational Chart
  •     Work Breakdown Structure Numbering
  •     Sample Numbering
  •     What is a Work Breakdown Structure Dictionary?
  •     Samples
  •     Work Breakdown Structure Exercise

Session 4: Estimating Activity Durations

  •     Estimating Tips and Techniques
  •     Sample Spreadsheet
  •     Gathering Resources
  •     Activity List
  •     Resources
  •     Estimating Activity Durations
  •     Tips for Increasing Estimation Accuracy

Session 5: Camping Case Study

  •     Camping Case Study

Session 6: Identifying Task Dependencies

  •     About Task Dependencies
  •     Washing a Car
  •     Key Questions
  •     Dependency Definitions
  •     Task Dependency Types
  •     FS: Finish-to-Start
  •     SF: Start-to-Finish
  •     FF: Finish to Finish
  •     Case Study: Trip to New York

Session 7: Aligning Resources with Activities

  •     Definitions
  •     Resource Breakdown Structure
  •     Sample Resource Breakdown Structure
  •     Creating the Resource Breakdown Structure
  •     Availability and Skills, Part One
  •     Availability and Skills, Part Two
  •     Availability and Skills, Part Three
  •     Resource Calendars
  •     Stages of Resource Scheduling
  •     Definition
  •     Allocation
  •     Aggregation
  •     Leveling
  •     Considering the Constraints
  •     Resource Turnover
  •     Case Study: Planning an Outdoor Concert
  •     Task Two
  •     Task Three

Session 8: Project Planning

  •     Network Diagrams
  •     About Activity on Node Diagrams
  •     Sample Activity on Node Diagram
  •     About Activity on Arrow Diagrams
  •     Sample Activity on Arrow Diagram
  •     Critical Path Method
  •     Sample Project
  •     Creating a Network Diagram
  •     Starting Network Diagram
  •     Perform Forward Pass through Network
  •     Perform Backward Pass through Network
  •     Determine Slack
  •     Establish the Critical Path
  •     Critical Path Exercise
  •     Program Evaluation and Review Technique (PERT)
  •     The PERT Formula
  •     Creating Time Estimates
  •     Making Connections
  •     The Value of PERT
  •     About Gantt Charts
  •     Sample Gantt Chart One
  •     Sample Gantt Chart Two
  •     Gantt Chart Exercise

Session 9: Scheduling Software

  •     Choosing the Right Tools
  •     How Do You Know What Software is Best For You?
  •     Open Workbench
  •     Microsoft Project

Session 10: Uncertainty and Risk Management

  •     About Risk Management
  •     Sample Risk Register
  •     Risk Management Planning
  •     Identification of Risk
  •     Quantification of Risk
  •     Responding to Risk
  •     Monitoring and Controlling Risk
  •     Mini Case Study
  •     Pre-Assignment Review

Session 11: Communication Strategies

  •     About Communication
  •     Purpose
  •     Information Required
  •     Frequency
  •     Method
  •     Tips for Successful Communication
  •     Team Members
  •     Project Stakeholders
  •     Project Team
  •     Other Special Target Groups/End Users
  •     Cross-Functional Teams
  •     Communication Exercise

Session 12: Creating a Viable Schedule

  •     Creating a Schedule
  •     Common Scheduling Problems (Part One)
  •     Common Scheduling Problems (Part Two)

Session 13: Updating and Monitoring the Schedule

  •     Schedule Updates
  •     Frequency of Updates
  •     Receiving Updates
  •     Format for Updates
  •     Format for Updates
  •     Better Predicting
  •     Schedule Monitoring
  •     Case Study
  •     Questions

Session 14: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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About this Course

Get Beyond Workplace Politics, Emotional Intelligence, Encouraging Sustainability and Social Responsibility in Business, Building Relationships for Success in Sales, Effective Planning and Scheduling in this Bundle

1. Beyond Workplace Politics:How to Cope with Workplace Politics

This elearning version of Beyond Workplace Politics: Using Social and Emotional Competencies will allow you to use Social and Emotional Competencies to lessen the impact of workplace politics in your career.

Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy.

After you complete this course, you will be able to:

  • Understand what Workplace Politics is and why it is not always bad.
  • Distinguish between formal and informal workplace hierarchies.
  • Use practical steps to negate the influence of rumors.
  • Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
  • Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
  • Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
  • Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
  • Identify good relationship skills.
  • See the importance of responsible decision making and identify decision traps that should be avoided.
  • Create your own Workplace Philosophy Statement.

2. Emotional Intelligence:Develop Your Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.

3. Encouraging Sustainability and Social Responsibility in Business:Learn Basics Of Corporate Social Responsibility

Today’s leading businesses realize that there is more to their bottom line than financial success. Thriving businesses also ensure that the people and environment in the areas that they operate benefit from their presence. Corporate social responsibility programs and sustainability practices can help build true profitability that incorporates all of these elements.

This course will introduce you to the basics of sustainability and corporate social responsibility using ISO 26000 guidelines as a framework. These principles include organizational governance and ethics, operating practices, human rights and labor practices, environmental awareness and sustainability, consumer issues, and community involvement.

After you complete this Encouraging Sustainability and Social Responsibility in Business course, you will be able to:

  • Define sustainability and social responsibility.
  • Discuss the principles of social responsibility in business.
  • Apply the principles of sustainability and social responsibility in the context of ISO 26000.
  • Develop a program for sustainability and social responsibility in business.

4. Building Relationships for Success in Sales:Learn How to Create Strong Client Relationship 

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

After you complete this course, you will be able to:

  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base.
  • Learn how to apply communication techniques to build your network.
  • Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
  • Recognize the key interpersonal skills and practice using them.

5. Effective Planning and Scheduling:Learn How To Use Planning And Scheduling Tools

Creating an accurate schedule is more of an art than a science. However, there are some tools and techniques that you can use to be as precise as possible. This course will introduce you to the most commonly used tools and show you how to apply them to everyday scenarios. We recommend that you complete “Intermediate Project Management” before beginning this course.

This course will teach you how to use a variety of planning and scheduling tools, including the work breakdown structure, network diagrams, program evaluation and review technique (PERT), and Gantt charts. You will also learn how to properly estimate time, schedule resources, identify task dependencies, manage risks, communicate your schedule, and keep the schedule updated.

After you complete this Effective Planning and Scheduling course, you will be able to:

  • Define and create a Work Breakdown Structure.
  • Identify and understand task relationships.
  • Estimate task durations and determine project duration.
  • Construct a network diagram.
  • Calculate the critical path of a project.
  • Use the Program Evaluation and Review Technique (PERT) to create estimates.
  • Plan for risks.
  • Create a communication plan.
  • Effectively allocate project resources.
  • Update and monitor the project schedule

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Social and Emotional Competencies in the Workplace 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Beyond Workplace Politics: Using Social and Emotional Competencies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

Session 2: What is Workplace Politics?

  • Workplace Politics
  • Formal Versus Informal Hierarchy
  • What to Do About Rumors

Session 3: Lessons from Social and Emotional Intelligence

  • History of Social and Emotional Intelligence
  • Defining Social and Emotional Intelligence

Session 4: Self-Awareness

  • Understanding Self-Awareness

Session 5: Self-Management

  • Understanding Self-Management
  • Improving Self-Management through Reflection
  • Reflective Diary

Session 6: Social Awareness

  • Empathy, Organizational and Service Awareness
  • Empathy
  • Organizational Awareness
  • Service Awareness

Session 7: Good Relationship Skills

  • Identifying Relationship Skills
  • N’Derial III, Part One
  • N’Derial III, Part Two
  • Individual Action Steps
  • Reflection

Session 8: Responsible Decision Making

  • Decision Making
  • Decision-Making Traps
  • Decision Wheel
  • Decision Wheel Method

Session 9: Creating Your Workplace Philosophy

  • Philosophy Statement
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Emotional Intelligence Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment 
  • Pre-Course Assessment

Session 2: History of Emotional Intelligence

  • History of Emotional Intelligence, Part One
  • Making Connections, Part One
  • Making Connections, Part Two
  • History of Emotional Intelligence, Part Two

Session 3: Emotional Intelligence Defined

  • Definitions and Thoughts
  • The Six Seconds Model
  • Making Connections

Session 4: Blueprint

  • Instructions
  • Identify Emotions
  • Understand and Manage
  • Use and Communicate

Session 5: Optimism 

  • Defining Optimism and Pessimism
  • Choosing Our Approach
  • ABC's of Optimism
  • Pessimism versus Optimism
  • VET Process 
  • Adversities

Session 6: Validating Emotions in Others

  • The VALUE Technique
  • The SOLER Technique
  • Communication Technique

Session 7: Understanding Emotions

  • The Seven Human Emotions
  • What Do Emotions Tell Us?
  • Applying Emotional Intelligence
  • Positives and Negatives
  • The Emotional Map
  • Plutchik's Wheel of Emotions

Session 8: Setting Your Personal Vision

  • Defining Your Principles
  • Creating Your Vision
  • Understanding Your Values
  • Defining Our Values
  • Identifying Our Influences
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • What's Standing in Your Way?
  • Think in Terms of Relationships
  • Relationship Worksheet
  • Creating Your Vision Statement

Session 9: A Personal Action Plan

  • Starting Point 
  • Where I Want to Go
  • How I Will Get There
  • Summary
  • Recommended Reading List

Course 3 - Certificate in Encouraging Sustainability and Social Responsibility in Business Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment: Definitions
  •     Pre-Assignment: Why Get Involved?
  •     Pre-Assignment: Making Connections

Session 2: What is Corporate Social Responsibility?

  •     A Business Case for Corporate Social Responsibility
  •     Roles and Responsibilities
  •     Business Challenges
  •     Frame Your Business Case
  •     Case Study
  •     Do You Have To Do It All At Once?
  •     Pre-Assignment Review
  •     About the ISO 26000 Standards
  •     The International Organization for Standardization (ISO)
  •     Making Connections

Session 3: Creating a Corporate Social Responsibility Program

  •     Setting Up the Project Vision
  •     Creating the Project Plan
  •     Engaging Stakeholders and Employees
  •     Objective Statements
  •     Implementation Tips
  •     Making Connections
  •     Measuring, Reporting, and Revising
  •     Making Connections

Session 4: Corporate Social Responsibility Principles

  •     Due Diligence
  •     Case Studies
  •     Making Connections
  •     Protecting Human Rights
  •     Human Rights Challenges
  •     Organizational Governance and Ethics
  •     ISO 26000 Principles
  •     Making Connections
  •     Operating Practices
  •     Political Considerations
  •     Human Rights and Labor Practices
  •     Making Connections

Session 5: Environmental Awareness and Sustainability

  •     Creating Community
  •     Making Connections
  •     Consumer Issues
  •     Community Involvement
  •     Making Connections
  •     Review the List
  •     Project Plan

Session 6: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 4 - Certificate in Building Relationships for Success in Sales Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Focusing on Your Customer

  • Customer Focused Selling
  • Minimizing Challenges
  • Becoming Customer Focused
  • Understanding Effort vs. Results
  • How You Fit in the Quadrants
  • Considering the Possibilities

 Session 3: What Influences People in Forming Relationships?

  • Influences at Work
  • Appearance
  • Similarity
  • Complementarity
  • Reciprocity
  • Competence
  • Proximity
  • Exchange
  • The Effect of the Influences
  • Building Customer Connections
  • Building Common Ground

 Session 4: Disclosure

  • Disclosure
  • Self-Awareness and the Johari Windows
  • Understanding the Johari Window
  • Building Relationships with the Johari Window
  • Working with the Johari Window

 Session 5: How to Win Friends and Influence People

  • About Dale Carnegie
  • Discussing Carnegie's Principles
  • Talking about Interests
  • Try to See Things from Their Point of View
  • Changing the View
  • Genuinely Like Other People
  • Liking Others through Common Ground
  • Smile
  • Make Them Feel Important
  • Remembering Names
  • Don't Criticize Others
  • Avoid Criticizing
  • What's in it for Me?
  • Comparing the Stories
  • Carnegie's Principles

 Session 6: Communication Skills for Relationship Selling

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Using Open Questions
  • Creating Customer Focused Questions
  • Good Listeners

 Session 7: Non-Verbal Messages

  • Non-Verbal Messages
  • Managing Your Messages
  • Voice
  • Qualities of a Good Voice

 Session 8: Managing the Mingling

  • Understanding Networking
  • Tips for Remembering Names

 Session 9: The Handshake

  • The Handshake
  • Improving Your Handshake
  • Tips for Success
  • Business Card Etiquette

 Session 10: Small Talk

  • Small Talk
  • Making Small Talk
  • Starting Conversations
  • Small Talk Tips
  • Exit Lines
  • Creating Exit Lines

 Session 11: Networking

  • Organizing Your Network
  • Networking Tips
  • Wise Words
  • Revisiting the Pre-Assignment
  • John and Jane
  • Questions for Reflection
  • Our Thoughts

 Session 12: Personal Development

  • Personal Action Plan
  • Achieving My Goals

Course 5 - Certificate in Effective Planning and Scheduling Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Projects and Schedules

  •     Making Connections

Session 3: The Work Breakdown Structure (WBS)

  •     What is a Work Breakdown Structure?
  •     Sample WBS
  •     The Role of a Work Breakdown Structure
  •     Creating a Work Breakdown Structure
  •     Steps for Creating the Work Breakdown Structure
  •     Types of Work Breakdown Structure Diagrams: Deliverable-Based
  •     Types of Work Breakdown Structure Diagrams: Activity-Based
  •     Types of Work Breakdown Structure Diagrams: Deliverable/Activity-Based
  •     Work Breakdown Structure Formats
  •     Indented List
  •     Spreadsheet
  •     Organizational Chart
  •     Work Breakdown Structure Numbering
  •     Sample Numbering
  •     What is a Work Breakdown Structure Dictionary?
  •     Samples
  •     Work Breakdown Structure Exercise

Session 4: Estimating Activity Durations

  •     Estimating Tips and Techniques
  •     Sample Spreadsheet
  •     Gathering Resources
  •     Activity List
  •     Resources
  •     Estimating Activity Durations
  •     Tips for Increasing Estimation Accuracy

Session 5: Camping Case Study

  •     Camping Case Study

Session 6: Identifying Task Dependencies

  •     About Task Dependencies
  •     Washing a Car
  •     Key Questions
  •     Dependency Definitions
  •     Task Dependency Types
  •     FS: Finish-to-Start
  •     SF: Start-to-Finish
  •     FF: Finish to Finish
  •     Case Study: Trip to New York

Session 7: Aligning Resources with Activities

  •     Definitions
  •     Resource Breakdown Structure
  •     Sample Resource Breakdown Structure
  •     Creating the Resource Breakdown Structure
  •     Availability and Skills, Part One
  •     Availability and Skills, Part Two
  •     Availability and Skills, Part Three
  •     Resource Calendars
  •     Stages of Resource Scheduling
  •     Definition
  •     Allocation
  •     Aggregation
  •     Leveling
  •     Considering the Constraints
  •     Resource Turnover
  •     Case Study: Planning an Outdoor Concert
  •     Task Two
  •     Task Three

Session 8: Project Planning

  •     Network Diagrams
  •     About Activity on Node Diagrams
  •     Sample Activity on Node Diagram
  •     About Activity on Arrow Diagrams
  •     Sample Activity on Arrow Diagram
  •     Critical Path Method
  •     Sample Project
  •     Creating a Network Diagram
  •     Starting Network Diagram
  •     Perform Forward Pass through Network
  •     Perform Backward Pass through Network
  •     Determine Slack
  •     Establish the Critical Path
  •     Critical Path Exercise
  •     Program Evaluation and Review Technique (PERT)
  •     The PERT Formula
  •     Creating Time Estimates
  •     Making Connections
  •     The Value of PERT
  •     About Gantt Charts
  •     Sample Gantt Chart One
  •     Sample Gantt Chart Two
  •     Gantt Chart Exercise

Session 9: Scheduling Software

  •     Choosing the Right Tools
  •     How Do You Know What Software is Best For You?
  •     Open Workbench
  •     Microsoft Project

Session 10: Uncertainty and Risk Management

  •     About Risk Management
  •     Sample Risk Register
  •     Risk Management Planning
  •     Identification of Risk
  •     Quantification of Risk
  •     Responding to Risk
  •     Monitoring and Controlling Risk
  •     Mini Case Study
  •     Pre-Assignment Review

Session 11: Communication Strategies

  •     About Communication
  •     Purpose
  •     Information Required
  •     Frequency
  •     Method
  •     Tips for Successful Communication
  •     Team Members
  •     Project Stakeholders
  •     Project Team
  •     Other Special Target Groups/End Users
  •     Cross-Functional Teams
  •     Communication Exercise

Session 12: Creating a Viable Schedule

  •     Creating a Schedule
  •     Common Scheduling Problems (Part One)
  •     Common Scheduling Problems (Part Two)

Session 13: Updating and Monitoring the Schedule

  •     Schedule Updates
  •     Frequency of Updates
  •     Receiving Updates
  •     Format for Updates
  •     Format for Updates
  •     Better Predicting
  •     Schedule Monitoring
  •     Case Study
  •     Questions

Session 14: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Course Summary

Course ID: 002SECWTBVVS
Delivery Mode: Online
Access: Unlimited Lifetime
Time: Study at your own pace
Duration: 30-48 Hours
Assessments: Yes
Qualification: Certificate

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