Certificate in Office Management & Reception Online Course

Learn How To Handle The Managerial Position


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Learn How To Handle The Managerial Position

Our Office Management consists of 18 individual modules that are designed to provide you with a full insight into what is expected from somebody working in a managerial position within an office. By working through these modules it will provide you with a better insight and understanding of the office management environment and how best to deal with a range of situations that may arise from time to time.

Studying this course will open up doors for you to go further in your career after receiving your industry approved qualification. You will be required to undertake an examination in order to show that you have correctly understood the various aspects of the modules, allowing you to then move on in your career with a new found confidence.

Throughout the 18 modules you will learn how to handle various situations in the office environment, how to improve certain aspects of your personality, and the way in which you will tackle these problems.

Our modules will guide you through how to improve your own confidence and to be able to identify and better understand your own personality to see how it fits in with the office environment. You will also be taught how to better meet and greet various individuals to make sure that things get off on the right foot and that the all-important first impression is a good one.

In addition, other modules will study the art of communication and its importance within this particular environment. You will also be guided on how to develop a team and get people to work together for the sake of the office. This will include how to create and develop your own administrative systems that fit in with your way of working within the office. Our modules will help you have a better understanding of the financial side of things from budget restraints and keeping supplies topped up. You will also be shown how to handle meetings and staff in general along with their various issues that may arise from time to time.

You will also be shown how to deal with staff promotions and understand how to get to grips with their performance. Legal issues will also be discussed, including equality and diversity policies, alongside writing reports and the importance of health and safety.

Finally, we will take you through social media and its role in the office environment, providing you a full understanding of the different aspects of this industry.

In other words, you will learn:

  • How to handle staff and understand their performance
  • The legal side of various policies and health and safety
  • Communication
  • How to deal with customers and individuals
  • The financial side of things
  • Office layouts
  • The art of delegation
  • Social media
  • How to handle meetings, including chairing them

Course Fast Facts:

  1. Learn the fundamentals of Office Management & Reception
  2. Comprehensive 18 module Accredited Certificate in Office Management & Reception Online Course 
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Office Management & Reception experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: Introduction

  • Who is an Office Manager
  • Typical Duties of an Office Manager
  • Skills Essential for an Office Manager
  • Education and Qualifications

Module 2 : Personality/Confidence

  • Personality and Personality Development
  • Importance of Personality Development
  • Most Important Personality Traits of an Office Manager
  • How to Project Confidence

Module 3 : Meeting and Greeting customers

  • First impression is everything
  • Leadership is creative thought and not reactive thinking
  • Creative Vs. Reactive
  • First impression of a company

Module 4 : Effective Communication

  • Communication and Effective Communication
  • Importance of Effective Communication
  • The Art of Effective Interpersonal Communication
  • Building Effective Communication in an Organisation

Module 5 : Reception Workstation & Teamwork

  • Essentials for a reception
  • Face of the office
  • Qualifications and skills
  • Prospects of a career as a receptionist

Module 6 : Development & Implementation of new Administrative Systems

  • What is an Administrative System?
  • What is Administrative Management?
  • Traditional Administrative Systems
  • Strategy Formulation

Module 7 : Recording office expenditure and managing the budget

  • The Importance of keeping Record of Expenses
  • Maintaining Expense Records
  • How to Keep Records
  • Kinds of Expenses to Record

Module 8 : Organising the office layout and maintaining supplies

  • Office layout: What it means
  • Objectives of Office Layout
  • Importance of Office Layout
  • Principle of Office Layout

Module 9 : Organising and chairing meetings

  • What is a meeting?
  • Different types of meetings
  • Chairing a meeting
  • Do you need a chairperson

Module 10 : Ensuring adequate staff levels

  • What is staffing?
  • The groundwork
  • Required number of personnel
  • Finding temporary staff

Module 11 : Managing Performance

  • Definition of performance management
  • How it works
  • Planning an individual's personal performance
  • The benefits

Module 12 : Delegation

  • What is delegation of work?
  • Necessity of work delegation
  • When to delegate work
  • What work to delegate

Module 13 : Promoting Staff Development and Training

  • What is staff development and training?
  • Importance of training and development
  • What you need to do to train staff
  • Coaching and mentoring

Module 14 : Implementing and Promoting an Equality and Diversity Policy

  • Equality and diversity in the workplace
  • The meaning of equality and diversity
  • Legal support for equality and diversity
  • Environment of equality and diversity

Module 15: Writing reports

  • Presenting a report: Basics
  • How to earn attention and support
  • Report style writing
  • Business reporting

Module 16: Health & Safety

  • Economic reasoning
  • A health and safety management system
  • The spirit of the law
  • Policy and commitment

Module 17: Attending Conferences and Training

  • Benefits of Attending Conferences and Conventions
  • Personal and Professional benefits of a Conference
  • Understanding Conference Benefits and Quantifying Them
  • Getting the maximum from Conferences

Module 18: Management of Social Media

  • Internet Marketing Strategy
  • Why Bother?
  • Digital Channels Overview
  • The Digital Channels

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Learn How To Handle The Managerial Position

Our Office Management consists of 18 individual modules that are designed to provide you with a full insight into what is expected from somebody working in a managerial position within an office. By working through these modules it will provide you with a better insight and understanding of the office management environment and how best to deal with a range of situations that may arise from time to time.

Studying this course will open up doors for you to go further in your career after receiving your industry approved qualification. You will be required to undertake an examination in order to show that you have correctly understood the various aspects of the modules, allowing you to then move on in your career with a new found confidence.

Throughout the 18 modules you will learn how to handle various situations in the office environment, how to improve certain aspects of your personality, and the way in which you will tackle these problems.

Our modules will guide you through how to improve your own confidence and to be able to identify and better understand your own personality to see how it fits in with the office environment. You will also be taught how to better meet and greet various individuals to make sure that things get off on the right foot and that the all-important first impression is a good one.

In addition, other modules will study the art of communication and its importance within this particular environment. You will also be guided on how to develop a team and get people to work together for the sake of the office. This will include how to create and develop your own administrative systems that fit in with your way of working within the office. Our modules will help you have a better understanding of the financial side of things from budget restraints and keeping supplies topped up. You will also be shown how to handle meetings and staff in general along with their various issues that may arise from time to time.

You will also be shown how to deal with staff promotions and understand how to get to grips with their performance. Legal issues will also be discussed, including equality and diversity policies, alongside writing reports and the importance of health and safety.

Finally, we will take you through social media and its role in the office environment, providing you a full understanding of the different aspects of this industry.

In other words, you will learn:

  • How to handle staff and understand their performance
  • The legal side of various policies and health and safety
  • Communication
  • How to deal with customers and individuals
  • The financial side of things
  • Office layouts
  • The art of delegation
  • Social media
  • How to handle meetings, including chairing them

Course Fast Facts:

  1. Learn the fundamentals of Office Management & Reception
  2. Comprehensive 18 module Accredited Certificate in Office Management & Reception Online Course 
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Office Management & Reception experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: Introduction

  • Who is an Office Manager
  • Typical Duties of an Office Manager
  • Skills Essential for an Office Manager
  • Education and Qualifications

Module 2 : Personality/Confidence

  • Personality and Personality Development
  • Importance of Personality Development
  • Most Important Personality Traits of an Office Manager
  • How to Project Confidence

Module 3 : Meeting and Greeting customers

  • First impression is everything
  • Leadership is creative thought and not reactive thinking
  • Creative Vs. Reactive
  • First impression of a company

Module 4 : Effective Communication

  • Communication and Effective Communication
  • Importance of Effective Communication
  • The Art of Effective Interpersonal Communication
  • Building Effective Communication in an Organisation

Module 5 : Reception Workstation & Teamwork

  • Essentials for a reception
  • Face of the office
  • Qualifications and skills
  • Prospects of a career as a receptionist

Module 6 : Development & Implementation of new Administrative Systems

  • What is an Administrative System?
  • What is Administrative Management?
  • Traditional Administrative Systems
  • Strategy Formulation

Module 7 : Recording office expenditure and managing the budget

  • The Importance of keeping Record of Expenses
  • Maintaining Expense Records
  • How to Keep Records
  • Kinds of Expenses to Record

Module 8 : Organising the office layout and maintaining supplies

  • Office layout: What it means
  • Objectives of Office Layout
  • Importance of Office Layout
  • Principle of Office Layout

Module 9 : Organising and chairing meetings

  • What is a meeting?
  • Different types of meetings
  • Chairing a meeting
  • Do you need a chairperson

Module 10 : Ensuring adequate staff levels

  • What is staffing?
  • The groundwork
  • Required number of personnel
  • Finding temporary staff

Module 11 : Managing Performance

  • Definition of performance management
  • How it works
  • Planning an individual's personal performance
  • The benefits

Module 12 : Delegation

  • What is delegation of work?
  • Necessity of work delegation
  • When to delegate work
  • What work to delegate

Module 13 : Promoting Staff Development and Training

  • What is staff development and training?
  • Importance of training and development
  • What you need to do to train staff
  • Coaching and mentoring

Module 14 : Implementing and Promoting an Equality and Diversity Policy

  • Equality and diversity in the workplace
  • The meaning of equality and diversity
  • Legal support for equality and diversity
  • Environment of equality and diversity

Module 15: Writing reports

  • Presenting a report: Basics
  • How to earn attention and support
  • Report style writing
  • Business reporting

Module 16: Health & Safety

  • Economic reasoning
  • A health and safety management system
  • The spirit of the law
  • Policy and commitment

Module 17: Attending Conferences and Training

  • Benefits of Attending Conferences and Conventions
  • Personal and Professional benefits of a Conference
  • Understanding Conference Benefits and Quantifying Them
  • Getting the maximum from Conferences

Module 18: Management of Social Media

  • Internet Marketing Strategy
  • Why Bother?
  • Digital Channels Overview
  • The Digital Channels

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$199 Save AU$70 (26%)
OFF RRP AU$269
Delivery Method Online
Get Info Pack

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Course Summary

Course ID No.: 070NSA141
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate of Completion

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