Managing Diverse Cultures & Generation Training Online Bundle, 5 Certificate Courses

Manage The Cross-Cultural Spectrum To A Cohesive Workforce

Managing Diverse Cultures & Generation Training Online Bundle, 5 Certificate Courses

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Get Managing Across Cultures, Diversity Training, Workplace Harassment, Bullying in the Workplace and Transgender Employees - Creating an Inclusive Work Community in this Bundle

1. Managing Across Cultures: Manage The Cross-Cultural Spectrum To A Cohesive Workforce

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.

After you complete this Managing Across Cultures course, you will be able to:

  • Define what culture is and how it shapes the workplace.
  • Identify how stereotypes shape our perception.
  • Develop useful cross-cultural attitudes.
  • Communicate effectively across cultures.
  • Effectively manage employees from different cultures.
  • Help teams overcome cross-cultural and virtual barriers.
  • Promote acceptance and awareness in your organization to help create a multicultural environment.
  • Leverage the global talent pool.

2. Diversity Training - Celebrating Diversity in the Workplace: Learn What Diversity Means

More than ever, a workplace is a diverse collection of people proud of who they are. This course will give you ways to lead these diverse individuals and help them work as a team.

In this course, you will learn what diversity means and what some of its related terms are. You’ll also consider how your world has changed and how stereotypes impact people. Then, you’ll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.

After you complete this Diversity Training: Celebrating Diversity in the Workplace course, you will be able to:

  • Describe what diversity and its related terms mean.
  • Explain how changes in the world have affected you and your view.
  • Identify your stereotypes.
  • Use terms that are politically correct and avoid those which are not.
  • Apply the four cornerstones of diversity.
  • Avoid the pitfalls related to diversity.
  • Use a technique for dealing with inappropriate behavior.
  • Develop a management style to encourage diversity.
  • Take action if you or one of your employees feels discriminated against.

3. Workplace Harassment - What It Is and What to Do About It: Prevent And Handle Workplace Harassment

Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.

In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal.

After you complete this Workplace Harassment: What It Is and What to Do About It course, you will be able to:

  • Explain what is acceptable behavior in the workplace and what is not, and why.Apply the benefits of harassment training.
  • Define the various types of harassment, including sexual harassment.
  • Assist in creating a harassment policy.
  • State some ways to prevent harassment and understand what role you can play.
  • Demonstrate some ways to protect yourself from harassment.
  • Know what to do if you are harassed or accused of harassment.
  • Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution.
  • Identify situations where mediation is appropriate, and understand how mediation works in those situations.
  • Describe appropriate solutions for a harassment incident.
  • Know what to do if a complaint is false.
  • Help your workplace return to normal after a harassment incident.

4. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

At the end of this course, you will be able to:

  • Define what bullying is and is not.
  • Understand the costs of bullying to people and organizations.
  • Identify bullying behaviors and the reasons behind them.
  • Know some ways to prevent bullying and understand what role you can play.
  • Know some ways to protect yourself from bullying.
  • Know what to do if you are bullied.
  • Identify appropriate solutions for a bullying incident (within and outside the organization.)
  • Assist in creating an anti-bullying policy.

5. Transgender Employees - Creating an Inclusive Work Community: Learn The Importance And Elements Of Safe Inclusive Workspaces For Transgender Persons

A safe, inclusive workplace in many jurisdictions is not just the law; it is a goal of every employee and company that values the contributions, well-being, and productivity of everyone in the organization. In society today, individuals are of many personal communities. In addition to heterosexual or ‘straight’ there is also LGBTQ2 – Lesbian, Gay, Bisexual, Transgender, Queer, and 2, for two-spirited: an aboriginal concept of two sexualities within one body. ‘Trans’, however, refers to gender identity, whereas the other terms describe sexual orientation. The importance of understanding terms of identification is critical to creating and maintain a safe workplace.

Transgender Employees: Creating an Inclusive Community is a course to introduce the importance and elements of safe inclusive workspaces for transgender persons – those identifying as one gender but born into the body of the opposing gender. This course will offer an introduction to terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for transgender employees and increase the comfort level and productivity off all in your organization.

After you complete this course, you will be able to:

  • Understand the importance and history of inclusivity in the workplace.
  • Increase your understanding of the transgendered experience.
  • Explore and address personal and societal biases, misconceptions, and choices.
  • Identify and implement elements to support a safe inclusive workplace.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Managing Diverse Cultures & Generation Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Managing Across Cultures Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Questions

Session 2: What Is Culture?

  •     Defining Culture, Part One
  •     Defining Culture, Part Two
  •     Culture in the Workplace
  •     In and Out Groups
  •     About Stereotypes
  •     Some Common Phrases and the Stereotype Behind Them
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Globally Useful Attitudes
  •     Useful Organizational Attitudes

Session 3: Communicating Effectively

  •     High and Low Context Culture
  •     The Contextual Spectrum
  •     Communication Differences Across Cultures
  •     Communication Skills
  •     Body Language Basics, Part One
  •     Body Language Basics, Part Two
  •     Handling Miscommunication
  •     Case Study
  •     Questions

Session 4: Team Building Across Cultures

  •     The Five Stages of Team Development
  •     Tips on Working with Virtual Teams

Session 5: Managing Across Cultures

  •     The Cornerstones of Diversity
  •     Knowledge
  •     Understanding
  •     Acceptance
  •     Behavior
  •     How Far Do You Accommodate?
  •     Dealing with Culture-Based Conflicts between Employees
  •     Questions
  •     Giving Culturally Sensitive Feedback

Session 6: Building a Multicultural Organization

  •     Making Connections
  •     Creating Inclusive Programs for New Employees

Session 7: Working with the Global Talent Pool

  •     Understanding the Global Talent Pool
  •     Dipping Into the Global Talent Pool

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate in Diversity Training: Celebrating Diversity in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Diversity

  • Defining the Terms
  • Considering the Impact
  • Defining Related Terms

 Session 3: How Does Diversity Affect Me?

  • Changes in My World, Part One
  • Changes in My World, Part Two
  • Self-Awareness Inventory
  • Making Connections

 Session 4: Identifying Stereotypes

  • About Stereotypes
  • Our Reactions
  • When Categories Become a Problem
  • Some Common Phrases and the Stereotype Behind Them
  • Your Experience with Stereotypes, Part One
  • Your Experience with Stereotypes, Part Two

 Session 5: Wise Words

  • Changing Times
  • Changing Our Language
  • Going a Bit Too Far!
  • Ground Rules

 Session 6: The Cornerstones of Diversity

  • About the Cornerstones
  • Knowledge
  • Understanding
  • Acceptance
  • Behavior

 Session 7: How to Discourage Diversity

  • Common Pitfalls

 Session 8: The STOP Technique

  • The Four Steps
  • Tips and Tricks
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three

 Session 9: Managing for Diversity

  • What Can I Do as an Employee?
  • What Can I Do as a Manager? Part One
  • What Can I Do as a Manager? Part Two

 Session 10: Dealing with Discrimination

  • What is Discrimination?
  • As An Employee
  • As A Manager, Part One
  • As A Manager, Part Two
  • As A Manager, Part Three

 Session 11: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Workplace Harassment Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Harassment

  • What Is Harassment?
  • Types of Harassment
  • Legal Definitions
  • Summary
  • Reasonable Man/Reasonable Woman

 Session 3: Defining Sexual Harassment

  • What is Sexual Harassment?
  • Types of Harassment
  • Behavior Categories
  • Questionable Scenarios
  • Is This Harassment? Scenario One
  • Is This Harassment? Scenario Two
  • Is This Harassment? Scenario Three
  • Is This Harassment? Scenario Four
  • Is This Harassment? Scenario Five

 Session 4: The Purpose of Training

  • Why is Training Important?

 Session 5: Creating a Harassment Policy

  • Key Policy Points
  • Writing the Policy
  • The Complaint Procedure
  • Educating Staff
  • Monitoring the Policy

 Session 6: Other Prevention Strategies

  • Making Connections

 Session 7: Nipping it in the Bud

  • Your Role as a Manager
  • Making Connections

 Session 8: Protecting Yourself

  • Minimizing Your Risks
  • Key Strategies

 Session 9: What If It Happens to Me?

  • What Works and What Doesn’t?
  • Strategies that Do Work
  • Saying No

 Session 10: What If It’s Happening to Someone Else?

  • What’s Really Happening? Part One
  • What’s Really Happening? Part Two

 Session 11: Someone Has Filed a Complaint Against Me!

  • Steps to Deal with the Situation

 Session 12: Addressing a Complaint

  • Addressing a Complaint

 Session 13: Handling False Complaints

  • About False Complaints, Part One
  • About False Complaints, Part Two

 Session 14: Mediation

  • Basics of Mediation
  • Choosing a Mediator
  • External Mediator
  • The Mediation Process
  • Step One: Preparation, Part Two
  • Step Two: The Meeting, Part One
  • Step Two: The Meeting, Part Two
  • Step Three: Resolution
  • How to Document Mediation

 Session 15: Investigating a Complaint

  • Setting up the Investigation
  • Choosing the Investigator
  • Key Qualities for an Investigator
  • The Investigation Plan
  • Sample Issues
  • The Investigation Process
  • Sample Issues
  • The Investigation Process
  • Witness Evidence
  • Witness Information to Gather
  • A Witness’ Rights
  • About Confidentiality
  • Documents to Review
  • Location Evidence
  • The Manager’s Role During the Investigation
  • Managing the People Involved
  • Creating the Report, Part One
  • Creating the Report, Part Two
  • Who Should See the Report?
  • Verbal Sharing
  • Written Sharing
  • What Information Should Be Shared?
  • Who Should Share This Information With the Recipients?

 Session 16: Making the Decision

  • Who Makes the Decision?
  • When Should a Lawyer Be Involved?

 Session 17: Creating Solutions

  • To Fix or to Punish?
  • Outcomes for the Complainant
  • Outcomes for the Respondent
  • Changes in the Organization

 Session 18: After It’s Over

  • Getting Back to Normal
  • Maintaining Records

 Session 19: Skill Application

  • Process Overview
  • Key Players
  • Stage 1
  • Stage 2
  • Stage 3
  • Stage 4

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Bullying in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Bullying

  • What is Bullying?
  • Some Scary Statistics
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization

 Session 3: Why Bullies Do What They Do

  • Origins of Bullying Behavior
  • Defining Bullying Behavior
  • Summary
  • Other Types of Bullying

 Session 4: Building a Shield Against Bullies

Distorted Thinking

  • Your Toolkit Against Bullies

 Session 5: What to Do If It Happens to You

  • Telling it Like it Is
  • When Does Bullying Happen?
  • How Do I Know If I’m Being Bullied?
  • Strategies That Don’t Work
  • Short-Term Survival Tips
  • Long-Term Strategies for Success
  • Take Care of Priorities
  • Take Time and Make a Plan
  • Act!
  • Applying My Skills

 Session 6: What to Do If You Witness Bullying

  • Speak Up!
  • Case Study
  • Things to Say

 Session 7: Creating an Anti-Bullying Workplace

  • Creating Anti-Bullying Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Lessons for the Workplace, Questions 1 - 4
  • Lessons for the Workplace, Questions 5 - 8

 Session 8: The Law on Bullying

  • The Law on Bullying Around the World
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Transgender Employees Online Course

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

 Session 2: Overview of Transgender People in the Workplace

  • Introduction
  • Pre-Assignment Review
  • Making Connections
  • Importance of Transgender Inclusivity
  • History of Transgender in the Workplace
  • Inviting Transgender Inclusivity, Part One
  • Inviting Transgender Inclusivity, Part Two
  • Inviting Transgender Inclusivity, Part Three

 Session 3: Beliefs and Attitudes

  • Know Your Bias, Part One
  • Know Your Bias, Part Two
  • Own Your Reality, Part One
  • Own Your Reality, Part Two
  • Making Connections
  • Challenging Prejudice
  • Naming the Problem, Part One
  • Naming the Problem, Part Two
  • Challenging the Problem
  • Why Do This?
  • Making Connections

 Session 4: Power of Language

  • Power of Language
  • Pronouns, Part One
  • Pronouns, Part Two
  • Pronouns, Part Three
  • Gender Identity, Part One
  • Gender Identity, Part Two
  • Gender Identity, Part Three
  • Gender Identity, Part Four

 Session 5: Safe Spaces

  • Setting a Goal for Safe Spaces
  • Verbal and Emotional Environment
  • Physical Environment, Part One
  • Physical Environment, Part Two

 Session 6: Inclusive Community

  • Inclusive Community
  • Being an Ally
  • Elements of an Ally, Part One
  • Elements of an Ally, Part Two
  • Steps and Progress, Part One
  • Steps and Progress, Part Two

 Session 7: Resource Location and Development

  • Importance of Resources
  • Internal Resources
  • Workplace Human Rights Policy
  • Guiding Principles and Values
  • Policy Roadmap
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Managing Across Cultures, Diversity Training, Workplace Harassment, Bullying in the Workplace and Transgender Employees - Creating an Inclusive Work Community in this Bundle

1. Managing Across Cultures: Manage The Cross-Cultural Spectrum To A Cohesive Workforce

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.

After you complete this Managing Across Cultures course, you will be able to:

  • Define what culture is and how it shapes the workplace.
  • Identify how stereotypes shape our perception.
  • Develop useful cross-cultural attitudes.
  • Communicate effectively across cultures.
  • Effectively manage employees from different cultures.
  • Help teams overcome cross-cultural and virtual barriers.
  • Promote acceptance and awareness in your organization to help create a multicultural environment.
  • Leverage the global talent pool.

2. Diversity Training - Celebrating Diversity in the Workplace: Learn What Diversity Means

More than ever, a workplace is a diverse collection of people proud of who they are. This course will give you ways to lead these diverse individuals and help them work as a team.

In this course, you will learn what diversity means and what some of its related terms are. You’ll also consider how your world has changed and how stereotypes impact people. Then, you’ll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.

After you complete this Diversity Training: Celebrating Diversity in the Workplace course, you will be able to:

  • Describe what diversity and its related terms mean.
  • Explain how changes in the world have affected you and your view.
  • Identify your stereotypes.
  • Use terms that are politically correct and avoid those which are not.
  • Apply the four cornerstones of diversity.
  • Avoid the pitfalls related to diversity.
  • Use a technique for dealing with inappropriate behavior.
  • Develop a management style to encourage diversity.
  • Take action if you or one of your employees feels discriminated against.

3. Workplace Harassment - What It Is and What to Do About It: Prevent And Handle Workplace Harassment

Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.

In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal.

After you complete this Workplace Harassment: What It Is and What to Do About It course, you will be able to:

  • Explain what is acceptable behavior in the workplace and what is not, and why.Apply the benefits of harassment training.
  • Define the various types of harassment, including sexual harassment.
  • Assist in creating a harassment policy.
  • State some ways to prevent harassment and understand what role you can play.
  • Demonstrate some ways to protect yourself from harassment.
  • Know what to do if you are harassed or accused of harassment.
  • Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution.
  • Identify situations where mediation is appropriate, and understand how mediation works in those situations.
  • Describe appropriate solutions for a harassment incident.
  • Know what to do if a complaint is false.
  • Help your workplace return to normal after a harassment incident.

4. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

At the end of this course, you will be able to:

  • Define what bullying is and is not.
  • Understand the costs of bullying to people and organizations.
  • Identify bullying behaviors and the reasons behind them.
  • Know some ways to prevent bullying and understand what role you can play.
  • Know some ways to protect yourself from bullying.
  • Know what to do if you are bullied.
  • Identify appropriate solutions for a bullying incident (within and outside the organization.)
  • Assist in creating an anti-bullying policy.

5. Transgender Employees - Creating an Inclusive Work Community: Learn The Importance And Elements Of Safe Inclusive Workspaces For Transgender Persons

A safe, inclusive workplace in many jurisdictions is not just the law; it is a goal of every employee and company that values the contributions, well-being, and productivity of everyone in the organization. In society today, individuals are of many personal communities. In addition to heterosexual or ‘straight’ there is also LGBTQ2 – Lesbian, Gay, Bisexual, Transgender, Queer, and 2, for two-spirited: an aboriginal concept of two sexualities within one body. ‘Trans’, however, refers to gender identity, whereas the other terms describe sexual orientation. The importance of understanding terms of identification is critical to creating and maintain a safe workplace.

Transgender Employees: Creating an Inclusive Community is a course to introduce the importance and elements of safe inclusive workspaces for transgender persons – those identifying as one gender but born into the body of the opposing gender. This course will offer an introduction to terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for transgender employees and increase the comfort level and productivity off all in your organization.

After you complete this course, you will be able to:

  • Understand the importance and history of inclusivity in the workplace.
  • Increase your understanding of the transgendered experience.
  • Explore and address personal and societal biases, misconceptions, and choices.
  • Identify and implement elements to support a safe inclusive workplace.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Managing Diverse Cultures & Generation Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Managing Across Cultures Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Questions

Session 2: What Is Culture?

  •     Defining Culture, Part One
  •     Defining Culture, Part Two
  •     Culture in the Workplace
  •     In and Out Groups
  •     About Stereotypes
  •     Some Common Phrases and the Stereotype Behind Them
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Globally Useful Attitudes
  •     Useful Organizational Attitudes

Session 3: Communicating Effectively

  •     High and Low Context Culture
  •     The Contextual Spectrum
  •     Communication Differences Across Cultures
  •     Communication Skills
  •     Body Language Basics, Part One
  •     Body Language Basics, Part Two
  •     Handling Miscommunication
  •     Case Study
  •     Questions

Session 4: Team Building Across Cultures

  •     The Five Stages of Team Development
  •     Tips on Working with Virtual Teams

Session 5: Managing Across Cultures

  •     The Cornerstones of Diversity
  •     Knowledge
  •     Understanding
  •     Acceptance
  •     Behavior
  •     How Far Do You Accommodate?
  •     Dealing with Culture-Based Conflicts between Employees
  •     Questions
  •     Giving Culturally Sensitive Feedback

Session 6: Building a Multicultural Organization

  •     Making Connections
  •     Creating Inclusive Programs for New Employees

Session 7: Working with the Global Talent Pool

  •     Understanding the Global Talent Pool
  •     Dipping Into the Global Talent Pool

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate in Diversity Training: Celebrating Diversity in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Diversity

  • Defining the Terms
  • Considering the Impact
  • Defining Related Terms

 Session 3: How Does Diversity Affect Me?

  • Changes in My World, Part One
  • Changes in My World, Part Two
  • Self-Awareness Inventory
  • Making Connections

 Session 4: Identifying Stereotypes

  • About Stereotypes
  • Our Reactions
  • When Categories Become a Problem
  • Some Common Phrases and the Stereotype Behind Them
  • Your Experience with Stereotypes, Part One
  • Your Experience with Stereotypes, Part Two

 Session 5: Wise Words

  • Changing Times
  • Changing Our Language
  • Going a Bit Too Far!
  • Ground Rules

 Session 6: The Cornerstones of Diversity

  • About the Cornerstones
  • Knowledge
  • Understanding
  • Acceptance
  • Behavior

 Session 7: How to Discourage Diversity

  • Common Pitfalls

 Session 8: The STOP Technique

  • The Four Steps
  • Tips and Tricks
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three

 Session 9: Managing for Diversity

  • What Can I Do as an Employee?
  • What Can I Do as a Manager? Part One
  • What Can I Do as a Manager? Part Two

 Session 10: Dealing with Discrimination

  • What is Discrimination?
  • As An Employee
  • As A Manager, Part One
  • As A Manager, Part Two
  • As A Manager, Part Three

 Session 11: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Workplace Harassment Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Harassment

  • What Is Harassment?
  • Types of Harassment
  • Legal Definitions
  • Summary
  • Reasonable Man/Reasonable Woman

 Session 3: Defining Sexual Harassment

  • What is Sexual Harassment?
  • Types of Harassment
  • Behavior Categories
  • Questionable Scenarios
  • Is This Harassment? Scenario One
  • Is This Harassment? Scenario Two
  • Is This Harassment? Scenario Three
  • Is This Harassment? Scenario Four
  • Is This Harassment? Scenario Five

 Session 4: The Purpose of Training

  • Why is Training Important?

 Session 5: Creating a Harassment Policy

  • Key Policy Points
  • Writing the Policy
  • The Complaint Procedure
  • Educating Staff
  • Monitoring the Policy

 Session 6: Other Prevention Strategies

  • Making Connections

 Session 7: Nipping it in the Bud

  • Your Role as a Manager
  • Making Connections

 Session 8: Protecting Yourself

  • Minimizing Your Risks
  • Key Strategies

 Session 9: What If It Happens to Me?

  • What Works and What Doesn’t?
  • Strategies that Do Work
  • Saying No

 Session 10: What If It’s Happening to Someone Else?

  • What’s Really Happening? Part One
  • What’s Really Happening? Part Two

 Session 11: Someone Has Filed a Complaint Against Me!

  • Steps to Deal with the Situation

 Session 12: Addressing a Complaint

  • Addressing a Complaint

 Session 13: Handling False Complaints

  • About False Complaints, Part One
  • About False Complaints, Part Two

 Session 14: Mediation

  • Basics of Mediation
  • Choosing a Mediator
  • External Mediator
  • The Mediation Process
  • Step One: Preparation, Part Two
  • Step Two: The Meeting, Part One
  • Step Two: The Meeting, Part Two
  • Step Three: Resolution
  • How to Document Mediation

 Session 15: Investigating a Complaint

  • Setting up the Investigation
  • Choosing the Investigator
  • Key Qualities for an Investigator
  • The Investigation Plan
  • Sample Issues
  • The Investigation Process
  • Sample Issues
  • The Investigation Process
  • Witness Evidence
  • Witness Information to Gather
  • A Witness’ Rights
  • About Confidentiality
  • Documents to Review
  • Location Evidence
  • The Manager’s Role During the Investigation
  • Managing the People Involved
  • Creating the Report, Part One
  • Creating the Report, Part Two
  • Who Should See the Report?
  • Verbal Sharing
  • Written Sharing
  • What Information Should Be Shared?
  • Who Should Share This Information With the Recipients?

 Session 16: Making the Decision

  • Who Makes the Decision?
  • When Should a Lawyer Be Involved?

 Session 17: Creating Solutions

  • To Fix or to Punish?
  • Outcomes for the Complainant
  • Outcomes for the Respondent
  • Changes in the Organization

 Session 18: After It’s Over

  • Getting Back to Normal
  • Maintaining Records

 Session 19: Skill Application

  • Process Overview
  • Key Players
  • Stage 1
  • Stage 2
  • Stage 3
  • Stage 4

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Bullying in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Bullying

  • What is Bullying?
  • Some Scary Statistics
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization

 Session 3: Why Bullies Do What They Do

  • Origins of Bullying Behavior
  • Defining Bullying Behavior
  • Summary
  • Other Types of Bullying

 Session 4: Building a Shield Against Bullies

Distorted Thinking

  • Your Toolkit Against Bullies

 Session 5: What to Do If It Happens to You

  • Telling it Like it Is
  • When Does Bullying Happen?
  • How Do I Know If I’m Being Bullied?
  • Strategies That Don’t Work
  • Short-Term Survival Tips
  • Long-Term Strategies for Success
  • Take Care of Priorities
  • Take Time and Make a Plan
  • Act!
  • Applying My Skills

 Session 6: What to Do If You Witness Bullying

  • Speak Up!
  • Case Study
  • Things to Say

 Session 7: Creating an Anti-Bullying Workplace

  • Creating Anti-Bullying Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Lessons for the Workplace, Questions 1 - 4
  • Lessons for the Workplace, Questions 5 - 8

 Session 8: The Law on Bullying

  • The Law on Bullying Around the World
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Transgender Employees Online Course

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

 Session 2: Overview of Transgender People in the Workplace

  • Introduction
  • Pre-Assignment Review
  • Making Connections
  • Importance of Transgender Inclusivity
  • History of Transgender in the Workplace
  • Inviting Transgender Inclusivity, Part One
  • Inviting Transgender Inclusivity, Part Two
  • Inviting Transgender Inclusivity, Part Three

 Session 3: Beliefs and Attitudes

  • Know Your Bias, Part One
  • Know Your Bias, Part Two
  • Own Your Reality, Part One
  • Own Your Reality, Part Two
  • Making Connections
  • Challenging Prejudice
  • Naming the Problem, Part One
  • Naming the Problem, Part Two
  • Challenging the Problem
  • Why Do This?
  • Making Connections

 Session 4: Power of Language

  • Power of Language
  • Pronouns, Part One
  • Pronouns, Part Two
  • Pronouns, Part Three
  • Gender Identity, Part One
  • Gender Identity, Part Two
  • Gender Identity, Part Three
  • Gender Identity, Part Four

 Session 5: Safe Spaces

  • Setting a Goal for Safe Spaces
  • Verbal and Emotional Environment
  • Physical Environment, Part One
  • Physical Environment, Part Two

 Session 6: Inclusive Community

  • Inclusive Community
  • Being an Ally
  • Elements of an Ally, Part One
  • Elements of an Ally, Part Two
  • Steps and Progress, Part One
  • Steps and Progress, Part Two

 Session 7: Resource Location and Development

  • Importance of Resources
  • Internal Resources
  • Workplace Human Rights Policy
  • Guiding Principles and Values
  • Policy Roadmap
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 002MDCGTBVS
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours
Assessments: Yes
Qualification: Certificate

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