Certificate in ITIL Lifecycle Expert (Vouchers Included) Online Course

Demonstrate a superior level of knowledge of the ITIL Scheme in its entirety


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AU$3449

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This online ITIL Lifecycle Expert training program prepares you for the Lifecycle Expert certification exam and guarantees all the required number of credits for an ITIL Expert status

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety.

You will learn to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place. The online ITIL Expert program is the high quality path and rich experience to ITIL Expert.

This program is entirely online and is completed at your own pace. When you register, you will receive twelve (12) months to complete this program.

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

The registration fee for the ITIL Expert exams are included with this program. The ITIL Lifecycle Expert program is geared towards students working in IT management or who have previous IT management experience. This program is targeted at managers and teams who need to understand how to implement, measure, and improve a process.

I.    ITIL Service Strategy
        A.    Introduction
        B.    Introduction to Service Strategy
        C.    Strategy Basics
        D.    Strategy and Services
        E.    Service Economics
        F.    Utility and Warranty
        G.    Value and Customer Satisfaction
        H.    Service Provider Types and Sourcing
         I.    FMITS Introduction
        J.    FMITS Process Management 
        K.    Service Portfolio Management Introduction 
        L.    Service Portfolio Management Process Management
        M.    Service Portfolio Management: Defining Services
        N.    SMITS
        O.    Demand Management 
        P.    Business Relationship Management Introduction
        Q.    Business Relationship Management Process Management
        R.    Governance
        S.    Organisational Development and Design
        T.    Technology Consideration
        U.    Service Strategy through the Lifecycle
        V.    Challenges, Risks and CSFs
        W.    Sample Exam
        X.    Practice Exams

II.    ITIL Service Operation
        A.    Introduction
        B.    Foundation Review
        C.    Introduction to Service Operation
        D.    Service Operation Principles
        E.    Service Operation Processes
        F.    Service Operation through the Lifecycle
        G.    Common SO Activities
        H.    Organising SO
         I.    Organising SO
        J.    Technology Considerations
        K.    Implementing SO
        L.    Challenges, CSFs, and Risks
        M.    Sample Exam
        N.    Practice Exams

III.    ITIL Service Design
        A.    Introduction
        B.    Foundation Review
        C.    Service Management Practice
        D.    Introduction to Service Design
        E.    Service Design Principles
        F.    5 Design Aspects
        G.    BSM and SOA
        H.    Service Catalogue Management
         I.    Service Level Management 
        J.    Capacity Management 
        K.    Availability Management
        L.    ITSCM
        M.    Information Security Management
        N.    Supplier Management
        O.    Design Coordination
        P.    Technology Related Activities
        Q.    Organising for Service Design
        R.    Consideration of Technology
        S.    Implementation and Improvement
        T.    Sample Exam
        U.    Practice Exams

IV.    ITIL Service Transition
        A.    Introduction
        B.    Foundation Review
        C.    Introduction to Service Transition
        D.    Service Transition Principles
        E.    Transition Planning and Support
        F.    Change Management 
        G.    Service Asset and Configuration Management
        H.    Release and Deployment Management
         I.    Service Validation and Testing
        J.    Change Evaluation
        K.    Knowledge Management
        L.    Managing Communication and Commitment
        M.    Managing Organisational and Stakeholder Change
        N.    Stakeholder Management
        O.    Organising for Service Transition
        P.    Technology Consideration 
        Q.    Introducing Service Transition
        R.    Challenges, CSFs and Risks
        S.    Sample Exam
        T.    Practice Exams


V.    ITIL Continual Service Improvement

        A.    Introduction
        B.    Foundation Review
        C.    Service Management as a Practice
        D.    Introduction to CSI
        E.    CSI Principles Part 1
        F.    CSI Principles Part 2
        G.    7 Step Improvement Process
        H.    CSI through the Lifecycle
         I.    Service Measurement
        J.    Metrics and Measurement
        K.    ROI and the Business Case
        L.    Reporting, SLM and the Business
        M.    Assessments and Benchmarking
        N.    Measurement and Reporting Frameworks and the Deming Cycle
        O.    Supporting Methods and Techniques
        P.    Organising for CSI
        Q.    CSFs, Challenges and Risks
        R.    Implementing CSI
        S.    Technology Considerations
        T.    Sample Exam
        U.    Practice Exams

VI.    ITIL Managing Across the Lifecycle
        A.    Service Lifecycle Key Concepts
        B.    Communication and Stakeholder Management 
        C.    Process Integration Across the Lifecycle
        D.    Managing Services Across the Lifecycle
        E.    Governance and the Organisation
        F.    Measurement
        G.    Implementing and Improving Service Management
        H.    Sample Exam
         I.    Practice Exams

VII.    Implementing ITSM
        A.    IT Service Management Visioning
        B.    ITSM Assessment
        C.    ITSM Planning
        D.    ITSM Initial Wins
        E.    ITSM Design
        F.    ITSM Transition
        G.    Ongoing Improvement

You can take this program on a PC (Window XP or higher is required) or a Mac.
The following are the minimum system requirements are necessary to access the lessons

  • A Web Browser (IE 8 and above or Firefox) with Adobe Flash Player installed. (Flash Player 10 recommended)
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials
  • Minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor
  • Minimum Screen Display Size of 15” (17” widescreen or above recommended)
  • Headphones or speakers connected to your computer – to listen to video tutorials

For Web Based Exams (in addition to the above):

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams
  • A microphone connected to your computer
  • Authority to install software on your computer
  • A minimum internet connection speed of 0.350 Mbps
Candidates need to have an ITIL Foundation certificate in order to enroll to the ITIL Expert training.

1.    Can I register for programs if I am an international student?
Yes, because These programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.    How long does it take to complete a program?
All of our programs are self-paced and open enrolment, so you can start them when you want and finish them at your own pace. When you register, you’ll have twelve (12) months to complete the program.  

3.    What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.    Do I have to buy additional materials?
No. 

5.    Can I get financial assistance?
These courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enrol, if they meet certain requirements.

6.    What happens when I complete the program? 
Upon successful completion of the program, you will be awarded a certificate of completion.  

7.    Am I guaranteed a job?
These programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counsellors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.    Who will be my instructor?
You will be given access to a team of tutors who are available via e-mail. They will answer any questions you may have.  All tutors are successful, dedicated professionals in IT Service Management.

9.    What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.    Can I use a Mac?
Yes.

11.    When can I start the program?
Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued

12.    What is the difference between ITIL Capability Expert and ITIL Lifecycle Expert? 
ITIL Capability Expert is geared towards practitioners.
ITIL Lifecycle Expert is geared towards managers and includes one more course than ITIL Capability Expert.

13.    Does this program prepare for a certification?
Yes, you will be prepared for the ITIL Expert Lifecycle Intermediates (ITIL Service Strategy, ITIL Service Operation, ITIL Service Design, ITIL Service Transition, ITIL Continual Service Improvement) and MALC (ITIL Managing Across the Lifecycle).

Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor. Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.

About this Course

This online ITIL Lifecycle Expert training program prepares you for the Lifecycle Expert certification exam and guarantees all the required number of credits for an ITIL Expert status

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety.

You will learn to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place. The online ITIL Expert program is the high quality path and rich experience to ITIL Expert.

This program is entirely online and is completed at your own pace. When you register, you will receive twelve (12) months to complete this program.

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

The registration fee for the ITIL Expert exams are included with this program. The ITIL Lifecycle Expert program is geared towards students working in IT management or who have previous IT management experience. This program is targeted at managers and teams who need to understand how to implement, measure, and improve a process.

I.    ITIL Service Strategy
        A.    Introduction
        B.    Introduction to Service Strategy
        C.    Strategy Basics
        D.    Strategy and Services
        E.    Service Economics
        F.    Utility and Warranty
        G.    Value and Customer Satisfaction
        H.    Service Provider Types and Sourcing
         I.    FMITS Introduction
        J.    FMITS Process Management 
        K.    Service Portfolio Management Introduction 
        L.    Service Portfolio Management Process Management
        M.    Service Portfolio Management: Defining Services
        N.    SMITS
        O.    Demand Management 
        P.    Business Relationship Management Introduction
        Q.    Business Relationship Management Process Management
        R.    Governance
        S.    Organisational Development and Design
        T.    Technology Consideration
        U.    Service Strategy through the Lifecycle
        V.    Challenges, Risks and CSFs
        W.    Sample Exam
        X.    Practice Exams

II.    ITIL Service Operation
        A.    Introduction
        B.    Foundation Review
        C.    Introduction to Service Operation
        D.    Service Operation Principles
        E.    Service Operation Processes
        F.    Service Operation through the Lifecycle
        G.    Common SO Activities
        H.    Organising SO
         I.    Organising SO
        J.    Technology Considerations
        K.    Implementing SO
        L.    Challenges, CSFs, and Risks
        M.    Sample Exam
        N.    Practice Exams

III.    ITIL Service Design
        A.    Introduction
        B.    Foundation Review
        C.    Service Management Practice
        D.    Introduction to Service Design
        E.    Service Design Principles
        F.    5 Design Aspects
        G.    BSM and SOA
        H.    Service Catalogue Management
         I.    Service Level Management 
        J.    Capacity Management 
        K.    Availability Management
        L.    ITSCM
        M.    Information Security Management
        N.    Supplier Management
        O.    Design Coordination
        P.    Technology Related Activities
        Q.    Organising for Service Design
        R.    Consideration of Technology
        S.    Implementation and Improvement
        T.    Sample Exam
        U.    Practice Exams

IV.    ITIL Service Transition
        A.    Introduction
        B.    Foundation Review
        C.    Introduction to Service Transition
        D.    Service Transition Principles
        E.    Transition Planning and Support
        F.    Change Management 
        G.    Service Asset and Configuration Management
        H.    Release and Deployment Management
         I.    Service Validation and Testing
        J.    Change Evaluation
        K.    Knowledge Management
        L.    Managing Communication and Commitment
        M.    Managing Organisational and Stakeholder Change
        N.    Stakeholder Management
        O.    Organising for Service Transition
        P.    Technology Consideration 
        Q.    Introducing Service Transition
        R.    Challenges, CSFs and Risks
        S.    Sample Exam
        T.    Practice Exams


V.    ITIL Continual Service Improvement

        A.    Introduction
        B.    Foundation Review
        C.    Service Management as a Practice
        D.    Introduction to CSI
        E.    CSI Principles Part 1
        F.    CSI Principles Part 2
        G.    7 Step Improvement Process
        H.    CSI through the Lifecycle
         I.    Service Measurement
        J.    Metrics and Measurement
        K.    ROI and the Business Case
        L.    Reporting, SLM and the Business
        M.    Assessments and Benchmarking
        N.    Measurement and Reporting Frameworks and the Deming Cycle
        O.    Supporting Methods and Techniques
        P.    Organising for CSI
        Q.    CSFs, Challenges and Risks
        R.    Implementing CSI
        S.    Technology Considerations
        T.    Sample Exam
        U.    Practice Exams

VI.    ITIL Managing Across the Lifecycle
        A.    Service Lifecycle Key Concepts
        B.    Communication and Stakeholder Management 
        C.    Process Integration Across the Lifecycle
        D.    Managing Services Across the Lifecycle
        E.    Governance and the Organisation
        F.    Measurement
        G.    Implementing and Improving Service Management
        H.    Sample Exam
         I.    Practice Exams

VII.    Implementing ITSM
        A.    IT Service Management Visioning
        B.    ITSM Assessment
        C.    ITSM Planning
        D.    ITSM Initial Wins
        E.    ITSM Design
        F.    ITSM Transition
        G.    Ongoing Improvement

You can take this program on a PC (Window XP or higher is required) or a Mac.
The following are the minimum system requirements are necessary to access the lessons

  • A Web Browser (IE 8 and above or Firefox) with Adobe Flash Player installed. (Flash Player 10 recommended)
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials
  • Minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor
  • Minimum Screen Display Size of 15” (17” widescreen or above recommended)
  • Headphones or speakers connected to your computer – to listen to video tutorials

For Web Based Exams (in addition to the above):

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams
  • A microphone connected to your computer
  • Authority to install software on your computer
  • A minimum internet connection speed of 0.350 Mbps
Candidates need to have an ITIL Foundation certificate in order to enroll to the ITIL Expert training.

1.    Can I register for programs if I am an international student?
Yes, because These programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.    How long does it take to complete a program?
All of our programs are self-paced and open enrolment, so you can start them when you want and finish them at your own pace. When you register, you’ll have twelve (12) months to complete the program.  

3.    What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.    Do I have to buy additional materials?
No. 

5.    Can I get financial assistance?
These courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enrol, if they meet certain requirements.

6.    What happens when I complete the program? 
Upon successful completion of the program, you will be awarded a certificate of completion.  

7.    Am I guaranteed a job?
These programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counsellors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.    Who will be my instructor?
You will be given access to a team of tutors who are available via e-mail. They will answer any questions you may have.  All tutors are successful, dedicated professionals in IT Service Management.

9.    What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.    Can I use a Mac?
Yes.

11.    When can I start the program?
Our programs are all open enrollment.  You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued

12.    What is the difference between ITIL Capability Expert and ITIL Lifecycle Expert? 
ITIL Capability Expert is geared towards practitioners.
ITIL Lifecycle Expert is geared towards managers and includes one more course than ITIL Capability Expert.

13.    Does this program prepare for a certification?
Yes, you will be prepared for the ITIL Expert Lifecycle Intermediates (ITIL Service Strategy, ITIL Service Operation, ITIL Service Design, ITIL Service Transition, ITIL Continual Service Improvement) and MALC (ITIL Managing Across the Lifecycle).

Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor. Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$3449 Save AU$400 (10%)
OFF RRP AU$3849
Delivery Method Online
Get Info Pack

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Course Summary

Course ID No.: 007GES352
Delivery Mode: Online
Course Access: 12 months to complete this program
Tutor Support: Yes
Time required: 150 Hours

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