Certificate in ITIL Foundation (Exam Voucher Included) Online Course

Learn the general awareness of the key elements, concepts, and terminology used in the ITIL® service

Certificate in ITIL Foundation (Exam Voucher Included) Online Course

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AU$1449

Save AU$400 (22%)
OFF RRP AU$1849
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This online training program is geared towards students who are new to ITIL and those with ITIL experience looking to achieve a globally recognized certification

ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform, and grow the business, as well as create a more efficient working environment with contingencies in place.

The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

The ITIL Foundation is a popular qualification sought by employers in IT Service Management as ITIL is one of the most popular frameworks. This online course provides you with all that you need to pass the ITIL Foundation certification, including videos, PDF study guides, quizzes, and a practice exam.

Upon completion of the program, you will be given a voucher to take the ITIL Foundation Certification exam.

This program is entirely online and is completed at your own pace. When you register, you will receive three (3) months to complete this program.

Skills for Success

  • Technical Support
  • Troubleshooting
  • Customer Service
  • Communication Skills
  • Microsoft Windows

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

Upon completion of the program, you will be given a voucher to take the ITIL Foundation Certification exam. The ITIL Foundation is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. 

  • Lesson 1: Introducing ITIL
  •   Lesson 2: Service management and stakeholders
  •   Lesson 3: Functions, roles and processes
  •   Lesson 4: The service lifecycle
  •   Lesson 5: Service Strategy key concepts
  •   Lesson 6: Service Strategy processes
  •   Lesson 7: Service Design key concepts
  •   Lesson 8: Service Design processes (1)
  •   Lesson 9: Service Design processes (2)
  •   Lesson 10: Service Transition processes (1)
  •   Lesson 11: Service Transition processes (2)
  •   Lesson 12: Service Operation processes
  •   Lesson 13: Service Operation functions
  •   Lesson 14: CSI
  •   Lesson 15: Roles
  •   Lesson 16: Technology considerations
  •   Lesson 17: The sample exam

You can take this program on a PC (Window XP or higher is required) or a Mac.
The following are the minimum system requirements are necessary to access the lessons

  • A Web Browser (IE 8 and above or Firefox) with Adobe Flash Player installed. (Flash Player 10 recommended)
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials
  • Minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor
  • Minimum Screen Display Size of 15” (17” widescreen or above recommended)
  • Headphones or speakers connected to your computer – to listen to video tutorials

For Web Based Exams (in addition to the above):

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams
  • A microphone connected to your computer
  • Authority to install software on your computer
  • A minimum internet connection speed of 0.350 Mbps

1.    Can I register for programs if I am an international student?
Yes, because These programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.    How long does it take to complete a program?
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll have three (3) months to complete the program.  

3.    What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.    Do I have to buy additional materials?
No.

5.    Can I get financial assistance?
These courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.    What happens when I complete the program? 
Upon successful completion of the program, you will be awarded a certificate of completion.  In addition, you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.

7.    Am I guaranteed a job?
These programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.    Who will be my instructor?
You will be given access to a team of tutors who are available via e-mail. They will answer any questions you may have.  All tutors are successful, dedicated professionals in IT Service Management.

9.    What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.    Can I use a Mac?
Yes.

11.    When can I start the program?
Our programs are all open enrollment.  You can register and start the program within 6 months.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

12.    Does this program prepare for a certification?
Yes, this course will prepare you for the ITIL Foundation Certificate exam and you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.

Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor.  Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.

About this Course

This online training program is geared towards students who are new to ITIL and those with ITIL experience looking to achieve a globally recognized certification

ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform, and grow the business, as well as create a more efficient working environment with contingencies in place.

The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

The ITIL Foundation is a popular qualification sought by employers in IT Service Management as ITIL is one of the most popular frameworks. This online course provides you with all that you need to pass the ITIL Foundation certification, including videos, PDF study guides, quizzes, and a practice exam.

Upon completion of the program, you will be given a voucher to take the ITIL Foundation Certification exam.

This program is entirely online and is completed at your own pace. When you register, you will receive three (3) months to complete this program.

Skills for Success

  • Technical Support
  • Troubleshooting
  • Customer Service
  • Communication Skills
  • Microsoft Windows

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

Upon completion of the program, you will be given a voucher to take the ITIL Foundation Certification exam. The ITIL Foundation is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. 

  • Lesson 1: Introducing ITIL
  •   Lesson 2: Service management and stakeholders
  •   Lesson 3: Functions, roles and processes
  •   Lesson 4: The service lifecycle
  •   Lesson 5: Service Strategy key concepts
  •   Lesson 6: Service Strategy processes
  •   Lesson 7: Service Design key concepts
  •   Lesson 8: Service Design processes (1)
  •   Lesson 9: Service Design processes (2)
  •   Lesson 10: Service Transition processes (1)
  •   Lesson 11: Service Transition processes (2)
  •   Lesson 12: Service Operation processes
  •   Lesson 13: Service Operation functions
  •   Lesson 14: CSI
  •   Lesson 15: Roles
  •   Lesson 16: Technology considerations
  •   Lesson 17: The sample exam

You can take this program on a PC (Window XP or higher is required) or a Mac.
The following are the minimum system requirements are necessary to access the lessons

  • A Web Browser (IE 8 and above or Firefox) with Adobe Flash Player installed. (Flash Player 10 recommended)
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials
  • Minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor
  • Minimum Screen Display Size of 15” (17” widescreen or above recommended)
  • Headphones or speakers connected to your computer – to listen to video tutorials

For Web Based Exams (in addition to the above):

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams
  • A microphone connected to your computer
  • Authority to install software on your computer
  • A minimum internet connection speed of 0.350 Mbps

1.    Can I register for programs if I am an international student?
Yes, because These programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.    How long does it take to complete a program?
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll have three (3) months to complete the program.  

3.    What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.    Do I have to buy additional materials?
No.

5.    Can I get financial assistance?
These courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.    What happens when I complete the program? 
Upon successful completion of the program, you will be awarded a certificate of completion.  In addition, you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.

7.    Am I guaranteed a job?
These programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.    Who will be my instructor?
You will be given access to a team of tutors who are available via e-mail. They will answer any questions you may have.  All tutors are successful, dedicated professionals in IT Service Management.

9.    What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.    Can I use a Mac?
Yes.

11.    When can I start the program?
Our programs are all open enrollment.  You can register and start the program within 6 months.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

12.    Does this program prepare for a certification?
Yes, this course will prepare you for the ITIL Foundation Certificate exam and you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.

Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor.  Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$1449 Save AU$400 (22%)
OFF RRP AU$1849
Delivery Method Online
Get Info Pack

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Course Summary

Course ID No.: 007GES348
Delivery Mode: Online
Course Access: 3 months to complete this program
Tutor Support: Yes
Time required: 20 Hours

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