Certificate in IT Foundations Bundle Online Course

Learn about DevOps, ITIL and PRINCE2 and their benefits for organizations


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AU$3049

Save AU$400 (12%)
OFF RRP AU$3449
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This introductory program is suitable for delegates who are new to IT and those with ITSM experience looking to achieve a globally recognized certificate

Our professionally produced online training delivers a rich experience – not a re-packaged classroom course.

This program combines best practices across ITSM to help those new to IT learn about DevOps, ITIL and PRINCE2 and their benefits for organizations. With this IT Foundations bundle, students will learn the basics of IT service management and project management, as well as how approaches to IT are evolving.

This online program provides you with all that you need to pass the ITIL Foundation, PRINCE2 Foundation, and DevOps Foundation certification exams, including videos, PDF study guides, quizzes, and a practice exam.

This program is entirely online and is completed at your own pace. When you register, you will receive twelve (12) months to complete this program.

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete the course receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email. In the IT Foundations program you will learn about DevOps, ITIL and PRINCE2 and their benefits for organizations. You will learn the basics of IT service management and project management, as well as about how approaches to IT are evolving.

ITIL Foundation

  1. Introducing ITIL
  2. Service management and stakeholders
  3. Functions, roles and processes
  4. The service lifecycle
  5. Service Strategy key concepts
  6. Service Strategy processes
  7. Service Design key concepts
  8. Service Design processes (1)
  9. Service Design processes (2)
  10. Service Transition processes (1)
  11. Service Transition processes (2)
  12. Service Operation processes
  13. Service Operation functions
  14. CSI
  15. Roles
  16. Technology considerations
  17. Lesson 17: The sample exam


DevOps Foundation

  1. Why DevOps?
  2. Introducing DevOps Part 1
  3. Introducing DevOps Part 2
  4. DevOps and other Frameworks Part 1
  5. DevOps and other Frameworks Part 2
  6. DevOps Culture
  7. Organizational Considerations
  8. DevOps Practices the First Way
  9. DevOps Practices the Second and Third Way
  10. DevOps and IT Service Management Processes
  11. Automation Practices and Tool Categories
  12. Adopting a DevOps Culture
  13. Summary and Exam Preparation


PRINCE2 Foundation

  1. Overview and principles of PRINCE2
  2. Pre-project Preparation
  3. Initiating a project
  4. Managing project delivery
  5. Exam preparation

You can take this program on a PC (Windows XP or higher is required) or a Mac.

The following are the minimum system requirements are necessary to access the lessons

  • A Web Browser (IE 8 and above or Firefox) with Adobe Flash Player installed. (Flash Player 10 recommended)
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials
  • Minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor
  • Minimum Screen Display Size of 15” (17” widescreen or above recommended)
  • Headphones or speakers connected to your computer – to listen to video tutorials

For Web Based Exams (in addition to the above):

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams
  • A microphone connected to your computer
  • Authority to install software on your computer
  • A minimum internet connection speed of 0.350 Mbps

All materials are included in the program.

1.    Can I register for programs if I am an international student?
Yes, because These programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.    How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll have twelve (12) months to complete the program.

3.    What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.    Do I have to buy additional materials?

No

5.    Can I get financial assistance?
These courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.    What happens when I complete the program? 
Upon successful completion of the program, you will be awarded a certificate of completion.  

7.    Am I guaranteed a job?
These programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counsellors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.    Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance.  All of our facilitators are successful working professionals in the fields in which they teach.

9.    What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.    Can I use a Mac?
Yes.

11.    When can I start the program?
Our programs are all open enrolment. You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

12.    Does this program prepare for a certification?
Yes, all three Foundation certifications (ITIL, PRINCE2, and DevOps).

Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor.  Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.

About this Course

This introductory program is suitable for delegates who are new to IT and those with ITSM experience looking to achieve a globally recognized certificate

Our professionally produced online training delivers a rich experience – not a re-packaged classroom course.

This program combines best practices across ITSM to help those new to IT learn about DevOps, ITIL and PRINCE2 and their benefits for organizations. With this IT Foundations bundle, students will learn the basics of IT service management and project management, as well as how approaches to IT are evolving.

This online program provides you with all that you need to pass the ITIL Foundation, PRINCE2 Foundation, and DevOps Foundation certification exams, including videos, PDF study guides, quizzes, and a practice exam.

This program is entirely online and is completed at your own pace. When you register, you will receive twelve (12) months to complete this program.

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete the course receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email. In the IT Foundations program you will learn about DevOps, ITIL and PRINCE2 and their benefits for organizations. You will learn the basics of IT service management and project management, as well as about how approaches to IT are evolving.

ITIL Foundation

  1. Introducing ITIL
  2. Service management and stakeholders
  3. Functions, roles and processes
  4. The service lifecycle
  5. Service Strategy key concepts
  6. Service Strategy processes
  7. Service Design key concepts
  8. Service Design processes (1)
  9. Service Design processes (2)
  10. Service Transition processes (1)
  11. Service Transition processes (2)
  12. Service Operation processes
  13. Service Operation functions
  14. CSI
  15. Roles
  16. Technology considerations
  17. Lesson 17: The sample exam


DevOps Foundation

  1. Why DevOps?
  2. Introducing DevOps Part 1
  3. Introducing DevOps Part 2
  4. DevOps and other Frameworks Part 1
  5. DevOps and other Frameworks Part 2
  6. DevOps Culture
  7. Organizational Considerations
  8. DevOps Practices the First Way
  9. DevOps Practices the Second and Third Way
  10. DevOps and IT Service Management Processes
  11. Automation Practices and Tool Categories
  12. Adopting a DevOps Culture
  13. Summary and Exam Preparation


PRINCE2 Foundation

  1. Overview and principles of PRINCE2
  2. Pre-project Preparation
  3. Initiating a project
  4. Managing project delivery
  5. Exam preparation

You can take this program on a PC (Windows XP or higher is required) or a Mac.

The following are the minimum system requirements are necessary to access the lessons

  • A Web Browser (IE 8 and above or Firefox) with Adobe Flash Player installed. (Flash Player 10 recommended)
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials
  • Minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor
  • Minimum Screen Display Size of 15” (17” widescreen or above recommended)
  • Headphones or speakers connected to your computer – to listen to video tutorials

For Web Based Exams (in addition to the above):

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams
  • A microphone connected to your computer
  • Authority to install software on your computer
  • A minimum internet connection speed of 0.350 Mbps

All materials are included in the program.

1.    Can I register for programs if I am an international student?
Yes, because These programs are online you never have to actually travel to the school.  Most schools offer telephone or online registration.

2.    How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll have twelve (12) months to complete the program.

3.    What if I don't have enough time to complete my program within the time frame provided?
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

4.    Do I have to buy additional materials?

No

5.    Can I get financial assistance?
These courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

6.    What happens when I complete the program? 
Upon successful completion of the program, you will be awarded a certificate of completion.  

7.    Am I guaranteed a job?
These programs will provide you with the skills you need to obtain an entry-level position in most cases.  We don’t provide direct job placement services, but our facilitators and career counsellors will help you build your resume and are available to give advice on finding your first job.  Facilitators will also be available to use as a professional reference upon completion of the program.  Potential students should always do research on the job market in their area before registering.

8.    Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction.  The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance.  All of our facilitators are successful working professionals in the fields in which they teach.

9.    What software or hardware do I need in order to take online programs and what are the system requirements?
In order to take our online programs, you must have access to a computer and the Internet.  You can access the program contents from any Web-enabled computer.  You don’t have to use the same computer to log-in to the program every time.  We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

10.    Can I use a Mac?
Yes.

11.    When can I start the program?
Our programs are all open enrolment. You can register and start the program as soon as you are ready.

Please note:  Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

12.    Does this program prepare for a certification?
Yes, all three Foundation certifications (ITIL, PRINCE2, and DevOps).

Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor.  Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$3049 Save AU$400 (12%)
OFF RRP AU$3449
Delivery Method Online
Get Info Pack

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Course Summary

Course ID No.: 007GES354
Delivery Mode: Online
Course Access: 12 Months
Tutor Support: Yes
Time required: 60 Hours
Qualification: Certificate

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