Certificate in Hotel Reception Online Course

Pursue Your Passion For Customer Service

Certificate in Hotel Reception Online Course

NOW ONLY

AU$199

Save AU$70 (26%)
OFF RRP AU$269
Get Info Pack

Pursue Your Passion For Customer Service

Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world? Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.

This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status.

You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time. Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.

By the end of this course, you will learn :

  • A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
  • Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
  • Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
  • Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
  • Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
  • Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
  • Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
  • Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
  • Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
  • Determine the importance of being a team player and working with other departments within the hotel.
  • Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
  • Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
  • Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
  • Know any legal issues relating to your position as well as the future for the hotel receptionist.

Course Fast Facts:

  1. Learn the fundamentals of being a Hotel Receptionist
  2. Comprehensive 16 module Accredited Certificate in Hotel Reception  Online Course
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading customer service experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device.

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: An Overview of Hotel Reception

  • To learn about different training options for hotel reception jobs
  • To understand the career opportunities available in hotel reception
  • To know what you need to be a success in hotel reception
  • To find out what you can expect throughout this course

Module 2 : Hotel Reception Standard Procedures

  • To learn about the most common tasks for hotel receptionists
  • To learn how to check guests in and out
  • To understand how to take reservations
  • To learn about the guest services a hotel receptionist is responsible fo 

Module 3 : Customer Service in Hotel Reception

  • To learn about the fundamentals of customer service
  • To learn about the importance of empathy for travellers
  • To understand more about communicating with customers at the desk
  • To learn how important a first impression is for a customer

Module 4 : Communication Skills Required for Hotel Reception

  • To learn about the fundamentals of communication
  • To understand how verbal skills play a role in hotel reception
  • To understand how non-verbal communication skills play a role in hotel reception
  • To understand the importance of written communication skills in the workplace

Module 5 : Telephone Handling in a Hotel

  • To understand the fundamentals of telephone etiquette
  • To understand why telephone etiquette is important in a hotel
  • To learn about the dos of telephone etiquette
  • To learn about the don'ts of telephone etiquette

Module 6 : How to Handle Difficult Hotel Guests

  • To learn about difficult hotel guests
  • To explore some common types of difficult hotel guests
  • To learn some tips that will help in dealing with difficult guests
  • To understand how to put these tips into practice

Module 7 : Administrative Skills as a Hotel Receptionist

  • To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
  • To learn about the main duties, clerical, and technical skills required for hotel reception work
  • To understand the importance of good communication and organisational abilities
  • To know how to prioritise, multitask, and problem solve easily

Module 8 : Computer Skills and Programs

  • To understand the importance of key skills and computer programs for receptionists
  • To explain the need for a property management system in hotel reception work
  • To be introduced to the OPERA Property Management System program (PMS)
  • To become comfortable with the basic functions of the OPERA PMS

Module 9 : Brand Standards in the Hospitality World

  • To understand the concept of branding and how it applies to the hospitality industry
  • To explain the value of establishing a standard and what is expected from a branded hotel
  • To determine the importance and impact of standards in the industry
  • To understand what a star rating is and how it is applied to any hotel

Module 10 : Being a Team Player: Working with Other Hotel Departments

  • To learn about the importance of teamwork
  • To learn about the key characteristics of a team player
  • To learn how to work with the kitchen
  • To learn how to work with maintenance and housekeeping

Module 11 : Safety and Security in the Hotel

  • To understand hotel safety and security
  • To explore different safety topics that apply to the workplace
  • To explore different security topics that apply to the workplace
  • To understand the hotel receptionist's role in maintaining a safe and secure environment

Module 12 : Sales and Marketing as a Hotel Receptionist

  • To learn about selling and marketing hotel services as a receptionist
  • To differentiate between upselling and cross-selling approaches
  • To understand the benefits of reception upselling and cross-selling products and services
  • To know some basic hotel sales techniques and when to apply them

Module 13 : Dressing the Part: Creating the Professional Look in Hospitality

  • To learn what it means to dress for professionalism
  • To understand how to dress for an interview
  • To learn about choosing appropriate clothing for work
  • To learn about grooming for hospitality

Module 14 : Keeping Stress Under Control on the Job

  • To explore the definition of stress
  • To understand how stress applies to the role of the hotel receptionist
  • To discover ways to keep stress under control
  • To understand why it is important to control stress in the workplace

Module 15: Legal Issues in Hospitality

  • To explain the importance of adhering to codes, laws, and regulations in hospitality
  • To understand the rules of disclosure pertaining to business and domain names
  • To explain fire safety regulations and how to adhere to them in the hotel
  • To know the importance of the Credit Card Order within the Data Protection Act

Module 16: The Future for Hotel Receptionists

  • To understand the role of the hotel receptionist
  • To explore the history of the hotel receptionist
  • To explore the basic requirements of becoming a hotel receptionist
  • To explore continuing education and training for hotel receptionists

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Pursue Your Passion For Customer Service

Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world? Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.

This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status.

You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time. Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.

By the end of this course, you will learn :

  • A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
  • Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
  • Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
  • Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
  • Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
  • Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
  • Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
  • Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
  • Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
  • Determine the importance of being a team player and working with other departments within the hotel.
  • Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
  • Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
  • Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
  • Know any legal issues relating to your position as well as the future for the hotel receptionist.

Course Fast Facts:

  1. Learn the fundamentals of being a Hotel Receptionist
  2. Comprehensive 16 module Accredited Certificate in Hotel Reception  Online Course
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading customer service experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device.

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: An Overview of Hotel Reception

  • To learn about different training options for hotel reception jobs
  • To understand the career opportunities available in hotel reception
  • To know what you need to be a success in hotel reception
  • To find out what you can expect throughout this course

Module 2 : Hotel Reception Standard Procedures

  • To learn about the most common tasks for hotel receptionists
  • To learn how to check guests in and out
  • To understand how to take reservations
  • To learn about the guest services a hotel receptionist is responsible fo 

Module 3 : Customer Service in Hotel Reception

  • To learn about the fundamentals of customer service
  • To learn about the importance of empathy for travellers
  • To understand more about communicating with customers at the desk
  • To learn how important a first impression is for a customer

Module 4 : Communication Skills Required for Hotel Reception

  • To learn about the fundamentals of communication
  • To understand how verbal skills play a role in hotel reception
  • To understand how non-verbal communication skills play a role in hotel reception
  • To understand the importance of written communication skills in the workplace

Module 5 : Telephone Handling in a Hotel

  • To understand the fundamentals of telephone etiquette
  • To understand why telephone etiquette is important in a hotel
  • To learn about the dos of telephone etiquette
  • To learn about the don'ts of telephone etiquette

Module 6 : How to Handle Difficult Hotel Guests

  • To learn about difficult hotel guests
  • To explore some common types of difficult hotel guests
  • To learn some tips that will help in dealing with difficult guests
  • To understand how to put these tips into practice

Module 7 : Administrative Skills as a Hotel Receptionist

  • To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
  • To learn about the main duties, clerical, and technical skills required for hotel reception work
  • To understand the importance of good communication and organisational abilities
  • To know how to prioritise, multitask, and problem solve easily

Module 8 : Computer Skills and Programs

  • To understand the importance of key skills and computer programs for receptionists
  • To explain the need for a property management system in hotel reception work
  • To be introduced to the OPERA Property Management System program (PMS)
  • To become comfortable with the basic functions of the OPERA PMS

Module 9 : Brand Standards in the Hospitality World

  • To understand the concept of branding and how it applies to the hospitality industry
  • To explain the value of establishing a standard and what is expected from a branded hotel
  • To determine the importance and impact of standards in the industry
  • To understand what a star rating is and how it is applied to any hotel

Module 10 : Being a Team Player: Working with Other Hotel Departments

  • To learn about the importance of teamwork
  • To learn about the key characteristics of a team player
  • To learn how to work with the kitchen
  • To learn how to work with maintenance and housekeeping

Module 11 : Safety and Security in the Hotel

  • To understand hotel safety and security
  • To explore different safety topics that apply to the workplace
  • To explore different security topics that apply to the workplace
  • To understand the hotel receptionist's role in maintaining a safe and secure environment

Module 12 : Sales and Marketing as a Hotel Receptionist

  • To learn about selling and marketing hotel services as a receptionist
  • To differentiate between upselling and cross-selling approaches
  • To understand the benefits of reception upselling and cross-selling products and services
  • To know some basic hotel sales techniques and when to apply them

Module 13 : Dressing the Part: Creating the Professional Look in Hospitality

  • To learn what it means to dress for professionalism
  • To understand how to dress for an interview
  • To learn about choosing appropriate clothing for work
  • To learn about grooming for hospitality

Module 14 : Keeping Stress Under Control on the Job

  • To explore the definition of stress
  • To understand how stress applies to the role of the hotel receptionist
  • To discover ways to keep stress under control
  • To understand why it is important to control stress in the workplace

Module 15: Legal Issues in Hospitality

  • To explain the importance of adhering to codes, laws, and regulations in hospitality
  • To understand the rules of disclosure pertaining to business and domain names
  • To explain fire safety regulations and how to adhere to them in the hotel
  • To know the importance of the Credit Card Order within the Data Protection Act

Module 16: The Future for Hotel Receptionists

  • To understand the role of the hotel receptionist
  • To explore the history of the hotel receptionist
  • To explore the basic requirements of becoming a hotel receptionist
  • To explore continuing education and training for hotel receptionists

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$199 Save AU$70 (26%)
OFF RRP AU$269
Delivery Method

Online - Certificate of Completion

Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Share this course

Course Summary

Course ID No.: 070NSA92
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate of Completion

Popular Courses and Bundles

Get a FREE Career Planner