Hospitality Online Bundle, 7 Courses

Discover The Exciting Careers in Hospitality

Hospitality Online Bundle, 7 Courses

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Discover The Exciting Careers in Hospitality

The hospitality industry is exciting and fast moving. It can take people around the globe and offers the opportunity for a rewarding and varied career. There are so many aspects to hospitality that it can be difficult to decide which route to pursue. And, of course, the more skills that someone has, the wider the opportunities available to them. This course is designed to provide those interested in working in hospitality with the knowledge and skills they need to achieve their dream and make a success of their career.

This comprehensive course covers event management; wedding planning; restaurant management; hotel management; hotel reception; customer services and travel & tourism.

Events management

The events management course begins with an explanation of the role of an events manager. It teaches the benefits of strategic management, the importance of budgeting, and some of the different software programs available in the industry.

Customer service and communication skills are vital to the role, and these are covered alongside a list of the types of events that events managers may be responsible for. Venue design, staging and layout, and working with seasonal themes are discussed. How to manage budgets and finances, and sell tickets are also explained.

Health and safety, ensuring events are safe, and how to deal with emergencies are covered. This is accompanied by a section on handling the logistics of events, from electricity supplies to table plans, and troubleshooting problems.

The events management course also includes wedding planning and the practicalities that need to be considered. It covers choosing the right venue, understanding hidden costs, and negotiating the best deal for clients. It details the different types of weddings, ceremonies and customs that planners are likely to experience, and the legalities associated with each. Agreeing themes, finding appropriate caterers and entertainment, and recommending the best photographers and videographers are discussed, as well as information on stationery, wedding attire and transportation. The role of a planner when the wedding is taking place abroad is also considered.

The final part of this course provides an insight into starting and marketing an events management company along with ensuring that the legal obligations are met.

Wedding planning

The wedding day is often considered to be the most important day in a couple’s relationship. This course covers every detail of planning the perfect wedding day.

The course begins with a wedding planner’s responsibilities, the expectations that clients will have when commissioning someone to plan their wedding, and why people choose to trust their wedding with planners. It then covers the different types of weddings, ceremonies and customs that planners are likely to experience, and the legalities associated with each.

It also discusses the practicalities of arranging a wedding that clients will love. It begins with how to plan the itinerary for the day, and the clothing options available for the couple. It then details the art of finding and booking the perfect venue, and how to arrange themes and dress it accordingly. Locating suitable caterers and bakers that can produce the ideal cake, as well as finding florists and knowing how to place the flowers to best effect within the venue are also included. The different types of wedding entertainment available are covered, along with how to ensure that the right option is booked. Finally, it lays out the different transport options available for the wedding party, and whether transport for guests needs to be considered.

Restaurant management

Dining out is a popular pastime across the world, and service is a key part of a pleasurable dining experience. The restaurant management course covers all aspects of running a successful restaurant.

The course opens with an introduction of how the front of house of a restaurant works and the role of restaurant managers in establishments across the world. Different types of restaurants and effective layouts are covered.

This is followed by a discussion of the importance of customer service in the industry and how complaints can be dealt with so that clients are prepared to return. Understanding the food and drinks served at restaurants, and knowing the component parts of each dish is also covered. This is particularly important when clients have allergies.

The legalities of restaurant licensing laws, ensuring health and safety and food hygiene, and how checks and systems are a key part of achieving this are detailed. Finally, terminology used in the restaurant trade is also included.

Hotel management

When people stay in hotels, the service is a vital part of their experience, and will determine if they return. This course starts with an overview of the role of a hotel manager and the particular services and items that guests expect to be provided with on a daily basis. The importance of appearance is also covered.

The skills needed to complete the duties of a manager in a timely manner are detailed, and how to both meet and surpass guest expectations from the initial contact to their final departure. The best way to welcome guests and the procedures for booking in and checking them out, plus effective management of a front desk are discussed. Cleanliness is of vital importance in a hotel, and a manager needs to understand housekeeping to ensure that rooms are always serviced to the highest standards. The terminology used within the hotel industry is also given.

Leadership is an important part of running a hotel. The skills and qualities needed to manage a team of staff are detailed, plus the paperwork and reporting required to perform the duties of a hotel manager and to know what is happening within the business at all times. It also explains the difference between front and back of house, how the front of house should be managed, and how to deal with emergencies. Finally, it covers how hotels can be marketed to improve occupancy rates throughout the year.

Hotel reception

The hotel receptionist is often the first point of contact for guests, so it is important for them to understand their role. The module begins with an overview of the role and the opportunities available. It details the standard procedures for running a hotel reception, checking guests in, taking reservations, and how to provide excellent customer service.

All types of communication skills are covered, including verbal, non-verbal and written, plus good telephone etiquette. These skills will assist in the handling of difficult and unhappy guests, along with other tips provided. The administrative tasks and qualities needed to provide an effective service are listed. Essential computer skills are covered plus the need for a good property management system, and how to use the OPERA system.

Branding is an important feature of the hospitality industry. Star ratings are a key indicator of quality and the importance of both of these factors are discussed. Working in a hotel means being part of a team and how to work with other departments forms part of this course. The importance of health and safety is highlighted and the different safety and security issues necessary in the hotel industry are covered, as well as legal matters relating to the role.

Finally, the techniques of selling the services of the hotel and the benefits of upselling are detailed.

Travel & tourism

The Travel and Tourism Certificate course is ideal for anyone who is looking to work in the travel industry in the United Kingdom. This course is filled with information that will put you on the right path to begin a career in this field.

Travel and tourism is a booming industry, and those who wish to travel often require assistance when planning their holiday and travel plans. As you work through this course, you will obtain a full overview of working in the travel and tourism field and how you can even start your own business.

The Travel and Tourism Certificate course will give you a full overview of working in the travel and tourism industry, and it will fully prepare you for your new career.

Customer Services

These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.

This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.

By the end of this Hospitality Certificate, students will have a detailed understanding of the hospitality industry and the range of roles available. They will have a strong basis for starting a career in this exciting sector.

Course Fast Facts:

  1. Learn the fundamentals of the Hospitality industry
  2. Comprehensive 7 course Accredited Certificate in Hospitality Online Course
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Hospitality experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online via our learning management system by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course 1: Level 2 & 3 Customer Services Certificate

Module 1: Understanding Customer Services

  • What customer service is
  • About the different types of customer service
  • About customer service terminology
  • Why customer service is so important

Module 2 : The Customer

  • Who the customer is
  • About consumer rights law in the UK
  • The difference between internal and external customers
  • How to find your niche within the industry

Module 3 : Attitude Is Everything

  • How to make a great first impression
  • Why getting your clothing right is essential to the image you wish to convey
  • How body language affects the way you are perceived
  • About the power of a positive attitude

Module 4 : Caring For Your Customer’s Needs

  • About the client’s perspective of customer service
  • How to best meet a customer’s needs
  • How to exceed customer expectations
  • Why communication is key to caring for a customer

Module 5 : Customer Retention: How to Get Them Back

  • How to provide an effective after sales service
  • What to do when the customer is wrong
  • How to listen to and effectively deal with complaints
  • Why you need to show empathy with a complaining customer

Module 6 : Face to Face Customer Service

  • How to create a positive first impression
  • How to use your body language to communicate effectively
  • About other forms of non-verbal communication
  • How talking down your competition can have a negative effect on your image

Module 7 : Telephone Customer Service

  • About telephone etiquette
  • The advantages and disadvantages of telephone customer service
  • 11 Tips for providing better telephone customer service
  • Why an efficient employee will take pre-emptive measures to improve customer satisfaction

Module 8 : Electronic Customer Service

  • The advantages and disadvantages of electronic customer service
  • What “Netiquette” is
  • The do’s and don’ts of sending emails
  • How to provide effective customer service electronically

Module 9 : Rescuing Difficult Customers

  • How to diffuse anger
  • Why keeping a calm demeanour will help solve issues faster
  • How to control your emotions
  • Why you should deal with a customer's anger before solving their problem

Module 10 : Escalation

  • How to handle abusive customers
  • Why you shouldn’t cave in to unreasonable demands
  • When you should tell a customer “enough is enough”
  • How to handle physical threats

Module 11 : Make an Impression Every Time

  • How to retain customers through best service
  • Why your focus should also be on creating as uncomplicated and simple an experience as possible
  • Why any effective and talented customer service professional will have the ability to convince others of their opinion
  • A recap of the skills you need for customer service jobs

Course 2: Hotel Reception Certificate

Module 1: An Overview of Hotel Reception

  • To learn about different training options for hotel reception jobs
  • To understand the career opportunities available in hotel reception
  • To know what you need to be a success in hotel reception
  • To find out what you can expect throughout this course

Module 2 : Hotel Reception Standard Procedures

  • To learn about the most common tasks for hotel receptionists
  • To learn how to check guests in and out
  • To understand how to take reservations
  • To learn about the guest services a hotel receptionist is responsible for

Module 3 : Customer Service in Hotel Reception

  • To learn about the fundamentals of customer service
  • To learn about the importance of empathy for travellers
  • To understand more about communicating with customers at the desk
  • To learn how important a first impression is for a customer

Module 4 : Communication Skills Required for Hotel Reception

  • To learn about the fundamentals of communication
  • To understand how verbal skills play a role in hotel reception
  • To understand how non-verbal communication skills play a role in hotel reception
  • To understand the importance of written communication skills in the workplace

Module 5 : Telephone Handling in a Hotel

  • To understand the fundamentals of telephone etiquette
  • To understand why telephone etiquette is important in a hotel
  • To learn about the dos of telephone etiquette
  • To learn about the don'ts of telephone etiquette

Module 6 : How to Handle Difficult Hotel Guests

  • To learn about difficult hotel guests
  • To explore some common types of difficult hotel guests
  • To learn some tips that will help in dealing with difficult guests
  • To understand how to put these tips into practice

Module 7 : Administrative Skills as a Hotel Receptionist

  • To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
  • To learn about the main duties, clerical, and technical skills required for hotel reception work
  • To understand the importance of good communication and organisational abilities
  • To know how to prioritise, multitask, and problem solve easily

Module 8 : Computer Skills and Programs

  • To understand the importance of key skills and computer programs for receptionists
  • To explain the need for a property management system in hotel reception work
  • To be introduced to the OPERA Property Management System program (PMS)
  • To become comfortable with the basic functions of the OPERA PMS

Module 9 : Brand Standards in the Hospitality World

  • To understand the concept of branding and how it applies to the hospitality industry
  • To explain the value of establishing a standard and what is expected from a branded hotel
  • To determine the importance and impact of standards in the industry
  • To understand what a star rating is and how it is applied to any hotel

Module 10 : Being a Team Player: Working with Other Hotel Departments

  • To learn about the importance of teamwork
  • To learn about the key characteristics of a team player
  • To learn how to work with the kitchen
  • To learn how to work with maintenance and housekeeping

Module 11 : Safety and Security in the Hotel

  • To understand hotel safety and security
  • To explore different safety topics that apply to the workplace
  • To explore different security topics that apply to the workplace
  • To understand the hotel receptionist's role in maintaining a safe and secure environment

Module 12 : Sales and Marketing as a Hotel Receptionist

  • To learn about selling and marketing hotel services as a receptionist
  • To differentiate between upselling and cross-selling approaches
  • To understand the benefits of reception upselling and cross-selling products and services
  • To know some basic hotel sales techniques and when to apply them

Module 13 : Dressing the Part: Creating the Professional Look in Hospitality

  • To learn what it means to dress for professionalism
  • To understand how to dress for an interview
  • To learn about choosing appropriate clothing for work
  • To learn about grooming for hospitality

Module 14 : Keeping Stress Under Control on the Job

  • To explore the definition of stress
  • To understand how stress applies to the role of the hotel receptionist
  • To discover ways to keep stress under control
  • To understand why it is important to control stress in the workplace

Module 15: Legal Issues in Hospitality

  • To explain the importance of adhering to codes, laws, and regulations in hospitality
  • To understand the rules of disclosure pertaining to business and domain names
  • To explain fire safety regulations and how to adhere to them in the hotel
  • To know the importance of the Credit Card Order within the Data Protection Act

Module 16: The Future for Hotel Receptionists

  • To understand the role of the hotel receptionist
  • To explore the history of the hotel receptionist
  • To explore the basic requirements of becoming a hotel receptionist
  • To explore continuing education and training for hotel receptionists

Course 3: Hotel Management Certificate

Module 1 : Introduction to the Industry

  • The basics of the industry.
  • The scope of the industry.
  • The basics of hotel management.
  • Hotel management planning.

Module 2 : Products and Services Offered in the Hospitality Industry

  • The various products and services you should offer.
  • Additional products and services customers often seek.
  • How to handle customers when you do not have the products.
  • The future of services within the hospitality industry.

Module 3 : About Hotels

  • The different room types.
  • More about the rates.
  • The type of staff that are required for running a hotel.
  • The classifications of hotels.

Module 4 : Personal Appearance and Skills

  • What is expected from a manager with their appearance.
  • The skills expected from a manager.
  • Why those skills are important.
  • How to build your skill set.

Module 5 : The English Language & Your Local Knowledge

  • The importance of language as a hotel manager.
  • How to improve your English if required.
  • The importance of having local knowledge.
  • How to improve your local knowledge.

Module 6 : Types of Customers and Relationships

  • Types of customers.
  • How to identify their requirements.
  • Dealing with walk-in guests.
  • Disabled guests.

Module 7 : Taking Reservations by Phone and Email

  • How to take reservations by phone.
  • How to take reservations by email and online.
  • Information you need to learn about them.
  • Supplying confirmation of the booking.

Module 8 : Welcoming Guests and Checking in and Checking Out

  • How to greet guests.
  • How to perform the checking in procedure.
  • How to assign the rooms.
  • How to complete the checking out procedure.

Module 9 : The Do’s and Don’ts of Interacting with Guests

  • How to correctly interact with the guests.
  • The reasons why this makes a difference.
  • How not to interact with the guests.
  • The reasons why this makes a difference.

Module 10 : Developing your Skills on the Telephone

  • The key to dealing with guests via the telephone.
  • How to deal with a wake up call.
  • How to deal with guest requests via the telephone.
  • How to deal with room service.

Module 11 : Payment Methods and Dealing with Foreign Cash

  • The different payment methods.
  • How to deal with foreign currency.
  • About providing foreign exchange services.
  • How to understand exchange rates 

Module 12 : Front Desk Management

  • What we mean by front desk management.
  • The basics.
  • Understanding roles.
  • The importance of hiring the correct person.

Module 13 : Housekeeping and Servicing Rooms

  • The basics of housekeeping.
  • The basics of servicing rooms.
  • The importance of these roles.
  • General cleaning of the hotel.

Module 14 : Building and Facility Management

  • The basics of building management.
  • The basics of facility management.
  • Dealing with emergencies.
  • The importance of understanding these roles.

Module 15: Front of House Restaurant and Bar

  • The basic running of the restaurant.
  • The basic running of the bar.
  • Dealing with the restaurant/bar managers.
  • Delegating jobs.

Module 16: Dealing with Lost & Found and Late Checkouts

  • How to deal with the issue of items that have been lost and found.
  • The length of time items are kept.
  • How to deal with the issue of late checkouts.
  • Dealing with special requests.

Module 17: Hotel Terminology

  • The key terms and their meaning.
  • Their importance to the industry.
  • Learn what GOPPAR is
  • Learn what an unconstrained demand is

Module 18: Career Progression

  • How your career can progress from start to finish.
  • The changing responsibilities with this progression.
  • The need for additional qualifications.
  • International opportunities.

Module 19: Leadership Qualities and Engaging with Staff

  • The qualities of a successful leader.
  • How to develop those qualities.
  • How to engage with staff.
  • Common mistakes that are made with staff.

Module 20: The Key to Paperwork

  • The different types of paperwork.
  • How to organise things into a system.
  • The importance of checking everything.
  • The key to not being stressed by piles of paperwork.

Module 21: Dealing with Emergencies

  • How to troubleshoot.
  • Example of issues and how to deal with them.
  • How to deal with medical emergencies.
  • How to deal with overbooking.

Module 22: Dealing with Costs

  • How to deal with costs.
  • The importance of upselling.
  • How to provide value for lower costs.
  • How to reduce costs.

Module 23: Marketing your Hotel

  • The basics of marketing your hotel.
  • The importance of keeping up with technology.
  • Hotel websites.
  • Using third parties.

Course 4: Restaurant Service & Management Certificate

Module 1 : Introduction to Front-of-House Hospitality

  • How to provide the best possible customer service at all times.
  • How the way you dress affects how you are perceived.
  • How to be professional even when the customer is being awkward.
  • How to look at your body language and understand how you come across.

Module 2 : The Role of Restaurant Manager

  • How the restaurant manager deals with the business side of the restaurant.
  • How the manager deals with the front-of-house.
  • How the manager deals with the general housekeeping.
  • How the manager has to contend with customer issues.

Module 3 : Types of Dining Establishments, Restaurant Layouts, and Decor.

  • The different types of dining establishments.
  • How this changes your management style.
  • How to deal with different restaurant layouts.
  • How to divide staff to cope with the layout.

Module 4 : Customer Service

  • How to meet and greet customers.
  • How to take reservations.
  • How to correctly seat people.
  • How to take their orders.

Module 5 : Dealing with Customer Complaints

  • How to address the customer with their initial complaint.
  • A step by step guide on how to handle the situation.
  • How you must act on a personal level to address their issues.
  • How to adequately resolve the situation.

Module 6 : Know Your Drinks

  • The basics of different drinks
  • Which wine works best with which food
  • How to serve drinks correctly
  • How to give advice on drinks to customers

Module 7 : Know Your Food

  • Understanding the menu.
  • Dealing with starters.
  • Dealing with meat dishes.
  • Dealing with fish dishes.

Module 8 : Restaurant Licensing Laws

  • The importance of the laws.
  • The need for an age verification process.
  • How to ask for ID.
  • The age verification laws.

Module 9 : Building Guest Services Around Excellence

  • The areas where excellence is required.
  • How to take guests into consideration.
  • Dealing with feedback.
  • Announcing the changes that have been made.

Module 10 : A Restaurant System of Checklists

  • The importance of checklists.
  • Where checklists should be used.
  • What should appear in them.
  • Who should be in charge of individual areas.

Module 11 : The Importance of Teamwork

  • Why teamwork is important.
  • How to build a good team.
  • How to hire the correct staff.
  • How to create a positive working environment.

Module 12 : Health and Safety Laws

  • The basics of the health and safety laws.
  • How they apply to the restaurant.
  • What to do when an incident occurs.
  • What to do after an incident.

Module 13 : Health, Safety and Restaurant Management

  • To learn about different bacteria that cause food poisoning
  • To understand the importance of restaurant sanitisation
  • To learn how to keep food safe in storage
  • To understand how to write a health and safety policy

Module 14 : Dealing with Inspections

  • To learn about the different inspections that a restaurant may undergo
  • To learn about the inspection process
  • To learn about what to expect from the inspection process
  • To understand the restaurant's obligations to comply with inspection results

Module 15 : Digital Technology and Restaurant POS Systems

  • To understand the basics of POS systems
  • To learn about POS system features
  • To learn about the latest POS technology
  • To understand how to choose a POS system for a restaurant

Module 16 : Dealing With Staff

  • To learn about hiring staff and management
  • To learn about training employees
  • To learn about writing an employee handbook
  • To learn about creating an employee uniform

Module 17 : Planning and Pricing a Menu

  • To learn how to research a menu
  • To learn basic guidelines for putting together a menu
  • To understand the importance of being able to engineer a menu
  • To learn how to price a menu correctly

Module 18 : Restaurant Operations

  • To learn about how to create a restaurant budget
  • To learn how to cut food costs
  • To understand how energy costs affect a restaurant's profits
  • To learn about leasing restaurant equipment

Module 19 :Upselling Strategies

  • To understand the importance of training servers to upsell
  • To understand the importance of having a comprehensive understanding of the menu
  • To understand the importance of taking social cues when upselling products
  • To learn about different types of upselling strategies

Module 20 : Restaurant Entertainment and Music Licensing

  • To understand why entertainment and music licensing is necessary
  • To learn about the different licensing agencies
  • To understand entertainment and music licensing laws
  • To learn about when you require licensing for live entertainment

Module 21 : Restaurant Branding, Marketing, Promotions and Decor

  • To understand how to find your brand's purpose
  • To know what goes into a restaurant brand
  • To learn how to create a mission statement for a restaurant
  • To learn how to promote a restaurant to the masses

Course 5: Wedding Planning 

Module 1: Wedding Planning Introduction

  • To learn about all of the activities that wedding planners take part in
  • To know what being a wedding planner is all about
  • To understand why people rely on wedding planners
  • To learn how you can make money as a wedding planner

Module 2 : Types of Weddings

  • To learn about different religious ceremonies
  • To learn about civil ceremonies
  • To learn about location weddings and ceremonies
  • To learn about non-traditional weddings

Module 3 : Wedding Customs of the World

  • To understand that people from all over the world have different wedding traditions
  • To learn more about the meanings that different traditions carry
  • To be prepared to cater to traditions that lay outside your own culture
  • To appreciate the value and beauty that different wedding traditions hold

Module 4 : The Wedding Planning Process

  • To understand the timeline in which minimum tasks are required to be completed
  • To understand what should be done over a year before the wedding
  • To understand what should be planned between six months and one year before the wedding
  • To understand what should be completed in the last few months before the wedding

Module 5 : Choosing a Wedding Venue

  • To learn about the basics of finding a venue
  • To understand the importance of the budget in finding a venue
  • To learn about the implications of the location of the venue
  • To understand the importance of scheduling

Module 6 : Wedding Ceremonies & Wedding Legalities

  • To understand how many people take part in the wedding ceremony
  • To understand who can be legally married in the UK
  • To understand what the couple needs to provide to ensure the wedding is legally recognised
  • Planning the do's and don'ts for a ceremony

Module 7 : Order of the Day – Ceremony Speeches, Readings & Music

  • To learn about the order of the speeches
  • To learn about what goes into a speech
  • To understand the different types of readings
  • To learn how to help the couple find and choose readings

Module 8 : Planning a Wedding Theme

  • To understand the basics of planning a theme
  • To learn about common wedding themes
  • To learn how to narrow down a theme
  • To understand how to turn a theme into a concept

Module 9 : Clothing, Beauty and Attire for Weddings

  • To learn about who needs wedding clothes
  • To learn where to get wedding clothes
  • To learn more about choosing the best clothes for the wedding
  • To learn how to save money when buying wedding clothes

Module 10 : Wedding Catering

  • To understand the importance of catering
  • To learn how to choose a caterer
  • To understand how to book a wedding cake
  • To learn about different beverage packages

Module 11 : The Wedding Cake

  • To understand how to choose a baker
  • To understand the different components of a wedding cake
  • To learn how to organise the cake
  • To learn how to display the cake

Module 12 : Wedding Entertainment

  • To learn how to find the right entertainment for a wedding
  • Understanding different forms of wedding entertainment
  • Understanding the logistics of wedding entertainment
  • Keeping children entertained during a wedding

Module 13 : Printed Materials and the Gift List

  • To understand the planning process of creating printed materials
  • To learn about different gift lists
  • To learn how to set up a wedding gift website
  • To understand the difference between a paid or free wedding website

Module 14 : Wedding Transport

  • To understand why transport should be booked in advance
  • To know how to diversify transport options
  • To learn how to ensure all guests and wedding party members have transport
  • To know how to inspect the transport

Module 15: Wedding Photography and Videography

  • To understand how to find an amazing wedding photographer
  • To learn how to consult with a photographer before the wedding day
  • To learn how to encourage the couple to get the most out of their experience with the photographer
  • To know how to find the right videographer

Module 16: Wedding Flowers

  • To learn what flower arrangements you need
  • To understand what flowers are in season and when
  • To learn where you can buy flowers in the UK
  • To understand whether you need a florist

Module 17: Wedding Favours

  • To learn about the history of wedding favours
  • To learn why wedding favours are given
  • To understand the difference between wedding party favours and guest favours
  • To know what type of favour is relevant for each wedding

Module 18: Wedding Gifts

  • To learn what type of gifts the wedding planner is in charge of
  • To understand how to help the couple make their gift list
  • To know what gift responsibilities a wedding planner has at the reception
  • To learn how to help the bride and groom choose gifts for their wedding party

Module 19: Weddings Abroad

  • To know what your role of a wedding planner is when the couple marries abroad
  • To know which tour operators to recommend to couples marrying abroad
  • To understand what documents are necessary for those travelling abroad
  • To know how to explain the importance of travel insurance

Module 20: Planning the Honeymoon

  • To learn how to find good travel deals
  • To learn about popular honeymoon destinations
  • To learn how to book travel successfully
  • To understand how to help the couple book the honeymoon they want

Module 21: Stag and Hen Nights

  • To learn about planning weekends away
  • To learn about budgeting for a traditional party
  • To learn about organising a traditional party
  • To learn about STEN dos

Module 22: Owning a Wedding Planning Business

  • To understand the pros and cons of owning a wedding planning business
  • To know what knowledge is necessary to be self-employed
  • To understand what goes into owning your own business
  • To understand how to determine your approach

Module 23: Dealing with Suppliers

  • To learn about different suppliers that you will use when planning weddings
  • To understand how to find good suppliers
  • To learn how to negotiate with suppliers
  • To learn some tips in dealing with suppliers

Module 24: Marketing, Insurance & Tax

  • To learn about advertising
  • To learn about the different types of advertising available to your business
  • To learn the importance of having a good reputation
  • To learn about building a website

Course 6: Events Management
Module 1 : Introduction to Event Management

  • To learn about the different types of events that you might create as an event planner
  • To learn about the different skills you need as an event planner
  • To learn about the realities of what it is like to be an event planner
  • To understand the opportunities that a diploma in event planning presents for students

Module 2 : Strategic Management

  • To learn why event planners need to strategize
  • To learn why budgeting is so important
  • To learn about the benefits of strategic management
  • To learn about events management software

Module 3 : Customer Service Skills/ Personal Qualities Required

  • Why customer service is so important in this field
  • How to offer a high level of customer service
  • What skills you will need to do this
  • Why going the extra mile for your customers is well worth the effort

Module 4 : Types of Event

  • About Small and Private Events
  • About corporate events and understanding their aims
  • About conferences and why timing is critical at these type of events
  • About exhibitions and managing exhibition traffic

Module 5 : Promoting the Event

  • To learn about the different stages of event promotion
  • To learn how to use social media to promote an event
  • To learn how to use traditional media to promote an event
  • To understand how to use social media to drive engagement at the event

Module 6 : Event Management Finances & Ticketing

  • To learn the importance of budgeting and financial management
  • To understand how to successfully create a budget
  • To learn about typical event costs
  • To learn how to set ticket prices

Module 7 : Staging and Design

  • To understand how to make the most of a venue’s resources
  • To understand how to use seasonal themes
  • To learn how to incorporate themes into all types of events
  • To learn ways to bring your event theme to life

Module 8 : Dealing with Suppliers

  • To learn about the different suppliers that you will need
  • To learn how to find reliable suppliers
  • To learn how to hire suppliers
  • To learn how to negotiate with your suppliers

Module 9 : Event Management Logistics & Troubleshooting

  • To learn how to manage the event space and the parking facilities
  • To understand the impact of electricity on your event space
  • To learn how to organise sound for the event
  • To learn about arranging furniture and tents

Module 10 : Managing Your Team

  • To learn about different types of event staff
  • To learn about hiring event staff
  • To learn about training event staff
  • To understand the role of a manager

Module 11 : Health and Safety for Events

  • What events planners have to watch out for
  • How to run an event safely
  • How to take care of employees and contractors
  • About managing health and safety during the event

Module 12 : Legal Issues and the Law

  • To learn how to produce events that are compliant with UK law
  • To understand the event planner’s role in creating safe events
  • To learn more about organising health and safety procedures
  • To understand to apply for the appropriate permits

Module 13 : Measuring The Success of Your Event & Creating Sustainable Events

  • To learn about setting goals for events
  • To learn how about quantifiable measurements
  • To learn about soft measurements
  • To learn about the benefits of a sustainable event

Module 14 : Building a Legacy for Your Event

  • To learn about the importance of your event’s legacy
  • To learn about the different reasons that events change
  • To learn about different professional tools to create better events
  • To learn about different personal tools to create better events

Module 15 : Starting Your Own Event Planning Business

  • To learn about the pros and cons of running an event planning business
  • To learn more about being a self-employed event planner
  • To learn what kind of approach you should take to your business
  • To learn about how to write a business plan

Module 16 : Marketing, Insurance & Tax

  • To understand how to advertise your business
  • To learn more about building your reputation through word of mouth
  • To understand the importance of building a website
  • To learn more about social media advertising

Course 7 : Travel & Tourism Level 2
Module 1: Introduction to the Concept of Travel and Tourism

  • What we actually mean by 'travel and tourism'
  • The scope and scale of the industry
  • The different facets of the industry
  • The potential for your career

Module 2 : Customer Service within the Tourism Industry

  • The basics of customer service
  • Understanding the needs and wants of the customers
  • Dealing with issues
  • How to improve your own skills for dealing with customers

Module 3 : Career Development within the Industry

  • Getting started in the industry
  • The potential directions your career can go
  • The skills you need in order to make progress
  • Options for travelling or broadening your horizons

Module 4 : Sectors in the Industry

  • The most popular sectors within the industry
  • How to get started in them
  • The potential and long term picture of the sectors
  • Issues or problems you may have to contend with

Module 5 : The Fundamentals of Tourism Management

  • What we mean by the term 'tourism management'
  • The key characteristics you will need to succeed
  • The key parts of the job that you need to excel at
  • What is expected of you within this role?

Module 6 : Understanding the Reasons for Travel and Tourism

  • The reasons for the industry
  • What people are looking for when they travel or are tourists
  • How to take those reasons and give them what they want
  • How to handle problems when products or services cannot be supplied

Module 7 : Travel and Tourism Promotion

  • The basics of promotion and marketing within the industry
  • The size and scale of marketing
  • How it impacts on your own career
  • Key methods used in the promotion of the industry

Module 8 : Social Media and Tourism

  • The link between social media and tourism
  • How to handle both sides at the same time
  • Key things to look out for with social media and how it impacts your job
  • How to take advantage of social media

Module 9 : Understanding Tourism Policy and Strategy

  • What we mean by tourism policy and strategy
  • Implementing those policies
  • The role you play in the policy or strategy
  • Understanding the aims and recording progress

Module 10 : Tourism Planning and Development

  • The basics of tourism planning and development
  • Your role in the process
  • Dealing with issues and identifying problems within the market
  • Turning things around to your advantage

Module 11 : The Emergence of Ecotourism

  • What we mean by ecotourism
  • The reasons why people get involved in this type of specialist tour
  • How to deal with these special requests
  • The future of specialised tourism

Module 12 : Long and Short Haul Destinations

  • The basics of long haul destinations
  • The basics of short haul destinations
  • How to handle the requests to provide what the customer wants
  • Key points to look out for when dealing with these destinations

Module 13 : Domestic Tourism & the UK Market

  • The importance of domestic tourism
  • The UK market
  • Dealing with UK travel destinations
  • Selling the UK market abroad

Module 14 : Current Trends in the Travel Industry

  • How to identify a trend
  • Examples of trends
  • How to take advantage of a trend
  • The future of travel

Module 15: Travel and Tourism Issues to Contend With

  • The main issues that will arise during your career
  • Staying ahead of the game
  • How to contend with those issues
  • Boosting your career at the end of the day

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Discover The Exciting Careers in Hospitality

The hospitality industry is exciting and fast moving. It can take people around the globe and offers the opportunity for a rewarding and varied career. There are so many aspects to hospitality that it can be difficult to decide which route to pursue. And, of course, the more skills that someone has, the wider the opportunities available to them. This course is designed to provide those interested in working in hospitality with the knowledge and skills they need to achieve their dream and make a success of their career.

This comprehensive course covers event management; wedding planning; restaurant management; hotel management; hotel reception; customer services and travel & tourism.

Events management

The events management course begins with an explanation of the role of an events manager. It teaches the benefits of strategic management, the importance of budgeting, and some of the different software programs available in the industry.

Customer service and communication skills are vital to the role, and these are covered alongside a list of the types of events that events managers may be responsible for. Venue design, staging and layout, and working with seasonal themes are discussed. How to manage budgets and finances, and sell tickets are also explained.

Health and safety, ensuring events are safe, and how to deal with emergencies are covered. This is accompanied by a section on handling the logistics of events, from electricity supplies to table plans, and troubleshooting problems.

The events management course also includes wedding planning and the practicalities that need to be considered. It covers choosing the right venue, understanding hidden costs, and negotiating the best deal for clients. It details the different types of weddings, ceremonies and customs that planners are likely to experience, and the legalities associated with each. Agreeing themes, finding appropriate caterers and entertainment, and recommending the best photographers and videographers are discussed, as well as information on stationery, wedding attire and transportation. The role of a planner when the wedding is taking place abroad is also considered.

The final part of this course provides an insight into starting and marketing an events management company along with ensuring that the legal obligations are met.

Wedding planning

The wedding day is often considered to be the most important day in a couple’s relationship. This course covers every detail of planning the perfect wedding day.

The course begins with a wedding planner’s responsibilities, the expectations that clients will have when commissioning someone to plan their wedding, and why people choose to trust their wedding with planners. It then covers the different types of weddings, ceremonies and customs that planners are likely to experience, and the legalities associated with each.

It also discusses the practicalities of arranging a wedding that clients will love. It begins with how to plan the itinerary for the day, and the clothing options available for the couple. It then details the art of finding and booking the perfect venue, and how to arrange themes and dress it accordingly. Locating suitable caterers and bakers that can produce the ideal cake, as well as finding florists and knowing how to place the flowers to best effect within the venue are also included. The different types of wedding entertainment available are covered, along with how to ensure that the right option is booked. Finally, it lays out the different transport options available for the wedding party, and whether transport for guests needs to be considered.

Restaurant management

Dining out is a popular pastime across the world, and service is a key part of a pleasurable dining experience. The restaurant management course covers all aspects of running a successful restaurant.

The course opens with an introduction of how the front of house of a restaurant works and the role of restaurant managers in establishments across the world. Different types of restaurants and effective layouts are covered.

This is followed by a discussion of the importance of customer service in the industry and how complaints can be dealt with so that clients are prepared to return. Understanding the food and drinks served at restaurants, and knowing the component parts of each dish is also covered. This is particularly important when clients have allergies.

The legalities of restaurant licensing laws, ensuring health and safety and food hygiene, and how checks and systems are a key part of achieving this are detailed. Finally, terminology used in the restaurant trade is also included.

Hotel management

When people stay in hotels, the service is a vital part of their experience, and will determine if they return. This course starts with an overview of the role of a hotel manager and the particular services and items that guests expect to be provided with on a daily basis. The importance of appearance is also covered.

The skills needed to complete the duties of a manager in a timely manner are detailed, and how to both meet and surpass guest expectations from the initial contact to their final departure. The best way to welcome guests and the procedures for booking in and checking them out, plus effective management of a front desk are discussed. Cleanliness is of vital importance in a hotel, and a manager needs to understand housekeeping to ensure that rooms are always serviced to the highest standards. The terminology used within the hotel industry is also given.

Leadership is an important part of running a hotel. The skills and qualities needed to manage a team of staff are detailed, plus the paperwork and reporting required to perform the duties of a hotel manager and to know what is happening within the business at all times. It also explains the difference between front and back of house, how the front of house should be managed, and how to deal with emergencies. Finally, it covers how hotels can be marketed to improve occupancy rates throughout the year.

Hotel reception

The hotel receptionist is often the first point of contact for guests, so it is important for them to understand their role. The module begins with an overview of the role and the opportunities available. It details the standard procedures for running a hotel reception, checking guests in, taking reservations, and how to provide excellent customer service.

All types of communication skills are covered, including verbal, non-verbal and written, plus good telephone etiquette. These skills will assist in the handling of difficult and unhappy guests, along with other tips provided. The administrative tasks and qualities needed to provide an effective service are listed. Essential computer skills are covered plus the need for a good property management system, and how to use the OPERA system.

Branding is an important feature of the hospitality industry. Star ratings are a key indicator of quality and the importance of both of these factors are discussed. Working in a hotel means being part of a team and how to work with other departments forms part of this course. The importance of health and safety is highlighted and the different safety and security issues necessary in the hotel industry are covered, as well as legal matters relating to the role.

Finally, the techniques of selling the services of the hotel and the benefits of upselling are detailed.

Travel & tourism

The Travel and Tourism Certificate course is ideal for anyone who is looking to work in the travel industry in the United Kingdom. This course is filled with information that will put you on the right path to begin a career in this field.

Travel and tourism is a booming industry, and those who wish to travel often require assistance when planning their holiday and travel plans. As you work through this course, you will obtain a full overview of working in the travel and tourism field and how you can even start your own business.

The Travel and Tourism Certificate course will give you a full overview of working in the travel and tourism industry, and it will fully prepare you for your new career.

Customer Services

These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.

This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.

By the end of this Hospitality Certificate, students will have a detailed understanding of the hospitality industry and the range of roles available. They will have a strong basis for starting a career in this exciting sector.

Course Fast Facts:

  1. Learn the fundamentals of the Hospitality industry
  2. Comprehensive 7 course Accredited Certificate in Hospitality Online Course
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Hospitality experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online via our learning management system by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course 1: Level 2 & 3 Customer Services Certificate

Module 1: Understanding Customer Services

  • What customer service is
  • About the different types of customer service
  • About customer service terminology
  • Why customer service is so important

Module 2 : The Customer

  • Who the customer is
  • About consumer rights law in the UK
  • The difference between internal and external customers
  • How to find your niche within the industry

Module 3 : Attitude Is Everything

  • How to make a great first impression
  • Why getting your clothing right is essential to the image you wish to convey
  • How body language affects the way you are perceived
  • About the power of a positive attitude

Module 4 : Caring For Your Customer’s Needs

  • About the client’s perspective of customer service
  • How to best meet a customer’s needs
  • How to exceed customer expectations
  • Why communication is key to caring for a customer

Module 5 : Customer Retention: How to Get Them Back

  • How to provide an effective after sales service
  • What to do when the customer is wrong
  • How to listen to and effectively deal with complaints
  • Why you need to show empathy with a complaining customer

Module 6 : Face to Face Customer Service

  • How to create a positive first impression
  • How to use your body language to communicate effectively
  • About other forms of non-verbal communication
  • How talking down your competition can have a negative effect on your image

Module 7 : Telephone Customer Service

  • About telephone etiquette
  • The advantages and disadvantages of telephone customer service
  • 11 Tips for providing better telephone customer service
  • Why an efficient employee will take pre-emptive measures to improve customer satisfaction

Module 8 : Electronic Customer Service

  • The advantages and disadvantages of electronic customer service
  • What “Netiquette” is
  • The do’s and don’ts of sending emails
  • How to provide effective customer service electronically

Module 9 : Rescuing Difficult Customers

  • How to diffuse anger
  • Why keeping a calm demeanour will help solve issues faster
  • How to control your emotions
  • Why you should deal with a customer's anger before solving their problem

Module 10 : Escalation

  • How to handle abusive customers
  • Why you shouldn’t cave in to unreasonable demands
  • When you should tell a customer “enough is enough”
  • How to handle physical threats

Module 11 : Make an Impression Every Time

  • How to retain customers through best service
  • Why your focus should also be on creating as uncomplicated and simple an experience as possible
  • Why any effective and talented customer service professional will have the ability to convince others of their opinion
  • A recap of the skills you need for customer service jobs

Course 2: Hotel Reception Certificate

Module 1: An Overview of Hotel Reception

  • To learn about different training options for hotel reception jobs
  • To understand the career opportunities available in hotel reception
  • To know what you need to be a success in hotel reception
  • To find out what you can expect throughout this course

Module 2 : Hotel Reception Standard Procedures

  • To learn about the most common tasks for hotel receptionists
  • To learn how to check guests in and out
  • To understand how to take reservations
  • To learn about the guest services a hotel receptionist is responsible for

Module 3 : Customer Service in Hotel Reception

  • To learn about the fundamentals of customer service
  • To learn about the importance of empathy for travellers
  • To understand more about communicating with customers at the desk
  • To learn how important a first impression is for a customer

Module 4 : Communication Skills Required for Hotel Reception

  • To learn about the fundamentals of communication
  • To understand how verbal skills play a role in hotel reception
  • To understand how non-verbal communication skills play a role in hotel reception
  • To understand the importance of written communication skills in the workplace

Module 5 : Telephone Handling in a Hotel

  • To understand the fundamentals of telephone etiquette
  • To understand why telephone etiquette is important in a hotel
  • To learn about the dos of telephone etiquette
  • To learn about the don'ts of telephone etiquette

Module 6 : How to Handle Difficult Hotel Guests

  • To learn about difficult hotel guests
  • To explore some common types of difficult hotel guests
  • To learn some tips that will help in dealing with difficult guests
  • To understand how to put these tips into practice

Module 7 : Administrative Skills as a Hotel Receptionist

  • To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
  • To learn about the main duties, clerical, and technical skills required for hotel reception work
  • To understand the importance of good communication and organisational abilities
  • To know how to prioritise, multitask, and problem solve easily

Module 8 : Computer Skills and Programs

  • To understand the importance of key skills and computer programs for receptionists
  • To explain the need for a property management system in hotel reception work
  • To be introduced to the OPERA Property Management System program (PMS)
  • To become comfortable with the basic functions of the OPERA PMS

Module 9 : Brand Standards in the Hospitality World

  • To understand the concept of branding and how it applies to the hospitality industry
  • To explain the value of establishing a standard and what is expected from a branded hotel
  • To determine the importance and impact of standards in the industry
  • To understand what a star rating is and how it is applied to any hotel

Module 10 : Being a Team Player: Working with Other Hotel Departments

  • To learn about the importance of teamwork
  • To learn about the key characteristics of a team player
  • To learn how to work with the kitchen
  • To learn how to work with maintenance and housekeeping

Module 11 : Safety and Security in the Hotel

  • To understand hotel safety and security
  • To explore different safety topics that apply to the workplace
  • To explore different security topics that apply to the workplace
  • To understand the hotel receptionist's role in maintaining a safe and secure environment

Module 12 : Sales and Marketing as a Hotel Receptionist

  • To learn about selling and marketing hotel services as a receptionist
  • To differentiate between upselling and cross-selling approaches
  • To understand the benefits of reception upselling and cross-selling products and services
  • To know some basic hotel sales techniques and when to apply them

Module 13 : Dressing the Part: Creating the Professional Look in Hospitality

  • To learn what it means to dress for professionalism
  • To understand how to dress for an interview
  • To learn about choosing appropriate clothing for work
  • To learn about grooming for hospitality

Module 14 : Keeping Stress Under Control on the Job

  • To explore the definition of stress
  • To understand how stress applies to the role of the hotel receptionist
  • To discover ways to keep stress under control
  • To understand why it is important to control stress in the workplace

Module 15: Legal Issues in Hospitality

  • To explain the importance of adhering to codes, laws, and regulations in hospitality
  • To understand the rules of disclosure pertaining to business and domain names
  • To explain fire safety regulations and how to adhere to them in the hotel
  • To know the importance of the Credit Card Order within the Data Protection Act

Module 16: The Future for Hotel Receptionists

  • To understand the role of the hotel receptionist
  • To explore the history of the hotel receptionist
  • To explore the basic requirements of becoming a hotel receptionist
  • To explore continuing education and training for hotel receptionists

Course 3: Hotel Management Certificate

Module 1 : Introduction to the Industry

  • The basics of the industry.
  • The scope of the industry.
  • The basics of hotel management.
  • Hotel management planning.

Module 2 : Products and Services Offered in the Hospitality Industry

  • The various products and services you should offer.
  • Additional products and services customers often seek.
  • How to handle customers when you do not have the products.
  • The future of services within the hospitality industry.

Module 3 : About Hotels

  • The different room types.
  • More about the rates.
  • The type of staff that are required for running a hotel.
  • The classifications of hotels.

Module 4 : Personal Appearance and Skills

  • What is expected from a manager with their appearance.
  • The skills expected from a manager.
  • Why those skills are important.
  • How to build your skill set.

Module 5 : The English Language & Your Local Knowledge

  • The importance of language as a hotel manager.
  • How to improve your English if required.
  • The importance of having local knowledge.
  • How to improve your local knowledge.

Module 6 : Types of Customers and Relationships

  • Types of customers.
  • How to identify their requirements.
  • Dealing with walk-in guests.
  • Disabled guests.

Module 7 : Taking Reservations by Phone and Email

  • How to take reservations by phone.
  • How to take reservations by email and online.
  • Information you need to learn about them.
  • Supplying confirmation of the booking.

Module 8 : Welcoming Guests and Checking in and Checking Out

  • How to greet guests.
  • How to perform the checking in procedure.
  • How to assign the rooms.
  • How to complete the checking out procedure.

Module 9 : The Do’s and Don’ts of Interacting with Guests

  • How to correctly interact with the guests.
  • The reasons why this makes a difference.
  • How not to interact with the guests.
  • The reasons why this makes a difference.

Module 10 : Developing your Skills on the Telephone

  • The key to dealing with guests via the telephone.
  • How to deal with a wake up call.
  • How to deal with guest requests via the telephone.
  • How to deal with room service.

Module 11 : Payment Methods and Dealing with Foreign Cash

  • The different payment methods.
  • How to deal with foreign currency.
  • About providing foreign exchange services.
  • How to understand exchange rates 

Module 12 : Front Desk Management

  • What we mean by front desk management.
  • The basics.
  • Understanding roles.
  • The importance of hiring the correct person.

Module 13 : Housekeeping and Servicing Rooms

  • The basics of housekeeping.
  • The basics of servicing rooms.
  • The importance of these roles.
  • General cleaning of the hotel.

Module 14 : Building and Facility Management

  • The basics of building management.
  • The basics of facility management.
  • Dealing with emergencies.
  • The importance of understanding these roles.

Module 15: Front of House Restaurant and Bar

  • The basic running of the restaurant.
  • The basic running of the bar.
  • Dealing with the restaurant/bar managers.
  • Delegating jobs.

Module 16: Dealing with Lost & Found and Late Checkouts

  • How to deal with the issue of items that have been lost and found.
  • The length of time items are kept.
  • How to deal with the issue of late checkouts.
  • Dealing with special requests.

Module 17: Hotel Terminology

  • The key terms and their meaning.
  • Their importance to the industry.
  • Learn what GOPPAR is
  • Learn what an unconstrained demand is

Module 18: Career Progression

  • How your career can progress from start to finish.
  • The changing responsibilities with this progression.
  • The need for additional qualifications.
  • International opportunities.

Module 19: Leadership Qualities and Engaging with Staff

  • The qualities of a successful leader.
  • How to develop those qualities.
  • How to engage with staff.
  • Common mistakes that are made with staff.

Module 20: The Key to Paperwork

  • The different types of paperwork.
  • How to organise things into a system.
  • The importance of checking everything.
  • The key to not being stressed by piles of paperwork.

Module 21: Dealing with Emergencies

  • How to troubleshoot.
  • Example of issues and how to deal with them.
  • How to deal with medical emergencies.
  • How to deal with overbooking.

Module 22: Dealing with Costs

  • How to deal with costs.
  • The importance of upselling.
  • How to provide value for lower costs.
  • How to reduce costs.

Module 23: Marketing your Hotel

  • The basics of marketing your hotel.
  • The importance of keeping up with technology.
  • Hotel websites.
  • Using third parties.

Course 4: Restaurant Service & Management Certificate

Module 1 : Introduction to Front-of-House Hospitality

  • How to provide the best possible customer service at all times.
  • How the way you dress affects how you are perceived.
  • How to be professional even when the customer is being awkward.
  • How to look at your body language and understand how you come across.

Module 2 : The Role of Restaurant Manager

  • How the restaurant manager deals with the business side of the restaurant.
  • How the manager deals with the front-of-house.
  • How the manager deals with the general housekeeping.
  • How the manager has to contend with customer issues.

Module 3 : Types of Dining Establishments, Restaurant Layouts, and Decor.

  • The different types of dining establishments.
  • How this changes your management style.
  • How to deal with different restaurant layouts.
  • How to divide staff to cope with the layout.

Module 4 : Customer Service

  • How to meet and greet customers.
  • How to take reservations.
  • How to correctly seat people.
  • How to take their orders.

Module 5 : Dealing with Customer Complaints

  • How to address the customer with their initial complaint.
  • A step by step guide on how to handle the situation.
  • How you must act on a personal level to address their issues.
  • How to adequately resolve the situation.

Module 6 : Know Your Drinks

  • The basics of different drinks
  • Which wine works best with which food
  • How to serve drinks correctly
  • How to give advice on drinks to customers

Module 7 : Know Your Food

  • Understanding the menu.
  • Dealing with starters.
  • Dealing with meat dishes.
  • Dealing with fish dishes.

Module 8 : Restaurant Licensing Laws

  • The importance of the laws.
  • The need for an age verification process.
  • How to ask for ID.
  • The age verification laws.

Module 9 : Building Guest Services Around Excellence

  • The areas where excellence is required.
  • How to take guests into consideration.
  • Dealing with feedback.
  • Announcing the changes that have been made.

Module 10 : A Restaurant System of Checklists

  • The importance of checklists.
  • Where checklists should be used.
  • What should appear in them.
  • Who should be in charge of individual areas.

Module 11 : The Importance of Teamwork

  • Why teamwork is important.
  • How to build a good team.
  • How to hire the correct staff.
  • How to create a positive working environment.

Module 12 : Health and Safety Laws

  • The basics of the health and safety laws.
  • How they apply to the restaurant.
  • What to do when an incident occurs.
  • What to do after an incident.

Module 13 : Health, Safety and Restaurant Management

  • To learn about different bacteria that cause food poisoning
  • To understand the importance of restaurant sanitisation
  • To learn how to keep food safe in storage
  • To understand how to write a health and safety policy

Module 14 : Dealing with Inspections

  • To learn about the different inspections that a restaurant may undergo
  • To learn about the inspection process
  • To learn about what to expect from the inspection process
  • To understand the restaurant's obligations to comply with inspection results

Module 15 : Digital Technology and Restaurant POS Systems

  • To understand the basics of POS systems
  • To learn about POS system features
  • To learn about the latest POS technology
  • To understand how to choose a POS system for a restaurant

Module 16 : Dealing With Staff

  • To learn about hiring staff and management
  • To learn about training employees
  • To learn about writing an employee handbook
  • To learn about creating an employee uniform

Module 17 : Planning and Pricing a Menu

  • To learn how to research a menu
  • To learn basic guidelines for putting together a menu
  • To understand the importance of being able to engineer a menu
  • To learn how to price a menu correctly

Module 18 : Restaurant Operations

  • To learn about how to create a restaurant budget
  • To learn how to cut food costs
  • To understand how energy costs affect a restaurant's profits
  • To learn about leasing restaurant equipment

Module 19 :Upselling Strategies

  • To understand the importance of training servers to upsell
  • To understand the importance of having a comprehensive understanding of the menu
  • To understand the importance of taking social cues when upselling products
  • To learn about different types of upselling strategies

Module 20 : Restaurant Entertainment and Music Licensing

  • To understand why entertainment and music licensing is necessary
  • To learn about the different licensing agencies
  • To understand entertainment and music licensing laws
  • To learn about when you require licensing for live entertainment

Module 21 : Restaurant Branding, Marketing, Promotions and Decor

  • To understand how to find your brand's purpose
  • To know what goes into a restaurant brand
  • To learn how to create a mission statement for a restaurant
  • To learn how to promote a restaurant to the masses

Course 5: Wedding Planning 

Module 1: Wedding Planning Introduction

  • To learn about all of the activities that wedding planners take part in
  • To know what being a wedding planner is all about
  • To understand why people rely on wedding planners
  • To learn how you can make money as a wedding planner

Module 2 : Types of Weddings

  • To learn about different religious ceremonies
  • To learn about civil ceremonies
  • To learn about location weddings and ceremonies
  • To learn about non-traditional weddings

Module 3 : Wedding Customs of the World

  • To understand that people from all over the world have different wedding traditions
  • To learn more about the meanings that different traditions carry
  • To be prepared to cater to traditions that lay outside your own culture
  • To appreciate the value and beauty that different wedding traditions hold

Module 4 : The Wedding Planning Process

  • To understand the timeline in which minimum tasks are required to be completed
  • To understand what should be done over a year before the wedding
  • To understand what should be planned between six months and one year before the wedding
  • To understand what should be completed in the last few months before the wedding

Module 5 : Choosing a Wedding Venue

  • To learn about the basics of finding a venue
  • To understand the importance of the budget in finding a venue
  • To learn about the implications of the location of the venue
  • To understand the importance of scheduling

Module 6 : Wedding Ceremonies & Wedding Legalities

  • To understand how many people take part in the wedding ceremony
  • To understand who can be legally married in the UK
  • To understand what the couple needs to provide to ensure the wedding is legally recognised
  • Planning the do's and don'ts for a ceremony

Module 7 : Order of the Day – Ceremony Speeches, Readings & Music

  • To learn about the order of the speeches
  • To learn about what goes into a speech
  • To understand the different types of readings
  • To learn how to help the couple find and choose readings

Module 8 : Planning a Wedding Theme

  • To understand the basics of planning a theme
  • To learn about common wedding themes
  • To learn how to narrow down a theme
  • To understand how to turn a theme into a concept

Module 9 : Clothing, Beauty and Attire for Weddings

  • To learn about who needs wedding clothes
  • To learn where to get wedding clothes
  • To learn more about choosing the best clothes for the wedding
  • To learn how to save money when buying wedding clothes

Module 10 : Wedding Catering

  • To understand the importance of catering
  • To learn how to choose a caterer
  • To understand how to book a wedding cake
  • To learn about different beverage packages

Module 11 : The Wedding Cake

  • To understand how to choose a baker
  • To understand the different components of a wedding cake
  • To learn how to organise the cake
  • To learn how to display the cake

Module 12 : Wedding Entertainment

  • To learn how to find the right entertainment for a wedding
  • Understanding different forms of wedding entertainment
  • Understanding the logistics of wedding entertainment
  • Keeping children entertained during a wedding

Module 13 : Printed Materials and the Gift List

  • To understand the planning process of creating printed materials
  • To learn about different gift lists
  • To learn how to set up a wedding gift website
  • To understand the difference between a paid or free wedding website

Module 14 : Wedding Transport

  • To understand why transport should be booked in advance
  • To know how to diversify transport options
  • To learn how to ensure all guests and wedding party members have transport
  • To know how to inspect the transport

Module 15: Wedding Photography and Videography

  • To understand how to find an amazing wedding photographer
  • To learn how to consult with a photographer before the wedding day
  • To learn how to encourage the couple to get the most out of their experience with the photographer
  • To know how to find the right videographer

Module 16: Wedding Flowers

  • To learn what flower arrangements you need
  • To understand what flowers are in season and when
  • To learn where you can buy flowers in the UK
  • To understand whether you need a florist

Module 17: Wedding Favours

  • To learn about the history of wedding favours
  • To learn why wedding favours are given
  • To understand the difference between wedding party favours and guest favours
  • To know what type of favour is relevant for each wedding

Module 18: Wedding Gifts

  • To learn what type of gifts the wedding planner is in charge of
  • To understand how to help the couple make their gift list
  • To know what gift responsibilities a wedding planner has at the reception
  • To learn how to help the bride and groom choose gifts for their wedding party

Module 19: Weddings Abroad

  • To know what your role of a wedding planner is when the couple marries abroad
  • To know which tour operators to recommend to couples marrying abroad
  • To understand what documents are necessary for those travelling abroad
  • To know how to explain the importance of travel insurance

Module 20: Planning the Honeymoon

  • To learn how to find good travel deals
  • To learn about popular honeymoon destinations
  • To learn how to book travel successfully
  • To understand how to help the couple book the honeymoon they want

Module 21: Stag and Hen Nights

  • To learn about planning weekends away
  • To learn about budgeting for a traditional party
  • To learn about organising a traditional party
  • To learn about STEN dos

Module 22: Owning a Wedding Planning Business

  • To understand the pros and cons of owning a wedding planning business
  • To know what knowledge is necessary to be self-employed
  • To understand what goes into owning your own business
  • To understand how to determine your approach

Module 23: Dealing with Suppliers

  • To learn about different suppliers that you will use when planning weddings
  • To understand how to find good suppliers
  • To learn how to negotiate with suppliers
  • To learn some tips in dealing with suppliers

Module 24: Marketing, Insurance & Tax

  • To learn about advertising
  • To learn about the different types of advertising available to your business
  • To learn the importance of having a good reputation
  • To learn about building a website

Course 6: Events Management
Module 1 : Introduction to Event Management

  • To learn about the different types of events that you might create as an event planner
  • To learn about the different skills you need as an event planner
  • To learn about the realities of what it is like to be an event planner
  • To understand the opportunities that a diploma in event planning presents for students

Module 2 : Strategic Management

  • To learn why event planners need to strategize
  • To learn why budgeting is so important
  • To learn about the benefits of strategic management
  • To learn about events management software

Module 3 : Customer Service Skills/ Personal Qualities Required

  • Why customer service is so important in this field
  • How to offer a high level of customer service
  • What skills you will need to do this
  • Why going the extra mile for your customers is well worth the effort

Module 4 : Types of Event

  • About Small and Private Events
  • About corporate events and understanding their aims
  • About conferences and why timing is critical at these type of events
  • About exhibitions and managing exhibition traffic

Module 5 : Promoting the Event

  • To learn about the different stages of event promotion
  • To learn how to use social media to promote an event
  • To learn how to use traditional media to promote an event
  • To understand how to use social media to drive engagement at the event

Module 6 : Event Management Finances & Ticketing

  • To learn the importance of budgeting and financial management
  • To understand how to successfully create a budget
  • To learn about typical event costs
  • To learn how to set ticket prices

Module 7 : Staging and Design

  • To understand how to make the most of a venue’s resources
  • To understand how to use seasonal themes
  • To learn how to incorporate themes into all types of events
  • To learn ways to bring your event theme to life

Module 8 : Dealing with Suppliers

  • To learn about the different suppliers that you will need
  • To learn how to find reliable suppliers
  • To learn how to hire suppliers
  • To learn how to negotiate with your suppliers

Module 9 : Event Management Logistics & Troubleshooting

  • To learn how to manage the event space and the parking facilities
  • To understand the impact of electricity on your event space
  • To learn how to organise sound for the event
  • To learn about arranging furniture and tents

Module 10 : Managing Your Team

  • To learn about different types of event staff
  • To learn about hiring event staff
  • To learn about training event staff
  • To understand the role of a manager

Module 11 : Health and Safety for Events

  • What events planners have to watch out for
  • How to run an event safely
  • How to take care of employees and contractors
  • About managing health and safety during the event

Module 12 : Legal Issues and the Law

  • To learn how to produce events that are compliant with UK law
  • To understand the event planner’s role in creating safe events
  • To learn more about organising health and safety procedures
  • To understand to apply for the appropriate permits

Module 13 : Measuring The Success of Your Event & Creating Sustainable Events

  • To learn about setting goals for events
  • To learn how about quantifiable measurements
  • To learn about soft measurements
  • To learn about the benefits of a sustainable event

Module 14 : Building a Legacy for Your Event

  • To learn about the importance of your event’s legacy
  • To learn about the different reasons that events change
  • To learn about different professional tools to create better events
  • To learn about different personal tools to create better events

Module 15 : Starting Your Own Event Planning Business

  • To learn about the pros and cons of running an event planning business
  • To learn more about being a self-employed event planner
  • To learn what kind of approach you should take to your business
  • To learn about how to write a business plan

Module 16 : Marketing, Insurance & Tax

  • To understand how to advertise your business
  • To learn more about building your reputation through word of mouth
  • To understand the importance of building a website
  • To learn more about social media advertising

Course 7 : Travel & Tourism Level 2
Module 1: Introduction to the Concept of Travel and Tourism

  • What we actually mean by 'travel and tourism'
  • The scope and scale of the industry
  • The different facets of the industry
  • The potential for your career

Module 2 : Customer Service within the Tourism Industry

  • The basics of customer service
  • Understanding the needs and wants of the customers
  • Dealing with issues
  • How to improve your own skills for dealing with customers

Module 3 : Career Development within the Industry

  • Getting started in the industry
  • The potential directions your career can go
  • The skills you need in order to make progress
  • Options for travelling or broadening your horizons

Module 4 : Sectors in the Industry

  • The most popular sectors within the industry
  • How to get started in them
  • The potential and long term picture of the sectors
  • Issues or problems you may have to contend with

Module 5 : The Fundamentals of Tourism Management

  • What we mean by the term 'tourism management'
  • The key characteristics you will need to succeed
  • The key parts of the job that you need to excel at
  • What is expected of you within this role?

Module 6 : Understanding the Reasons for Travel and Tourism

  • The reasons for the industry
  • What people are looking for when they travel or are tourists
  • How to take those reasons and give them what they want
  • How to handle problems when products or services cannot be supplied

Module 7 : Travel and Tourism Promotion

  • The basics of promotion and marketing within the industry
  • The size and scale of marketing
  • How it impacts on your own career
  • Key methods used in the promotion of the industry

Module 8 : Social Media and Tourism

  • The link between social media and tourism
  • How to handle both sides at the same time
  • Key things to look out for with social media and how it impacts your job
  • How to take advantage of social media

Module 9 : Understanding Tourism Policy and Strategy

  • What we mean by tourism policy and strategy
  • Implementing those policies
  • The role you play in the policy or strategy
  • Understanding the aims and recording progress

Module 10 : Tourism Planning and Development

  • The basics of tourism planning and development
  • Your role in the process
  • Dealing with issues and identifying problems within the market
  • Turning things around to your advantage

Module 11 : The Emergence of Ecotourism

  • What we mean by ecotourism
  • The reasons why people get involved in this type of specialist tour
  • How to deal with these special requests
  • The future of specialised tourism

Module 12 : Long and Short Haul Destinations

  • The basics of long haul destinations
  • The basics of short haul destinations
  • How to handle the requests to provide what the customer wants
  • Key points to look out for when dealing with these destinations

Module 13 : Domestic Tourism & the UK Market

  • The importance of domestic tourism
  • The UK market
  • Dealing with UK travel destinations
  • Selling the UK market abroad

Module 14 : Current Trends in the Travel Industry

  • How to identify a trend
  • Examples of trends
  • How to take advantage of a trend
  • The future of travel

Module 15: Travel and Tourism Issues to Contend With

  • The main issues that will arise during your career
  • Staying ahead of the game
  • How to contend with those issues
  • Boosting your career at the end of the day

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 070NSA89
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate of Completion

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