Certificate in Holiday Rep Online Course

Enhance Your Career As A Holiday Representative

Certificate in Holiday Rep Online Course

NOW ONLY

AU$199

Save AU$70 (26%)
OFF RRP AU$269
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Enhance Your Career As A Holiday Representative

This comprehensive course can enhance your career prospects as a holiday representative. Whether you are fresh and new to the travel industry or you have experience and are looking to brush up your skills, this course will provide you with information and insight to help you achieve success.

The holiday rep certificate covers everything you need to know about this rewarding and demanding role from what the job entails to the duties you are required to complete and the legal aspects you need to be aware of.

The course comprises of eighteen modules that take approximately fifteen hours to complete. The benefit is that you can study at your own pace and in your own time; you find the modules online, enabling you to study using any device from anywhere where you have an internet connection.

During your study you will enjoy the added guidance and support from experienced tutors and on completion you will be awarded an industry recognised qualification.

By the end of this course, you will learn :

  • Understand your role as a holiday rep and how to secure yourself a position at a luxury resort.
  • Get to know the career prospects for holiday reps from what traits tour operators look for to your certifications, passport and more.
  • Know what types of holiday reps there are and the importance of being able to work as part of a team.
  • Get a good understanding of British tourism and how age old traditions still play a role today.
  • Receive valuable information on the different sectors associated with travel and tourism. Learn what makes the travel industry thrive.
  • Learn how economic factors can influence your career moving forward, along with threats to the tourism industry at any given time.
  • Identify the top qualities you need to have to ensure you are a team player. You will also learn how to sustain high team morale.
  • Know your duties from health and safety to responsibilities, entertainment and more.
  • Learn how to present yourself in a professional manner from uniforms to behaviour. This module will also provide you with valuable information on protecting yourself and occupational hazards you need to be aware of.
  • Understand the legal side of the job. Know the Trade Descriptions Act, the Disability Discriminations Act and why you need to understand Denied Boarding Legislation.
  • Get a firm understanding of guest safety from tips and advice to why it's so important.
  • Learn how to deal with customer complaints effectively from resolving disputes to dealing with difficult customers.
  • Understand the administrative tasks of the job, including reporting, cash handling and currency conversions.
  • Learn how to hold the perfect customer meeting that makes a lasting impression.
  • Get a good understanding on the basics of selling with valuable information on sales presentations to help you achieve success.
  • Know how to handle transfers quickly and effectively to ensure the highest level of service at all times.

Course Fast Facts:

  1. Learn the fundamentals of being a Holiday Representative
  2. Comprehensive 18 module Accredited Certificate in Holiday Rep Online Course
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Holiday Representatives
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device.

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: Your Introduction to Becoming a Holiday Rep

  • What your primary role as a holiday representative will be
  • Why professionalism must be maintained for the entire season and not just when you’re on duty
  • The only way to get yourself into a holiday rep position in a luxury resort
  • About a huge mistake that you may already be making on your CV

Module 2 : Defining the Career of a Holiday Rep

  • The essential traits tour operators look for in candidates
  • The certifications you are expected to have
  • The type of passport you are best to hold and why it matters
  • The personality traits you need to be successful

Module 3 : Exploring the Various Types of Holiday Reps

  • About the different types of holiday rep that there are
  • The importance of teamwork (especially for montage/demontage assistants)
  • About the seasonal contracts you can work and crossing over between seasons
  • About the role of the administrator and why you need to liaise with different offices

Module 4 : Exploring the Origins and Growth of British Tourism

  • About the very first group of people to travel to Europe
  • How early tourism began and evolved
  • Why Thomas Cook is revered in travel and tourism
  • How some traditions dating centuries back are still seen in practice today

Module 5 : The Components of the Travel and Tourism Industry

  • About the different sectors that complete the travel and tourism industry
  • The different types of tourist companies you could work with
  • About the components that make the industry thrive
  • About integrations when tour operators are merged, or acquired

Module 6 : Economical Factors that Affect Your Career

  • About the vulnerabilities of the tourism sector that affect the careers of holiday reps
  • The different types of threats to the tourism industry
  • Global events that affect the tourism sector
  • What the International Health Regulations are, and how it impacts tourists

Module 7 : Nailing the Teamwork Element Required to Surpass Expectations

  • The importance of high team morale, and how to gain and sustain it
  • The 10 qualities you need to be an effective team player
  • The Thomas-Kilmann Conflict Mode Instrument (TKI) – used for conflict resolution
  • Bruce Tuckman’s ‘Stages of Group Development’

Module 8 : The Standard Duties of Holiday Reps

  • The legislation for health and safety that holiday reps need to ensure all resorts are in compliance with
  • The checks that holiday reps are responsible for
  • Why a holiday rep will always be required to go on excursions, even when a tour guide is provided
  • When you need to organise entertainment for guests, and why it’s crucial to get right

Module 9 : Personal Presentation and Protection

  • The different types of uniforms for different types of holiday reps
  • The professional behaviour tour operators mandate in each of their employees
  • About the occupational hazards of working outdoors in hot climates
  • How to protect yourself from the sun and heat stroke

Module 10 : The Legalities Holiday Reps Need to Know About

  • Why holiday reps need to assist tour operators to comply with the Trade Descriptions Act
  • The steps in place to comply with the Disability Discrimination Act
  • What the legal definition of a package holiday really is
  • What the Denied Boarding Legislation is and why it’s handy to know about it

Module 11 : The Holiday Reps Role in Keeping their Guests Safe

  • About the duty of care that all holiday reps must provide customers
  • The different reports that need to be completed in compliance with health and safety guidelines
  • Why fire safety is one of the most important checks a holiday rep will do
  • What you need to include on an excursion risk assessment

Module 12 : Effective Handling of Customer Complaints

  • Why good customer relations are paramount for effective customer services
  • Where to obtain factual information to resolve customer disputes
  • How to handle difficult customers
  • Why you need to practice good customer service before resorting to an official customer complaints form

Module 13 : Administration Duties

  • About all the different types of reports you need to complete
  • Why the information you provide on your reports must be factual, accurate and presented neatly
  • When you can complete a customer complaint form before a customer actually makes a complaint
  • The reason every report you complete is vital to the tour operator

Module 14 : Crushing it with Customer Services

  • Why you can never let the ball drop on customer services
  • How to get into the real mindset of your customer
  • About body language
  • Why every tour operator requires all their holiday reps to excel in communication

Module 15: Creating the Perfect Welcome Meeting

  • What’s involved in the welcome meeting
  • Why you need to do your research as soon as you arrive at the resort you’ll be working at
  • The different elements that must be covered in a welcome meeting
  • How to prepare all the materials you will need to successfully complete the meeting

Module 16: Guide to Selling Excursions

  • How to establish rapport with your guests from the very first time you meet them
  • What to include in your sales presentations
  • The most efficient way to make sales, even if you’re not a salesperson
  • Why an objection is always an opportunity

Module 17: Preparing and Conducting Transfers Successfully

  • The importance of arriving at the airport early for arrival transfers
  • How to conduct a transfer for departures
  • The information you need to provide customers during your speech on both types of transfers
  • The preparation a holiday rep needs to do to ensure the transfers go smoothly

Module 18: Tallying Floats and Converting Currencies

  • Why it’s crucial for you to know how to work with different currencies
  • How frequently currency exchange rates fluctuate
  • What should be done when a tour operator provides a team float
  • How to work out your earnings from sales commissions

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Enhance Your Career As A Holiday Representative

This comprehensive course can enhance your career prospects as a holiday representative. Whether you are fresh and new to the travel industry or you have experience and are looking to brush up your skills, this course will provide you with information and insight to help you achieve success.

The holiday rep certificate covers everything you need to know about this rewarding and demanding role from what the job entails to the duties you are required to complete and the legal aspects you need to be aware of.

The course comprises of eighteen modules that take approximately fifteen hours to complete. The benefit is that you can study at your own pace and in your own time; you find the modules online, enabling you to study using any device from anywhere where you have an internet connection.

During your study you will enjoy the added guidance and support from experienced tutors and on completion you will be awarded an industry recognised qualification.

By the end of this course, you will learn :

  • Understand your role as a holiday rep and how to secure yourself a position at a luxury resort.
  • Get to know the career prospects for holiday reps from what traits tour operators look for to your certifications, passport and more.
  • Know what types of holiday reps there are and the importance of being able to work as part of a team.
  • Get a good understanding of British tourism and how age old traditions still play a role today.
  • Receive valuable information on the different sectors associated with travel and tourism. Learn what makes the travel industry thrive.
  • Learn how economic factors can influence your career moving forward, along with threats to the tourism industry at any given time.
  • Identify the top qualities you need to have to ensure you are a team player. You will also learn how to sustain high team morale.
  • Know your duties from health and safety to responsibilities, entertainment and more.
  • Learn how to present yourself in a professional manner from uniforms to behaviour. This module will also provide you with valuable information on protecting yourself and occupational hazards you need to be aware of.
  • Understand the legal side of the job. Know the Trade Descriptions Act, the Disability Discriminations Act and why you need to understand Denied Boarding Legislation.
  • Get a firm understanding of guest safety from tips and advice to why it's so important.
  • Learn how to deal with customer complaints effectively from resolving disputes to dealing with difficult customers.
  • Understand the administrative tasks of the job, including reporting, cash handling and currency conversions.
  • Learn how to hold the perfect customer meeting that makes a lasting impression.
  • Get a good understanding on the basics of selling with valuable information on sales presentations to help you achieve success.
  • Know how to handle transfers quickly and effectively to ensure the highest level of service at all times.

Course Fast Facts:

  1. Learn the fundamentals of being a Holiday Representative
  2. Comprehensive 18 module Accredited Certificate in Holiday Rep Online Course
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Holiday Representatives
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device.

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: Your Introduction to Becoming a Holiday Rep

  • What your primary role as a holiday representative will be
  • Why professionalism must be maintained for the entire season and not just when you’re on duty
  • The only way to get yourself into a holiday rep position in a luxury resort
  • About a huge mistake that you may already be making on your CV

Module 2 : Defining the Career of a Holiday Rep

  • The essential traits tour operators look for in candidates
  • The certifications you are expected to have
  • The type of passport you are best to hold and why it matters
  • The personality traits you need to be successful

Module 3 : Exploring the Various Types of Holiday Reps

  • About the different types of holiday rep that there are
  • The importance of teamwork (especially for montage/demontage assistants)
  • About the seasonal contracts you can work and crossing over between seasons
  • About the role of the administrator and why you need to liaise with different offices

Module 4 : Exploring the Origins and Growth of British Tourism

  • About the very first group of people to travel to Europe
  • How early tourism began and evolved
  • Why Thomas Cook is revered in travel and tourism
  • How some traditions dating centuries back are still seen in practice today

Module 5 : The Components of the Travel and Tourism Industry

  • About the different sectors that complete the travel and tourism industry
  • The different types of tourist companies you could work with
  • About the components that make the industry thrive
  • About integrations when tour operators are merged, or acquired

Module 6 : Economical Factors that Affect Your Career

  • About the vulnerabilities of the tourism sector that affect the careers of holiday reps
  • The different types of threats to the tourism industry
  • Global events that affect the tourism sector
  • What the International Health Regulations are, and how it impacts tourists

Module 7 : Nailing the Teamwork Element Required to Surpass Expectations

  • The importance of high team morale, and how to gain and sustain it
  • The 10 qualities you need to be an effective team player
  • The Thomas-Kilmann Conflict Mode Instrument (TKI) – used for conflict resolution
  • Bruce Tuckman’s ‘Stages of Group Development’

Module 8 : The Standard Duties of Holiday Reps

  • The legislation for health and safety that holiday reps need to ensure all resorts are in compliance with
  • The checks that holiday reps are responsible for
  • Why a holiday rep will always be required to go on excursions, even when a tour guide is provided
  • When you need to organise entertainment for guests, and why it’s crucial to get right

Module 9 : Personal Presentation and Protection

  • The different types of uniforms for different types of holiday reps
  • The professional behaviour tour operators mandate in each of their employees
  • About the occupational hazards of working outdoors in hot climates
  • How to protect yourself from the sun and heat stroke

Module 10 : The Legalities Holiday Reps Need to Know About

  • Why holiday reps need to assist tour operators to comply with the Trade Descriptions Act
  • The steps in place to comply with the Disability Discrimination Act
  • What the legal definition of a package holiday really is
  • What the Denied Boarding Legislation is and why it’s handy to know about it

Module 11 : The Holiday Reps Role in Keeping their Guests Safe

  • About the duty of care that all holiday reps must provide customers
  • The different reports that need to be completed in compliance with health and safety guidelines
  • Why fire safety is one of the most important checks a holiday rep will do
  • What you need to include on an excursion risk assessment

Module 12 : Effective Handling of Customer Complaints

  • Why good customer relations are paramount for effective customer services
  • Where to obtain factual information to resolve customer disputes
  • How to handle difficult customers
  • Why you need to practice good customer service before resorting to an official customer complaints form

Module 13 : Administration Duties

  • About all the different types of reports you need to complete
  • Why the information you provide on your reports must be factual, accurate and presented neatly
  • When you can complete a customer complaint form before a customer actually makes a complaint
  • The reason every report you complete is vital to the tour operator

Module 14 : Crushing it with Customer Services

  • Why you can never let the ball drop on customer services
  • How to get into the real mindset of your customer
  • About body language
  • Why every tour operator requires all their holiday reps to excel in communication

Module 15: Creating the Perfect Welcome Meeting

  • What’s involved in the welcome meeting
  • Why you need to do your research as soon as you arrive at the resort you’ll be working at
  • The different elements that must be covered in a welcome meeting
  • How to prepare all the materials you will need to successfully complete the meeting

Module 16: Guide to Selling Excursions

  • How to establish rapport with your guests from the very first time you meet them
  • What to include in your sales presentations
  • The most efficient way to make sales, even if you’re not a salesperson
  • Why an objection is always an opportunity

Module 17: Preparing and Conducting Transfers Successfully

  • The importance of arriving at the airport early for arrival transfers
  • How to conduct a transfer for departures
  • The information you need to provide customers during your speech on both types of transfers
  • The preparation a holiday rep needs to do to ensure the transfers go smoothly

Module 18: Tallying Floats and Converting Currencies

  • Why it’s crucial for you to know how to work with different currencies
  • How frequently currency exchange rates fluctuate
  • What should be done when a tour operator provides a team float
  • How to work out your earnings from sales commissions

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Now Only AU$199 Save AU$70 (26%)
OFF RRP AU$269
Delivery Method Online
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Course Summary

Course ID No.: 070NSA87
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate of Completion

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