Certificate In Handling a Difficult Customer Online Course

Learn How to Deal with Difficult Customers and Situations

Certificate In Handling a Difficult Customer Online Course

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AU$199

Save AU$70 (26%)
OFF RRP AU$269
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Learn How to Deal with Difficult Customers and Situations

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This customer service online training course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

By the end of this Handling a Difficult Customer Online Short Course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Career Development Courses

Are you hoping to advance your career? The range of career development soft skills courses at Courses For Success can help you achieve success!

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Module One: Getting Started

By the end of this course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module Two: The Right Attitude Starts with You

  • Be Grateful
  • Make Gratitude a Habit
  • Keep Your Body Healthy
  • Invoke Inner Peace

Module Three: Stress Management (Internal Stressors)

  • Irritability
  • Unhappiness With Your Job
  • Feeling Underappreciated
  • Not Well Rested

Module Four: Stress Management (External Stressors)

  • Manage Your Work Space
  • Loud Work Environment
  • Co-Worker Relations
  • Demanding Supervisor

Module Five: Transactional Analysis

  • What is Transactional Analysis
  • Parent
  • Child
  • Adult

Module Six: Why are Some Customers Difficult

  • They Have Truly Had a Bad Experience and Want to Vent
  • Want Someone to be Held Accountable
  • They Have Truly Had a Bad Experience and Want Resolution
  • They are Generally Unhappy

Module Seven: Dealing with the Customer Over the Phone

  • Listen to the Customer’s Complaint
  • Build Rapport
  • Do Not Respond with Negative Words or Emotion
  • Offer a Verbal Solution to Your Customer

Module Eight: Dealing with the Customer In Person

  • Listen to the Customer’s Concerns
  • Build Rapport
  • Respond with Positive Words and Body Language
  • Aside from Words

Module Nine: Sensitivity in Dealing with Customers

  • Customers who are Angry
  • Customers who are Rude
  • Customers with Different Cultural Values
  • Customers who Cannot be Satisfied

Module Ten: Scenarios of Dealing with a Difficult Customer

  • Angry Customer
  • Rude Customer
  • A Customer from Another Culture
  • An Impossible to Please Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

  • Call the Customer
  • Send the Customer an Email
  • Mail the Customer a Small Token
  • Snail-Mail a Handwritten or Typed Letter

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Open entry

Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 

Customer Reviews

5 star
49%
4 star
31%
3 star
13%
2 star
5%
1 star
2%
(3341)
Average rating 4 out of 5 stars

23 October 2019 12:16:51 PM

Great course. made a lot of sense. Useful for me.

20 October 2019 03:40:59 PM

very helpful!

19 October 2019 03:34:22 AM

Great Learning

18 October 2019 01:45:54 PM

very helpful to get a better understanding of concepts associated with Organisation.

18 October 2019 11:35:45 AM

quick and easy to follow

17 October 2019 01:08:10 AM

I am very happy to have done this course. very helpful information. Looking forward to the next course .

Tony Ashek

15 October 2019 03:53:09 PM

Lite and Easy

15 October 2019 02:21:24 PM

Can’t wait to use these skills to organize my business!

15 October 2019 12:17:08 PM

Went into this course thinking I already knew this subject. Wow was I surprised. Easy to listen to - made a person really think about goals and next steps. It was fantastic.

14 October 2019 05:12:39 AM

This course was most beneficial. I learned tips on becoming a more organized individual. The course was easily accessible. It offered opportunities to review materials and information that may have been unclear on a first read. The videos of case studies were excellent! The length of each video was great. I will use many of these organizational
tools in other areas of my personal life, such as creating a schedule for my pet. This course will help anyone who is willing to use the helpful hints and willing to exercise good organizational habits.

13 October 2019 03:56:37 AM

Enjoying learning this necessary information for personal success.

11 October 2019 05:42:28 PM

It has helped me learn self conr-wwwwwwwwwww'

10 October 2019 09:27:40 PM

The course is very informative and helped me to be more aware of goals,how to build confidence to achieve the goals and to be positive with every situation to get resolve.

9 October 2019 08:49:39 PM

It has helped me overcome procrastination and helped me get tasks done efficiently.

9 October 2019 01:40:08 PM

Excellent, Need I say any more.

5 October 2019 07:54:10 PM

I enjoyed this course, it is always good to look back and re-visit what was once learned and see where you can improve. Easy to follow and to the point.

5 October 2019 04:54:24 PM

The course helped me re-visit some forgotten techniques

5 October 2019 10:08:51 AM

great

5 October 2019 10:07:53 AM

awesome

5 October 2019 10:06:02 AM

awesome

Load more reviews Loading...
About this Course

Learn How to Deal with Difficult Customers and Situations

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This customer service online training course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

By the end of this Handling a Difficult Customer Online Short Course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Career Development Courses

Are you hoping to advance your career? The range of career development soft skills courses at Courses For Success can help you achieve success!

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Module One: Getting Started

By the end of this course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module Two: The Right Attitude Starts with You

  • Be Grateful
  • Make Gratitude a Habit
  • Keep Your Body Healthy
  • Invoke Inner Peace

Module Three: Stress Management (Internal Stressors)

  • Irritability
  • Unhappiness With Your Job
  • Feeling Underappreciated
  • Not Well Rested

Module Four: Stress Management (External Stressors)

  • Manage Your Work Space
  • Loud Work Environment
  • Co-Worker Relations
  • Demanding Supervisor

Module Five: Transactional Analysis

  • What is Transactional Analysis
  • Parent
  • Child
  • Adult

Module Six: Why are Some Customers Difficult

  • They Have Truly Had a Bad Experience and Want to Vent
  • Want Someone to be Held Accountable
  • They Have Truly Had a Bad Experience and Want Resolution
  • They are Generally Unhappy

Module Seven: Dealing with the Customer Over the Phone

  • Listen to the Customer’s Complaint
  • Build Rapport
  • Do Not Respond with Negative Words or Emotion
  • Offer a Verbal Solution to Your Customer

Module Eight: Dealing with the Customer In Person

  • Listen to the Customer’s Concerns
  • Build Rapport
  • Respond with Positive Words and Body Language
  • Aside from Words

Module Nine: Sensitivity in Dealing with Customers

  • Customers who are Angry
  • Customers who are Rude
  • Customers with Different Cultural Values
  • Customers who Cannot be Satisfied

Module Ten: Scenarios of Dealing with a Difficult Customer

  • Angry Customer
  • Rude Customer
  • A Customer from Another Culture
  • An Impossible to Please Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

  • Call the Customer
  • Send the Customer an Email
  • Mail the Customer a Small Token
  • Snail-Mail a Handwritten or Typed Letter

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Open entry

Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 
(3341)
Average rating 4 out of 5 stars
5 star
49%
4 star
31%
3 star
13%
2 star
5%
1 star
2%

23 October 2019 12:16:51 PM

Great course. made a lot of sense. Useful for me.

20 October 2019 03:40:59 PM

very helpful!

19 October 2019 03:34:22 AM

Great Learning

18 October 2019 01:45:54 PM

very helpful to get a better understanding of concepts associated with Organisation.

18 October 2019 11:35:45 AM

quick and easy to follow

17 October 2019 01:08:10 AM

I am very happy to have done this course. very helpful information. Looking forward to the next course .

Tony Ashek

15 October 2019 03:53:09 PM

Lite and Easy

15 October 2019 02:21:24 PM

Can’t wait to use these skills to organize my business!

15 October 2019 12:17:08 PM

Went into this course thinking I already knew this subject. Wow was I surprised. Easy to listen to - made a person really think about goals and next steps. It was fantastic.

14 October 2019 05:12:39 AM

This course was most beneficial. I learned tips on becoming a more organized individual. The course was easily accessible. It offered opportunities to review materials and information that may have been unclear on a first read. The videos of case studies were excellent! The length of each video was great. I will use many of these organizational
tools in other areas of my personal life, such as creating a schedule for my pet. This course will help anyone who is willing to use the helpful hints and willing to exercise good organizational habits.

13 October 2019 03:56:37 AM

Enjoying learning this necessary information for personal success.

11 October 2019 05:42:28 PM

It has helped me learn self conr-wwwwwwwwwww'

10 October 2019 09:27:40 PM

The course is very informative and helped me to be more aware of goals,how to build confidence to achieve the goals and to be positive with every situation to get resolve.

9 October 2019 08:49:39 PM

It has helped me overcome procrastination and helped me get tasks done efficiently.

9 October 2019 01:40:08 PM

Excellent, Need I say any more.

5 October 2019 07:54:10 PM

I enjoyed this course, it is always good to look back and re-visit what was once learned and see where you can improve. Easy to follow and to the point.

5 October 2019 04:54:24 PM

The course helped me re-visit some forgotten techniques

5 October 2019 10:08:51 AM

great

5 October 2019 10:07:53 AM

awesome

5 October 2019 10:06:02 AM

awesome

Load more reviews Loading...

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$199 Save AU$70 (26%)
OFF RRP AU$269
Delivery Method Online
Get Info Pack

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Benefits:
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  • How to unclutter your mind to succeed.
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  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 020HDCOSC
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 6-8 Hours
Qualification: Certificate

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