Generation Gap - Closing the Generation Gap Online Bundle, 5 Certificate Courses

Learn How To Close The Gap In The Workplace

Generation Gap - Closing the Generation Gap Online Bundle, 5 Certificate Courses

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Get Generation Gap, Diversity Training, Managing Across Cultures, Performance Management and Creating a Positive Work Environment in this Bundle

1. Generation Gap - Closing the Generation Gap in the Work: Learn How To Close The Gap In The Workplace

Most people, no matter what their age, want the same thing from their workplace: to do meaningful work and to be recognized for it. However, work and rewards may be designed differently for different people. Age is just one factor to consider.

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.

This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

After you complete this course, you will be able to:

  • Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
  • Describe and apply language that is specific to each generation currently in the workplace.
  • Explore organization strategies that overcome gap issues.
  • Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

2. Diversity Training: Celebrating Diversity in the Workplace: Learn What Diversity Means

More than ever, a workplace is a diverse collection of people proud of who they are. This course will give you ways to lead these diverse individuals and help them work as a team.

In this course, you will learn what diversity means and what some of its related terms are. You’ll also consider how your world has changed and how stereotypes impact people. Then, you’ll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.

After you complete this Diversity Training: Celebrating Diversity in the Workplace course, you will be able to:

  • Describe what diversity and its related terms mean.
  • Explain how changes in the world have affected you and your view.
  • Identify your stereotypes.
  • Use terms that are politically correct and avoid those which are not.
  • Apply the four cornerstones of diversity.
  • Avoid the pitfalls related to diversity.
  • Use a technique for dealing with inappropriate behavior.
  • Develop a management style to encourage diversity.
  • Take action if you or one of your employees feels discriminated against.

3. Managing Across Cultures: Manage The Cross-Cultural Spectrum To A Cohesive Workforce

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.

After you complete this Managing Across Cultures course, you will be able to:

  • Define what culture is and how it shapes the workplace.
  • Identify how stereotypes shape our perception.
  • Develop useful cross-cultural attitudes.
  • Communicate effectively across cultures.
  • Effectively manage employees from different cultures.
  • Help teams overcome cross-cultural and virtual barriers.
  • Promote acceptance and awareness in your organization to help create a multicultural environment.
  • Leverage the global talent pool.

4. Performance Management: Managing Employee Performance: Motivate Employees To Go Beyond Their Best

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.

After you complete this Performance Management: Managing Employee Performance course, you will be able to:

  • Understand the role of goal setting in performance management.
  • Have tools to help your employees set and achieve goals.
  • Have a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
  • Have a better knowledge of motivational tools and techniques.

5. Creating a Positive Work Environment: Learn How To Recognize A Positive Work Environment

This course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective workplace relationships.

Here you will learn how to recognize a positive work environment and understand the key elements that are needed to create one. You will also discover what you can do personally to build on in your workplace and figure out what type of team player you are. Along the way you will be shown the importance of effective workplace relationships in creating and maintaining a positive environment at work. You will also reveal your personal strengths and weaknesses in working cooperatively and your preference for dealing with workplace conflict.

After you complete this Creating a Positive Work Environment course, you will be able to:

  • Recognize what a positive workplace looks like.
  • Know and understand the key elements necessary to create and maintain a positive work environment.
  • Understand as an employee what you can to do personally to create and maintain a positive work environment.
  • Understand as a leader the responsibility you have to create and maintain a positive work environment.
  • Discover what type of team player you are and how that relates to your functioning in the team.
  • Know the importance of effective workplace relationships in creating and maintaining a positive work environment.
  • Know and understand the importance of working as a team and guidelines to good teamwork.
  • Discover your personal strengths and weaknesses in working cooperatively.
  • Discover your preference for dealing with workplace conflict.
  • Learn and practice various methods to deal with workplace problems.
  • Learn some of the common meeting problems and how to make your meetings more positive and effective.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Generation Gap - Closing the Generation Gap 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Generation Gap - Closing the Generation Gap in the Work Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two

 Session 2: History in Brief

  • How It Came To Be
  • Naming the Generations
  • Additional Considerations

 Session 3: Finding Common Ground

  • Common Ground
  • The Role of Generations in Teams
  • What’s the Underlying Issue?
  • Case Study: What It Means to be a Gen Y Leader, Part One
  • Case Study: What It Means to be a Gen Y Leader, Part Two
  • Case Study Questions

 Session 4: Silents, Boomers, X’ers, Y’s, Millennials, and Gen Z

  • Speaking Across Generations, Part One
  • Speaking Across Generations, Part Two
  • Exploring the Generations’ Times

 Session 5: Recruiting that Bridges the Gap

  • Recruiting is an Adventure!
  • Benefitting the Masses, Part One
  • Benefitting the Masses, Part Two

 Session 6: Pre-Assignment Review

  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two
  • Generalizations

 Session 7: Creative Solutions

  • Knowing What You Want
  • Personality Assessments and Generations
  • Having It All
  • Making Connections

 Session 8: The Value of Planning

  • Succession Planning in a Nutshell
  • Making Connections
  • Coaching and Mentoring, Part One
  • Coaching and Mentoring, Part Two
  • Making Connections

 Session 9: Developing Targeted Retention Strategies

  • Retention Considerations
  • Making Connections
  • Pulling Things Together, Part One
  • Pulling Things Together, Part Two

 Session 10: What We Really Want

  • Filling in the Gaps
  • What’s the Plan?
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Diversity Training: Celebrating Diversity in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Diversity

  • Defining the Terms
  • Considering the Impact
  • Defining Related Terms

 Session 3: How Does Diversity Affect Me?

  • Changes in My World, Part One
  • Changes in My World, Part Two
  • Self-Awareness Inventory
  • Making Connections

 Session 4: Identifying Stereotypes

  • About Stereotypes
  • Our Reactions
  • When Categories Become a Problem
  • Some Common Phrases and the Stereotype Behind Them
  • Your Experience with Stereotypes, Part One
  • Your Experience with Stereotypes, Part Two

 Session 5: Wise Words

  • Changing Times
  • Changing Our Language
  • Going a Bit Too Far!
  • Ground Rules

 Session 6: The Cornerstones of Diversity

  • About the Cornerstones
  • Knowledge
  • Understanding
  • Acceptance
  • Behavior

 Session 7: How to Discourage Diversity

  • Common Pitfalls

 Session 8: The STOP Technique

  • The Four Steps
  • Tips and Tricks
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three

 Session 9: Managing for Diversity

  • What Can I Do as an Employee?
  • What Can I Do as a Manager? Part One
  • What Can I Do as a Manager? Part Two

 Session 10: Dealing with Discrimination

  • What is Discrimination?
  • As An Employee
  • As A Manager, Part One
  • As A Manager, Part Two
  • As A Manager, Part Three

 Session 11: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Managing Across Cultures Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Questions

Session 2: What Is Culture?

  •     Defining Culture, Part One
  •     Defining Culture, Part Two
  •     Culture in the Workplace
  •     In and Out Groups
  •     About Stereotypes
  •     Some Common Phrases and the Stereotype Behind Them
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Globally Useful Attitudes
  •     Useful Organizational Attitudes

Session 3: Communicating Effectively

  •     High and Low Context Culture
  •     The Contextual Spectrum
  •     Communication Differences Across Cultures
  •     Communication Skills
  •     Body Language Basics, Part One
  •     Body Language Basics, Part Two
  •     Handling Miscommunication
  •     Case Study
  •     Questions

Session 4: Team Building Across Cultures

  •     The Five Stages of Team Development
  •     Tips on Working with Virtual Teams

Session 5: Managing Across Cultures

  •     The Cornerstones of Diversity
  •     Knowledge
  •     Understanding
  •     Acceptance
  •     Behavior
  •     How Far Do You Accommodate?
  •     Dealing with Culture-Based Conflicts between Employees
  •     Questions
  •     Giving Culturally Sensitive Feedback

Session 6: Building a Multicultural Organization

  •     Making Connections
  •     Creating Inclusive Programs for New Employees

Session 7: Working with the Global Talent Pool

  •     Understanding the Global Talent Pool
  •     Dipping Into the Global Talent Pool

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 4 - Certificate in Performance Management: Managing Employee Performance Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment Questions

 Session 2: The Shared Management Model

  • What is Performance Management?
  • The Rake
  • The Shared Management Model
  • About The Shared Management Model

 Session 3: Setting Goals

  • Setting Goals with SPIRIT
  • Example: Improving My Performance
  • Getting Into It

 Session 4: Phase I (Preparation)

  • Overview
  • Choosing the Right Person for the Job
  • Setting Standards
  • Effective Training
  • Coaching 101
  • What Coaching is Not
  • What Coaching is Really About
  • The Coaching Toolkit
  • The Coaching Formula
  • Checklist for Success

 Session 5: Phase II (Activation)

  • Overview
  • Motivation
  • The Carrot
  • The Whip
  • The Plant
  • Motivation

 Session 6: Phase III, Part A (Ongoing Evaluation)

  • Overview
  • Characteristics of Effective Feedback
  • Case Study
  • Individual Exercise
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five
  • Accepting Criticism

 Session 7: Phase III, Part B (Formal Evaluation)

  • Overview
  • Causes of Poor Performance
  • Techniques for Success
  • What Not To Do
  • Case Study: What Upset John?
  • Questions
  • About Performance Reviews
  • Sample 1
  • Sample 2
  • Sample 3
  • Sample 4
  • Sample 5
  • Common Questions

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Creating a Positive Work Environment Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Does a Positive Environment Look Like?

  • Introduction
  • Characteristics of a Positive Work Environment
  • Work-Life Balance
  • Training and Development-Focused
  • Recognition
  • Company as Team

 Session 3: What Can I Do?

  • As an Employee
  • Making Connections
  • As a Leader

 Session 4: Team Player

  • Team Member Roles and Responsibilities Questionnaire
  • Team Member Roles and Responsibilities

 Session 5 A: Effective Workplace Relationships

  • Teams
  • Team Experiences
  • Motivating Your Team
  • Working Cooperatively, Part One
  • Working Cooperatively, Part Two
  • Working Cooperatively, Part Three
  • Managing Conflict, Part One
  • Managing Conflict, Part Two
  • What is a Conflict?
  • Self-Assessment
  • Preventing Problems
  • Dangerous Misconceptions

 Session 5 B: Effective Workplace Relationships

  • Meeting Management, Part One
  • Meeting Management, Part Two

 Session 6: Conclusion

  • Take Home Ideas

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

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Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

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You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

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There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

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About this Course

Get Generation Gap, Diversity Training, Managing Across Cultures, Performance Management and Creating a Positive Work Environment in this Bundle

1. Generation Gap - Closing the Generation Gap in the Work: Learn How To Close The Gap In The Workplace

Most people, no matter what their age, want the same thing from their workplace: to do meaningful work and to be recognized for it. However, work and rewards may be designed differently for different people. Age is just one factor to consider.

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.

This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

After you complete this course, you will be able to:

  • Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
  • Describe and apply language that is specific to each generation currently in the workplace.
  • Explore organization strategies that overcome gap issues.
  • Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

2. Diversity Training: Celebrating Diversity in the Workplace: Learn What Diversity Means

More than ever, a workplace is a diverse collection of people proud of who they are. This course will give you ways to lead these diverse individuals and help them work as a team.

In this course, you will learn what diversity means and what some of its related terms are. You’ll also consider how your world has changed and how stereotypes impact people. Then, you’ll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.

After you complete this Diversity Training: Celebrating Diversity in the Workplace course, you will be able to:

  • Describe what diversity and its related terms mean.
  • Explain how changes in the world have affected you and your view.
  • Identify your stereotypes.
  • Use terms that are politically correct and avoid those which are not.
  • Apply the four cornerstones of diversity.
  • Avoid the pitfalls related to diversity.
  • Use a technique for dealing with inappropriate behavior.
  • Develop a management style to encourage diversity.
  • Take action if you or one of your employees feels discriminated against.

3. Managing Across Cultures: Manage The Cross-Cultural Spectrum To A Cohesive Workforce

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.

After you complete this Managing Across Cultures course, you will be able to:

  • Define what culture is and how it shapes the workplace.
  • Identify how stereotypes shape our perception.
  • Develop useful cross-cultural attitudes.
  • Communicate effectively across cultures.
  • Effectively manage employees from different cultures.
  • Help teams overcome cross-cultural and virtual barriers.
  • Promote acceptance and awareness in your organization to help create a multicultural environment.
  • Leverage the global talent pool.

4. Performance Management: Managing Employee Performance: Motivate Employees To Go Beyond Their Best

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.

After you complete this Performance Management: Managing Employee Performance course, you will be able to:

  • Understand the role of goal setting in performance management.
  • Have tools to help your employees set and achieve goals.
  • Have a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
  • Have a better knowledge of motivational tools and techniques.

5. Creating a Positive Work Environment: Learn How To Recognize A Positive Work Environment

This course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective workplace relationships.

Here you will learn how to recognize a positive work environment and understand the key elements that are needed to create one. You will also discover what you can do personally to build on in your workplace and figure out what type of team player you are. Along the way you will be shown the importance of effective workplace relationships in creating and maintaining a positive environment at work. You will also reveal your personal strengths and weaknesses in working cooperatively and your preference for dealing with workplace conflict.

After you complete this Creating a Positive Work Environment course, you will be able to:

  • Recognize what a positive workplace looks like.
  • Know and understand the key elements necessary to create and maintain a positive work environment.
  • Understand as an employee what you can to do personally to create and maintain a positive work environment.
  • Understand as a leader the responsibility you have to create and maintain a positive work environment.
  • Discover what type of team player you are and how that relates to your functioning in the team.
  • Know the importance of effective workplace relationships in creating and maintaining a positive work environment.
  • Know and understand the importance of working as a team and guidelines to good teamwork.
  • Discover your personal strengths and weaknesses in working cooperatively.
  • Discover your preference for dealing with workplace conflict.
  • Learn and practice various methods to deal with workplace problems.
  • Learn some of the common meeting problems and how to make your meetings more positive and effective.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Generation Gap - Closing the Generation Gap 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Generation Gap - Closing the Generation Gap in the Work Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two

 Session 2: History in Brief

  • How It Came To Be
  • Naming the Generations
  • Additional Considerations

 Session 3: Finding Common Ground

  • Common Ground
  • The Role of Generations in Teams
  • What’s the Underlying Issue?
  • Case Study: What It Means to be a Gen Y Leader, Part One
  • Case Study: What It Means to be a Gen Y Leader, Part Two
  • Case Study Questions

 Session 4: Silents, Boomers, X’ers, Y’s, Millennials, and Gen Z

  • Speaking Across Generations, Part One
  • Speaking Across Generations, Part Two
  • Exploring the Generations’ Times

 Session 5: Recruiting that Bridges the Gap

  • Recruiting is an Adventure!
  • Benefitting the Masses, Part One
  • Benefitting the Masses, Part Two

 Session 6: Pre-Assignment Review

  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two
  • Generalizations

 Session 7: Creative Solutions

  • Knowing What You Want
  • Personality Assessments and Generations
  • Having It All
  • Making Connections

 Session 8: The Value of Planning

  • Succession Planning in a Nutshell
  • Making Connections
  • Coaching and Mentoring, Part One
  • Coaching and Mentoring, Part Two
  • Making Connections

 Session 9: Developing Targeted Retention Strategies

  • Retention Considerations
  • Making Connections
  • Pulling Things Together, Part One
  • Pulling Things Together, Part Two

 Session 10: What We Really Want

  • Filling in the Gaps
  • What’s the Plan?
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Diversity Training: Celebrating Diversity in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Diversity

  • Defining the Terms
  • Considering the Impact
  • Defining Related Terms

 Session 3: How Does Diversity Affect Me?

  • Changes in My World, Part One
  • Changes in My World, Part Two
  • Self-Awareness Inventory
  • Making Connections

 Session 4: Identifying Stereotypes

  • About Stereotypes
  • Our Reactions
  • When Categories Become a Problem
  • Some Common Phrases and the Stereotype Behind Them
  • Your Experience with Stereotypes, Part One
  • Your Experience with Stereotypes, Part Two

 Session 5: Wise Words

  • Changing Times
  • Changing Our Language
  • Going a Bit Too Far!
  • Ground Rules

 Session 6: The Cornerstones of Diversity

  • About the Cornerstones
  • Knowledge
  • Understanding
  • Acceptance
  • Behavior

 Session 7: How to Discourage Diversity

  • Common Pitfalls

 Session 8: The STOP Technique

  • The Four Steps
  • Tips and Tricks
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three

 Session 9: Managing for Diversity

  • What Can I Do as an Employee?
  • What Can I Do as a Manager? Part One
  • What Can I Do as a Manager? Part Two

 Session 10: Dealing with Discrimination

  • What is Discrimination?
  • As An Employee
  • As A Manager, Part One
  • As A Manager, Part Two
  • As A Manager, Part Three

 Session 11: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Managing Across Cultures Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Questions

Session 2: What Is Culture?

  •     Defining Culture, Part One
  •     Defining Culture, Part Two
  •     Culture in the Workplace
  •     In and Out Groups
  •     About Stereotypes
  •     Some Common Phrases and the Stereotype Behind Them
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Globally Useful Attitudes
  •     Useful Organizational Attitudes

Session 3: Communicating Effectively

  •     High and Low Context Culture
  •     The Contextual Spectrum
  •     Communication Differences Across Cultures
  •     Communication Skills
  •     Body Language Basics, Part One
  •     Body Language Basics, Part Two
  •     Handling Miscommunication
  •     Case Study
  •     Questions

Session 4: Team Building Across Cultures

  •     The Five Stages of Team Development
  •     Tips on Working with Virtual Teams

Session 5: Managing Across Cultures

  •     The Cornerstones of Diversity
  •     Knowledge
  •     Understanding
  •     Acceptance
  •     Behavior
  •     How Far Do You Accommodate?
  •     Dealing with Culture-Based Conflicts between Employees
  •     Questions
  •     Giving Culturally Sensitive Feedback

Session 6: Building a Multicultural Organization

  •     Making Connections
  •     Creating Inclusive Programs for New Employees

Session 7: Working with the Global Talent Pool

  •     Understanding the Global Talent Pool
  •     Dipping Into the Global Talent Pool

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 4 - Certificate in Performance Management: Managing Employee Performance Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment Questions

 Session 2: The Shared Management Model

  • What is Performance Management?
  • The Rake
  • The Shared Management Model
  • About The Shared Management Model

 Session 3: Setting Goals

  • Setting Goals with SPIRIT
  • Example: Improving My Performance
  • Getting Into It

 Session 4: Phase I (Preparation)

  • Overview
  • Choosing the Right Person for the Job
  • Setting Standards
  • Effective Training
  • Coaching 101
  • What Coaching is Not
  • What Coaching is Really About
  • The Coaching Toolkit
  • The Coaching Formula
  • Checklist for Success

 Session 5: Phase II (Activation)

  • Overview
  • Motivation
  • The Carrot
  • The Whip
  • The Plant
  • Motivation

 Session 6: Phase III, Part A (Ongoing Evaluation)

  • Overview
  • Characteristics of Effective Feedback
  • Case Study
  • Individual Exercise
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five
  • Accepting Criticism

 Session 7: Phase III, Part B (Formal Evaluation)

  • Overview
  • Causes of Poor Performance
  • Techniques for Success
  • What Not To Do
  • Case Study: What Upset John?
  • Questions
  • About Performance Reviews
  • Sample 1
  • Sample 2
  • Sample 3
  • Sample 4
  • Sample 5
  • Common Questions

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Creating a Positive Work Environment Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What Does a Positive Environment Look Like?

  • Introduction
  • Characteristics of a Positive Work Environment
  • Work-Life Balance
  • Training and Development-Focused
  • Recognition
  • Company as Team

 Session 3: What Can I Do?

  • As an Employee
  • Making Connections
  • As a Leader

 Session 4: Team Player

  • Team Member Roles and Responsibilities Questionnaire
  • Team Member Roles and Responsibilities

 Session 5 A: Effective Workplace Relationships

  • Teams
  • Team Experiences
  • Motivating Your Team
  • Working Cooperatively, Part One
  • Working Cooperatively, Part Two
  • Working Cooperatively, Part Three
  • Managing Conflict, Part One
  • Managing Conflict, Part Two
  • What is a Conflict?
  • Self-Assessment
  • Preventing Problems
  • Dangerous Misconceptions

 Session 5 B: Effective Workplace Relationships

  • Meeting Management, Part One
  • Meeting Management, Part Two

 Session 6: Conclusion

  • Take Home Ideas

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

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Delivery Method

Online - Certificate

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Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID: 002GGCGOC5CB
Delivery Mode: Online
Access: Unlimited Lifetime
Time: Study at your own pace
Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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