Facilities Management Online Bundle, 5 Certificate Courses

Become An Effective And Highly Skilled Facilities Manager

Facilities Management Online Bundle, 5 Certificate Courses

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Become An Effective And Highly Skilled Facilities Manager - 5 Courses in this Bundle

  1.  Facilities Management,

  2.  Office Management & Reception

  3.  Customer Relationship Management

  4.  Visual Merchandising

  5.  Events Management

1. Facilities Management: Become An Effective And Highly Skilled Facilities Manager

This comprehensive course on Facilities Management is a great choice for those individuals who have an interest in the field of facilities; either as an existing professional in the sector or with a desire to enter the industry and looking to master the key skills that they need to embark upon a rewarding and successful career as a Facilities Manager.

Divided into ten thought-provoking and interactive modules, this course delivers all of the skills, knowledge and information that you need to kick start your learning and become an effective and highly skilled Facilities Manager.

Existing Facilities Managers can use this course to reinforce and consolidate their current knowledge and to gain more specialist knowledge in other niche areas that they may not have had direct exposure to.

Those without any formal experience in facilities management will benefit from the all-encompassing scope of the course and practical application that the course offers.

If you are seriously considering a career in facilities management, this course is the ideal starting point for you. It is also particularly useful for those with some previous experience in the field where they can apply their direct knowledge to the topic areas. However, this course has been specifically designed to require no previous knowledge of facilities management.

2. Office Management & Reception: Learn How To Handle The Managerial Position

Our Office Management Course consists of 18 individual modules that are designed to provide you with a full insight into what is expected from somebody working in a managerial position within an office. By working through these modules it will provide you with a better insight and understanding of the office management environment and how best to deal with a range of situations that may arise from time to time.

Studying this course will open up doors for you to go further in your career after receiving your industry approved qualification. You will be required to undertake an examination in order to show that you have correctly understood the various aspects of the modules, allowing you to then move on in your career with a new found confidence.

Throughout the 18 modules you will learn how to handle various situations in the office environment, how to improve certain aspects of your personality, and the way in which you will tackle these problems.

Our modules will guide you through how to improve your own confidence and to be able to identify and better understand your own personality to see how it fits in with the office environment. You will also be taught how to better meet and greet various individuals to make sure that things get off on the right foot and that the all-important first impression is a good one.

In addition, other modules will study the art of communication and its importance within this particular environment. You will also be guided on how to develop a team and get people to work together for the sake of the office. This will include how to create and develop your own administrative systems that fit in with your way of working within the office. Our modules will help you have a better understanding of the financial side of things from budget restraints and keeping supplies topped up. You will also be shown how to handle meetings and staff in general along with their various issues that may arise from time to time.

You will also be shown how to deal with staff promotions and understand how to get to grips with their performance. Legal issues will also be discussed, including equality and diversity policies, alongside writing reports and the importance of health and safety.

Finally, we will take you through social media and its role in the office environment, providing you a full understanding of the different aspects of this industry.

3. Customer Relationship Management: Implement Excellent Customer Relationship Management Processes

 Customer relationship is an imperative part of any modern day business. Building long lasting relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue.

Anyone who wants to ensure that their company retains clients or wants their employees to see the importance of outstanding service will benefit from this convenient online course which can be studied at your own pace and in your own time.

Gain an edge over the competition by implementing excellent customer relationship management processes today.

Introduction to the Customer Relationship Management Course

The Customer Relationship Management course comprises of five information packed modules which should take you around five hours to complete. The course is offered online for added convenience, so you can complete the course in one sitting or you can spread it out over a number of months, depending on your own schedule.

This course comes complete with a multiple choice test. You are given a two chances to pass the test to gain your certification. The certificate is industry recognised and can be verified online.

4. Visual Merchandising: Learn Numerous Practical Aspects Of Visual Merchandising

Visual merchandising is one of a retailer’s most valuable assets. When done well, it can drive sales, inspire loyalty in customers, improve the buying experience and communicate a brand’s core values and ideals. This course will provide you with a comprehensive overview of the principles and practices of visual merchandising. Although the content focuses primarily on visual merchandising within a traditional retail environment, much of the material is also relevant in other art and design-based contexts, such as exhibition design, interior design, ecommerce-related web design, and event planning.

This course addresses numerous practical aspects of visual merchandising, including the proper use of planograms, brand communication, the launching of sales campaigns, and arranging seasonal displays. You will learn exactly what drives a customer to make a purchase, and how to harness the shopper’s senses in such a way that they feel inclined to buy a product. Whether you are a small business owner wanting to learn how to show your products to their best advantage, an individual looking to break into the retail industry, or simply someone with a passion for the visual arts, you will soon develop a working knowledge of all key areas of visual merchandising. The knowledge you gain during this course will prepare you to enter this challenging yet rewarding and highly creative profession.

5. Events Management: Build A Career In Events Management

A career in events management or wedding management can be exceptionally rewarding. This is a fast paced environment where you will be expected to know the industry and have outstanding planning and problem solving skills. This course is ideal for anyone who is looking for a successful career as a wedding or event manager or for anyone who is already working within the industry, but wants to have a certification in place to prove their passion and dedication to the industry.

Introduction to Events Management Course

The events management course is made up of twenty three modules. These modules are brimming with valuable information, tips, advice and guidance to help you enjoy a successful career as an events or wedding manager. The course should take around fifteen hours to complete with the convenience of studying at your own pace and where you feel most comfortable, utilising the online modules which work on all devices.

You will learn a host of essential skills, including staging and design, event logistics, legalities and what you need to know to start your own event management business.

During your studies you will have access to online support and on completion you will need to pass a multiple choice test which is based on what you have learned in the modules. On passing, you can download and print your certificate straight away.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Unlimited lifetime access to course materials
  3. Study as many courses as you want
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

Upon completion of  each course assessment, you will receive a certificate per course. An accredited certificate from the awarding body relating to your course.

Receive Lifetime Access to Course Materials, so you can review at any time.

Facilities Management Online Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Facilities Management Online Course

Module 1: An Introduction to Successful Facilities Management

  • The definition, purpose and objectives of facilities management in an organisation
  • The differences between in-house and outsourced facilities management
  • The role of facilities management and the value that it can add
  • Important personal attributes, skills and knowledge needed to be a Facilities Manager

Module 2: Managing Space Requirements and Space Planning

  • The definition of space planning and its importance within facilities management
  • How to draw up effective space management guidelines
  • What space utilisation rates are and how to make improvements to them for the benefit of the business
  • Factors to consider when choosing new business premises

Module 3: Managing Workplace Services

  • The definition of hard and soft facilities services
  • The use of Building Management Systems and how they can help you to control services such as heating, lighting, air-conditioning and fire management
  • How to ensure the provision of water and toilet facilities, effective waste disposal, car parking and IT services to the workforce
  • Creating a safe and secure working environment, including the use of CCTV and security personnel

Module 4: Managing Employees and Contractors

  • How to hire specialist contractors and subcontractors
  • The benefits and potential problems of working with contractors
  • The key parts of a contract for services agreement, including important legal clauses
  • Recruiting and working with employees, including their statutory entitlements

Module 5: Leases, Purchasing and Vendor Management

  • Types of commercial leases and licences and key terms associated with each arrangement
  • Purchasing, leasing and renting equipment for your business and how to establish the true cost of purchasing equipment
  • How to draw up an effective purchasing strategy for your business
  • Finding and selecting the most appropriate suppliers and vendors for your business

Module 6: Health and Safety at Work

  • The role of the Health and Safety at Work Act and The Health and Safety Executive in relation to health and safety in the workplace
  • Some statistics regarding accidents at work
  • Your responsibilities in relation to accident reporting and documentation
  • How to prevent accidents at work, including risk assessments, training and the provision of personal protective equipment

Module 7: Co-ordinating Maintenance and Repairs

  • The key stages in the life cycle of assets, with a particular focus on maintenance and operation from a facilities management perspective
  • Different types of maintenance management strategies, including preventative maintenance, risk based maintenance, corrective maintenance and emergency corrective maintenance
  • Information about the Provision and Use of Work Equipment Regulations 1998 (PUWER)
  • Common types of maintenance arrangements for HVAC, lifts and escalators and powered doors and gates

Module 8: Facilities Management Projects

  • A definition of project management and how it can be used effectively within a facilities management setting
  • The five main phases of project management
  • Some common types of facilities management project that you may be involved in
  • Planning your facilities project

Module 9: Managing Costs and Business Continuity Planning

  • The importance of cost control in business and effective ways to manage or reduce your costs
  • Some examples of cost cutting measures that a Facilities Manager might put in place
  • Compiling budgets, balance sheets and asset registers
  • The concept of business continuity and how to draw up a robust business continuity plan

Module 10: The Environment and Corporate Social Responsibility in Facilities Management

  • The characteristics of a sustainable or green business
  • Specific ways to improve the sustainability of your organisation, from recycling to purchasing green products
  • A definition of corporate social responsibility and why it is important
  • How to create an effective corporate social responsibility strategy

Course 2 - Certificate In Office Management & Reception Online Course

Module 1: Introduction

  • Who is an Office Manager
  • Typical Duties of an Office Manager
  • Skills Essential for an Office Manager
  • Education and Qualifications

Module 2 : Personality/Confidence

  • Personality and Personality Development
  • Importance of Personality Development
  • Most Important Personality Traits of an Office Manager
  • How to Project Confidence

Module 3 : Meeting and Greeting customers

  • First impression is everything
  • Leadership is creative thought and not reactive thinking
  • Creative Vs. Reactive
  • First impression of a company

Module 4 : Effective Communication

  • Communication and Effective Communication
  • Importance of Effective Communication
  • The Art of Effective Interpersonal Communication
  • Building Effective Communication in an Organisation

Module 5 : Reception Workstation & Teamwork

  • Essentials for a reception
  • Face of the office
  • Qualifications and skills
  • Prospects of a career as a receptionist

Module 6 : Development & Implementation of new Administrative Systems

  • What is an Administrative System?
  • What is Administrative Management?
  • Traditional Administrative Systems
  • Strategy Formulation

Module 7 : Recording office expenditure and managing the budget

  • The Importance of keeping Record of Expenses
  • Maintaining Expense Records
  • How to Keep Records
  • Kinds of Expenses to Record

Module 8 : Organising the office layout and maintaining supplies

  • Office layout: What it means
  • Objectives of Office Layout
  • Importance of Office Layout
  • Principle of Office Layout

Module 9 : Organising and chairing meetings

  • What is a meeting?
  • Different types of meetings
  • Chairing a meeting
  • Do you need a chairperson

Module 10 : Ensuring adequate staff levels

  • What is staffing?
  • The groundwork
  • Required number of personnel
  • Finding temporary staff

Module 11 : Managing Performance

  • Definition of performance management
  • How it works
  • Planning an individual's personal performance
  • The benefits

Module 12 : Delegation

  • What is delegation of work?
  • Necessity of work delegation
  • When to delegate work
  • What work to delegate

Module 13 : Promoting Staff Development and Training

  • What is staff development and training?
  • Importance of training and development
  • What you need to do to train staff
  • Coaching and mentoring

Module 14 : Implementing and Promoting an Equality and Diversity Policy

  • Equality and diversity in the workplace
  • The meaning of equality and diversity
  • Legal support for equality and diversity
  • Environment of equality and diversity

Module 15: Writing reports

  • Presenting a report: Basics
  • How to earn attention and support
  • Report style writing
  • Business reporting

Module 16: Health & Safety

  • Economic reasoning
  • A health and safety management system
  • The spirit of the law
  • Policy and commitment

Module 17: Attending Conferences and Training

  • Benefits of Attending Conferences and Conventions
  • Personal and Professional benefits of a Conference
  • Understanding Conference Benefits and Quantifying Them
  • Getting the maximum from Conferences

Module 18: Management of Social Media

  • Internet Marketing Strategy
  • Why Bother?
  • Digital Channels Overview
  • The Digital Channels

Course 3 - Certificate In Customer Relationship Management Online Course

Module 1 : What is Customer Relationship Management?

Module 2 : Looking at Customers

Module 3 : Measuring CRM

Module 4 : Developing the Relationship 

Module 5 : Clarity in Meeting Preparation

Course 4 - Certificate In Visual Merchandising Online Course

Module 1: What Is Visual Merchandising?

  • What is meant by the term ‘visual merchandising’;
  • The key aims of visual merchandising as a retail practice;
  • The history of visual merchandising;
  • Why visual merchandising is important and effective in selling products;

Module 2: General Principles in Putting Displays Together

  • Why key design principles are the foundation of every successful display;
  • The most common types of display used in retail environments;
  • How to use lighting, to make merchandise more appealing to the customer;
  • How colour can be employed, to display products to good effect;

Module 3: Mannequins

  • The advantages of using mannequins, to display clothing and accessories;
  • How to care for and store mannequins;
  • How to dress a mannequin;
  • The various forms available that can replace or supplement mannequins;

Module 4: Stands and Other Store Fixtures Used in Visual Merchandising

  • What is meant by the term ‘fixture’, in the context of the retail industry;
  • The relationship between the fixtures used in visual merchandising and the way in which a product or line of products is displayed;
  • The various types of stands used in retail environments and how they can enhance a display;
  • How to use platforms and elevations, to show off store merchandise;

Module 5: Planning Store Layouts

  • What is meant by the term ‘store planning’;
  • How the role of a store planner differs from that of a visual merchandiser;
  • Why visual merchandisers should take the time to become familiar with the purposes of store planning, and how it is carried out in practice;
  • The key purposes and aims of store design;

Module 6: Displaying Home Accessories, Homeware and Food

  • The types of merchandise that fall under the category of home accessories (also known as ‘home fashions’;
  • The importance of setting the scene and using lifestyle themes, when displaying homeware and home accessories;
  • How to display small and fragile goods in a safe, aesthetically pleasing manner;
  • How to use mannequins in the promotion of homeware; 

Module 7: Merchandising Shoes and Fashion Accessories

  • Why the presentation of shoes, jewellery and fashion accessories is just as important as that of clothes;
  • The most common props used by visual merchandisers, in order to display items in these categories;
  • How to present shoes, in order to form an attractive display;
  • How to display jewellery in a way that catches the eye of the customer; 

Module 8: Creating Effective Sales and Clearance Campaigns

  • How visual merchandising plays an essential role in the performance of a sales campaign;
  • How to use signs, to promote a sale, and the most effective words and phrases to use, in encouraging sales;
  • How to use symbolism, to communicate price reductions;
  • How to use mannequins and other props, to draw attention to a sale; 

Module 9: Issues in 21st Century Visual Merchandising

  • Why retail does not stand still, and how retailers can stay abreast of the latest trends;
  • The rise of online shopping and its implications for visual merchandising;
  • Why omnichannel retailing is growing in popularity and the implications of this trend, for those working in visual merchandising;
  • The role of pop-up shops in contemporary retail and how a visual merchandiser can put together effective displays, in these environments; 

Module 10: Starting and Furthering Your Career as a Visual Merchandiser

  • Why you need to take a proactive approach, in order to advance within the retail industry;
  • What you need to consider, before studying a formal qualification, and how to choose the right course for you;
  • The options available to you with regards to working hours and environments;
  • How to keep up with changing trends in the retail industry;

Course 5 - Certificate In Events Management Online Course

Module 1: Introduction to Event Planning

  • About Events Management as a Career
  • Why you should become an events manager
  • About what you’ll be doing when you’re working
  • What the benefits of having a certificate are

Module 2 : Strategic Management

  • About the need to strategise everything
  • Why you should pay particular attention to the budget
  • The benefits to strategic management
  • About events management software

Module 3 : Customer Service Skills/ Personal Qualities Required

  • How to offer a high level of customer service
  • What skills you will need to do this
  • Why going the extra mile for your customers is well worth the effort
  • How you can improve your communication skills

Module 4 : Types of event

  • About Small and Private Events
  • About corporate events and understanding their aims
  • About conferences and why timing is critical at these types of events
  • About exhibitions and managing exhibition traffic

Module 5 : Staging and Design

  • How to best use your venue's resources
  • How to make the most of seasonal themes
  • How to work with themes into more intimate events
  • How to bring your event theme to life

Module 6 : Event Management Finances & Ticketing

  • The importance of executing good financial management
  • Key event budgeting rules
  • How to promote and sell tickets
  • About graduated ticket pricing

Module 7 : Health and Safety for Events

  • What events planners have to watch out for
  • How to run an event safely
  • About managing health and safety during the event
  • How to plan for emergencies

Module 8 : Event management logistics & troubleshooting

  • Managing your event's space
  • Electricity and your event
  • Organising sound for your event
  • Arranging tables, tents, and chairs and parking facilities

Module 9 : Wedding Planning Introduction

  • What wedding planners do
  • Why people need wedding planners
  • How wedding planners make money
  • Whether being a wedding planner is as glamorous as it seems

Module 10 : Types of Wedding

  • Religious ceremonies
  • Civil ceremonies
  • Location weddings
  • Non-traditional weddings

Module 11 : The Wedding Planning Process

  • What needs to be done 16 to 18 months before the wedding
  • What needs to be done 6 to 7 months before the wedding
  • What needs to be done in the months running up to the wedding
  • What things can wait until the last week before the wedding

Module 12 : Choosing a Wedding Venue

  • The basics of choosing a wedding venue
  • About wedding venue logistics
  • How to watch out for hidden extras
  • About negotiating with your chosen venue

Module 13 : Wedding ceremonies & Wedding Legalities

  • What duties should be assigned to everyone at the ceremony
  • Who can get married in the UK
  • How to make marriage notices official
  • What the marriage schedule is

Module 14 : Planning a Wedding Theme

  • About choosing a theme
  • How to encourage the couple to focus on their personal style to create a theme
  • How to make sure the theme is plausible
  • How choosing a theme can affect the overall budget

Module 15: Clothing , Beauty & Attire for Weddings

  • How to find wedding attire within budget
  • What regulations you have to be aware of
  • How to save money on wedding attire
  • About making sure the wedding attire fits

Module 16: Wedding Catering

  • What type of catering should a couple opt for
  • How to find caterers that match the budget
  • About arranging the wedding cake
  • About drinks packages

Module 17: Wedding Entertainment

  • About finding the right kind of wedding entertainment
  • About the different forms of wedding entertainment
  • How to keep the kids entertained
  • About making sure the logistics are right

Module 18: Printed Materials and the Gift List

  • What printed materials is the happy couple likely to need?
  • About your role as a wedding planner when it comes to printed materials
  • How to organise a gift list for the couple
  • How to obtain the best prices for printed materials

Module 19 : Wedding Transport

  • Why you should book transport well in advance
  • How to diversify and look at plenty of options
  • About making sure the rest of the party and the guests have transport
  • About adding extra touches

Module 20 : Photography/Videography

  • How to find a great wedding photographer
  • About consulting with the photographer before the big day
  • How to encourage the couple to get more from their photography experience
  • How to find the right videographer

Module 21 : Weddings Abroad

  • What your role is as a wedding planner when your couple is getting married abroad
  • Which tour operators are recommended in the UK for arranging weddings abroad
  • About Visas and other legal aspects
  • Typical destinations for weddings abroad

Module 22 : Starting Your Own Events Planning Business

  • The Pros and Cons of Running an Events Planning Business
  • What You Need to Know About Being a Self-Employed Events Planner
  • Whether You Should Take a Hands-On or Hands-Off Approach
  • Whether You Need a Dedicated Office

Module 23: Marketing, Insurance & Tax

  • About advertising your business
  • About Building a Website for Your Wedding Planning Business
  • The types of insurance you're going to need
  • Facebook, Twitter, and Social Media Advertising

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Become An Effective And Highly Skilled Facilities Manager - 5 Courses in this Bundle

  1.  Facilities Management,

  2.  Office Management & Reception

  3.  Customer Relationship Management

  4.  Visual Merchandising

  5.  Events Management

1. Facilities Management: Become An Effective And Highly Skilled Facilities Manager

This comprehensive course on Facilities Management is a great choice for those individuals who have an interest in the field of facilities; either as an existing professional in the sector or with a desire to enter the industry and looking to master the key skills that they need to embark upon a rewarding and successful career as a Facilities Manager.

Divided into ten thought-provoking and interactive modules, this course delivers all of the skills, knowledge and information that you need to kick start your learning and become an effective and highly skilled Facilities Manager.

Existing Facilities Managers can use this course to reinforce and consolidate their current knowledge and to gain more specialist knowledge in other niche areas that they may not have had direct exposure to.

Those without any formal experience in facilities management will benefit from the all-encompassing scope of the course and practical application that the course offers.

If you are seriously considering a career in facilities management, this course is the ideal starting point for you. It is also particularly useful for those with some previous experience in the field where they can apply their direct knowledge to the topic areas. However, this course has been specifically designed to require no previous knowledge of facilities management.

2. Office Management & Reception: Learn How To Handle The Managerial Position

Our Office Management Course consists of 18 individual modules that are designed to provide you with a full insight into what is expected from somebody working in a managerial position within an office. By working through these modules it will provide you with a better insight and understanding of the office management environment and how best to deal with a range of situations that may arise from time to time.

Studying this course will open up doors for you to go further in your career after receiving your industry approved qualification. You will be required to undertake an examination in order to show that you have correctly understood the various aspects of the modules, allowing you to then move on in your career with a new found confidence.

Throughout the 18 modules you will learn how to handle various situations in the office environment, how to improve certain aspects of your personality, and the way in which you will tackle these problems.

Our modules will guide you through how to improve your own confidence and to be able to identify and better understand your own personality to see how it fits in with the office environment. You will also be taught how to better meet and greet various individuals to make sure that things get off on the right foot and that the all-important first impression is a good one.

In addition, other modules will study the art of communication and its importance within this particular environment. You will also be guided on how to develop a team and get people to work together for the sake of the office. This will include how to create and develop your own administrative systems that fit in with your way of working within the office. Our modules will help you have a better understanding of the financial side of things from budget restraints and keeping supplies topped up. You will also be shown how to handle meetings and staff in general along with their various issues that may arise from time to time.

You will also be shown how to deal with staff promotions and understand how to get to grips with their performance. Legal issues will also be discussed, including equality and diversity policies, alongside writing reports and the importance of health and safety.

Finally, we will take you through social media and its role in the office environment, providing you a full understanding of the different aspects of this industry.

3. Customer Relationship Management: Implement Excellent Customer Relationship Management Processes

 Customer relationship is an imperative part of any modern day business. Building long lasting relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue.

Anyone who wants to ensure that their company retains clients or wants their employees to see the importance of outstanding service will benefit from this convenient online course which can be studied at your own pace and in your own time.

Gain an edge over the competition by implementing excellent customer relationship management processes today.

Introduction to the Customer Relationship Management Course

The Customer Relationship Management course comprises of five information packed modules which should take you around five hours to complete. The course is offered online for added convenience, so you can complete the course in one sitting or you can spread it out over a number of months, depending on your own schedule.

This course comes complete with a multiple choice test. You are given a two chances to pass the test to gain your certification. The certificate is industry recognised and can be verified online.

4. Visual Merchandising: Learn Numerous Practical Aspects Of Visual Merchandising

Visual merchandising is one of a retailer’s most valuable assets. When done well, it can drive sales, inspire loyalty in customers, improve the buying experience and communicate a brand’s core values and ideals. This course will provide you with a comprehensive overview of the principles and practices of visual merchandising. Although the content focuses primarily on visual merchandising within a traditional retail environment, much of the material is also relevant in other art and design-based contexts, such as exhibition design, interior design, ecommerce-related web design, and event planning.

This course addresses numerous practical aspects of visual merchandising, including the proper use of planograms, brand communication, the launching of sales campaigns, and arranging seasonal displays. You will learn exactly what drives a customer to make a purchase, and how to harness the shopper’s senses in such a way that they feel inclined to buy a product. Whether you are a small business owner wanting to learn how to show your products to their best advantage, an individual looking to break into the retail industry, or simply someone with a passion for the visual arts, you will soon develop a working knowledge of all key areas of visual merchandising. The knowledge you gain during this course will prepare you to enter this challenging yet rewarding and highly creative profession.

5. Events Management: Build A Career In Events Management

A career in events management or wedding management can be exceptionally rewarding. This is a fast paced environment where you will be expected to know the industry and have outstanding planning and problem solving skills. This course is ideal for anyone who is looking for a successful career as a wedding or event manager or for anyone who is already working within the industry, but wants to have a certification in place to prove their passion and dedication to the industry.

Introduction to Events Management Course

The events management course is made up of twenty three modules. These modules are brimming with valuable information, tips, advice and guidance to help you enjoy a successful career as an events or wedding manager. The course should take around fifteen hours to complete with the convenience of studying at your own pace and where you feel most comfortable, utilising the online modules which work on all devices.

You will learn a host of essential skills, including staging and design, event logistics, legalities and what you need to know to start your own event management business.

During your studies you will have access to online support and on completion you will need to pass a multiple choice test which is based on what you have learned in the modules. On passing, you can download and print your certificate straight away.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Unlimited lifetime access to course materials
  3. Study as many courses as you want
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

Upon completion of  each course assessment, you will receive a certificate per course. An accredited certificate from the awarding body relating to your course.

Receive Lifetime Access to Course Materials, so you can review at any time.

Facilities Management Online Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Facilities Management Online Course

Module 1: An Introduction to Successful Facilities Management

  • The definition, purpose and objectives of facilities management in an organisation
  • The differences between in-house and outsourced facilities management
  • The role of facilities management and the value that it can add
  • Important personal attributes, skills and knowledge needed to be a Facilities Manager

Module 2: Managing Space Requirements and Space Planning

  • The definition of space planning and its importance within facilities management
  • How to draw up effective space management guidelines
  • What space utilisation rates are and how to make improvements to them for the benefit of the business
  • Factors to consider when choosing new business premises

Module 3: Managing Workplace Services

  • The definition of hard and soft facilities services
  • The use of Building Management Systems and how they can help you to control services such as heating, lighting, air-conditioning and fire management
  • How to ensure the provision of water and toilet facilities, effective waste disposal, car parking and IT services to the workforce
  • Creating a safe and secure working environment, including the use of CCTV and security personnel

Module 4: Managing Employees and Contractors

  • How to hire specialist contractors and subcontractors
  • The benefits and potential problems of working with contractors
  • The key parts of a contract for services agreement, including important legal clauses
  • Recruiting and working with employees, including their statutory entitlements

Module 5: Leases, Purchasing and Vendor Management

  • Types of commercial leases and licences and key terms associated with each arrangement
  • Purchasing, leasing and renting equipment for your business and how to establish the true cost of purchasing equipment
  • How to draw up an effective purchasing strategy for your business
  • Finding and selecting the most appropriate suppliers and vendors for your business

Module 6: Health and Safety at Work

  • The role of the Health and Safety at Work Act and The Health and Safety Executive in relation to health and safety in the workplace
  • Some statistics regarding accidents at work
  • Your responsibilities in relation to accident reporting and documentation
  • How to prevent accidents at work, including risk assessments, training and the provision of personal protective equipment

Module 7: Co-ordinating Maintenance and Repairs

  • The key stages in the life cycle of assets, with a particular focus on maintenance and operation from a facilities management perspective
  • Different types of maintenance management strategies, including preventative maintenance, risk based maintenance, corrective maintenance and emergency corrective maintenance
  • Information about the Provision and Use of Work Equipment Regulations 1998 (PUWER)
  • Common types of maintenance arrangements for HVAC, lifts and escalators and powered doors and gates

Module 8: Facilities Management Projects

  • A definition of project management and how it can be used effectively within a facilities management setting
  • The five main phases of project management
  • Some common types of facilities management project that you may be involved in
  • Planning your facilities project

Module 9: Managing Costs and Business Continuity Planning

  • The importance of cost control in business and effective ways to manage or reduce your costs
  • Some examples of cost cutting measures that a Facilities Manager might put in place
  • Compiling budgets, balance sheets and asset registers
  • The concept of business continuity and how to draw up a robust business continuity plan

Module 10: The Environment and Corporate Social Responsibility in Facilities Management

  • The characteristics of a sustainable or green business
  • Specific ways to improve the sustainability of your organisation, from recycling to purchasing green products
  • A definition of corporate social responsibility and why it is important
  • How to create an effective corporate social responsibility strategy

Course 2 - Certificate In Office Management & Reception Online Course

Module 1: Introduction

  • Who is an Office Manager
  • Typical Duties of an Office Manager
  • Skills Essential for an Office Manager
  • Education and Qualifications

Module 2 : Personality/Confidence

  • Personality and Personality Development
  • Importance of Personality Development
  • Most Important Personality Traits of an Office Manager
  • How to Project Confidence

Module 3 : Meeting and Greeting customers

  • First impression is everything
  • Leadership is creative thought and not reactive thinking
  • Creative Vs. Reactive
  • First impression of a company

Module 4 : Effective Communication

  • Communication and Effective Communication
  • Importance of Effective Communication
  • The Art of Effective Interpersonal Communication
  • Building Effective Communication in an Organisation

Module 5 : Reception Workstation & Teamwork

  • Essentials for a reception
  • Face of the office
  • Qualifications and skills
  • Prospects of a career as a receptionist

Module 6 : Development & Implementation of new Administrative Systems

  • What is an Administrative System?
  • What is Administrative Management?
  • Traditional Administrative Systems
  • Strategy Formulation

Module 7 : Recording office expenditure and managing the budget

  • The Importance of keeping Record of Expenses
  • Maintaining Expense Records
  • How to Keep Records
  • Kinds of Expenses to Record

Module 8 : Organising the office layout and maintaining supplies

  • Office layout: What it means
  • Objectives of Office Layout
  • Importance of Office Layout
  • Principle of Office Layout

Module 9 : Organising and chairing meetings

  • What is a meeting?
  • Different types of meetings
  • Chairing a meeting
  • Do you need a chairperson

Module 10 : Ensuring adequate staff levels

  • What is staffing?
  • The groundwork
  • Required number of personnel
  • Finding temporary staff

Module 11 : Managing Performance

  • Definition of performance management
  • How it works
  • Planning an individual's personal performance
  • The benefits

Module 12 : Delegation

  • What is delegation of work?
  • Necessity of work delegation
  • When to delegate work
  • What work to delegate

Module 13 : Promoting Staff Development and Training

  • What is staff development and training?
  • Importance of training and development
  • What you need to do to train staff
  • Coaching and mentoring

Module 14 : Implementing and Promoting an Equality and Diversity Policy

  • Equality and diversity in the workplace
  • The meaning of equality and diversity
  • Legal support for equality and diversity
  • Environment of equality and diversity

Module 15: Writing reports

  • Presenting a report: Basics
  • How to earn attention and support
  • Report style writing
  • Business reporting

Module 16: Health & Safety

  • Economic reasoning
  • A health and safety management system
  • The spirit of the law
  • Policy and commitment

Module 17: Attending Conferences and Training

  • Benefits of Attending Conferences and Conventions
  • Personal and Professional benefits of a Conference
  • Understanding Conference Benefits and Quantifying Them
  • Getting the maximum from Conferences

Module 18: Management of Social Media

  • Internet Marketing Strategy
  • Why Bother?
  • Digital Channels Overview
  • The Digital Channels

Course 3 - Certificate In Customer Relationship Management Online Course

Module 1 : What is Customer Relationship Management?

Module 2 : Looking at Customers

Module 3 : Measuring CRM

Module 4 : Developing the Relationship 

Module 5 : Clarity in Meeting Preparation

Course 4 - Certificate In Visual Merchandising Online Course

Module 1: What Is Visual Merchandising?

  • What is meant by the term ‘visual merchandising’;
  • The key aims of visual merchandising as a retail practice;
  • The history of visual merchandising;
  • Why visual merchandising is important and effective in selling products;

Module 2: General Principles in Putting Displays Together

  • Why key design principles are the foundation of every successful display;
  • The most common types of display used in retail environments;
  • How to use lighting, to make merchandise more appealing to the customer;
  • How colour can be employed, to display products to good effect;

Module 3: Mannequins

  • The advantages of using mannequins, to display clothing and accessories;
  • How to care for and store mannequins;
  • How to dress a mannequin;
  • The various forms available that can replace or supplement mannequins;

Module 4: Stands and Other Store Fixtures Used in Visual Merchandising

  • What is meant by the term ‘fixture’, in the context of the retail industry;
  • The relationship between the fixtures used in visual merchandising and the way in which a product or line of products is displayed;
  • The various types of stands used in retail environments and how they can enhance a display;
  • How to use platforms and elevations, to show off store merchandise;

Module 5: Planning Store Layouts

  • What is meant by the term ‘store planning’;
  • How the role of a store planner differs from that of a visual merchandiser;
  • Why visual merchandisers should take the time to become familiar with the purposes of store planning, and how it is carried out in practice;
  • The key purposes and aims of store design;

Module 6: Displaying Home Accessories, Homeware and Food

  • The types of merchandise that fall under the category of home accessories (also known as ‘home fashions’;
  • The importance of setting the scene and using lifestyle themes, when displaying homeware and home accessories;
  • How to display small and fragile goods in a safe, aesthetically pleasing manner;
  • How to use mannequins in the promotion of homeware; 

Module 7: Merchandising Shoes and Fashion Accessories

  • Why the presentation of shoes, jewellery and fashion accessories is just as important as that of clothes;
  • The most common props used by visual merchandisers, in order to display items in these categories;
  • How to present shoes, in order to form an attractive display;
  • How to display jewellery in a way that catches the eye of the customer; 

Module 8: Creating Effective Sales and Clearance Campaigns

  • How visual merchandising plays an essential role in the performance of a sales campaign;
  • How to use signs, to promote a sale, and the most effective words and phrases to use, in encouraging sales;
  • How to use symbolism, to communicate price reductions;
  • How to use mannequins and other props, to draw attention to a sale; 

Module 9: Issues in 21st Century Visual Merchandising

  • Why retail does not stand still, and how retailers can stay abreast of the latest trends;
  • The rise of online shopping and its implications for visual merchandising;
  • Why omnichannel retailing is growing in popularity and the implications of this trend, for those working in visual merchandising;
  • The role of pop-up shops in contemporary retail and how a visual merchandiser can put together effective displays, in these environments; 

Module 10: Starting and Furthering Your Career as a Visual Merchandiser

  • Why you need to take a proactive approach, in order to advance within the retail industry;
  • What you need to consider, before studying a formal qualification, and how to choose the right course for you;
  • The options available to you with regards to working hours and environments;
  • How to keep up with changing trends in the retail industry;

Course 5 - Certificate In Events Management Online Course

Module 1: Introduction to Event Planning

  • About Events Management as a Career
  • Why you should become an events manager
  • About what you’ll be doing when you’re working
  • What the benefits of having a certificate are

Module 2 : Strategic Management

  • About the need to strategise everything
  • Why you should pay particular attention to the budget
  • The benefits to strategic management
  • About events management software

Module 3 : Customer Service Skills/ Personal Qualities Required

  • How to offer a high level of customer service
  • What skills you will need to do this
  • Why going the extra mile for your customers is well worth the effort
  • How you can improve your communication skills

Module 4 : Types of event

  • About Small and Private Events
  • About corporate events and understanding their aims
  • About conferences and why timing is critical at these types of events
  • About exhibitions and managing exhibition traffic

Module 5 : Staging and Design

  • How to best use your venue's resources
  • How to make the most of seasonal themes
  • How to work with themes into more intimate events
  • How to bring your event theme to life

Module 6 : Event Management Finances & Ticketing

  • The importance of executing good financial management
  • Key event budgeting rules
  • How to promote and sell tickets
  • About graduated ticket pricing

Module 7 : Health and Safety for Events

  • What events planners have to watch out for
  • How to run an event safely
  • About managing health and safety during the event
  • How to plan for emergencies

Module 8 : Event management logistics & troubleshooting

  • Managing your event's space
  • Electricity and your event
  • Organising sound for your event
  • Arranging tables, tents, and chairs and parking facilities

Module 9 : Wedding Planning Introduction

  • What wedding planners do
  • Why people need wedding planners
  • How wedding planners make money
  • Whether being a wedding planner is as glamorous as it seems

Module 10 : Types of Wedding

  • Religious ceremonies
  • Civil ceremonies
  • Location weddings
  • Non-traditional weddings

Module 11 : The Wedding Planning Process

  • What needs to be done 16 to 18 months before the wedding
  • What needs to be done 6 to 7 months before the wedding
  • What needs to be done in the months running up to the wedding
  • What things can wait until the last week before the wedding

Module 12 : Choosing a Wedding Venue

  • The basics of choosing a wedding venue
  • About wedding venue logistics
  • How to watch out for hidden extras
  • About negotiating with your chosen venue

Module 13 : Wedding ceremonies & Wedding Legalities

  • What duties should be assigned to everyone at the ceremony
  • Who can get married in the UK
  • How to make marriage notices official
  • What the marriage schedule is

Module 14 : Planning a Wedding Theme

  • About choosing a theme
  • How to encourage the couple to focus on their personal style to create a theme
  • How to make sure the theme is plausible
  • How choosing a theme can affect the overall budget

Module 15: Clothing , Beauty & Attire for Weddings

  • How to find wedding attire within budget
  • What regulations you have to be aware of
  • How to save money on wedding attire
  • About making sure the wedding attire fits

Module 16: Wedding Catering

  • What type of catering should a couple opt for
  • How to find caterers that match the budget
  • About arranging the wedding cake
  • About drinks packages

Module 17: Wedding Entertainment

  • About finding the right kind of wedding entertainment
  • About the different forms of wedding entertainment
  • How to keep the kids entertained
  • About making sure the logistics are right

Module 18: Printed Materials and the Gift List

  • What printed materials is the happy couple likely to need?
  • About your role as a wedding planner when it comes to printed materials
  • How to organise a gift list for the couple
  • How to obtain the best prices for printed materials

Module 19 : Wedding Transport

  • Why you should book transport well in advance
  • How to diversify and look at plenty of options
  • About making sure the rest of the party and the guests have transport
  • About adding extra touches

Module 20 : Photography/Videography

  • How to find a great wedding photographer
  • About consulting with the photographer before the big day
  • How to encourage the couple to get more from their photography experience
  • How to find the right videographer

Module 21 : Weddings Abroad

  • What your role is as a wedding planner when your couple is getting married abroad
  • Which tour operators are recommended in the UK for arranging weddings abroad
  • About Visas and other legal aspects
  • Typical destinations for weddings abroad

Module 22 : Starting Your Own Events Planning Business

  • The Pros and Cons of Running an Events Planning Business
  • What You Need to Know About Being a Self-Employed Events Planner
  • Whether You Should Take a Hands-On or Hands-Off Approach
  • Whether You Need a Dedicated Office

Module 23: Marketing, Insurance & Tax

  • About advertising your business
  • About Building a Website for Your Wedding Planning Business
  • The types of insurance you're going to need
  • Facebook, Twitter, and Social Media Advertising

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 070NSA745CB
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate

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