Certificate in Dealing with Difficult People and Situations Online Course

Learn How To Deal With Difficult People

Certificate in Dealing with Difficult People and Situations Online Course

NOW ONLY

AU$199

Save AU$70 (26%)
OFF RRP AU$269
Get Info Pack

Learn How To Deal With Difficult People

 Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life.

Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled. Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.

This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome.

The knowledge and information contained in this course is accessible and clear. The contents have been informed by scientifically validated research based studies. This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.

By the end of this course, you will learn :

  • Understand human needs and their influence on behaviour
  • Use communication skills to reduce conflicts in the workplace
  • Recognise and minimise disruptive workplace behaviour
  • Recognise the factors that promote and hinder productivity
  • Recognise the characteristics of difficult people
  • Deal with difficult people with effective solutions
  • Identify the sources of difficult behaviour
  • Identify the most common difficult personality traits and how to deal with them
  • Focus on the solution (rather than the problem) to deal with difficult people

Course Fast Facts:

  1. Learn the fundamentals of dealing with Difficult People
  2. Comprehensive 5 module Accredited Certificate In Dealing with Difficult People and Situations  Online Course 
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading customer service experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device.

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: Developing an understanding of human behaviour

  • Understand the six universal human needs and how they drive individual behaviour.
  • Learn how to incorporate Transactional Analysis communication skills in the workplace to reduce conflict and increase effectiveness.
  • Be able to recognise and minimise counterproductive workplace behaviour.
  • Grasp the importance of employee recognition, appreciation and autonomy for productivity and work quality.

Module 2: Handling difficult people

  • Identify what behaviours make a person difficult and how you can identify them
  • Learn how to handle difficult people, focusing on solutions to difficult situations and people.
  • Find out the underlying causes of difficult behaviour and awkward personalities
  • Learn how to confidentially challenge people and reduce unnecessary conflict

Module 3: Dealing with difficult situations

  • Understand the psychology of difficult employees and awkward customers
  • Learn how to deal with difficult situations and difficult people in the work place
  • Uncover more about the different types of difficult employees
  • Discover the tips for managing difficult employees, bosses and colleagues

Module 4: Interpersonal Skills for handling difficult People

  • Develop personal skills and resilience for dealing with difficult people
  • Understand how to overcome conflict and move towards negotiation
  • Learn how to create effective relationships in life and at work
  • Discover how to extract as much information as possible by actively listening

Module 5: Personal Development

  • Learn how to reduce your emotional reactions to others by not taking matters so personally
  • Uncover some of your own limiting behaviours and attitudes towards life and others
  • Find ways to create a more positive attitude to life and create a better experience for yourself
  • Understand how our environment and perceptions influence our physical and mental health

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Learn How To Deal With Difficult People

 Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life.

Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled. Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.

This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome.

The knowledge and information contained in this course is accessible and clear. The contents have been informed by scientifically validated research based studies. This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.

By the end of this course, you will learn :

  • Understand human needs and their influence on behaviour
  • Use communication skills to reduce conflicts in the workplace
  • Recognise and minimise disruptive workplace behaviour
  • Recognise the factors that promote and hinder productivity
  • Recognise the characteristics of difficult people
  • Deal with difficult people with effective solutions
  • Identify the sources of difficult behaviour
  • Identify the most common difficult personality traits and how to deal with them
  • Focus on the solution (rather than the problem) to deal with difficult people

Course Fast Facts:

  1. Learn the fundamentals of dealing with Difficult People
  2. Comprehensive 5 module Accredited Certificate In Dealing with Difficult People and Situations  Online Course 
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading customer service experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device.

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: Developing an understanding of human behaviour

  • Understand the six universal human needs and how they drive individual behaviour.
  • Learn how to incorporate Transactional Analysis communication skills in the workplace to reduce conflict and increase effectiveness.
  • Be able to recognise and minimise counterproductive workplace behaviour.
  • Grasp the importance of employee recognition, appreciation and autonomy for productivity and work quality.

Module 2: Handling difficult people

  • Identify what behaviours make a person difficult and how you can identify them
  • Learn how to handle difficult people, focusing on solutions to difficult situations and people.
  • Find out the underlying causes of difficult behaviour and awkward personalities
  • Learn how to confidentially challenge people and reduce unnecessary conflict

Module 3: Dealing with difficult situations

  • Understand the psychology of difficult employees and awkward customers
  • Learn how to deal with difficult situations and difficult people in the work place
  • Uncover more about the different types of difficult employees
  • Discover the tips for managing difficult employees, bosses and colleagues

Module 4: Interpersonal Skills for handling difficult People

  • Develop personal skills and resilience for dealing with difficult people
  • Understand how to overcome conflict and move towards negotiation
  • Learn how to create effective relationships in life and at work
  • Discover how to extract as much information as possible by actively listening

Module 5: Personal Development

  • Learn how to reduce your emotional reactions to others by not taking matters so personally
  • Uncover some of your own limiting behaviours and attitudes towards life and others
  • Find ways to create a more positive attitude to life and create a better experience for yourself
  • Understand how our environment and perceptions influence our physical and mental health

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$199 Save AU$70 (26%)
OFF RRP AU$269
Delivery Method

Online - Certificate of Completion

Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Share this course

Course Summary

Course ID No.: 070NSA57
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate of Completion

Popular Courses and Bundles

Get a FREE Career Planner