Conflict Resolution Online Certificate Course

Learn How To Resolve Conflicts of Any Size

Conflict Resolution Online Certificate Course

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Study Conflict Resolution Online Courses; Resolve Conflict Efficiently and Effectively with Our Best Conflict Resolution Online Course

The Conflict Resolution Online Certificate Course will teach you how to successfully resolve conflicts in ways that are satisfactory to all parties. Conflicts can be resolved in a variety of ways. This can be via surrender, avoidance, with force, legally. A mutually agreeable outcome will generate long term benefits, all this and more can be learned through studying one of our conflict resolution courses online.

The concept of resolving conflict was born out of the realization that violence and litigation were poor options in a cost and practical sense. It is now widely used in a vast range of industries encompassing a wide range of differing circumstances. This conflict resolution training online course will reveal the six-step process successfully used to resolve disputes of any type or size.

Our Conflict Resolution Online courses will also show you key resolution skills required, such as coping effectively with anger and making use of the Agreement Frame.

What you will learn with our conflict resolution online courses

  • Have an understanding of what the meaning of conflict and effective resolution is
  • Develop an understanding of the six stages of the resolution process
  • Know the five main styles of resolving conflict
  • Successfully adapt the resolution process for all kinds of conflict
  • Successfully use parts of the resolution process to avert conflict
  • Be able to use fundamental communication tools, like the Agreement Frame and open questions to frame and resolve disputes
  • Call upon basic stress and anger management techniques when necessary

Conflict Resolution Online Certificate Course - Requirements

The Conflict Resolution Online Certificate Course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Conflict Resolution Online course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded a certificate of completion

Conflict Resolution Online Certificate Course - Outline

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

People are different, and conflicts happen when those differences are brought to the forefront. In this section, we will take a closer look at conflicts, the conflict resolution process, how to understand differences, and how to use these to interact in a more positive, productive way.

What is Conflict?

Conflicts are defined as “to come into collision or disagreement; be contradictory, at variance, or in opposition; clash.”

What is Conflict Resolution?

Conflict resolution refers to the process for parties of two or more individuals to work together to solve a disagreement between them.  Disputes are resolved through negotiation or mediation to resolve the issues both parties disagree on.

Understanding the Conflict Resolution Process

In this part of the course, we explore the different conflict resolution processes.

  • Create an Effective Atmosphere
  • Create a Mutual Understanding
  • Focus on Individual and Shared Needs
  • Get to the Root Cause
  • Generate Options
  • Build a Solution

Section Three: Effective Conflict Resolution Styles

This section discusses the five widely accepted styles of resolving conflicts. We will focus on the collaborative style of conflict resolution, but we have also made it possible to combine this with other conflict resolution styles.

Collaborating

This conflict resolution style requires parties to work together to develop a win-win solution.

Competing

The competitive style takes a more aggressive approach to conflict resolution. It is when a person in conflict takes a firm stand, with each party competing for power until one party wins.

Compromising

In this conflict resolution style, each party gives up something in an effort to create a solution.

Accommodating

This conflict resolution style is one of the most passive with one party giving up what they want to give the other party what they want.

Avoiding

This approach is aimed at defusing the conflict entirely by one party accepting decisions without question to avoid confrontation.

Section Four: Creating a Communicative Atmosphere

Conflicts create a lot of negative energy. Anger, frustration, and disappointment are just some of the negative emotions that characterize conflicts. In this section of the Conflict Resolution Online Certificate course, you will learn how to create a positive atmosphere when trying to resolve conflicts.

Neutralizing Emotions

Both agree must first agree that they want to resolve the conflict. Without this, resolving conflicts can be difficult, if not impossible. Key steps for people in conflict include:

  • Accept that you have negative feelings and that these feelings are normal.
  • Acknowledge the feelings and their root causes. Example: “I feel very angry about the way George spoke to me in that meeting.”

Setting Ground Rules

Ground rules create a foundation where conflicting parties can start resolving their conflict. Your basic framework for ground rules should be:

  • Developed and agreed upon by both parties.
  • Positive when it is possible. (For example, “We will listen to each other’s statements fully,” rather than, “We will not interrupt.”)
  • Fair to both parties
  • Enforceable
  • Adjustable
  • Written and posted somewhere where both parties can refer to it (for more formal dispute resolution processes).

Choosing the Time and Place

A key component when resolving conflicts is conducting this at the proper time and place. Ideally, this should be done in a quiet place and away from distractions.

Section Five: Creating a Mutual Understanding

Finding a win-win situation is the preferred outcome for any conflict. In this section, we will discuss how creating mutual understanding can form the basis for a win-win solution.

What Do I Want?

To start the process, parties should first identify what they want out of the conflict. However, for this to work, both parties should state this positively.

What Do They Want?

After identifying what a party wants, the next step is to determine what the other party wants. To be successful, you must generate as many questions from as many angles as possible.

What Do We Want?

After determining the needs and wants of both parties, look for areas where these wants overlap. These areas can form the basis for establishing mutual ground.

When working through the wants and needs of both parties, be careful not to jump to conclusions. Rather, be on the lookout for the root cause. Often, the problem is not what it seems.

Section Six: Focusing on Individual and Shared Needs

This section discusses the different techniques of building common ground and using it to create partnerships. We will also take a look at some of the steps essential for achieving the best solution possible for the situation.

Finding Common Ground

We have previously discussed finding common ground by determining each party's wants and needs. Finding common ground should be a continuing process throughout the entire conflict resolution process. This is to ensure that a win-win solution and bring the two parties working towards solving a problem.

Building Positive Energy and Goodwill

Conflicts result in the creation of negative emotions on both parties. Turning negative energy into something positive can go a long way into building goodwill with the person you conflict with. Below are some ways to build positive energy.

  • Have a good attitude.
  • Frame things positively.
  • Create actionable items.

Strengthening Your Partnership

Turning conflicting parties into problem-solving teammates are one of the most effective resolution tools. This can be achieved by first establishing a common ground to help bridge the gap between parties.

Section Seven: Getting to the Root Cause

In this section, you will learn how to get to the root cause of conflict. This is essential for establishing a long-term solution rather than a band-aid solution.

Examining Root Causes

After laying the foundation, the next step is to examine the root causes of the conflict. A simple verbal investigation can do this.

Creating a Cause and Effect Diagram

Another way of getting to the root of the conflict is by creating a cause and effect diagram. This process can be time-consuming but is an excellent tool for complicated or team conflicts. This diagram should also be constantly updated as new cases are discovered.

The Importance of Forgiveness

Forgiveness is an essential concept in conflict resolution. Forgiveness does not mean forgetting but doing away with the ill-feelings it created. It also involves accepting the consequences and moving forward. 

Identifying the Benefits of Resolution

Conflict resolution involves digging deep into the issues, exploring unfamiliar territory, to get to the core of the conflict and prevent the conflict from reoccurring. While the benefits of conflict resolution can be obvious, another way of determining the benefits is by asking what would happen if the conflict was not resolved.

Section Eight: Generating Options

In this section, we will discuss the different options for resolutions available when resolving a conflict. During this stage, it is essential that you generate as many options as possible so you can have a wider selection of solutions to choose from.

Generate, Don’t Evaluate

This is not the time to determine the quality of the solution. During this stage, your main objective is to generate as many ideas on how to resolve the conflict.

Creating Mutual Gain Options and Multiple Option Solutions

After creating a good list of options, it is now time to look over the list and perform some basic evaluation.

Digging Deeper into Your Options

Begin narrowing the list and dig deeper into each option and identify the following:

  • The effort for each option (perhaps on a scale of one to ten)
  • The payback for each option (also on a scale of one to ten)

Section Nine: Building a Solution

This section discusses creating a criterion and using criteria to create a shortlist of options before moving on to a solution.

Creating Criteria

First, set aside your list of options and start building a framework for evaluating options. This framework should focus on the wants and needs of both parties.

Creating a Shortlist

After the criteria have been created, it is now time to bring out the list of solutions. You must remove any solutions that do not meet the must-have criteria that you and your partner identified.

Choosing a Solution

After creating a shortlist, you are now in a position to choose a final solution. Below is a checklist to help you evaluate your chosen solution.

  • Is it a win-win solution for everyone involved?
  • Are all needs provided for?
  • Are all criteria met?

Building a Plan

This is the time to create a plan to put the solution in action. Simple situations require simple plans, while more complex conflicts require a more detailed plan.

Section Ten: The Short Version of the Process

In the past sections, we explored the six phases of conflict resolution. This part of the course discusses an abridged version of the processes that can be used to resolve conflicts easily.

Evaluating the Situation

  • Phase One (Creating an Effective Atmosphere)
  • Phase Two (Creating a Mutual Understanding)
  • Phase Three (Focusing on Individual and Shared Goals)

Choosing Your Steps

Make a shortlist of possible solutions and move on to the next phase.

Creating an Action Plan

Make a quick evaluation after selecting some ideas on how to resolve the conflict. It is also a good idea to create a backup plan in case your approach doesn’t work.

Using Individual Process Steps

You have learned the different steps in conflict resolution. But in some cases, some of these processes can be used individually as a conflict resolution tool.

Module Eleven: Additional Tools

To help wrap up this course, we would like to share some additional tools that can help you resolve conflicts.

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials courses available at Courses For Success.

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
48%
4 star
32%
3 star
13%
2 star
4%
1 star
3%
(248)
Average rating 4 out of 5 stars

Eric Vera

20 October 2020 09:52:56 AM

So many great tools, I will definitely review these and implement them in the future! Thank you

Pelesa Tui

14 October 2020 11:21:39 AM

Excellent course

Pelesa Tui

9 October 2020 05:42:33 PM

excellent course

Julia Elizabeth Shadwick

1 October 2020 03:18:13 PM

Conflict happens when differences come to light causing disagreement. workplace collaboration is paramount to company success. a number of techniques are used to aid in the conflict resolution process. Bringing the conflict into the openly use of an action plan, involving ground rules and understanding the c/r process requires multiple solutions and frameworks that get to the root cause of the conflict. Use of the fish one diagram is one effective model leading to a win win solution.

Diamond

12 September 2020 12:30:21 AM

TEST

Hannah Corrado

31 August 2020 02:52:49 AM

Good

Ula Thepsouvanh

26 August 2020 07:32:48 PM

Insightful

Ula Thepsouvanh

26 August 2020 07:32:11 PM

Insightful

Ula Thepsouvanh

26 August 2020 07:31:22 PM

Insightful

Ula

26 August 2020 07:30:39 PM

Insightful

Ula Thepsouvanh

26 August 2020 07:22:18 PM

Very insightful

Ula Thepsouvanh

26 August 2020 06:43:32 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:44:12 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:44:04 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:43:48 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:43:14 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:35:00 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:34:41 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:34:23 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:34:06 PM

Insightful

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About this Course

Study Conflict Resolution Online Courses; Resolve Conflict Efficiently and Effectively with Our Best Conflict Resolution Online Course

The Conflict Resolution Online Certificate Course will teach you how to successfully resolve conflicts in ways that are satisfactory to all parties. Conflicts can be resolved in a variety of ways. This can be via surrender, avoidance, with force, legally. A mutually agreeable outcome will generate long term benefits, all this and more can be learned through studying one of our conflict resolution courses online.

The concept of resolving conflict was born out of the realization that violence and litigation were poor options in a cost and practical sense. It is now widely used in a vast range of industries encompassing a wide range of differing circumstances. This conflict resolution training online course will reveal the six-step process successfully used to resolve disputes of any type or size.

Our Conflict Resolution Online courses will also show you key resolution skills required, such as coping effectively with anger and making use of the Agreement Frame.

What you will learn with our conflict resolution online courses

  • Have an understanding of what the meaning of conflict and effective resolution is
  • Develop an understanding of the six stages of the resolution process
  • Know the five main styles of resolving conflict
  • Successfully adapt the resolution process for all kinds of conflict
  • Successfully use parts of the resolution process to avert conflict
  • Be able to use fundamental communication tools, like the Agreement Frame and open questions to frame and resolve disputes
  • Call upon basic stress and anger management techniques when necessary

Conflict Resolution Online Certificate Course - Requirements

The Conflict Resolution Online Certificate Course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Conflict Resolution Online course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded a certificate of completion

Conflict Resolution Online Certificate Course - Outline

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

People are different, and conflicts happen when those differences are brought to the forefront. In this section, we will take a closer look at conflicts, the conflict resolution process, how to understand differences, and how to use these to interact in a more positive, productive way.

What is Conflict?

Conflicts are defined as “to come into collision or disagreement; be contradictory, at variance, or in opposition; clash.”

What is Conflict Resolution?

Conflict resolution refers to the process for parties of two or more individuals to work together to solve a disagreement between them.  Disputes are resolved through negotiation or mediation to resolve the issues both parties disagree on.

Understanding the Conflict Resolution Process

In this part of the course, we explore the different conflict resolution processes.

  • Create an Effective Atmosphere
  • Create a Mutual Understanding
  • Focus on Individual and Shared Needs
  • Get to the Root Cause
  • Generate Options
  • Build a Solution

Section Three: Effective Conflict Resolution Styles

This section discusses the five widely accepted styles of resolving conflicts. We will focus on the collaborative style of conflict resolution, but we have also made it possible to combine this with other conflict resolution styles.

Collaborating

This conflict resolution style requires parties to work together to develop a win-win solution.

Competing

The competitive style takes a more aggressive approach to conflict resolution. It is when a person in conflict takes a firm stand, with each party competing for power until one party wins.

Compromising

In this conflict resolution style, each party gives up something in an effort to create a solution.

Accommodating

This conflict resolution style is one of the most passive with one party giving up what they want to give the other party what they want.

Avoiding

This approach is aimed at defusing the conflict entirely by one party accepting decisions without question to avoid confrontation.

Section Four: Creating a Communicative Atmosphere

Conflicts create a lot of negative energy. Anger, frustration, and disappointment are just some of the negative emotions that characterize conflicts. In this section of the Conflict Resolution Online Certificate course, you will learn how to create a positive atmosphere when trying to resolve conflicts.

Neutralizing Emotions

Both agree must first agree that they want to resolve the conflict. Without this, resolving conflicts can be difficult, if not impossible. Key steps for people in conflict include:

  • Accept that you have negative feelings and that these feelings are normal.
  • Acknowledge the feelings and their root causes. Example: “I feel very angry about the way George spoke to me in that meeting.”

Setting Ground Rules

Ground rules create a foundation where conflicting parties can start resolving their conflict. Your basic framework for ground rules should be:

  • Developed and agreed upon by both parties.
  • Positive when it is possible. (For example, “We will listen to each other’s statements fully,” rather than, “We will not interrupt.”)
  • Fair to both parties
  • Enforceable
  • Adjustable
  • Written and posted somewhere where both parties can refer to it (for more formal dispute resolution processes).

Choosing the Time and Place

A key component when resolving conflicts is conducting this at the proper time and place. Ideally, this should be done in a quiet place and away from distractions.

Section Five: Creating a Mutual Understanding

Finding a win-win situation is the preferred outcome for any conflict. In this section, we will discuss how creating mutual understanding can form the basis for a win-win solution.

What Do I Want?

To start the process, parties should first identify what they want out of the conflict. However, for this to work, both parties should state this positively.

What Do They Want?

After identifying what a party wants, the next step is to determine what the other party wants. To be successful, you must generate as many questions from as many angles as possible.

What Do We Want?

After determining the needs and wants of both parties, look for areas where these wants overlap. These areas can form the basis for establishing mutual ground.

When working through the wants and needs of both parties, be careful not to jump to conclusions. Rather, be on the lookout for the root cause. Often, the problem is not what it seems.

Section Six: Focusing on Individual and Shared Needs

This section discusses the different techniques of building common ground and using it to create partnerships. We will also take a look at some of the steps essential for achieving the best solution possible for the situation.

Finding Common Ground

We have previously discussed finding common ground by determining each party's wants and needs. Finding common ground should be a continuing process throughout the entire conflict resolution process. This is to ensure that a win-win solution and bring the two parties working towards solving a problem.

Building Positive Energy and Goodwill

Conflicts result in the creation of negative emotions on both parties. Turning negative energy into something positive can go a long way into building goodwill with the person you conflict with. Below are some ways to build positive energy.

  • Have a good attitude.
  • Frame things positively.
  • Create actionable items.

Strengthening Your Partnership

Turning conflicting parties into problem-solving teammates are one of the most effective resolution tools. This can be achieved by first establishing a common ground to help bridge the gap between parties.

Section Seven: Getting to the Root Cause

In this section, you will learn how to get to the root cause of conflict. This is essential for establishing a long-term solution rather than a band-aid solution.

Examining Root Causes

After laying the foundation, the next step is to examine the root causes of the conflict. A simple verbal investigation can do this.

Creating a Cause and Effect Diagram

Another way of getting to the root of the conflict is by creating a cause and effect diagram. This process can be time-consuming but is an excellent tool for complicated or team conflicts. This diagram should also be constantly updated as new cases are discovered.

The Importance of Forgiveness

Forgiveness is an essential concept in conflict resolution. Forgiveness does not mean forgetting but doing away with the ill-feelings it created. It also involves accepting the consequences and moving forward. 

Identifying the Benefits of Resolution

Conflict resolution involves digging deep into the issues, exploring unfamiliar territory, to get to the core of the conflict and prevent the conflict from reoccurring. While the benefits of conflict resolution can be obvious, another way of determining the benefits is by asking what would happen if the conflict was not resolved.

Section Eight: Generating Options

In this section, we will discuss the different options for resolutions available when resolving a conflict. During this stage, it is essential that you generate as many options as possible so you can have a wider selection of solutions to choose from.

Generate, Don’t Evaluate

This is not the time to determine the quality of the solution. During this stage, your main objective is to generate as many ideas on how to resolve the conflict.

Creating Mutual Gain Options and Multiple Option Solutions

After creating a good list of options, it is now time to look over the list and perform some basic evaluation.

Digging Deeper into Your Options

Begin narrowing the list and dig deeper into each option and identify the following:

  • The effort for each option (perhaps on a scale of one to ten)
  • The payback for each option (also on a scale of one to ten)

Section Nine: Building a Solution

This section discusses creating a criterion and using criteria to create a shortlist of options before moving on to a solution.

Creating Criteria

First, set aside your list of options and start building a framework for evaluating options. This framework should focus on the wants and needs of both parties.

Creating a Shortlist

After the criteria have been created, it is now time to bring out the list of solutions. You must remove any solutions that do not meet the must-have criteria that you and your partner identified.

Choosing a Solution

After creating a shortlist, you are now in a position to choose a final solution. Below is a checklist to help you evaluate your chosen solution.

  • Is it a win-win solution for everyone involved?
  • Are all needs provided for?
  • Are all criteria met?

Building a Plan

This is the time to create a plan to put the solution in action. Simple situations require simple plans, while more complex conflicts require a more detailed plan.

Section Ten: The Short Version of the Process

In the past sections, we explored the six phases of conflict resolution. This part of the course discusses an abridged version of the processes that can be used to resolve conflicts easily.

Evaluating the Situation

  • Phase One (Creating an Effective Atmosphere)
  • Phase Two (Creating a Mutual Understanding)
  • Phase Three (Focusing on Individual and Shared Goals)

Choosing Your Steps

Make a shortlist of possible solutions and move on to the next phase.

Creating an Action Plan

Make a quick evaluation after selecting some ideas on how to resolve the conflict. It is also a good idea to create a backup plan in case your approach doesn’t work.

Using Individual Process Steps

You have learned the different steps in conflict resolution. But in some cases, some of these processes can be used individually as a conflict resolution tool.

Module Eleven: Additional Tools

To help wrap up this course, we would like to share some additional tools that can help you resolve conflicts.

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials courses available at Courses For Success.

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Average rating 4 out of 5 stars
5 star
48%
4 star
32%
3 star
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2 star
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1 star
3%

Eric Vera

20 October 2020 09:52:56 AM

So many great tools, I will definitely review these and implement them in the future! Thank you

Pelesa Tui

14 October 2020 11:21:39 AM

Excellent course

Pelesa Tui

9 October 2020 05:42:33 PM

excellent course

Julia Elizabeth Shadwick

1 October 2020 03:18:13 PM

Conflict happens when differences come to light causing disagreement. workplace collaboration is paramount to company success. a number of techniques are used to aid in the conflict resolution process. Bringing the conflict into the openly use of an action plan, involving ground rules and understanding the c/r process requires multiple solutions and frameworks that get to the root cause of the conflict. Use of the fish one diagram is one effective model leading to a win win solution.

Diamond

12 September 2020 12:30:21 AM

TEST

Hannah Corrado

31 August 2020 02:52:49 AM

Good

Ula Thepsouvanh

26 August 2020 07:32:48 PM

Insightful

Ula Thepsouvanh

26 August 2020 07:32:11 PM

Insightful

Ula Thepsouvanh

26 August 2020 07:31:22 PM

Insightful

Ula

26 August 2020 07:30:39 PM

Insightful

Ula Thepsouvanh

26 August 2020 07:22:18 PM

Very insightful

Ula Thepsouvanh

26 August 2020 06:43:32 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:44:12 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:44:04 PM

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Ula Thepsouvanh

23 August 2020 09:43:48 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:43:14 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:35:00 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:34:41 PM

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Ula Thepsouvanh

23 August 2020 09:34:23 PM

Insightful

Ula Thepsouvanh

23 August 2020 09:34:06 PM

Insightful

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Course Summary

Course ID: 020CROSC
Delivery Mode: Online
Access: Lifetime
Time: Study at your own pace
Duration: 6-8 Hours
Assessments: Yes
Qualification: Certificate

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