Conflict Resolution Course

Learn How To Resolve Conflicts of Any Size

Conflict Resolution Course

NOW ONLY

AU$199

Save AU$70 (26%)
OFF RRP AU$269
Get Info Pack

Effectively Resolve Conflict with Our Conflict Resolution Course

The Conflict Resolution Course will teach you how to successfully resolve conflicts in ways that are satisfactory to all parties. Conflicts can be resolved in a variety of ways. This can be via surrender, avoidance, with force, legally. An outcome that is mutually agreeable will generate long term benefits. Choose one of our workplace conflict resolution training courses today!

The concept of resolving conflict professionally was born out of the realisation that violence and litigation were poor options in a cost and practical sense. It is now widely used in a vast range of industries encompassing a wide range of differing circumstances. This conflict resolution training online course will reveal the six-step process successfully used to resolve disputes of any type or size.

The conflict resolution online course will also show you key resolution skills required,  such as coping effectively with anger and making use of the Agreement Frame.

Conflict Resolution Course Online Topics:

  • How to build positive energy

  • The fishbone diagram

  • Using the Agreement Frame

Upon completion of this Online Conflict Resolution Training, you will:

  • Have an understanding of what the meaning of conflict and effective resolution is

  • Develop an understanding of the six stages of the resolution process

  • Know the five main styles of resolving conflict

  • Successfully adapt the resolution process for all kinds of conflict

  • Successfully use parts of the resolution process to avert conflict

  • Be able to use fundamental communication tools, like the Agreement Frame and open questions to frame and resolve disputes

  • Call upon basic stress and anger management techniques when necessary

Conflict Resolution Training Program Quick Facts:

  1. Simply structured conflict resolution classes online are simple to follow and comprehend

  2. Just 6 to 8 hours of coursework is required

  3. Unlimited lifetime access to our online classes

  4. All course material is delivered on-line and available 24/7 from any computer or Smartphone with internet access

  5. Study from  work or home in your own time and at your own pace

  6. A Conflict resolution certificate online granted on successful completion of the course

Conflict Resolution Course Delivery

All conflict resolution courses provided by Courses For Success are readily available online through our learning management system

 

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials soft skills courses available at Courses For Success.

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 

Customer Reviews

5 star
45%
4 star
29%
3 star
18%
2 star
4%
1 star
3%
(168)
Average rating 3.5 out of 5 stars

23 October 2019 04:43:53 PM

The course is basic but exceptional, It provides essential tools to resolve conflict
I am going to practice this at work, it will help a lot
Every manager, supervisor or leader, in general, should learn and do this course. I will recommend this course with my coworkers, thank you

Ivon

7 October 2019 05:41:31 PM

7 October 2019 05:29:11 PM

3 October 2019 03:20:58 PM

awesome

3 October 2019 12:12:40 PM

great

2 October 2019 12:37:34 PM

great work

24 September 2019 10:18:53 AM

THIS CLASS HAS MANY GOOD CONFLICT RESOLUTION IDEAS

6 September 2019 03:23:00 AM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

3 September 2019 08:38:35 AM

thanks a bunch!

29 August 2019 01:04:44 PM

An informative and helpful course

29 August 2019 01:03:56 PM

An informative and helpful course

30 July 2019 02:56:42 PM

knowledgeable and conscious oriented ....makes you fully aware of a conflict and how to resolve it using the sense of maturity as per this course.

20 July 2019 09:18:51 AM

Nice and clear course

18 July 2019 03:59:29 AM

Great class very insightful

12 May 2019 06:36:32 PM

great cause,easy steps to follow and very informative

7 May 2019 03:11:10 AM

I learned a lot from this course.

21 April 2019 02:11:34 AM

I found this course Amazingly useful

21 April 2019 01:59:36 AM

I found the courses very useful as it proffer solution to the common challenges of everyday lives, not just in the work place but also in marriage, families, friends etc. As a matter of fact where there is a need for more than one person to live, work or co exist, conflict resolution will a viable tool need to see more productivity in every area of life.

31 January 2019 07:37:23 PM

A fantastic & very easy to follow course. I feel well prepared to handle any situation of conflict

8 December 2018 05:36:32 AM

Thoroughly enjoyed the course, it was very informative and will help me in my new role as a team leader in an early childhood education centre. It will also help me in my everyday personal life.

Load more reviews Loading...
About this Course

Effectively Resolve Conflict with Our Conflict Resolution Course

The Conflict Resolution Course will teach you how to successfully resolve conflicts in ways that are satisfactory to all parties. Conflicts can be resolved in a variety of ways. This can be via surrender, avoidance, with force, legally. An outcome that is mutually agreeable will generate long term benefits. Choose one of our workplace conflict resolution training courses today!

The concept of resolving conflict professionally was born out of the realisation that violence and litigation were poor options in a cost and practical sense. It is now widely used in a vast range of industries encompassing a wide range of differing circumstances. This conflict resolution training online course will reveal the six-step process successfully used to resolve disputes of any type or size.

The conflict resolution online course will also show you key resolution skills required,  such as coping effectively with anger and making use of the Agreement Frame.

Conflict Resolution Course Online Topics:

  • How to build positive energy

  • The fishbone diagram

  • Using the Agreement Frame

Upon completion of this Online Conflict Resolution Training, you will:

  • Have an understanding of what the meaning of conflict and effective resolution is

  • Develop an understanding of the six stages of the resolution process

  • Know the five main styles of resolving conflict

  • Successfully adapt the resolution process for all kinds of conflict

  • Successfully use parts of the resolution process to avert conflict

  • Be able to use fundamental communication tools, like the Agreement Frame and open questions to frame and resolve disputes

  • Call upon basic stress and anger management techniques when necessary

Conflict Resolution Training Program Quick Facts:

  1. Simply structured conflict resolution classes online are simple to follow and comprehend

  2. Just 6 to 8 hours of coursework is required

  3. Unlimited lifetime access to our online classes

  4. All course material is delivered on-line and available 24/7 from any computer or Smartphone with internet access

  5. Study from  work or home in your own time and at your own pace

  6. A Conflict resolution certificate online granted on successful completion of the course

Conflict Resolution Course Delivery

All conflict resolution courses provided by Courses For Success are readily available online through our learning management system

 

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials soft skills courses available at Courses For Success.

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 
(168)
Average rating 3.5 out of 5 stars
5 star
45%
4 star
29%
3 star
18%
2 star
4%
1 star
3%

23 October 2019 04:43:53 PM

The course is basic but exceptional, It provides essential tools to resolve conflict
I am going to practice this at work, it will help a lot
Every manager, supervisor or leader, in general, should learn and do this course. I will recommend this course with my coworkers, thank you

Ivon

7 October 2019 05:41:31 PM

7 October 2019 05:29:11 PM

3 October 2019 03:20:58 PM

awesome

3 October 2019 12:12:40 PM

great

2 October 2019 12:37:34 PM

great work

24 September 2019 10:18:53 AM

THIS CLASS HAS MANY GOOD CONFLICT RESOLUTION IDEAS

6 September 2019 03:23:00 AM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

3 September 2019 08:38:35 AM

thanks a bunch!

29 August 2019 01:04:44 PM

An informative and helpful course

29 August 2019 01:03:56 PM

An informative and helpful course

30 July 2019 02:56:42 PM

knowledgeable and conscious oriented ....makes you fully aware of a conflict and how to resolve it using the sense of maturity as per this course.

20 July 2019 09:18:51 AM

Nice and clear course

18 July 2019 03:59:29 AM

Great class very insightful

12 May 2019 06:36:32 PM

great cause,easy steps to follow and very informative

7 May 2019 03:11:10 AM

I learned a lot from this course.

21 April 2019 02:11:34 AM

I found this course Amazingly useful

21 April 2019 01:59:36 AM

I found the courses very useful as it proffer solution to the common challenges of everyday lives, not just in the work place but also in marriage, families, friends etc. As a matter of fact where there is a need for more than one person to live, work or co exist, conflict resolution will a viable tool need to see more productivity in every area of life.

31 January 2019 07:37:23 PM

A fantastic & very easy to follow course. I feel well prepared to handle any situation of conflict

8 December 2018 05:36:32 AM

Thoroughly enjoyed the course, it was very informative and will help me in my new role as a team leader in an early childhood education centre. It will also help me in my everyday personal life.

Load more reviews Loading...

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$199 Save AU$70 (26%)
OFF RRP AU$269
Delivery Method

Online - Certificate

Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Share this course

Course Summary

Course ID No.: 020CROSC
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 6-8 Hours
Assessments: Yes (multiple choice)
Qualification: Certificate

Learn More With Course Bundles

Popular Courses and Bundles

Get a FREE Career Planner