Conflict Resolution: Dealing With Difficult People Online Bundle, 5 Certificate Courses

Learn the Basics of Conflict Resolution

Conflict Resolution: Dealing With Difficult People Online Bundle, 5 Certificate Courses

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Get Conflict Resolution: Dealing With Difficult People, Leadership Skills for Supervisors: Communication, Coaching & Conflict, Influence & Persuasion, Self-Leadership and Delegation: The Art Of Delegating Effectively in this Bundle

1. Conflict Resolution: Dealing With Difficult People: Learn the Basics of Conflict Resolution

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In our Workplace Conflict Settlement Classes you will learn: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

2. Leadership Skills for Supervisors: Communication, Coaching, and Conflict: Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this conflict resolution training course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

3. Influence and Persuasion: Speak With Persuasion And Become Influential

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also receive an introduction to basic neuro linguistic programming techniques.

4. Self-Leadership: Explore The Four Pillars Of Self-Leadership

Self-leadership combines taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. This course will cover all of these aspects and teach you how to make meaningful, empowered choices while taking action to get where you want to go.

In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know.

5. Delegation: The Art Of Delegating Effectively: Delegating Effectively

Effective delegation is one of the most valuable skills you can master. It reduces your workload while developing employee skills and preparing them for advancement. This course will explore the delegation process and give you the skills you need to start delegating effectively.

This course will teach you how delegation can make you more successful, ways that you can delegate, techniques for giving instructions, how to monitor delegation results, and how to give good feedback. You will also learn an eight-step delegation process that you can customize for any situation.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Conflict Resolution: Dealing With Difficult People Online Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Conflict Resolution: Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Pre-Assignment Review

  •     Making Connections

Session 3: Whats Your Type? How About Mine?

  •     Seeking Information
  •     Identifying Your Characteristics and Preferences
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly As – Inquiring Rationals, Part One
  •     Mostly As – Inquiring Rationals, Part Two
  •     Mostly Bs – Authentic Idealists, Part One
  •     Mostly Bs – Authentic Idealists, Part Two
  •     Mostly Cs – Organized Guardians, Part One
  •     Mostly Cs – Organized Guardians, Part Two
  •     Mostly Ds – Resourceful Artisans, Part One
  •     Mostly Ds – Resourceful Artisans, Part Two
  •     Whats Important?
  •     Debrief
  •     Understanding Introverts and Extroverts
  •     Questionnaire
  •     Using the Continuum
  •     Case Study

Session 4: Understanding Leadership

  •     About Leadership
  •     The Situational Leadership II® Model
  •     Understanding Your Comfort Zone
  •     Choosing Our Style
  •     The Cyclical Process
  •     Managing Performance
  •     Making Connections
  •     Servant Leadership
  •     Making Connections
  •     Onboarding and Orientation
  •     First Day Disasters
  •     Considering the Consequences

Session 5: Manage Your Time and Your Energy

  •     Introduction
  •     Larks and Owls
  •     SPIRIT Goals
  •     Organizing Your Workspace, Part One
  •     Organizing Your Workspace, Part Two
  •     Organizing Your Workspace, Part Three
  •     Our Top Time Management Tip

Session 6: The Commitment Curve

  •     The Big Picture
  •     The Phases of the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     Summary
  •     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

  •     The Coaching Model
  •     Step One: Frame a Conversation, Part One
  •     Step One: Frame a Conversation, Part Two
  •     Step Two: Create Opportunities
  •     Step Three: Create an Action Plan
  •     Step Four: Give Feedback, Part One
  •     Step Four: Give Feedback, Part Two
  •     The Dialogue Model
  •     Defining I Messages
  •     Building the Message
  •     Description Techniques
  •     The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

  •     Reflection
  •     Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

  •     Secrets to Success
  •     Creating the Right Environment
  •     Making Connections
  •     Practices to Practice
  •     Making Connections

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 3 - Certificate In Influence and Persuasion Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment-Article
  •     Pre-Assignment-Questions

Session 2: Understanding Persuasion

  •     How Persuasion Works
  •     Predictability
  •     Reciprocation
  •     Consistency and Commitment
  •     Social Evidence
  •     Authority
  •     Liking
  •     Scarcity
  •     Self-Interest
  •     Pre-Assignment Review

Session 3: Preparing to Persuade

  •     Pushing and Pulling
  •     Communicating with Confidence
  •     Have a Purpose
  •     Have an Outcome
  •     Make Sure the Receiver is Ready
  •     Apply Positive Intent
  •     Words to Watch Out For
  •     Your Inner Self Talk
  •     Frame of Reference
  •     Suspending Belief

Session 4: Getting Off on the Right Foot

  •     Building Rapport
  •     About Rapport
  •     Establish and Maintain Rapport
  •     Matching and Mirroring
  •     Body Language
  •     Voice Characteristics
  •     Pacing
  •     Scenario One
  •     Scenario Two
  •     Leading

Session 5: Presentation Strategies

  •     Five Points for Any Presentation
  •     The Five S Framework
  •     Preparing with the Five S Pattern

Session 6: Using Stories to Persuade

  •     The Importance of Story
  •     Stories Have to Make You Stand Out
  •     Your Story has to be Believable
  •     Storytelling Works When it Makes Something More
  •     Have a Beginning, Middle, and End
  •     Be Conscious of Our Attention Span
  •     Storytelling Time

Session 7: Using Neuro Linguistic Programming

  •     Defining Neuro Linguistic Programming
  •     Neuro + Linguistic + Programming =
  •     So What Does it Mean?
  •     A Brief History
  •     Understanding Common NLP Terms
  •     Embedding Positive or Negative Commands
  •     Storytelling Time
  •     Influencing Outcomes
  •     Presuppositions as Questions
  •     Insightful Sentences

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 4 - Certificate In Self-Leadership Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Self-Leadership

  •     Defining Self-Leadership
  •     Defining Self-Leadership
  •     Four Pillars of Self-Leadership
  •     Making Connections

Session 3: Knowing Who You Are

  •     Creating a Personal Vision Statement
  •     Step One Identify Your Values
  •     Step Two Define Your Values
  •     Step Three Put It All Together
  •     Identifying Dreams and Setting Goals
  •     Dream Examples
  •     SPIRIT
  •     Writing Tips
  •     Getting Goals on Paper
  •     Setting Ourselves Up For Success
  •     Building Accountability Into Your Goals

Session 4: Change Management

  •     Control and Change
  •     Making Connections

Session 5: Knowing What You Do

  •     Your Behavior
  •     Negative Cues
  •     Positive Cues
  •     Making Connections
  •     Making Connections
  •     Lifelong Learning
  •     Lifelong Learning
  •     Learning Plans
  •     Making Connections

Session 6: Motivation for Optimists

  •     Motivation from Within
  •     Making Connections
  •     Creating a Motivational Climate
  •     The Value of Optimism
  •     ABC’s of Optimism
  •     Pessimism vs. Optimism
  •     VET Process
  •     Adversities

Session 7: Using What You Know

  •     Our Physical Self
  •     Questions to Consider
  •     Questions to Consider
  •     Emotional Intelligence
  •     The Seven Emotions
  •     What Do Emotions Tell Us
  •     Applying Emotional Intelligence

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate In Delegation: The Art Of Delegating Effectively Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment Background

 Session 2: Why Delegate?

  • Advantages and Disadvantages of Delegating
  • More on Delegation
  • Delegation Do's and Don'ts
  • Self-Assessment

 Session 3: What is Delegation?

  • Delegation Definitions
  • Four Basic Steps to Delegation
  • Levels of Delegation
  • Breaking Down the Model
  • Guidelines for Success
  • What to Delegate
  • Lateral Delegation

 Session 4: Pre-Assignment Review

  • Pre-Assignment Review

 Session 5: Picking the Right Person

  • Demonstrated Skill
  • Employee Motivation
  • Matching Skills and People

 Session 6: The Delegation Meeting

  • Delegation Assignment Steps

 Session 7: Putting it into Practice

  • Case Study
  • Activity
  • Steps for a Delegation Meeting

 Session 8: Giving Instructions

  • Three Types of Instructions
  • Requests
  • Suggestions
  • Preparing Instructions

 Session 9: Monitoring Delegation

  • Why Should You Monitor Delegation?
  • How Do You Monitor?

 Session 10: Practicing Delegation

  • Decision One
  • Your Employees
  • How Do You Monitor?
  • Decision Two
  • Decision Three
  • Decision Four
  • Decision Five

 Session 11: Giving Feedback

  • The Ingredients of Good Feedback
  • Characteristics of Effective Feedback
  • Case Studies

 Session 12: Becoming a Good Delegator

  • Characteristics of Effective Delegators

 Session 13: A Personal Action Plan

  • Starting Point
  • Short-Term Goals and Rewards
  • Long-Term Goals

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
29%
4 star
29%
3 star
33%
2 star
4%
1 star
4%
(45)
Average rating 3.5 out of 5 stars

Eric Vera

20 October 2020 09:52:56 AM

So many great tools, I will definitely review these and implement them in the future! Thank you

Georgina Scholz

23 July 2020 02:41:10 PM

Just Loved this one ! Just love how you have it set out
Thanks so much

Stephen Burt

27 June 2020 05:02:05 AM

Great info

Melissa Louise cornish

28 March 2020 01:33:38 PM

This is a great way to learn skills you didn’t even k if you needed about resolving conflict in the work place as well as in the home

corallee yeo

3 October 2019 03:20:58 PM

awesome

Chavone C Simmonds

18 July 2019 03:59:29 AM

Great class very insightful

Cole Adegoke

21 April 2019 02:11:34 AM

I found this course Amazingly useful

Lance Guthrie

31 January 2019 07:37:23 PM

A fantastic & very easy to follow course. I feel well prepared to handle any situation of conflict

Pagan Jane Macdonald

1 September 2018 01:18:12 PM

easy to understand and follow the information :)

Anthony Leifi

17 March 2018 11:01:25 AM

This is the best I ever came cross and it has open helped with my job.

Dawn Correll

28 July 2017 03:21:46 AM

Great course!

Maria Eugenia Rosas Ramirez

6 March 2016 02:00:22 PM

I love the simplicity of the material, de diagrams and the downloads!

Lisa Coe

10 November 2016 01:43:37 PM

Quick & easy, great course.

Ashley Sultana

7 August 2020 09:22:15 PM

Gave a good overview of the subject

Adam Henschke

6 May 2020 10:17:48 AM

A good starting point to develop skills regarding conflict resolution

Ning Zhang

22 April 2020 11:31:11 AM

the course gives me a clear plan on how to resolve the conflict

Rasengwe Frans Ratshefola

14 May 2019 08:31:09 PM

I enjoyed the content very informative like it.

Thx

Mohammed Atwani

8 February 2018 11:07:52 AM

The course is very helpful and easy to follow and straight to the point.

Arjun Budwar

19 December 2017 10:04:53 PM

Good course highlighting conflict resolution process

Jessica Deshotel

8 April 2016 01:57:18 AM

I learned a great deal and found this course simple to follow and complete. It captured and held my attention.

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About this Course

Get Conflict Resolution: Dealing With Difficult People, Leadership Skills for Supervisors: Communication, Coaching & Conflict, Influence & Persuasion, Self-Leadership and Delegation: The Art Of Delegating Effectively in this Bundle

1. Conflict Resolution: Dealing With Difficult People: Learn the Basics of Conflict Resolution

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In our Workplace Conflict Settlement Classes you will learn: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

2. Leadership Skills for Supervisors: Communication, Coaching, and Conflict: Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this conflict resolution training course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

3. Influence and Persuasion: Speak With Persuasion And Become Influential

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also receive an introduction to basic neuro linguistic programming techniques.

4. Self-Leadership: Explore The Four Pillars Of Self-Leadership

Self-leadership combines taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. This course will cover all of these aspects and teach you how to make meaningful, empowered choices while taking action to get where you want to go.

In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know.

5. Delegation: The Art Of Delegating Effectively: Delegating Effectively

Effective delegation is one of the most valuable skills you can master. It reduces your workload while developing employee skills and preparing them for advancement. This course will explore the delegation process and give you the skills you need to start delegating effectively.

This course will teach you how delegation can make you more successful, ways that you can delegate, techniques for giving instructions, how to monitor delegation results, and how to give good feedback. You will also learn an eight-step delegation process that you can customize for any situation.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

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Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

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The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Conflict Resolution: Dealing With Difficult People Online Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Conflict Resolution: Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Pre-Assignment Review

  •     Making Connections

Session 3: Whats Your Type? How About Mine?

  •     Seeking Information
  •     Identifying Your Characteristics and Preferences
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly As – Inquiring Rationals, Part One
  •     Mostly As – Inquiring Rationals, Part Two
  •     Mostly Bs – Authentic Idealists, Part One
  •     Mostly Bs – Authentic Idealists, Part Two
  •     Mostly Cs – Organized Guardians, Part One
  •     Mostly Cs – Organized Guardians, Part Two
  •     Mostly Ds – Resourceful Artisans, Part One
  •     Mostly Ds – Resourceful Artisans, Part Two
  •     Whats Important?
  •     Debrief
  •     Understanding Introverts and Extroverts
  •     Questionnaire
  •     Using the Continuum
  •     Case Study

Session 4: Understanding Leadership

  •     About Leadership
  •     The Situational Leadership II® Model
  •     Understanding Your Comfort Zone
  •     Choosing Our Style
  •     The Cyclical Process
  •     Managing Performance
  •     Making Connections
  •     Servant Leadership
  •     Making Connections
  •     Onboarding and Orientation
  •     First Day Disasters
  •     Considering the Consequences

Session 5: Manage Your Time and Your Energy

  •     Introduction
  •     Larks and Owls
  •     SPIRIT Goals
  •     Organizing Your Workspace, Part One
  •     Organizing Your Workspace, Part Two
  •     Organizing Your Workspace, Part Three
  •     Our Top Time Management Tip

Session 6: The Commitment Curve

  •     The Big Picture
  •     The Phases of the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     Summary
  •     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

  •     The Coaching Model
  •     Step One: Frame a Conversation, Part One
  •     Step One: Frame a Conversation, Part Two
  •     Step Two: Create Opportunities
  •     Step Three: Create an Action Plan
  •     Step Four: Give Feedback, Part One
  •     Step Four: Give Feedback, Part Two
  •     The Dialogue Model
  •     Defining I Messages
  •     Building the Message
  •     Description Techniques
  •     The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

  •     Reflection
  •     Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

  •     Secrets to Success
  •     Creating the Right Environment
  •     Making Connections
  •     Practices to Practice
  •     Making Connections

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 3 - Certificate In Influence and Persuasion Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment-Article
  •     Pre-Assignment-Questions

Session 2: Understanding Persuasion

  •     How Persuasion Works
  •     Predictability
  •     Reciprocation
  •     Consistency and Commitment
  •     Social Evidence
  •     Authority
  •     Liking
  •     Scarcity
  •     Self-Interest
  •     Pre-Assignment Review

Session 3: Preparing to Persuade

  •     Pushing and Pulling
  •     Communicating with Confidence
  •     Have a Purpose
  •     Have an Outcome
  •     Make Sure the Receiver is Ready
  •     Apply Positive Intent
  •     Words to Watch Out For
  •     Your Inner Self Talk
  •     Frame of Reference
  •     Suspending Belief

Session 4: Getting Off on the Right Foot

  •     Building Rapport
  •     About Rapport
  •     Establish and Maintain Rapport
  •     Matching and Mirroring
  •     Body Language
  •     Voice Characteristics
  •     Pacing
  •     Scenario One
  •     Scenario Two
  •     Leading

Session 5: Presentation Strategies

  •     Five Points for Any Presentation
  •     The Five S Framework
  •     Preparing with the Five S Pattern

Session 6: Using Stories to Persuade

  •     The Importance of Story
  •     Stories Have to Make You Stand Out
  •     Your Story has to be Believable
  •     Storytelling Works When it Makes Something More
  •     Have a Beginning, Middle, and End
  •     Be Conscious of Our Attention Span
  •     Storytelling Time

Session 7: Using Neuro Linguistic Programming

  •     Defining Neuro Linguistic Programming
  •     Neuro + Linguistic + Programming =
  •     So What Does it Mean?
  •     A Brief History
  •     Understanding Common NLP Terms
  •     Embedding Positive or Negative Commands
  •     Storytelling Time
  •     Influencing Outcomes
  •     Presuppositions as Questions
  •     Insightful Sentences

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 4 - Certificate In Self-Leadership Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Self-Leadership

  •     Defining Self-Leadership
  •     Defining Self-Leadership
  •     Four Pillars of Self-Leadership
  •     Making Connections

Session 3: Knowing Who You Are

  •     Creating a Personal Vision Statement
  •     Step One Identify Your Values
  •     Step Two Define Your Values
  •     Step Three Put It All Together
  •     Identifying Dreams and Setting Goals
  •     Dream Examples
  •     SPIRIT
  •     Writing Tips
  •     Getting Goals on Paper
  •     Setting Ourselves Up For Success
  •     Building Accountability Into Your Goals

Session 4: Change Management

  •     Control and Change
  •     Making Connections

Session 5: Knowing What You Do

  •     Your Behavior
  •     Negative Cues
  •     Positive Cues
  •     Making Connections
  •     Making Connections
  •     Lifelong Learning
  •     Lifelong Learning
  •     Learning Plans
  •     Making Connections

Session 6: Motivation for Optimists

  •     Motivation from Within
  •     Making Connections
  •     Creating a Motivational Climate
  •     The Value of Optimism
  •     ABC’s of Optimism
  •     Pessimism vs. Optimism
  •     VET Process
  •     Adversities

Session 7: Using What You Know

  •     Our Physical Self
  •     Questions to Consider
  •     Questions to Consider
  •     Emotional Intelligence
  •     The Seven Emotions
  •     What Do Emotions Tell Us
  •     Applying Emotional Intelligence

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate In Delegation: The Art Of Delegating Effectively Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment Background

 Session 2: Why Delegate?

  • Advantages and Disadvantages of Delegating
  • More on Delegation
  • Delegation Do's and Don'ts
  • Self-Assessment

 Session 3: What is Delegation?

  • Delegation Definitions
  • Four Basic Steps to Delegation
  • Levels of Delegation
  • Breaking Down the Model
  • Guidelines for Success
  • What to Delegate
  • Lateral Delegation

 Session 4: Pre-Assignment Review

  • Pre-Assignment Review

 Session 5: Picking the Right Person

  • Demonstrated Skill
  • Employee Motivation
  • Matching Skills and People

 Session 6: The Delegation Meeting

  • Delegation Assignment Steps

 Session 7: Putting it into Practice

  • Case Study
  • Activity
  • Steps for a Delegation Meeting

 Session 8: Giving Instructions

  • Three Types of Instructions
  • Requests
  • Suggestions
  • Preparing Instructions

 Session 9: Monitoring Delegation

  • Why Should You Monitor Delegation?
  • How Do You Monitor?

 Session 10: Practicing Delegation

  • Decision One
  • Your Employees
  • How Do You Monitor?
  • Decision Two
  • Decision Three
  • Decision Four
  • Decision Five

 Session 11: Giving Feedback

  • The Ingredients of Good Feedback
  • Characteristics of Effective Feedback
  • Case Studies

 Session 12: Becoming a Good Delegator

  • Characteristics of Effective Delegators

 Session 13: A Personal Action Plan

  • Starting Point
  • Short-Term Goals and Rewards
  • Long-Term Goals

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(45)
Average rating 3.5 out of 5 stars
5 star
29%
4 star
29%
3 star
33%
2 star
4%
1 star
4%

Eric Vera

20 October 2020 09:52:56 AM

So many great tools, I will definitely review these and implement them in the future! Thank you

Georgina Scholz

23 July 2020 02:41:10 PM

Just Loved this one ! Just love how you have it set out
Thanks so much

Stephen Burt

27 June 2020 05:02:05 AM

Great info

Melissa Louise cornish

28 March 2020 01:33:38 PM

This is a great way to learn skills you didn’t even k if you needed about resolving conflict in the work place as well as in the home

corallee yeo

3 October 2019 03:20:58 PM

awesome

Chavone C Simmonds

18 July 2019 03:59:29 AM

Great class very insightful

Cole Adegoke

21 April 2019 02:11:34 AM

I found this course Amazingly useful

Lance Guthrie

31 January 2019 07:37:23 PM

A fantastic & very easy to follow course. I feel well prepared to handle any situation of conflict

Pagan Jane Macdonald

1 September 2018 01:18:12 PM

easy to understand and follow the information :)

Anthony Leifi

17 March 2018 11:01:25 AM

This is the best I ever came cross and it has open helped with my job.

Dawn Correll

28 July 2017 03:21:46 AM

Great course!

Maria Eugenia Rosas Ramirez

6 March 2016 02:00:22 PM

I love the simplicity of the material, de diagrams and the downloads!

Lisa Coe

10 November 2016 01:43:37 PM

Quick & easy, great course.

Ashley Sultana

7 August 2020 09:22:15 PM

Gave a good overview of the subject

Adam Henschke

6 May 2020 10:17:48 AM

A good starting point to develop skills regarding conflict resolution

Ning Zhang

22 April 2020 11:31:11 AM

the course gives me a clear plan on how to resolve the conflict

Rasengwe Frans Ratshefola

14 May 2019 08:31:09 PM

I enjoyed the content very informative like it.

Thx

Mohammed Atwani

8 February 2018 11:07:52 AM

The course is very helpful and easy to follow and straight to the point.

Arjun Budwar

19 December 2017 10:04:53 PM

Good course highlighting conflict resolution process

Jessica Deshotel

8 April 2016 01:57:18 AM

I learned a great deal and found this course simple to follow and complete. It captured and held my attention.

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Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

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This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

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After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

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Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

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Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

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You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

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There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

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If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

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  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
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All the required material for your course is included in the online system, you do not need to buy anything else.

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Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

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You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

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Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

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Delivery Mode: Online
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