Soft Skills Online Bundle, 4 Certificate Courses

Learn everything from working with tough personalities to making better business decisions

Soft Skills Online Bundle, 4 Certificate Courses

NOW ONLY

AU$749

Save AU$1651 (69%)
OFF RRP AU$2400
Get Info Pack

Soft Skills Online Bundle, 4 Courses

Achieving Success with Difficult People

Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

Interpersonal Communication

Communicating successfully depends on effective use of communication strategies and behaviors. Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate. This course will show you how to manage the conscious and unconscious codes of meaning we send to each other and to respond with appropriate codes in turn. Communicating is necessary. Knowing how to do it well is personally satisfying and professionally wise.

Skills for Making Great Decisions

Learn how to make excellent everyday decisions from an experienced counselor and life coach. You'll discover the steps necessary to achieve your goals, as well as the power that ordinary, everyday decisions can have over the quality of your life. You'll develop some important guidelines for when to take risks, when to trust your luck, and what to do if you make a mistake. The goal of this course is to give you the power to live the best life you can and make the very most of every opportunity.

Individual Excellence

Develop career-enhancing skills in a single course that covers twelve popular one-day seminar topics, including goal setting, time management, and personal organization. You'll learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict in your life. Develop a fulfilling career plan and improve relationships with co-workers, friends, and family.

Course Fast Facts:

  • Learn Certificate in Soft Skills Suite in only 24 to 32 weeks
  • Approximately only 2 to 4 hours per week of study is required
  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You can download printer friendly course material or save for viewing off line
  • You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete the course receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course I: Achieving Success with Difficult People

There are 12 units of study

Identifying Preferred Communication Styles
In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

Analyzing Your Own Difficult-Person Situation
In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Dealing With Hostile-Aggressive Personality Types
Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

Deaing With Difficult Passive Personality Types
In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

Dealing With Aggressive Subcategories of Difficult Intuitors
In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Identitfying and Dealing With Relaters
Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

Developing Skills to Become More Flexible
In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieve.

Exploring Resilience-Building Strategies
In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

Discovering the Importance of Assertiveness to Positive Relationships
After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

Changing Your Own Assertiveness Skills
You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Learning Techniques to Improve Your Listening Abilities
Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.

 

Course II: Interpersonal Communication

There are 12 units of study

Communication Basics

In this lesson, we'll explore two detailed models that explain the complex nature of communication. You'll learn how words, the situation, what's going on in the heads of those communicating, and even environment are all connected—and that they all change from one communication event to the next. I'll explain a way to think about and use language that will help you more effectively avoid misunderstandings.

Communication Misunderstandings

Have you ever been in a situation where you don't know whether to say less, say more, or say nothing? In this lesson, you'll learn seven premises of communication that will help you through those times. Have you ever felt shy, apprehensive, or reluctant about communicating? This lesson will help you understand that reluctance and offer you two strategies for improving communication competence.

The Personal Side of Communication

In this lesson, you'll learn how our individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how we communicate. You'll also explore how we all seek gratification of specific human needs through the unique and complicated communication process.

Language and Logic

In this lesson, I'll show you how language affects reasoning abilities. You'll learn about constructing useful word maps that benefit your decision making as well as strategies you can use to avoid mental traps that can clog your thinking process. You'll also learn that language has limits, often making it difficult to separate fact from fiction.

Nonverbal Messages

Can you say something without uttering a word? In addition to voice, facial expression, and body movement, today we'll talk about other ways people send messages without making a sound. You'll also learn that men and women develop and use very different nonverbal communication behaviors—sending messages of either inclusion or exclusion.

Intercultural Communication Differences

In this lesson, we'll look at cultural identity and how it molds habits of communication no matter what the language of the culture is. You'll learn how cultures of the world are divided into two main categories. You'll examine how individuals and groups generalize and stereotype others and the psychological reasons for doing that.

Effective Listening

In this lesson, we'll explore types of listening as well as the discipline listening requires. We'll go over the barriers to effective listening, and strategies you can use to improve your listening habits. We'll compare poor listening to empathic listening, and then evaluate the effects each has on personal and professional communication success.

Gender Communication Differences

In this lesson, you're invited to examine gender differences from the inside out. You'll learn how brain structure as well as physical structure helps determine how men and women communicate. You'll learn about the ways humans learn to act as either masculine or feminine and who teaches them. We'll explore how differences in masculine and feminine behavior manifest themselves in personal and business relationships.

Relationship Dynamics

In today's lesson, you'll learn the three main characteristics that make up any relationship as well as the stages that all relationships go through. I'll show you how to identify relationship stages in order to evaluate relationships you have. You'll explore how self-disclosure and psychological balance affects relationships and discover the role lying plays in relationships.

Communication Rules

Today we'll examine several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others. You'll learn three rules for effective communication behavior that will help you know when and how to adjust your communication behavior. You'll also learn how you can influence the behavior of others in the communication situation.

Conversation Climate

In this lesson, you'll learn how people can change the direction of a conversation to advance a personal agenda. We'll go over strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation. We'll also explore the nature of communication cohesiveness within small groups and where individuality fits in group membership.

Interpersonal Conflict Resolution

In our last lesson, you'll learn how to identify various types of interpersonal conflicts and then we'll discuss some myths about conflict. We'll explore ways in which men and women handle conflict differently, and how different cultural groups approach and resolve conflict. You'll learn how to dissect a conflict and apply four steps to successful conflict resolution at work, within the family, or among friends.

 

Course III: Skills for Making Great Decisions

There are 12 units of study

Born Decision Makers

Your brain is amazingly well-equipped with all kinds of tools for making great decisions! Natural skills, such as pattern matching and problem framing, often help you make wise choices. But just owning tools doesn't mean you know how to use them skillfully. In our first lesson, we'll discuss how to make the most of some of your natural abilities and also avoid some common pitfalls, like bias, myopia, and overconfidence.

Needs, Wants, and Actions

Did you know that you make decisions virtually every minute of every day, even in your sleep? Just as drops of water, given enough time, can carve out a canyon, all those decisions—even the little ones—will eventually have a huge impact on your life. In this lesson, you'll learn about five kinds of decisions you make every day, as well as the critical difference between actions and intentions!

Achieving Personal Goals

What's the difference between a goal and a dream? A goal is something you can control through your own efforts, where a dream depends on luck or fate. When you want something, how do you know if it's a dream or a goal? How can you make your wishes come true? You'll find many of the answers in this lesson. We'll talk about short-term and long-term goals, the steps for achieving goals, and how to know when you should change your goals.

Making Everyday Decisions

In today's lesson, we'll discuss when and how to pay close attention to those little, seemingly unimportant everyday decisions that really do make a difference. You'll learn how to identify three types of decisions—conscious, unconscious, and subconscious—and know when decisions for change need to be made. You'll develop some very useful skills for planning, prioritizing, and dealing with that thief of time, procrastination.

Dealing With Crisis

What is a crisis? Is it something that happens outside of you, or is it how you feel? What are the qualities that make a situation critical? How can you make the best decisions possible when time and information are limited but you're under a lot of pressure to take action? Today's lesson will help you cope with uncertainty and prepare for the unexpected. You'll learn techniques that can help you relax and cope better, regardless of what may be happening around you.

Dealing With Our Emotions

Life would certainly be dull if we didn't have feelings! Good feelings—like love, joy, and laughter—give us pleasure. Bad feelings—like confusion, sorrow, and guilt—can help us learn and grow. But feelings often conflict with logic and reason and get us in trouble. How do you know whether to listen to your emotions or ignore them when it comes to making decisions? You'll find some of the answers in this lesson

Making Decisions With Others

Like emotions, other people certainly help to make life worth living. But boy—can they ever complicate things when it comes to making good decisions! In this lesson, we'll discuss some important skills for setting good boundaries with others and dealing with disagreement. You'll learn how to develop attitudes that are essential for good relationships and how to work effectively with others to make the best possible decisions.

Learning to Manage Risk

You've heard the expression "Nothing ventured, nothing gained." Sometimes you have to risk a little to gain a lot. But when is it best to go out on a limb, and when is it best to hold on to the trunk? In today's lesson, we'll go over some foolproof guidelines for managing risk. You'll also decide if you're basically a risk-taker, a play-it-safe type, or somewhere in between.

Understanding Luck

Luck happens. But are we completely at its mercy, blown around on the sea of life by the winds of change? The answer is no! In this lesson, you'll learn how the element of luck affects what you expect from life and how to use that to your advantage. You'll find out how to avoid being misled by superstition and wishful thinking, as well as how to use positive expectations to help steer your life the way you want it to go.

Recovering From Mistakes

Have you ever made a mistake? Do you expect that you may someday make another one? If so, then the topics we'll explore in this lesson are important! You'll learn about some of the main reasons we make poor decisions, as well as both healthy and unhealthy ways to respond to your own errors. You'll learn how to recover from mistakes, turning them into opportunities to learn and grow.

Changing Habits

Habits can be terrific time-savers! They often allow us to do the right thing automatically, without even having to think about it. On the other hand, we all know that there are those other kinds of habits—the ones that lead us to do the wrong things automatically! This lesson will give you power over your own habits as you learn skills for developing good habits and getting rid of the ones you don't need.

Decision- Making Tools and Resources

Throughout this course, you'll use a journal to help you learn about and practice some good decision-making skills. In our final lesson, you'll learn more about the power of journaling. You'll also get some ideas for how to use other very useful decision-making tools, including notes, lists, and diagrams. Finally, you'll get some good ideas about when to consult experts and when to wing it on your own.

 

Course IV: Individual Excellence

There are 12 units of study

Introduction: Your Career Plan
Career planning creates a road map for your life. It determines what you do and when you do it. Effective career planning begins with a self-assessment, continues on to researching potential career moves, and ends with goal setting. Today, we'll show you how to start developing a useful career plan, regardless of whether you're at the beginning of your journey or have been traveling on the road for a while.
 
Goal Setting and Creativity
In our first lesson, we identified goal setting as an important ingredient in developing your career plan. We shared a step-by-step process for creating and implementing meaningful goals. In this lesson, we'll investigate many more elements of effective goal setting. We'll also explore the nature of creative thinking and share methods for increasing your creativity.
 
Interpersonal Communication (Getting People To Listen and Listening So People Speak)
Whenever two or more people interact, communication takes place. Unfortunately, communication often leads to misunderstanding, frustration, and dissatisfaction. Today, you'll learn how to become a better verbal communicator. We'll help you develop a clear message, deliver it through the right communication channels, and improve your listening and understanding of body language and other forms of nonverbal communication.
 
Written Communication
Now that you have a good understanding of verbal communication, it's time to discuss written communication. In this lesson, we'll present principles and concepts to help you plan, organize, and write your ideas so that you become a master communicator. We'll also discuss the various types of written documents such as reports, memos, e-mails, letters, proposals, policies, and procedures.
 
Becoming and Staying Organized
Personal organization is a highly desirable goal, but one that many people find hard to achieve. It's not about having good intentions or telling a close friend, "This year I'm going to be organized!" The keys to personal organization are awareness, preparation, execution, and follow-through. Our objective for today's lesson is to help you use these keys to open the doors that will lead you to becoming organized.
 
Problem Solving and Decision-Making
Life is filled with opportunities, problems, and choices. So, today, we'll examine key elements of problem solving, present a model of decision-making, and discuss how to use numerical methods to arrive at the best solutions.
 
Time Management (Taking Control
In this lesson, we'll discuss time management, which should really be called self management. The ability to use time wisely makes it easier to accomplish tasks, improves performance, and reduces stress. So, your goal should be to use time to increase your productivity and accomplish a greater number of objectives. The concepts we'll discuss today will help you do just that.
 
Stress Management (Is Stress Desirable?)
Stress is an unavoidable part of life and can't be eliminated. You experience stress during a salary negotiation, a visit to the dentist for a root canal, or at an exciting basketball game. When you manage your stress, you increase your chances of enjoying a fulfilling and rewarding life. In this lesson, we'll help you understand what stress really is, identify where it comes from, find out how it affects you, and learn some stress reduction and coping strategies.
 
Risk Management (How Much Should You Take?)
Risk taking and risk avoiding are parts of everyday life. Life requires choices and choices require risks. These days, how well you identify, research, measure, and take risks is a big part of what determines how successful you will be. Today, we'll help you understand what risk is and present concepts and strategies to help you take calculated risks and make the right choices.
 
Conflict Management (Should It Be Avoided?)
Most people dislike conflict. But it's often unavoidable. Conflict comes from your beliefs, opinions, values, desires, needs, and habits. Contrary to what many people think, conflict is not necessarily undesirable. In this lesson, you'll learn where conflict comes from and examine different strategies that can help you manage it constructively.
 
Financial Skills (Part I)
Some people call accounting the language of business. To be able to use this language, you need to have a good grasp of key financial concepts and fundamentals. So, today, we'll discuss the differences between bookkeeping and accounting, share basic accounting terms, show you various types of accounting methods, and walk you through the two most widely used financial statements.
 
Financial Skills (Part II)
In our final lesson, we'll continue our discussion of accounting and finance. We'll examine various types of costs, determine what cash flow really means, identify key differences between financial and cost accounting, and explore how to make rational investments. After all, you don't mind making a little money, do you?

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Adobe PDF plug - in ( a free download obtained at Adobe.com)

Email

Through well-crafted lessons, expert online instruction and interaction with your tutor, participants in these courses gain valuable knowledge at their convenience. They have the flexibility to study at their own pace combined with enough structure and support to complete the course. And they can access the classroom 24/7 from anywhere with an Internet connection.

New sessions of each course run every month. They last six weeks, with two new lessons being released weekly. The courses are entirely Web-based with comprehensive lessons, quizzes, and assignments. A dedicated professional instructor facilitates every course; pacing learners, answering questions, giving feedback, and facilitating discussions.

About this Course

Soft Skills Online Bundle, 4 Courses

Achieving Success with Difficult People

Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

Interpersonal Communication

Communicating successfully depends on effective use of communication strategies and behaviors. Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate. This course will show you how to manage the conscious and unconscious codes of meaning we send to each other and to respond with appropriate codes in turn. Communicating is necessary. Knowing how to do it well is personally satisfying and professionally wise.

Skills for Making Great Decisions

Learn how to make excellent everyday decisions from an experienced counselor and life coach. You'll discover the steps necessary to achieve your goals, as well as the power that ordinary, everyday decisions can have over the quality of your life. You'll develop some important guidelines for when to take risks, when to trust your luck, and what to do if you make a mistake. The goal of this course is to give you the power to live the best life you can and make the very most of every opportunity.

Individual Excellence

Develop career-enhancing skills in a single course that covers twelve popular one-day seminar topics, including goal setting, time management, and personal organization. You'll learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict in your life. Develop a fulfilling career plan and improve relationships with co-workers, friends, and family.

Course Fast Facts:

  • Learn Certificate in Soft Skills Suite in only 24 to 32 weeks
  • Approximately only 2 to 4 hours per week of study is required
  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You can download printer friendly course material or save for viewing off line
  • You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete the course receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course I: Achieving Success with Difficult People

There are 12 units of study

Identifying Preferred Communication Styles
In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

Analyzing Your Own Difficult-Person Situation
In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Dealing With Hostile-Aggressive Personality Types
Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

Deaing With Difficult Passive Personality Types
In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

Dealing With Aggressive Subcategories of Difficult Intuitors
In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Identitfying and Dealing With Relaters
Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

Developing Skills to Become More Flexible
In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieve.

Exploring Resilience-Building Strategies
In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

Discovering the Importance of Assertiveness to Positive Relationships
After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

Changing Your Own Assertiveness Skills
You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Learning Techniques to Improve Your Listening Abilities
Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.

 

Course II: Interpersonal Communication

There are 12 units of study

Communication Basics

In this lesson, we'll explore two detailed models that explain the complex nature of communication. You'll learn how words, the situation, what's going on in the heads of those communicating, and even environment are all connected—and that they all change from one communication event to the next. I'll explain a way to think about and use language that will help you more effectively avoid misunderstandings.

Communication Misunderstandings

Have you ever been in a situation where you don't know whether to say less, say more, or say nothing? In this lesson, you'll learn seven premises of communication that will help you through those times. Have you ever felt shy, apprehensive, or reluctant about communicating? This lesson will help you understand that reluctance and offer you two strategies for improving communication competence.

The Personal Side of Communication

In this lesson, you'll learn how our individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how we communicate. You'll also explore how we all seek gratification of specific human needs through the unique and complicated communication process.

Language and Logic

In this lesson, I'll show you how language affects reasoning abilities. You'll learn about constructing useful word maps that benefit your decision making as well as strategies you can use to avoid mental traps that can clog your thinking process. You'll also learn that language has limits, often making it difficult to separate fact from fiction.

Nonverbal Messages

Can you say something without uttering a word? In addition to voice, facial expression, and body movement, today we'll talk about other ways people send messages without making a sound. You'll also learn that men and women develop and use very different nonverbal communication behaviors—sending messages of either inclusion or exclusion.

Intercultural Communication Differences

In this lesson, we'll look at cultural identity and how it molds habits of communication no matter what the language of the culture is. You'll learn how cultures of the world are divided into two main categories. You'll examine how individuals and groups generalize and stereotype others and the psychological reasons for doing that.

Effective Listening

In this lesson, we'll explore types of listening as well as the discipline listening requires. We'll go over the barriers to effective listening, and strategies you can use to improve your listening habits. We'll compare poor listening to empathic listening, and then evaluate the effects each has on personal and professional communication success.

Gender Communication Differences

In this lesson, you're invited to examine gender differences from the inside out. You'll learn how brain structure as well as physical structure helps determine how men and women communicate. You'll learn about the ways humans learn to act as either masculine or feminine and who teaches them. We'll explore how differences in masculine and feminine behavior manifest themselves in personal and business relationships.

Relationship Dynamics

In today's lesson, you'll learn the three main characteristics that make up any relationship as well as the stages that all relationships go through. I'll show you how to identify relationship stages in order to evaluate relationships you have. You'll explore how self-disclosure and psychological balance affects relationships and discover the role lying plays in relationships.

Communication Rules

Today we'll examine several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others. You'll learn three rules for effective communication behavior that will help you know when and how to adjust your communication behavior. You'll also learn how you can influence the behavior of others in the communication situation.

Conversation Climate

In this lesson, you'll learn how people can change the direction of a conversation to advance a personal agenda. We'll go over strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation. We'll also explore the nature of communication cohesiveness within small groups and where individuality fits in group membership.

Interpersonal Conflict Resolution

In our last lesson, you'll learn how to identify various types of interpersonal conflicts and then we'll discuss some myths about conflict. We'll explore ways in which men and women handle conflict differently, and how different cultural groups approach and resolve conflict. You'll learn how to dissect a conflict and apply four steps to successful conflict resolution at work, within the family, or among friends.

 

Course III: Skills for Making Great Decisions

There are 12 units of study

Born Decision Makers

Your brain is amazingly well-equipped with all kinds of tools for making great decisions! Natural skills, such as pattern matching and problem framing, often help you make wise choices. But just owning tools doesn't mean you know how to use them skillfully. In our first lesson, we'll discuss how to make the most of some of your natural abilities and also avoid some common pitfalls, like bias, myopia, and overconfidence.

Needs, Wants, and Actions

Did you know that you make decisions virtually every minute of every day, even in your sleep? Just as drops of water, given enough time, can carve out a canyon, all those decisions—even the little ones—will eventually have a huge impact on your life. In this lesson, you'll learn about five kinds of decisions you make every day, as well as the critical difference between actions and intentions!

Achieving Personal Goals

What's the difference between a goal and a dream? A goal is something you can control through your own efforts, where a dream depends on luck or fate. When you want something, how do you know if it's a dream or a goal? How can you make your wishes come true? You'll find many of the answers in this lesson. We'll talk about short-term and long-term goals, the steps for achieving goals, and how to know when you should change your goals.

Making Everyday Decisions

In today's lesson, we'll discuss when and how to pay close attention to those little, seemingly unimportant everyday decisions that really do make a difference. You'll learn how to identify three types of decisions—conscious, unconscious, and subconscious—and know when decisions for change need to be made. You'll develop some very useful skills for planning, prioritizing, and dealing with that thief of time, procrastination.

Dealing With Crisis

What is a crisis? Is it something that happens outside of you, or is it how you feel? What are the qualities that make a situation critical? How can you make the best decisions possible when time and information are limited but you're under a lot of pressure to take action? Today's lesson will help you cope with uncertainty and prepare for the unexpected. You'll learn techniques that can help you relax and cope better, regardless of what may be happening around you.

Dealing With Our Emotions

Life would certainly be dull if we didn't have feelings! Good feelings—like love, joy, and laughter—give us pleasure. Bad feelings—like confusion, sorrow, and guilt—can help us learn and grow. But feelings often conflict with logic and reason and get us in trouble. How do you know whether to listen to your emotions or ignore them when it comes to making decisions? You'll find some of the answers in this lesson

Making Decisions With Others

Like emotions, other people certainly help to make life worth living. But boy—can they ever complicate things when it comes to making good decisions! In this lesson, we'll discuss some important skills for setting good boundaries with others and dealing with disagreement. You'll learn how to develop attitudes that are essential for good relationships and how to work effectively with others to make the best possible decisions.

Learning to Manage Risk

You've heard the expression "Nothing ventured, nothing gained." Sometimes you have to risk a little to gain a lot. But when is it best to go out on a limb, and when is it best to hold on to the trunk? In today's lesson, we'll go over some foolproof guidelines for managing risk. You'll also decide if you're basically a risk-taker, a play-it-safe type, or somewhere in between.

Understanding Luck

Luck happens. But are we completely at its mercy, blown around on the sea of life by the winds of change? The answer is no! In this lesson, you'll learn how the element of luck affects what you expect from life and how to use that to your advantage. You'll find out how to avoid being misled by superstition and wishful thinking, as well as how to use positive expectations to help steer your life the way you want it to go.

Recovering From Mistakes

Have you ever made a mistake? Do you expect that you may someday make another one? If so, then the topics we'll explore in this lesson are important! You'll learn about some of the main reasons we make poor decisions, as well as both healthy and unhealthy ways to respond to your own errors. You'll learn how to recover from mistakes, turning them into opportunities to learn and grow.

Changing Habits

Habits can be terrific time-savers! They often allow us to do the right thing automatically, without even having to think about it. On the other hand, we all know that there are those other kinds of habits—the ones that lead us to do the wrong things automatically! This lesson will give you power over your own habits as you learn skills for developing good habits and getting rid of the ones you don't need.

Decision- Making Tools and Resources

Throughout this course, you'll use a journal to help you learn about and practice some good decision-making skills. In our final lesson, you'll learn more about the power of journaling. You'll also get some ideas for how to use other very useful decision-making tools, including notes, lists, and diagrams. Finally, you'll get some good ideas about when to consult experts and when to wing it on your own.

 

Course IV: Individual Excellence

There are 12 units of study

Introduction: Your Career Plan
Career planning creates a road map for your life. It determines what you do and when you do it. Effective career planning begins with a self-assessment, continues on to researching potential career moves, and ends with goal setting. Today, we'll show you how to start developing a useful career plan, regardless of whether you're at the beginning of your journey or have been traveling on the road for a while.
 
Goal Setting and Creativity
In our first lesson, we identified goal setting as an important ingredient in developing your career plan. We shared a step-by-step process for creating and implementing meaningful goals. In this lesson, we'll investigate many more elements of effective goal setting. We'll also explore the nature of creative thinking and share methods for increasing your creativity.
 
Interpersonal Communication (Getting People To Listen and Listening So People Speak)
Whenever two or more people interact, communication takes place. Unfortunately, communication often leads to misunderstanding, frustration, and dissatisfaction. Today, you'll learn how to become a better verbal communicator. We'll help you develop a clear message, deliver it through the right communication channels, and improve your listening and understanding of body language and other forms of nonverbal communication.
 
Written Communication
Now that you have a good understanding of verbal communication, it's time to discuss written communication. In this lesson, we'll present principles and concepts to help you plan, organize, and write your ideas so that you become a master communicator. We'll also discuss the various types of written documents such as reports, memos, e-mails, letters, proposals, policies, and procedures.
 
Becoming and Staying Organized
Personal organization is a highly desirable goal, but one that many people find hard to achieve. It's not about having good intentions or telling a close friend, "This year I'm going to be organized!" The keys to personal organization are awareness, preparation, execution, and follow-through. Our objective for today's lesson is to help you use these keys to open the doors that will lead you to becoming organized.
 
Problem Solving and Decision-Making
Life is filled with opportunities, problems, and choices. So, today, we'll examine key elements of problem solving, present a model of decision-making, and discuss how to use numerical methods to arrive at the best solutions.
 
Time Management (Taking Control
In this lesson, we'll discuss time management, which should really be called self management. The ability to use time wisely makes it easier to accomplish tasks, improves performance, and reduces stress. So, your goal should be to use time to increase your productivity and accomplish a greater number of objectives. The concepts we'll discuss today will help you do just that.
 
Stress Management (Is Stress Desirable?)
Stress is an unavoidable part of life and can't be eliminated. You experience stress during a salary negotiation, a visit to the dentist for a root canal, or at an exciting basketball game. When you manage your stress, you increase your chances of enjoying a fulfilling and rewarding life. In this lesson, we'll help you understand what stress really is, identify where it comes from, find out how it affects you, and learn some stress reduction and coping strategies.
 
Risk Management (How Much Should You Take?)
Risk taking and risk avoiding are parts of everyday life. Life requires choices and choices require risks. These days, how well you identify, research, measure, and take risks is a big part of what determines how successful you will be. Today, we'll help you understand what risk is and present concepts and strategies to help you take calculated risks and make the right choices.
 
Conflict Management (Should It Be Avoided?)
Most people dislike conflict. But it's often unavoidable. Conflict comes from your beliefs, opinions, values, desires, needs, and habits. Contrary to what many people think, conflict is not necessarily undesirable. In this lesson, you'll learn where conflict comes from and examine different strategies that can help you manage it constructively.
 
Financial Skills (Part I)
Some people call accounting the language of business. To be able to use this language, you need to have a good grasp of key financial concepts and fundamentals. So, today, we'll discuss the differences between bookkeeping and accounting, share basic accounting terms, show you various types of accounting methods, and walk you through the two most widely used financial statements.
 
Financial Skills (Part II)
In our final lesson, we'll continue our discussion of accounting and finance. We'll examine various types of costs, determine what cash flow really means, identify key differences between financial and cost accounting, and explore how to make rational investments. After all, you don't mind making a little money, do you?

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Adobe PDF plug - in ( a free download obtained at Adobe.com)

Email

Through well-crafted lessons, expert online instruction and interaction with your tutor, participants in these courses gain valuable knowledge at their convenience. They have the flexibility to study at their own pace combined with enough structure and support to complete the course. And they can access the classroom 24/7 from anywhere with an Internet connection.

New sessions of each course run every month. They last six weeks, with two new lessons being released weekly. The courses are entirely Web-based with comprehensive lessons, quizzes, and assignments. A dedicated professional instructor facilitates every course; pacing learners, answering questions, giving feedback, and facilitating discussions.

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$749 Save AU$1651 (69%)
OFF RRP AU$2400
Delivery Method Online
Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Share this course

Course Summary

Course ID No.: 007SSS
Delivery Mode: Online
Course Access: 24 to 32 weeks
Tutor Support: Yes
Time required: 96 hours
Assessments: Yes
Qualification: Certificate of Completion

Start Dates

This course is available to begin on the following dates

  • 14 August
  • 11 September
  • 16 October
  • 13 November

Similar Courses & Bundles

Popular Courses and Bundles

Get a FREE Career Planner