Certificate in ITIL (Information Technology Infrastructure Library) Training Online Course

Learn how to adopt ITIL service practices


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Welcome to the Introduction to IT Infrastructure Library

This ITIL Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Five years ago, no one outside the United Kingdom had heard about ITIL. Now, it seems like you can't pick up a trade magazine without someone mentioning it. But despite all the buzz, many IT pros don't fully understand what ITIL is all about. Here are the highlights.

ITIL is proven and used worldwide

ITIL defines common concepts and terms within an integrated set of best practices that evolves to meet market needs in a cycle of continual improvement. Companies across the world have demonstrated that they can change ITIL for their business needs. As ITIL is flexible and scalable, companies of all shapes and sizes can include features of ITIL to deliver business benefits in stages. Using ITIL works in practice as its adoption provides individuals and companies the confidence for action. A key contributor to ITIL’s success is the associated education, training and qualification schemes. Delivering service successfully depends on personnel involved in service management having the appropriate education, training, skills and experience.

Improved customer satisfaction and relationships

ITIL is designed to allow everyone to focus their attention on the needs of the clients and user experience rather than focusing on the tech issues. Increasing customer satisfaction leads to a stronger and trustworthy relationship.

Better reliability and quality of service

By adapting to standards that are proven to work, service providers can easily deliver services consistently to the agreed service levels, efficiently and effectively. Support teams can restore service faster, reducing downtime and disruption. Service providers are also more capable of meeting their service levels, contractual, regulatory and legal compliance requirements.

Optimisation of service delivery across the supply chain

ITIL offers significant opportunities for simplification and standardisation across trading partners. ITIL provides processes and models to help service providers to work with their business, customers, users and suppliers to make sound business decisions on investment opportunities, cost optimisation, management of risks and priorities for improvement. Typical benefits from implementing ITIL best practices are:

  • Reduce support costs by 30%
  • Increase incidents fixed at first call by 20%
  • Increased value from service portfolio, with reduced cost and risk

Competitive advantage through value creation and agile change

This course will teach you how to adopt ITIL service practices, you will be able to focus on delivering value to the customer and quickly make changes for the business and IT. Defining and managing the customer and service portfolios enables successful business transformation and growth with an increased competitive advantage. Typical benefits include:

  • Reduction in cycle time for projects and changes by 30% to 50%
  • Increased success rate of change
  • Reduction in risk from unplanned and late changes

What the course will teach you:

  • Service Management Practices
  • Service Lifestyle
  • Key Principles
  • Service Strategy Process
  • Service Transition Processes
  • Continual Service Improvements
  • SMT Service Automation and Analytics

Course Fast Facts:

  • Easy to follow and understand
  • Unlimited access for 12 months
  • Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  • You can study from home or at work, at your own pace, in your own time
  • You will be awarded a Certificate of Completion of this course

Course Delivery

Courses are accessed online via our learning management system by any device including PC, tablet or Smart Phone. Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1 - Service Management

Module 2 - Service Lifecycle

Module 3 - Generic Concepts

Module 4 - Key Principles and Models

Module 5 - Selected Processes

Module 6 - Selected Functions

Module 7 - Selected Roles

Module 8 - Technology Architecture

Module 9 - ITIL Qualification Scheme

Entry requirements

Students must have basic literacy and numeracy skills.

Open entry

Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 
About this Course

Welcome to the Introduction to IT Infrastructure Library

This ITIL Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Five years ago, no one outside the United Kingdom had heard about ITIL. Now, it seems like you can't pick up a trade magazine without someone mentioning it. But despite all the buzz, many IT pros don't fully understand what ITIL is all about. Here are the highlights.

ITIL is proven and used worldwide

ITIL defines common concepts and terms within an integrated set of best practices that evolves to meet market needs in a cycle of continual improvement. Companies across the world have demonstrated that they can change ITIL for their business needs. As ITIL is flexible and scalable, companies of all shapes and sizes can include features of ITIL to deliver business benefits in stages. Using ITIL works in practice as its adoption provides individuals and companies the confidence for action. A key contributor to ITIL’s success is the associated education, training and qualification schemes. Delivering service successfully depends on personnel involved in service management having the appropriate education, training, skills and experience.

Improved customer satisfaction and relationships

ITIL is designed to allow everyone to focus their attention on the needs of the clients and user experience rather than focusing on the tech issues. Increasing customer satisfaction leads to a stronger and trustworthy relationship.

Better reliability and quality of service

By adapting to standards that are proven to work, service providers can easily deliver services consistently to the agreed service levels, efficiently and effectively. Support teams can restore service faster, reducing downtime and disruption. Service providers are also more capable of meeting their service levels, contractual, regulatory and legal compliance requirements.

Optimisation of service delivery across the supply chain

ITIL offers significant opportunities for simplification and standardisation across trading partners. ITIL provides processes and models to help service providers to work with their business, customers, users and suppliers to make sound business decisions on investment opportunities, cost optimisation, management of risks and priorities for improvement. Typical benefits from implementing ITIL best practices are:

  • Reduce support costs by 30%
  • Increase incidents fixed at first call by 20%
  • Increased value from service portfolio, with reduced cost and risk

Competitive advantage through value creation and agile change

This course will teach you how to adopt ITIL service practices, you will be able to focus on delivering value to the customer and quickly make changes for the business and IT. Defining and managing the customer and service portfolios enables successful business transformation and growth with an increased competitive advantage. Typical benefits include:

  • Reduction in cycle time for projects and changes by 30% to 50%
  • Increased success rate of change
  • Reduction in risk from unplanned and late changes

What the course will teach you:

  • Service Management Practices
  • Service Lifestyle
  • Key Principles
  • Service Strategy Process
  • Service Transition Processes
  • Continual Service Improvements
  • SMT Service Automation and Analytics

Course Fast Facts:

  • Easy to follow and understand
  • Unlimited access for 12 months
  • Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  • You can study from home or at work, at your own pace, in your own time
  • You will be awarded a Certificate of Completion of this course

Course Delivery

Courses are accessed online via our learning management system by any device including PC, tablet or Smart Phone. Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1 - Service Management

Module 2 - Service Lifecycle

Module 3 - Generic Concepts

Module 4 - Key Principles and Models

Module 5 - Selected Processes

Module 6 - Selected Functions

Module 7 - Selected Roles

Module 8 - Technology Architecture

Module 9 - ITIL Qualification Scheme

Entry requirements

Students must have basic literacy and numeracy skills.

Open entry

Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 

We provide a 7 Day Money Back Refund on all Courses

Now Only AU$199 Save AU$70 (26%)
OFF RRP AU$269
Delivery Method Online
Get Info Pack

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Course Summary

Course ID No.: 040ECYITLT
Delivery Mode: Online
Course Access: Unlimited access for 12 months
Assessments: Yes
Qualification: Certificate of Completion

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