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Certificate In Giving Effective Feedback Online Course

Learn How To Provide And Receive Feedback Effectively

Learn How To Provide And Receive Feedback Effectively

It can be really tough to say what needs to be said. How do you tell your best friend that they have broccoli in their teeth? How do you tell your boss that he always mispronounces a particular client’s name? The answer is in a few simple tools and techniques.

Feedback is an essential element for our growth and development. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.

In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You’ll also learn some tips for receiving feedback.

After you complete this Giving Effective Feedback course, you will be able to:

  • Explain why feedback is essential.
  • Apply a framework for providing formal or informal feedback.
  • Use descriptive language in delivering feedback.
  • Describe six characteristics of effective feedback.
  • Provide feedback in real situations.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Definitions

  •     Food for Thought
  •     When Feedback is Needed
  •     Scenario One
  •     Scenario Two
  •     Scenario Three
  •     Scenario Four
  •     Scenario Five
  •     Scenario Six
  •     Scenario Seven

Session 3: Speaking Clearly

  •     Being Descriptive

Session 4: Communication Strategies

  •     Introduction
  •     Questioning Skills
  •     Good Questions: Open-Ended Questions
  •     Good Questions: Hypothetical Open Questions
  •     Good Questions: Appropriate Closed Questions
  •     Good Questions: Third-Person Questions
  •     Poor Questions: Loaded Questions
  •     Poor Questions: Leading Questions
  •     Probing
  •     Probing Techniques
  •     Non-Verbal Messages
  •     Sending the Right Message
  •     Managing Your Messages
  •     Voice
  •     Qualities of a Good Voice
  •     Interpretation Exercise

Session 5: Characteristics of Effective Feedback

  •     Introduction
  •     Informal Feedback Framework
  •     State Your Case
  •     Pre-Assignment Review

Session 6: Receiving Feedback Graciously

  •     Receiving Feedback Graciously

Session 7: Testing the Waters

  •     Scenario One
  •     Scenario Two
  •     Scenario Three

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Now Only AU$199 Save AU$70 (26%)
Delivery Method Online
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Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)


The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
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Course Summary

Course ID No.: 002GEFOC
Delivery Mode: Online
Course Access: Lifetime Course Access
Time required: Study at your own pace
Course Duration: 6 - 8 Hours
Assessments: Yes
Qualification: Certificate