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Certificate In English as a Second Language: A Workplace Communications Primer Online Course

Improve Verbal And Written Communication Skills


Improve Verbal And Written Communication Skills

For people with intermediate competency in English as a second language, this course helps identify and fix deficiencies in effective workplace communication. It will provide the knowledge and tools to improve verbal and written communication skills, and the chance to practice them.

This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

After you complete this English as a Second Language: A Workplace Communications course, you will be able to:

  • acknowledge existing skills in the areas of Speaking, Listening, Reading and Writing.
  • recognize gaps in skills compared to workplace communication needs.
  • understand cultural and workplace influences on communication and how to function within them.
  • learn and practise effective skills for oral and written communication, including technical forms such as email and videoconferencing.
  • develop an individual Action Plan for continued skill reinforcement and growth.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Pre-Assignment 1
  •     Pre-Assignment 2

Session 2: Self Awareness – Skills of Self and Others

  •     Skills, Influences and Environment, Part One
  •     Skills, Influences and Environment, Part Two
  •     Skills, Influences and Environment, Part Three
  •     Skills, Influences and Environment, Part Four

Session 3: Words and Positive Workplace Culture

  •     Language in the Workplace, Part One
  •     Language in the Workplace, Part Two
  •     The Tone of the Message, Part One
  •     The Tone of the Message, Part Two
  •     The Tone of the Message, Part Three
  •     The Tone of the Message, Part Four
  •     The Tone of the Message, Part Five
  •     Reflective Journal, Part One
  •     Reflective Journal, Part Two

Session 4: Productive Conversations

  •     Productive Conversations
  •     Defining Emotional Intelligence, Part One
  •     Defining Emotional Intelligence, Part 2
  •     Productive Word Choices, Part One
  •     Productive Word Choices, Part Two
  •     Productive Word Choices, Part Three

Session 5: Telephone/Videoconferencing

  •     Review
  •     Telephone/Videoconferencing, Part One
  •     Telephone/Videoconferencing, Part Two
  •     Telephone/Videoconferencing, Part Three
  •     Telephone
  •     Videoconferencing, Part One
  •     Videoconferencing, Part Two

Session 6: Wordsmith’s Toolbox

  •     Bones of Good Writing
  •     Parts of Speech
  •     From Words to Sentences
  •     Punctuation, Part One
  •     Punctuation, Part Two
  •     Punctuation, Part Three
  •     Grammar Guidelines

Session 7: Putting Words to Work

  •     Good Communications, Part One
  •     Good Communications, Part Two
  •     Ingredients of an Effective Email, Part One
  •     Ingredients of an Effective Email, Part Two
  •     Ingredients of an Effective Email, Part Three
  •     Ingredients of an Effective Email, Part Four
  •     Ingredients of an Effective Email, Part Five
  •     Ingredients of an Effective Email, Part Six
  •     Ingredients of a Good Proposal
  •     Selling your Brand and Ideas

Session 8: Individual Action Planning

  •     Setting your Intention
  •     Building Your Plan
  •     Building Your Team
  •     Decision Wheel Method

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Now Only AU$199 Save AU$70 (26%)
OFF RRP AU$269
Delivery Method Online
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Course Summary

Course ID No.: 002EASL
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 6 - 8 Hours
Qualification: Certificate