Active Listening Online Certification Course

Learn the Basics of Active Listening

Active Listening Online Certification Course

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Active Listening Online Certificate Course

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. The Active Listening Online Certificate course focuses on active listening, which encompasses the best of communication.

The active listening online course certification provides people the listening skills to be able to respond, interact, and communicate effectively with others. With this active listening online course, people will be able to genuinely communicate by helping them understand the importance of probing and questioning. The course enhances active listening skills by defining what is a positive attitude, introducing the basics of neuro-linguistic programming, and using these skills in a variety of situations.

Key Learning Objectives

  • Define active listening and identify its key elements
  • Learn how to use body language to reinforce a positive learning attitude effectively
  • Create a more positive learning environment by using framing, positive intent, and focus
  • Become a better listener
  • Define sympathy and empathy and identify when each is appropriate
  • Understand how communication works
  • Formulate questions that lets you probe for information using proper paraphrasing techniques
  • Create better relationships to facilitate genuine communication
  • Identify common listening problems and provide solutions for each

Active Listening Online Course- Requirements

This course is designed for people who would like to acquire active listening skills to become better learners and communicate with others more effectively. The Active Listening Online Course is delivered 100 percent online 24/7 and only takes 3 to 6 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 3 to 6 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Active Listening Online Certificate Course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Certificate in Active Listening Online Course Outline

Session 1: Course Overview

Communication skills are essential in our day to day life. This is how we interact with each other, whether at home, work, or play. Active listening is more than listening or hearing. It gives people the ability to communicate genuinely by letting each party know the message in each word or sentence. Active listening also encourages better communication by letting the listener formulate questions, probe for better speaker-listener interaction.

Session 2: Defining Active Listening

Active listening is a communication skill that not only helps you listen better but more importantly focuses on the message being communicated. This discipline includes being able to respond to content, identify feeling present, and encouraging the exchange of ideas through proper probing and questioning.

Reading Cues

Active listening skills involve being able to identify non-verbal aspects of the conversation. Active listeners must be able to adjust their listening approaches accordingly. It doesn't take much, stepping back or leaning towards the speaker can go a long way in improving the quality of conversation. Things to look out for include:

  • Checking the speaker’s facial expressions, gestures, and posture
  • The speaker's voice is it monotonous, loud, or shaky
  • Listen to certain points that a speaker is stressing or giving special importance
  • Check if the speaker is mumbling or having difficulty conveying their message
  • Check the speaker’s body language which can indicate nervousness or stress 

Improve your listening skills by identifying the importance of a positive listening attitude learning the basics of neuro-linguistic programming, evaluating a variety of situations, and learning to respond accordingly. 

Quick tips on becoming a better active listener:

  • Make a decision to listen
  • Don’t interrupt people
  • Keep your eyes focused on the speaker and your ears tuned to their voice
  • Ask the other person what they want from the conversation
  • Ask a few questions throughout the conversation
  • Set an example, practice active listening skills

Session 3: Body Language Basics

In this part of the active listening online course, we discuss body language basics and how it can support or become a barrier to communication. We also explain how body language can help us understand what others are trying to communicate and how it affects active listening.

Examples of positive body language

  • Listener leaning towards the speaker
  • Focusing on the speaker through appropriate levels of eye contact
  • Body fully facing the speaker and not turned away

Barriers to communication

  • Rolling eyes
  • Constantly being distracted by constantly checking the phone
  • Turning the body away from the speaker
  • Fingers and feet constantly fidgeting indicating impatience

Session 4: Attitude is Everything!

Communication is a two-way street and having a positive mindset makes it easier to facilitate the flow of ideas between parties. Pretending to be listening only wastes time, both for the speaker and listener. Closing your mind to new ideas and attacking the speaker personally only ruins the conversation.

In this active listening online course, we will help you develop key attitudes that can help develop your active listening skills and become a more objective listener. You will learn key learning elements of listening, including empathy, sympathy, positive intent, the frame of reference, reframing, and genuine communication.

Under this session, we will learn about:

  • Understanding sympathy and empathy
  • Demonstrating empathy
  • Creating the right mindset
  • Reframing the situation
  • Establishing positive intent
  • Maintaining focus
  • Being genuine
  • Considering your purpose
  • Making connections
  • Constructing your response

Demonstrating Empathy

Empathy shows respect and understanding of the other's feelings. This shows a level of objectivity compared to sympathy, which leans towards feeling strong emotions. Empathy is placing yourself in the other person's shoes. Empathy can be displayed by: 

  • Practicing good listening skills by focusing on the person currently speaking
  • Use open questions rather than closed questions or statements
  • Agreeing if appropriate
  • Trying to understand where they are coming from
  • Assuring them of your support
  • Encouraging them if appropriate
  • Avoid saying “I know how you feel”

Session 5: Encouraging Conversation

Encouraging interaction improves the flow of ideas between speaker and listener. It also communicates to the speaker that the audience is listening. It prevents misunderstanding by letting the listener clarify unclear points through questions, probing, and paraphrasing.

The Communication Process -Misunderstanding results from listeners failing to comprehend the real meaning of a speaker's messages. This can be influenced by several factors, including speaker and listener biases.

Speaker’s Biases:

  • Body languages
  • Tone of voice
  • Words
  • Expressions

Listener’s Biases

  • Past experiences
  • Maps of reality
  • Education
  • Assumptions
  • Emotional state
  • Distractions

Paraphrasing ensures that you completely and accurately understand the message the speaker is sending. Paraphrasing is not parroting; it involves a level of analyzing. To paraphrase well, here are some tips:

  • Paraphrase only when necessary, clarify or confirm a point
  • Formulate the statement in your own words
  • Use appropriate questions like. “Do you mean” or “Is it correct”
  • Don’t include personal opinions, conclusions, or make judgement statements

Refrain from making judgments, injecting your own thoughts, and offering your opinion

Session 6: Building Relationships

Whether it's a student-teacher relationship or conversation between friends, building relationships makes communication more meaningful. By establishing a relationship, ideas can be easily be exchanged because there is a level of trust between parties. A listener, for example, can express concerns more freely and more open to new ideas.

This part of the active listening online course helps you create better relationships by introducing concepts such as building rapport and finding common ground. You will also learn about neuro linguistic programming and how it contributes to building more meaningful relationships.

Building common ground

Mutual trust, respect, and understanding are the foundations of a meaningful conversation. Rapport is defined as a sense of mutual understanding and friendliness. It is a relationship based on trust and authenticity. This does not only show the other person that you are actively listening but also respect them as a human being.

Finding common ground

Good communication skills should be practiced, whether you're a customer service representative or in a managerial position. Finding common ground to establish rapport is essential. A simple way of breaking the ice is with small talk. By sharing experience, you could bring this conversation to a more personal level.

Using humor

One way of bringing down tensions, especially in a highly formal setting is to inject humor into the conversation. Laughter is such a powerful emotion that it can help lighten the mood. However, this should not be personal or directed to any person in the group. If making jokes is not your cup of tea, better switch to another idea.

Neuro Linguistic Programming (NLP) concepts

The active listening online course gives you an overview of Neuro linguistic programming (NLP) and concepts that help listeners warmup to speakers and in the process, create better relationships. NLP works by letting us use body language not only to make an assumption but also lets us use these as ways of adjusting our behaviors to connect and understand others.

Associated or dissociated

This indicates if the person you are communicating with is engaged or somewhere else. People who signify they are engaged/associated are:

  • Lean forward
  • Show a lot of body gestures, animated and imagery
  • Exhibit emotions when communicating or interacting with others

People who are disengaged/disassociated are:

  • Lean backward or turn away
  • Are less open to new ideas and more objective

Towards or Away from:

These reflect a person’s state whether they are looking forward to something they want to achieve or moving away from a problem. In the Away From state, a person is usually tense and negative. In the Towards state, people generally tend to be relaxed and exhibit a positive body language.

Match/mismatch

Everybody has a natural tendency towards antagonism, co-operation, and friendliness. People who find themselves in their natural settings have an easier time building rapport. This is because they exhibit similar body language patters with the people around them.

People who are in a mismatch state try to find faults in others and are antagonistic to others around them. They exhibit body language and speech patterns that are opposite to the person they are communicating with. People who are in this state use expressions such as:

  • At odds with
  • On the other hand
  • Devil’s advocate

Session 7: Getting Over Listening Roadblocks

In this session, we will discuss common barriers to effective communication. We will learn about the different factors that affect active listening and roadblocks. You will also be able to identify common communication barriers and how to overcome them.

How to Make Better Connections

  • Minimize distractions (place cellphones in silent mode and out of sight, face the speaker)
  • Immediately ask the speaker politely to repeat any points missed
  • Getting into the right mindset, avoid prejudging the speaker
  • Avoid unsolicited advice
  • Constructing open questions, summary questions, and paraphrasing

Session 8: A Personal Action Plan

This part of the active listening online course lets you put into action all the concepts of active listening. Creating a personal action plan helps keep you on track and focused. In this session, you will also learn to develop short-term and long-term goals. To start creating a personal action plan, follow these steps:

  • Starting point
  • Where I want to go
  • How I will get there

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction. 

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Active Listening

  • What is Active Listening?
  • Responding to Feelings
  • Reading Cues
  • Demonstrating Listening
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

 Session 3: Body Language Basics

  • Silent Messages
  • Making Connections

 Session 4: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Demonstrating Empathy
  • Creating the Right Mindset
  • Reframing the Situation
  • Establishing Positive Intent
  • Maintaining Focus
  • Being Genuine
  • Considering Your Purpose
  • Making Connections
  • Constructing Your Response

 Session 5: Encouraging Conversation

  • What Is Said and What Is Heard
  • The Ladder of Inference, Part One
  • The Ladder of Inference, Part Two
  • The Ladder of Inference, Part Three
  • The Ladder of Inference, Part Four
  • Reflection: Using Your Own Experiences as a Resource
  • Asking Questions, Part One
  • Asking Questions, Part Two
  • Probing Techniques, Part One
  • Probing Techniques, Part Two
  • Paraphrasing Techniques
  • Echoing Techniques

 Session 6: Building Relationships

  • Building Common Ground
  • Finding Common Ground
  • Using Humor
  • NLP Tips and Tricks
  • Associated or Dissociated
  • Towards or Away From
  • Match/Mismatch

 Session 7: Getting Over Listening Roadblocks

  • Problems and Solutions
  • Making Connections

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

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We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

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27.  Can I create my own course bundle?

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28.  How will I contact Courses For Success if I have any questions?

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About this Course

Active Listening Online Certificate Course

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. The Active Listening Online Certificate course focuses on active listening, which encompasses the best of communication.

The active listening online course certification provides people the listening skills to be able to respond, interact, and communicate effectively with others. With this active listening online course, people will be able to genuinely communicate by helping them understand the importance of probing and questioning. The course enhances active listening skills by defining what is a positive attitude, introducing the basics of neuro-linguistic programming, and using these skills in a variety of situations.

Key Learning Objectives

  • Define active listening and identify its key elements
  • Learn how to use body language to reinforce a positive learning attitude effectively
  • Create a more positive learning environment by using framing, positive intent, and focus
  • Become a better listener
  • Define sympathy and empathy and identify when each is appropriate
  • Understand how communication works
  • Formulate questions that lets you probe for information using proper paraphrasing techniques
  • Create better relationships to facilitate genuine communication
  • Identify common listening problems and provide solutions for each

Active Listening Online Course- Requirements

This course is designed for people who would like to acquire active listening skills to become better learners and communicate with others more effectively. The Active Listening Online Course is delivered 100 percent online 24/7 and only takes 3 to 6 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 3 to 6 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Active Listening Online Certificate Course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Certificate in Active Listening Online Course Outline

Session 1: Course Overview

Communication skills are essential in our day to day life. This is how we interact with each other, whether at home, work, or play. Active listening is more than listening or hearing. It gives people the ability to communicate genuinely by letting each party know the message in each word or sentence. Active listening also encourages better communication by letting the listener formulate questions, probe for better speaker-listener interaction.

Session 2: Defining Active Listening

Active listening is a communication skill that not only helps you listen better but more importantly focuses on the message being communicated. This discipline includes being able to respond to content, identify feeling present, and encouraging the exchange of ideas through proper probing and questioning.

Reading Cues

Active listening skills involve being able to identify non-verbal aspects of the conversation. Active listeners must be able to adjust their listening approaches accordingly. It doesn't take much, stepping back or leaning towards the speaker can go a long way in improving the quality of conversation. Things to look out for include:

  • Checking the speaker’s facial expressions, gestures, and posture
  • The speaker's voice is it monotonous, loud, or shaky
  • Listen to certain points that a speaker is stressing or giving special importance
  • Check if the speaker is mumbling or having difficulty conveying their message
  • Check the speaker’s body language which can indicate nervousness or stress 

Improve your listening skills by identifying the importance of a positive listening attitude learning the basics of neuro-linguistic programming, evaluating a variety of situations, and learning to respond accordingly. 

Quick tips on becoming a better active listener:

  • Make a decision to listen
  • Don’t interrupt people
  • Keep your eyes focused on the speaker and your ears tuned to their voice
  • Ask the other person what they want from the conversation
  • Ask a few questions throughout the conversation
  • Set an example, practice active listening skills

Session 3: Body Language Basics

In this part of the active listening online course, we discuss body language basics and how it can support or become a barrier to communication. We also explain how body language can help us understand what others are trying to communicate and how it affects active listening.

Examples of positive body language

  • Listener leaning towards the speaker
  • Focusing on the speaker through appropriate levels of eye contact
  • Body fully facing the speaker and not turned away

Barriers to communication

  • Rolling eyes
  • Constantly being distracted by constantly checking the phone
  • Turning the body away from the speaker
  • Fingers and feet constantly fidgeting indicating impatience

Session 4: Attitude is Everything!

Communication is a two-way street and having a positive mindset makes it easier to facilitate the flow of ideas between parties. Pretending to be listening only wastes time, both for the speaker and listener. Closing your mind to new ideas and attacking the speaker personally only ruins the conversation.

In this active listening online course, we will help you develop key attitudes that can help develop your active listening skills and become a more objective listener. You will learn key learning elements of listening, including empathy, sympathy, positive intent, the frame of reference, reframing, and genuine communication.

Under this session, we will learn about:

  • Understanding sympathy and empathy
  • Demonstrating empathy
  • Creating the right mindset
  • Reframing the situation
  • Establishing positive intent
  • Maintaining focus
  • Being genuine
  • Considering your purpose
  • Making connections
  • Constructing your response

Demonstrating Empathy

Empathy shows respect and understanding of the other's feelings. This shows a level of objectivity compared to sympathy, which leans towards feeling strong emotions. Empathy is placing yourself in the other person's shoes. Empathy can be displayed by: 

  • Practicing good listening skills by focusing on the person currently speaking
  • Use open questions rather than closed questions or statements
  • Agreeing if appropriate
  • Trying to understand where they are coming from
  • Assuring them of your support
  • Encouraging them if appropriate
  • Avoid saying “I know how you feel”

Session 5: Encouraging Conversation

Encouraging interaction improves the flow of ideas between speaker and listener. It also communicates to the speaker that the audience is listening. It prevents misunderstanding by letting the listener clarify unclear points through questions, probing, and paraphrasing.

The Communication Process -Misunderstanding results from listeners failing to comprehend the real meaning of a speaker's messages. This can be influenced by several factors, including speaker and listener biases.

Speaker’s Biases:

  • Body languages
  • Tone of voice
  • Words
  • Expressions

Listener’s Biases

  • Past experiences
  • Maps of reality
  • Education
  • Assumptions
  • Emotional state
  • Distractions

Paraphrasing ensures that you completely and accurately understand the message the speaker is sending. Paraphrasing is not parroting; it involves a level of analyzing. To paraphrase well, here are some tips:

  • Paraphrase only when necessary, clarify or confirm a point
  • Formulate the statement in your own words
  • Use appropriate questions like. “Do you mean” or “Is it correct”
  • Don’t include personal opinions, conclusions, or make judgement statements

Refrain from making judgments, injecting your own thoughts, and offering your opinion

Session 6: Building Relationships

Whether it's a student-teacher relationship or conversation between friends, building relationships makes communication more meaningful. By establishing a relationship, ideas can be easily be exchanged because there is a level of trust between parties. A listener, for example, can express concerns more freely and more open to new ideas.

This part of the active listening online course helps you create better relationships by introducing concepts such as building rapport and finding common ground. You will also learn about neuro linguistic programming and how it contributes to building more meaningful relationships.

Building common ground

Mutual trust, respect, and understanding are the foundations of a meaningful conversation. Rapport is defined as a sense of mutual understanding and friendliness. It is a relationship based on trust and authenticity. This does not only show the other person that you are actively listening but also respect them as a human being.

Finding common ground

Good communication skills should be practiced, whether you're a customer service representative or in a managerial position. Finding common ground to establish rapport is essential. A simple way of breaking the ice is with small talk. By sharing experience, you could bring this conversation to a more personal level.

Using humor

One way of bringing down tensions, especially in a highly formal setting is to inject humor into the conversation. Laughter is such a powerful emotion that it can help lighten the mood. However, this should not be personal or directed to any person in the group. If making jokes is not your cup of tea, better switch to another idea.

Neuro Linguistic Programming (NLP) concepts

The active listening online course gives you an overview of Neuro linguistic programming (NLP) and concepts that help listeners warmup to speakers and in the process, create better relationships. NLP works by letting us use body language not only to make an assumption but also lets us use these as ways of adjusting our behaviors to connect and understand others.

Associated or dissociated

This indicates if the person you are communicating with is engaged or somewhere else. People who signify they are engaged/associated are:

  • Lean forward
  • Show a lot of body gestures, animated and imagery
  • Exhibit emotions when communicating or interacting with others

People who are disengaged/disassociated are:

  • Lean backward or turn away
  • Are less open to new ideas and more objective

Towards or Away from:

These reflect a person’s state whether they are looking forward to something they want to achieve or moving away from a problem. In the Away From state, a person is usually tense and negative. In the Towards state, people generally tend to be relaxed and exhibit a positive body language.

Match/mismatch

Everybody has a natural tendency towards antagonism, co-operation, and friendliness. People who find themselves in their natural settings have an easier time building rapport. This is because they exhibit similar body language patters with the people around them.

People who are in a mismatch state try to find faults in others and are antagonistic to others around them. They exhibit body language and speech patterns that are opposite to the person they are communicating with. People who are in this state use expressions such as:

  • At odds with
  • On the other hand
  • Devil’s advocate

Session 7: Getting Over Listening Roadblocks

In this session, we will discuss common barriers to effective communication. We will learn about the different factors that affect active listening and roadblocks. You will also be able to identify common communication barriers and how to overcome them.

How to Make Better Connections

  • Minimize distractions (place cellphones in silent mode and out of sight, face the speaker)
  • Immediately ask the speaker politely to repeat any points missed
  • Getting into the right mindset, avoid prejudging the speaker
  • Avoid unsolicited advice
  • Constructing open questions, summary questions, and paraphrasing

Session 8: A Personal Action Plan

This part of the active listening online course lets you put into action all the concepts of active listening. Creating a personal action plan helps keep you on track and focused. In this session, you will also learn to develop short-term and long-term goals. To start creating a personal action plan, follow these steps:

  • Starting point
  • Where I want to go
  • How I will get there

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction. 

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Active Listening

  • What is Active Listening?
  • Responding to Feelings
  • Reading Cues
  • Demonstrating Listening
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

 Session 3: Body Language Basics

  • Silent Messages
  • Making Connections

 Session 4: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Demonstrating Empathy
  • Creating the Right Mindset
  • Reframing the Situation
  • Establishing Positive Intent
  • Maintaining Focus
  • Being Genuine
  • Considering Your Purpose
  • Making Connections
  • Constructing Your Response

 Session 5: Encouraging Conversation

  • What Is Said and What Is Heard
  • The Ladder of Inference, Part One
  • The Ladder of Inference, Part Two
  • The Ladder of Inference, Part Three
  • The Ladder of Inference, Part Four
  • Reflection: Using Your Own Experiences as a Resource
  • Asking Questions, Part One
  • Asking Questions, Part Two
  • Probing Techniques, Part One
  • Probing Techniques, Part Two
  • Paraphrasing Techniques
  • Echoing Techniques

 Session 6: Building Relationships

  • Building Common Ground
  • Finding Common Ground
  • Using Humor
  • NLP Tips and Tricks
  • Associated or Dissociated
  • Towards or Away From
  • Match/Mismatch

 Session 7: Getting Over Listening Roadblocks

  • Problems and Solutions
  • Making Connections

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Delivery Method

Online - Certificate

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Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID: 002ALOC
Delivery Mode: Online
Access: Lifetime
Tutor Support: Yes
Time: Study at your own pace
Duration: 6 - 8 Hours
Assessments: Yes
Qualification: Certificate

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