Business Leadership: Becoming Management Material Online Bundle, 5 Certificate Courses

Learn the Basics of Business Leadership

Business Leadership: Becoming Management Material Online Bundle, 5 Certificate Courses

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Get Business Leadership: Becoming Management Material, Leadership Skills for Supervisors: Communication, Coaching, and Conflict, Coaching and Mentoring, Conversational Leadership, and Basic Business Management: Boot Camp for Business Owners in this Bundle

1. Business Leadership: Becoming Management Material: Learn the Basics of Business Leadership

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.

2. Leadership Skills for Supervisors: Communication, Coaching, and Conflict: Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

3. Coaching and Mentoring: Learn How Coaching And Mentoring Differ From Each Other

Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills.

In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles).

4. Conversational Leadership: Learn the Basics of Conversational Leadership

This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.

In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.

5. Basic Business Management: Boot Camp for Business Owners: Learn the Basics of Business Management

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Business Leadership: Becoming Management Material 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Business Leadership: Becoming Management Material Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment: Areas of Improvement

 Session 2: About the Learning Organization

  • What is a Learning Organization?
  • Are You a Lifelong Learner?
  • Lifelong Learning Questionnaire
  • Scoring?

 Session 3: Achieving Personal Mastery

  • What is Personal Mastery?
  • Your Personal Vision
  • Developing a Vision
  • Step One: Identify Your Values
  • Step Two: Define Your Values
  • Step Three: Put It All Together

 Session 4: Analyzing Our Mental Models

  • Our Mental Models, Part One
  • Our Mental Models, Part Two
  • Mental Models in the Workplace
  • Strategies for Working with Mental Models
  • You Can Create New Mental Models!
  • The Ladder of Inference, Part One
  • A Ladder of Inference, Part Two
  • A Ladder of Inference, Part Three
  • A Ladder of Inference, Part Four
  • A Ladder of Inference, Part Five
  • Reflection: Using Your Own Experiences as a Resource
  • Case Study
  • Applying the Concepts

 Session 5: Achieving a Shared Vision

  • What is a Shared Vision?

 Session 6: Team Learning

  • Team Learning
  • The Meteor Belt
  • Protocols for Skillful Discussion
  • Preparing the Ground for Skillful Discussion

 Session 7: Systems Thinking

  • Systems Thinking
  • Sample Systems

 Session 8: Understanding Leadership

  • About Leadership
  • Director's Style
  • Coach's Style
  • Supporter's Style
  • Delegator's Style
  • Your Leadership Style
  • Understanding Your Comfort Zone
  • Adapting Our Style
  • Cycling Through the Styles
  • Managing Performance
  • Humility
  • Making Connections
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • The Great…
  • … And The Not So Great
  • Taking Charge

 Session 9: Five Practices

  • Practice One: Challenge the Process
  • Making Connections
  • Practice Two: Inspire a Shared Vision
  • Practice Three: Enable Others to Act
  • Making Connections
  • Image Identification
  • Practice Four: Model the Way
  • Practice Five: Encourage the Heart
  • Practices in Practice

 Session 10: Building Trust

  • The Cycle of Trust and Performance
  • Improving Trust
  • Trust Exercise
  • Making Connections

 Session 11: Managing Change

  • About Change
  • Endings
  • Neutral
  • Beginnings
  • Making Connections
  • Key Factors in Successful Change
  • A Step-by-Step Plan for Change
  • Case Study: Getting More from the Last Hour
  • Getting More From the Last Hour

 Session 12: The Four Room Apartment

  • The Four Room Apartment
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three
  • Summary

 Session 13: Time Management Tips and Tricks

  • Getting Things in Order
  • Making Connections
  • Mastering E-mail
  • Adding Up the Numbers
  • Assessing the Impact
  • Tackling the E-Mail Monster
  • Time Management Tips
  • Eight Exciting Ideas
  • A Planning Checklist
  • Putting Plans into Action with Scheduling Aids
  • Organizing Your Work Area and Your Paperwork
  • Going the Extra Mile

 Session 14: Managers vs. Leaders

  • Managers vs. Leaders
  • Making Connections
  • We Need Leaders!
  • Managers vs. Leaders

 Session 15: Types of Thinking

  • Directional Thinking
  • Paradigm Shifts
  • Mind Mapping
  • Reframing
  • Consequential Thinking
  • Considering the Consequences
  • Ethics 101

 Session 16: Influence Strategies

  • Common Influence Strategies
  • Cialdini's Six Strategies

 Session 17: Managing Relationships

  • The Relationship Cycle
  • Coaching Through Conflict
  • Helping Others in Conflict
  • Choosing Your Style
  • The Turtle (Withdrawing, Avoiding)
  • The Shark (Aggressive, Forcing)
  • The Teddy Bear (Smoothing, Cooperating)
  • The Fox (Compromising)
  • The Owl (Confronting or Problem-Solving)
  • Making Connections
  • Preparing for Conflict, Part One
  • Preparing for Conflict, Part Two
  • Preparing for Conflict, Part Three
  • Preparing for Conflict, Part Four
  • Making Connections
  • Managing Stress
  • The Positive Effect
  • Fifteen Steps for Dealing with Upset People
  • Five Tips for Dealing with Difficult People
  • Six Steps for Dealing with Angry People

 Session 18: A Simple Problem Solving Process

  • Systematic Problem Solving
  • Breaking Down the Model
  • Personal Problems

 Session 19: Strategic Planning

  • SWOT Analysis
  • Sample SWOT Matrix
  • What to Include in Your SWOT
  • Individual Analyses

 Session 20: Doing Delegation Right

  • What is Delegation?
  • Defining Delegation
  • Levels of Delegation
  • Breaking Down the Model, Part One
  • Breaking Down the Model, Part Two
  • Breaking Down the Model, Part Three
  • Delegation Case Study

 Session 21: Criteria for Useful Feedback

  • Giving Constructive Feedback
  • Best Practices
  • The Importance of Feedback
  • Making Connections

 Session 22: Feedback Techniques

  • Feedback Techniques
  • The Open-Ended Approach
  • More Feedback Options
  • Encouraging Feedback
  • Case Study

 Session 23: Mastering Your Body Language

  • Mastering Your Body Language
  • Things to Consider
  • Reading Cues and Adjusting Your Approach

 Session 24: Meeting Management

  • Preparing for Meetings
  • Reading the Reports, Part One
  • Reading the Reports, Part Two
  • Reading the Reports, Part Three
  • Preparing for the Meeting
  • During the Meeting
  • Managing Meetings
  • Making Connections
  • Presentation Tips

 Session 25: Pumping up a Presentation

  • Pumping up a Presentation
  • Seven Easy Steps

 Session 26: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Pre-Assignment Review

  •     Making Connections

Session 3: Whats Your Type? How About Mine?

  •     Seeking Information
  •     Identifying Your Characteristics and Preferences
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly As – Inquiring Rationals, Part One
  •     Mostly As – Inquiring Rationals, Part Two
  •     Mostly Bs – Authentic Idealists, Part One
  •     Mostly Bs – Authentic Idealists, Part Two
  •     Mostly Cs – Organized Guardians, Part One
  •     Mostly Cs – Organized Guardians, Part Two
  •     Mostly Ds – Resourceful Artisans, Part One
  •     Mostly Ds – Resourceful Artisans, Part Two
  •     Whats Important?
  •     Debrief
  •     Understanding Introverts and Extroverts
  •     Questionnaire
  •     Using the Continuum
  •     Case Study

Session 4: Understanding Leadership

  •     About Leadership
  •     The Situational Leadership II® Model
  •     Understanding Your Comfort Zone
  •     Choosing Our Style
  •     The Cyclical Process
  •     Managing Performance
  •     Making Connections
  •     Servant Leadership
  •     Making Connections
  •     Onboarding and Orientation
  •     First Day Disasters
  •     Considering the Consequences

Session 5: Manage Your Time and Your Energy

  •     Introduction
  •     Larks and Owls
  •     SPIRIT Goals
  •     Organizing Your Workspace, Part One
  •     Organizing Your Workspace, Part Two
  •     Organizing Your Workspace, Part Three
  •     Our Top Time Management Tip

Session 6: The Commitment Curve

  •     The Big Picture
  •     The Phases of the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     Summary
  •     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

  •     The Coaching Model
  •     Step One: Frame a Conversation, Part One
  •     Step One: Frame a Conversation, Part Two
  •     Step Two: Create Opportunities
  •     Step Three: Create an Action Plan
  •     Step Four: Give Feedback, Part One
  •     Step Four: Give Feedback, Part Two
  •     The Dialogue Model
  •     Defining I Messages
  •     Building the Message
  •     Description Techniques
  •     The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

  •     Reflection
  •     Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

  •     Secrets to Success
  •     Creating the Right Environment
  •     Making Connections
  •     Practices to Practice
  •     Making Connections

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 3 - Certificate in Coaching and Mentoring Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Introduction
  • Pre-Assignment Assessment: Communication Skills

 Session 2: Defining Coaching and Mentoring

  • Coaching and Mentoring
  • Mentees, Proteges, and Telemachus
  • Matching Mentors
  • Defining Coaching
  • What Coaching Is Not
  • The Coaching Formula
  • The Three Factors
  • Coaching Skills

 Session 3: Coaching Assessment Review

  • Coaching Assessment and Scoring
  • Making Connections

 Session 4: Interpersonal Communication Skills

  • What are Communication Skills?
  • Making Connections
  • Getting Better with Communication
  • Open Questions
  • Closed Questions
  • Probing Techniques
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener

 Session 5: Critical Coaching Skills

  • The Five Skills
  • Making Connections

 Session 6: Setting Goals with SPIRIT

  • Setting Achievable Goals
  • Identifying Your Dreams
  • Inspiring Ideas
  • SPIRIT Goals
  • Getting on Track

 Session 7: Learning Styles and Principles

  • Learning Styles
  • Making Connections
  • Adult Learning Principles, Part One
  • Adult Learning Principles, Part Two
  •  Session 8: The Benefits/Consequences Matrix
  • Coaching Tools

 Session 9: Skills Involved in Coaching

  • Mix and Match

 Session 10: The Coaching Model

  • The Four Steps
  • Key Characteristics

 Session 11: Giving Effective Feedback

  • Important Elements, Part One
  • Important Elements, Part Twos

 Session 12: Coaching Problems and Solutions

  • Case Studies
  • Making Connections

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Conversational Leadership Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What’s In A Word?

  • Pre-Assignment Review, Part One
  • Pre-Assignment Review, Part Two
  • What is Conversational Leadership?

 Session 3: Fundamental Elements

  • Designing Meaningful Conversations
  • Building Your Personal Skills
  • Tips for Becoming a Better Listener

 Session 4: The Four-I Model of Organizational Conversation

  • Intimacy
  • The Four Features
  • Replacing Corporate Communication
  • Interactivity
  • Evolving Communication Techniques
  • Case Study
  • Making Connections
  • Inclusion
  • Looking at Inclusive Communications
  • Case Studies
  • Intentionality
  • Creating a Conversational Strategy
  • Sample Strategy Elements
  • Common Language
  • Making Connections

 Session 5: The Conversational Leadership Framework

  • Getting Started, Part One
  • Getting Started, Part Two
  • Powerful Conversations
  • Case Study
  • Making Connections
  • Creating the Conversation
  • Identifying Your Purpose
  • The Physical Setup
  • The Finishing Touches
  • Above and Beyond
  • Involving Your Stakeholders
  • Applying the Concepts
  • Summary
  • Developing the Questions
  • Leveraging Appreciative Inquiry, Part One
  • Leveraging Appreciative Inquiry, Part Two
  • Getting It Right
  • Taking It Further
  • Getting to the Goal
  • Making Connections
  • Innovative Leadership
  • Building Common Ground
  • Questions to Consider

 Session 6: World Café

  • Setting Up
  • Where the Magic Happens
  • Round 1: Starting the Conversation
  • Round 2: Connections Start
  • Round 3: Back to the Beginning
  • Round 4: Conversation of the Whole

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Basic Business Management: Boot Camp for Business Owners Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Who Are You and What Are You About?

  • What is Our Business?
  • Making Connections
  • Pre-Assignment Review
  • The Owner’s Role
  • Ingredients for Success
  • The Business Owner
  • The Entrepreneur
  • The Freelancer
  • Words of Wisdom
  • Keeping Things Moving

 Session 3: Designing Your Organizational Structure

  • Bringing the Idea to Life
  • Getting Started
  • Growth Phase One
  • Growth Phase Two
  • Putting the Pieces Together
  • Looking at the Options
  • Geographic Structure
  • Divisional Structure
  • Matrix Structure
  • Summary
  • Making Connections
  • Differences for Corporations
  • Choosing Board Members
  • Board Issues
  • The Role of Shareholders
  • The Big Picture
  • Words of Wisdom
  • Current Thinking
  • Making Connections

 Session 4: Introduction to Operations Management

  • Defining Operations Management
  • What Does It All Mean?
  • Envisioning the Process
  • Introduction to Types of Operations
  • Types of Operations
  • Practical Application

 Session 5: Understanding Financial Terms

  • Finance
  • Recording Financial Transactions
  • General Accepted Accounting Principles (GAAP)
  • The Income Statement
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • More About Balance Sheets
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings

 Session 6: Getting the Right People in Place

  • Six Essential Steps of Hiring
  • More about Orientation
  • More about Onboarding
  • Making Connections

 Session 7: Getting Your Product Together

  • Inventory Management
  • Types of Inventory
  • More About Inventory
  • Understanding the Value Chain
  • Making Connections
  • Outsourcing Options
  • Quality Control
  • Quality Control Philosophy

 Session 8: Building a Corporate Brand

  • Your Brand
  • Example: Acme Widgets Inc.
  • Brand Names and Slogans
  • Do’s and Don’ts
  • Developing a Slogan
  • How People Will See Your Images
  • Choosing a Color
  • Color Spectrum Two
  • Fonts
  • Sans Serif Fonts
  • Specialty Fonts
  • Font Considerations
  • Simple Pictorial Mark
  • Letterform
  • Wordmark
  • Emblems
  • Working It Out

 Session 9: Marketing Your Product

  • About the Marketing Process
  • Cycle Overview
  • Stage One: Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying Our Product? Who is Using Our Product?
  • What is the Buying Process?
  • How Can I Leverage Segmentation?
  • Segmentation Case Study
  • Stage Two: Analyzing the Competition and Yourself
  • SWOT Analysis
  • Next Steps
  • Stage Three: Analyzing Distribution Channels
  • Making Connections
  • Stage Four: Creating a Marketing Plan
  • Price
  • Price
  • Place
  • Promotion
  • Packaging
  • Making Connections
  • The Final Stages: Implement, Evaluate, Review, Revise
  • Leveraging Social Media

 Session 10: Selling Your Product

  • Building Your Sales Force
  • The Sales Cycle
  • Initiate
  • Initiate
  • Build
  • Manage
  • Optimize

 Session 11: Planning for the Future

  • Introduction to Strategic Planning
  • Identifying Your Stakeholders
  • Taking the Right Approach
  • Making Connections
  • The Strategic Plan Pyramid

 Session 12: Goal Setting and Goal Getting

  • Setting Achievable Goals: Identifying Outcomes
  • The Four Perspectives
  • Customizing the Perspectives
  • Timeline for Your Plan
  • Goals with SPIRIT
  • Getting Into It

 Session 13: Succession Planning 101

  • What is Succession Planning?
  • Replacing vs. Succeeding
  • Defining Succession Planning

 Session 14: Managing Your Money

  • What is a Budget?
  • Test All Assumptions
  • How Was Last Year?
  • How’s The Marketplace Doing?
  • What’s It Costing?
  • Managing Your Budget
  • Know Your Accruals
  • Getting it Right

 Session 15: Ethics 101

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • Asimov’s Three Laws of Robotics
  • Your Code of Ethics

 Session 16: Building a Strong Customer Care Team

  • The Pillars of Success
  • The Critical Elements of Customer Service
  • Making Connections
  • The Remaining Elements
  • Critical Element Three: Given Life by the Employeess
  • Critical Element Four: Be a Problem Solver
  • A Problem Solving Process
  • Critical Element Five: Measure It
  • Critical Element Six: Reinforce It
  • Developing and Maintaining Relationships

 Session 17: Training Employees for Success

  • Why Continuous Learning?
  • Factors for Learning Success
  • Getting Motivated for Training
  • Steps in the Learning Process
  • Making Connections

 Session 18: Leadership Essentials

  • Leading and Managing
  • Leadership Styles
  • Making Connections
  • Applying the Styles
  • The Cycle of Styles
  • Managing Performance
  • Making Connections

 Session 19: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Business Leadership: Becoming Management Material, Leadership Skills for Supervisors: Communication, Coaching, and Conflict, Coaching and Mentoring, Conversational Leadership, and Basic Business Management: Boot Camp for Business Owners in this Bundle

1. Business Leadership: Becoming Management Material: Learn the Basics of Business Leadership

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.

2. Leadership Skills for Supervisors: Communication, Coaching, and Conflict: Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

3. Coaching and Mentoring: Learn How Coaching And Mentoring Differ From Each Other

Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills.

In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles).

4. Conversational Leadership: Learn the Basics of Conversational Leadership

This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.

In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.

5. Basic Business Management: Boot Camp for Business Owners: Learn the Basics of Business Management

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Business Leadership: Becoming Management Material 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Business Leadership: Becoming Management Material Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment: Areas of Improvement

 Session 2: About the Learning Organization

  • What is a Learning Organization?
  • Are You a Lifelong Learner?
  • Lifelong Learning Questionnaire
  • Scoring?

 Session 3: Achieving Personal Mastery

  • What is Personal Mastery?
  • Your Personal Vision
  • Developing a Vision
  • Step One: Identify Your Values
  • Step Two: Define Your Values
  • Step Three: Put It All Together

 Session 4: Analyzing Our Mental Models

  • Our Mental Models, Part One
  • Our Mental Models, Part Two
  • Mental Models in the Workplace
  • Strategies for Working with Mental Models
  • You Can Create New Mental Models!
  • The Ladder of Inference, Part One
  • A Ladder of Inference, Part Two
  • A Ladder of Inference, Part Three
  • A Ladder of Inference, Part Four
  • A Ladder of Inference, Part Five
  • Reflection: Using Your Own Experiences as a Resource
  • Case Study
  • Applying the Concepts

 Session 5: Achieving a Shared Vision

  • What is a Shared Vision?

 Session 6: Team Learning

  • Team Learning
  • The Meteor Belt
  • Protocols for Skillful Discussion
  • Preparing the Ground for Skillful Discussion

 Session 7: Systems Thinking

  • Systems Thinking
  • Sample Systems

 Session 8: Understanding Leadership

  • About Leadership
  • Director's Style
  • Coach's Style
  • Supporter's Style
  • Delegator's Style
  • Your Leadership Style
  • Understanding Your Comfort Zone
  • Adapting Our Style
  • Cycling Through the Styles
  • Managing Performance
  • Humility
  • Making Connections
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • The Great…
  • … And The Not So Great
  • Taking Charge

 Session 9: Five Practices

  • Practice One: Challenge the Process
  • Making Connections
  • Practice Two: Inspire a Shared Vision
  • Practice Three: Enable Others to Act
  • Making Connections
  • Image Identification
  • Practice Four: Model the Way
  • Practice Five: Encourage the Heart
  • Practices in Practice

 Session 10: Building Trust

  • The Cycle of Trust and Performance
  • Improving Trust
  • Trust Exercise
  • Making Connections

 Session 11: Managing Change

  • About Change
  • Endings
  • Neutral
  • Beginnings
  • Making Connections
  • Key Factors in Successful Change
  • A Step-by-Step Plan for Change
  • Case Study: Getting More from the Last Hour
  • Getting More From the Last Hour

 Session 12: The Four Room Apartment

  • The Four Room Apartment
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three
  • Summary

 Session 13: Time Management Tips and Tricks

  • Getting Things in Order
  • Making Connections
  • Mastering E-mail
  • Adding Up the Numbers
  • Assessing the Impact
  • Tackling the E-Mail Monster
  • Time Management Tips
  • Eight Exciting Ideas
  • A Planning Checklist
  • Putting Plans into Action with Scheduling Aids
  • Organizing Your Work Area and Your Paperwork
  • Going the Extra Mile

 Session 14: Managers vs. Leaders

  • Managers vs. Leaders
  • Making Connections
  • We Need Leaders!
  • Managers vs. Leaders

 Session 15: Types of Thinking

  • Directional Thinking
  • Paradigm Shifts
  • Mind Mapping
  • Reframing
  • Consequential Thinking
  • Considering the Consequences
  • Ethics 101

 Session 16: Influence Strategies

  • Common Influence Strategies
  • Cialdini's Six Strategies

 Session 17: Managing Relationships

  • The Relationship Cycle
  • Coaching Through Conflict
  • Helping Others in Conflict
  • Choosing Your Style
  • The Turtle (Withdrawing, Avoiding)
  • The Shark (Aggressive, Forcing)
  • The Teddy Bear (Smoothing, Cooperating)
  • The Fox (Compromising)
  • The Owl (Confronting or Problem-Solving)
  • Making Connections
  • Preparing for Conflict, Part One
  • Preparing for Conflict, Part Two
  • Preparing for Conflict, Part Three
  • Preparing for Conflict, Part Four
  • Making Connections
  • Managing Stress
  • The Positive Effect
  • Fifteen Steps for Dealing with Upset People
  • Five Tips for Dealing with Difficult People
  • Six Steps for Dealing with Angry People

 Session 18: A Simple Problem Solving Process

  • Systematic Problem Solving
  • Breaking Down the Model
  • Personal Problems

 Session 19: Strategic Planning

  • SWOT Analysis
  • Sample SWOT Matrix
  • What to Include in Your SWOT
  • Individual Analyses

 Session 20: Doing Delegation Right

  • What is Delegation?
  • Defining Delegation
  • Levels of Delegation
  • Breaking Down the Model, Part One
  • Breaking Down the Model, Part Two
  • Breaking Down the Model, Part Three
  • Delegation Case Study

 Session 21: Criteria for Useful Feedback

  • Giving Constructive Feedback
  • Best Practices
  • The Importance of Feedback
  • Making Connections

 Session 22: Feedback Techniques

  • Feedback Techniques
  • The Open-Ended Approach
  • More Feedback Options
  • Encouraging Feedback
  • Case Study

 Session 23: Mastering Your Body Language

  • Mastering Your Body Language
  • Things to Consider
  • Reading Cues and Adjusting Your Approach

 Session 24: Meeting Management

  • Preparing for Meetings
  • Reading the Reports, Part One
  • Reading the Reports, Part Two
  • Reading the Reports, Part Three
  • Preparing for the Meeting
  • During the Meeting
  • Managing Meetings
  • Making Connections
  • Presentation Tips

 Session 25: Pumping up a Presentation

  • Pumping up a Presentation
  • Seven Easy Steps

 Session 26: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Pre-Assignment Review

  •     Making Connections

Session 3: Whats Your Type? How About Mine?

  •     Seeking Information
  •     Identifying Your Characteristics and Preferences
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly As – Inquiring Rationals, Part One
  •     Mostly As – Inquiring Rationals, Part Two
  •     Mostly Bs – Authentic Idealists, Part One
  •     Mostly Bs – Authentic Idealists, Part Two
  •     Mostly Cs – Organized Guardians, Part One
  •     Mostly Cs – Organized Guardians, Part Two
  •     Mostly Ds – Resourceful Artisans, Part One
  •     Mostly Ds – Resourceful Artisans, Part Two
  •     Whats Important?
  •     Debrief
  •     Understanding Introverts and Extroverts
  •     Questionnaire
  •     Using the Continuum
  •     Case Study

Session 4: Understanding Leadership

  •     About Leadership
  •     The Situational Leadership II® Model
  •     Understanding Your Comfort Zone
  •     Choosing Our Style
  •     The Cyclical Process
  •     Managing Performance
  •     Making Connections
  •     Servant Leadership
  •     Making Connections
  •     Onboarding and Orientation
  •     First Day Disasters
  •     Considering the Consequences

Session 5: Manage Your Time and Your Energy

  •     Introduction
  •     Larks and Owls
  •     SPIRIT Goals
  •     Organizing Your Workspace, Part One
  •     Organizing Your Workspace, Part Two
  •     Organizing Your Workspace, Part Three
  •     Our Top Time Management Tip

Session 6: The Commitment Curve

  •     The Big Picture
  •     The Phases of the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     Summary
  •     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

  •     The Coaching Model
  •     Step One: Frame a Conversation, Part One
  •     Step One: Frame a Conversation, Part Two
  •     Step Two: Create Opportunities
  •     Step Three: Create an Action Plan
  •     Step Four: Give Feedback, Part One
  •     Step Four: Give Feedback, Part Two
  •     The Dialogue Model
  •     Defining I Messages
  •     Building the Message
  •     Description Techniques
  •     The Consequences and Benefits Matrix

Session 8: Dealing with Conflict and Difficult Issues

  •     Reflection
  •     Techniques for Resolving Conflict

Session 9: What Successful Leaders Do

  •     Secrets to Success
  •     Creating the Right Environment
  •     Making Connections
  •     Practices to Practice
  •     Making Connections

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 3 - Certificate in Coaching and Mentoring Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Introduction
  • Pre-Assignment Assessment: Communication Skills

 Session 2: Defining Coaching and Mentoring

  • Coaching and Mentoring
  • Mentees, Proteges, and Telemachus
  • Matching Mentors
  • Defining Coaching
  • What Coaching Is Not
  • The Coaching Formula
  • The Three Factors
  • Coaching Skills

 Session 3: Coaching Assessment Review

  • Coaching Assessment and Scoring
  • Making Connections

 Session 4: Interpersonal Communication Skills

  • What are Communication Skills?
  • Making Connections
  • Getting Better with Communication
  • Open Questions
  • Closed Questions
  • Probing Techniques
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener

 Session 5: Critical Coaching Skills

  • The Five Skills
  • Making Connections

 Session 6: Setting Goals with SPIRIT

  • Setting Achievable Goals
  • Identifying Your Dreams
  • Inspiring Ideas
  • SPIRIT Goals
  • Getting on Track

 Session 7: Learning Styles and Principles

  • Learning Styles
  • Making Connections
  • Adult Learning Principles, Part One
  • Adult Learning Principles, Part Two
  •  Session 8: The Benefits/Consequences Matrix
  • Coaching Tools

 Session 9: Skills Involved in Coaching

  • Mix and Match

 Session 10: The Coaching Model

  • The Four Steps
  • Key Characteristics

 Session 11: Giving Effective Feedback

  • Important Elements, Part One
  • Important Elements, Part Twos

 Session 12: Coaching Problems and Solutions

  • Case Studies
  • Making Connections

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Conversational Leadership Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What’s In A Word?

  • Pre-Assignment Review, Part One
  • Pre-Assignment Review, Part Two
  • What is Conversational Leadership?

 Session 3: Fundamental Elements

  • Designing Meaningful Conversations
  • Building Your Personal Skills
  • Tips for Becoming a Better Listener

 Session 4: The Four-I Model of Organizational Conversation

  • Intimacy
  • The Four Features
  • Replacing Corporate Communication
  • Interactivity
  • Evolving Communication Techniques
  • Case Study
  • Making Connections
  • Inclusion
  • Looking at Inclusive Communications
  • Case Studies
  • Intentionality
  • Creating a Conversational Strategy
  • Sample Strategy Elements
  • Common Language
  • Making Connections

 Session 5: The Conversational Leadership Framework

  • Getting Started, Part One
  • Getting Started, Part Two
  • Powerful Conversations
  • Case Study
  • Making Connections
  • Creating the Conversation
  • Identifying Your Purpose
  • The Physical Setup
  • The Finishing Touches
  • Above and Beyond
  • Involving Your Stakeholders
  • Applying the Concepts
  • Summary
  • Developing the Questions
  • Leveraging Appreciative Inquiry, Part One
  • Leveraging Appreciative Inquiry, Part Two
  • Getting It Right
  • Taking It Further
  • Getting to the Goal
  • Making Connections
  • Innovative Leadership
  • Building Common Ground
  • Questions to Consider

 Session 6: World Café

  • Setting Up
  • Where the Magic Happens
  • Round 1: Starting the Conversation
  • Round 2: Connections Start
  • Round 3: Back to the Beginning
  • Round 4: Conversation of the Whole

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Basic Business Management: Boot Camp for Business Owners Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Who Are You and What Are You About?

  • What is Our Business?
  • Making Connections
  • Pre-Assignment Review
  • The Owner’s Role
  • Ingredients for Success
  • The Business Owner
  • The Entrepreneur
  • The Freelancer
  • Words of Wisdom
  • Keeping Things Moving

 Session 3: Designing Your Organizational Structure

  • Bringing the Idea to Life
  • Getting Started
  • Growth Phase One
  • Growth Phase Two
  • Putting the Pieces Together
  • Looking at the Options
  • Geographic Structure
  • Divisional Structure
  • Matrix Structure
  • Summary
  • Making Connections
  • Differences for Corporations
  • Choosing Board Members
  • Board Issues
  • The Role of Shareholders
  • The Big Picture
  • Words of Wisdom
  • Current Thinking
  • Making Connections

 Session 4: Introduction to Operations Management

  • Defining Operations Management
  • What Does It All Mean?
  • Envisioning the Process
  • Introduction to Types of Operations
  • Types of Operations
  • Practical Application

 Session 5: Understanding Financial Terms

  • Finance
  • Recording Financial Transactions
  • General Accepted Accounting Principles (GAAP)
  • The Income Statement
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • More About Balance Sheets
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings

 Session 6: Getting the Right People in Place

  • Six Essential Steps of Hiring
  • More about Orientation
  • More about Onboarding
  • Making Connections

 Session 7: Getting Your Product Together

  • Inventory Management
  • Types of Inventory
  • More About Inventory
  • Understanding the Value Chain
  • Making Connections
  • Outsourcing Options
  • Quality Control
  • Quality Control Philosophy

 Session 8: Building a Corporate Brand

  • Your Brand
  • Example: Acme Widgets Inc.
  • Brand Names and Slogans
  • Do’s and Don’ts
  • Developing a Slogan
  • How People Will See Your Images
  • Choosing a Color
  • Color Spectrum Two
  • Fonts
  • Sans Serif Fonts
  • Specialty Fonts
  • Font Considerations
  • Simple Pictorial Mark
  • Letterform
  • Wordmark
  • Emblems
  • Working It Out

 Session 9: Marketing Your Product

  • About the Marketing Process
  • Cycle Overview
  • Stage One: Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying Our Product? Who is Using Our Product?
  • What is the Buying Process?
  • How Can I Leverage Segmentation?
  • Segmentation Case Study
  • Stage Two: Analyzing the Competition and Yourself
  • SWOT Analysis
  • Next Steps
  • Stage Three: Analyzing Distribution Channels
  • Making Connections
  • Stage Four: Creating a Marketing Plan
  • Price
  • Price
  • Place
  • Promotion
  • Packaging
  • Making Connections
  • The Final Stages: Implement, Evaluate, Review, Revise
  • Leveraging Social Media

 Session 10: Selling Your Product

  • Building Your Sales Force
  • The Sales Cycle
  • Initiate
  • Initiate
  • Build
  • Manage
  • Optimize

 Session 11: Planning for the Future

  • Introduction to Strategic Planning
  • Identifying Your Stakeholders
  • Taking the Right Approach
  • Making Connections
  • The Strategic Plan Pyramid

 Session 12: Goal Setting and Goal Getting

  • Setting Achievable Goals: Identifying Outcomes
  • The Four Perspectives
  • Customizing the Perspectives
  • Timeline for Your Plan
  • Goals with SPIRIT
  • Getting Into It

 Session 13: Succession Planning 101

  • What is Succession Planning?
  • Replacing vs. Succeeding
  • Defining Succession Planning

 Session 14: Managing Your Money

  • What is a Budget?
  • Test All Assumptions
  • How Was Last Year?
  • How’s The Marketplace Doing?
  • What’s It Costing?
  • Managing Your Budget
  • Know Your Accruals
  • Getting it Right

 Session 15: Ethics 101

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • Asimov’s Three Laws of Robotics
  • Your Code of Ethics

 Session 16: Building a Strong Customer Care Team

  • The Pillars of Success
  • The Critical Elements of Customer Service
  • Making Connections
  • The Remaining Elements
  • Critical Element Three: Given Life by the Employeess
  • Critical Element Four: Be a Problem Solver
  • A Problem Solving Process
  • Critical Element Five: Measure It
  • Critical Element Six: Reinforce It
  • Developing and Maintaining Relationships

 Session 17: Training Employees for Success

  • Why Continuous Learning?
  • Factors for Learning Success
  • Getting Motivated for Training
  • Steps in the Learning Process
  • Making Connections

 Session 18: Leadership Essentials

  • Leading and Managing
  • Leadership Styles
  • Making Connections
  • Applying the Styles
  • The Cycle of Styles
  • Managing Performance
  • Making Connections

 Session 19: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
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Course Summary

Course ID No.: 002BLBMMOC5CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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