Beyond Workplace Politics Online Bundle, 5 Certificate Courses

Learn How to Cope with Workplace Politics


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Get Beyond Workplace Politics, Emotional Intelligence, Encouraging Sustainability and Social Responsibility in Business, Building Relationships for Success in Sales, Effective Planning and Scheduling in this Bundle

1. Beyond Workplace Politics:How to Cope with Workplace Politics

This elearning version of Beyond Workplace Politics: Using Social and Emotional Competencies will allow you to use Social and Emotional Competencies to lessen the impact of workplace politics in your career.

Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy.

After you complete this course, you will be able to:

  • Understand what Workplace Politics is and why it is not always bad.
  • Distinguish between formal and informal workplace hierarchies.
  • Use practical steps to negate the influence of rumors.
  • Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
  • Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
  • Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
  • Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
  • Identify good relationship skills.
  • See the importance of responsible decision making and identify decision traps that should be avoided.
  • Create your own Workplace Philosophy Statement.

2. Emotional Intelligence:Develop Your Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.

3. Encouraging Sustainability and Social Responsibility in Business:Learn Basics Of Corporate Social Responsibility

Today’s leading businesses realize that there is more to their bottom line than financial success. Thriving businesses also ensure that the people and environment in the areas that they operate benefit from their presence. Corporate social responsibility programs and sustainability practices can help build true profitability that incorporates all of these elements.

This course will introduce you to the basics of sustainability and corporate social responsibility using ISO 26000 guidelines as a framework. These principles include organizational governance and ethics, operating practices, human rights and labor practices, environmental awareness and sustainability, consumer issues, and community involvement.

After you complete this Encouraging Sustainability and Social Responsibility in Business course, you will be able to:

  • Define sustainability and social responsibility.
  • Discuss the principles of social responsibility in business.
  • Apply the principles of sustainability and social responsibility in the context of ISO 26000.
  • Develop a program for sustainability and social responsibility in business.

4. Building Relationships for Success in Sales:Learn How to Create Strong Client Relationship 

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

After you complete this course, you will be able to:

  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base.
  • Learn how to apply communication techniques to build your network.
  • Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
  • Recognize the key interpersonal skills and practice using them.

5. Effective Planning and Scheduling:Learn How To Use Planning And Scheduling Tools

Creating an accurate schedule is more of an art than a science. However, there are some tools and techniques that you can use to be as precise as possible. This course will introduce you to the most commonly used tools and show you how to apply them to everyday scenarios. We recommend that you complete “Intermediate Project Management” before beginning this course.

This course will teach you how to use a variety of planning and scheduling tools, including the work breakdown structure, network diagrams, program evaluation and review technique (PERT), and Gantt charts. You will also learn how to properly estimate time, schedule resources, identify task dependencies, manage risks, communicate your schedule, and keep the schedule updated.

After you complete this Effective Planning and Scheduling course, you will be able to:

  • Define and create a Work Breakdown Structure.
  • Identify and understand task relationships.
  • Estimate task durations and determine project duration.
  • Construct a network diagram.
  • Calculate the critical path of a project.
  • Use the Program Evaluation and Review Technique (PERT) to create estimates.
  • Plan for risks.
  • Create a communication plan.
  • Effectively allocate project resources.
  • Update and monitor the project schedule

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

 Beyond Workplace Politics 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Beyond Workplace Politics: Using Social and Emotional Competencies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

Session 2: What is Workplace Politics?

  • Workplace Politics
  • Formal Versus Informal Hierarchy
  • What to Do About Rumors

Session 3: Lessons from Social and Emotional Intelligence

  • History of Social and Emotional Intelligence
  • Defining Social and Emotional Intelligence

Session 4: Self-Awareness

  • Understanding Self-Awareness

Session 5: Self-Management

  • Understanding Self-Management
  • Improving Self-Management through Reflection
  • Reflective Diary

Session 6: Social Awareness

  • Empathy, Organizational and Service Awareness
  • Empathy
  • Organizational Awareness
  • Service Awareness

Session 7: Good Relationship Skills

  • Identifying Relationship Skills
  • N’Derial III, Part One
  • N’Derial III, Part Two
  • Individual Action Steps
  • Reflection

Session 8: Responsible Decision Making

  • Decision Making
  • Decision-Making Traps
  • Decision Wheel
  • Decision Wheel Method

Session 9: Creating Your Workplace Philosophy

  • Philosophy Statement
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Emotional Intelligence Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment 
  • Pre-Course Assessment

Session 2: History of Emotional Intelligence

  • History of Emotional Intelligence, Part One
  • Making Connections, Part One
  • Making Connections, Part Two
  • History of Emotional Intelligence, Part Two

Session 3: Emotional Intelligence Defined

  • Definitions and Thoughts
  • The Six Seconds Model
  • Making Connections

Session 4: Blueprint

  • Instructions
  • Identify Emotions
  • Understand and Manage
  • Use and Communicate

Session 5: Optimism 

  • Defining Optimism and Pessimism
  • Choosing Our Approach
  • ABC's of Optimism
  • Pessimism versus Optimism
  • VET Process 
  • Adversities

Session 6: Validating Emotions in Others

  • The VALUE Technique
  • The SOLER Technique
  • Communication Technique

Session 7: Understanding Emotions

  • The Seven Human Emotions
  • What Do Emotions Tell Us?
  • Applying Emotional Intelligence
  • Positives and Negatives
  • The Emotional Map
  • Plutchik's Wheel of Emotions

Session 8: Setting Your Personal Vision

  • Defining Your Principles
  • Creating Your Vision
  • Understanding Your Values
  • Defining Our Values
  • Identifying Our Influences
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • What's Standing in Your Way?
  • Think in Terms of Relationships
  • Relationship Worksheet
  • Creating Your Vision Statement

Session 9: A Personal Action Plan

  • Starting Point 
  • Where I Want to Go
  • How I Will Get There
  • Summary
  • Recommended Reading List

Course 3 - Certificate in Encouraging Sustainability and Social Responsibility in Business Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment: Definitions
  •     Pre-Assignment: Why Get Involved?
  •     Pre-Assignment: Making Connections

Session 2: What is Corporate Social Responsibility?

  •     A Business Case for Corporate Social Responsibility
  •     Roles and Responsibilities
  •     Business Challenges
  •     Frame Your Business Case
  •     Case Study
  •     Do You Have To Do It All At Once?
  •     Pre-Assignment Review
  •     About the ISO 26000 Standards
  •     The International Organization for Standardization (ISO)
  •     Making Connections

Session 3: Creating a Corporate Social Responsibility Program

  •     Setting Up the Project Vision
  •     Creating the Project Plan
  •     Engaging Stakeholders and Employees
  •     Objective Statements
  •     Implementation Tips
  •     Making Connections
  •     Measuring, Reporting, and Revising
  •     Making Connections

Session 4: Corporate Social Responsibility Principles

  •     Due Diligence
  •     Case Studies
  •     Making Connections
  •     Protecting Human Rights
  •     Human Rights Challenges
  •     Organizational Governance and Ethics
  •     ISO 26000 Principles
  •     Making Connections
  •     Operating Practices
  •     Political Considerations
  •     Human Rights and Labor Practices
  •     Making Connections

Session 5: Environmental Awareness and Sustainability

  •     Creating Community
  •     Making Connections
  •     Consumer Issues
  •     Community Involvement
  •     Making Connections
  •     Review the List
  •     Project Plan

Session 6: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 4 - Certificate in Building Relationships for Success in Sales Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Focusing on Your Customer

  • Customer Focused Selling
  • Minimizing Challenges
  • Becoming Customer Focused
  • Understanding Effort vs. Results
  • How You Fit in the Quadrants
  • Considering the Possibilities

 Session 3: What Influences People in Forming Relationships?

  • Influences at Work
  • Appearance
  • Similarity
  • Complementarity
  • Reciprocity
  • Competence
  • Proximity
  • Exchange
  • The Effect of the Influences
  • Building Customer Connections
  • Building Common Ground

 Session 4: Disclosure

  • Disclosure
  • Self-Awareness and the Johari Windows
  • Understanding the Johari Window
  • Building Relationships with the Johari Window
  • Working with the Johari Window

 Session 5: How to Win Friends and Influence People

  • About Dale Carnegie
  • Discussing Carnegie's Principles
  • Talking about Interests
  • Try to See Things from Their Point of View
  • Changing the View
  • Genuinely Like Other People
  • Liking Others through Common Ground
  • Smile
  • Make Them Feel Important
  • Remembering Names
  • Don't Criticize Others
  • Avoid Criticizing
  • What's in it for Me?
  • Comparing the Stories
  • Carnegie's Principles

 Session 6: Communication Skills for Relationship Selling

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Using Open Questions
  • Creating Customer Focused Questions
  • Good Listeners

 Session 7: Non-Verbal Messages

  • Non-Verbal Messages
  • Managing Your Messages
  • Voice
  • Qualities of a Good Voice

 Session 8: Managing the Mingling

  • Understanding Networking
  • Tips for Remembering Names

 Session 9: The Handshake

  • The Handshake
  • Improving Your Handshake
  • Tips for Success
  • Business Card Etiquette

 Session 10: Small Talk

  • Small Talk
  • Making Small Talk
  • Starting Conversations
  • Small Talk Tips
  • Exit Lines
  • Creating Exit Lines

 Session 11: Networking

  • Organizing Your Network
  • Networking Tips
  • Wise Words
  • Revisiting the Pre-Assignment
  • John and Jane
  • Questions for Reflection
  • Our Thoughts

 Session 12: Personal Development

  • Personal Action Plan
  • Achieving My Goals

Course 5 - Certificate in Effective Planning and Scheduling Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Projects and Schedules

  •     Making Connections

Session 3: The Work Breakdown Structure (WBS)

  •     What is a Work Breakdown Structure?
  •     Sample WBS
  •     The Role of a Work Breakdown Structure
  •     Creating a Work Breakdown Structure
  •     Steps for Creating the Work Breakdown Structure
  •     Types of Work Breakdown Structure Diagrams: Deliverable-Based
  •     Types of Work Breakdown Structure Diagrams: Activity-Based
  •     Types of Work Breakdown Structure Diagrams: Deliverable/Activity-Based
  •     Work Breakdown Structure Formats
  •     Indented List
  •     Spreadsheet
  •     Organizational Chart
  •     Work Breakdown Structure Numbering
  •     Sample Numbering
  •     What is a Work Breakdown Structure Dictionary?
  •     Samples
  •     Work Breakdown Structure Exercise

Session 4: Estimating Activity Durations

  •     Estimating Tips and Techniques
  •     Sample Spreadsheet
  •     Gathering Resources
  •     Activity List
  •     Resources
  •     Estimating Activity Durations
  •     Tips for Increasing Estimation Accuracy

Session 5: Camping Case Study

  •     Camping Case Study

Session 6: Identifying Task Dependencies

  •     About Task Dependencies
  •     Washing a Car
  •     Key Questions
  •     Dependency Definitions
  •     Task Dependency Types
  •     FS: Finish-to-Start
  •     SF: Start-to-Finish
  •     FF: Finish to Finish
  •     Case Study: Trip to New York

Session 7: Aligning Resources with Activities

  •     Definitions
  •     Resource Breakdown Structure
  •     Sample Resource Breakdown Structure
  •     Creating the Resource Breakdown Structure
  •     Availability and Skills, Part One
  •     Availability and Skills, Part Two
  •     Availability and Skills, Part Three
  •     Resource Calendars
  •     Stages of Resource Scheduling
  •     Definition
  •     Allocation
  •     Aggregation
  •     Leveling
  •     Considering the Constraints
  •     Resource Turnover
  •     Case Study: Planning an Outdoor Concert
  •     Task Two
  •     Task Three

Session 8: Project Planning

  •     Network Diagrams
  •     About Activity on Node Diagrams
  •     Sample Activity on Node Diagram
  •     About Activity on Arrow Diagrams
  •     Sample Activity on Arrow Diagram
  •     Critical Path Method
  •     Sample Project
  •     Creating a Network Diagram
  •     Starting Network Diagram
  •     Perform Forward Pass through Network
  •     Perform Backward Pass through Network
  •     Determine Slack
  •     Establish the Critical Path
  •     Critical Path Exercise
  •     Program Evaluation and Review Technique (PERT)
  •     The PERT Formula
  •     Creating Time Estimates
  •     Making Connections
  •     The Value of PERT
  •     About Gantt Charts
  •     Sample Gantt Chart One
  •     Sample Gantt Chart Two
  •     Gantt Chart Exercise

Session 9: Scheduling Software

  •     Choosing the Right Tools
  •     How Do You Know What Software is Best For You?
  •     Open Workbench
  •     Microsoft Project

Session 10: Uncertainty and Risk Management

  •     About Risk Management
  •     Sample Risk Register
  •     Risk Management Planning
  •     Identification of Risk
  •     Quantification of Risk
  •     Responding to Risk
  •     Monitoring and Controlling Risk
  •     Mini Case Study
  •     Pre-Assignment Review

Session 11: Communication Strategies

  •     About Communication
  •     Purpose
  •     Information Required
  •     Frequency
  •     Method
  •     Tips for Successful Communication
  •     Team Members
  •     Project Stakeholders
  •     Project Team
  •     Other Special Target Groups/End Users
  •     Cross-Functional Teams
  •     Communication Exercise

Session 12: Creating a Viable Schedule

  •     Creating a Schedule
  •     Common Scheduling Problems (Part One)
  •     Common Scheduling Problems (Part Two)

Session 13: Updating and Monitoring the Schedule

  •     Schedule Updates
  •     Frequency of Updates
  •     Receiving Updates
  •     Format for Updates
  •     Format for Updates
  •     Better Predicting
  •     Schedule Monitoring
  •     Case Study
  •     Questions

Session 14: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Beyond Workplace Politics, Emotional Intelligence, Encouraging Sustainability and Social Responsibility in Business, Building Relationships for Success in Sales, Effective Planning and Scheduling in this Bundle

1. Beyond Workplace Politics:How to Cope with Workplace Politics

This elearning version of Beyond Workplace Politics: Using Social and Emotional Competencies will allow you to use Social and Emotional Competencies to lessen the impact of workplace politics in your career.

Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy.

After you complete this course, you will be able to:

  • Understand what Workplace Politics is and why it is not always bad.
  • Distinguish between formal and informal workplace hierarchies.
  • Use practical steps to negate the influence of rumors.
  • Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
  • Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
  • Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
  • Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
  • Identify good relationship skills.
  • See the importance of responsible decision making and identify decision traps that should be avoided.
  • Create your own Workplace Philosophy Statement.

2. Emotional Intelligence:Develop Your Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.

3. Encouraging Sustainability and Social Responsibility in Business:Learn Basics Of Corporate Social Responsibility

Today’s leading businesses realize that there is more to their bottom line than financial success. Thriving businesses also ensure that the people and environment in the areas that they operate benefit from their presence. Corporate social responsibility programs and sustainability practices can help build true profitability that incorporates all of these elements.

This course will introduce you to the basics of sustainability and corporate social responsibility using ISO 26000 guidelines as a framework. These principles include organizational governance and ethics, operating practices, human rights and labor practices, environmental awareness and sustainability, consumer issues, and community involvement.

After you complete this Encouraging Sustainability and Social Responsibility in Business course, you will be able to:

  • Define sustainability and social responsibility.
  • Discuss the principles of social responsibility in business.
  • Apply the principles of sustainability and social responsibility in the context of ISO 26000.
  • Develop a program for sustainability and social responsibility in business.

4. Building Relationships for Success in Sales:Learn How to Create Strong Client Relationship 

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

After you complete this course, you will be able to:

  • Discover the benefits of developing a support network of connections.
  • Understand how building relationships can help you develop your business base.
  • Learn how to apply communication techniques to build your network.
  • Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
  • Recognize the key interpersonal skills and practice using them.

5. Effective Planning and Scheduling:Learn How To Use Planning And Scheduling Tools

Creating an accurate schedule is more of an art than a science. However, there are some tools and techniques that you can use to be as precise as possible. This course will introduce you to the most commonly used tools and show you how to apply them to everyday scenarios. We recommend that you complete “Intermediate Project Management” before beginning this course.

This course will teach you how to use a variety of planning and scheduling tools, including the work breakdown structure, network diagrams, program evaluation and review technique (PERT), and Gantt charts. You will also learn how to properly estimate time, schedule resources, identify task dependencies, manage risks, communicate your schedule, and keep the schedule updated.

After you complete this Effective Planning and Scheduling course, you will be able to:

  • Define and create a Work Breakdown Structure.
  • Identify and understand task relationships.
  • Estimate task durations and determine project duration.
  • Construct a network diagram.
  • Calculate the critical path of a project.
  • Use the Program Evaluation and Review Technique (PERT) to create estimates.
  • Plan for risks.
  • Create a communication plan.
  • Effectively allocate project resources.
  • Update and monitor the project schedule

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

 Beyond Workplace Politics 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Beyond Workplace Politics: Using Social and Emotional Competencies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

Session 2: What is Workplace Politics?

  • Workplace Politics
  • Formal Versus Informal Hierarchy
  • What to Do About Rumors

Session 3: Lessons from Social and Emotional Intelligence

  • History of Social and Emotional Intelligence
  • Defining Social and Emotional Intelligence

Session 4: Self-Awareness

  • Understanding Self-Awareness

Session 5: Self-Management

  • Understanding Self-Management
  • Improving Self-Management through Reflection
  • Reflective Diary

Session 6: Social Awareness

  • Empathy, Organizational and Service Awareness
  • Empathy
  • Organizational Awareness
  • Service Awareness

Session 7: Good Relationship Skills

  • Identifying Relationship Skills
  • N’Derial III, Part One
  • N’Derial III, Part Two
  • Individual Action Steps
  • Reflection

Session 8: Responsible Decision Making

  • Decision Making
  • Decision-Making Traps
  • Decision Wheel
  • Decision Wheel Method

Session 9: Creating Your Workplace Philosophy

  • Philosophy Statement
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Emotional Intelligence Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment 
  • Pre-Course Assessment

Session 2: History of Emotional Intelligence

  • History of Emotional Intelligence, Part One
  • Making Connections, Part One
  • Making Connections, Part Two
  • History of Emotional Intelligence, Part Two

Session 3: Emotional Intelligence Defined

  • Definitions and Thoughts
  • The Six Seconds Model
  • Making Connections

Session 4: Blueprint

  • Instructions
  • Identify Emotions
  • Understand and Manage
  • Use and Communicate

Session 5: Optimism 

  • Defining Optimism and Pessimism
  • Choosing Our Approach
  • ABC's of Optimism
  • Pessimism versus Optimism
  • VET Process 
  • Adversities

Session 6: Validating Emotions in Others

  • The VALUE Technique
  • The SOLER Technique
  • Communication Technique

Session 7: Understanding Emotions

  • The Seven Human Emotions
  • What Do Emotions Tell Us?
  • Applying Emotional Intelligence
  • Positives and Negatives
  • The Emotional Map
  • Plutchik's Wheel of Emotions

Session 8: Setting Your Personal Vision

  • Defining Your Principles
  • Creating Your Vision
  • Understanding Your Values
  • Defining Our Values
  • Identifying Our Influences
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • What's Standing in Your Way?
  • Think in Terms of Relationships
  • Relationship Worksheet
  • Creating Your Vision Statement

Session 9: A Personal Action Plan

  • Starting Point 
  • Where I Want to Go
  • How I Will Get There
  • Summary
  • Recommended Reading List

Course 3 - Certificate in Encouraging Sustainability and Social Responsibility in Business Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment: Definitions
  •     Pre-Assignment: Why Get Involved?
  •     Pre-Assignment: Making Connections

Session 2: What is Corporate Social Responsibility?

  •     A Business Case for Corporate Social Responsibility
  •     Roles and Responsibilities
  •     Business Challenges
  •     Frame Your Business Case
  •     Case Study
  •     Do You Have To Do It All At Once?
  •     Pre-Assignment Review
  •     About the ISO 26000 Standards
  •     The International Organization for Standardization (ISO)
  •     Making Connections

Session 3: Creating a Corporate Social Responsibility Program

  •     Setting Up the Project Vision
  •     Creating the Project Plan
  •     Engaging Stakeholders and Employees
  •     Objective Statements
  •     Implementation Tips
  •     Making Connections
  •     Measuring, Reporting, and Revising
  •     Making Connections

Session 4: Corporate Social Responsibility Principles

  •     Due Diligence
  •     Case Studies
  •     Making Connections
  •     Protecting Human Rights
  •     Human Rights Challenges
  •     Organizational Governance and Ethics
  •     ISO 26000 Principles
  •     Making Connections
  •     Operating Practices
  •     Political Considerations
  •     Human Rights and Labor Practices
  •     Making Connections

Session 5: Environmental Awareness and Sustainability

  •     Creating Community
  •     Making Connections
  •     Consumer Issues
  •     Community Involvement
  •     Making Connections
  •     Review the List
  •     Project Plan

Session 6: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 4 - Certificate in Building Relationships for Success in Sales Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Focusing on Your Customer

  • Customer Focused Selling
  • Minimizing Challenges
  • Becoming Customer Focused
  • Understanding Effort vs. Results
  • How You Fit in the Quadrants
  • Considering the Possibilities

 Session 3: What Influences People in Forming Relationships?

  • Influences at Work
  • Appearance
  • Similarity
  • Complementarity
  • Reciprocity
  • Competence
  • Proximity
  • Exchange
  • The Effect of the Influences
  • Building Customer Connections
  • Building Common Ground

 Session 4: Disclosure

  • Disclosure
  • Self-Awareness and the Johari Windows
  • Understanding the Johari Window
  • Building Relationships with the Johari Window
  • Working with the Johari Window

 Session 5: How to Win Friends and Influence People

  • About Dale Carnegie
  • Discussing Carnegie's Principles
  • Talking about Interests
  • Try to See Things from Their Point of View
  • Changing the View
  • Genuinely Like Other People
  • Liking Others through Common Ground
  • Smile
  • Make Them Feel Important
  • Remembering Names
  • Don't Criticize Others
  • Avoid Criticizing
  • What's in it for Me?
  • Comparing the Stories
  • Carnegie's Principles

 Session 6: Communication Skills for Relationship Selling

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Using Open Questions
  • Creating Customer Focused Questions
  • Good Listeners

 Session 7: Non-Verbal Messages

  • Non-Verbal Messages
  • Managing Your Messages
  • Voice
  • Qualities of a Good Voice

 Session 8: Managing the Mingling

  • Understanding Networking
  • Tips for Remembering Names

 Session 9: The Handshake

  • The Handshake
  • Improving Your Handshake
  • Tips for Success
  • Business Card Etiquette

 Session 10: Small Talk

  • Small Talk
  • Making Small Talk
  • Starting Conversations
  • Small Talk Tips
  • Exit Lines
  • Creating Exit Lines

 Session 11: Networking

  • Organizing Your Network
  • Networking Tips
  • Wise Words
  • Revisiting the Pre-Assignment
  • John and Jane
  • Questions for Reflection
  • Our Thoughts

 Session 12: Personal Development

  • Personal Action Plan
  • Achieving My Goals

Course 5 - Certificate in Effective Planning and Scheduling Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Projects and Schedules

  •     Making Connections

Session 3: The Work Breakdown Structure (WBS)

  •     What is a Work Breakdown Structure?
  •     Sample WBS
  •     The Role of a Work Breakdown Structure
  •     Creating a Work Breakdown Structure
  •     Steps for Creating the Work Breakdown Structure
  •     Types of Work Breakdown Structure Diagrams: Deliverable-Based
  •     Types of Work Breakdown Structure Diagrams: Activity-Based
  •     Types of Work Breakdown Structure Diagrams: Deliverable/Activity-Based
  •     Work Breakdown Structure Formats
  •     Indented List
  •     Spreadsheet
  •     Organizational Chart
  •     Work Breakdown Structure Numbering
  •     Sample Numbering
  •     What is a Work Breakdown Structure Dictionary?
  •     Samples
  •     Work Breakdown Structure Exercise

Session 4: Estimating Activity Durations

  •     Estimating Tips and Techniques
  •     Sample Spreadsheet
  •     Gathering Resources
  •     Activity List
  •     Resources
  •     Estimating Activity Durations
  •     Tips for Increasing Estimation Accuracy

Session 5: Camping Case Study

  •     Camping Case Study

Session 6: Identifying Task Dependencies

  •     About Task Dependencies
  •     Washing a Car
  •     Key Questions
  •     Dependency Definitions
  •     Task Dependency Types
  •     FS: Finish-to-Start
  •     SF: Start-to-Finish
  •     FF: Finish to Finish
  •     Case Study: Trip to New York

Session 7: Aligning Resources with Activities

  •     Definitions
  •     Resource Breakdown Structure
  •     Sample Resource Breakdown Structure
  •     Creating the Resource Breakdown Structure
  •     Availability and Skills, Part One
  •     Availability and Skills, Part Two
  •     Availability and Skills, Part Three
  •     Resource Calendars
  •     Stages of Resource Scheduling
  •     Definition
  •     Allocation
  •     Aggregation
  •     Leveling
  •     Considering the Constraints
  •     Resource Turnover
  •     Case Study: Planning an Outdoor Concert
  •     Task Two
  •     Task Three

Session 8: Project Planning

  •     Network Diagrams
  •     About Activity on Node Diagrams
  •     Sample Activity on Node Diagram
  •     About Activity on Arrow Diagrams
  •     Sample Activity on Arrow Diagram
  •     Critical Path Method
  •     Sample Project
  •     Creating a Network Diagram
  •     Starting Network Diagram
  •     Perform Forward Pass through Network
  •     Perform Backward Pass through Network
  •     Determine Slack
  •     Establish the Critical Path
  •     Critical Path Exercise
  •     Program Evaluation and Review Technique (PERT)
  •     The PERT Formula
  •     Creating Time Estimates
  •     Making Connections
  •     The Value of PERT
  •     About Gantt Charts
  •     Sample Gantt Chart One
  •     Sample Gantt Chart Two
  •     Gantt Chart Exercise

Session 9: Scheduling Software

  •     Choosing the Right Tools
  •     How Do You Know What Software is Best For You?
  •     Open Workbench
  •     Microsoft Project

Session 10: Uncertainty and Risk Management

  •     About Risk Management
  •     Sample Risk Register
  •     Risk Management Planning
  •     Identification of Risk
  •     Quantification of Risk
  •     Responding to Risk
  •     Monitoring and Controlling Risk
  •     Mini Case Study
  •     Pre-Assignment Review

Session 11: Communication Strategies

  •     About Communication
  •     Purpose
  •     Information Required
  •     Frequency
  •     Method
  •     Tips for Successful Communication
  •     Team Members
  •     Project Stakeholders
  •     Project Team
  •     Other Special Target Groups/End Users
  •     Cross-Functional Teams
  •     Communication Exercise

Session 12: Creating a Viable Schedule

  •     Creating a Schedule
  •     Common Scheduling Problems (Part One)
  •     Common Scheduling Problems (Part Two)

Session 13: Updating and Monitoring the Schedule

  •     Schedule Updates
  •     Frequency of Updates
  •     Receiving Updates
  •     Format for Updates
  •     Format for Updates
  •     Better Predicting
  •     Schedule Monitoring
  •     Case Study
  •     Questions

Session 14: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Delivery Method Online
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The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
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Course Summary

Course ID No.: 002BWPSE5CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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